# Page 8 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 8 - Reviews of When I Work ## Showing most helpful reviews Showing 176-200 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IK Ian K. Ems Non-Profit Organization Management Used the software for: 6-12 months ### "Meh hit or miss, option 3." January 25, 2025 3.0 When it works is probably a better title Pros I appreciate how inclusive the app allowed all employees to be Cons It was one sided and only management had full control, and ended up en mass miscommunication Review Source Response from When I Work January 28, 2025 Hi Ian, Shab here from When I Work. Thank you so much for your feedback! We're sorry that you ran into some trouble with the app. If you ever wanted assistance with the issues you are facing, please kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to help! Thank you! Warmly, Shab CA Char A. Site Administrator Oil & Energy Used the software for: 6-12 months ### "Not Too Bad" April 3, 2025 5.0 Its ok, find it time consuming to use sometimes Pros Visually appealing, easy to enter profiles Cons Cannot change shift schedules/starting day easily Review Source Response from When I Work April 4, 2025 Hello Char, Kain here with the When I Work Customer Care team! Thank you for leaving us your feedback and review. Warmly, Kain JM Joe M. Part Time Worker Entertainment Used the software for: 1-2 years ### "Work with When I Work" November 2, 2024 5.0 Overall, this is a great app for busy people who need an on the go scheduling app. I can quickly check my schedule and make changes when I need to. I am sure this is a lifesaver for employers trying to schedule multiple positions, especially, with a lot of part time workers. Pros When I Work makes it easy to schedule around my available times. I can also pick up or drop shifts when I need to. Cons It seems like I get logged off too often. I want to stay logged in for easier access. I'd like to have the option to mark shifts I am interested in and get a text message if they become available. Maybe this exists, but I need a quick way to modify my notifications and receive alerts. Review Source Response from When I Work November 13, 2024 Hi Joe! Thank you so much for leaving a review for our app—we truly appreciate your feedback! Regarding the issue of being logged off too often, we definitely want to improve your experience. Please reach out to our Customer Care team by submitting a ticket at the link below, and we’ll be happy to assist you with marking shifts you’re interested in and staying logged in for a longer period of time. https://help.wheniwork.com/submit-a-ticket/ We look forward to helping you get the most out of the app! KW Karen W. biologist Environmental Services Used the software for: 6-12 months ### "helpful work scheduling tool" February 28, 2025 5.0 Pros Easy to schedule work shifts in different categories and among colleagues. Cons Didn't always have helpful notification settings. Review Source JB Justin B. Medical Laboratory Scientist Hospital & Health Care Used the software for: 1-2 years ### "Medical Laboratory Scientist" January 26, 2025 5.0 Pros It is very user friendly and accurately depicts the current schedule; easy access from mobile device Cons I don't believe that you could swap shifts with this app. Review Source Response from When I Work February 27, 2025 Hi Justin, Shab here from When I Work. Thank you so much for your feedback! I'm happy to hear that you are enjoying the app! In regards to swapping shifts, I suggest submitting a ticket ( https://help.wheniwork.com/submit-a-ticket/.) and our Customer Care team would be happy to walk you through the process! Warmly, Shab RB Richard B. COO Retail Used the software for: 6-12 months ### "Simple but limited" January 31, 2025 3.0 We didn’t use it long, we switched to Connecteam Pros Local and online access along with customization Cons Very limited and had no integration with Gusto Review Source Response from When I Work February 7, 2025 Hi Richard, Shanyce here from When I Work. Thank you for leaving your feedback. We are sorry to hear that our app did not work for you. Please don't hesitate to reach back out and submit a ticket https://help.wheniwork.com/submit-a-ticket/ if you choose to work with us again! Kindly, Shanyce Jordan S. Chef Food & Beverages Used the software for: 1-2 years ### "When I work is going to be late" October 4, 2024 1.0 I don't think I'd recommend this to anybody else. Pros I liked when I worked for a business that you said for timekeeping that it was easy to trade usually. Cons I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations. Review Source Response from When I Work October 14, 2024 Hi Jordan, We are sorry to hear that you experienced issues that caused misunderstandings in your workplace. We appreciate your feedback and want to make sure we are improving your experience. If there are specific issues you are experiencing or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Hannah KJ Krysta J. Teacher Education Management Used the software for: Less than 6 months ### "When I Work" April 14, 2025 4.0 Pros I like that it was easy to navigate and quickly learn Cons There wasn’t anything that I didn’t like Review Source Response from When I Work April 16, 2025 Thank you for providing us with this review Krysta. We appreciate your support AL Annie L. Employee mom Food & Beverages Used the software for: Less than 6 months ### "A Great Tool for Employers AND Employees!" February 7, 2025 5.0 Pros Immediate notification of when the schedule is posted. Cons Some of the functions were a little difficult to dicipher. Review Source Response from When I Work February 10, 2025 Thank you so much for your kind words Annie! We’re thrilled to hear you're loving the app! Keep enjoying, and we’ve got more exciting updates coming your way! HB Holly B. Assistant Office Manager Medical Practice Used the software for: 2+ years ### "Good product for scheduled" October 17, 2024 4.0 Overall a good product and nice for what we need Pros Nice platform and set up. Easy to look at. Cons Constantly signs out employees, so have to log back in frequently Review Source Response from When I Work October 24, 2024 Hi Holly, Shab here from When I Work. Thank you so much for your feedback! We love to see that you and your team are enjoying the app. Our Customer Care team would be happy to help your employees out! If they can please submit a ticket at https://help.wheniwork.com/submit-a-ticket/, we'd be happy to help! Thank you! Warmly, Shab AM Angie M. Part-Time Guest Services Entertainment Used the software for: 1-2 years ### "Exeptional App for Scheduling Workers" October 18, 2024 4.0 I find that When I Work is a seamless way to schedule shifts for my part-time job. With When I Work, I can view and pick up shifts quickly without being distracted from my full-time job. In addition, I can request to drop a shift or pick up a dropped shift. There are a lot of great features to assist with scheduling numerous part-time workers, but as a worker, the ease of choosing shifts once posted is what I like most. I also like that I can sync my shifts with my digital calendar. Pros There are a lot of great features to assist with scheduling numerous part-time workers, but as a worker, the ease of choosing shifts once posted is what I like most. I also like that I can sync my shifts with my digital calendar. Cons There isn't anything that I do not like about When I Work. In the two years I have been using this app, I haven't experienced any difficulties. Review Source Response from When I Work October 21, 2024 Hi Angie, Thanks for taking the time to leave such a detailed and positive review. We are glad to hear how the app and its features are working for you and your team! Kindly, Shanyce JC Jo C. Asst manger Retail Used the software for: Less than 6 months ### "Happy with the app" April 4, 2025 5.0 Overall i like this app and will keep using it Pros Its easy to make schedules and publish them to my employees also is great for keeping up with my schedule Cons Nothing yet still learning everything that it has to offer Review Source Response from When I Work April 7, 2025 Hi Jo, Shanyce here from When I Work. Thanks for writing us a review! We're happy to hear you are enjoying the app! Please don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if anything comes up! Have an amazing day! AC Alexandros C. Data Analyst Internet Used the software for: Less than 6 months ### "Useful software, needs some improvements though" February 21, 2025 4.0 Overall my experience has been positive so far Pros Helped my business overcome shift scheduling headaches through automation. Cons Lacks detailed job tracking, no phone support available and the app glitches Review Source Response from When I Work February 26, 2025 Hi Alexandros, We’re grateful for the awesome review! It’s exciting to hear When I Work has made scheduling a breeze! We'd like to help resolve any issues that you are experiencing if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. TK Tenae K. Owner Facilities Services Used the software for: Less than 6 months ### "When I Work is a great value and great tool for small businesses and large businesses alike" November 16, 2024 5.0 Have had a great experience with When I Work, it’s helped the team to be more efficient as a collective Pros I like that it’s free for up to I think 50 employees. With all the features it presents it’s a great product Cons I haven’t run into any complaints as of yet. Review Source Response from When I Work November 27, 2024 Hi Tenae, This is Dawn from When I Work. Thank you so much for taking the time to leave such an in-depth and honest review. We truly appreciate your feedback—it means a lot to us! Take care, Dawn vC vanashia C. Concierge Coordinator Hospitality Used the software for: 6-12 months ### "LOVE LOVE WHEN I WORK" October 9, 2024 5.0 My overall experience was perfect I was able to achieve all goals set out with this product Pros The easy to use sytem, is cheap and able to integrate with multipe payroll applications Cons not much that I can recall not liking other than the information piece of imputting the schedules which cannot be avioded Review Source Response from When I Work October 16, 2024 Hi Vanashia, Thank you so much for taking the time to review our app. We are so happy to hear that you have had such a positive experience with When I Work and that it is easy to use. We are glad you are taking advantage of our payroll integrations as well. It's a pleasure to serve teams like yours! Best, Hannah DL Destiny L. Office Manager Cosmetics Used the software for: 1-2 years ### "The Best Tool A Manager Could Ask For " August 24, 2024 5.0 When I Work is very easy to navigate and makes scheduling, as well as communication, with employees efficient. There are never any pop ups or app speed issues. The company has though of everything regarding scheduling. Pros The feature I like most about When I Work is the ability to view employees hours. Often times, as a manager, we are required to cut shifts or adjust schedules. The forecast tools and the option on scheduler allow us to make fair decisions. Cons My only complaint about When I work is the inability to publish schedules on the app version. I often have trouble and even though I click "publish" in the upper right corner - I do not see any notifications sent or publishing done. The website does not look appealing either on mobile safari app. Review Source Response from When I Work September 10, 2024 Hi Destiny, Shab here from When I Work. Thank you kindly for your review! We'd love to help troubleshoot any issues as well, if you can kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Warmly, Shab HC Heather C. Marketing Manager Telecommunications Used the software for: 1-2 years ### "Very easy to use, with all the features we need" August 26, 2024 5.0 We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement for us. We like that employees can easily see their schedule in their own timezone, and request to swap shifts with each other. Pros Clear and easy to use, much better interface than its competitors, easy to review timesheets and organize schedules. The colour-coding lets everyone see their own shifts at a glance, and managers can easily spot any gaps in the coverage. Cons When scheduling, repeating shifts can be a little clunky and isn't the best UI. But it's overall fine to set up a schedule with recurring shifts. Switched from [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) We were only using Hubstaff for time tracking, so we switch to WhenIWork so we could also use the scheduling/calendar functions. Review Source Response from When I Work August 28, 2024 Hello Heather, thanks for writing us a review! We're happy to hear you are enjoying the app! We'd like to help resolve any issues that you are experiencing with repeating shifts - if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you! AN Amber N. COO Real Estate Used the software for: Less than 6 months ### "Great Time Tracking Tool" November 10, 2024 5.0 Pros Flexibility for creating different shift types and pay categories by staff. Cons Payroll side isn’t fully there. For example, contractors don’t have a self service side for paystubs, etc. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing When I Work Flexibility to create different positions and assign per staff member. Review Source Response from When I Work November 18, 2024 Hi Amber, thank you for leaving such a positive review. We really appreciate your support! SS Sahar S. Owner Food & Beverages Used the software for: 1-2 years ### "Easy and users friendly " September 13, 2024 5.0 Very simple to use, I am not very experienced with all the online technology but this one was very easy for me. Pros Perfect for online scheduling. Compunction with other members very helpful Cons Update email for all the new technology they add would be very useful Review Source Response from When I Work September 18, 2024 Hello Sahar, Thanks for writing us a review! We're happy to hear you are enjoying the app! DJ Daniel J. Accountant Accounting Used the software for: 1-2 years ### "Great software for scheduling of work" September 19, 2024 5.0 It was a great product, very useful, clear layout and great features. Pros Scheduling feature was very good, we could see very clearly availability of each employee and their schedules of work. Cons It did not link directly with our bookkeeping software. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Clockify](https://www.capterra.com/p/169607/Clockify/)[Toggl Track](https://www.capterra.com/p/247745/Toggl/) Reason for choosing When I Work This software worked best for the scheduling needs. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We wanted an app that will be communicating to the employees directly their schedules. Review Source Response from When I Work September 24, 2024 Hi Daniel, Shab here from When I Work. We're delighted to see that you have enjoyed When I Work! If you had any questions that we can help you with, please submit a ticket to us directly at https://help.wheniwork.com/submit-a-ticket/ and we'd be more than happy to assist you. Thank you! Warmly, Shab NC Nick C. Executive Clinical Director Non-Profit Organization Management Used the software for: Less than 6 months ### "When I Work — our best HR rep " August 7, 2024 4.0 We have loved our experience so far with When I Work. It reduces the time and effort our senior staff have to spend verifying that each location is being properly staffed. It also provides us with the means to anticipate and identify potential problems before they materialize by reviewing attendance trends. Pros When I Work was an answered prayer for our personnel department. We recently underwent a large expansion that added several employees, contractors, and locations. By shifting to When I Work, we have been able to eliminate the need for a separate staff member to oversee employee attendance and productivity. Prior to implementing this, just checking in with each of our site managers took up most of the mornings. Now, within five minutes we are able to get a complete view of where our company assets are at any given time. Cons The only drawback we are facing has less to do with When I Work and more to do with the use of productivity software in general. We received some initial backlash from employees who felt we were being overbearing by not taking their word for hand written time sheets, time off requests, etc. However, the majority of our employees—including all of the “good ones”—have come to accept that this measure of accountability benefits not only the company but them personally. Review Source Response from When I Work August 8, 2024 Hey Nick, Thank you so much for taking the time review When I Work. We are glad to hear that using When I Work has helped save you and your team time with overseeing employee attendance as well as helping ensure each location has been properly staffed! If you have any question please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We are here to help! JR Justin R. Digital Librarian Government Administration Used the software for: Less than 6 months ### "It's just fine" August 6, 2024 3.0 It has been fine but not great. For an organization trying to implement this software to staff that are used to doing schedules in other ways it has been difficult for people to learn and difficult for people to assimilate into their daily routine because of how complicated it is. Pros It allows you to set up a schedule and color code it however you need it to best view it. It has a message feature in the time off request so that there can be a history of a conversation about the request. Cons Manager time off requests are automatically approved instead of needing to be approved by another manager or at least approved after created. This means that someone who needs the Manager status to create the schedule but is not the overall supervisor in charge of scheduling can't use the time-off request function. Time off requests can't be changed, only deleted and re-added. Why? Everything is generally more complicated than other similar scheduling software. I cannot copy and paste a range of shifts only individual shifts. Each time there is an update to the schedule made by another person you have to reload the website, which generally loses what you were doing, but this also leads to issues where employees who have the website up and are working on their schedules will not know that there are changes being made to the schedules. So two people could be changing things at the same time. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Our management needed software that could view the entire staff on one screen and color code them based on what desk they were working at to manage the workforce better. Review Source Response from When I Work August 7, 2024 Hi Justin, Shab here from When I Work. Thank you kindly for your detailed review of our app and for sharing your thoughts and insights. Our Customer Care team would be happy to help you out with any issues you may have run into while using When I Work. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you again for taking the time to write us your feedback as we love learning how we can improve! Warmly, Shab CC Chris C. Labor Construction Used the software for: I used a free trial ### "When I work😍" October 27, 2024 4.0 Pros How it was set up. Really easy to use in my opinion Cons I really didn't have any cons about when I work Review Source Response from When I Work November 13, 2024 Hello, Chris - Thank you for utilizing When I Work and for reviewing our app. We love hearing your praise for When I Work! Saemi P. artist Arts and Crafts Used the software for: 1-2 years ### "it is ok to use" August 13, 2024 4.0 As an employee, it was okay to use and made it easy to have conversations about work or other matters. I did not have any issues to use it Pros It reminds me of my shift that I like and it's easy to remember. If there are any changes to the information regarding the work, it notifies me quickly. Cons It frequently reminds me of something I don't like. Sometimes, if the owner doesn't change or remove me from a shift, it keeps emailing me about it. Review Source Response from When I Work August 21, 2024 Hi Saemi, thank you for taking the time to review our app! JA Josh A. School District Employee Education Management Used the software for: 1-2 years ### "Clear work schedule, easily accessible by phone!" July 18, 2024 4.0 I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them. Pros Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!) Cons The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app. Review Source Response from When I Work July 25, 2024 Hey Josh, Thank you for taking the time to review the When I Work app and providing your feedback on the interface. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else. Take care! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.