# Page 9 | When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 9 - Reviews of When I Work ## Showing most helpful reviews Showing 201-225 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KA Kevin A. Manager Accounting Used the software for: Less than 6 months ### "It’s Just Fine" September 19, 2024 3.0 Pros Alerts about incoming shifts and announcements in a timely fashion, allows for the creation and management of scheduling with all the needed essentials Cons Nothing really stands out creating for a generic service but fulfilling the job slightly above the competition Review Source Response from When I Work September 24, 2024 Hi Kevin, Shab here from When I Work. Thank you so much for writing us a review! We are so happy to see that you are enjoying When I Work and its many features. Thank you for being a valued customer! Warmly, Shab cB cece B. nurse Hospital & Health Care Used the software for: 1-2 years ### "Great to use" September 1, 2024 5.0 overall it was a good experience. it was easy to use and easy format Pros able to see who is working with you on a daily basis Cons need managerial approval to take shifts off when you accidentally schedule yourself. Review Source Response from When I Work September 4, 2024 Thanks for the detailed review! It’s wonderful to see that our product is helping you and your team! AL Anjali L. \- Education Management Used the software for: Less than 6 months ### "Nice app to use at workplace." September 4, 2024 4.0 I have been using app at my workplace for sometime and I find it very convenient and easy to use. Works great for scheduling. Pros It has a nice UI and very easy to use. It also gives you frequent reminders about your work schedule so you don't have to keep track. Cons Sometimes the clock in/clock out doesn't detect the location properly and takes a long time. Review Source Response from When I Work September 10, 2024 Hi Anjali, Shab here from When I Work. Thank you kindly for your feedback! We'd love to help troubleshoot any issues you are experiencing as well, if you can submit a ticket to us at: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Warmly, Shab Nerea O. Educadora Education Management Used the software for: Less than 6 months ### "Buena organización " January 29, 2024 4.0 La seguiré probando. Por el momento me está gustando. Pros Me ha servido para organizarme con una mayor optimización. Cons Algunas funciones no las he usado. Creo que debería centrarse más la función organizadora de tiempo. Review Source AP Adam P. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Software" August 1, 2024 5.0 Use to schedule multiple divisions for transportation company. Makes things very easy to see. Pros Easy to use. Simple to set up. Easy to see everyone at once Cons No issue with it is very easy to use Review Source Response from When I Work August 2, 2024 Hi Adam! Thank you for utilizing When I Work and for reviewing our application. We love hearing from you. RS Rachel S. Radiology technologist Hospital & Health Care Used the software for: 2+ years ### "Everyday User" August 5, 2024 5.0 Pros I can see when other employees are working Cons Sometimes wish I had a more condensed version of my schedule to view Review Source Response from When I Work August 20, 2024 Hi Rachel, Shab here from When I Work. Thank you kindly for your wonderful review! We appreciate the feedback as well, as we are always looking for ways to improve the app. Thank you for being en everyday user of When I Work! Warmly, Shab ID Ian D. Front Office Manager Hospitality Used the software for: 1-2 years ### "When I Work is great" August 9, 2024 5.0 Pros Out of all scheduling apps I've used in multiple jobs, this one is by far the best. Cons Some features that I WOULD use are paywalled behind other features/services that I have no interest in Review Source Response from When I Work August 19, 2024 Hi Ian, Thanks for taking the time to provide your awesome feedback on your experience with When I Work. NM Nele M. Social Media Manager Marketing and Advertising Used the software for: I used a free trial ### "Benutzerfreundliche Plattform " September 2, 2024 4.0 Pros Es erleichtert die Schichtplanung und die Zeiterfassung, indem es eine recht benutzerfreundliche Plattform bietet, auf der die Mitarbeiter ihre Verfügbarkeit einsehen und Schichten flexibel verwalten können. Cons Schwierig ist es, dass die App bei größeren Teams oder komplexeren Schichtplänen manchmal unübersichtlich werden kann, was die Verwaltung erschwert. Außerdem sind bestimmte erweiterte Funktionen nur in den kostenpflichtigen Versionen verfügbar, was zusätzliche Kosten für Unternehmen bedeutet. Review Source Response from When I Work September 4, 2024 Hello Nele, Thanks for writing us a review! We're happy to hear you are enjoying the app, and we appreciate your feedback! JH Jessie H. Director Photography Used the software for: 2+ years ### "Stick to the smaller guys. Biggest companies suck" August 5, 2024 2.0 The larger the company got the less they cared. Pros Drag and dropping shifts and the colour coded job sites. Cons After being a customer for over a decade since the very beginning. We missed the alterations to the annual plan deadline by less than a week due to being off work with a sick child. doesn't care and will not support. They have now lost one of their longest customers. They used to care about their customers, now they don't. Review Source Response from When I Work August 7, 2024 Hi Jessie, Shab here from When I Work. Thank you kindly for your review, and thank you for the heads up about this. Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you for taking the time to write us your thoughts and feedback today! We look forward to assisting you. Warmly, Shab AV Asha V. Beauty Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "When I Work Shifts Usage " July 24, 2024 5.0 Pros is a great employee scheduling and shift management software. It offers the ability to pick up and drop shifts easily while maintaining communication with necessary personnel. Cons can be very expensive especially since it charges per employee. For bigger organizations, it may not be worth carrying the variable fee structure to maintain annual budgeted expenses. Review Source Response from When I Work August 20, 2024 Hi Asha, Shab here from When I Work. We appreciate you taking the time to write wonderful feedback about our app, and we love to see that you are enjoying When I Work! We also appreciate the feedback on the cost and love hearing from customers on their experiences. Thank you for writing in! Warmly, Shab BB Beverly B. Lead Medical Technologist Hospital & Health Care Used the software for: 1-2 years ### "When I Work worked for us!" July 7, 2024 5.0 This was a very user friendly software for scheduling. It made the supervisor's job easier and helped to ensure coverage. Pros It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all. Cons I really was happy with . I had no major issues. I would like to switch back. Review Source Response from When I Work July 12, 2024 Hi Beverly, Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use. Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else. Take care! MO Mandi O. Event Specialist Events Services Used the software for: 6-12 months ### "When I Work Review" August 8, 2024 5.0 Love how easy and straightforward it is! Enhances your experience and saves you fro having to text or schedule. Rather, you just pop on to the app and can see what’s available. Pros Super easy to navigate for both employee and employer. Accessible app right from your phone and is very straightforward. Cons From an employee perspective, my only thought is that it would be nice to have a better view to see all the shifts you signed up for. With what I’m familiar with, it’s a more individual view. Review Source Response from When I Work August 19, 2024 Hi Mandi, We appreciate your nice feedback! It’s great hearing from you that When I Work is helping to make your teams’ and your work lives easier. BH Becky H. Medical Technologist Hospital & Health Care Used the software for: 1-2 years ### "Loved this system " July 9, 2024 5.0 It was very easy to use, the app worked great. Pros You could see what coworkers were working. Cons I liked everything about this scheduling system. Review Source Response from When I Work August 1, 2024 Hello Becky - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work. DS Dan S. Manager Accounting Used the software for: I used a free trial ### "When i work use" September 15, 2024 4.0 I was overall confortable using this product Pros This was simple to follow and customer support was easily on hand too. Cons The menus could be clearer and easier to navigate around. Review Source Response from When I Work September 18, 2024 Hi there, Thanks for writing us a review! We're happy to hear you are enjoying the app! kR kurt R. Warehouse Manager Consumer Goods Used the software for: 2+ years ### "Still a Good Program, but Needs to Upgrade" September 15, 2023 4.0 They have an amazing customer service team who was always there for us. Overall it was a good program to help with scheduling but needs a more user friendly upgrade. Visually, average, looks a little outdated. Pros I liked the app, works really well. I also liked the message board to make announcements and communicate to the team. Cons The features seem a little archaic compared to a lot of the programs available today. Higher price points and lack of features when compared to similar options. Reason for choosing When I Work This was the first one we used. Review Source Response from When I Work September 18, 2023 Hey Kurt, Kib here from When I Work. Thank you for sharing this feedback. We're always continuously looking to find ways and improve the client experience. If there's a particular part of the app that we can address we'd love to hear from you by submitting a ticket: https://help.wheniwork.com/submit-a-ticket/. We'd be glad to further enhance the experience for you and your team members! SD Stephanie D. Head Waitress/bartender Restaurants Used the software for: 2+ years ### "Perfectly simple, yet provides multifunctional employee tracking and communications" May 29, 2023 5.0 Satisfied with the overall usage of this product. It's really straight forward, simple to use, helpful, and reliable. Making more time to spend on other areas of your business that are more important. Pros The simplicity and accuracy are notable. It helps you from scheduling multiple employees on shifts. It allows for employees to swap shifts or release and pick as well. Notifications are immediately sent and acknowledgment of schedule and communications are recorded. Which is absolutely needed to employee accountability. Cons There are potential areas where this program could fail at advising the appropriate authority. If a shift was let go and needed to be picked up. Leading to understaffing concerns. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing When I Work The layout was simple and easy to comprehend for any person to use. Review Source Response from When I Work June 5, 2023 Hi Stephanie! We appreciate your nice feedback! It's great hearing from you that When I Work is helping to make your teams' and your work lives easier. Kindly, Shanyce SA Silvia A. Founder Computer & Network Security Used the software for: 2+ years ### "User and Mobile-friendly Scheduling at a Glance" September 13, 2023 5.0 My overall experience has been great. Customer service is always generally available or responds in a timely manner. Pros It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app. Cons The schedule time input might be a little tricky sometimes. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADPs customer service was frustrating and lacking. It was also easy for staff to get locked out of their accounts from the site's timeout issues. Review Source Response from When I Work September 14, 2023 Hi Silvia, Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work! Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/ We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions!    To keep informed of any future updates, When I Work does provide updates on product releases through the link below! https://help.wheniwork.com/article-categories/product-updates/   If you have further feedback or other suggestions, please do not hesitate to reach back out!    Warmly,  Lexie FB Felicia B. Operations Manager Entertainment Used the software for: 2+ years ### "LV loves WIW!" March 6, 2024 5.0 WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best! Pros I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule. Cons Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Options in scheduling. color coding. WIW chat option Review Source Response from When I Work March 7, 2024 Hi Felicia, Shab here from When I Work. We really appreciate your wonderful review! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you. Warmly, Shab TW Tom W. Owner/Manager Food & Beverages Used the software for: Less than 6 months ### "Nice entry level scheduling product" May 30, 2023 4.0 This is a huge time saver for me, as my time spend for scheduling and totaling time cards has dropped significantly. Additionally, my staff can easily swap shifts making it easier for them. Pros This tools allows me to more easily schedule my staff with my staff entering their unavailable times which display when I am scheduling. The time tracking in the application, allowing my staff to clock in and out on the app is great. All of their time is tracked, and I get their total time worked at the end of each period which has saved me hours of my time already. Cons Some features seem to need a little more work. Additionally, this tool has required a lot of experimenting to figure out how I can use it best for my business. The task lists are great once they are figured out. Unfortunately, updating (reordering the items) is not easy. Additionally, my staff have struggled a bit with marking tasks complete on the wrong shift, causing issues. The fact that the Android and iOS versions vary in navigation on the phone has also led to issues in the "implementation" of the product. Extraction of the time totals is not great, as it only works for certain products. I end up manually transferring time totals from this tool to my payroll system. Review Source Response from When I Work May 31, 2023 Hi there Tom, Ky here from the Customer Care team at When I Work. I'm following-up to thank you for taking the time to leave us such a detailed review. To start, we're thrilled to hear you're enjoying having the ability to easily schedule your staff and have your users clock in and out in one place. We also appreciate you sharing your feedback on the time it took to properly figure out how to use our Tasks feature and we'd love to hear any suggestions you have for improvement now that you've got it down. We are always looking for ways to make improvements to our tools and to make shift work feel like less work so we appreciate you taking the time to let us know that a more seamless user experience between the iOS and Android versions of the app is something you'd like to see in the future. Please let me know if you have any additional questions or concerns. I'm always happy to help! Thank you for being a part of When I Work, Tom! Warm regards, Ky MB Marilee B. Owner Restaurants Used the software for: Less than 6 months ### "Game Changer" March 6, 2024 4.0 It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience. Pros I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees. Cons The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing When I Work Square didn't have an option to put up a shift, only to swap. Switched from [Schedulefly](https://www.capterra.com/p/76735/Schedulefly/) Too many of our employees were struggling to utilize the availability/time off features with ScheduleFly. Review Source Response from When I Work March 7, 2024 Hi Marilee, Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work! If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you. Thank you for choosing When I Work! Warmly, Shab RB Rebekah B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Practical and User Friendly " January 14, 2023 5.0 Overall very happy with this app as it is something that for sure makes my life easier. I believe 100% of the staff have downloaded the app as well and they get instant notifications when there are any changes made to their schedules which is nice! Pros I love how user friendly it is. I manage a large group of staff and am constantly on both the app and the webpage making modifications to staff schedules and checking who is at what clinic. I am able to change or modify schedules both on the computer and from my mobile app in just seconds. Cons From the mobile app I am unable to “zero” out a staff schedule for instance on days they call out however I can do it from the computer. Not sure what the issue is but would be nice if this is fixed. Reason for choosing When I Work About 2 years ago. Review Source Response from When I Work January 18, 2023 Hi Rebekah, Thanks for reaching out with this feedback. We're very happy to hear that When I Work has made managing schedules via the web and mobile app easy, as well as providing visibility into coverage and allowing employees the ability to view notifications instantly. In regard to how to best handle a call out via mobile, can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? Our team would be happy to look into this for you! Thanks for your time and have a great day! VR Verified Reviewer Owner/Operator Restaurants Used the software for: 2+ years ### "Great for hourly staff" February 18, 2023 4.0 Pros Employees find it easy to use. Admin uses it daily Cons Workchat is often faulty. Our manager (Android user) is so frustrated and has contacted support over 10 times. Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/) Reason for choosing When I Work It was recommend by our franchisor Review Source Response from When I Work February 20, 2023 Hi there, Thank you for taking the time to review the When I Work app. We are pleased to hear that your employees and Admin find the app easy to use. Regarding the WorkChat feature, we appreciate your feedback and continue to work on refining this feature, as well as others. Please don't hesitate to reach out to our Care Team each time you are noticing issues so that we can continue to document and troubleshoot with you. Please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ if there are any other questions or concerns we can address for you. Thank you, Sarah VR Verified Reviewer Tactical & Strategic Consultant Apparel & Fashion Used the software for: I used a free trial ### "Deceptive & misleading pricing practices, little integration, but certainly quite slick." April 4, 2017 1.0 Pros Looks slick, appears to offer a lot (which it does, at a cost, see below...) Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness. Cons 1\. Pricing Practices The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it. Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but... ...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's \*no\* simple way right now to see a comparison of features and costs before getting signed-up. And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top. But really it is transparency and deceptive practices that have \*really\* turned me against this product in a \*very\* short period of time - and that is \*very\* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't. I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived. 2. App Reliability Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary. 3. Limited Integrations A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either. The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time. Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal \*for a working scheduling solution\* - a schedule that doesn't reach into next week is \*not\* a working schedule. So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some. And that, really, is sad. The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review. Review Source Response from When I Work April 10, 2017 Hi there, Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review. As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers. We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner. Have a nice day, Customer Success @ When I Work VR Verified Reviewer Associate Program Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Worth Every Penny" January 14, 2022 5.0 Staff empowerment to take control of their schedule and the money saved from the time saved and less errors occurring make this experience worth all the searching for a new system. Also, the customer service is quick and straight to the point! Pros The ease of creating a schedule, distributing it, and letting staff handle their shift swaps or drops has completely empowered our team. The best feature is the 'history' button so that you know where it all began when shifts start with one employee and end with another. No longer do we have to hear, "I didn't know?" or "Who was originally scheduled?" because there's a ledger! Gone are the long, tedious hours of making sure the schedule is correct, every month, due to alternating work sites and schedules. Multi-site employees are never double-booked at different work sites, which is a game changer. Creating employee profiles take less than 60 seconds. Best of all, teaching everyone was not painful as there's a whole video on the website that walks everyone through the basics in less than 15 minutes. Cons The print feature is limited to what is offered with no option to change the font, unable to expand the daily roster (daily view is limited to 7 names on paper calendar), and there's no option to print in 2 week segments. This isn't a deal breaker, but the old school needs still exist of having a paper trail (even in PDF form) and due to limited names viewed on any given day, we can't use the feature to it's fullest. If the box for the day could expand to reflect all the names when printing, we'd pay extra! Review Source Response from When I Work January 18, 2022 Hi there! Thanks for writing us a review! We're glad to hear you are enjoying the app! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if you have any questions. VR Verified Reviewer hr manager Consumer Goods Used the software for: 1-2 years ### "review of when i work" October 5, 2021 3.0 Pros It was very easy to implement which i appreciated and was easy to train employees to use Cons they could use better onboarding features to train the admin on its features, etc. too many errors for clocking in and out and limited functionality for reports Review Source Response from When I Work October 7, 2021 Hello, Blythe here with Customer Care. Thank you for taking the time to review our app. We appreciate your feedback and are very happy to hear that onboarding your employees was a breeze. Thank you for letting us know that we could improve our resources for Admins getting started while setting up the workplace. If you have any further feedback or need assistance with any of the features of When I Work, please do not hesitate to reach out to our Customer Care team at the link below: https://help.wheniwork.com/submit-a-ticket/ Thank you, Blythe ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.