# When I Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is When I Work the right Employee Scheduling solution for you? Explore 1292 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121248/When-I-Work/reviews --- When I Work 4.5 (1292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of When I Work Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Stenie O Owner CEOFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “When I work is great for time tracking, team communication, and saving time on scheduling. Plus, you can make your business schedule ahead of time, and with its calendar and appointment options, employees can swap their schedule as well.“ March 9, 2026 MA Matt A Ops ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “It would be nice if small bug would be fixed like the precision of the drag and drop which is sometimes impossible to align with a specific time like 1PM if the move is less than 30 mintues.“ April 29, 2026 Jessica S AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “It makes scheduling simple, keeps the team connected, and the mobile app adds great flexibility. While there’s minor room for improvement in notifications and reporting, it’s a reliable tool that truly streamlines workforce management.“ April 8, 2026 JR Jonathan R IT AdminHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “No Auditing capability to see if unauthorized changes were made, and does not work for complex workflows.“ February 25, 2026 RM Rose M General ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “I have no issues with this app my crew see the schedule as soon as I post it and the work chat gives us time to message for open shifts“ February 27, 2026 MY Melyssa Y ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Also not being able to set a permanent schedule for everyone / duplicating the same work week over and over“ February 26, 2026 MrElonElon u ComplianceFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “For example, the ability for employees to swap shifts directly in the app and for managers to validate quickly significantly reduces operational friction and improves efficiency.“ April 18, 2026 AG Adem Can G Operations ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “System is not quick enough to get bookings, there are many duplication issues, views are not clear enough it does not make sense to not have the option to change what i wanna see on the schedule screen“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 1292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenica R. Administrative Assistant Education Management Used the software for: 6-12 months ### "Saves a lot of time " January 26, 2026 5.0 Overall, it is very positive and easy to use. In my role as Executive Assistant, it has saved me a lot of time to focus more on other tasks because the repetitive tasks are already taken care of by When I Work. This tool has saved me from miscommunication and scheduling conflicts many times. Pros Since employees could clearly see their schedules in real time, the app helped reduce scheduling conflicts and miscommunication. It also saves a lot of back and forth with the employees compared to manual scheduling. It is also user-friendly. Cons The overall look could use a little updating to achieve a modern look, similar to the apps and tools we use today. Review Source Response from When I Work February 5, 2026 Hi Jenica, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to leave such a wonderful review. We are happy to hear that the app has made communicating Schedules easier for your team and that it has made the Scheduling process more streamlined. I also want to think you for the feedback on our design. We are always looking for ways to improve When I Work so we love getting to know how Users would like it to be displayed. Again, the time you took to leave this incredible review means so much to us. Please feel free to contact our Care Team anytime via this link: https://help.wheniwork.com/submit-a-ticket/, if you have any questions we can help with. Wishing you well, Jenica! Warmly, Marcy AL Angelina L. Staffing Manager Staffing and Recruiting Used the software for: 2+ years ### "When I Work is Awesome!" April 23, 2026 5.0 I love When I Work. I use it professionally as a scheduler of a Nursing team, as well as on the other side of the spectrum as a contractor with a marketing agency. I get to see the best of both worlds! Pros Value for Money: Unbeatable. It packs the features of five apps into one price point. Ease of Use: Very user-friendly! even my newest hires can coordinate it right off the bat! Time Tracking: Excellent native tracking with billable hours—no extra plugins needed. Team Collaboration: Top-tier. The Bottom Line: Best for teams that want to centralize everything and don't mind a few minutes of "learning the ropes." Cons I would like there to be a way to "not approve" requested hours in the "open shift requests". Currently, there is no way to remove them from there unless they are approved. Review Source Response from When I Work April 28, 2026 Hello Angelina, Thank you so much for taking the time to leave this review and for this high praise. We strive to offer the best value possible to help make Scheduling and Time Tracking easier for team's like yours. Have a wonderful day! SM Soren M. Coach Entertainment Used the software for: 6-12 months ### "Wasnt fit for the job I needed" December 26, 2025 3.0 Overall my experience with the application was fair, but I would not recommend the application to other customers Pros When I works mobile app graphical user interface is user friendly, with easy log-in access and to view how much I was getting paid each period. Cons There were some frustrating technical issues when the application tried to capture my location using celular data, neglecting the main purpose of the application to manage my job. Review Source Response from When I Work January 5, 2026 Hi Soren, Jake here with the When I Work team. Thank you so much for taking the time to write us a review! It is great to hear that you find the interface of When I Work easy to use. Our goal is to make scheduling easier, and it is nice to see that this is your experience. We are sorry to hear that you have had trouble with When I Work accessing your location. This may be needed for clocking in and out if these settings are in place by your team. If you have any troubles with location services and the When I Work app, feel free to let our Care Team know here: https://help.wheniwork.com/submit-a-ticket/ Again, thank you so much for the review, Soren! If you do have questions, we look forward to helping. Best, Jake ES Ed S. Practice Manager Veterinary Used the software for: Less than 6 months ### "When I Work at Animal Care Center" March 16, 2026 4.0 We have been using it for a couple months now. It seems to work well and satisfies our needs. I definitely save time doing payroll sheets at the end of the pay period. The employees like the ease of clocking on from their phone, i like the ability to set the parameters that require them to be on site or remote by employee Pros The reporting is quick and Easy, Notifications and reminders are customizable by user, It is very easy to use once you learn, Great value for the price, I appreciated the Time and PTO tracking. Cons Not super intuitive. Have to look for where things are located. I wish I could have found a tutorial to help navigate. But reaching someone for support was easy Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/)[Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Homebase](https://www.capterra.com/p/153076/Homebase/)[Clockify](https://www.capterra.com/p/169607/Clockify/) Reason for choosing When I Work I chose When I Work over the alternatives because of Flexibility, reporting and price. They also offered a free trial period Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) reporting was complicated and correcting punches was difficult Review Source Response from When I Work March 17, 2026 Hi Ed—thank you so much for the thoughtful review! We're really glad to hear reporting, notifications, and time tracking have been helpful for your team. The team also appreciates you calling out the learning curve—that’s really valuable feedback, and we’re always looking for ways to make navigation more intuitive. If you ever want help getting set up or finding things faster, our Care team is always happy to jump in. Warmly, The When I Work Care Team NC Natalie C. Night Nanny Provider Hospital & Health Care Used the software for: 2+ years ### "When I Work: Maximize your shifts! " April 8, 2026 4.0 I am a "night nanny" that helps new families with their newborn. I take the night shift so they can sleep. I appreciate being able to track my hours and make sure I don't have any conflicts in my schedule. It also makes it easy to get paid by the Nanny Organization I work for. Pros As a user, I like how easy it is to see my schedule, track my hours and make sure I am getting paid correctly for each shift. Cons Occasionally, the app freezes and I have to restart. Sometimes, it isn't the best about sending notifications for changes in a shift or a switch in times needed. Review Source Response from When I Work April 13, 2026 Hi Natalie, Shab here from When I Work. Thank you so much for your wonderful review! It's great to see that you are enjoying the many features of When I Work. Regarding the app freezing and notifications, the Customer Care team would love to assist you further if you can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. We're here to help! Warmly, Shab TB Tina B. Unit Coordinatore Hospital & Health Care Used the software for: 1-2 years ### "WhenIWork2" April 27, 2026 5.0 I really liked When I work. You could sort by alpha and by shifts. Not to complicated to navigate. Pros It was easy to use and sorting shifts was easy to do. staff could be sorted by shift or alphabetical by last name. Cons often the drop shift/shift swap was confusing as to where they were located in the app. Especially if you didn't do it all the time. Review Source Response from When I Work April 28, 2026 Hello, We are pleased to hear you are enjoying the ease of use when creating and sorting Shifts. We strive to make When I Work a quick tool to pick up. Thank you as well, for your feedback regarding how Shift Requests could be more straightforward. We are always looking for ways to improve so this feedback is invaluable. Have a wonderful day! JS Juan S. Manager at Carwash Automotive Used the software for: 2+ years ### "Explendid Experience " April 24, 2026 5.0 I have found it very reliable using When I Work for my scheduling. It allows people to request time off or switch shifts without any issues. Pros Easy to use, it is a great way to stay on top scheduling. Great set of reminders about upcoming shifts Cons I have not found a single thing that I like the least. Overall, it has kept up with the correct adjustments since the start of our use Review Source Response from When I Work April 28, 2026 Hi there, Thank you so much for taking the time to leave this review and for this high praise. We are thrilled to hear you have had a great time with When I Work and that it has made scheduling easier for your team. Have a wonderful day! JL JoAnna L. Executive Director Sports Used the software for: Less than 6 months ### "Fantastic scheduling and time-tracking tool for single and multiple location workplaces." April 23, 2026 5.0 Awesome! This is a fantastic and affordable scheduling and time-tracking tool for single and multiple location workplaces. Pros When I Work is a great tool for schedule creation and hour tracking. It also has a feature that allows staff who are working at off-site locations to clock in and out based on where they are physically located -- so a team member has to be at a certain location to report that they are starting work. It's also great for team members to be able to see their schedule in advance, and keeps a record of when they worked at their fingertips. Also, the pricing is AMAZING. You pay by the month based on the number of staff. It's super flexible up and down. Cons I do wish there were a way to tag some classes of employees as "must clock in/out" and others can be excused. Review Source Response from When I Work April 28, 2026 Hi JoAnna, Thank you so much for this high praise and for taking the time to leave us this review. We strive to make When I Work a great experience for all users, so it is fantastic to hear that these features are making scheduling and tracking Timesheets easier for your organization. We are always looking for ways to improve, so I especially appreciate the feedback on how being able to set some Users as exempt or unnecessary for clocking in would be helpful. Have a wonderful day! AR Amy R. Accounts Coordinator Food & Beverages Used the software for: 6-12 months ### "Student staff time challenge" April 23, 2026 4.0 We do really like this system and it is steps above what we were using in the past. I feel that this has been a time saver that allows our management staff to be on the floor instead of tied to the office. Pros This has been a game changer when we schedule our 145 students staff. It is easy to change and drop shifts as well as follow absences. Cons It has some features we don't use that cause some confusion. We deal with a lot of international student staff that take a little more time learning to navigate the system. Review Source Response from When I Work April 28, 2026 Hello Amy, Thank you so much for taking the time to leave this review. It is fantastic to hear that When I Work has made Scheduling easier for a large team. I also want to thank you for letting us know that hiding some of the features you do not use would help reduce confusion for you team. We are always looking for ways to improve so this feedback is invaluable. Have a wonderful day! LJ Lauren J. Stylist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great idea but needs work " May 24, 2026 4.0 It’s a great concept, the app did freeze and sometimes not update information entered for the day. This made it unpredictable to use for scheduling shifts and communication between staff. Pros The best part of the app is that employees can switch schedules without having to go through the manager, wait for responses, etc. we used it in a chain salon I work in and it was easier than paper schedules and a photo. The when I work app allows you to modify or make requests for schedule change and everyone can see it and respond. Great for small teams. Cons The app glitches and became unusable at some point. Unfortunately, it would not always show the most recently updated responses or schedule and as a result it became unreliable. In addition, it was very different on android phones vs iPhones and not everyone had the same view of the schedules. Review Source Response from When I Work May 26, 2026 Hi Lauren! Thanks so much for taking the time to leave this feedback. We are grateful you mentioned these points! We strive to provide the very best value and experience through continued product enhancements and outstanding service. Our team would also be happy to look into these behaviors with you if you would like to submit a ticket athttps://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance! Thank you, Marcy TD Terry D. Sr. HRD Publishing Used the software for: 1-2 years ### "Next Gen Work App - When I Work" September 9, 2025 5.0 Overall experience with the When I Work App/platform would be a solid 5 stars based on the customer experience and ease of use of the end user, as well as the admin. Pros Ease of use and setup of the program and app for employees is minimal. We have had great customer support from the start of the RFP process. Cons The tool/app is easy to use and offers many features for a mid-size company looking to create a space for the next gen. The con would be the chat feature that everyone in the group can read, vs individual text messaging. Switched from [Snagajob](https://www.capterra.com/p/165139/Snagajob/) Stop supporting the platform that we used it for Review Source Response from When I Work September 10, 2025 Hello Terry, Thank you so much for taking the time to share such thoughtful feedback—we’re thrilled to hear that When I Work has been easy to set up and use, and that our support team has helpful. It’s wonderful to know the platform has been a solid fit all-around. We also appreciate your comments about the chat feature. Insights like this are invaluable as we continue improving the app to meet the needs of teams like yours. We’re grateful for your 5-star rating and for choosing When I Work. It’s an honor to support your team, and we look forward to continuing to make your workday simpler. Warm regards, The When I Work Team JT Jude T. Account Manger Alternative Medicine Used the software for: 1-2 years ### "Best Work App!" October 29, 2025 5.0 My experience was very pleasant! I utilize When I Work for my job to this day and absolutely love it! Pros How organized and easy the interface of the app is to use! There’s many functions that allow me to stay organized for work, especially my shifts! Cons Personalization of color choices for the aesthetic of the app itself would be a nice touch! Other than that I really don’t have anything negative to say about When I Work. Switched from [WurkNow](https://www.capterra.com/p/252424/WurkNow/) Better experience and better pricing was available to utilize When I Work! Review Source Response from When I Work October 31, 2025 Thanks for the detailed review! It’s wonderful to see that color choices are helping you! MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Love WIW and It's Ease of Use" February 12, 2026 5.0 Overall When I Work has been a very helpful tool for our company for all of our scheduling needs. We love the different features and ease of use! Pros I really appreciate the flexibility in how you can view the schedule, especially after it’s been published. The ability to set recurring availability is a huge plus. It’s also very user-friendly when it comes to moving and editing shifts. The planning and organizational features make it easy to build and compare different schedule layouts. I like that employees can drop or split shifts, and the chat feature is very helpful for communication. Being able to add comments, lunches, and other notes directly onto shifts is another great feature too. Overall, it’s a very functional and intuitive system. Cons I don't like that when providers have time off requests, they cannot view shifts. This is a limitation as some may want to pick up shifts when they can still. Review Source Response from When I Work February 18, 2026 Hi Mallory! Kain here from the Care Team at When I Work. It's awesome to hear that we make viewing your schedule as seamless as possible. Thanks for the support and feedback, as we love hearing how we can best serve teams like yours! Please feel free to give us a shout if you have any more feedback! https://help.wheniwork.com/submit-a-ticket/ Warm regards, Kain JR Jessy R. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Simple, Clear, and Convenient Scheduling" March 26, 2026 4.0 Overall, my experience with When I Work has been very positive. The platform is easy to use and provides clear, helpful information, including the exact location of my shifts. I appreciate being able to view my schedule well in advance, which helps with planning, and the time-off request process is simple and convenient. Pros What I like most about When I Work is the accuracy and clarity of its time tracking. Being able to easily review my clock-in and clock-out times helps me stay organized and aware of my hours throughout the pay period. Cons What I like least about When I Work is that it does not display my total weekly hours in real time during an active shift. I can only see my accumulated hours after I’ve fully clocked out, which makes it difficult to monitor my time throughout the week and avoid going into overtime. Review Source Response from When I Work March 27, 2026 Hi Jessy, Thank you so much for your feedback! We are happy to hear that you have had a positive experience with When I Work so far and that the time tracking features have been especially helpful for you and our team! Feel free to reach out to us with any feedback you have or questions at https://help.wheniwork.com/submit-a-ticket/ should you have any specific questions. We are happy to help! Thanks again! Warmly, The When I Work Team VR Verified Reviewer Account Manager Food & Beverages Used the software for: 1-2 years ### "Easy-to-Use Scheduling Tool That Gets the Job Done" December 26, 2025 4.0 Overall, my experience with When I Work has been positive. It helped keep scheduling organized and reduced confusion around shifts and availability, making day-to-day work coordination much easier. Pros When I Work is very user-friendly and makes scheduling simple and clear. I liked how easy it was to view shifts, request time off, and communicate with the team all in one place. Cons Occasionally notifications can be a little delayed or easy to miss, and some features feel limited unless you’re on a higher plan. Review Source Response from When I Work January 5, 2026 Hi there! Jake here from When I Work. Thank you for taking the time to leave this review. We sincerely appreciate your feedback! We are glad to hear When I Work has been easy to use and has helped to reduce confusion around your shifts and schedule. Please reach out to us anytime if you have questions about different features: https://help.wheniwork.com/submit-a-ticket/. We want to make sure your team is able to get the most of your account Thank you again for leaving us this review. Warmly, Jake VR Verified Reviewer Rental Manager Entertainment Used the software for: 1-2 years ### "Good for the Value" January 28, 2026 4.0 All around good for the money, if you're not looking for something that has too many bells and whistles, you wouldn't use Pros Great for a small team that you're looking to schedule. Maid fairly simple and easy to ues for anyone. Cons The Mobile version can be difficult to use as an admin. Certain things are hard to find unless you are on the desktop version. Review Source Response from When I Work February 5, 2026 Hi there! Marcy here from the Care Team at When I Work. Thank you so much for taking the time to leave this review. We are glad to hear that the app is User freindly for the Employees. We can see how having some of the Admin features on the mobile app would be helpful as well and appreciate this insight. Again, the time you took to leave this review means so much to us. Please feel free to contact our Care Team anytime via this link: https://help.wheniwork.com/submit-a-ticket/, if you have any questions we can help with. Wishing you well! Warmly, Marcy YA Yanina A. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### ""Reliable and Convenient, with Minor Glitches"" May 8, 2025 5.0 Overall, my experience with the When I Work app has been mostly positive. It’s made managing my schedule and communicating with my team a lot easier and more convenient. I like how everything I need—like shift details, time-off requests, and messaging—is all in one place. It helps cut down on confusion and last-minute issues. While there have been occasional glitches or delays, especially after updates, those moments are pretty rare. In general, the app is reliable, user-friendly, and a helpful tool for staying organized and on top of my work. Pros I really like using the When I Work app because it makes scheduling so much easier and more organized. I can see my shifts, request time off, and trade shifts with coworkers all in one place. The notifications keep me updated if anything changes, and I like that I can clock in and out from my phone. It’s also great for communicating with the team without needing to send a bunch of texts. Everything is clear and convenient, which saves a lot of time and stress. It just makes managing my work schedule feel simple and under control. Cons One downside of the When I Work app is that it can sometimes be slow or glitchy, especially after updates. There have been times when notifications didn’t come through or the app didn’t load properly, which can be frustrating when you need to check your schedule quickly. Also, some features—like certain reports or advanced scheduling tools—are only available to managers or on paid plans, which limits what regular employees can do. Review Source Response from When I Work July 29, 2025 Hi Yanina, Shab here from When I Work. Thank you so much for taking the time to provide us with your experience using When I Work! It's lovely to hear that notifications and clocking in and out are some of your favorite features within When I Work. Communicating with the team is important, and we are delighted to hear that our TeamTxt feature was useful to you as well! It's awesome to know that you have had a great experience using When I Work overall, and we are so glad that you are with us! Thank you again for sharing your feedback! Warmly, Shab Lauren H. Practice Manager Veterinary Used the software for: 2+ years ### "When I Work" August 7, 2025 5.0 It is a fantastic, easy-to-use format that we have in our hospital - the staff loves it. My doctors love it. We would suggest it to any small business looking to simplify the scheduling process. Pros Value for the money, the customer support, the ease of use, the user interface, the features to track absences and days off requested, reporting, employee management and just a nice format for setting up schedules Cons I do not have any cons for When I Work. We have used it for the past 4 years, and we are very happy. Review Source Response from When I Work August 8, 2025 Hi Lauren, Shab here from When I Work. Thank you so much for your wonderful review of When I Work! It's so awesome to hear that you are loving features such as tracking absences and time off, and that our customer support team is loved by you as well! Thank you so much for being our valued customer for 4 years now! We absolutely love having you here! Warmly, Shab NH Nicole H. Director of operations Sports Used the software for: 2+ years ### "Great scheduling tool" January 4, 2026 4.0 Overall we enjoyed using When I work to do scheduling and track employees hours. Geolocation was also helpful since we had multiple locations Pros When I work was easy do the admins to use along with employees. We enjoyed the clock in and out feature Cons Integration to Gusto was not always easy. And the errors gave no info on what needed actually to be fixed Review Source Response from When I Work January 7, 2026 Hi Nicole, Shab here from When I Work. Thank you so much for your wonderful review and feedback! We love to see that When I Work was a great experience for you and your team. Thank you for your feedback as well on the Gusto integration. Feedback like yours helps us improve our product and provide a better experience for our customers. We truly appreciate your time in providing us with your experience! Thank you for using When I Work! Warmly, Shab VR Verified Reviewer Rentals Floor Staff Leisure, Travel & Tourism Used the software for: 6-12 months ### "My positive experience with When I Work" August 26, 2025 5.0 I would recommend "When I Work" to retail store managers as I enjoyed using it in the same industry. Pros The best thing about "When I Work" is the simplicity of the layout. It is very easy to navigate and provides a great visual with the calendar view to help stay organized. I did run into a scheduling issue where my shifts were not appearing but their customer support fixed the problem within minutes. Cons Although their customer support was great in assisting this issue, there were multiple times where my work days were not scheduled and I had to go to my managers for my shifts. Other than that issue, it is a great application. Review Source Response from When I Work August 28, 2025 Hi there, Hannah here with When I Work. Thank you so much for taking the time to review our app! We love to hear that you are enjoying the simplicity of our app! It is our goal to make scheduling and time tracking easier for our users. I'm so glad to hear that our customer care team was able to help resolve your issues. If anything else comes up, don't hesitate to reach out! All the best, Hannah RB Richard B. Director Consumer Services Used the software for: 1-2 years ### "Fantastic company " February 25, 2026 5.0 10/10. I use When I Work fir all of our 5 businesses. The staff have this on their work phones and can see all customer details for their shifts Pros Great customer support. Always fast to respond and very knowledgeable . I will certainly be recommending Cons Nothing. It’s been a great service The layout and functionality of the dashboard is user friendly and self explanatory Review Source Response from When I Work February 26, 2026 Hi Richard, Shab here from When I Work. We love to see that you are enjoying When I Work! It's an honor to be a part of your 5 businesses! Thank you for being with us! Warmly, Shab LC Lexie C. Office Manager Recreational Facilities and Services Used the software for: 2+ years ### "Office Manager" October 29, 2025 5.0 I have been using When I Work for over 8 years. I introduced it as my current job, so I'm very familiar with being a user as well as being the admin. Pros How easy it is to schedule my staff and complete weekly payroll. It's also helpful that When I Work integrates with ADP, which cuts running payroll down by more than half the time, making it well worth the price! Cons I would like the opportunity to duplicate a shift or create a shift template based on a shift already posted. Review Source Response from When I Work October 31, 2025 Thank you very much for your feedback and high praise! CP Courtney P. Manager of Benefit Education Accounts Insurance Used the software for: 6-12 months ### "WIW Review" October 30, 2025 4.0 i think it's very well streamlined, but still working through all of it's capabilities and how we can best utilize this Pros I like the visibility of it all. Being able to color coordinate so many different events has made it easier to find cases. Cons Being able to pull reports in the way that we need them and adding enough information into the scheduling request / dashboard. Review Source Response from When I Work November 4, 2025 Hi Courtney, Shab here from When I Work. Thank you for writing us a review! It's awesome that you are enjoying the color coordination features of When I Work - it definitely makes visibility a lot easier! If you have any questions while you are getting set up, our Customer Care team would love to help if you would like to submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. Thank you for being a part of our When I Work family! Warmly, Shab CK Cora K. Lead Box Office Assistant Performing Arts Used the software for: 1-2 years ### "Customizable in all the right ways!" May 13, 2025 4.0 Good! Customizable in all the right ways. Some frustrations with the interfaces between mobile and web versions. Pros I appreciate the customizations! It is visually pleasing and fun to change the colors and helps us indicate things like "opener/closer" etc. Cons The differences between the mobile and web versions. I especially dislike in the mobile version when you go to "scheduler" it doesn't take you to the day it is. I also dislike when I change something on my own schedule it asks me to confirm the shift even though I was just the one to change it. Review Source Response from When I Work May 14, 2025 Hi Cora, Shab here from When I Work. Thank you so much for your wonderful feedback! We also really appreciate your awesome suggestions regarding the different interfaces. Our team always looks to customer feedback and suggestions when considering improvements to the product, so thank you so much for sharing yours! Warmly, Shab KS Kyshira S. Digital Content Creator Internet Used the software for: 1-2 years ### "Shift planning made less annoying" May 30, 2025 4.0 Pros Helps send schedules quick, people see shifts right away. Time tracking is basic but works. Good for small teams. Cons Bit messy to use at first, layout not that clear. Sends too many alerts. Free version cuts too much. Review Source Response from When I Work June 2, 2025 Hi Kyshira, Thank you so much for your honest feedback—we really appreciate you taking the time to share your experience with When I Work! We're so glad to hear that scheduling and time tracking have been helpful for your team, especially when it comes to quickly sharing shifts and keeping everyone informed. It’s great to know the core features are working well for your needs. That said, we hear you on the initial learning curve and the layout concerns. We’re always looking for ways to make the app more intuitive and user-friendly, so feedback like yours is incredibly valuable. The alert volume and limitations of the free version are also things we take seriously—we’ll be sure to pass this along to the right teams for further review. Thanks again for your insights and for using When I Work! Warmly, Dawn ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.