--- title: "When I Work Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about When I Work Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/121248/When-I-Work/" page_type: "product" language: "en" publication_date: "2026-10-09" --- # When I Work Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) When I Work ## What is When I Work? When I Work enables businesses to schedule, track time and attendance, and communicate with hourly employees. Put the schedule and time clock in every employee's pocket with iOS and Android apps. Managers can keep track of time off, employee availability, and manage shift swaps with just a few clicks. The system can be integrated with existing payroll providers to streamline the process and avoid human error. ## What is When I Work used for? [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) Recognitions Shortlist Overall rating Based on 1,300 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Pros & cons Efficient employee scheduling tools Intuitive and accessible interface Frequent glitches and reliability problems Unreliable and excessive notifications Starting price $2.5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Attendance Tracking / 2026 - Employee Scheduling / 2026 - Salon / 2026 - Scheduling / 2026 - Time Clock / 2026 - Workforce Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## When I Work alternatives Highest Rated [4.9 (283)](https://www.capterra.com/p/172778/Nowsta/reviews/) Starting price $18000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,044)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (1,157)](https://www.capterra.com/p/153076/Homebase/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/121248/When-I-Work/alternatives/) ## FAQs about When I Work Overview ### What problems does When I Work solve? When I Work solves messy shift scheduling, paper calendars, and constant back-and-forth over availability, time-off requests, and shift swaps. It gives managers real-time visibility into coverage, overtime, timesheets, and schedule changes while letting employees check, trade, and confirm shifts from phones. Restaurants, retail, healthcare, field teams, and multi-location operations benefit most. Answer based on 1052 reviews Overview ### Which roles and teams benefit most from When I Work? When I Work is most used by owners, general managers, and operations leaders who need to build schedules, control labor coverage, and oversee shift-based teams. Office and practice managers use it to simplify staff communication, attendance, and availability tracking, while supervisors and assistant managers rely on it for daily shift coordination. Answer based on 1230 reviews Overview ### What company size and industries is When I Work built for? When I Work is built for small businesses managing shift-based employees, with 82% of reviewers from small companies and Food & Beverages leading industries at 9%. It also serves midsize businesses at 10% and enterprises at 8%, with strong use in Retail at 8% and Hospital & Health Care at 6%. Answer based on 1300 reviews Features and Usability ### What are the key features of When I Work? When I Work includes core scheduling features like employee scheduling, shift management, and availability management, with open shifts, shift swapping, and time off requests. It also offers time tracking through clock in/out, attendance tracking, and geofencing, plus team messaging, mobile app access, notifications, and payroll integrations. Answer based on 932 reviews Pricing ### How much does it cost and what fees or limitations are included? When I Work starts at $2.50/user/month for the Single Location or Schedules plan, with a Multi Location or Schedules plan at 5.00/user/month and a free trial. Reviewers often call it affordable and flexible, but some report limited free features, difficulty reading time reports, and costs rising as teams grow. Answer based on 210 reviews Integrations ### Which third-party tools and platforms does When I Work integrate with? When I Work integrates with Google Calendar, Gusto, Paychex Flex, ADP Workforce Now, QuickBooks Online, and Slack. Its catalog also includes Google Workspace and Zapier. Across scheduling, payroll, accounting, and team communication, When I Work connects to 10 third-party tools and platforms. Answer based on 65 reviews Getting Started and Support ### How easy is it to onboard and train a team on When I Work? When I Work is quick to onboard for many teams, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say employees and nontechnical users often start scheduling with little formal training, while admins and some staff need extra sessions to learn availability settings, templates, and time clock tasks. Answer based on 32 reviews Getting Started and Support ### What customer support options does When I Work offer, and how do users rate the experience? When I Work offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as fast, helpful, and knowledgeable, especially during setup and troubleshooting. Some reviewers, however, report slow email replies, inconsistent follow-up, billing frustrations, and difficulty getting timely help for urgent issues. Answer based on 106 reviews Security ### How does When I Work handle data security and access control? When I Work uses GPS and offsite clock-in tagging to verify where employees clock in, plus location-based clock-ins that help prevent time theft. It also protects privacy by keeping employees’ phone numbers private and offers manager permissions. Some reviewers say permission levels are limited, global, and need more detailed controls. Answer based on 21 reviews ## Who uses When I Work? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient employee scheduling tools 91% positive reviews out of 661 Most reviewers indicate employee scheduling features simplify shift management, enable easy swaps, and support real-time communication, saving significant administrative time. Dakota L. Administrative Associate, 11 - 50 employees. "The best part about using When I Work is that people can drop, pickup and reschedule their own shifts. If two people want to swap it's easy for them to do it themselves without having a manager intervene." Frequent glitches and reliability problems 72% negative reviews out of 116 Most users comment bugs and issues cause app crashes, slow loading, and lost data, leading to frustration and disruptions in scheduling and payroll processes. Yanina A. Patient Care Coordinator, 11 - 50 employees. "One downside of the When I Work app is that it can sometimes be slow or glitchy, especially after updates." Intuitive and accessible interface 94% positive reviews out of 279 Most reviewers describe ease of use as a key benefit, highlighting the intuitive interface, simple navigation, and quick learning curve, which streamlines daily scheduling and communication tasks. Unreliable and excessive notifications 65% negative reviews out of 51 Some reviewers describe notifications as inconsistent, often delayed or missed, while others mention overwhelming or irrelevant alerts that reduce effectiveness. Zoe Z. Receptionist, 51 - 200 employees. "Additionally, notifications can sometimes be delayed, leading to confusion about shift changes." Mobile scheduling convenience 91% positive reviews out of 57 Most users report phone access to schedule allows employees to view, update, and manage shifts anytime, improving flexibility and reducing scheduling confusion. Justin B. Medical Laboratory Scientist, 5,001 - 10,000 employees. "It is very user friendly and accurately depicts the current schedule; easy access from mobile device" Overwhelming and inflexible email alerts 44% negative reviews out of 45 Some users report email notifications are excessive, hard to manage, and lack customization, making communication with staff less efficient. ## Features AI summary Based on 16,930 Scheduling reviews Capterra reviewers highlight these as the features buyers care about most when choosing scheduling software: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) When I Work supports **Real-time Scheduling** and **Calendar Management**, giving teams current schedule visibility and a clear way to organize shifts and availability. However, it does not include **Booking Management**. Instead, it offers other highly rated features, including **Mobile Access** (**56%**), **Calendar Sync** (**52%**), and **Online Booking** (**53%**). These capabilities help businesses keep staff connected on the go, keep calendars up to date across tools, and manage appointment requests more efficiently, helping teams coordinate coverage and respond faster to scheduling changes. Real-time Scheduling 4.4 (83) 65.06% of 83 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Calendar Management 4.4 (168) 70.83% of 168 reviewers that rated this feature as important or highly important This aspect helps you visualize schedules, plan ahead, and manage shift swaps. Reviewers appreciate seeing monthly and weekly views, syncing with personal calendars, and the ease of updating or copying shifts for better organization. Mobile Access 4.5 (271) 74.91% of 271 reviewers that rated this feature as important or highly important It gives you the flexibility to check schedules, request time off, and manage shifts from any mobile device. Some reviewers find the mobile app user-friendly and essential, though a few mention occasional notification or clock-in issues. Calendar Sync 4.2 (52) 53.85% of 52 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Online Booking 4.5 (22) 27.27% of 22 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Timesheet Management 4.6 (183) 73.77% of 183 reviewers that rated this feature as important or highly important You can track hours worked, edit timesheets, and export data for payroll. Reviewers indicate this aspect is user-friendly, helps ensure accurate pay, and simplifies payroll, though a few mention occasional syncing or minor bugs. When I Work 116 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Automate recording of time to reduce human error Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track billable hours and/or non-billable expenses for work performed Create budgets based on historical data and future projections This aspect helps you visualize schedules, plan ahead, and manage shift swaps. Reviewers appreciate seeing monthly and weekly views, syncing with personal calendars, and the ease of updating or copying shifts for better organization. Synchronize with other calendars to view mutual availability and schedules Schedule in-person or online classes Electronic storage of stakeholder contact information Track employees' arrival and departure timings for payroll purposes Provides a channel for team members to share AI models, media files, communicate, and work together Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage budgets, track and optimize spending and align capacity to workload demand Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics When I Work offers a streamlined way to assign, view, and manage employee shifts. Users think it’s simple to set up, adjust, and communicate schedules, highlighting the ease of shift swaps, notifications, and centralized access for teams across locations. Track and measure time worked for employees Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage the maintenance of building facilities Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Public or private sharing of digital files such as documents, audio/video, images, and more Software specialized for non-profit organizations For Retail Stores Specific for use in spas and salons Designed for small businesses Form predictions based on past and present data/trends Virtual perimeter for a real-world geographic area Automatically find mutually available meeting time slots across multiple calendars Automates core HR functions such as talent management, employee evaluation and learning management Calculate labor costs associated with employing a workforce, including wages, salaries, benefits Report on the allocation and distribution of labor costs across projects Predict labor requirements based on past and present data/trends Manage the attendance, schedule, and payroll of the labor workforce Manage and track employee attendance Add, store and access information pertaining to members Communicate using messages within the system It gives you the flexibility to check schedules, request time off, and manage shifts from any mobile device. Some reviewers find the mobile app user-friendly and essential, though a few mention occasional notification or clock-in issues. Notifications via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Different tiers of pricing and billing for different employees and situations Track and monitor patient no-show rates Ability of websites, web applications, or mobile applications to function without an active internet connection Track employee and task times without internet connection Track and organize on-call shifts Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Track employee and task times using internet connection Manage and record overtime hours for hourly employees Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track and organize physician schedules and pertinent information Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign available resources to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets With this capability, you can easily share schedules, notify staff of updates, and let employees confirm shifts. Reviewers appreciate timely notifications, visibility into team schedules, and the convenience of distributing schedules to all staff in one place. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Facilitate the scheduling and coordination of employee shifts Schedule shifts via online calendars and available employees Managing and trading shift details between employees Track and manage sick leave time Allow users to access multiple services after entering their login credentials once Send messages via SMS Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) You can track hours worked, edit timesheets, and export data for payroll. Reviewers indicate this aspect is user-friendly, helps ensure accurate pay, and simplifies payroll, though a few mention occasional syncing or minor bugs. Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Manage volunteer information and direct volunteer resources Track and manage waitstaff information and schedules Get Advice We can help you find the software with the features you need. Features 4.3 (1,206) 4.3 Based on 1,206 reviews ## Pricing Value for money 4.4 (921) Free Trial [View pricing plan details](https://www.capterra.com/p/121248/When-I-Work/pricing/) Single Location or Schedules $2.50 Per User,Per Month It includes: - One click auto scheduling - Unlimited schedule templates - Time off & availability management - Standard labor reporting - Labor forecasting & budgeting - Task management - Schedule enforcement & geofencing - Payroll & POS integrations Multi Location or Schedules $5.00 Per User,Per Month It includes: - Payroll & POS integrations - Schedule enforcement & geofencing - Task management - Labor forecasting & budgeting - Standard labor reporting - Time off & availability management - Unlimited schedule templates - One click auto scheduling Value for money 4.4 (921) 4.4 Based on 921 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (939) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (939) 4.4 Based on 939 reviews ## User reviews Overall rating 4.5 Based on 1,300 reviews Filter by rating 5(792) 4(377) 3(95) 2(20) 1(16) Mentioned topic Sorted by most recent TD Terry D. Sr. HRD Publishing ### "Updated When I Work Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2026 Overall I would still give the platform a solid 5 stars based on the cost and user interface, as well as the admin for the app. Pros I like the flexibility of the platform. You can flex up or down on a monthly basis depending upon headcount. Cons The chat/texting feature. It still does not allow you the option to only communicate with one employee. Switched from [Snagajob](https://www.capterra.com/p/165139/Snagajob/) Stop supporting the platform that we used it for Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2026 Hi Terry, Thanks so much for your review! It’s great to hear that the When I Work app is helping your team. You are able to create Channels in WorkChat to help communicate with users directly or send emails. If you have questions, let us know here so we can help: https://help.wheniwork.com/submit-a-ticket/. We hope you and your team continue to enjoy the When I Work experience! Thanks so much, and take care, Jake When I Work Care Team GP Geoffrey P. VP Retail ### "Perfect for small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2026 Overall, I think When I work is a great value. The features are really nice for scheduling my staff, as well as tracking hours. Pros When I work is feature rich and affordable. I like how easy it is to use. Employees can view schedules, request time off, track time, and swap shifts all in one space! The Calendar is easy to view and schedule shifts from. I like that I can create specific shifts in the app and then just add them to employees. It saves a lot of time when creating schedules. Cons A recent update has made it so I can no longer export hours to QuickBooks automatically. It is not difficult to add hours in manually but is inconvenient. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing When I Work Price and convenience are what caused me to select When I work over the other options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2026 Hi Geoffrey, Thank you so much for sharing this awesome feedback with us. We appreciate your support. If you ever need anything, just give us a shout. Celeste R. Customer sales attendant Consumer Goods ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 26, 2026 It was a simple and easy to use, one of my favourite apps for scheduling management, timesheets and shift calendars Pros It was super easy to use for getting my schedule calendar and was easy to clock in and out for my shifts Cons There was a tendency for the app to crash on my device, may have been user error. It could also use a bit of an update in app style wise Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2026 Hello Celeste, Thanks for writing us a review! We're happy to hear you are enjoying the app. If you run into any trouble, please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ and let us take care of you. AN Anonymous User Recruiter Consumer Services ### "Convenient " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 July 23, 2026 Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. Pros Very straightforward and easy to work with. Easy to understand steps and can be very helpful if worked with. Cons I think I love using it it is very convenient Overall I have no problem using it. It is pretty good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2026 Hi there, We truly appreciate your nice feedback! It’s great to hear that the When I Work app is helping to make your teams’ and your work lives easier. We hope you and your team continue to enjoy the When I Work experience! Thanks so much, and take care, Jake When I Work Care Team LY Laura Y. Sign Language Interpreter Translation and Localization ### " Very intuitive program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2026 I have enjoyed the ease of working with When I Work so far and no glitches or any issues. Great product! Pros I enjoyed as a consumer to ease of picking up extra works shifts, and seeing my schedule as a whole. Also, it integrates with my Google Calendar so I am able to see my other tasks side by side with my WIW tasks. Very user friendly! Cons Nothing so far! It has been very intuitive for moving schedules and swapping shifts easily! I have used it to for basic activities like offering up shifts and accepting new assignments. Very easy to use! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2026 Thank you for your amazing feedback Laura! We truly appreciate amazing teams like yours. Michelle C. CEO Civic & Social Organization ### "Helpful scheduling tool that keeps work shifts organized" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 5, 2026 Overall, When I Work is a useful scheduling and communication tool. It helps keep work schedules more organized and makes it easier for employees and managers to stay updated. My experience has been mostly positive because it reduces confusion compared to trying to manage shifts through texts, paper schedules, or separate conversations. There are still some areas that could be more user-friendly, but it is a helpful platform for workplace scheduling. Pros When I Work is helpful for managing employee schedules, shift changes, and communication in one place. I like that it can make scheduling more organized and easier to access, especially when employees need to check their hours or request changes. The app is convenient because people can view schedules from their phones instead of relying only on paper schedules or separate messages. Cons Some features can take time to learn, and the app can feel a little confusing at first depending on how the workplace has it set up. Notifications, schedule changes, or requests may not always feel as clear as they should, especially if there are a lot of updates. It would be helpful if some settings and explanations were easier to understand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ryan M. Logistics Food & Beverages ### "Great time tracking app. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2026 Overall it was very user friendly. It has been one of the best applications I have used to keep track of time and schedules for multiple employees. Pros I liked most that it was easy to schedule, publish, and email multiple employees. I could make changes to the schedule as needed. I thought it was great for clocking employees in and out for the day. Cons The only negative that I have encountered is with minor glitches when updating as schedule. On occasion I would have to do this multiple times until it updated. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing When I Work We chose when I work because it seemed to meet all our requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2026 We appreciate your nice feedback Ryan! It’s great hearing that When I Work is helping to make your teams’ and your work lives easier. Please give us a shout and submit a ticket at https://help.wheniwork.com/submit-a-ticket/ if anything comes up. SJ Sirada J. Pharmacy Hospital & Health Care ### "User friendly, great visibility, great for team scheduling!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 Overall Excellent experiences! Just what we need for our team! Easy to install, manage users, customize shifts and team scheduling, great visibility options! Pros The app is very user friendly, both the scheduler and the users! The visibility of the schedules are also great! Customizable and easy to adjust when needed. The app gives the total control to you. Easy to manage users and schedule. All of my users love the app and enhance our team collaboration! Cons No cons to mention except the fact that We do not utilize the time card functionality, including the ripple and all the reports that much to its capacity. Wish there were the option for just scheduling as that is all we need! Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Reasons for choosing When I Work Ability to manage everyones’s schedule including my own, and ease of scheduling distribution and visibility Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 1, 2026 Hello Sirada, thank you for writing us such a thorough review! We're glad to hear that you are enjoying the app! DP Dan P. COO Food & Beverages ### "When I Work review from an employer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 25, 2026 Good, helpful, and the employees seem to appreciate it. We use it to run our company, and it has allowed us to add more employees up to a point without too much additional cost. Pros Easy to log in and use for tracking hours, and to to track hours of employees. I haven't heard any complaints from employees, so that is good right there. Cons For some reason finding where to start logging hours ie start your shift, was a bit hard to find, and not super intuitive. That could be smoothed over I think. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 29, 2026 Hi Dan, Angie here with When I Work's Care Team. Thank you so much for taking the time to provide your feedback, and reviewing our app. I totally understand how logging hours is important and we'd love to ensure that you continue to have a great experience with us. If you have any questions or issues at all, please feel free to reach out anytime at: https://help.wheniwork.com/submit-a-ticket/. We're happy to continue supporting you, and making sure you're set up for success. Thank you again for your time, Dan! - Angie MD Maggie D. Aquatics Director Recreational Facilities and Services ### "Loving WhenIWork @ the Pool! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 25, 2026 As the Aquatics Director, WhenIWork has freed up the scheduler's time so they can help with other aquatics tasks. It has been easy to use, visually appealing, and simple to customize or edit! Pros We are loving WhenIWork for our 20-person Aquatics team! It is easy to use, the customer support has been so helpful, and our team is loving being able to pick up and drop shifts! Cons A bit of a learning curve for the newer users, but they got it after a team training and using the customer support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 26, 2026 Hi Maggie, Emily here with the When I Work team. We truly appreciate your nice feedback! It’s great to hear that the When I Work app is helping to make your teams’ and your work lives easier. We also understand the app can be a lot to learn for new users, so we're always here to help with any questions! Our Help Center includes lots of resources for Employees, which you can find here, whenever needed: https://help.wheniwork.com/articles/employee-training-resources/ We hope you and your team continue to enjoy the When I Work experience! Thanks so much, and take care, Emily [View all Reviews](https://www.capterra.com/p/121248/When-I-Work/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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