# 3CLogic Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 3CLogic Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/121250/Cloud-Call-Center --- # 3CLogic Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 3CLogic ## What is 3CLogic? 3CLogic transforms customer and employee experiences with its patented and award-winning Voice AI and Cloud Contact Center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms, such as ServiceNow. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. ## What is 3CLogic used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 6% Starting price $115 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 3CLogic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.3clogic.com&name=3CLogic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 3CLogic 4.3 (49) VS. [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $115 Per Year Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (47) Ease Of Use 4.0 (475) Value For Money 3.8 (16) Value For Money 4.2 (251) Customer Service 4.4 (46) Customer Service 4.0 (405) ## 3CLogic alternatives Highest Rated [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $71.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Recording 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record live video calls to play later Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems Account Alerts Informs of any account changes and notifications 3CLogic 104 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Predefined actions automatically performed on the occurance of specific events Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Enables the connectivity to send and receive calls over the internet Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.2 (38) 4.2 Based on 38 reviews ## Pricing Value for money 3.8 (16) Basic $115.00 Per Year Value for money 3.8 (16) 3.8 Based on 16 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[ ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/)[ SAP Sales Cloud](https://www.capterra.com/p/153454/SPM/)[ Verint Workforce Management](https://www.capterra.com/p/247639/Verint-Workforce-Management/)[ Workforce Optimization (WFO)](https://www.capterra.com/p/225152/Monet-Live-WFO/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (46) 4.4 Based on 46 reviews ## User reviews Overall rating 4.3 Based on 49 reviews Filter by rating 5(23) 4(19) 3(4) 2(0) 1(3) Mentioned topic Sorted by most recent ED Edrick D. Process Associatee Human Resources ### "Decent Telephony Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 13, 2021 3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers. Pros Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software. Cons There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Martin P. Sales Manager Telecommunications ### "3cLogic offers an awesome service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2019 3CLogic keep up the good work!! Pros 3CLogic is amazing product not only is the product great but also the employees that everything happen. There's always someone to help with any of your question or concerns. 3CLogic is always searching for new way to improve their service and always open for suggestion. Cons In all honesty I do not have any cons, 3clogic has completely satisfied my company also well as myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mustafa M. Sales Representative Wireless ### "Good at what it does " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 19, 2018 Pros Easy to use Tracks everything Keeps records Cons Add mobile support , needs to be easier to use daily and track multiple things Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brenda L. Office Manager Financial Services ### "the team always available when I need assistance." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2018 I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of. Pros the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated. Cons It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brad B. Sales Manager Financial Services ### "utilizing 3c for the dialer function" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 11, 2018 I have very little background in creating a dialer campaign. With the help of 3c and abid, we were able to launch it, and reach aged data to generate additional revenue Pros the reporting to see how close the campaign is to completion Cons More training to further utilize the product and better understand the robust reporting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Timothy C. IT Specialist Government Administration ### "I am a happy user of this software for 3 years" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 4, 2018 I have been happy with this software and would recommend it to others. Pros I most like the ability to copy projects to scale the expansion of existing customers or new customers Cons I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WW Warren W. VP Telecommunications ### "Great experience so far with planning, implementation, and support." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 19, 2018 Pros I have limited experience with phone systems, but coming from our previous company it is head and shoulders above on features and customer support. Cons I wouldn't count this as a "con" as with more features comes more education on how to utilize and customize the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Blanca P. Director ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 February 22, 2017 Overall, the product is satisfactory. The reporting information available allows us to run an efficient business. Pros Easy to use from a frontline perspective Cons Not compatible with Mac Tutorial is not user-friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Erik B. Site Head, Client Services Director ### "Intelenet Operations Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 14, 2017 The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests. Pros Ability to customize Agent User Interface Administer User Interface Cons Email Integration Analytics and Reporting multi use agents and projects Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kelly P. Manager Medical Practice ### "Productivity via 3C Logic" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 8, 2017 3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways. The customization of reports and ease of login to the cloud-based system from any location is an advantage. 3C Logic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads. Pros Ease of cloud use and can access 3C Logic via the cloud from any location. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121250/Cloud-Call-Center/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)