HiveDesk

HiveDesk


4.5 / 5
21 reviews

Who Uses This Software?

Growing businesses that need to track employee time and measure productivity. Businesses with remote employees. Thousands of users in digital agencies, outsourcing / VA companies, startups, law firms.


Average Ratings

21 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    $15/month includes 3 users. Take higher plan for more users.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • HiveDesk
  • www.hivedesk.com
  • Founded 2010
  • United States

About HiveDesk

Recover lost revenue and save money by automatically tracking time with HiveDesk. Track time and monitor productivity through web app. HiveDesk has a simple, intuitive user interface making it super easy to use by you and your team. Build trust with clients and provide constructive feedback to employees with automatic screenshots. Reduce billing and payment errors with automatic timesheets. Get PDF and Excel reports emailed to you automatically.


HiveDesk Features

  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking

HiveDesk Reviews Recently Reviewed!


Capterra loader

Perfect for Our Business

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is extremely easy to use and very user friendly and intuitive. My work from home staff never have an issue with it, it has never affected our system or our operation and works quietly and reliably in the background. As the work from home manager, I find the reporting easy to generate. We don't need a complex system and Hivedesk gives us the information we need without a lot of clutter to effectively manage our remote staff.

Cons: There are only a few minor issues. One, when installing, the client itself is easy to install but you usually have to update your Java on almost every new install. Hivedesk does provide a link to update Java when needed which is nice, but it has to be done on most installs. Secondly, while there response through the intercom message system is fast and very effective, it would be nice if they had a live support or customer service number.

Overall: Our experience with Hivedesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of Hivedesk. We love the ease of use and simplicity of the client and interface.

Crucial to managing a team of hourly remote workers.

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue.

Cons: We have had the occasional setup issue, but this is usually resolved quickly.

Keeps Honest People Honest

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love hivedesk. It allows us to track peoples use and find areas of weakness. Their price level is perfect for us and we love their reporting.

Cons: The one report I want they don't have. We have a request in, but we have not gotten it. Outside of that, very impressed with solution!

Overall: In today's world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons hivedesk won. Plus, team loves their support. Fast and attentive.

Excellent Program

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature. It has other features that allows you to check in on your employees (in house or remote), if needed.

Cons: No negative feedback. The program provides everything promised and more and is easy to navigate!

Overall: I often work remotely and the program allows me to easily check my employees hours for the week and address any concerns. If employees active time is low I can determine why by the screenshot feature and address with the employees any concern I have about their work product.

HiveDesk Review

Mar 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Able to track remote resources, view screenshots and create timesheets in one place.

Cons: Had situations where sessions or session comments are not being logged. Although we receive support for this issue the resource still have the same issue occasionally.

We wish logged hours would be against tasks as opposed as against projects.

We wish there would be reports using tasks as opposed as projects.

Overall: Good.

Reliable, accurate and effective solution for remote employees

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Accuracy

Ease of use

Flexible with Useful Options

Pricing

Cons: I would say that it would be useful to have the full list of screenshots for a session open in lightbox right from the project page, rather than clicking into the session first.

Overall: It's an effective and reliable solution for remote workers. I have not had to worry about anything since setting it up.

Useful aplication

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I actually use it alot staff and i use it everyday and it gets the job done

Cons: It is resource heavy my computer seems to be slower when it is running. Also the website is so annoying it logs you out like every 5 minutes of inactivity so everytime i work on it generating reports i have to log back in between format my report in excel then generating another report on hivedesk

Overall: It works it is not my favorite but i have tried quite a few other products and hive desk works for me it is better than some of its competitors for sure

Excelent experience

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, I don't have to explain much to my workers about how to use it and when I add tasks my works get a notification right away.

Cons: I wish I could get a notification whenever they are connect or check in or when they check out. Maybe a chat online between workers would be good

Overall: It helped me a lot in my small business because it helped me see when they were working and the screenshots of their computer helped me a lot to show my supervisor what they have been working on etc.

Hive Desk

Feb 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Affordability and user friendly. A great option for thr cost

Cons: Support takes a while to respond if needed

Consulting Management Use

Feb 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. I can use it to bring in client feedback so the team can use it. I like that I can put the project links into our dashboard on Google Sheets

Cons: Their is no overall dashboard that makes it easy to see at a glance the health of projects. There is no tracking of progress on tasks. Ideally would want it to be a hybrid of project management with the task details that Basecamp already has.

Great tool for outsourced staff!

Dec 08, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting capabilities.

Cons: No real integration with other systems.

Overall: Hivedesk is an amazing tool for business owners that are using outsourced staff. It gives you the ability to see the screen shots of what your staff is doing as they are logged in, report hours, keep them accountable, organize your time by projects and print off payroll reports. For the hands on business owner that pays by the hour this tool is a lifesaver.

Recommendations to other buyers: If you are outsourcing and paying by the hour this solves a lot of problems.

Great Software!

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of signing up and implementing the software.

Cons: Having to set up "groups" to put people in - it would be easier if you could just add staff members to the software without having to set up an entire group.

Makes Tracking Remote Hours Easy

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This keeps remote workers accountable, where the other option is I trust that they actually did the work. It also makes payroll easy when I can just pull up a report.

Cons: I'm not 100% sure how relevant the "Activity" feature is because I use the service for calling agents. I'd like to be able to pull up a video of exactly what they were doing so I can assess the speed of their work.

Overall: This had made scaling easy because my talent pool isn't limited to where our office is for work that can realistically be done from anywhere.

Functioning Review

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Screenshots are a great feature. Also, the timekeeping is very beneficial as well.

Cons: We have used it in the past with all of our staff across the board and it was wonderful. My only complaint would be that we could not fit our whole team in a project it required me to create multiple projects.

Overall: Very well, great customer service.

Hivedesk

Feb 03, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is easy to use and it has functionality that we need. Customer support is great.

Cons: Inability for the admin to move hours from project to another. It is difficult to zoom in and out the snapshots. When a user runs a report to verify his time, it is not possible to sort by time. WE had a lot of problems with the client app.

Finally found something I like

Jan 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very intuitive and easy to navigate

Cons: I would appreciate a 1099 feature so that all I have to do is hit a button and it would calculate the form and have it filled out with my subcontractor's information and total paid for the year.

Overall: My subcontractors love it, I love it It's a win/win for all of us.

HiveDesk hit

Feb 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great in an age of outsourcing, keeps people honest

Cons: The software is great, nothing to note here

Overall: Great experience great system to use. Saved us heaps $$$

Easy to use and Value for money team management software

Apr 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Value for Money

Comments: We use HiveDesk for task management and time tracking of our remote workers. So far, we are very happy with it. It is updated regularly and their support is good.

best way to monitor remote employees

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the consistency and accuracy, also, love the saving of the captures

Cons: need to add additional options to pricing plan or change the pricing model

Overall: I still love hive desk, i would love it if instead of having to log in, it immediately begins capturing photos rather than employees having to log in.

This makes it slightly hard for us however, it does exactly what i need it to do, and i love the fact that it auto saves these screenshots

Not bad

Feb 05, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Ability to track time and screenshots . Employee can login right from screen

Cons: Some things are hard to set such as the time zone the employee is in for tracking time

Overall: Overall is good

Dec 08, 2015
2/5
Overall

4 / 5
Ease of Use

2 / 5
Customer Support

2 / 5
Value for Money