--- title: "HiveDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HiveDesk Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/121252/HiveDesk/" page_type: "product" language: "en" --- # HiveDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HiveDesk ## What is HiveDesk? HiveDesk is an employee time tracking software used by BPOs, Call Centers, Agencies, and Software Developers to: 1) Track employee time by tasks, and projects 2) Generate timesheets 3) Review and approve timesheets for payroll and billing 4) Create and assign tasks 5)Track labor cost 6) Manage time-off requests, holidays, and attendance 7) Schedule employees in shifts 8) Optionally capture screenshots 9) Monitor employee activities 10) Generate invoice from timesheets 11) Run shrinkage report, activity reports and charts Sign up for your 14-day Free Trial! ## What is HiveDesk used for? [Time Tracking](https://www.capterra.com/time-tracking-software/)[Task Management](https://www.capterra.com/task-management-software/)[Project Management](https://www.capterra.com/project-management-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 78% Neutral 19% Negative 4% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HiveDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hivedesk.com&name=HiveDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HiveDesk 4.4 (27) VS. [4.4 (3,036)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting Price $25 Per User, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (27) Ease Of Use 4.2 (2,684) Value For Money 4.5 (25) Value For Money 4.2 (1,972) Customer Service 4.3 (24) Customer Service 4.3 (2,125) ## HiveDesk alternatives [4.5 (540)](https://www.capterra.com/p/5782/Replicon-TimeBill/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (118)](https://www.capterra.com/p/176283/Visual-Planning/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (157)](https://www.capterra.com/p/206536/Projectworks/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,001)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about HiveDesk Overview ### Which roles and teams benefit most from HiveDesk? HiveDesk is most used by business owners, executives, and operations managers who need visibility into remote team productivity, attendance, and time usage. Technical and client-facing leaders use it to track work hours, monitor task activity, support payroll accuracy, and improve oversight across distributed service teams. Answer based on 27 reviews Overview ### What company size and specific industries is HiveDesk built for? HiveDesk is designed for small to mid-sized teams that need employee time tracking, workforce management, and project oversight. It is built for BPOs, call centers, agencies, and software development firms that manage staff hours, tasks, and projects in day-to-day operations. Features and Usability ### What are the key features of HiveDesk? HiveDesk offers time tracking, automatic time capture, and timesheet management for project and employee hours. It also includes task management, project planning and scheduling, Gantt/timeline and Kanban views, attendance tracking, payroll reporting, billing and invoicing, and reporting and analytics. Pricing ### How much does it cost and what fees or limitations are included? HiveDesk starts at $25 per month for 5 users on the Basic plan, priced at $25/user/month. A free trial is available. The plan includes time tracking, scheduling, invoicing, and reporting, and some users say the price is perfect while others want more features or a different pricing model. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does HiveDesk integrate with? HiveDesk integrates with Asana. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does HiveDesk offer? HiveDesk provides documentation to help teams get started and find feature details at their own pace. This written material serves as a reference for setup steps, product functions, and ongoing use when users need to check information later. Getting Started and Support ### What customer support options does HiveDesk offer? HiveDesk provides email/help desk support, an FAQ/forum, and a knowledge base. Reviewer feedback on support is mixed: some users describe fast, effective responses through messaging, while others say customer service was not very helpful and wanted easier access to direct assistance or clearer help with setup issues. Answer based on 2 reviews ## Features AI summary Based on 28,833 Project Management reviews Capterra reviewers highlight these as the features buyers value most when choosing Project Management software: - **Task Management** (**52%** of reviewers rated this feature as critical) - **Project Planning/Scheduling** (**49%**) - **Multiple Projects** (**51%**) HiveDesk includes **Task Management** and **Project Planning/Scheduling**, giving teams a clear way to organize work, assign responsibilities, and keep timelines on track. However, it does not offer **Multiple Projects**. Instead, it provides other highly rated capabilities such as **Workflow Management** (**48%**), **Collaboration Tools** (**45%**), and **Reporting/Project Tracking** (**43%**), helping businesses coordinate day-to-day processes, improve team communication, and monitor progress across ongoing work. Task Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Activity Tracking 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Task Progress Tracking 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track the status and progress of tasks Access Controls/Permissions 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Online Time Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track employee and task times using internet connection Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data HiveDesk 80 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automatic Time Capture: Automate recording of time to reduce human error - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Tracking: Track and measure time worked for employees - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Geofencing: Virtual perimeter for a real-world geographic area - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Leave Tracking: Manage and track employee attendance - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations - Offline Time Tracking: Track employee and task times without internet connection - Online Time Tracking: Track employee and task times using internet connection - Overtime Calculation: Manage and record overtime hours for hourly employees - Payroll Integration: Facilitates integration with multiple third-party payroll systems - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Percent-Complete Tracking: Level of completion within a task - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sick Leave Tracking: Track and manage sick leave time - Spreadsheet View: UI looks like a spreadsheet - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Timesheet Management: Track the amount of time spent on a job or task - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (25) 4.3 Based on 25 reviews ## Pricing Value for money 4.5 (25) Free Trial [View pricing plan details](https://www.capterra.com/p/121252/HiveDesk/pricing/) Basic $25.00 Per User,Per Month It includes: - Keyboard and Mouse Activity - Project and Task Management - Screenshot Storage - Time Tracking - User Settings - Labor cost tracking - Attendance and time off tracking - Holidays - Employee shift scheduling - Invoicing - Shrinkage report - Timesheets and timesheet approval - Overtime tracking Value for money 4.5 (25) 4.5 Based on 25 reviews ## Integrations [ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (24) 4.3 Based on 24 reviews ## User reviews Overall rating 4.4 Based on 27 reviews Filter by rating 5(17) 4(4) 3(5) 2(1) 1(0) Mentioned topic Sorted by most recent LS Luis S. DevOps Engineer Computer & Network Security ### "Tracking time with HiveDesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 We have been using HiveDesk for more than two years, they have improved the features and interface to make it more user friendly. Pros It is a great tool to tracking time, it is affordable and easy to implement. Cons Some features are not easy to find, like changing work sessions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Samantha M. General Manager Consumer Services ### "Great tracking platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 15, 2023 Pros Being able to track the time and activity of employees. This is a very useful productivity tracker. Cons I don't have any serious issues with HiveDesk. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV MATHEW V. Owner Information Technology and Services ### "Value for money product" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 10, 2023 Pros Tracking developer's time and productivity. Also the random screenshots. Cons The speed at which the reports are generated is very slow. Overall admin reports can be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Ashlee S. pharmacy operations Health, Wellness and Fitness ### "Hivedesk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 10, 2023 Pros Ease of monitoring employee productivity. Cons I have not found any Cons to Hivedesk thus far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Patrick W. Director of Client Success Information Technology and Services ### "A contender in the crowded space of employee work management" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 10, 2020 One of the first employee tracking software I ever used and I compare all the latest programs to HiveDesk. It is a definite contender in this space. Pros Easy to use as the most important thing for time tracking is making sure that the program keeps track at a click of a button. Cons Lots of resistance from co-workers when this time of software is introduced and the whole taking pictures of your screen doesn't really show much if your co-workers aren't programmers and spend all day looking at a CRM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC JODIE C. Owner Telecommunications ### "Hivedesk is not for me" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 July 28, 2020 I used it for awhile but just could not get the analytics I required and the customer service was not very helpful either. There is no way to go back and get the information when you cancel so if you didn't download or print everything it is lost. Pros I like that it is easy to use for the agents Cons It cost 25.00 a month with very few features and I can pay less for other systems and get way more Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JT Jessica T. Ontario Business Manager Consumer Services ### "Makes Tracking Remote Hours Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2019 This had made scaling easy because my talent pool isn't limited to where our office is for work that can realistically be done from anywhere. Pros This keeps remote workers accountable, where the other option is I trust that they actually did the work. It also makes payroll easy when I can just pull up a report. Cons I'm not 100% sure how relevant the "Activity" feature is because I use the service for calling agents. I'd like to be able to pull up a video of exactly what they were doing so I can assess the speed of their work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Raul D. Principal Information Technology and Services ### "HiveDesk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2019 Good. Pros Able to track remote resources, view screenshots and create timesheets in one place. Cons Had situations where sessions or session comments are not being logged. Although we receive support for this issue the resource still have the same issue occasionally. We wish logged hours would be against tasks as opposed as against projects. We wish there would be reports using tasks as opposed as projects. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mike M. Owner/Consultant Marketing and Advertising ### "Consulting Management Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 23, 2019 Pros Easy to use. I can use it to bring in client feedback so the team can use it. I like that I can put the project links into our dashboard on Google Sheets Cons Their is no overall dashboard that makes it easy to see at a glance the health of projects. There is no tracking of progress on tasks. Ideally would want it to be a hybrid of project management with the task details that Basecamp already has. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Keileigh N. COO Health, Wellness and Fitness ### "Hive Desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 22, 2019 Pros Affordability and user friendly. A great option for thr cost Cons Support takes a while to respond if needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121252/HiveDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.