# HiveDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HiveDesk the right Project Management solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121252/HiveDesk/reviews --- HiveDesk 4.4 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HiveDesk Ease of use 4.4 Customer Service 4.3 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeff S. Manager, Operational Controls Printing Used the software for: 1-2 years ### "Perfect for Our Business" February 1, 2019 5.0 Our experience with Hivedesk has been stellar and in fact we have recommended it to many of our clients as well. We have a large contracted services footprint and many clients have asked us how we manage it and we have told them of Hivedesk. We love the ease of use and simplicity of the client and interface. Pros It is extremely easy to use and very user friendly and intuitive. My work from home staff never have an issue with it, it has never affected our system or our operation and works quietly and reliably in the background. As the work from home manager, I find the reporting easy to generate. We don't need a complex system and Hivedesk gives us the information we need without a lot of clutter to effectively manage our remote staff. Cons There are only a few minor issues. One, when installing, the client itself is easy to install but you usually have to update your Java on almost every new install. Hivedesk does provide a link to update Java when needed which is nice, but it has to be done on most installs. Secondly, while there response through the intercom message system is fast and very effective, it would be nice if they had a live support or customer service number. Review Source LS Luis S. DevOps Engineer Computer & Network Security Used the software for: 2+ years ### "Tracking time with HiveDesk" November 16, 2023 5.0 We have been using HiveDesk for more than two years, they have improved the features and interface to make it more user friendly. Pros It is a great tool to tracking time, it is affordable and easy to implement. Cons Some features are not easy to find, like changing work sessions. Review Source MV MATHEW V. Owner Information Technology and Services Used the software for: 2+ years ### "Value for money product" November 10, 2023 3.0 Pros Tracking developer's time and productivity. Also the random screenshots. Cons The speed at which the reports are generated is very slow. Overall admin reports can be improved. Review Source VR Verified Reviewer President Hospitality Used the software for: 2+ years ### "Crucial to managing a team of hourly remote workers." January 25, 2019 5.0 Pros Hivedesk allows us to manage remote workers in multiple time zones and locations. One of the challenges with having remote workers is you don't have the same ability to see they are actually working as you do with in office workers. We use a number of hourly freelance workers and Hivedesk gives us screenshots shots and activity rates to ensure they are working the hours they are billing us for. Its not something we monitor all the time, but rather use as a tool when we think there is a performance issue. Cons We have had the occasional setup issue, but this is usually resolved quickly. Review Source DM Dave M. CEO Computer Software Used the software for: 2+ years ### "Keeps Honest People Honest" February 22, 2019 5.0 In today's world, remote work is a given. We use this software to handle those challenges. We tried a lot of the competitors and for many reasons hivedesk won. Plus, team loves their support. Fast and attentive. Pros We love hivedesk. It allows us to track peoples use and find areas of weakness. Their price level is perfect for us and we love their reporting. Cons The one report I want they don't have. We have a request in, but we have not gotten it. Outside of that, very impressed with solution! Review Source VR Verified Reviewer CEO / Founder Information Technology and Services Used the software for: 1-2 years ### "Hivedesk" February 4, 2019 3.0 Pros It is easy to use and it has functionality that we need. Customer support is great. Cons Inability for the admin to move hours from project to another. It is difficult to zoom in and out the snapshots. When a user runs a report to verify his time, it is not possible to sort by time. WE had a lot of problems with the client app. Review Source PW Patrick W. Director of Client Success Information Technology and Services Used the software for: 1-2 years ### "A contender in the crowded space of employee work management" November 10, 2020 3.0 One of the first employee tracking software I ever used and I compare all the latest programs to HiveDesk. It is a definite contender in this space. Pros Easy to use as the most important thing for time tracking is making sure that the program keeps track at a click of a button. Cons Lots of resistance from co-workers when this time of software is introduced and the whole taking pictures of your screen doesn't really show much if your co-workers aren't programmers and spend all day looking at a CRM. Review Source AL Andrew L. Senior Management Financial Services Used the software for: 1-2 years ### "Excellent Program" February 8, 2019 5.0 I often work remotely and the program allows me to easily check my employees hours for the week and address any concerns. If employees active time is low I can determine why by the screenshot feature and address with the employees any concern I have about their work product. Pros This software is fantastic for tracking hours. It also does a great job of determining how active employees are with their work with the active time feature. It has other features that allows you to check in on your employees (in house or remote), if needed. Cons No negative feedback. The program provides everything promised and more and is easy to navigate! Review Source RD Raul D. Principal Information Technology and Services Used the software for: 2+ years ### "HiveDesk Review" March 5, 2019 4.0 Good. Pros Able to track remote resources, view screenshots and create timesheets in one place. Cons Had situations where sessions or session comments are not being logged. Although we receive support for this issue the resource still have the same issue occasionally. We wish logged hours would be against tasks as opposed as against projects. We wish there would be reports using tasks as opposed as projects. Review Source BS Bryan S. Owner Marketing and Advertising Used the software for: 6-12 months ### "Useful aplication" February 2, 2019 5.0 It works it is not my favorite but i have tried quite a few other products and hive desk works for me it is better than some of its competitors for sure Pros I actually use it alot staff and i use it everyday and it gets the job done Cons It is resource heavy my computer seems to be slower when it is running. Also the website is so annoying it logs you out like every 5 minutes of inactivity so everytime i work on it generating reports i have to log back in between format my report in excel then generating another report on hivedesk Review Source RL Ryan L. President Design Used the software for: 2+ years ### "Reliable, accurate and effective solution for remote employees" January 25, 2019 5.0 It's an effective and reliable solution for remote workers. I have not had to worry about anything since setting it up. Pros Accuracy Ease of use Flexible with Useful Options Pricing Cons I would say that it would be useful to have the full list of screenshots for a session open in lightbox right from the project page, rather than clicking into the session first. Review Source KN Keileigh N. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Hive Desk" February 22, 2019 4.0 Pros Affordability and user friendly. A great option for thr cost Cons Support takes a while to respond if needed Review Source AS Ashlee S. pharmacy operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hivedesk Review" November 10, 2023 4.0 Pros Ease of monitoring employee productivity. Cons I have not found any Cons to Hivedesk thus far. Review Source JT Jessica T. Ontario Business Manager Consumer Services Used the software for: 1-2 years ### "Makes Tracking Remote Hours Easy" March 8, 2019 5.0 This had made scaling easy because my talent pool isn't limited to where our office is for work that can realistically be done from anywhere. Pros This keeps remote workers accountable, where the other option is I trust that they actually did the work. It also makes payroll easy when I can just pull up a report. Cons I'm not 100% sure how relevant the "Activity" feature is because I use the service for calling agents. I'd like to be able to pull up a video of exactly what they were doing so I can assess the speed of their work. Review Source SM Samantha M. General Manager Consumer Services Used the software for: 2+ years ### "Great tracking platform" November 15, 2023 5.0 Pros Being able to track the time and activity of employees. This is a very useful productivity tracker. Cons I don't have any serious issues with HiveDesk. Review Source KL Karina L. Director E-Learning Used the software for: 6-12 months ### "Excelent experience" January 25, 2019 5.0 It helped me a lot in my small business because it helped me see when they were working and the screenshots of their computer helped me a lot to show my supervisor what they have been working on etc. Pros It is very easy to use, I don't have to explain much to my workers about how to use it and when I add tasks my works get a notification right away. Cons I wish I could get a notification whenever they are connect or check in or when they check out. Maybe a chat online between workers would be good Review Source MM Mike M. Owner/Consultant Marketing and Advertising Used the software for: 6-12 months ### "Consulting Management Use" February 23, 2019 5.0 Pros Easy to use. I can use it to bring in client feedback so the team can use it. I like that I can put the project links into our dashboard on Google Sheets Cons Their is no overall dashboard that makes it easy to see at a glance the health of projects. There is no tracking of progress on tasks. Ideally would want it to be a hybrid of project management with the task details that Basecamp already has. Review Source SS Steven S. Office Manager Legal Services Used the software for: 1-2 years ### "Great Software!" January 25, 2019 5.0 Pros The ease of signing up and implementing the software. Cons Having to set up "groups" to put people in - it would be easier if you could just add staff members to the software without having to set up an entire group. Review Source Jim L. Founder & Consulting Director Marketing and Advertising Used the software for: 1-2 years ### "null" December 9, 2015 2.0 Review Source BB Brook B. Owner Executive Office Used the software for: 6-12 months ### "Great tool for outsourced staff!" December 8, 2016 5.0 Hivedesk is an amazing tool for business owners that are using outsourced staff. It gives you the ability to see the screen shots of what your staff is doing as they are logged in, report hours, keep them accountable, organize your time by projects and print off payroll reports. For the hands on business owner that pays by the hour this tool is a lifesaver. Pros The reporting capabilities. Cons No real integration with other systems. Review Source VR Verified Reviewer Co-founder & Head of Digital Marketing Services Computer Software Used the software for: 6-12 months ### "Easy to use and Value for money team management software" April 6, 2016 5.0 We use HiveDesk for task management and time tracking of our remote workers. So far, we are very happy with it. It is updated regularly and their support is good. Review Source MW Michael W. Owner Retail Used the software for: 1-2 years ### "Not bad" February 5, 2019 3.0 Overall is good Pros Ability to track time and screenshots . Employee can login right from screen Cons Some things are hard to set such as the time zone the employee is in for tracking time Review Source JC JODIE C. Owner Telecommunications Used the software for: 6-12 months ### "Hivedesk is not for me" July 28, 2020 3.0 I used it for awhile but just could not get the analytics I required and the customer service was not very helpful either. There is no way to go back and get the information when you cancel so if you didn't download or print everything it is lost. Pros I like that it is easy to use for the agents Cons It cost 25.00 a month with very few features and I can pay less for other systems and get way more Review Source AD Annette D. Founder Online Media Used the software for: 6-12 months ### "Finally found something I like" January 25, 2019 4.0 My subcontractors love it, I love it It’s a win/win for all of us. Pros It is very intuitive and easy to navigate Cons I would appreciate a 1099 feature so that all I have to do is hit a button and it would calculate the form and have it filled out with my subcontractor’s information and total paid for the year. Review Source SM Shelby M. VP Insurance Used the software for: 1-2 years ### "Functioning Review " January 30, 2019 5.0 Very well, great customer service. Pros Screenshots are a great feature. Also, the timekeeping is very beneficial as well. Cons We have used it in the past with all of our staff across the board and it was wonderful. My only complaint would be that we could not fit our whole team in a project it required me to create multiple projects. 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