# TeamDynamix Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TeamDynamix Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/121317/TeamDynamix --- # TeamDynamix Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TeamDynamix ## What is TeamDynamix? TeamDynamix offers a no-code ITSM/ESM platform with enterprise integration, automation, and AI. Reduce time spent on manual tasks, expedite resolution, and integration with enterprise platforms. Looking for a top ITSM platform that will not drain IT resources and budgets? TeamDynamix is the trusted choice for organizations that want more than just a ticketing system. With a no-code platform, powerful integration and automation, fully integrated Project Portfolio Management, and advanced use of AI with automation, TeamDynamix helps IT teams reduce complexity, improve service delivery, and drive efficiency. Why choose TeamDynamix? - Fast time to value on a no-code platform - Easy to expand to HR, Facilities & others - Offers enterprise integration & automation - Conversational AI Is TeamDynamix easy to administer? Yes. Organizations looking for a flexible, easy-to-administer alternative to large cumbersome systems often turn to TeamDynamix for its cost-effective, scalable platform ## What is TeamDynamix used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 150 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 1% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TeamDynamix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teamdynamix.com&name=TeamDynamix) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TeamDynamix 4.4 (150) VS. [4.7 (284)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (150) Ease Of Use 4.7 (284) Value For Money 4.3 (103) Value For Money 4.6 (269) Customer Service 4.5 (111) Customer Service 4.7 (274) ## TeamDynamix alternatives [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (137)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/121317/TeamDynamix/alternatives/) ## Who uses TeamDynamix? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.4 (74) 87.84% of 74 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Task Management 4.0 (53) 60.38% of 53 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Project Planning/Scheduling 3.9 (41) 60.98% of 41 reviewers that rated this feature as important or highly important Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Email Management 4.1 (38) 50.00% of 38 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Alerts/Escalation 3.9 (36) 66.67% of 36 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Incident Management 4.4 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents TeamDynamix 94 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Identify and track items using barcode tags or RFID (radio-frequency identification) tags Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Forecast of the expenses necessary for project completion Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Ability to handle large datasets Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Integrate with existing ERP systems Process of extracting, transforming, and loading data Public or private sharing of digital files such as documents, audio/video, images, and more Supports project management for IT professionals & teams Automate repetitive tasks such as filling out information or creating certain types of forms Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Managing service requests, incidents, IT issues & support with a ticketing system Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Manage and track all disruptions and incidents Identify which applications need to exchange data and enable these data connections Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Visualization tool to organize and optimize tasks and track their status at every stage of workflow Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify the physical location of an individual, asset, device, etc. Templated responses for responding quickly to recurring support requests Monitor task progress and planned accomplishments to better manage project status Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Drag and drop/visual interfaces that allow non-tech users to build without writing code Level of completion within a task Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Visually identify, define, and map all details and relationships surrounding business process models and elements Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Monitor the progress of projects from start to finish Engage in direct, instant messaging with customers, users, etc. Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Process of planning, scheduling and executing the optimal and effective use of human capital across projects Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (150) 4.1 Based on 150 reviews ## Pricing Value for money 4.3 (103) Basic $0.00 Value for money 4.3 (103) 4.3 Based on 103 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (111) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (111) 4.5 Based on 111 reviews ## User reviews Overall rating 4.4 Based on 150 reviews Filter by rating 5(71) 4(63) 3(14) 2(2) 1(0) Mentioned topic Sorted by most recent Paula R. IT Service Desk and Operations Manager Retail ### "TDX Thoughts from a New TDX Admin" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 9, 2024 Pros Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it. Cons There are a lot of things I don't like. It seems like it does not have key functionality that technicians need to manage their tickets and workloads, like calendaring (ability to schedule a meeting or time on a ticket) and it shows on your TDX Calendar, nor does it sync with your Outlook calendar. All tickets come into the "Service Desk" and you need to use an automation rule to get it to the right IT team, instead of having something like a "service board" to automatically direct tickets submitted with that request form to. The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. For example, I can see "locations" in the admin tool, but can't edit them there; I actually have to go to the Asset Management (or CI/Asset) module and go to locations in TDNext in order to edit "locations". Switched from [Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) I am unsure why the organization switched from Ivanti to TDX as that event occurred before I started with the company. Reasons for choosing TeamDynamix Unknown why TDX was chosen over other products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Maverick F. IT Help Desk Specialist Health, Wellness and Fitness ### "TD - Easy and Simple to Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 9, 2024 Pros It's simple and easy to use, and I was able to get good at using it and become efficient in my operations mostly just by experimenting with it Cons I wish a few features were more fleshed out. It seems you can search for assets by past owner or status, but not past name. You also cannot enter inactive users to search by past owner. Being able to do both of these things would greatly help in managing out assets on TD. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Stephanie H. Systems Application Manager Education Management ### "TeamDynamix helps with all aspects of IT work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2024 Pros Ease of use, scope of tools, range of options, ease of customization. Cons Can be complicated to start. Need to have a good base for your processes before you start implementing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jeremy M. LMS System Admin - Service Desk Manager Higher Education ### "TeamDynamix For The Win" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2024 Pros The ease of setup and end user interface. The training and support are excellent. Cons The inability to assign tickets directly to individual positions out of the box. Switched from [iSite](https://www.capterra.com/p/231524/iSite-Enterprise/) The decision was made before I started...but I am told because TDX offers more of the capabilities that we are looking for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TV Theresa V. Project Manager and Sr. Business Analyst Higher Education ### "Powerful and easy to navigate and use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2024 Extremely positive. I love their virtual online conference - Converge. In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. Agenda items are always relevant. Pros Implementation was relatively smooth. TDX team great to work with and very knowledgeable, and readily available to provide recommendations. System is straightforward with minimal end user training. Cons Although having several options, sometimes too many paths can overwhelm and confuse users. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Project Manager Higher Education ### "PMIS that PMI would value" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2024 The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner. Pros Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc. Cons It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Cost is most likely the reason our university chose TDX Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User System Admin Higher Education ### "TeamDynamix is top of the line ITSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 Overall, I am absolutely happy with TeamDynamix! It has made our paper/physical processes so much easier by transitioning them into a digital TDX process. The workflows really help drive these digital processes and it keeps all stakeholders in the loop and keeps the processing moving forward on a timely pace. Pros Being able to customize services to meet our organizational and process needs. Also, the ability to create services not just for IT but for all departments and divisions of our university. TDX makes it easy to turn paper/physical processes into something digital and more automated. Cons I feel like every time I start a new project in TDX, I am able to get 99% of the way to the goal without issues. There is always a 1% limitation where I have to get creative and bend TDX to get what I need done. It always requires a bit of extra work but it's doable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jonathan B. Process Automation Developer Consumer Goods ### "TeamDynamix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 6, 2024 Pros they are very easy company to work with. Cons sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HV Heather V. Salesforce Admin Higher Education ### "TDX group admin for Ticketing and PPM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 24, 2024 Pros Easy to learn and use. Very customizable. Cons The reporting capabilities aren't great. Switched from [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) Central IT was moving to this product and we could save tens of thousands of dollars by using TDX rather than paying for our own system at the college. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Andrea T. Director of Client Services Higher Education ### "Excellent product for your Higher Education Help Desk or Enterprise Service Mgmt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2024 Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX. Pros I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed. Cons I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users. Reasons for choosing TeamDynamix The features and the price points were perfect for us. We were also impressed with the services for our implementation. It did not require a full FTE to run the product for us. TDX focuses on higher education, so it is a tool built with higher education in mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Popular comparisons [ACMP Suite vs TeamDynamix](https://www.capterra.com/compare/121317-175522/TeamDynamix-vs-ACMP-Inventory)[Wasp Asset vs TeamDynamix](https://www.capterra.com/compare/80853-121317/AssetCloud-vs-TeamDynamix)[Freshservice vs TeamDynamix](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice)[Atera vs TeamDynamix](https://www.capterra.com/compare/121317-144309/TeamDynamix-vs-Atera)[IT Glue vs TeamDynamix](https://www.capterra.com/compare/121317-170401/TeamDynamix-vs-ITGlue)[ManageEngine ServiceDesk Plus vs TeamDynamix](https://www.capterra.com/compare/121317-179501/TeamDynamix-vs-ManageEngine-Service-Desk-Plus)[SysAid vs TeamDynamix](https://www.capterra.com/compare/107225-121317/SysAid-vs-TeamDynamix)[ServiceNow vs TeamDynamix](https://www.capterra.com/compare/121317-254088/TeamDynamix-vs-ServiceNow) [N-central vs TeamDynamix](https://www.capterra.com/compare/13803-121317/N-central-vs-TeamDynamix)[NinjaOne vs TeamDynamix](https://www.capterra.com/compare/121317-184229/TeamDynamix-vs-NinjaOne)[EZO vs TeamDynamix](https://www.capterra.com/compare/121317-124047/TeamDynamix-vs-EZOfficeInventory)[Sortly vs TeamDynamix](https://www.capterra.com/compare/121317-169199/TeamDynamix-vs-Sortly-Pro)[Reftab vs TeamDynamix](https://www.capterra.com/compare/121317-136727/TeamDynamix-vs-Reftab)[BOSSDesk vs TeamDynamix](https://www.capterra.com/compare/121317-144825/TeamDynamix-vs-BOSS-Solutions)[Action1 vs TeamDynamix](https://www.capterra.com/compare/121317-180609/TeamDynamix-vs-Action1-RMM)[JIRA Service Management vs TeamDynamix](https://www.capterra.com/compare/121317-227102/TeamDynamix-vs-JIRA-Service-Management)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)