# TeamDynamix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TeamDynamix the right ITSM solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121317/TeamDynamix/reviews --- TeamDynamix 4.4 (150) [View alternatives](https://www.capterra.com/p/121317/TeamDynamix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TeamDynamix Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews TV Theresa V Project Manager and Sr. Business AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. “ May 8, 2024 JB Jonathan B Process Automation DeveloperConsumer Goods, 201 - 500 employeesUsed the software for: 1-2 years. “sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service.“ May 6, 2024 AS Amy S Sr. Business AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level.“ May 22, 2023 DJ Darrin J Sr. IT Support TechnicianMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system.“ January 8, 2024 LB Lori B Programmer AnalystHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can easily be moved between them“ May 22, 2023 SM Simon M Senior Service AnalystGovernment Administration, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out.“ May 22, 2023 AT Andrea T Director of Client ServicesHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical.“ April 5, 2024 Paula R IT Service Desk and Operations ManagerRetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. “ May 9, 2024 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard M. Director of Client Services & Operations, ITS Higher Education Used the software for: 2+ years ### "Great tool with great people behind it." June 13, 2022 5.0 The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money. Pros Ease of use. Powerful reporting. Team behind it. Cons Mobile experience is not as feature rich as the desktop version and is not as easy to use. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix Ease of use and price. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) OTRS was missing a lot of functionality we needed to mature our team and processes. Review Source AT Andrea T. Director of Client Services Higher Education Used the software for: 1-2 years ### "Excellent product for your Higher Education Help Desk or Enterprise Service Mgmt" April 5, 2024 5.0 Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX. Pros I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed. Cons I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users. Reason for choosing TeamDynamix The features and the price points were perfect for us. We were also impressed with the services for our implementation. It did not require a full FTE to run the product for us. TDX focuses on higher education, so it is a tool built with higher education in mind. Review Source Paula R. IT Service Desk and Operations Manager Retail Used the software for: Less than 6 months ### "TDX Thoughts from a New TDX Admin" May 9, 2024 3.0 Pros Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it. Cons There are a lot of things I don't like. It seems like it does not have key functionality that technicians need to manage their tickets and workloads, like calendaring (ability to schedule a meeting or time on a ticket) and it shows on your TDX Calendar, nor does it sync with your Outlook calendar. All tickets come into the "Service Desk" and you need to use an automation rule to get it to the right IT team, instead of having something like a "service board" to automatically direct tickets submitted with that request form to. The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. For example, I can see "locations" in the admin tool, but can't edit them there; I actually have to go to the Asset Management (or CI/Asset) module and go to locations in TDNext in order to edit "locations". Reason for choosing TeamDynamix Unknown why TDX was chosen over other products. Switched from [Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) I am unsure why the organization switched from Ivanti to TDX as that event occurred before I started with the company. Review Source PD Paul D. Lead Apple Technician Higher Education Used the software for: 1-2 years ### "Good overall" June 14, 2022 4.0 It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments. Pros The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus. Cons It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy way to split tickets as the system is currently implemented. For example, we often have users submit requests to have say five PCs set up but our workflow requires we have one ticket per device for proper tracking. This becomes a greater issue when users need equipment repaired. It may be a bit of a limitation of how we are implementing things but simply copying the work order requires we adjust multiple pieces of content or triggers a workflow for which users need re-approve tickets since there are charges for some services and not others. The ability to clone tickets with the approval status still in place would be a great option for situations where the requestor has already approved the charges for the work on the main ticket. I would also really like to see an option to require data fields at specific steps in the ticket workflow. Currently, this seems very limited. For instance we can require someone to enter their phone number and location but we can't require the technician fill out the solution or resolution method for the ticket when they are resolving/closing tickets. Switched from [EV Service Manager](https://www.capterra.com/p/124331/EasyVista/) Their product was too inflexible to meet our needs and we frequently needed to engage the company for lengthy feature requests instead of being able to implement a better workflow with the included feature set and within the product's stock functionality. Review Source GC Gregory C. Information Technology Consultant Higher Education Used the software for: 2+ years ### "Our Experience With TeamDynamix" June 13, 2022 4.0 We rely heavily on the incident management. It has been a very stable platform and functions well for ticketing. Pros The user interface is relatively simple and easy to navigate. It has become more useful with the recent features that have been implemented. Cons Our implementation was back on version 9. The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. Now we have a tremendous amount of "bloat" that needs to be cleaned up. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix Price, but now we are re-considering due to certain features and reporting shortfalls. Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) Needed more features and better UI. Review Source CD Christine D. Project manager/business analyst Higher Education Used the software for: 2+ years ### "Team dynamix is a great product" February 27, 2021 5.0 The tdx folks are great to work with. They respond to tickets I submit typically within an hour of submitting them. Always kind and professional Pros Tdx is flexible and easy to configure. I can almost always provide the functionality my clients and technicians need. Cons It is hard sometimes to find where certain setups are done especially things you don’t do often. Also, it needs the ability to better integrate project tasks and tickets Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing TeamDynamix Cost and we really liked the agile implementation and the full features Switched from [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[Jira](https://www.capterra.com/p/19319/JIRA/) We wanted a more features like project management knowledge base all in 1 tool Review Source AS Amy S. Sr. Business Analyst Higher Education Used the software for: 2+ years ### "TeamDynamix is the best ITSM solution I have used" May 22, 2023 4.0 TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements. Pros ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes). Cons The PPM module still has some growth to be match a lot of the amazing features on the ITSM module. Alternatives considered [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) Reason for choosing TeamDynamix Ease of use, PPM module, and ability for admins to make changes without vendor support was key. Review Source CM Clayton M. Asst. Dir. Learning Technologies Education Management Used the software for: 2+ years ### "TD from an ed-tech perspective" June 10, 2022 4.0 Adopting TD has allowed us to mature as an organization. Pros Keeping all communications in a single place on a request is a must. Having a self service portal and knowledge base has helped campus tremendously. I appreciate that it was designed to be flexable and understand the unique needs of higher education. Cons It does not function very well on mobile. If you do not set up custom reports, it is easy to "loose" requests as they change states. It would be nice if there were a way to force ticket tasks. i.e. ticket could not be sent to another person or closed until a task was completed first. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) The implementation of footprints was a only set up as a break fix solution. There was no self service or knowlegebase. Review Source VR Verified Reviewer Project Manager Higher Education Used the software for: 6-12 months ### "PMIS that PMI would value" May 8, 2024 4.0 The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner. Pros Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc. Cons It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Cost is most likely the reason our university chose TDX Review Source AB Allen B. Director of Information Systems Hospital & Health Care Used the software for: 2+ years ### "Streamlined Service Desk" August 17, 2023 5.0 It has been a great tool that we have expanded several times to better serve the organization. Pros The ease for users to create tickets has been a big productivity increase for the organization. Cons The inability for a user to change the status of a ticket makes that process more difficult. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix Price and ease of use. Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) Needed a more current solution that leveraged technology better. Review Source TS Tyler S. Assistant Director, Enterprise Applications Higher Education Used the software for: 2+ years ### "Decent Application for Incident Management, lacking for projects" June 15, 2022 4.0 TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal. Pros I like the SLA customizability of the application. You can have different SLA's for difference services within the app. Cons The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely. Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) Footprints was just a pain to use from all levels Review Source VR Verified Reviewer SVP, IT Supermarkets Used the software for: Less than 6 months ### "Purchasing TeamDynamix" June 20, 2022 5.0 Everyone we have met is very professional and responsive. The sales team is flexible and listened intently to our issues. The implementation planning and execution was excellent. On time, on budget, and our users are very satisfied with the PPM solution. Pros Integrated ITSM/Help Desk and Project/Portfolio Management solution. An integration tool add-on that simplifies the integration to other systems such as HR management, active directory, etc. Cons Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software . Alternatives considered [Celoxis](https://www.capterra.com/p/5923/Celoxis/)[Planview AdaptiveWork](https://www.capterra.com/p/75768/Clarizen/)[Prism PPM](https://www.capterra.com/p/131573/WorkOtter/)[KeyedIn](https://www.capterra.com/p/163842/KeyedIn-Projects/)[Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing TeamDynamix Functionality, ease of use, cost, and company representatives. Review Source JW Jeffrey W. Senior Project Manager Education Management Used the software for: 2+ years ### "My Review" June 15, 2022 4.0 I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us. Pros Our ability to configure and modify the product to meet our needs. Cons Project and Ticket time reporting. Lack of best practice examples in the KB. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix The ability to customize it on our own. Review Source JT Jason T. Technology Support Specialist 2 Information Technology and Services Used the software for: 2+ years ### "Asset History" May 25, 2022 5.0 Pros I really appreciate the ease of use of managing assets. There are times an asset might not work well and I've had tickets come in where I could see a history of issues and I can better consult with them and determine if an asset needs to be replaced or not vs just having another technician work on it again and perform the same troubleshooting steps. Cons Most of the issues I've run in to were a user error problem. I've run in to cases where we had a lot of duplicated assets and through some confusion I've deleted the wrong one. Often times I also have to email people outside of the ticketing system because the email from the ticket might be ignored, maybe because of the way the emails are formatted. Still looking in to this though. Review Source sH stephanie H. IT Supervisor Education Management Used the software for: 2+ years ### "TD for IT Support" June 23, 2022 4.0 Pros The ability to comment in ticket and keep both the requestor and the rest of my team in the loop is a great asset. Being able to search older or closed tickets aids in productivity, no need to "re-invent the wheel" for re-occuring problems. Cons We do not integrate TD's asset management with our native asset management system so there is a certain amount of overlap. It is unwieldy to have to use different areas to communicate. If I want to contact the ticket participants, I use "comment" If I want to contact participants AND outsiders, I need to use "update" Perhaps add an option in "comment" to add outside contacts. I don't need all the features of "update" (Such as hours, status, etc) just to throw someone onto a comment thread. Review Source TH Tommy H. System Admin Higher Education Used the software for: 2+ years ### "TeamDynamix is one of the best!" May 22, 2023 5.0 Overall experience has been fantastic! Pros The ease of use and the plethora of features available really help track and manage important issues and processes. Cons A lot of features are great but there are some that just need some slight improvement to really make it 100% Review Source TC Tanasee C. Assistant Director Education Management Used the software for: 2+ years ### "Review" May 25, 2022 5.0 Pros No code for administrators on implementation and low overhead Cons Some integrations were difficult. Wrote a program to get inventory information Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Lots of overhead Review Source VR Verified Reviewer Technical Systems Specialist & Administrator Consumer Goods Used the software for: 1-2 years ### "Great Product" May 23, 2023 5.0 Pros Great Asset Management System and Great ticketing system Cons the asset management system can be a little bit clunky to use at first Review Source AM Abdulrafae M. Computer Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Amazing TeamDynamix" June 15, 2022 5.0 Pros Having the capability to track tickets, continously update them, escalate/descalate, assign capability and user to technician interaction is what I like most about this software. Cons When you assign a ticket to yourself, you have to reassign it back to the main que, or else; if you just unassigned it, it will never be seen by others. Review Source Emilee I. Customer Success Analyst Information Technology and Services Used the software for: 2+ years ### "TDX Review" May 22, 2023 4.0 Pros Useability. Able to create shared ticketing applications for other departments to use. Cons Some software limitations, having to put lots of enhancement requests in. Review Source CO Crystal O. Desktop Support Specialist Intermediate Information Technology and Services Used the software for: 1-2 years ### "Tdx " June 14, 2022 5.0 We started using TDX at the height of the pandemic, and I think a lot of us were fearful switching at such a crucial time but the training and resources made the transition smoother than expected. Pros Hi TDX, I've used a number of ticketing systems including Salesforce, service now, spice works, and now tdx. I'm just getting started on creating an application for school of music within the UofM application. I find the trainings and kbs very helpful. I just finished up doing our import for assets. I will say that I struggled a little on the asset import because I wasn't incredibly familiar with how to make some adjustments automated within excel. That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms. Cons I think that having everything pop open in its own window is a bit of a learning curve for some, but honestly that can be overlooked. Switched from [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) ITS UMich made the decision to switch. Review Source AC Alan C. Software Engineer Higher Education Used the software for: 1-2 years ### "TeamDynamix is better than email" February 18, 2021 5.0 Switching from doing everything in email TeamDynamix has really made it easy to see where a request is at and make updates so we all know what is going on. Pros It's easy for all of the Technicians to find their tickets and update everything Cons We would really like to use PowerBi without iPaas or custom integrations. It would also be nice if the custom domain was included with every setup. It would really be nice to have a SIP client for the help desk to use the web interface and webRTC to take, and attach calls to a ticket, maybe even record those calls in the ticklet. Review Source SP Shelbie P. Office and Purchasing Coordinator Education Management Used the software for: 2+ years ### "TeamDynamix is great for Asset Management!" May 23, 2022 4.0 Pros The ease at which you can use it, the customer service, and the asset management. Cons No videos for new users, and no way to track software licenses (maybe in the future?) Review Source TR Thomas R. Vice President for IT / CIO Higher Education Used the software for: 2+ years ### "Hight Education-Oriented ITSM and PPM Platform" June 13, 2022 4.0 Pros The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations. Based on the core higher-education customer base, TD is well aligned with these needs, adjusting product features and functionality based on customer feedback. Cons The project and portfolio management side of the platform could use some improvements to maintain relevance amongst competitors. Review Source Juliana N. Sr Computer Support Specialist Higher Education Used the software for: Less than 6 months ### "TeamDynamix Enviorment " May 23, 2022 5.0 Overall, my experience has been great. Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve. They really look for customer feedback and respond to customer needs well. Pros The user-friendly client portal and knowledge bases, detailed configuration setup, and personal customization. Cons Some of the features are difficult to customize without HTML knowledge. There are also certain settings with client portal options that are difficult to set up and configure. Added knowledge bases may help with some of these difficult configurations. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.