# TeamDynamix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TeamDynamix the right ITSM solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121317/TeamDynamix/reviews --- TeamDynamix 4.4 (150) [View alternatives](https://www.capterra.com/p/121317/TeamDynamix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TeamDynamix Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews TV Theresa V Project Manager and Sr. Business AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. “ May 8, 2024 JB Jonathan B Process Automation DeveloperConsumer Goods, 201 - 500 employeesUsed the software for: 1-2 years. “sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service.“ May 6, 2024 AS Amy S Sr. Business AnalystHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level.“ May 22, 2023 DJ Darrin J Sr. IT Support TechnicianMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system.“ January 8, 2024 LB Lori B Programmer AnalystHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can easily be moved between them“ May 22, 2023 SM Simon M Senior Service AnalystGovernment Administration, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out.“ May 22, 2023 AT Andrea T Director of Client ServicesHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical.“ April 5, 2024 Paula R IT Service Desk and Operations ManagerRetail, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. “ May 9, 2024 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard M. Director of Client Services & Operations, ITS Higher Education Used the software for: 2+ years ### "Great tool with great people behind it." June 13, 2022 5.0 The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money. Pros Ease of use. Powerful reporting. Team behind it. Cons Mobile experience is not as feature rich as the desktop version and is not as easy to use. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix Ease of use and price. Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/) OTRS was missing a lot of functionality we needed to mature our team and processes. Review Source VR Verified Reviewer Project Manager Higher Education Used the software for: 6-12 months ### "PMIS that PMI would value" May 8, 2024 4.0 The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner. Pros Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc. Cons It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Cost is most likely the reason our university chose TDX Review Source Paula R. IT Service Desk and Operations Manager Retail Used the software for: Less than 6 months ### "TDX Thoughts from a New TDX Admin" May 9, 2024 3.0 Pros Honestly, not a whole lot but this was the system in place when I started in my role so I don't really have a choice but to use it. Cons There are a lot of things I don't like. It seems like it does not have key functionality that technicians need to manage their tickets and workloads, like calendaring (ability to schedule a meeting or time on a ticket) and it shows on your TDX Calendar, nor does it sync with your Outlook calendar. All tickets come into the "Service Desk" and you need to use an automation rule to get it to the right IT team, instead of having something like a "service board" to automatically direct tickets submitted with that request form to. The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't make sense. For example, I can see "locations" in the admin tool, but can't edit them there; I actually have to go to the Asset Management (or CI/Asset) module and go to locations in TDNext in order to edit "locations". Reason for choosing TeamDynamix Unknown why TDX was chosen over other products. Switched from [Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) I am unsure why the organization switched from Ivanti to TDX as that event occurred before I started with the company. Review Source HV Heather V. Salesforce Admin Higher Education Used the software for: 1-2 years ### "TDX group admin for Ticketing and PPM" April 24, 2024 4.0 Pros Easy to learn and use. Very customizable. Cons The reporting capabilities aren't great. Switched from [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) Central IT was moving to this product and we could save tens of thousands of dollars by using TDX rather than paying for our own system at the college. Review Source JM Jeremy M. LMS System Admin - Service Desk Manager Higher Education Used the software for: Less than 6 months ### "TeamDynamix For The Win" May 8, 2024 5.0 Pros The ease of setup and end user interface. The training and support are excellent. Cons The inability to assign tickets directly to individual positions out of the box. Switched from [iSite](https://www.capterra.com/p/231524/iSite-Enterprise/) The decision was made before I started...but I am told because TDX offers more of the capabilities that we are looking for. Review Source AT Andrea T. Director of Client Services Higher Education Used the software for: 1-2 years ### "Excellent product for your Higher Education Help Desk or Enterprise Service Mgmt" April 5, 2024 5.0 Our experience has been great so far. The price point for what we get has been affordable. Our renewals contain reasonable increases. We meet with the TDX team quarterly, and they provide product roadmaps and tips and tricks. We have a .25 FTE managing the product, which is GREAT compared with other ITSM tools that require a full-time staff member to program the tool. It is not needed with TDX. Pros I loved the ease of the product setup. They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once set up, reporting is easy, and the incident management process is solid and logical. The product has a fast response time, and the knowledgebase is easy to set up and configure. This product also can be configured for special business process flows if needed. Cons I cannot think of something that we truly dislike. The product might be more clear if the Knowledgebase and Services Catalog were merged. That confuses some of our users. Reason for choosing TeamDynamix The features and the price points were perfect for us. We were also impressed with the services for our implementation. It did not require a full FTE to run the product for us. TDX focuses on higher education, so it is a tool built with higher education in mind. Review Source VR Verified Reviewer SVP, IT Supermarkets Used the software for: Less than 6 months ### "Purchasing TeamDynamix" June 20, 2022 5.0 Everyone we have met is very professional and responsive. The sales team is flexible and listened intently to our issues. The implementation planning and execution was excellent. On time, on budget, and our users are very satisfied with the PPM solution. Pros Integrated ITSM/Help Desk and Project/Portfolio Management solution. An integration tool add-on that simplifies the integration to other systems such as HR management, active directory, etc. Cons Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software . Alternatives considered [Celoxis](https://www.capterra.com/p/5923/Celoxis/)[Planview AdaptiveWork](https://www.capterra.com/p/75768/Clarizen/)[Prism PPM](https://www.capterra.com/p/131573/WorkOtter/)[KeyedIn](https://www.capterra.com/p/163842/KeyedIn-Projects/)[Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing TeamDynamix Functionality, ease of use, cost, and company representatives. Review Source VR Verified Reviewer System Admin Higher Education Used the software for: 2+ years ### "TeamDynamix is top of the line ITSM" May 7, 2024 5.0 Overall, I am absolutely happy with TeamDynamix! It has made our paper/physical processes so much easier by transitioning them into a digital TDX process. The workflows really help drive these digital processes and it keeps all stakeholders in the loop and keeps the processing moving forward on a timely pace. Pros Being able to customize services to meet our organizational and process needs. Also, the ability to create services not just for IT but for all departments and divisions of our university. TDX makes it easy to turn paper/physical processes into something digital and more automated. Cons I feel like every time I start a new project in TDX, I am able to get 99% of the way to the goal without issues. There is always a 1% limitation where I have to get creative and bend TDX to get what I need done. It always requires a bit of extra work but it's doable. Review Source TV Theresa V. Project Manager and Sr. Business Analyst Higher Education Used the software for: 6-12 months ### "Powerful and easy to navigate and use" May 8, 2024 5.0 Extremely positive. I love their virtual online conference - Converge. In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. Agenda items are always relevant. Pros Implementation was relatively smooth. TDX team great to work with and very knowledgeable, and readily available to provide recommendations. System is straightforward with minimal end user training. Cons Although having several options, sometimes too many paths can overwhelm and confuse users. Review Source SH Stephanie H. Systems Application Manager Education Management Used the software for: 2+ years ### "TeamDynamix helps with all aspects of IT work" May 9, 2024 5.0 Pros Ease of use, scope of tools, range of options, ease of customization. Cons Can be complicated to start. Need to have a good base for your processes before you start implementing. Review Source MF Maverick F. IT Help Desk Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "TD - Easy and Simple to Use" May 9, 2024 4.0 Pros It's simple and easy to use, and I was able to get good at using it and become efficient in my operations mostly just by experimenting with it Cons I wish a few features were more fleshed out. It seems you can search for assets by past owner or status, but not past name. You also cannot enter inactive users to search by past owner. Being able to do both of these things would greatly help in managing out assets on TD. Review Source MW Mark W. Director Unified Support Higher Education Used the software for: 2+ years ### "TD is a great tool - highly customizable and easy to integrate" May 23, 2022 5.0 TD is easy to learn and easy to build processes with. It helped me drive maturity across our organization and implement processes that make it easier to operate our support organization. Pros I love the ability to integrate TD with the tools I need to manage our resources, and the reporting gives me everything I need to make sure our operations are running efficiently. Cons Our custom attributes make it easy to tie data to tickets and assets, but with lots of people customizing the tool for their needs, it can become very complex and convoluted. It takes a good amount of effort to keep it clean. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix It was more cost effective. Review Source VR Verified Reviewer Application Support Analyst II Higher Education Used the software for: 6-12 months ### "New user, but so far, so good" June 16, 2022 4.0 I used our previous issue tracking system for 9 years, so I was deeply familiar with how it worked, and switching to a new product is difficult/frustrating. The best improvement, though, is the reporting/analytics. The reports are much more informative and expansive than our previous solution. Also, this product seems to be more customizable, or at least it's easier to customize, and on the fly. It took forever to make changes to forms and fields in our previous solution because they had to take the app down in order to publish. With TDX, they can publish whenever is convenient, without any downtime. Pros I like the automatic routing and easy escalation of tickets based on workflows, as well as the granularity of control that agents have when choosing who to notify with each update. The knowledge base is great; it's easy to attach articles to tickets. Transparency of activity to the customer is great. Cons I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email. It makes earlier updates move up the feed so they appear above later updates, so you have to pay close attention to the date/time stamps in order to understand what's currently happening in the ticket. I also don't like how the update fields don't have a rich text editor. It's really clunky to have to include full URLs in comments to clients and not being able to compose instructions with ordered lists is a real problem for us--it's like one of the cardinal rules of providing clear, concise directions for customer support. Review Source VR Verified Reviewer Active Director Administrator Used the software for: 1-2 years ### "A fast cloud-based central service support portal that is configurable and flexibly-designed." February 7, 2018 4.0 Pros \- Despite being cloud-based, it has a very responsive web-based user interface, no complaints at all about responsiveness and speed of rendering pages - A clean and simple UI design, a very important factor when considering the varied user types who will consume this service. I work on a University campus, and intuitive and clear interfaces are absolutely necessary - Flexible support workflows. When considering how to utilize TeamDynamix, consider all the processes your business or organization perform in its various ways, and consider how you can increase efficiency of our organization by creating workflows for delegating permissions, signing authorization forms, submitting helpdesk tickets. I am very impressed with how flexible, and how the team that developed this software thought about how to bring about these changes within an organization adopting this software. As you design a process workflow, you can modify, diagram, and convey information to the end-users in a meaningful and elegant way, based on the tools they provide. The options and customization for workflows are not infinite, there are limitations, but the vendor does a great job training and empowering deployment teams in sharing their vision. - Ticket creation and ticket management: I love how easy it is to assign tickets, modify requestors, update ticket notes, and delegate/outsource specific tasks, and assign various statuses for tasks where customers and support personnel may view it. Cons \- This is not a light-weight solution for ticketing and support, I would strongly encourage anyone considering this solution to assign full-time resources for ongoing development of process workflows, depending on how much your organization utilizes workflows for creating tickets and automating repetitive tasks. - Remember, it is cloud-based, and the vendor has provided excellent support for their product. it's also very speedy, but its possible in the future that performance may vary, who is to know. So you a trade-off could be in the future a hit to performance, possibly, and a lack of control, having the data not stored locally. If those ramifications are understood, There are few downsides, presently. Review Source SB Sarah B. Campus Solutions DBA Higher Education Used the software for: 6-12 months ### "Use this product, you won't regret it. " May 24, 2023 5.0 We have used 4 other ITSM tools and this one is by far the best one we have used and implemented. They are great to work with. Pros This product has many features that are functional and easy to use. It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets. Cons If there are features missing, the company listens and gets them added. Reason for choosing TeamDynamix TeamDynamix has the features that we wanted with a good interface. Review Source BB Barbara B. Senior Project Manager Higher Education Used the software for: Less than 6 months ### "TeamDynamix - an Exceptional Solution for Higher Education I.T. Support" June 23, 2022 4.0 The software is truly fitting our needs and is completely fulfilling our expectations at this point. I do love TeamDynamix! Pros Ease of use and overall features of the software. It completely fits our needs. I like the fact that it integrates all the features we were looking for into one package. Cons It was more difficult to implement than I had hoped. However, this is likely because we had a short timeline and had so much to do in such a short time period, and not a true fault of the software. Reason for choosing TeamDynamix TeamDynamix was selected because it seemed to offer the best features for the price over all other competitors. This is proving to be true so far! Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) Cost and the software was not user friendly. Review Source BG Barb G. Change/Release Management Specialist Education Management Used the software for: 6-12 months ### "TeamDynamix is all it's cracked up to be!" May 24, 2022 4.0 VERY professional people to work with! I like how our implementation guy, \[SENSITIVE CONTENT\] helped us and guided us to set up to where we are now. Very intelligent and professional. Pros What I like most is how easy it is to use, and how it's locked down---meaning you can't over configure it to death\\. Cons I don't like that you cannot add an attachment inside of a ticket. To me, that was almost a no brainer-MUST have. I also dontl like that what is referred to as configuration management is really only asset management. Switched from [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) Cherwell just wasn't meeting our needs Review Source AK Ali K. Senior Service Desk Manager Education Management Used the software for: 2+ years ### "It is one of the best" June 22, 2022 5.0 meeting SLAs, accurate follow up on tickets Pros TDX is easy to use, easy to manage tickets, tasks and follow ups, plus availability Cons some limitations with report graphs, complex reports, ticket age calculations Reason for choosing TeamDynamix budget, offer, presented functionalities Review Source GD Gabriel D. B to B Strategy Consulting Information Services Used the software for: 1-2 years ### "Ultimate solution to ITSM, PPM and iPaaS needs. Relatable features." January 3, 2024 4.0 TeamDynamix means business. It is exclusively the best. Pros The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly. Cons Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great. Review Source TC Tanasee C. Assistant Director Education Management Used the software for: 2+ years ### "Review" May 25, 2022 5.0 Pros No code for administrators on implementation and low overhead Cons Some integrations were difficult. Wrote a program to get inventory information Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Lots of overhead Review Source VR Verified Reviewer Technical Systems Specialist & Administrator Consumer Goods Used the software for: 1-2 years ### "Great Product" May 23, 2023 5.0 Pros Great Asset Management System and Great ticketing system Cons the asset management system can be a little bit clunky to use at first Review Source AM Abdulrafae M. Computer Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Amazing TeamDynamix" June 15, 2022 5.0 Pros Having the capability to track tickets, continously update them, escalate/descalate, assign capability and user to technician interaction is what I like most about this software. Cons When you assign a ticket to yourself, you have to reassign it back to the main que, or else; if you just unassigned it, it will never be seen by others. Review Source CO Crystal O. Desktop Support Specialist Intermediate Information Technology and Services Used the software for: 1-2 years ### "Tdx " June 14, 2022 5.0 We started using TDX at the height of the pandemic, and I think a lot of us were fearful switching at such a crucial time but the training and resources made the transition smoother than expected. Pros Hi TDX, I've used a number of ticketing systems including Salesforce, service now, spice works, and now tdx. I'm just getting started on creating an application for school of music within the UofM application. I find the trainings and kbs very helpful. I just finished up doing our import for assets. I will say that I struggled a little on the asset import because I wasn't incredibly familiar with how to make some adjustments automated within excel. That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms. Cons I think that having everything pop open in its own window is a bit of a learning curve for some, but honestly that can be overlooked. Switched from [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) ITS UMich made the decision to switch. Review Source JM Josephine M. Programmer Anaylist Government Administration Used the software for: 2+ years ### "Team Dynamix works well" May 22, 2023 5.0 It was a little confusing in the beginning but they have helped us a great deal. Pros The job gets done and they help. I fine them to be very helpful with all of their tools Cons It was a little confusing in the beginning but they have helped us a great deal. Review Source SP Shelbie P. Office and Purchasing Coordinator Education Management Used the software for: 2+ years ### "TeamDynamix is great for Asset Management!" May 23, 2022 4.0 Pros The ease at which you can use it, the customer service, and the asset management. Cons No videos for new users, and no way to track software licenses (maybe in the future?) Review Source Similar Products Featured