# Page 2 | TeamDynamix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TeamDynamix the right ITSM solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121317/TeamDynamix/reviews --- TeamDynamix 4.4 (150) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 2 - Reviews of TeamDynamix ## Showing most helpful reviews Showing 26-50 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer System Admin Higher Education Used the software for: 2+ years ### "TeamDynamix is top of the line ITSM" May 7, 2024 5.0 Overall, I am absolutely happy with TeamDynamix! It has made our paper/physical processes so much easier by transitioning them into a digital TDX process. The workflows really help drive these digital processes and it keeps all stakeholders in the loop and keeps the processing moving forward on a timely pace. Pros Being able to customize services to meet our organizational and process needs. Also, the ability to create services not just for IT but for all departments and divisions of our university. TDX makes it easy to turn paper/physical processes into something digital and more automated. Cons I feel like every time I start a new project in TDX, I am able to get 99% of the way to the goal without issues. There is always a 1% limitation where I have to get creative and bend TDX to get what I need done. It always requires a bit of extra work but it's doable. Review Source VR Verified Reviewer Active Director Administrator Used the software for: 1-2 years ### "A fast cloud-based central service support portal that is configurable and flexibly-designed." February 7, 2018 4.0 Pros \- Despite being cloud-based, it has a very responsive web-based user interface, no complaints at all about responsiveness and speed of rendering pages - A clean and simple UI design, a very important factor when considering the varied user types who will consume this service. I work on a University campus, and intuitive and clear interfaces are absolutely necessary - Flexible support workflows. When considering how to utilize TeamDynamix, consider all the processes your business or organization perform in its various ways, and consider how you can increase efficiency of our organization by creating workflows for delegating permissions, signing authorization forms, submitting helpdesk tickets. I am very impressed with how flexible, and how the team that developed this software thought about how to bring about these changes within an organization adopting this software. As you design a process workflow, you can modify, diagram, and convey information to the end-users in a meaningful and elegant way, based on the tools they provide. The options and customization for workflows are not infinite, there are limitations, but the vendor does a great job training and empowering deployment teams in sharing their vision. - Ticket creation and ticket management: I love how easy it is to assign tickets, modify requestors, update ticket notes, and delegate/outsource specific tasks, and assign various statuses for tasks where customers and support personnel may view it. Cons \- This is not a light-weight solution for ticketing and support, I would strongly encourage anyone considering this solution to assign full-time resources for ongoing development of process workflows, depending on how much your organization utilizes workflows for creating tickets and automating repetitive tasks. - Remember, it is cloud-based, and the vendor has provided excellent support for their product. it's also very speedy, but its possible in the future that performance may vary, who is to know. So you a trade-off could be in the future a hit to performance, possibly, and a lack of control, having the data not stored locally. If those ramifications are understood, There are few downsides, presently. Review Source MW Mark W. Director Unified Support Higher Education Used the software for: 2+ years ### "TD is a great tool - highly customizable and easy to integrate" May 23, 2022 5.0 TD is easy to learn and easy to build processes with. It helped me drive maturity across our organization and implement processes that make it easier to operate our support organization. Pros I love the ability to integrate TD with the tools I need to manage our resources, and the reporting gives me everything I need to make sure our operations are running efficiently. Cons Our custom attributes make it easy to tie data to tickets and assets, but with lots of people customizing the tool for their needs, it can become very complex and convoluted. It takes a good amount of effort to keep it clean. Alternatives considered [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix It was more cost effective. Review Source Robert C. IT Project Manager Higher Education Used the software for: 2+ years ### "Help Desk Ticketing and Project Management with TeamDynamix" February 23, 2023 5.0 Pros The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not. Cons The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across. Review Source BA Betsy A. Senior Technician, IT Support Services Higher Education Used the software for: Less than 6 months ### "Chatham University TDX integration" June 22, 2022 4.0 So far, so good... It has been a pretty decent integration. Andrey has been wonderful with helping and answering questions, and getting the answers if he didn't know off-hand the solution to problems. Pros I like the layout of the Desktops and the way you can kind of customize the Desktops and make different desktops for different purposes. Ticket management is pretty straight forward, and I am able to use it just fine. I like being able to have and use response templates. I really like the client portal. It seems like it will be very user friendly for us (our clients) to use and I think it will become more and more useful as we add function and content to it. Cons Here are the things I don't like: - You can not edit an update after it is saved. Web Help Desk allowed for that and it was a HUGE game-changer! - You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an update or anywhere in the ticket...Nothing to call attention to important content except maybe typing in all caps... - All the attachments are grouped together and off to the side. It would be very helpful to attach the attachments to the actual update you are working on or others are looking at, instead of having to refer to the list of attachments off to the side and have to (have someone) hunt the attachment down. - also not liking the fact that when looking at the tickets in the list of 'group tickets' or 'my tickets' there is not a better way to know what the ticket is for (can't see the description) except for the few words in the 'title' or 'subject' of the ticket. Can't count on clients to be precise and informative in one line. - Are the tickets acquiring their numbers by all people using Team Dynamics or just Chatham? It seems like there is a huge gap between numbers for it to be just Chatham, considering we haven't gone 'live' with TDX yet, don't have many people using it yet, etc... Review Source MP Marmar P. IT Project Manager Information Technology and Services Used the software for: 2+ years ### "TeamDynamix " June 10, 2022 4.0 Excellent. Support is fantastic. All our technicians are happy using the system. Allows us to voice our opinions and address those in the upgrades where possible. Pros Easy to implement. Minimal coding is needed. Powerful. Allows automation. Cons It does not allow creating new custom email notifiacations. The Support Reply email often is confused by the end-users when submitting new requests, thus the emails don't get processed. Review Source VR Verified Reviewer Application Support Analyst II Higher Education Used the software for: 6-12 months ### "New user, but so far, so good" June 16, 2022 4.0 I used our previous issue tracking system for 9 years, so I was deeply familiar with how it worked, and switching to a new product is difficult/frustrating. The best improvement, though, is the reporting/analytics. The reports are much more informative and expansive than our previous solution. Also, this product seems to be more customizable, or at least it's easier to customize, and on the fly. It took forever to make changes to forms and fields in our previous solution because they had to take the app down in order to publish. With TDX, they can publish whenever is convenient, without any downtime. Pros I like the automatic routing and easy escalation of tickets based on workflows, as well as the granularity of control that agents have when choosing who to notify with each update. The knowledge base is great; it's easy to attach articles to tickets. Transparency of activity to the customer is great. Cons I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email. It makes earlier updates move up the feed so they appear above later updates, so you have to pay close attention to the date/time stamps in order to understand what's currently happening in the ticket. I also don't like how the update fields don't have a rich text editor. It's really clunky to have to include full URLs in comments to clients and not being able to compose instructions with ordered lists is a real problem for us--it's like one of the cardinal rules of providing clear, concise directions for customer support. Review Source YJ Yohan J. IC Help Desk Technician Information Technology and Services Used the software for: 1-2 years ### "TDX ITSM & PPM Review" October 18, 2022 5.0 TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system! Pros \+ Easy-to-use interface + modern layout + Custom Desktop shortcuts Cons \- When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu. Review Source BH Billie H. Lead Project Manager Information Technology and Services Used the software for: 2+ years ### "Good tool, but PPM needs attention" February 18, 2021 3.0 Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. Pros The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. Cons Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. Review Source SB Sarah B. Campus Solutions DBA Higher Education Used the software for: 6-12 months ### "Use this product, you won't regret it. " May 24, 2023 5.0 We have used 4 other ITSM tools and this one is by far the best one we have used and implemented. They are great to work with. Pros This product has many features that are functional and easy to use. It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets. Cons If there are features missing, the company listens and gets them added. Reason for choosing TeamDynamix TeamDynamix has the features that we wanted with a good interface. Review Source AB Allen B. Director of Information Systems Hospital & Health Care Used the software for: 2+ years ### "Streamlined Service Desk" August 17, 2023 5.0 It has been a great tool that we have expanded several times to better serve the organization. Pros The ease for users to create tickets has been a big productivity increase for the organization. Cons The inability for a user to change the status of a ticket makes that process more difficult. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix Price and ease of use. Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) Needed a more current solution that leveraged technology better. Review Source Seth T. Applications Analyst Education Management Used the software for: 2+ years ### "TDX does a fairly good job, and they listen to their users." May 22, 2023 3.0 They have been fairly responsive and good about working with us to figure out solutions. Pros They have good handle on all the basics and have a good team who seem to implement things people ask for. Cons Their API isnt the best and their asset management doesnt have a "mass delete" option Review Source JW Jeffrey W. Senior Project Manager Education Management Used the software for: 2+ years ### "My Review" June 15, 2022 4.0 I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us. Pros Our ability to configure and modify the product to meet our needs. Cons Project and Ticket time reporting. Lack of best practice examples in the KB. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix The ability to customize it on our own. Review Source DJ Darrin J. Sr. IT Support Technician Medical Devices Used the software for: 6-12 months ### "TDX was a major change for us in the right direction" January 8, 2024 5.0 Pros Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us. Cons I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system. Alternatives considered [NITRO Help Desk](https://www.capterra.com/p/74324/Help-Desk-for-SharePoint/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing TeamDynamix TDX offered more that fit our needs more than any other products. Switched from [KACE](https://www.capterra.com/p/208240/KACE/) Kace was becoming outdated for us and it was time for a change. Review Source TV Theresa V. Project Manager and Sr. Business Analyst Higher Education Used the software for: 6-12 months ### "Powerful and easy to navigate and use" May 8, 2024 5.0 Extremely positive. I love their virtual online conference - Converge. In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. Agenda items are always relevant. Pros Implementation was relatively smooth. TDX team great to work with and very knowledgeable, and readily available to provide recommendations. System is straightforward with minimal end user training. Cons Although having several options, sometimes too many paths can overwhelm and confuse users. Review Source BB Barbara B. Senior Project Manager Higher Education Used the software for: Less than 6 months ### "TeamDynamix - an Exceptional Solution for Higher Education I.T. Support" June 23, 2022 4.0 The software is truly fitting our needs and is completely fulfilling our expectations at this point. I do love TeamDynamix! Pros Ease of use and overall features of the software. It completely fits our needs. I like the fact that it integrates all the features we were looking for into one package. Cons It was more difficult to implement than I had hoped. However, this is likely because we had a short timeline and had so much to do in such a short time period, and not a true fault of the software. Reason for choosing TeamDynamix TeamDynamix was selected because it seemed to offer the best features for the price over all other competitors. This is proving to be true so far! Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) Cost and the software was not user friendly. Review Source bM brad M. Director, Computing and Support Services Higher Education Used the software for: 2+ years ### "Great platform for service management needs" July 7, 2022 5.0 Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management. Pros TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box. Cons The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[SysAid](https://www.capterra.com/p/107225/SysAid/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix Best combination of features and price with the ease of administration we needed given our staffing levels. Switched from [KACE](https://www.capterra.com/p/208240/KACE/) Moving to ITIL-centered processes, specifically a service catalog. Review Source BP Brian P. Director of Client Technology and Customer Support Higher Education Used the software for: 2+ years ### "TDX Saved our Service Desk" May 22, 2023 5.0 As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically. Pros The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of. Cons At the time of purchase the UX was not overwhelming, but that is being corrected. Review Source BB Beau B. IT Support Manager Government Relations Used the software for: Less than 6 months ### "TeamDynamix for government Incident Management" January 11, 2023 5.0 From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive. Probably the easiest roll out I've been a part of. Pros We liked that the product was a codeless solution and could be easily managed by one or two people. Our previous product required developers and was too large and cumbersome. Cons There are a few features that are lacking, but the good news is that TeamDynamix reads and reacts to customer feedback. I've already seen a few of the items I wanted introduced in new version roll outs as well as listed in future releases. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) ServiceNow worked well, but was too large of a product for us. We were initially on ServiceNow Express, which was a much better fit, but when that went away and we were moved into ServiceNow Enterprise, we felt overwhelmed. Review Source BG Barb G. Change/Release Management Specialist Education Management Used the software for: 6-12 months ### "TeamDynamix is all it's cracked up to be!" May 24, 2022 4.0 VERY professional people to work with! I like how our implementation guy, \[SENSITIVE CONTENT\] helped us and guided us to set up to where we are now. Very intelligent and professional. Pros What I like most is how easy it is to use, and how it's locked down---meaning you can't over configure it to death\\. Cons I don't like that you cannot add an attachment inside of a ticket. To me, that was almost a no brainer-MUST have. I also dontl like that what is referred to as configuration management is really only asset management. Switched from [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) Cherwell just wasn't meeting our needs Review Source HV Heather V. Salesforce Admin Higher Education Used the software for: 1-2 years ### "TDX group admin for Ticketing and PPM" April 24, 2024 4.0 Pros Easy to learn and use. Very customizable. Cons The reporting capabilities aren't great. Switched from [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) Central IT was moving to this product and we could save tens of thousands of dollars by using TDX rather than paying for our own system at the college. Review Source BB Blair B. Classroom Technology Specialist Higher Education Used the software for: 2+ years ### "Simple, but efficient!" June 16, 2022 4.0 It's been great for us. It's simple enough that the professors can quickly enter tickets into the system & then also easy for us to see what needs to be done & complete the tasks in a more organized manner. Pros I like the way that the software allows you to organize the different windows that are important to you on the desktop. It is also straightforward to enter tickets, view tickets, & edit them when needed. Cons I wish it would automatically add the Room # (Location) in the title as we always have to open the ticket up to see where the location of the ticket is. (This is at a University). Review Source TS Tyler S. Assistant Director, Enterprise Applications Higher Education Used the software for: 2+ years ### "Decent Application for Incident Management, lacking for projects" June 15, 2022 4.0 TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal. Pros I like the SLA customizability of the application. You can have different SLA's for difference services within the app. Cons The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely. Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) Footprints was just a pain to use from all levels Review Source AK Ali K. Senior Service Desk Manager Education Management Used the software for: 2+ years ### "It is one of the best" June 22, 2022 5.0 meeting SLAs, accurate follow up on tickets Pros TDX is easy to use, easy to manage tickets, tasks and follow ups, plus availability Cons some limitations with report graphs, complex reports, ticket age calculations Reason for choosing TeamDynamix budget, offer, presented functionalities Review Source TH Tommy H. System Admin Higher Education Used the software for: 2+ years ### "TeamDynamix is one of the best!" May 22, 2023 5.0 Overall experience has been fantastic! Pros The ease of use and the plethora of features available really help track and manage important issues and processes. Cons A lot of features are great but there are some that just need some slight improvement to really make it 100% Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.