# Page 3 | TeamDynamix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TeamDynamix the right ITSM solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121317/TeamDynamix/reviews --- TeamDynamix 4.4 (150) [View alternatives](https://www.capterra.com/p/121317/TeamDynamix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TeamDynamix ## Showing most helpful reviews Showing 51-75 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tyler S. Assistant Director, Enterprise Applications Higher Education Used the software for: 2+ years ### "Decent Application for Incident Management, lacking for projects" June 15, 2022 4.0 TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal. Pros I like the SLA customizability of the application. You can have different SLA's for difference services within the app. Cons The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely. Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) Footprints was just a pain to use from all levels Review Source AK Ali K. Senior Service Desk Manager Education Management Used the software for: 2+ years ### "It is one of the best" June 22, 2022 5.0 meeting SLAs, accurate follow up on tickets Pros TDX is easy to use, easy to manage tickets, tasks and follow ups, plus availability Cons some limitations with report graphs, complex reports, ticket age calculations Reason for choosing TeamDynamix budget, offer, presented functionalities Review Source BC Bryson C. Help Desk Manager Higher Education Used the software for: 1-2 years ### "Higher Education-TeamDynamix is the Future" May 23, 2023 5.0 We are a high education institution that has been using TeamDynamix for almost two years now. TeamDynamix is about a million times better than our old ticketing system. It has helped my team becomes more efficient in how they handle tickets and our end users are so much happier using this product than our old one. Pros I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time it takes for my techs to resolve end users tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help to resolve the issue in a very timely manner. Cons Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve. Review Source GD Gabriel D. B to B Strategy Consulting Information Services Used the software for: 1-2 years ### "Ultimate solution to ITSM, PPM and iPaaS needs. Relatable features." January 3, 2024 4.0 TeamDynamix means business. It is exclusively the best. Pros The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly. Cons Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great. Review Source Timothy S. IT Project Manager Higher Education Used the software for: 1-2 years ### "Great for PMO to handle a large number of projects simultaneously" June 18, 2018 4.0 Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository Pros The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads. Cons Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client. Review Source AE Ann E. Associate Director Higher Education Used the software for: 2+ years ### "Teamdynamix at FAU" March 4, 2021 5.0 Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback. They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers. Pros What I like most about Teamdynamix's solution is that all modules are included in one package and it's up to you what you want to use. Other companies often charge for each module separately. The TDX solution is easy to use and the implementation was very fast. Cons I would like to see Teamdynamix create a mobile app. The other thing I'm missing as an admin is the ability to customize the attributes when designing a form. For example, I would like to be able to put two attributes next to each other. Review Source Adam P. Project Intake Supervisor Higher Education Used the software for: 2+ years ### "Transformative ITSM and PPM Product" March 7, 2020 4.0 My job has completely transformed since the implementation of TeamDynamix in a positive way. We can understand our workload, see into the future with less uncertainty, and our users have a clear understanding of status. Pros Easy configuration was a key metric in selecting an ITSM and PPM product. We implemented the ITSM side in 2015 and found it incredibly easy to use, which made our transition to the PPM side in 2017 a no-brainer. Cons The company is a bit young and small so working with their integration tools and APIs at first was a bit difficult. They have greatly staffed up recently and their toolset has grown to our delight. Reason for choosing TeamDynamix Price and functionality... TDX was the clear winner. Review Source TT Tj T. Sr Mgr, ITSM Higher Education Used the software for: 2+ years ### "Great Service Management Platform" July 14, 2022 4.0 Pros TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when considering and developing each product enhancements Cons Our Asset tracking is in place and functional but there is a lot of space for improvement in how the platform integrates asset management with tickets, and the users associated. There is a lot of potential here and we'll be looking towards that as we build our asset inventory out further into the tool. Review Source KP Kristen P. Customer Service Specialist Higher Education Used the software for: 1-2 years ### "Missing key functionality to be great" June 16, 2022 4.0 So far, we have not been very successful in using this internally after two years. Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time. Pros What I like most about the software is the ability to develop specific forms for end users, and give us customization abilities so IT doesn't have to do things for us. Cons We had moved from another helpdesk software to this and lost key functionality. We cannot format HTML in our messages, or insert or display inline images ... the amount of time we lose just clicking on all the attachments to see if we have a screenshot or just images from someone's signature is a huge waste. The loss of tables in messages means that anything we receive from a spreadsheet within the message is useless to decipher and we have to reply to ask them to submit it in some other format or attachment. There also is no ability to see who was cc'd on the email that created the ticket until our IT team built a workaround there. Review Source JN Justin N. IT Support Specialist II Higher Education Used the software for: 6-12 months ### "IT Management Made Simple (Almost To A Fault)" August 12, 2019 4.0 When another ticket management software became too pricey and difficult to work with and customize, we switched to TeamDynamix to save money while retaining most features we need. The user-facing portal was quick and easy to implement, while out of the box features for ITIL-end users was mostly complete, so setup time was minimum. Day-to-day we are now able to still get just as much work done, even though some workflows have changed. Pros Teamdynamix is a great tool for IT project, service, and incident management. It's clean interface makes it easy for both the end user and technicians to get work done. - Quick to implement with good support - Clean customizable interface for the end user and ITIL views - Easy workflow building - Everything is documented, even automation, so you know all the checks and routing of workflows - Works fast Cons Teamdynamix is very simple but that can work against you if you have more complicated needs in your IT management. - Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box. - Every ticket shows all notes, checks, and workflow steps in the "work notes." So if you make a work note and then send it through a workflow, you'll have to scroll down through all the workflow checks that were noted before you can get to technician work notes - While it's very customizable, the system does have it's limitations, so you may have to adjust your workflow when handling tickets. Review Source BS Boyang S. Junior Data Integration Developer Information Technology and Services Used the software for: 1-2 years ### "An Excellent Tool: TeamDynamix" February 28, 2023 5.0 Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution. Pros TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports. Cons TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep. Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) TeamDynamix is superior to its alternatives in many ways. It offers a great range of features, including reporting and analytics, for a reasonable price. Additionally, the platform is extremely user-friendly and easy to navigate. Review Source Emilee I. Customer Success Analyst Information Technology and Services Used the software for: 2+ years ### "TDX Review" May 22, 2023 4.0 Pros Useability. Able to create shared ticketing applications for other departments to use. Cons Some software limitations, having to put lots of enhancement requests in. Review Source GB Greg B. Application Architect Higher Education Used the software for: 2+ years ### "Easy to use and manage" May 23, 2022 4.0 It's lightweight and relatively easy to scale, we've deployed it across many schools and colleges within our instance and people have been very happy with the product. Pros It's a lightweight easy to use and manage interface. The vendor continually release improvements and is responsive to suggestions and feedback. Cons Sometimes you will need to get creative in how you report or update your data, meaning you won't always be able to do what you want form the user interface, but if you leverage the APIs and external tools you'll be able to do what you want. Review Source KR Kyle R. Assistant Director of User Services Information Technology and Services Used the software for: 2+ years ### "TeamDynamix Review" June 22, 2022 4.0 Pros The features are all very powerful and customizable. If you want a form or user portal to look a certain way, you can do it. If you need a specific report done, you can do it. You can also create as many instances of an app as you want, so you can use it across the organization. Cons There are a few processes that feel like they should be simple that really aren't. For example, sending someone an email through a ticket requires creating a comment, making the comment public, then selecting the user from the contact list to send the message. Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) At the Time, Track-It! did not have the reporting we needed and was not in the cloud. TeamDynamix is! Review Source HH Homer H. Manager of User Services Education Management Used the software for: 1-2 years ### "A great dashboard, but.... " May 23, 2022 3.0 The business side folks are good. The conference is informative. The day to day support is lacking. Pros This has a great dashboard feature that works really well and is easily customizable Cons This does not feel or act like a CSR, though that is how it was sold. It offers a lot of automation, but that is all add ons and upcharges. Review Source AC Alan C. Software Engineer Higher Education Used the software for: 1-2 years ### "TeamDynamix is better than email" February 18, 2021 5.0 Switching from doing everything in email TeamDynamix has really made it easy to see where a request is at and make updates so we all know what is going on. Pros It's easy for all of the Technicians to find their tickets and update everything Cons We would really like to use PowerBi without iPaas or custom integrations. It would also be nice if the custom domain was included with every setup. It would really be nice to have a SIP client for the help desk to use the web interface and webRTC to take, and attach calls to a ticket, maybe even record those calls in the ticklet. Review Source KR Kevin R. Classroom Support Technician Education Management Used the software for: 2+ years ### "TeamDynamix" May 24, 2022 5.0 Pros Ease of customization and responsiveness of the company. Cons We would like to have a mobile app designed for technician use. We would like end users to be able to submit assets in incident tickets that aren't assigned to them. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix Cost and ease of use. Review Source LL Li L. Director of IT PMO Higher Education Used the software for: 2+ years ### "TeamDynamix for a WIN" May 24, 2022 5.0 Pros TDX provides flexibility to configure what you need to meet your business needs as well as project management. Cons Some of the project management features can be improved. Review Source RM Ron M. Director of Information Technology Higher Education Used the software for: 6-12 months ### "Hodges University Review" June 22, 2022 5.0 Aside from the conversion, TeamDynamix is awesome and the TeamDynamix people are great. \[SENSITIVE CONTENT\] has been outstanding! Pros It's very robust and powerful. The range of function is great with a broad range of applications and capabilities! The support is great! Cons The conversion process is painful and time consuming. Reason for choosing TeamDynamix It came highly recommended by some trusted resources. The demonstrations proved it was what we needed. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) SharePoint is outdated and no longer meets our needs. Review Source RV Ron V. Manager, IT Service Desk Higher Education Used the software for: 2+ years ### "Best ITSM on the market! " May 23, 2022 5.0 We are absolutely pleased with TDX! Pros Integration was effortless, thanks to the assistance of their white-glove service. Their customer service is a gold standard upon which we measure other vendors against. Cons The UX needs updating, as it's a little outdated. But, they're working on that! Review Source TR Thomas R. Vice President for IT / CIO Higher Education Used the software for: 2+ years ### "Hight Education-Oriented ITSM and PPM Platform" June 13, 2022 4.0 Pros The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations. Based on the core higher-education customer base, TD is well aligned with these needs, adjusting product features and functionality based on customer feedback. Cons The project and portfolio management side of the platform could use some improvements to maintain relevance amongst competitors. Review Source CM Candy M. Project Manager Education Management Used the software for: 2+ years ### "TDX is Critical for my job" May 22, 2023 5.0 The company has great customer service Pros TeamDymamic is crucial for me to do my job. I use it on a daily bases! Cons I use the reports and the plan in all my meetings Reason for choosing TeamDynamix Yes, with TDX you got a lot of product for the proce Review Source KR Kenlee R. IT Help Desk Coordinator Higher Education Used the software for: 6-12 months ### "TeamDynamix Use as a Higher Education Institution" June 15, 2022 5.0 Pros What I like most about this software is the capability to customize everything to best fit your specific organization. Cons The thing I like the least about the software is all of the additional add-ons. Although it can be nice to an extent, it can be inconvenient that we have to purchase a new piece of the software every time we look to improve our ticketing system. Switched from [KACE](https://www.capterra.com/p/208240/KACE/) KACE just didn't have the same feel for end users. We felt that KACE was more technician focused than client focused. Review Source Juliana N. Sr Computer Support Specialist Higher Education Used the software for: Less than 6 months ### "TeamDynamix Enviorment " May 23, 2022 5.0 Overall, my experience has been great. Our university is new to using the software, but the overall transition to TDX has been great. I really enjoy the culture of TDX and their want to continue to improve. They really look for customer feedback and respond to customer needs well. Pros The user-friendly client portal and knowledge bases, detailed configuration setup, and personal customization. Cons Some of the features are difficult to customize without HTML knowledge. There are also certain settings with client portal options that are difficult to set up and configure. Added knowledge bases may help with some of these difficult configurations. Review Source MT Mandy T. IT Service Management Analyst Higher Education Used the software for: 2+ years ### "Fantastic Customer Service" May 25, 2022 5.0 Pros The product is very easy to use and very customizable. The company is very open to customer ideas for future feature enhancements as well. Cons Some security settings within the Admin portal are spread across different locations. I wish the Knowledge Base had view counts and the ability for searches to the KB to become articles to make it more KCS friendly. Review Source Similar Products Featured