# Page 4 | TeamDynamix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TeamDynamix the right ITSM solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121317/TeamDynamix/reviews --- TeamDynamix 4.4 (150) [View alternatives](https://www.capterra.com/p/121317/TeamDynamix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of TeamDynamix ## Showing most helpful reviews Showing 76-100 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Lori B. Programmer Analyst Higher Education Used the software for: 1-2 years ### "ITSM Review" May 22, 2023 4.0 Pros I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets can easily be moved between them Cons Our sandbox environment is forgotten about during training and build out. The production environment is always suggested to be used. Review Source CE Chris E. Desktop Support Specialist Senior Education Management Used the software for: 1-2 years ### "Very simple ticketing and asset app, but needs enhancements" June 14, 2022 4.0 Overall, been very happy with it. We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under 1.5 years. I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment, this could be a perfect solution. Pros I like how simple it is to roll out and deploy. It's not hard to learn to be an administrator and is very intuitive. Cons There need to be features added, like the ability to have separate "queues" within a single ticketing app. Right now we have almost 20 departments all in one app and everyone can see each other's tickets. Sure everything is separated by the whole ticket type/service/responsible group mapping, but it would be nice to separate it further. Also, there are some inconsistencies, such as how in most of TDX Asset, the devices manufacturer is known as "Vendor," except for when you create a report, in which they refer to this field as "manufacturer." Same thing with Acquisition Date being Acquired in reports, and Location Room being Room in reports only. Reason for choosing TeamDynamix This was a central IT decision, not mine. Review Source SG Stevi G. Manager of the Project Management Office Financial Services Used the software for: Less than 6 months ### "S Glick Kish Bank Review" February 17, 2023 4.0 Capacity planning, time tracking - seems to work for what we need it to, still in the midst of a learning curve though (having just implemented) Pros Ease of use and thorough implementation experience Cons The product requires pretty extensive customization to get up and running. It's great that it's so flexible, but the hours to stand it up were instense. Switched from [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) product needed rebuilt to meet our current needs and based on product comparisons Team Dynamix looked like the better option (more streamlined, better tracking, better data, PPM functionality) Review Source RT Ricardo T. IT Information Technology and Services Used the software for: 2+ years ### "To complicated and difficult to use I wish it was more friendly user" June 15, 2022 2.0 complicated and difficult to use Pros To complicated and difficult to use I wish it was more friendly user Cons To complicated and difficult to use I wish it was more friendly user Review Source JJ Joshua J. Computer Support Specialist Education Management Used the software for: 6-12 months ### "The Expereinces of a Tech thrown into the admin position" June 14, 2022 5.0 It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of what is and isn't getting done. Pros The ability to setup automation for ticket distribution has been incredibly useful as our our IT team is small and can't dedicate someone to assigning every ticket. Also I've found most of the controls and features to be fairly intuitive and easy to figure out just by looking at them, which is useful for me personally as I was basically just thrown into the system and told to run it. Cons I have found navigating the backend UI to be a bit clunky at times. IE: if I click the name of a user there is an option to see tickets they have submitted, not tickets they are assigned. Also there is not, that I have seen, a way to see how many times a knowledge base article has been viewed, which would be useful in tracking how often the knowledge base is used. Review Source JN Jeffrey N. Desktop Support Specialist Education Management Used the software for: 1-2 years ### "Great Product" June 15, 2022 4.0 Great product, would recommend to other people looking for an easy to use and nice to look at system. We track thousands of machines within tdx as well. It can take some time to learn how it operates exactly, but once you figure it out it's great. Pros It's easy to use, you can setup your own dashboard and customize it. You can generate your own reports for multiple different parts of the site. Cons Sometimes it can be a bit limited in areas(though this is probably more of an "our organization" complaint since we either make the requests or develop them. Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) change ticket systems to something wasier and cleaner Review Source KW Kartika W. Business Systems Analyst Higher Education Used the software for: Less than 6 months ### "TeamDynamix as Ticketing, Client Portal (Services) and Knowledge Management" May 24, 2022 4.0 Pros Affordable and can be implemented in fairly short time. Cons TDX should have a hub-and-spoke and Configuration page, where Application name (Client Portals, Ticketing) internal name, with portal number, can be easily redirected using client's Vanity URL. Reason for choosing TeamDynamix Affordable and not just ticketing but ITSM. Review Source KB Katie B. IT Analyst Higher Education Used the software for: 6-12 months ### "Feels like home" May 23, 2022 5.0 Pros it's always nice to see the company I work for choose a tool I trust and know. Cons some more customization would be great - although i like what is there Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Reason for choosing TeamDynamix too much$$$$ Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) it was terrible Review Source EF Emma F. Information Technology Support Analyst Education Management Used the software for: 1-2 years ### "Easy to learn, powerful tool" June 14, 2022 5.0 TeamDynamix is convenient, powerful, and reliable. It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I need to search old records or pull data in a way I've never tried before, chances are that TeamDynamix already has that functionality Pros It's highly customizable. We have people in different departments tracking different things, but there are no conflicts because everyone sees exactly what they've been given access to and no more. If we don't like something, chances are the administrator can change it. Cons It took a while to figure out what customers were seeing when they respond to tickets or use the client portal. There was some confusion over what the "Make comments private (only visible to IT Tickets users)" meant, whether the ticket would be visible to recipients, other departments that hadn't worked on that specific ticket, etc. Review Source VR Verified Reviewer Web Content Specialist Higher Education Used the software for: 1-2 years ### "Easy Ticketing" February 16, 2021 4.0 Overall it's a good ticketing system that allows us to easily respond, track, and assign tickets. Pros Tickets come through easily. Decent amount of options for customizing how you use it. Easy to create reports and dashboards. Cons The overall look of this tool isn't great. It's almost so dull looking that your eye isn't drawn anywhere on the page. Review Source KM Karen M. CTO Government Administration Used the software for: 2+ years ### "TDX Converge 2022 Review" May 24, 2022 5.0 Pros Project management is comprehensive and fairly straightforward to set up. I use this at least once a week and more often when in project planning mode. Cons Some features seem disconnected. The improvements coming up seem to address some of this. Review Source VG Valerie G. Coordinator, Academic Computing Technology Higher Education Used the software for: 6-12 months ### "I feel like I am not getting full use of the product" June 17, 2022 4.0 Keeping track of equipment checkouts, events, and problems that are reported from classroom users, or requests for new equipment and the like. Pros Starting tickets is relatively easy. I can add updates, send messages to the requestor or others, and see comments from others on our team. Cons I don't feel like I can get the lists and reports that I most need out of the product. I need more training, or some things I want I just can't seem to intuit from this software. Review Source CL Cody L. Asset Deployment Technician Information Technology and Services Used the software for: 6-12 months ### "A good product overall" September 26, 2022 4.0 Pros The ability to customize your own view is pretty great. It helps me keep my tickets in an orderly manner. Cons I do wish that it was a little more explanatory in some areas. Review Source JM Jason M. Technology Liaison Education Management Used the software for: 2+ years ### "Almost Perfect" June 20, 2022 5.0 Pros The layout is easy to navigate and having a customizable homepage is key. Cons The search feature leaves a lot to be desired. It is overly complicated. Wish it was just a simple word search. Review Source CW Christopher W. IT User Support Specialist I Higher Education Used the software for: 6-12 months ### "Our First Year Quick Review - So Far" May 23, 2023 4.0 It is great that some of our suggestions were actually taken in count and implemented pretty quickly. Being the College's First line of service to users of Faculty/Staff & Students this is pretty nice. Pros Highly customizable with a lot of power and development behind it. Very open to new technologies to be easily integrated. Cons Everything for searching needs to be sourced through a report, difficult to find the most important information in details without building a form or layout of data. Review Source SM Simon M. Senior Service Analyst Government Administration Used the software for: Less than 6 months ### "TDX for ITSM and IPaaS" May 22, 2023 4.0 Pros TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization. Cons The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships. Review Source BA Billy A. Change Manager Education Management Used the software for: 6-12 months ### "TeamDynamix" May 23, 2023 4.0 Pros The integration and support teams are great! Cons Some basic features are lacking. Form fields, like location, do not auto-populate with user record data. Review Source JB Jill B. Information Services Manager Higher Education Used the software for: 2+ years ### "For what it's worth" June 21, 2022 3.0 Pros I appreciate the fast response time and reports available, would like improved analytics. Cons 1\. Challenging if not impossible to create analytics across teams, categories, etc. 2. Unable to identify if user replied to tickets, need to check each constantly. 3. Unable to send group email. Review Source SV Sminu V. IT Service Management Government Administration Used the software for: 1-2 years ### "Team Dymanix for ITSM & PMO" July 15, 2022 5.0 Pros Easy to configure and maintain. The product is user friendly and have most of the functionalities for ITSM. Project and portfolio managements capabilities are also pretty good. Cons Asset management module could use some improvements. Access to database requires private cloud hosting. Review Source Michael B. Network Administrator Architecture & Planning Used the software for: 1-2 years ### "One of the Best Ticket Tracking and Project Tracking Tools Out There" April 17, 2018 4.0 Pros Really nice and intuitive GUI with lots of options for ticket tracking and project tracking. Company offers excellent training sessions on how to use it. Cons Setup can be on the difficult side but nothing too bad. Pricing could be better but you do get a lot of value out of the product so I can't say it's not worth it. Review Source MT Melissa T. Tech Support Analyst Higher Education Used the software for: 2+ years ### "Team Dynamix" June 23, 2022 4.0 Overall very positive. Unfortunately in my area, most requests come via email and not via tickets. Great product for keeping track of requests and progress made on tickets. Also like how you can see what others have done on a ticket as long as they have input the info into the system. Pros Very organized way to track support tickets or formal requests Cons There are some things that could be a little more user friendly when inputting time spent on a ticket. Review Source RG Robert G. IT project Manager Higher Education Used the software for: 2+ years ### "IT project manager" May 25, 2022 4.0 Pros ability to use for both tickets and Project management Cons software is convoluted but getting better. Would like it to work better with microsoft Review Source MB Melissa B. IT Supervisor Higher Education Used the software for: 6-12 months ### "TeamDynamix for Higher Education" June 14, 2022 5.0 Our overall experience using TeamDynamix is great. It was an easy change over from our previous ITSM product. Pros The implementation went very smoothly. Cons I wish the Search function was easier. Alternatives considered [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing TeamDynamix The demo for TeamDynamix was the best demo we ever received. They showed how easy it was to setup out of the box. They made it an easy decision for us. Switched from [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) We wanted something easier to administer. Review Source FH Fred H. Research Analyst Higher Education Used the software for: 2+ years ### "Solid Product and you get out of it what you put into it" June 14, 2022 4.0 timely customer service, better reporting and analysis of work time Pros Fairly rigid, but for most odd needs, we've been able to find a way to make it work in TDX. Cons Small thing but it would be great that if you start entering work time and need to shift weeks that you could. Instead, you are stuck with the current week (default or mistakenly selected). Review Source SV Stefan V. Technical Lead Education Management Used the software for: 1-2 years ### "CRM Software that's not quite there" June 14, 2022 3.0 Used for IT support at a higher education institution. Seems... fine. Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated. Simple is best, but there's some QoL improvements that will help it flow better. Pros Reports are powerful (if a little unintuitive) and the asset management system is good. Cons The software is constantly opening up new windows for every asset record or ticket that is opened. It's very frustrating and they easily get lost amid the other windows that I have open. Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it. Review Source Similar Products Featured