# Inphonite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inphonite the right Appointment Reminder solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121393/InphoniteVoice/reviews --- Inphonite 4.5 (19) [View alternatives](https://www.capterra.com/p/121393/Inphonite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inphonite Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Julie R. IT Support Health, Wellness and Fitness Used the software for: 1-2 years ### "Eichenbaum Inphonite Review" February 3, 2026 5.0 Overall positive. I think it is a great app for patient communication. It was also less expensive than the system we used prior to switching to Inphonite. Pros Patient communication and customer support. Came in helpful when a weekend snowfall caused us to close our office Monday morning. Cons Unsure how to schedule Blast message time frame. I wanted to send the message immediately and wasn't sure what send option to choose, or even if that option was available. Also need to understand which phone number is called from the two available. Switched from [TeleVox](https://www.capterra.com/p/246437/HouseCalls-Pro/) Was introduced to Inphonite at Revascent Users meeting in 2024 Review Source Response from Inphonite February 12, 2026 We appreciate the feedback Julie! Glad to hear our support team was able to help you out with your recent weather troubles. We hear your concerns about our Instant Message utility; over the last couple years we have gathered so much great feedback and have been working on an addition that we think will address some of this confusion. Once this has launched into a production ready state, we'll be sure to share news on the update! CS Connie S. Office Manager Medical Practice Used the software for: 2+ years ### "Great Service" March 12, 2025 5.0 Been with them for many years, always accommodating with my request. Pros Customer service is always outstanding! Always fast response to my requests. Cons Nothing that I can complain about. I always had a great experience. Review Source Response from Inphonite March 21, 2025 Hello Connie, We appreciate the kind words and hope to continue providing you with the best customer service possible. If you ever need to reach out to us, you can do so via email or phone call and we will be more than happy to assist you with any issues or questions you may have. vT valerie T. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Would not recommend Inphonite" December 11, 2019 3.0 Pros The reporting we can access for daily calls. Cons That is is not automatic, we have to upload daily. Other software is integrated and automatically calls patients daily, reporting is also not automatic. Reason for choosing Inphonite I did not choose this product. I would have chosen a product that integrated with our EMR better. I have enjoyed the customer service as it is prompt and outstanding. Review Source Response from Inphonite December 16, 2019 Hi Valerie, While some of our valued software Partners allow full, seamless integration, unfortunately not all do. This sometimes means manually uploading files for some of our users. We're sorry your experience with Inphonite has not been exemplary. We want all of our customers to be happy and to get a lot out of our system. If there's anything further we can do to help. please let us know. GW Gailann W. Rehabilitation Coordinator Medical Practice Used the software for: 2+ years ### "Satisfied with inphonite" March 12, 2025 5.0 Very satisfied, overall, with inphonite. Pros Automatically reminds patients of their appointments, with no extra work on our end. Cons Every once in a while, there will be a day it does not work, but it is usually pretty reliable. Review Source Response from Inphonite March 21, 2025 Hey there Gailann, Thank you for the feedback. We appreciate the time you took to write your thoughts here. If you have any issues in the future, please reach out to support for further assistance. Have a great day! JL Joni L. Office Manager Medical Practice Used the software for: 1-2 years ### "Office Manager" December 19, 2024 5.0 Amazing keep up the great work and great customer service! Pros Inphonite is very prompt to address and issue's. They are very helpful on initial set up for a seamless and professional start up. We love using Inphonite as our communication outlet to our patients. Cons The website to contact support is a little challenging, but not impossible. Review Source Response from Inphonite December 23, 2024 Good day Joni, Thanks for the feedback! We very much appreciate it. If the webform is ever giving you issues, please just send us an email at support@inphonite.com or give us a call and we'd be more than happy to assist you! BO Benjamin O. Senior Software Engineer Hospital & Health Care Used the software for: 2+ years ### "Inphonite review - 2024" November 25, 2024 4.0 Overall good. The interface where the application resides is really straight forward for a software engineer. Pros Support and response are quick and professional Cons I'm not really and end user so I can't say any. Review Source Response from Inphonite December 3, 2024 Greetings Ben, We appreciate your feedback Ben! Our customer support team is ready to help you and your customers whenever issues arise. Should you need to contact us for any reason, please don't hesitate to reach out to us by email or phone call and one of our engineers will be able to assist you. AR Amber R. Revenue Integrity Coordinator Hospital & Health Care Used the software for: 1-2 years ### "A+ Customer Service & Support" November 22, 2024 5.0 The customer service team at Inphonite is always fantastic! I get replies to my email inquiries and requests immediately. The support team is always very knowledgeable and helpful Pros Very responsive to all requests and inquries Cons Nothing; I always receive excellent support, and have no negative experiences or feedback to report Review Source Response from Inphonite December 3, 2024 Hello Amber, Thank you for your valuable feedback, Amber! We are glad to hear that our customer support team has been able to assist with your inquiries and requests in a timely manner! Should you need any further support, you know you can always reach back out to us for further assistance via phone call or email. KF Krystine F. Admin, Credentialing Mental Health Care Used the software for: 2+ years ### "Meets Clinics Needs!!" July 31, 2024 5.0 We have used it for years and are very happy with it. Through the years our staff has changed and we needed another tutorial. They responded fast and had a great tutorial prepared. Very happy with our business relationship with Inphonite. Pros Ease of use, able to get ahold of support easy. Meets our needs well. Cons Nothing, it is a very useful application. Review Source AR Amber R. Program Director Hospital & Health Care Used the software for: 1-2 years ### "Great tool! " May 30, 2024 5.0 Pros We appreciate this service and our patients do also! Cons I have nothing to add at this time. Thank you Review Source JR John R. Owner Hospital & Health Care Used the software for: 2+ years ### "Amazing reminder system" January 26, 2023 5.0 Our no-show rate has dropped and rescheduling is a breeze for us and our patients to do via text. I love that our patients can communicate with us via text. It saves the front desk a lot of time. Pros The setup took a while, but the team is one of the best customer service teams I've ever worked with. The software works and does what it should. We were able to customize every single thing and when we weren't sure what to do, they had best-practices to follow. Cons It was a lot to setup because of all the customizations we wanted. The phone number setup, especially. You have to get your number verified thanks to telephone companies and that took some time. Reason for choosing Inphonite Cost and ability to customize. Review Source Response from Inphonite February 10, 2023 Hi Dr. R! Great to hear from you here. Thanks so much for the review! JM John M. IT Director Health, Wellness and Fitness Used the software for: 6-12 months ### "CMHC Inphonite Usage" October 2, 2019 5.0 Overall been a great experience! At the onset sales worked with us on overviews, demos, etc. and made us feel very comfortable with our purchase, no pressure approach. Support as mentioned has been fantastic, can't say enough about the help I've received. I would suggest this product to anyone looking for a message reminder system. Pros What I like first and foremost is the Inphonite support!! I put a request in and hear back most times within 15 minutes. Product functionality works exceptionally well also, very happy with the outcomes of our messages sent. Cons My least favorite feature is the reporting, feel canned and can't do a lot of customization. Definitely better reporting would make this an over the top product for me Reason for choosing Inphonite We were working with a current vendor for our EHR needs and they had a relationship with Inphonite. Once we saw how the product meshed with our EHR system it made it easy to transition to using Inphonite. Review Source Response from Inphonite October 9, 2019 Hi John, thank you for such kind words! It's been a pleasure working with CMHC. We updated a lot of our reporting features back in February, but would greatly appreciate the opportunity to hear your ideas! Continued updates are ongoing and we highly value your feedback in making our system even more user-friendly for our clients. We hope you won't hesitate to let us know how we can better serve you in the future! BM Becca M. Clinic Manager Medical Practice Used the software for: 2+ years ### "InphoniteVoice Review" October 7, 2019 4.0 Wanted to utilize reminder call service for two reasons: 1. Take the task off the staff in the clinic reducing work load, and increasing staff face to face time with patients in the clinic. 2. Reduce no shows and cancellations. Pros Ability to manage multiple clinic sites under one account Cons there is not anything i can think of at this time that has been negative about the software. Reason for choosing Inphonite ease of use, flexibility, ability to manage multiple sites in one system Review Source Response from Inphonite October 9, 2019 Hi Becca, thank you for taking the time to review us as we highly value your feedback and appreciate the business with Workwell! Glad to hear we've helped your practice in reducing staff workload and patient no shows. Should there be anything needed in the future don't hesitate to reach out! LS Linda S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Good Value for Services" October 7, 2019 4.0 We set the program up and forget it. It works well for us. Pros Customer service is great, any problems we've had were resolved immediately. Cons It doesn't integrate into our dental software (our dental software doesn't like 3rd party software). But it does everything else we need it to do and customization was easy. Review Source Response from Inphonite October 9, 2019 Hi Linda, thank you so much for your feedback! We pride ourselves on our customer service and are pleased to hear you feel the same way. Thank you for your business and we look forward to continuing to work together in the future! TZ Therese Z. Business Manager Mental Health Care Used the software for: 6-12 months ### "Profession Voice/Texting Service we can count on!" December 16, 2019 5.0 During the 1st week of use, we had some glitches in the program. We had not only the tech follow up and fix the problem promptly but we had the manager reach out to us to make sure we were satisfied with the results. This gave us more confidence not only in the product but the support we would be able to rely on in the future. Pros What we liked most about this software was the variety of customized in features that were available when implementing the software. In addition, the training, follow up and on going support was a very strong factor in continuing to work with Inphonite Voice. Cons So far, we have not had any negative feedback from the clients or providers we serve. Review Source Response from Inphonite December 17, 2019 Hi Therese, Thank you so much for the kind review, we truly value your feedback. Should you need anything in the future please don't hesitate to give us a call. Wishing you nothing but safe and happy holidays! CK Colleen K. Office Supervisor Hospital & Health Care Used the software for: 2+ years ### "Thank you" December 4, 2019 4.0 It is difficult to change preferences. It has been reliable. Pros It makes reminder calls and we get an email for the responses. Cons It can cut off the message or cuts off the caller. Review Source Response from Inphonite December 6, 2019 Hi Colleen, Thank you for taking the time in writing us such a kind review! We take huge pride in the reliability in our product and am glad to see it has been noticed. In reference to your messaging issues, please call our office so we can get a support technician to fix that problem. We greatly appreciate your business and look forward to the future! KG Kris G. Practice Manager Medical Practice Used the software for: 1-2 years ### "Operating pros and cons" February 8, 2023 4.0 Pros That it is an uploaded spreadsheet. Pretty easy to do. Cons I feel like there isn't a good way to remember if you sent out the reminders like you use to. Review Source Response from Inphonite February 10, 2023 Hi Kris, Thank you for your honest feedback. I'm sorry you're not 100% happy with Art of Chat! We actually include reminders built into the system to remind customers if they haven't uploaded their files. I'm going to add a feature request to add something to the dashboard in this regard as well! JG Jovanna G. Practice Manager Medical Practice Used the software for: 1-2 years ### "its ok" October 11, 2019 2.0 The customer service is great Pros That it sends text messages to patients Cons I do not like the program it is not easy to work with. We have alot of issues the portal is not computer friendly . I would like the reports to come out the way the appts are made in our computer and for the reports to be ONLY one day and not multiple Review Source Response from Inphonite October 21, 2019 Hi Jovanna, thank you so much for your honest feedback! Glad to see you value our customer support as much as we do! In regards to your reporting issues, we would love to work with you and find a solution for your office. Please contact our tech support team at (520) 797-1844, and we would be happy to help! CG Cynthia G. Practice Manager Medical Practice Used the software for: 2+ years ### "Review of Inphonite" December 12, 2019 5.0 Pros The product is very easy to use and very cost effective. Cons I wish it would update Centricity that message was sent Reason for choosing Inphonite Ease of use and cost. Review Source Response from Inphonite December 13, 2019 Hi Cynthia, Thank you for taking the time in leaving us such a kind review. We would love to see if there is anything we can do on our end to better serve your needs. Please give us a call on our office line so we can connect you to our technical support engineers. Thank you again for your business and happy holidays! LC Lorren C. Director PT Hospital & Health Care Used the software for: 6-12 months ### "Great Reminders" December 12, 2019 5.0 The reminders have helped decrease the number of missed visits due to forgetting appointment. Pros It has decreased patients missing appointment due to forgetting time or date. The was it is set up in our Redoc system there is no extra work for us to send out the reminders. It has also made it easier for patients to let us know they will not be making the appointment. Cons I have had some patients complain the message sounds "cold" or generic to them. Reason for choosing Inphonite It came with Redoc Xfit. Review Source Response from Inphonite December 13, 2019 Hi Lorren, Thank you for your kind review. We strongly value your feedback and are delighted to see that InphoniteVoice has decreased missed appointments! Should you need any further assistance from us please don't hesitate to reach out. Thank you for your business and have a Happy Holidays! Similar Products Featured