Sprout Social

Sprout Social

4.5 / 5 85 reviews

Who Uses This Software?

Sprout helps agencies and businesses - both large and small - extract real business value out of social media through effective engagement, publishing, listening and analytics tools.


Average Ratings

85 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sprout Social
  • www.sproutsocial.com/
  • Founded 2010
  • United States

About Sprout Social

Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands including Hyatt, Anthropologie, GrubHub, Ogilvy, Leo Burnett, Evernote and Zipcar. Available via web browser, iOS and Android, Sprout enables brands to simplify social management, collaborate across teams and provide an exceptional customer experience. Sprout Social supports Facebook, Twitter, Instagram, LinkedIn, and Google+.


Sprout Social Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Posts Scheduling
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking
  • Activity / News Feed
  • Advertising Management
  • Blogs
  • Event Calendar
  • Group Management
  • Messaging
  • Photo Management
  • Privacy Options
  • Tagging
  • User Profiles
  • Video Management

Sprout Social Reviews Recently Reviewed!

Sprout has made work life so much better!!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the scheduling capabilities, the photo editing software they provide and our totally amazing rep!!

Lacking in features, but overall a good bang for your buck

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Sprout Social compiles all the readily-available data from your social profiles into simple, easy-to-use categories. These include top followers, a publishing calendar, and more.

Cons: However, as noted previously, most of the data displayed in Sprout Social is available using other services that are free online. For example, seeing people who don't follow you back, your top followers, and scheduling social media posts are all possible to do without using the tool. On top of that, some features are noticeably missing. There is no robust analytics page, and it's not possible to find the followers with the highest engagement. In other words, features are scarce. On the other hand, pricing is competitive when compared to similar services such as coSchedule. Ultimately, the value is dependent on what type of agency or company is using it.

Overall: I was able to use a variety of social media analytics tools, such as keyword reporting, follower strength, and post performance. However, my initial reason for using the service, to get in-depth data on my followers, was not sufficiently satisfied.

Must have social media tool

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Been using this product for almost 5 years and have switched off of a competitors for Sprout.

Pros: One of the best tools that does publishing, listening and analytics all in one. Most platforms only do one of those well and Sprout pretty much masters all three.

Cons: Honestly, there's not much. It's not really possible to track stats let's say for a specific event hashtag.

Supports our daily workflow and makes us more efficient as a team

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The interface is easy to work with and has a good flow, there is always amazing customer service whenever I need it. The publishing tool is developing over time and I like that the software is always developing and staying ahead in the industry, developing new features to make our job as social media managers eaiser. I also love all the additional written materials and webinars.

Cons: Sometimes it can be a bit slow to load and bugs do happen from time to time, but that's expected and they are always fixed in a timely manner.

Overall: I could not do my job without this software. It provides us with an all in one package of being able to work through the incoming messages and requests, as well as track and report back on our findings and our work. The publishing tool allows us to schedule all posts in advance and work across different timezones.

Here's your ultimate social media account management platform!

Nov 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Analytical reports are very neat and organized therefore easier to digest in one glance. The app is pretty cool albeit limited but it gets work done on my mobile when I'm on the move. Integrates all major social media platforms into a great user interface that's relatively easy to use.

Cons: A few times I've encountered bugs that could not explain why certain metrics were way off when measured with other tools. Looks easy to use off the bat but you should be aware that its not as intuitive as it seems. Cost is a bit prohibitive to include all members of a big team.

Overall: The software was very okay to use and helped me to manage my clients social media accounts with ease. Scheduling posts was a breeze and monitoring conversations for our brands were very effective.

Great Software for Social Customer Care

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Everyone I've spoken to at Sprout has been fantastic. In another year or so once they've really fine-tuned their entire product, it will be one of the best.

Pros: Ease of use - the inbox is extremely easy for care reps to digest, especially if they've never used social tools in the past. Support - Sprout's support team is on top of any issue. I always received a prompt response from their support team. Innovation - Sprout was always at the forefront of new social updates - for example, they are one of the only engagement tools to offer a built in chat bot.

Cons: Lack of integration - Sprout doesn't integrate with many other products, specifically listening tools. Social listening - While they are developing their own listening tool suite, they are going to be behind industry leaders for some time yet.

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Best Social Scheduling Tool for multiple clients!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that all of my clients are in one place and I can monitor their accounts, schedule posts, and check stats all in one place.

Cons: I'm not a fan of the recent update. I liked the previous calendar feature and find this update much more difficult to see my work for the month.

One of my go-to SM management tools

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great user interface (I like it much better than Hootsuite's interface). Customer service is superb! Anytime I had any issues with using SproutSocial, their customer service was a chat or email away. Their customer service seems like a very small team of people, but they are very quick to respond and get to a solution. I've used SproutSocial for several different companies, both large and small, and it works great for managing it all. Analytical reports are clean and better than the ones in Hootsuite. My favorite features are the reports, social listing tools (You can see who's interacting with your company or specific keywords you set up) and being able to 'check off' messages or notifications that you have seen or responded to already. In HootSuite, you cannot do this and sometimes messages can be missed. Another favorite feature in the reporting is being able to compare your company page with competitors and see how you stack up agains the competition. Following/unfollowing accounts on Twitter is another great and useful feature.

Cons: There are a couple social networks that cannot be integrated with SproutSocial, and therefore I have to resort to also using Hootsuite. Things like LinkedIn Showcase Pages, Youtube, Vimeo, LinkedIn groups, Facebook groups to name a few cannot be scheduled or automated. SproutSocial covers the larger social media pages you need to manage like Facebook pages and Twitter. Because it cannot schedule at all social networks, I have to do most of my scheduling in Hootsuite.

Fine for General Community Management

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The preview feature is awesome. I like how the scheduling features are set up. They make it easy to track what is going out and control/change content posts.

Cons: - The data pulls can be glitchy.
- It would be cool to have more conversation monitoring outside of just account monitoring.

Spout Social is a solid tool. It allows me to monitor and react to all social media interactions.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Smart Inbox and the Publishing Tool are very useful. I also like the app a lot. Its cool to have all interactions from our profiles on one page.

Cons: The Feed is the least useful tool for me as we dont use Twitter. Im also missing some quality of life features like being able to edit a post from the publishing calender.

Overall: Faster workflow especially when working with a lot of different profiles.

Fantastic social monitoring and posting platform

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having a single platform to properly manage Twitter, Facebook, LinkedIn and Instagram is vital when managing a social network. Sprout Social's interface makes that easy. Even better is the way it enables social interaction through comment responses.

Cons: The closest I can come to negatives is cost (it would be nice if it were cheaper per user account) and its limited integration with Instagram (which is more a negative for Instagram's API than anything else).

Overall: Improved social monitoring and reporting. Faster response times across multiple platforms.

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Excellent software product for multiple social media platform usage.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved that it integrated seamlessly with social media platorms and news feed aggregators like Feedly. It was also easy to create multiple profiles and post to them effortlessly.

Cons: Unless you have a lot of profiles and have a need for all of the tools offered, the software can get a bit pricey compared to other options on the market.

Overall: As a social media manager, Sprout Social software was my first introduction to a full package software that had everything I needed to post to all of my social media platforms, follow conversations for better engagement and a full library of reports to use for my company and my clients. Their customer service is also amazing.

Sprout integrates a number of tools to save time managing social platforms

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sprout saves time. With its straightforward and clean design, easy mobile app and calendar function, I can quickly schedule messages no matter where I am¿and pause or reschedule when needed. The weekly analytics report is helpful for a fast snapshot of activity delivered to your inbox.

Cons: There's a few limitations: you can't shrink URLs via the mobile app, you can't tag photos on scheduled tweets.

Love the analytics option

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use
Great analytics
Great costumer support when you have a question
The FAQ has answers to pretty much anything you need

Cons: I would make it mobile friendly. It is great on desktop but I am usually on the go and would love to be able to use it on my cell phone

The system is great I love the functionality

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Being able to manage multiple accounts and profiles at once, not having to switch between platforms. It's always being updated to have the same functionality that the actual platform holds and the reporting functions

Cons: It is not possible to tag people in the picture or use emojis when tweeting.
I dislike the calendar style view and that their customer service team are in a different time zone!

Always helpful staff, easy to navigate

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ability to post across multiple platforms. Scheduling. There are probably many more functions that I am under-utilising.

Cons: Instagram posting is difficult. Training and webinar sessions are at times that are difficult (US) and I can't always access the recorded sessions at a later time.

Personal, well-maintained, evolving

Sep 28, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Sprout iterates well. Their team is constantly seeking ways to improve the software and acts swiftly on these changes.

Cons: Reporting capabilities are a bit clunky and there are often bugs that go unresolved within monthly reporting metrics.

Great interface, minor glitches but great customer service if this ever occurs

Sep 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That you can create a combined folder when working across multiple clients and are able to monitor their platforms in one place all day. I also love the branded keywords section for social listening on Instagram.

Cons: Would love a "clear all" button when you click into individual posts. Sometimes clients can get an overwhelming amount of comments and there is no need to respond to each of them, but still need to clear out the notifications.

Overall: Being able to monitor clients all day in one place without missing anything

confusing software for social media management

Sep 22, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The built in analytics and data it had gave me very valuable insights when I was managing social media accounts

Cons: Confusing to use, not easy to learn at first, not intuitive enough, finding help or tutorials should be easier in the system

SproutSocial helps my small team do big things

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is robust and has helped my social media team of 1 out immensely. When I had an intern this summer, it was easy to get her onboarded with the tool by adding a seat. The price is right. Their support team is quick and helpful. We had a more "advanced" tool in the past, but Sprout Social fit our content and tagging needs better.

Cons: Sometimes tasks take a few extra clicks than I believe they need to. And I'd like the ability to add tags instead of being restricted to a certain number (based on how we use tags).

Overall: With so much evergreen content in the tourism industry, the ability to schedule repeated content several months out saves me so much time. The Smart Inbox has been so helpful for me. Since it works like an email inbox, it helps me to know social messages I've addressed or still need to address. My company has many members that can be retweeted in our social feed. Advanced Retweet is my favorite new feature.

Great product, the Inbox feature is top notch

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you're a brand that gets a lot of comments, this product is for you. The inbox feature organizes your fan engagement into a single stream so you no longer have to click from channel to channel to see what your fans are saying. You can see conversations you've had with people and it makes engagement simple!

Cons: The calendar option is okay but could use work. I'd like to see a more organized feature separated by campaigns and an option to change the text for future posts.

Overall: Easier organization and great analytics

Engagement and Impression Growth Overnight

Sep 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sprout Social has many valuable analytic tools to help you grow your business' engagement and impressions across social networks. Sprout's Viral Post helps identify optimum engagement times to help grow your audience.

Cons: While Sprout allows you to schedule across multiple platforms in one single post, you have to schedule individually if you want to add any tags on multiple platforms, or have more than one photo you would like on certain networks.

I have limited experience with this software, but overall, I think it is good.

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The notification that you have a task assigned is very nice. We can easily reply to customer social media requests in a timely manner

Cons: I sometimes get confused as to what I am responding to. I posted a reply to a user today and I found my reply in a conversation chain that I was not a part of. I found that to be confusing.

Overall: We can efficiently manage our social medial presence.

Easy to use, great response time and plenty of analytics.

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The analytics features and reporting tool. I love the depth of information provided. I can customize reports easily for our clients based on what network is most relevant to them and what information they want to see.

Cons: The lack of Pinterest support. It would be nice to have everything all in one place. Price is also on the high end, but I think at the end of the day you get more value for your dollar than with some other social media management tools.

Overall: More easy of posting and more analytics

This has been a great tool for managing our social media.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to figure out, and allows you to see all of your posts, comments, etc. in one place. This way you KNOW that you're not missing something important.

Cons: It's very expensive to add additional users and accounts. At our company, we would love to have several more people in the program, responding to comments, but it is cost prohibitive to do so.

Overall: Managing our social media is no longer a big run-around and a headache. It's so simple to keep everything managed!

The platform is very intrinsic.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It took only minutes to learn. Our social media team works uses this software. Multiple users can have login and passwords.

Cons: I could not find an easy way to report on the number of retweets we got. We ended up manually counting. We were trying to determine the number of retweets for one of our partners.

Used to manage social for several brands

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the UX. It's a much cleaner experience than a tool like Hootsuite. Toggling between clients is really helpful for staying organized.

Cons: It was a little expensive for where we were in our offering. Since we weren't too hands-on, there was another tool that gave us the basic functionality we needed while being less expensive.

Extremely intuitive platform. Exceptional support staff.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multi-platform posting
Scheduling for Instagram
Team contribution
Custumizable keyword listening
Detailed drilled-down analytics
Knowlegeable support staff
Access to knowledgeable forums

Easy to set up and use

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Overview of the calendar posts to get fast input on content is helpful, ability to edit images as you publish content saves time, and the clean layout is appealing.

Cons: Confusion in IG app. (especially for those within a team who do not use the dashboard or the software often). Unable to 'test drive' upgrades to determine if the additions will be best fit.

Overall: Easily publish content for several clients and involve many from our team (+ selective access to users).

Very good analytics reports/ spreadsheets and nice publishing calendar. Excellent support service.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The look and feel of the desktop site is great, very easy to navigate. I switched to Sprout from Hootsuite for the analytics; they don't have more access to insights than other tools, but the reports are much better than most other tools. There is excellent support, issues can be resolved in minutes! They follow up IT tickets very quickly too, you aren't left hanging. Literally the best service I've ever had!

Cons: They lack some of the functions of other tools like Hootsuite, but are catching up, like the recently added video and multiple images upload. The mobile app is very clumsy. The layout is overcomplicated/crowded and often bugs out (on multiple devices), either when trying to scroll to the sections of tabs/sections (too many!), or when sending a photo to Instagram/Twitter to publish. If you restart the app it works fine, it's just annoying.

Overall: Convenience, good analytics. However the price is absurd compared to other tools.

Easy to use with advanced, professional features

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very easy to pick up and as someone who had never used it prior to joining the workplace, I picked it up very quickly. It features everything you could need and clearly separates private messages from public posts.

Sprout is really user friendly, from both an interaction point and management. Good blogs too!

Aug 24, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sprout is great for interactions. Having over 1000 pages to look after means we need to be able to access specific pages quickly, and view messages for just the one page in a set profile group - this is really easy with Sprout! In terms of quality reviewing responses from a management point of view, it is great - you can see full threads and who did what. For reporting, you can tailor reports for each clients needs. After using an alternative platform, Sprout is MUCH faster all round - finding interactions and, general interaction in terms of loading and sending messages. In regards to task management, it is really good at making sure that you keep on top of things, as you can add an internal note which is front facing when you click into your tasks. The updates are also handy, as you can now select oldest to newest or newest to oldest - when there is a large number of incoming interactions it means there are less loading issues.

Cons: Sometimes there are bugs, which can cause functionality issues (but this does happen with all software). Because we are a UK company, and Sprout's support team are in the US it does mean that we have to wait until the afternoon on our time for any additional information - although you are able to log the error you are experiencing.

Overall: Using Sprout along side another platform for a different client (their choice) the overall functionality of Sprout is really clear! It is much faster and user friendly.

Easy to use and manage multiple SM channels

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The queue and scheduling features are very easy to use. The ability to queue retweets is awesome, too!

Cons: Some of the reporting is difficult to understand, initially. After meeting with a representative, though, i was able to get a good grasp on the analytics.

Brilliant for management & efficiency of soical media reponses but could load quicker!

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Data collection - ability to pull in data from different platforms simultaneously.

Ability to action posts from multiple pages/accounts in one place with ease.

Cons: Load times. As already mentioned - could be quicker!

The occasional technical issue preventing work from being completed efficiently.

Overall pretty great, with a few minor issues here and there.

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The CSV Downloads, All the info I need in a consistent format so my spreadsheet templates can format the data how I want

Cons: I do wish I wouldn't crash when attempting to get figures over large date ranges as it means I have to do multiple smaller data grabs and stitch them together

Overall: Despite a few minor issues here and there it still takes what would be an insanely time-consuming task and allows me to get it done in ~1-2 hours a week.

Overall, I love using Sprout Social. It's my preferred content management tool.

Aug 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting is fantastic. I can easily schedule posts on various platforms, which is a huge plus. And the audience analysis is good, too.

Cons: I wish there were an editorial calendar to plan my content prior to scheduling. Right now, I have to do this in Excel and it would speed up the process if I could manage this planning aspect digitally in the same management system that I use to draft and schedule posts. I've emailed support about this idea a couple of times and hope it gets some traction.

Fantastic, i've loved working with Sprout since we started with it in 2015.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sprout seamlessly allows you to control and monitor social media interactions within one feed, for a huge amount of pages and still allows it to be tangible. Not only that, but the reporting on offer is second to none, providing clients with real time data on how their social campaign is performing.

Cons: Like all big social media management software platforms, there's an occasional glitch (to be expected in my opinion, given the magnitude of data they're working with), but given how robust and responsive the support is from Sprout, the issue is clearly communicated and often solved quickly.

Overall: Allows us to carry out day to day running of social media interactions from 9am - 9pm 7 days a week, with minimal to no interruption. Fantastic support team and excellent reporting facilities.

Sprout Social has been a true time saver with handling multiple accounts and brands.

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an organization that manages 7+ attractions and over 20+ accounts, the ability to filter hashtags, geolocations etc in one location has helped with saving time and ease of scheduling to multiple accounts and most importantly reporting analytics to the management team.

Cons: It would be great to see an integration (example: CrowdRiff) that allows to interact with user generated content through brand keywords or geolocation to re-share on our social platforms with the ability to send mass messaging for permission.

The Smart Inbox and reporting features are gamechangers.

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Smart Inbox; it allows you see and interact with every social media comment and message that comes in throughout the day, making it very easy to engage with your followers.

Cons: The graphs within Sprout's reports do not always reflect the data accurately. I have had more success exporting the reports as .csv files and creating the graphs myself in Excel.

Overall: Both our follower numbers and engagement numbers increased by large margins after we started using Sprout. We were also able to improve our social listening and provide administration with reports to show that our efforts are working.

Social media agency

Jun 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Scheduling and inbox features are excellent.

Cons: Unable to send to clients to review easily, needs an editing feature that is easier to use for clients.

Should be able to copy a post, at present load one for twitter/facebook and instagram and be nice to be able to copy and schedule for different times rather than having to load three times.

Great Software for Social Media Marketers!

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software offers a lot of functionality and it is intuitive to use. I also really enjoy the clean look of the user interface.

Cons: The cost is a little high to include entire teams on the product. It's no one's fault but I wish Instagram scheduling was a thing.

Sprout Social is the easiest and most intuitive way to monitor multiple social media channels

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart Inbox: this is the best feature I have come across in social monitoring platform. You choose what results you want to see and it shows you all of them from every platform you choosing in one convenient space, and allows you to respond to any comments/messages, follow back, like, delete, etc. without leaving Sprout's website. I have never had a notification slip through the cracks and it helps immensely with interacting with people on multiple channels

Cons: They are a little slow on offering features to utilize updates on social media platforms. They almost always eventually add features, but a nice compromise would be to put out an article or email saying "we know about the update, here's what you need to know, we're working on implementing it on our platform".

Overall: Saves tons of time by having all notifications for all social platforms in one place, saves even more time by letting you respond to them as needed directly from Sprout, helps me stay organized by allowing me to archive completed notifications, scheduling for all platforms and a hybrid scheduling option for Instagram (which is amazing), intuitive analytic reports that are easy to read and understand

Amazing Product

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price is awesome and the customer service is the best in the business. The Instagram listening feature with locations is perfect.

Cons: I wish they could add scheduling for Glassdoor and pull in the Instagram business stats we have within the Instagram app.

We recommend this software of most of our clients.

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: One easy to use dashboard with all of your client's social accounts connected. The best part is, it tracks mentions and growth.

Cons: The price begins to add up when you have many accounts that you need to connect. Other than that its fine.

Great reporting functionality. Not the best value for money option

Jun 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The reporting. Very detailed and provides a real insight into the post engagement which can easily be recycled.

Cons: Lack of Instagram integration. Layout in calendar view is not intuitive. Still toggling between each social media plaftorm

Sprout Social is a great semi-affordable social media management software

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very simple to use, multiple platforms, user-friendly dashboard that allows you to see activity on all platforms at once.

Cons: Only can have 1 team member on the free version, paid versions can get pricey, no Instagram syncing

Nothing but an excellent tool to use in scheduling and reporting for social media!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to schedule for all major social media platforms, gain competitor insights and get cohesive reporting metrics as well. It's easy to use and completely functional. Also the mobile aspect makes scheduling easier.

Cons: Some features are only accessible for certain platforms. For example, you can not schedule Instagram video and you can not tag Facebook accounts in posts.

Overall: The ease of use, scheduling and reporting are all benefits of this software.

Great social listening tool

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sprout has a robust social listening tool and that was primarily what I used it for. I loved its single stream inbox that allowed admins to clear out comments as you went through. It was a great tool.

Cons: Unless you paid for the higher level, the reporting was a bit lackluster. That was frustrating for a company on a budget, however, it would not deter me from recommending the software.

Overall: I was able to get insight from users that did not specifically tag us in posts. In the tourism industry, this was a huge part of growing our audience and engaging with our visitors.

Excellent, continually improving social media management platform

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its ease of use (particularly the ViralPost feature). Sprout Social is clearly designed to make the life of a social media manager or consultant as easy as possible, and they are continually releasing new features and improvements. They actively solicit feedback on how their product could be improved, and they act on that feedback too. Sprout's tech support is also top notch. They are great communicators and always available via chat to answer your questions.

Cons: I think content discovery is still a little challenging within the tool (and I don't mind so much because it's not a main feature that I was looking for when I chose Sprout), but I believe Sprout is working on ways to enhance this.

Overall: Simplified, user-friendly social media monitoring and management tools--and great reporting! I forgot to mention that. Having used HootSuite for a while before this, I feel that Sprout is a much better match both for me and my clients, and it continues to get better all the time.

Great software for managing multiple social media platforms.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the multiple options available on Sprout and the ease of use. We have tried other management tools for social media but they were not user-friendly or did not connect to all platforms. My favorite features are the publishing/scheduling tool and the reports. It is really easy to schedule a post on multiple platforms at the same time and advises you on the guidelines of each platform as you go so the post will not be rejected. It also gives you multiple reports for free to review your progress and set goals. I use the messaging feature as well.

Cons: It would be nice to be able to view all of the feeds on this software and post on Pinterest as well.

Overall: Very easy to manage social media platforms.

LOVE SPROUT SOCIAL!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use. great resource. lots of free resources.

Cons: nothing so far.

Overall: I've been struggling with some of my social media management for my small business and sprout social has been a fantastic resource and helped me learn and be productive.

Recommendations to other buyers: none.

Sprout Social Review

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use
- Integration with social platforms

Cons: - Prefer publishing on actual social platforms

Overall: This tool has been a great addition to our agency's social media monitoring and listening. It is extremely easy to use, and the constant updates and addition of new social platforms has been very helpful.

Best social tool for connecting with customers

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: awesome Analytics & Reports

Cons: none

Overall: We chose sprout social because there are so many great features about it. In built Customer Relationship Management system is our most favorite. We use it daily

My Review

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Easy to use and appealing. I appreciate anything that make life easier.

User friendly & economical

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love Sprout Social, everything from the interface, to the reporting and features. It's very user-friendly and they are constantly expanding features as well. Plus, Chicago-made, gotta love them!

Easy to use but room for more functionality

Mar 14, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Easy to use but seeing all keywords, mentions across platforms in real time is difficult. love the reporting graphs but would like more platform integrations

Nice suite of features

Mar 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: The number of social media platforms Sprout connects to is really amazing. Every single channel is easily managed through their feed. They've even made intuitive workarounds some of the more difficult APIs to make posting a breeze.

Works!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We saw the demo and was immediately hooked! It was a great find and the value is great!

Pros: The functionality is impressive, and the customer support is second to none.

Cons: In a different city than us, but otherwise fantastic.

Sprout social

Mar 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It's a great platform for gaining social insights and learning about your audience.

Pros: Scheduling

Cons: Cost

Excellent social media management software for bigger agencies

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: No affordable plan for small agencies. Seems to be geared more toward larger agencies.

Overall: I loved using Sprout Social. It was very easy to use and intuitive. A lot of great features and attractive interface. My only complaint is that it's pricey for smaller agencies.

Best social media management tool out there

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Sprout Social is the best social media management tool, hands down. Their ease of use is legendary as they focus on building beautiful complex useful software for small businesses all the way up to enterprise systems. Their reports are AWESOME and pretty much the only presentation ready reports you can find anywhere. Their customer support team is the best in the business. I can't say enough great things about this tool!

Great social media tool for agencies

Jan 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: Can be expensive for small agencies.

Overall: Sprout Social is the best platform I've used for managing and monitoring social media. It is great for agencies with multiple clients and has tons of features.

Love Sprout! I knew nothing and Sprout helped, greatly!

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Super intuitive. Far better than Hootsuite.

Cons: Honestly, struggling to find anything I don't like. I never attempt paid ads through FB or Twitter, but I don't recall if Sprout would facilitate those.

Overall: I took over a Student-Housing Apartment community a couple of years ago and found myself having to handle social media all by my lonesome. I knew enough to know that Twitter/FB/Instagram, etc... were all completely different platforms that required different strategies, but I needed something that would help me manage to post at various times/days - especially when I was home (weekends).
I discovered Sprout.Sprout was SO much more intuitive and helpful. As someone with moderate social media savvy and perfect computer literacy, Sprout made vastly more sense for my needs. I added team members I could allow to post or schedule posts. I could set up tweets to go out on campus orientations so I could pop up in the feeds of those searching for apartments. It was a godsend. I couldn't begin to fathom doing it any other way. On the plus side, I increased my own twitter following by a few hundred people just by setting quotes to post at random times/days throughout the year. I was always the worst about tweeting, but this lets me look like an accomplished tweeter, without the investment in time around the clock. Why would I care? In this brave new world, being socially savvy goes a long way in interviews - having followers bolsters my street cred, so to speak.

Simple SM manager with superior Analytics feature

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I discovered Sprout Social through a Facebook ad. Before deciding to take the trial, I read some of the reviews here and on Capterra and my expectations soared and became somewhat unrealistic to be honest. The pricing threw me off because $99 monthly seemed kind of steep given the features. Nevertheless, I had nothing to lose by trying it out so I decided to signup for a trial. I¿ve used/currently use Hootsuite, Buffer, Swift Social, Kontentino, and many other social media managers, so I had a lot to compare Sprout social with. Sprout social is easy to use, the layout is fairly simple and uncomplicated, the dashboard is somewhat of a mix between Social pilot and Kontentino, so are the features. My favorite features are the Smart inbox and the Sprout queue. The social queue is similar to Hootsuite Auto schedule function. The RSS function in the feeds tab is also really nice as I was able to connect it to my Feedly account. A major use of this is the post via RSS function, which I used to auto tweet blog posts from influencer blogs in my niche. The Asset Library is also an amazing feature as it is a great way to store images for future use. The discovery tab shows suggestions on accounts to follow and unfollow, people who have conversed with, and people who mentioned you in a post. Sprout social is a great social media manager, however, It doesn¿t seem all that superior to Hootsuite or Swift social. Considering the cost, I expected more out of it. Which I¿m aware is rather ridiculous. I will say this though, the ¿Reports¿ function offers a variety of important stats such as: Group reports, Twitter profiles [For tracking profile performance to determine the impact of twitter content], Twitter comparison, Twitter listening, Facebook page report, Facebook competitors, Engagement reports, Team reports, Task performance, Trends, Instagram profile analysis, LinkedIn page, Tag report, Google analytics and Sent messages. To me, Sprout Social¿s unique feature is its analytics function. No other SM manager, except perhaps SMHack, has such powerful and detailed social media analytics.

Pros: The Digital Asset Library The Analytics feature The RSS feature can serve as a social media content generation tool. Easy UI

Cons: The pricing is rather steep. There are other SM managers with more powerful features which could prove to be a better substitute to Sprout Social. MavSocial has a better Asset Library feature, SMHack provides just as detailed analytics, Swift social has powerful RSS feature, and Hootsuite is cheaper, has an automatic scheduling function, as well as one of the easiest SM Managers to use due to the numerous tutorials online and it's inbuilt mini-tutorial.

Simple SM manager with superior Analytics feature

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The Analytics tool is detailed and offers a range of metrics to measure and test.
The Asset Library is a great storage place to keep brand images, for use in future posts.
The RSS feature is a great content generator.

Cons: The pricing is rather steep.

Apart from the analysis feature, not much stands out, as MavSocial has better Asset Library, Hootsuite is cheaper with lots of tutorial videos available on the internet, SwiftSocial has one of the best twitter management features, and SMHack gives just as detailed Analytics report.

Overall: I discovered Sprout Social through a Facebook ad. Before deciding to take the trial, I read some of the reviews here and on GetApp and my expectations soared and became somewhat unrealistic, to be honest.

The pricing threw me off because the monthly price seemed kind of steep given the features. Nevertheless, I had nothing to lose by trying it out so I decided to signup for a trial. I've used/currently use Hootsuite, Buffer, Swift Social, Kontentino, and many other social media managers, so I had a lot to compare Sprout social with.

Sprout social is easy to use, the layout is fairly simple and uncomplicated, the dashboard is somewhat of a mix between Social pilot and Kontentino, so are the features. My favorite features are the Smart inbox and the Sprout queue. The social queue is similar to Hootsuite Auto schedule function.

The RSS function in the feeds tab is also really nice as I was able to connect it to my Feedly account. A major use of this is the post via RSS function, which I used to auto tweet blog posts from influencer blogs in my niche. The Asset Library is also an amazing feature as it is a great way to store images for future use.

The discovery tab shows suggestions on accounts to follow and unfollow, people who have conversed with, and people who mentioned you in a post.

Sprout social is a great social media manager, however, It doesn¿t seem all that superior to Hootsuite or Swift social. Considering the cost, I expected more out of it. Which I'm aware is rather ridiculous.

I will say this though, the Reports function offers a variety of important stats such as: Group reports, Twitter profiles [For tracking profile performance to determine the impact of twitter content], Twitter comparison, Twitter listening, Facebook page report, Facebook competitors, Engagement reports, Team reports, Task performance, Trends, Instagram profile analysis, LinkedIn page, Tag report, Google analytics and Sent messages.

To me, Sprout Social¿s unique feature is its analytics function. No other SM manager, except perhaps SMHack, has such powerful and detailed social media analytics.

Very good service

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Good integration of different social media. A+ customer service.

Cons: Has Instagram reports but not publishing yet, even though we are supposed to have it in the future.
Hopefully, they can also integrate Pinterest in the future.

Overall: I've been using Sprout Social since September 2016 and I really appreciate the customer service offered by this company. Excellent if you manage a lot of different facebook pages. Clear reports. Lots of updates and improvements.

Enormous time saver

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive and easy to use. We are able to use Sprout to manage, schedule, view and respond on almost every social media platform we use. The scheduling function alone saves us so much time.

Cons: The inability to schedule posts for Instagram.

Overall: We chose Sprout Social over Hootsuite and various others because of its easy-to-use interface, access to the most social media platforms we use, and its price point. It has been an incredible help with organizing and planning social media posts and campaigns. The only thing missing is the ability to post on Instagram.

Great product, if a little expensive

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: A fantastic social media monitoring and publishing tool, with great support. It is quite expensive though which means we might struggle to roll it out across the entire organization. But highly recommended.

Better than hootsuite

Dec 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Sprout social is easy to use and has a great interface and reporting functionality. I find it more user-friendly than hoot suite and to have more reporting functionality that I can copy into my reports.

Spout is an easy way to bring efficiency to your social media management

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Sprout Social with our digital team to delegate and efficiently manage over 50 social media clients. While it is a little confusing to get up and going, once you've conquered the learning curve, it is a powerful to to make your team more efficient.

Very good tool

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I think it is great to use as a beginning social media tool. It is fairly easy to learn. I appreciate that they do update the software but would love to get more ways to measure effectiveness.

Great social management product

Jul 13, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease and convenience of the product, it is extremely simple to use and understand.

Cons: There are a few capabilities it doesn't have, such as scheduling retweets and editing certain posts.

Recommendations to other buyers: Use this product in addition to others, and not as the sole product for your social media management.

SproutSocial a better option than HootSuite

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've never liked HootSuite, I always felt like it was bulky and not user friendly. Sprout has so many features and keeps them completely user friendly. It's nice to be able to work collaboratively with clients and use the task features to manage any social media crisis or larger teams.

Pros: Beautiful, easy to use, the reporting is a nice feature beyond the scheduling.

Cons: Wish it was bit better integrated into some of the platforms (i.e. videos on Facebook).

Top notch Social Media Management Tools

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: SproutSocial delivers great value. With its dashboard I can easily access my own and Hotel accounts I manage. It has become a must have Social Media listening tool.

Pros: The reports generated through Sprout Social is of high value personal and client accounts.

Cons: Not able to do some bulk upload at this time

Love my Sprout!

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was an early beta tester so I've enjoyed watching it evolve. Sprout is a very powerful yet simple social tool for publishing and customer service. They were one of the first to offer geo-targeting in Twitter. Pricing has gone up in the past year but is still well under the price of other tools that are less powerful. Great for small teams or single users.

Pros: Simple interface Powerful features. Workflow, users, tasks

Cons: Might be a little light for larger teams in terms of user management or workflow.

Improves social management and publication productivity.

Feb 11, 2015
4/5
Overall

Comments: I had the pleasure of using Sprout Social at my previous job, spent the better amount of a 18 months using Sprout on a daily basis. This is one great app. Seriously, the things it does is perfect for someone managing a Facebook or Twitter community and having to schedule posts and analyze their performance.

Pros: What made me choose to sign up was the reporting functionality, simply beautiful and powerful. It gave me exactly the information I needed and let me export nice looking PDFs or CSVs. Besides that, the Sprout Queue feature was awesome. It would automatically pull from a "bucket" of approved posts and publish automatically at pre established times/dates. Very cool. The customer service team is also amazing. Really helpful.

Cons: Obviously, nothing is perfect. It would be great if they had YouTube posting/analytics functionality. The icing on the cake would be to add Instagram analysis in there as well.

Sprout Social - Great Value?

Apr 07, 2014
4/5
Overall

Comments: I'm currently reviewing social media managers. Sprout Social is the first service I have reviewed and there are definite pros to a service like this. But I'm not 100% convinced of the value for dollar here.

Pros: Pleasant and easy to use Supports all of the major social media networks Scheduled Posts Great reporting and dashboard

Cons: Expensive (starts at $59 per month per user) Some features don't seem to have any value add over what the social network provides already. The CRM side of things seemed lacking OR missing. Some marketing claims are impossible to check (ViralPost)

Easy and beautiful

Feb 02, 2012
4/5
Overall

Comments: I have been using SproutSocial for my business and it has boosted my customer relation a lot. Why I like it? - it creates easy and beautiful reports - it is affordable - You can compare yourself with your competitors - it is customizable

Pros: They give you give a 30 day trial on any of their services.

Cons: Some of the features are slow

Nov 01, 2017
4/5
Overall

Jul 28, 2017
5/5
Overall

Jan 05, 2017
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Jun 20, 2016
4/5
Overall

Mar 09, 2016
5/5
Overall

Jan 23, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Dec 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money