Who Uses This Software?

Sprout helps agencies and businesses - both large and small - extract real business value out of social media through effective engagement, publishing, listening and analytics tools.


Average Ratings

171 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sprout Social
  • www.sproutsocial.com/
  • Founded 2010
  • United States

About Sprout Social

Sprout Social offers social media engagement, publishing, analytics, listening and reporting solutions for leading agencies and brands including Hyatt, Anthropologie, GrubHub, Ogilvy, Leo Burnett, Evernote and Zipcar. Available via web browser, iOS and Android, Sprout enables brands to simplify social management, collaborate across teams and provide an exceptional customer experience. Sprout Social supports Facebook, Twitter, Instagram, LinkedIn, and Google+.


Sprout Social Features

  • A/B Testing
  • Campaign Management
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring
  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling
  • Audience Segmentation
  • Competitive Analysis
  • Configurable Alerts
  • Customer Engagement
  • Dashboard
  • Impact Scoring
  • Influencer Tracking
  • Reputation Management
  • Sentiment Analysis
  • Trend Tracking

Sprout Social Reviews Recently Reviewed!


Capterra-loader

You can combine multiple social networks in one application

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With this application I remain active in all my social networks, I can make a comment and publish it at the same time in different social networks.

Cons: Facebook, linkedin, instagram, twiter, are the applications that I can have active with a single click, when logging in social sprout, I can see the comments you have in my posts in all these social networks.

Capterra-loader

It keeps me connected with everyone.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is an excellent application thanks to it I can interact in all my social networks and publicize the work I do, publicizing in the networks and knowing the interest of my potential clients.

Cons: I have no complaints, I think it is very easy to use, intuitive, dynamic, with broad acceptance by the community.

Great, but there's always room for improvement.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Sprout Social is how easy it is to schedule all of our social posts and how I'm able to flip back and forth between "companies."

Cons: I'm not sure I have anything I like least, but what I find annoying is how when I go to track my stats, all of the bigger numbers are shortened to 34.6K. I'd prefer to see the whole number like this: 34,589. Super minor, but something I'd prefer.

Overall: This software saves me time from flipping back and forth between platforms which gets tedious.

Capterra-loader

Have used Sprout Social for 3.5 years. It is a phenomenal tool for all aspects of social media mgmt.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software itself is amazing for all aspects of social media management. I love that Sprout is always rolling out new features and refining the existing ones. The product support and the greater community are also fabulous.

Cons: Would love to see more integration of paid Facebook features. Other than that, I have no complaints really.

Great Software

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, and clean interface. Great customer support. They walked me through the whole software on setup. Pleasant to use.

Cons: Occasional glitches with losing a message or a message not posting. Really can't think of that many cons.

Like the interface. Sprout Social has some great email and marketing features.

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Beautiful templates, easy email options. You definitely need to view the help videos or have some hand holding by an experienced user, but once you've learned the process, it's fairly intuitive to use.

Cons: A little pricey for what you get. Not as many customizable templates as some of the other social media tools, but has the added benefit for the email and campaigns for an all in one avenue.

Overall: All in one place for marketing, great looking templates, customizable options make this product great.

Enormous dashboard capabilities

May 31, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of reminders, easy to use dashboard, posting to every social media platform we have linked is a breeze. Lots of reports available

Cons: You can get lost in the reports but we have them auto forwarded so that helps. Sometimes hard to edit certain aspects of the posts.

Robust social media tool for teams of all sizes

May 31, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Sprout is one of the best social media tools I've used. I've taken it with me to every company I've worked at and the features just keep getting better. The reporting is exactly what I need, I love that it integrates with Feedly, the inbox is useful for daily management... I could go on and on. Plus, it's incredibly cost effective.

Cons: The only thing I wish it had was the ability to stock a library of social posts. But there are workarounds for that.

Great value, good platform and reporting

May 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use with a user-friendly and 'pretty' interface. The reporting is extremely detailed and it's handy to have the app. The customer support (events and webinars) are also great

Cons: It's impossible to fully keep up with social media's ever-changing functions and algorithms, but I am starting to feel held back by the lack of paid integration that I know is due to arrive soon

Overall: Simple yet detailed, good value, good support

Capterra-loader

It's the best I have tried

May 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: First of all, I am absolutely loving the almost full-feature free trial they offer, unlike other SNS tools which I also tried with. The dashboard is great, UI and UX has met my expectations, a couple of new BETA features. The influencer and keyword search tool is something extra useful.The analytics is exactly what I was looking for. The support is helpful and I would definitely recommend it to any company with more than 1 team member for social marketing department.

Cons: I wish there is a personal plan for a smaller social media team. It is not practical for individual to pay for an enterprise pricing.

Makes managing your social media platform easy!

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It has impressive reporting capabilities and aligns your social media platform with the right users!

Cons: Some advanced features are not accessible to smaller enterprises, which may be something useful for some.

i used this program as a social media management tool

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: i liked that it created a seamless process to post and manage all social media content. when working with multiple clients, having everything in one platform makes it easy to keep track of. i also liked the analytics portion and how you could download reports right from the dashboard.

Cons: the program was a bit glitchy. there were multiple times where the program would shut down or be closed for maintenance.

Overall: it was a good platform to manage all social content for multiple clients

Very frustrating at times

May 21, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: This is a good tool for customer service as all the comments are in one location and it allows for regulated customer care. It is also a nice interface for usage.

Cons: The Instagram scheduling tool has a lot to be desired. The user still has to post at the scheduled time and this is then highly dependant on Wifi ... I realise this is connected to Instagram limitations, but it does not make scheduling easy... it really is doubling up on workload rather than a reduction.

Sprout social is a great tool for someone looking to dig deeper into social media analytics.

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Sprout social has the best analytics of any of the social media management platforms I've used in the past. I also really like the approved post feature. Its great for larger teams that have multiple people working within the account.

Cons: Sprout social is definitely more pricey compared to some of their competitors. They also recently dropped their annual commitment discount, which is one of the reason why the company I work for decided to switch platforms.

Capterra-loader

Great tool to manage your social profile at an affordable price

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you a small company who works with other independent companies, Sprout Social is an incredible instrument for following and investigating their online social media interaction.

Cons: Managing messages could be easier. The scheduling and publishing process can be hard to understand for some people and could be more user-friendly.

Capterra-loader

Very good software to interact in social networks.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is very useful and helps me to interact with most of my social networks at the same time, I think it is the best strategy to consult the opinion of the audience on any particular topic.

Cons: Although it includes most of the social networks, there is still to be included, especially the most recent, otherwise I do not have any complaints, it is very good software and very functional.

A good tool for social media monitoring.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: -Their reporting is pretty robust.
-You can add filters, adjust colors, brightness, etc. using the built-in image editor.

Cons: -It takes too much time to pull data from Facebook.
-There is no way to view multiple streams side by side.

A promising contender for a one-stop shop management tool

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Every social media management tool out there lets you schedule and post across multiple channels, Sprout is no different in that respect. Their interface is nice and intuitive, which makes it easy to use and quick to understand.

Cons: The analytics on Sprout leave a little to be desired. We had to add additional software to our arsenal to handle all of our social media needs for reporting and for additional channels like Instagram and Pinterest. We ultimately made a switch to Hootsuite to accommodate more users, more analytics, and more social platforms.

Sprout is a useful tool for reviewing multiple social feeds in one desktop window.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Single feed of multiple social channels in one desktop window is really useful. Many of the other benefits of Sprout have recently gone with all the Facebook/Instagram privacy changes - see list of 'Cons' below. Reporting is good also

Cons: No YouTube comments feed (Hootsuite has this)
No Instagram @mentions feed.
The price - now that lots of the useful Sprout functionality has been lost due to Facebook/Instagram policy changes. This means that many of the reasons we chose Sprout and many of the the cost-benefits of using Sprout have been lost .

Capterra-loader

Solid social media hub for operations!

May 05, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it reliably and easily serves as a central hub for the handling and tracking of all of our social media outlets and interactions. It's a great way to keep an eye on associate touches and back-and-forths between product users and support agents.

Cons: It took me some time to get used to the flow of it, but nothing major. I would like having more easily accessible training material.

Every small business or Ministry should consider Sprout Social

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: As a new budding Ministry I love Sprout social as it's more affordable than some of the other options that I've been working with on my corporate job. They've been very helpful in helping me figure out a campaign and Communications strategy for my day-to-day and weekly engagement of my followers. They're also been very intregral in helping me figure out how to monetize my streaming programming

Cons: I'm still learning the software and so there's an uphill battle however once I get there groove of things this campaign in the communication strategy will work better.

It just works. No learning curve.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm the social media approver and occasional scheduler for my organization, and I prefer Sprout to any of the other tools we tried. The user interface highlights the things I need and downplays the things I don't. It just works, and there's virtually no learning curve. They must've invested a lot creating a terrific UI/UX because you don't notice it -- it's just easy to do your job with the least possible actions and no distractions.

My favorite feature is that any approval email I get takes me to a page with all the outstanding approvals -- when we used another platform without this feature, I sometimes forgot to approve a post.

Cons: A very tiny downside: When I modify a post and save it, it drops to the bottom of the publishing queue so I have to remember that I already checked the text. This is typically one minute later after I've approved the other posts, or I could just scroll the bottom to find it. It's possible I'm just doing this wrong.

Overall: They've literally gotten this down to the least amount of clicks and mental energy I need to expend to approve social media posts.

My social media go to

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Great to keep all of social media in one place and helps to schedule with programs that don't have the function

Cons: I wish there were more ways to preview posts before they go to the platforms that I could be sure everything looks how I want it to

Capterra-loader

99% of the time Sprout works great, & the other 1% their support & client teams are on top of it.

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and multiple functions are the biggest plus to Sprout. I've worked with other management platforms whose layout just didn't make sense as the purpose of social changed. Sprout adapts quickly in comparison to their competitors. It's easy to use so even people who aren't social-first team members catch on quickly.

Cons: There seems to be a reoccurring bug where the number of items in the inbox don't match the total number of messages left displayed. This can definitely be annoying at times, but happens rarely and the support team is always happy to reset on my behalf.

Great for scheduling media, can be complicated to figure out, informative

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the data that goes behind the scheduling. It is helpful to see the dashboard and see the analytics of who has interacted with what and what time is best to post.

Cons: Figuring out how to schedule posts can be complicated at first. There is always an alert that something is wrong. It can also be complicated to delete posts.

One of the best social media tools I have used.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great reporting and visually appealing. The tool is very user friendly and easy to learn. There are so many features that make Sprout Social stand out amongst the competition, like the search features for influence research/social listening, the reporting and easy scheduling.

Cons: I really didn't not like anything about the tool. Everything from set up to daily use was easy. My future recommendations would be adding tags to report by theme, implementing a customer care feature for agents and more social listening features.

Overall: So many! Efficiency, cost savings and better reporting! It saved me lots of time and was easy to train other associates.

Sprout is the easiest way to manage social media

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sprout Social is extremely easy to use. I mean that - it can be taught to anyone. It makes successful social media possible for any organization.

Cons: I wish it had the capability to post to Instagram. I think it would be a big plus. Also, Twitter capabilities could be expanded. I wish you could tag in photos via Sprout.

I used Sprout to moderate and schedule social content for client's social channels.

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sprout Social was a good tool to use when you have multiple posts to schedule. It is also good in that it gives you analytics so it has a lot of the functionalities the platforms have all in one place.

Cons: It is a bit hard to learn. I definitely needed a tutorial by the Sprout team before going in and working in the platform.

Overall: Social scheduling, publishing and insightful information on your social media posts.

We have been utilizing Sprout to help manage our client's social media around the states.

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Constant development and improvement to support the changing environment of digital marketing.
2. Geolocation feature.
3. Ease to manage multiple profiles.
4. Training available.

Cons: 1. Several of the features that are offered essentially duplicate what already exists on the native platforms. However, some solopreneurs or much larger agencies might find this helpful.

Overall: Really appreciate how much Sprout is focused upon creating a technology that allows users to seamlessly dialogue with people online.

Sprout Social is awesome!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love about Sprout Social is that I can see how all of my social media pages are doing in one location, and it has very insightful reporting!

Cons: There's not much I don't like about this software. If I had to pick one thing, maybe it would be nice if I could export stats from all social media outlets into one export.

Overall: Insights from all of my social media pages in one location

Capterra-loader

The best social media tool out there

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The smart inbox! I first got Sprout to save the problem of managing so many accounts and trying to stay focused and sane. The Smart inbox was a gamechanger. Since then it's evolved well and packs some really powerful features to simplify and scale not just outbound social, but inbound social and that's where it really stands out.

Cons: Literally, the only thing that stops me recommending this to everyone is the cost. And it's not really a con, it's aimed now at a more professional market so I totally get it. I'm grandfathered into an old plan and it's a shame that as such an early adopter I'm not given more of the new features, once again I understand it, but I think it does say a lot about a company. As new features are released you want to see the early supporters rewarded. It would also be nice to see recurring posts as an option or a way for people to be able to store social media content to quickly re-use.

Trying it out

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Sprout social is great so far. We have only used the basic version but was really helpful for hashtags and picking up trending topics in order to best choose our marketing strategy. This is really all we need for now.

Cons: Sometimes our scheduled posts don't post to Face Book, so we are always double checking with is a bummer!

There are better social media management tools

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is nice to be able to track all social media platforms we use from one website, and be able to see analytics for them all. Also nice to be able to schedule all posts from one website.

Cons: Just general usability - it would be confusing and difficult to change a post once it was scheduled to go out and difficult to delete it from the platform once it had gone live.

Works when needed

Apr 19, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Always dependable when I need to schedule things out. I haven't had any errors and when I do on the network end they quickly notify me.

Cons: Our week begins on Saturdays so I wish they let you adjust that. When I lay everything out I have to do it in two different weeks.

Capterra-loader

Very fun and dynamic.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows me to interact through different social networks like Facebook, linkedin, google + instagram, twitter, you must not install any software to be used, you make a publication and it is visible in all your social networks.

Cons: With this application you save time and you are active in all your social networks, so far I have nothing against it to say.

Overall:
Active on all my social networks

Capterra-loader

The app is great and easy to use. The visual scheduler is great.u

Apr 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The analytics and reporting is easy to use and understand. I like the photo editing options in the program as well

Cons: I have tried to set up auto scheduling for insta on the web app and it won't work. I also wish there was a planning feature. A place where I can create a mock month that I can send to another person on my team to review and approve. Once it's reviewed and approved, then it is set to auto schedule. As great as the analytics and reporting is, when pulling data for a video, it is incorrect numbers. Twitter numbers are also sometimes incorrect in terms of clicks.

Overall: It makes my job so much easier

Capterra-loader

excellent, I like it Sprout Social

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love, its features and the functionality with which it allows you to perform tasks, it is great and very easy to use.

Cons: I really only have one complaint, what I would like is to include YouTube of the rest excellent program

Capterra-loader

Content creators dream

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So, so, so easy to use. Keeps your content laid out beautifully and allows you to run really basic reports that allow you to get high level numbers - definitely don't recommend this being the only reporting software that you use, but it's great for high level reporting.
Love that you can also schedule content - managing 13 clients social media was difficult, but it was SO easy to toggle between all 13 of them.

Cons: Sometimes uploading a photo attached to a post is a pain - it looks like it uploads but it doesn't, making you have to go back and re-upload. I think it was related to me using Safari - but still frustrating. Nonetheless, this software is still great and there are no deal breakers I can think of!

Capterra-loader

Sprout Social is Why I Will Never Use Hootsuite Ever Again

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can't say enough good things about this social scheduler. I've used Hootsuite, Butter, Later, and plenty of other social schedulers and this one takes the cake. The way I can manage tasks and assign certain things to another team member was incredible. Something else to note is the price point. My team was paying per month at my ad agency and we were more than satisfied with our subscription. Customer Service was always there to help and were extremely accessible.

Cons: I really only have one minor complaint about Sprout Social and that's their Instagram functionalities. They may have worked on their platform since I used it about a year ago, but I felt that things like commenting, likes, and other tools were missing. Other than that this is by far the best choice for analytics, scheduling, and social media task management in the market.

Love Sprout Social

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, features and functionality, customer support and the value are amazing. I've been using Sprout Social for years, and love it. I recommend it for anyone!

Cons: I do wish that the content library was available for corporate users and not just Enterprise. I feel like this feature would be incredibly helpful.

Considered SproutSocial for our reporting needs, but decided to go with another option

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Loved the look and feel of the reports, there was lots of great info available including top cities, etc.

Cons: Pricing was high. There was no easy way to create a report that showed all of the networks that we needed to have shown. There was also no way to customize which data was shown, so some of the metrics that we'd prefer to leave off of the report HAD to be included, which was a bit of a deal breaker for us.

Capterra-loader

helpful marketing tool

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: versatile social media marketing tool. Enjoy the ability to analyse all content and social media engagement.

Cons: Price could be improved, the capabilities are useful, but for small businesses that rely on marketing automation this truly breaks the bank

Awesome software highly recommend

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Sprout social is great. I have only used the free version but was really helpful for hashtags and picking up trending topics in order to best choose my marketing strategy,

Cons: Like I said I only used the free version so tough to say what the other version would be like. But so far no significant negatives to report.

Much better than TweetDecking

Apr 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Sprout Social lets you queue up social media posts without relying on 20 different social media platforms. This in itself makes it worth it to me!

Cons: I wish it included YouTube since this is a very big part of our social media analytics. It is also a bit pricey for the budget.

One of the best ways to control social media

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It offers a great social media monitoring service, allows you to control all the marketing you do through the media, in addition to providing reports and the great advantage of being able to integrate with google analytics

Cons: The platform at times can be a little complicated to understand, besides that prices should be a little more accessible for businesses that are starting

My go-to social media management tool

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing is that SproutSocial stores all of your business' social analytics; when Twitter and Facebook limit your window, your history is always in Sprout, which is awesome to know we can build year-over-year analyses of our channels. The design is great, and it's easy to figure out without any guide.

Cons: I wish posting onto Facebook with SproutSocial looked more refined; it's hard to get it to appear on our Facebook Page without the URL and the link preview showing. But it's a small thing.

Overall: Data storage, scheduling posts, visualized analytics.

A useful tool for social media scheduling and management

Mar 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to schedule social media posts is extremely important and I love the SproutQueue feature and ability to reschedule past posts that performed well.

Cons: I have frequently experienced issues where my scheduled content has failed to post. This is a recurring issue. Also, there are many great and useful features that would greatly benefit a small marketing team, but are only available at the higher subscription levels.

Capterra-loader

The best tool for managing social media

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It offers a series of very complete tools to handle the different aspects of the most important social media, it is easy to use and customize, in addition to helping to automate answers or different aspects of the profiles, it also has the advantage that it can be added to all the work team and distribute the tasks

Cons: The only problem that I have found so far is that some monitoring tools may be a bit weak in certain aspects, besides that the price may be a bit high for small businesses

The best social engagement platform, bar none!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Although expensive for a start up Sprout Social has become the social engagement platform of choice for our business. We love the simplicity of the unified inbox. Wouldn't want to deal with a barrage of inbox streams that some competitive platforms put out there. Great customer service and a good set of tools.

Cons: Missing some additional integrations such as YouTube and Pinterest. Also, analytics could be a bit better. In the end, not enough to not love this platform.

Great social media management tool!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sprout is very well laid out and has many great features. It allows you to post to social media accounts and connect with the community.

Cons: I have not found and specific cons in Sprout, however, I did find it was a little expensive for small businesses.

Social management made easy

Mar 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Sprout social makes social media management easy for businesses. Smart inbox is the best thing about this software.

Cons: Managing messages could be more intuitive. This software can get exspensive for smaller businesses.

I used Sprout Social at my last company.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It was really easy to set everything up and going! I also like that I can assign different team members tasks, and can schedule everything in advance and leave it alone.

Cons: I wish the reports you can pull could be a little more customizable, and the scheduling/publishing process could be a little more user friendly.

Capterra-loader

Sprout Social is the social media platform that I use for my marketing consulting business.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After reviewing a few options, I landed on Sprout Social as my choice for managing social media for my clients. The biggest reason has to do with the user experience. They have the best UI by far of any platform I've used, and it's laid out in a way that makes it very easy to understand everything you're working with. The ease of managing multiple clients and switching between them is great. The group feature helps keep things organized and separate. The reporting also looks fantastic and is very easy to use.

Cons: I wish they made it easier to compose content across multiple social media channels. I feel they could do a better job with this. While the pricing is fair, the agency platform is a little difficult to grow into if you run an agency and manage multiple clients. Instead of charging on # of users, it's geared more on # of profiles, which can get pricey.

Overall: Sprout Social provides me the ability to more efficiently manage my client's social media efforts. and do so affordably.

Social Media Management made easy

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easily assign team members with tasks and schedule content to multiple platforms. Reporting is also a great resource for quick insights and metrics

Cons: The scheduling and publishing process for new posts can be frustrating and could be more user friendly.

Capterra-loader

Over the duration of my experience, the features and functionality have drastically improved.

Mar 06, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to schedule posts and select various target audiences, time zones, etc. helped make our social media strategy much more sophisticated. It was also very easy to schedule out the same post across various platforms so that you were touching as many users as possible.

Cons: For awhile it seemed to be a little glitchy, and I would have to re-write a post after it was lost during a "save" process. Otherwise, I've been very happy with how the product has developed over time.

The most intuitive, useful social media management tool I've used

Mar 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sprout Social combines all the tools I expect to find in social media management software - post scheduling, advanced search/listening, analytics - into an easy-to-use dashboard that makes day-to-day management about as simple as possible. I helped introduce the tool to a team of about 100 people, and training others was easy given the straightforward interface. My favorite feature is the Smart Inbox, which lets you keep tabs on every mention/retweet etc. and take action or do further digging into the people who connected with you. I also appreciated the post scheduling tool (especially the embedded image editing and the Sprout Queue with automated scheduling) and reporting that made it easy to pull data and quickly re-share my most effective messages. My experience with the customer support team was very positive - there was always a quick response to my questions about new features or issues I was having.

Cons: While I appreciate the tool's focus on simplicity with a single-column stream, I do sometimes wish that there were an option to customize views to get more information at once. The tool can sometimes require a lot of scrolling. Also, the cost to add new users can be prohibitive - in general this is a much more expensive tool than some others with similar basic features. In my mind it's worth the investment for larger organizations due to its ease of use and reporting features, but it'd be nice to have an option under $100/month.

Sprout is undeniably powerful when it comes to managing social media and great for tracking stats.

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Stats tracker, ease of message review and task management within a large and complex team. The interface works really well and the scheduling/approval system is great.

Cons: It's a bit glitchy when dealing with large volumes of comments and the mobile app doesn't seem to sync with the desktop account, creating a bit of confusion.

Overall: Easier to handle large volumes of social media comment moderation and to get a good insight into how our platforms are performing.

Good social media scheduling software for medium to large business or agencies

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Sprout Social should be considered when looking for a social media scheduling tool but there are other good options out there too. You'd have to see what best fits your needs.

Pros: - Clean, user-friendly, UI which makes a HUGE difference and allows you to do what needs to be done much easier - They've recently added Instagram scheduling which is awesome - Great support - they've been a great help whenever we've had any issues

Cons: - There's no free plan and the price for the first plan is a bit expensive so an individual or small business will have to look elsewhere

SproutSocial makes my life easier. Working smarter not harder.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Eas of scheduling posts, discovery features...very easy to listen to what people are saying about brand.

Cons: Facebook's TOS seems to make it hard for tools to take a deep dive into Facebook discovery. Would like to see more of that.

Great tool, strong analytics/reports/community management

Feb 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the reporting that Sprout Social offers. As a social media marketer being able to accurately track what's working and what isn't is the name of the game. The scheduling tool is also great. I love the ability to duplicate past messages that performed well so seamlessly with the "send message again" functionality

Cons: There isn't a place to view your profile on the actual dashboard. The sent messages report in the analytics section shows what messages you have posted to various profiles but is cumbersome to get to. Makes double checking how a particular post you sent earlier that day is doing slightly more work than other tools like Hootsuite where you can easily access the content you've posted.

Very organized social media monitoring tool

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can group your accounts and see all the mentions in one stream, not that messy mess on Hootsuite.

Cons: I feel that sometimes it doesn't capture all mentions on Instagram. Also, I found the search very inefficient, when I am trying to find a specific mention.

Overall: Easy monitoring of all our social media accounts.

Capterra-loader

Provides excellent hashtag tracking tools

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The hashtag tracking tools are excellent as well as set out beautifully in well designed reports, easy to use.

Cons: it is very costly and can be difficult to justify the cost against the features that are available.

Great value and everything I could need to run a social Media dept.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Sprout Social is constantly improving their functionality and really takes the time to listen to their consumer needs. Scheduling and reporting is made easy, and I love how easy it is to organize all my client files separately. Tagging on the reporting is also a nice feature.

Cons: Reporting can feel a little bit limited. I suspect that's got more to do with the social platform's API. Also, their social listening tool only works for Twitter.

Probably the best social media tool on the market

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Sprout Social on and off for many years. It's fantastic to use (a really great UI) and it performs very well too - so many useful features. From scheduling to reporting, social listening to chatbots, Sprout Social has it all. It's been growing as a tool over the years and they've been refining the key aspects (such as user permissions, approval processing, reporting and social listening) to the point where it's a brilliant tool. Their recently added features such as advanced listening and chatbots have put it in a whole new league.

Cons: Whilst the pricing is fair, it does get expensive once you start adding multiple users (as the pricing stated on their website is per user). Some of the features that are available for higher pricing packages would be nice to explore as a smaller user but it's understandable that some features are enterprise level.

love the platform but there are some drawbacks.

Feb 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: the task option in inbox and
the tagging options
the facebook report shows impressions and also love the grouping of competitor reporting for instagram and Facebook.
love that you can select more than one date for scheduling a single post.

Cons: that the messages are not grouped in conversation. its confusing.
that i cannot download reports for tags. That the twitter and instagram reporting is not so in depth. that i cant answer instagram private messages or see them from sprout.

you cant schedule a post with more than one image either, each photo goes through as a separate post on Facebook and Twitter. you cant schedule a photo post with a link either, it ignores the photo and uses the link.

Overall: it makes reporting to my clients a bit easier. it helps me keep track of complaints and queries and not miss anything. Loved that i can do it all from one place but I can't really yet, when i need to schedule something i have to still use the separate platforms because of limitations. i also still have to use Instagram by itself for posting, messages and reporting because sprout is insufficient for that. I still gavd to use facebook and twitter for reporting as well as not everthing is available on sprout.
The complaints i have to manually type into a spreadsheet because there is no option on sprout for this.

Great software to solve our social issues

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It solves our key pain point which is monitoring our social channels and ensuring that we are on top of our feedback.

Cons: It could use a UI refresh, but that's pretty nit-picky. The UI has looked the same since we have been using it.

Capterra-loader

This is the most underrated social media tool! It's my go-to for all things social media management.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Analytics and reports are graphically appealing and easy to distribute to higher-ups. Scheduling posts across all channels is also extremely easy to execute. They also have customer service support available at any time which is very convenient for quick inquiries.

Cons: The social listening tool costs extra but if you have the ability to purchase it, GO FOR IT! I have full trust in SproutSocial as they have made it extremely easy for me to highlight the progress and work I do on a daily basis.

Sprout really helps with social marketing across all platforms.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to schedule posts ahead of time, which is very convenient for my schedule. I also love looking at the reports on how the posts did across all channels. That has been very beneficial for our team moving forward. Overall, the service is worth the price you pay up front.

Cons: Posting to Instagram is a little more difficult, seems like it should be streamlined more for the price you pay for this service.

We've been pleased with Sprout Social - it has saved us a huge amount of time!

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User-friendly, clean platform, integrations are good, definite time-saver. I would recommend this software if you're an agency managing 5 or more clients.

Cons: The reporting - I check it against GA, and it's off. I don't find it's comparing apples to apples, so I tend to not use it. It's too bad because the graphs are excellent visuals. But the data is questionable.

Overall: As I mentioned before, it saves us a ton of time. We manage social media for 20+ clients, each with 3-4 platforms. This enables us to give high quality content curation in a shorter amount of time.

I have been using Sprout to manage about 30 social media pages for nearly a year.

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like having a hub to store photos (the asset library) as well as a hub for all user activity across multiple social media accounts (smart inbox).

Cons: *The maximum number of images that can be added to the Asset Library at a time is 10, and if you want to batch 'tag' all of the photos, you can only choose 1 'tag' per set of 10. For content creators that upload hundreds of photos to the asset library per week (like my team), this makes for an extremely cumbersome process.

*You can't search the asset library by file name. You can only sort by file name, date added/modified /etc or search visually. It is truly incredible that there is no "search by name" function for the asset library.

* The mobile app does not offer access to the Asset Library - a huge pitfall, as my company invests a lot of time and resources in building the Asset Library. We are then unable to publish content on-the-go using asset library images.

*The Reports area does not give the ability to customize the data that appears in a report. i.e. if I want to draw data from multiple reports, I can't choose to create a custom report using only the data I selected.

*The listening tool comes at an added cost.

A Great Starter for Companies with Limited Time/Staff

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to schedule posts on multiple social media channels is great. Having access to performance of the posts are great. Being able to see the calendar with posts is a great as well.

Cons: All of the features not being available on mobile version is definitely a bummer. Other than this, there is nothing else that needs to be addressed.

Sprout Social lets us post messages to multiple social media accounts in one shot!

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sprout Social is convenient, easy and keeps all of our social media posts logged in one place. No going into 4 different accounts to post the same messages.

Cons: sometimes social media accounts get detached from the account and you need to go back and sign them back up

Overall: centralized control of all social media accounts.

Capterra-loader

Used as a social media management tool for one of our Partners.

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: 1. You have access to your social media accounts in one place.
2. You can assign tasks to other users part of your team.
3. You can choose which social media platform to focus on.

Cons: 1. You can only add 3 platforms.
2. You can't block users on it.
3. Due to the limited range of platforms it gets difficult if you handle more accounts.

Capterra-loader

Great tool for social marketing

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I used Sprout Social when managing upward of twenty social accounts, and it makes it extremely easy to organize and schedule all of the posts. We were posting multiple times per day, as well as managing any message or comments that came through. Sprout Social a modern, responsive backend that made it very easy to use. It was a much better environment than Hootsuite.

Cons: When we used it, Sprout did not integrate with Instagram and Pinterest. We have clients that use those platforms a lot and it would have been good to be able to schedule everything at one time. It was also was a little pricier than some other solutions.

Overall: Was able to handle large-scale social campaigns from one place!

Aggregates social media channels to make it easy to keep engaged with your audience

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Social media channels keep growing and growing. Having one clear place we can consistently use to see incoming engagement at one place has been amazing. Metrics to evaluate what's working and not working has been a critical tool for us as well to make adjustments for strategies.

Cons: The cost makes it difficult to utilize as many users as we would like. We'd greatly benefit from having multiple users, but cost has been a barrier.

Overall: It's the email inbox to our social media channels. Critical to what we do every week on social media.

Great for social media monitoring and reporting!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the real time analytics and reports that I can pull. It is also nice to be able to see all of our messages in one place from different platforms.

Cons: It is inconvenient that Instagram doesn't allow schedules posting, which isn't an issue with Sprout, but it would make the software that much more helpful.

Capterra-loader

Sprout is a superb tool that makes monitoring and publishing to social 100 times easier

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: My favourite thing about Sprout is they are always on top of the latest changes and APIs in the social world and constantly making valuable product updates. On top of that, they have great customer service, an excellent mobile app for monitoring and publishing on the move, and great reports to show off our team's responsiveness and post engagements.

Cons: No real issues at all. I've had the odd feature suggestion and many of these when shared with our Sprout account rep have been added to the roadmap, so very pleased.

I love using SproutSocial to help keep me informed about what's happening with my company on social!

Jan 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of scheduling posts and the post calendar. It helps to keep all of us on the team aware of what's going on.

Cons: Every so often it seems to drop one of my accounts (Twitter, Facebook, LinkedIn) but doesn't alert me until the post has failed.

Overall: Everything can be maintained from one place.

Very comprehesive and love that is is mobile compatible.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can access from anywhere and I can post to instagram! I also love being able to track keywords. The queue feature is awesome too for filling in content gaps.

Cons: Wish I could search for past content in order to re-send or look up stats easily. I miss the old publishing view. While the calendar is helpful, I liked being able to see everything listed out as before.

Love the ability to easily schedule content in advance and get a clear look at the upcoming schedule

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The look is clean and fresh. It's easy to navigate and schedule content in advance. I love the ability to pull great reports and tracking your overall results. You can compare your results in social media to other profiles as well.

Cons: Nothing. It is really a great product and it's something I am glad to use every day. It makes your job so much easier when you are managing social media.

Very satisfied with the features, ease of use, and customer support.

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use and intuitive for new users. We did not have to do a formal training and most team members jumped right in with using the tool.

Constantly introducing new features - and keeping us up to speed with what is next in the pipeline. Really appreciate the transparency and openness to our "wish list." We feel comfortable sharing our ideas and knowing they are going to the right people for consideration.

Cons: The current features are enough for our day-to-day work, but there are a few we'd like to see added (Pinterest, downloading comments for winner selection on IG posts, scheduling IG stories, etc.)

Great user interface

Dec 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Great user interface. My favorite features are the reports, social listing tools (You can see who's interacting with your company or specific keywords you set up) and being able to 'check off' messages or notifications that you have seen or responded to already.

Cons: Sometimes there are bugs, which can cause functionality issues.

Also, things like LinkedIn Showcase Pages, Youtube, Vimeo, LinkedIn groups, Facebook groups to name a few cannot be scheduled or automated.

Sprout is a great tool to schedule social content and engage with consumers.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: One stop shopping at it's best! We use sprout to schedule social media posts all in one spot. A HUGE thing we look for when using software are the learning curve and customer service. Sprout gets an A+ in both departments. The interface is beautiful, clean and easy to use. The drop downs are intuitive and you don't have to guess around to get what you want done.

They have rolled out a listening tool that we recommended when we were considering the product which makes it even more robust!

The reporting features are great too. You're able to export them reports and add your own branding if you wanted to send the reports to client or plop them in your own documentation. If you run in to any snags or have issues their customer support is responsive and quick to get a hold of.

Cons: The platform isn't all encompassing so some things are add-on expenses. Which is understandable. Everyone doesn't need/want social listening capabilities, but it's a nice add on to have. Do I wish it were included, yes, but I get it.

Sprout Social makes social media management easy.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SS organizes our channels into one convenient inbox, makes assigning tasks easy, and keeps us up to date on our analytics.

Cons: Sometimes replying to long threads can be difficult. Notification of new messages also needs improvement.

Overall: Streamlining process of team-managing our social media interactions.

Best customer service in this category, hands down. Big win with launch of listening product.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The agency model sold us. Big win to invite larger groups rather than paying by the "seat" as previous models and other services demand. The approval process and analytics go beyond what is available in the native platforms which is essential for business use. The social listening is what we've been waiting for--and will be instrumental in our relationship moving forward. With that said, there is a caveat, listed below.

Cons: The social listening is amazing. However, the sales model is seriously flawed. Our clients will not pay every month for each social listener. Moreover, our agency needs to use this as a way to earn new business. We have many pitches in process at any time and it's not feasible for us to pay every month per listener. As such, this amazing service is not available to us on the scale it needs to be. Please come up with a better pricing model so we can use and sell this service. As it stands now, only the really big agencies will be able to afford it. You need the mid-sized agencies like us (about 50 employees). Just like the agency model sold us by not having to pay by the seat, we can't pay per listener. If you made that available to us, say 3 listeners per client in our agency model, that would be a win. It would limit the number so you could up-sell in those cases where big companies want to listen for a lot of different indicators, but it wouldn't prohibit the broader use of the tool for the masses--which will drive significant growth. Additionally, this is a huge differentiator for your business. If you make it out of reach for most clients, you loose your edge. Help us. Help yourselves. Give us this tool! And give it to us in a way that our clients will pay for it.

Overall: People seek out social media software primarily for automation. But that doesn't solve the workflow and analytics issues that social media and community managers face. Sprout enables us to load content and art into the automation platform as drafts, submit for approval and then automate posting. We also need a competitive edge as an agency, and using this software with the ability to provide more robust analytics than what is provided in the native platforms is a huge win. The biggest improvement we've seen to social media tools in general came from the launch of the social listening tool. However, the pricing model is hindering us from being able to use it. Big bummer. And it can be fixed. We hope you will consider applying the agency model pricing structure that exists for all other functionalities to this particular function. It's essential for us to be able to incorporate it into our new biz process and the current cost structure is preventing us from doing so. Please help!

We started using Spout Social mostly for insights and reporting data for our clients account.

Nov 26, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The reports generated from a visual perspective provide a great user interface, and interest to read more.

Cons: The function of the program does not support the cost. Found it to be difficult at times to manipulate data to gather reports. The tiered costs don't provide you a complete set of reports to pull from.

Sprout has made work life so much better!!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the scheduling capabilities, the photo editing software they provide and our totally amazing rep!!

Capterra-loader

Lacking in features, but overall a good bang for your buck

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Sprout Social compiles all the readily-available data from your social profiles into simple, easy-to-use categories. These include top followers, a publishing calendar, and more.

Cons: However, as noted previously, most of the data displayed in Sprout Social is available using other services that are free online. For example, seeing people who don't follow you back, your top followers, and scheduling social media posts are all possible to do without using the tool. On top of that, some features are noticeably missing. There is no robust analytics page, and it's not possible to find the followers with the highest engagement. In other words, features are scarce. On the other hand, pricing is competitive when compared to similar services such as coSchedule. Ultimately, the value is dependent on what type of agency or company is using it.

Overall: I was able to use a variety of social media analytics tools, such as keyword reporting, follower strength, and post performance. However, my initial reason for using the service, to get in-depth data on my followers, was not sufficiently satisfied.

Must have social media tool

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Been using this product for almost 5 years and have switched off of a competitors for Sprout.

Pros: One of the best tools that does publishing, listening and analytics all in one. Most platforms only do one of those well and Sprout pretty much masters all three.

Cons: Honestly, there's not much. It's not really possible to track stats let's say for a specific event hashtag.

Supports our daily workflow and makes us more efficient as a team

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The interface is easy to work with and has a good flow, there is always amazing customer service whenever I need it. The publishing tool is developing over time and I like that the software is always developing and staying ahead in the industry, developing new features to make our job as social media managers eaiser. I also love all the additional written materials and webinars.

Cons: Sometimes it can be a bit slow to load and bugs do happen from time to time, but that's expected and they are always fixed in a timely manner.

Overall: I could not do my job without this software. It provides us with an all in one package of being able to work through the incoming messages and requests, as well as track and report back on our findings and our work. The publishing tool allows us to schedule all posts in advance and work across different timezones.

Here's your ultimate social media account management platform!

Nov 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Analytical reports are very neat and organized therefore easier to digest in one glance. The app is pretty cool albeit limited but it gets work done on my mobile when I'm on the move. Integrates all major social media platforms into a great user interface that's relatively easy to use.

Cons: A few times I've encountered bugs that could not explain why certain metrics were way off when measured with other tools. Looks easy to use off the bat but you should be aware that its not as intuitive as it seems. Cost is a bit prohibitive to include all members of a big team.

Overall: The software was very okay to use and helped me to manage my clients social media accounts with ease. Scheduling posts was a breeze and monitoring conversations for our brands were very effective.

Great Software for Social Customer Care

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Everyone I've spoken to at Sprout has been fantastic. In another year or so once they've really fine-tuned their entire product, it will be one of the best.

Pros: Ease of use - the inbox is extremely easy for care reps to digest, especially if they've never used social tools in the past. Support - Sprout's support team is on top of any issue. I always received a prompt response from their support team. Innovation - Sprout was always at the forefront of new social updates - for example, they are one of the only engagement tools to offer a built in chat bot.

Cons: Lack of integration - Sprout doesn't integrate with many other products, specifically listening tools. Social listening - While they are developing their own listening tool suite, they are going to be behind industry leaders for some time yet.

Capterra-loader

Best Social Scheduling Tool for multiple clients!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that all of my clients are in one place and I can monitor their accounts, schedule posts, and check stats all in one place.

Cons: I'm not a fan of the recent update. I liked the previous calendar feature and find this update much more difficult to see my work for the month.

One of my go-to SM management tools

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great user interface (I like it much better than Hootsuite's interface). Customer service is superb! Anytime I had any issues with using SproutSocial, their customer service was a chat or email away. Their customer service seems like a very small team of people, but they are very quick to respond and get to a solution. I've used SproutSocial for several different companies, both large and small, and it works great for managing it all. Analytical reports are clean and better than the ones in Hootsuite. My favorite features are the reports, social listing tools (You can see who's interacting with your company or specific keywords you set up) and being able to 'check off' messages or notifications that you have seen or responded to already. In HootSuite, you cannot do this and sometimes messages can be missed. Another favorite feature in the reporting is being able to compare your company page with competitors and see how you stack up agains the competition. Following/unfollowing accounts on Twitter is another great and useful feature.

Cons: There are a couple social networks that cannot be integrated with SproutSocial, and therefore I have to resort to also using Hootsuite. Things like LinkedIn Showcase Pages, Youtube, Vimeo, LinkedIn groups, Facebook groups to name a few cannot be scheduled or automated. SproutSocial covers the larger social media pages you need to manage like Facebook pages and Twitter. Because it cannot schedule at all social networks, I have to do most of my scheduling in Hootsuite.

Fine for General Community Management

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The preview feature is awesome. I like how the scheduling features are set up. They make it easy to track what is going out and control/change content posts.

Cons: - The data pulls can be glitchy.
- It would be cool to have more conversation monitoring outside of just account monitoring.

Spout Social is a solid tool. It allows me to monitor and react to all social media interactions.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Smart Inbox and the Publishing Tool are very useful. I also like the app a lot. Its cool to have all interactions from our profiles on one page.

Cons: The Feed is the least useful tool for me as we dont use Twitter. Im also missing some quality of life features like being able to edit a post from the publishing calender.

Overall: Faster workflow especially when working with a lot of different profiles.

Fantastic social monitoring and posting platform

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having a single platform to properly manage Twitter, Facebook, LinkedIn and Instagram is vital when managing a social network. Sprout Social's interface makes that easy. Even better is the way it enables social interaction through comment responses.

Cons: The closest I can come to negatives is cost (it would be nice if it were cheaper per user account) and its limited integration with Instagram (which is more a negative for Instagram's API than anything else).

Overall: Improved social monitoring and reporting. Faster response times across multiple platforms.

Capterra-loader

Excellent software product for multiple social media platform usage.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved that it integrated seamlessly with social media platorms and news feed aggregators like Feedly. It was also easy to create multiple profiles and post to them effortlessly.

Cons: Unless you have a lot of profiles and have a need for all of the tools offered, the software can get a bit pricey compared to other options on the market.

Overall: As a social media manager, Sprout Social software was my first introduction to a full package software that had everything I needed to post to all of my social media platforms, follow conversations for better engagement and a full library of reports to use for my company and my clients. Their customer service is also amazing.

Sprout integrates a number of tools to save time managing social platforms

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sprout saves time. With its straightforward and clean design, easy mobile app and calendar function, I can quickly schedule messages no matter where I am¿and pause or reschedule when needed. The weekly analytics report is helpful for a fast snapshot of activity delivered to your inbox.

Cons: There's a few limitations: you can't shrink URLs via the mobile app, you can't tag photos on scheduled tweets.

Love the analytics option

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use
Great analytics
Great costumer support when you have a question
The FAQ has answers to pretty much anything you need

Cons: I would make it mobile friendly. It is great on desktop but I am usually on the go and would love to be able to use it on my cell phone