# Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121447/Sprout-Social/reviews --- Sprout Social 4.4 (606) [View alternatives](https://www.capterra.com/p/121447/Sprout-Social/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sprout Social Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Zach P Marketing CoordinatorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Our organization operates nearly a dozen main social handles and multiple sub-brands, Sprout Social has made it incredibly easy to manage all of our social handles across several platforms.“ February 22, 2026 Zach P Marketing CoordinatorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “The only caveat with Sprout and other providers is that it can get quite expensive if you require several user licenses and have a large number of social handles.“ February 22, 2026 Zach P Marketing CoordinatorEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Being able to operate all of our social channels in one platform helps save time and allows for better collaboration across the social team.“ February 22, 2026 Chris L OperationsPublishing, 2 - 10 employeesUsed the software for: 1-2 years. “Even though it's cheaper than hiring a PA or VA to do the same work, it is still more expensive than competitors.“ March 26, 2026 TG Tim G Customer Service ExecutiveCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “Today, I capture all of them in a single dashboard and respond more quickly and having the ability to do that makes a meaningful difference in how our clients perceive us.“ July 14, 2025 RW Richard W Senior Digital Marketing ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Reporting felt quite limited, customer success managers and account management was also not great.“ October 29, 2025 Chris L OperationsPublishing, 2 - 10 employeesUsed the software for: 1-2 years. “Sprout Social was simple and easy, and worked great. If you are replacing a real person, want good analytics to check performance, so you can do more fo that, then this might be a good option for you.“ March 26, 2026 BM Bill M CEOAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “It's very expensive, has poor usability, hides advertised features behind paywalls, delivers questionable ROI, and provides terrible customer service.“ October 11, 2024 ## Showing most helpful reviews Showing 1-25 of 606 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris L. Operations Publishing Used the software for: 1-2 years ### "A simple solution to replace a social media manager" March 26, 2026 4.0 I tried a bunch of social content schedulers to find what would work best for my business. Sprout Social was simple and easy, and worked great. If you are replacing a real person, want good analytics to check performance, so you can do more fo that, then this might be a good option for you. Pros The drop and drag editor makes scheduling content across multiple social media platforms simple and easy. The analytics are top notch. Cons It is an expensive version of a simple software. Even though it's cheaper than hiring a PA or VA to do the same work, it is still more expensive than competitors. Review Source JM Jeff M. Marketing Director Financial Services Used the software for: 1-2 years ### "We love it! Great product! " September 16, 2025 5.0 It's been very positive and I think we'll be with Sprout Social for a while provided the value continues and the features improve over time as the industry adapts. Pros They make it easy to see our entire inbox and messages we have. We're also able to respond directly to messages and comments from Sprout Social. IT's easy to use and set up, as well as schedule posts in advance for easy publishing. We feel confident in it's security and have never had an issue or bug that has needed to be worked out. The vaue we're getting is great and they're willing to customize your plan based on what you need. Cons There are a lot of features to learn and sometimes it can feel a bit overwhelming to try and use all of them. It's a very robust product. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Sprout Social Sprout Social gave a better value for money and more robust tools. Review Source KJ Karen J. Marketing Manager Entertainment Used the software for: 2+ years ### "Outdated - doing less, charging more, terrible contracts" January 13, 2025 1.0 Outdated provider with cut back support staff but charging more for less. They are no longer leaders in the space, look at the newer options - they offer better features and value for dollars. Sprout got rid of our account manager and AU support teams, without telling us - we've been ghosted since before our contract was due to auto renew. So any questions around whether our plan was still the right level, if we needed the extras we were upsold, went unanswered. Despite breaching contract and taking away the local rep (which was the selling point) - they're refusing to terminate the contract until rollover time again. So obtuse, despite years of taking our money, so now lawyers are getting called in. Pros They are relatively easy to use with some handy in built reports Cons Cut back support staff - got rid of our account manager and AU support teams, without telling us Auto renew annual contracts and despite us trying to contact our rep to review our needs and being ghosted, they refused to revisit this They are no longer leaders in the space, look at the newer options - they offer better features and value for dollars Switched from [Loomly](https://www.capterra.com/p/166498/Loomly/) Our social media manager had used Sprout before and wanted to use it again for familiarity. Regret switching and not looking at alternatives - Sprout are far less value for money and slower to jump on social media platform updates than Loomly. Review Source Response from Sprout Social January 23, 2025 I apologize for the issues you've experienced with Sprout Social. I understand that lack of support can be frustrating, and we strive to offer strong support and communication with our customers. If you have any other concerns you'd like to chat with our team about, please feel free to reach out to us. Zach P. Marketing Coordinator Education Management Used the software for: 2+ years ### "Sprout Will Superpower Your Social" February 22, 2026 5.0 Overall using Sprout has been a huge boost to our social strategy, both paid and organic. Being able to operate all of our social channels in one platform helps save time and allows for better collaboration across the social team. I would highly recommend using Sprout Social if you're looking for a new social media management tool. Pros Our organization operates nearly a dozen main social handles and multiple sub-brands, Sprout Social has made it incredibly easy to manage all of our social handles across several platforms. The reporting tools are top tier and it is incredibly simple to generate visually appealing reports, especially for paid campaigns. Having switched over from another provider the learning curve was quite simple as the user interface is intuitive. It won't take long to master Sprout Social. Cons The only caveat with Sprout and other providers is that it can get quite expensive if you require several user licenses and have a large number of social handles. The features are worth the money, but it is important to consider how many user licenses you will need to adequately support your organization. Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Hootsuite was lacking some fundamental features we were looking for and the enterprise solution they offer was too expensive for us. Review Source Response from Sprout Social February 23, 2026 Hi Zach - thank you so much for taking the time to leave us a review. We truly value your feedback. Please be sure to join our community of other Sprout users to stay up to date on our latest releases and threads! https://community.sproutsocial.com/ MV Mariana V. Social Media Lead Marketing and Advertising Used the software for: 1-2 years ### "Recommended for social media management" April 11, 2025 5.0 Great experience and great customer service! Pros User-friendly interface with all the latest updates and a preview grid for Instagram. The reports are really complete and you can even have a competitors' report. Cons A little expensive. Custom reports will be deprecated. Social Listening seems very basic, and not as advanced as other tools. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Sprout Social overall their analytics, ai integration and management features seemed better. Review Source Response from Sprout Social April 14, 2025 We're so glad to hear that you're utilizing the Reporting, analytics and AI features of our platform. I understand your feedback on Social Listening, and I'll be sure to pass that along to our product team. Thank you for choosing Sprout Social! DB Diana B. Founder Computer Software Used the software for: Less than 6 months ### "Not very good. See comments." February 1, 2025 1.0 They need to focus on being great at one thing instead of trying to do everything. It was quite hard to get anything done in Sprout Social, and when it was setup - the results were disappointing. Pros There really wasn't much to like. I was told to test this on behalf of a client, and I will be recommending future clients to pass on them. It's much harder to use than HootSuite and Buffer for managing social media. Then when it comes to social listening, it's very complex and not very helpful once it's setup properly either. Cons They're trying to be an everything platform, and they're not especially great at anything. They're not the best at managing multiple channels or social listening. It's also expensive for being average at both of those core things. Switched from [Buffer](https://www.capterra.com/p/143492/Buffer/)[BuzzSumo](https://www.capterra.com/p/177181/BuzzSumo/)[Semrush](https://www.capterra.com/p/151962/SEMrush/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) My client wanted to see if Sprout Social was better than a combination of BuzzSumo or SEM Rush + Hootsuite or Buffer. My conclusion was that it is not. My testing did not go beyond the free trial as the other tools are much more superior than SproutSocial. Review Source Response from Sprout Social February 3, 2025 We're very sorry to hear you had a poor experience with Sprout Social. We strive to be a user-friendly, valuable platform for our users, and we'd be happy to chat through specific issues you've faced if you're interested. Please reach out to us if you'd like to chat through specifics and see how we can improve your experience. Thank you for your review. VR Verified Reviewer President Marketing and Advertising Used the software for: Less than 6 months ### "There’s no way any of these 5 star reviews are genuine" October 24, 2024 1.0 If you’re an agency that is looking to destroy your bottom line, pass on expensive unnecessary costs to your clients and be locked in to a service that cares about nothing except squeezing every dime out of your business, Sprout Social is definitely the social media management platform for you! Pros The pros? I suppose the posting workflow is good, as good as other platforms that are 10% of the cost. A lot of the “features” that I was promised when they locked me into a year contract with high pressure sales ended up being features that either don’t work very well or are actually kept behind massive pay walls. You’ll have to remortgage your house to get the full functionality out of Sprout. Cons Where do I even start. 1. To send approval requests to clients, you have to add them as an additional user… EVERY SINGLE additional user is a $499 PER MONTH. I was promised that external approved were free, so sending approval requests to clients would not cost extra, they never mentioned that you’re only allowed 3 external approved for THE ENTIRE ACCOUNT. They pressured me into signing a contract and sold me a bunch of lies. I don’t even find the platform very intuitive. Not only that I find the features are lackluster, I have used other platforms that are a fraction of the cost with a more intuitive UI and pretty much the same features. Alternatives considered [Planable](https://www.capterra.com/p/171744/Planable/)[Cloud Campaign](https://www.capterra.com/p/166130/Cloud-Campaign/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Sprout Social Because I fell for their marketing, false reviews and high pressure sales tactics Switched from [Planable](https://www.capterra.com/p/171744/Planable/) Because a sales rep convinced me that Sprout was far superior and worth the massive extra cost in the long run. Worst decision I’ve made in a long time Review Source TG Tim G. Customer Service Executive Civil Engineering Used the software for: 2+ years ### "Helps me keep on top of customer messages." July 14, 2025 4.0 We used to miss questions customers were asking in the comments on posts because they were in so many different places. Today, I capture all of them in a single dashboard and respond more quickly and having the ability to do that makes a meaningful difference in how our clients perceive us. Pros I like that all of our social stuff comes in to one place. It prevents me from having to log in and out of separate accounts just to respond to comments or DMs. The tagging system also comes in handy to help us keep track on who on the team worked on what. Cons It can be a little overwhelming to get started, especially the analytics portion. It took me a week to feel comfortable and I’m still puzzled by some filters. Review Source Response from Sprout Social July 21, 2025 Thank you for your review! It's great to hear that Sprout is helping you consolidate comments and DMs. I understand the platform can feel overwhelming, please feel free to reach out to our customer support if you ever have any questions. We're here to help! RW Richard W. Senior Digital Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Sprout Social" October 29, 2025 4.0 Overall positive. It was a strong tool that did what we needed for a medium size business. Fairly cost effective too. Pros Easy to use, simple interface and reliable social publishing. Also has a social advocacy bolt on which is useful for getting employees to share content. Cons Reporting felt quite limited, customer success managers and account management was also not great. Sometimes we felt like an inconvenience. Review Source Patricia M. Content Creator Online Media Used the software for: Less than 6 months ### "Simple & Easy" December 1, 2025 4.0 sprout was recommended by other content creators who are in the same industry as I am and I love all of the features and how simple it is for me to use and post without challenges Pros Ease of Editing & posting and it is very good for content creators across the spectrum. For me a mini youtuber it is great Cons a little costly for mini content creators, as I have not started earning from my channels, it's a bit costly for me to maintain Review Source Response from Sprout Social December 2, 2025 Thank you for your review! It's great to hear that Sprout's been a great fit for you as a content creator. We understand that cost is a factor and we will certainly note your feedback. JW James W. Owner Media Production Used the software for: 2+ years ### "Best SMM Tool Out There" February 18, 2025 5.0 10/10 amazing support, so many features, and truly the best UI experience. Pros Literally the only social media tool you need. Cons cost can be a little expensive, but once you use it, the value is there. Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) The feature comparison and UI/UX is a game changer and ultimately saves me time. Review Source LT London T. CEO Marketing and Advertising Used the software for: Less than 6 months ### "New user demo to buyer" August 30, 2024 5.0 Pros I love the ability to have unlimited # of accounts along with the competition reports and AI integration. Cons I don’t love the cost but find it semi reasonable for the features. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Sprout Social Number of users to add to the account. This was really important that it had an unlimited number. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Number of users to add to the account. This was really important that it had an unlimited number. Review Source VR Verified Reviewer Digital Executive Marketing and Advertising Used the software for: 2+ years ### "One of the best social media management & analytics. " July 8, 2022 4.0 My overall experience with the tool is quite satisfactory. It really impacts your day to day tasks and have a strong algorithm around it. I am quite surprised that it somehow outperform so many other tools. Same is the case with exceptional user interface Pros It is simple and at the same time do really good when it comes to social media monitoring & analysis. It is by far one of the best tool that I have used. Cons It is a bit expensive compares to the same products available in market. Switched from [Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) My company was looking for a better solution for their needs Review Source AF Allie F. Social Media Associate Education Management Used the software for: 6-12 months ### "Great data" January 16, 2025 5.0 Easy to use and helpful analytics for data meetings. Pros I like the incredible statistics and data given for each platform. Cons It is very expensive and I feel like the data is the only difference between sprout and others. Review Source Response from Sprout Social January 23, 2025 Thanks so much for your review! I'm so glad the data has been insightful for you, and I understand your concerns about pricing. We strive to deliver the best value to our customers. EF Earl F. Social Media Coordinator Education Management Used the software for: 1-2 years ### "You NEED Sprout for all social needs!" August 22, 2024 5.0 I have used Sprout both for personal and professional reasonings and the platform always exceeds my expectations! Pros As a life long social media user and lover, Sprout makes it easy to do task such as social listening, scheduling, and reporting! Cons I really don’t have any negatives about the platform other that the price could be a bit better. Review Source VR Verified Reviewer Social Media, Influencer & Community Manager Hospital & Health Care Used the software for: 2+ years ### "Premium Social Media Management Tool - Worth The Money (If You Can Afford It)" July 31, 2023 4.0 Pros Their strength, by far, is the Smart Inbox, which is unparalleled and a time and life-saver for in-house marketers or agencies managing a large volume of social media accounts, or with huge volumes of inbound customer service inquiries. The suite of reports is second-to-none, with an extensive range of options across all of the major social media networks. Cons Sprout Social is hideously expensive. Seriously. However, if you can afford it, Sprout is one of the best all-around tools on the market. Their social listening, while "good", is a costly add-on and is limited compared to other providers like Brandwatch. Alternatives considered [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) Review Source NW Nathaly W. Marketing Manager Utilities Used the software for: I used a free trial ### "Super Charge your Social Media" February 26, 2020 4.0 Definitely enjoyed the user friendliness of the platform and their support was also really great. I enjoyed the smart inboxes, competitors social analysis and scheduler. I would say the platform is easy to get into straight away and is easy to build a fell formed strategy from. Not much else too it. If it wasn't for the cost, I would have definitely gone with this platform and I'm still a little sad that I was not able to use the software just because of price. Definitely a Happy, Easy and Joyful experience. Pros Firstly. Sprout is extremely user friendly and simple to use. I honestly really enjoyed that all comments and direct messages from any platform are collected in an inbox for me to respond to as soon as possible and never miss a comment. This was very important to me and something that I could not find on other platforms. I also enjoy the Scheduler, which is important to be but similar to any other scheduler. The competitors analysis of their social media was very enlightening and brought a whole new spin to the game which I also really appreciated! The software has your typical reporting and listening tools, which is also essential. I would say that sprout is very on point when it comes to doing a cohesive social media strategy. Would definitely recommend to anyone who wants One place to take care of all things social media related. Cons You can not control any Ad accounts from sprout, but you can engage with boosted posts and ad's once they are live. Hence, sprout will work in compliment with the original ad account. I also struggled with the fact that I was only allowed 10 accounts. We are not an agency but still need more than 10 social accounts. Their price to add accounts asked too much for us to beable to continue with the purchase of the software. We operate in South Africa. So going from Rand to Dollar is quite a big leap. Although the software has many lovely tools, the price just didn't equate for us. The only other tool I can think of which would be missing is SEO in terms of Social. Otherwise Sprout Social pretty much has most tools you would need from a Social Managing platform Reason for choosing Sprout Social Sprout was the the only one with competitors analysis as opposed to SEMrush., but SEMrush is more of an SEO listening tool than a social media management platform. Sprout also had the smart inboxes which were the most helpful to our team in collecting comments and message for quick engagement. Hootsuite was too clunky whilst Sprout was more streamlined and user friendly. Postcron is only a scheduling tool. Review Source Gloria V. Digital Marketing Trainer E-Learning Used the software for: 2+ years ### "Great tool for various Social media managements " August 30, 2022 5.0 Pros It offers simple navigation which helps a new user to use the platform with ease.And also it helps to manage multiple social media accounts in a single platform so that time consumption is less and high productivity. Cons According to me ,social media management tool is inevitable in my work so I chose tools with chrome extension .This tool ofcourse offers extension but it has little glitch.There is a room of improvement else it is wonderful tool for social media marketers . Review Source Virginia O. Senior Marketing Data Analyst. Financial Services Used the software for: 2+ years ### "Sprout gives us a competitive edge." March 31, 2023 4.0 Currently, our marketing department is utilizing the Sprout platform for real-time scheduling, planning, and analysis of our social media presence. Sprout has provided my team with advanced insights into brand conversations across multiple digital spaces. Pros I am thrilled with the significant impact that Sprout's collection of analytic tools has had on our social media operations. In particular, having access to key social media engagement metrics has eliminated the guesswork from our social media strategy by simplifying the measurement of the most critical metrics, providing complete oversight of every social media profile linked to our account, and facilitating quick comparisons between our social media performance and that of our top competitors using historical data filtering. Cons Occasionally, I have faced minor challenges when attempting to tag company names and locate users directly from the Sprout interface. This bug has been observed solely while engaging with the LinkedIn social space through Sprout. Review Source AN Abigail N. Social Media Specialist Architecture & Planning Used the software for: Less than 6 months ### "Simple SM manager with superior Analytics feature" December 13, 2016 4.0 I discovered Sprout Social through a Facebook ad. Before deciding to take the trial, I read some of the reviews here and on Capterra and my expectations soared and became somewhat unrealistic to be honest. The pricing threw me off because $99 monthly seemed kind of steep given the features. Nevertheless, I had nothing to lose by trying it out so I decided to signup for a trial. I’ve used/currently use Hootsuite, Buffer, Swift Social, Kontentino, and many other social media managers, so I had a lot to compare Sprout social with. Sprout social is easy to use, the layout is fairly simple and uncomplicated, the dashboard is somewhat of a mix between Social pilot and Kontentino, so are the features. My favorite features are the Smart inbox and the Sprout queue. The social queue is similar to Hootsuite Auto schedule function. The RSS function in the feeds tab is also really nice as I was able to connect it to my Feedly account. A major use of this is the post via RSS function, which I used to auto tweet blog posts from influencer blogs in my niche. The Asset Library is also an amazing feature as it is a great way to store images for future use. The discovery tab shows suggestions on accounts to follow and unfollow, people who have conversed with, and people who mentioned you in a post. Sprout social is a great social media manager, however, It doesn’t seem all that superior to Hootsuite or Swift social. Considering the cost, I expected more out of it. Which I’m aware is rather ridiculous. I will say this though, the “Reports” function offers a variety of important stats such as: Group reports, Twitter profiles \[For tracking profile performance to determine the impact of twitter content\], Twitter comparison, Twitter listening, Facebook page report, Facebook competitors, Engagement reports, Team reports, Task performance, Trends, Instagram profile analysis, LinkedIn page, Tag report, Google analytics and Sent messages. To me, Sprout Social’s unique feature is its analytics function. No other SM manager, except perhaps SMHack, has such powerful and detailed social media analytics. Pros The Digital Asset Library The Analytics feature The RSS feature can serve as a social media content generation tool. Easy UI Cons The pricing is rather steep. There are other SM managers with more powerful features which could prove to be a better substitute to Sprout Social. MavSocial has a better Asset Library feature, SMHack provides just as detailed analytics, Swift social has powerful RSS feature, and Hootsuite is cheaper, has an automatic scheduling function, as well as one of the easiest SM Managers to use due to the numerous tutorials online and it's inbuilt mini-tutorial. Review Source Kiran S. Delivery Manager Hospital & Health Care Used the software for: 2+ years ### "The Best Social Media Management tool " October 15, 2022 5.0 Pros 1\. Scheduling posts 2. Chatbots 3. Social Listening Cons 1\. It is quite expensive 2. Add on features costs more than the tool itself. Other than these two sprout social is a great tool to have. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Sprout Social Features Switched from [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/) Features Review Source Megan G. Chief Marketing Officer Consumer Goods Used the software for: 1-2 years ### "Sprout social – automate all your social networks in one place" September 6, 2023 4.0 When it comes to publishing, Sprout stands out because it tailors unique settings to each platform. This means I get an immediate alert if an image is the wrong size or if I post it at the optimal time. The reporting features are also very clear and comprehesive, ready to be shared with team members without reformatting. Pros I've been using Sprout Social for a while now and it's been a good tool for managing our social media presence. The ease with which I can pre-schedule posts and preview them as they will appear natively on each platform is nice. What I find especially helful is the unified dashboard that allows me to view and respond to all comments, tags, and direct messages across multiple social media sites. The Smart Inbox feature is a huge time saver as it eliminates the need to log in to each platform individually. Cons A negative point is its cost, compared to other platforms that perform the same function, I consider it expensive, another negative point is the customer service, it is slow and it takes time for them to understand the problem, I think they need better training. Review Source ☞ Matt V. CEO Accounting Used the software for: 1-2 years ### "Worst decision we have made for a marketing platform" March 20, 2024 1.0 Terrible. One of the worst decisions we have made. Now that they are still charging us, we asked for support and they said they can only send articles and videos. Nobody can talk to us. Pros The "pros" didn't turn out to be pros at all. We wanted our clients to be able to use the link from Sprout and review posts. Turns out, they had trouble with it and never used it. Every other feature can be found in systems 1/10 the price. Cons They will not let me out of the contract. They auto-renewed me after a year for another year and we have since moved all our accounts elsewhere but they are still charging us $400/ month. Review Source VR Verified Reviewer Marketing Program Manager Construction Used the software for: 2+ years ### "Efficient way to post social content" November 22, 2022 5.0 The need to be able to schedule future posts across all platforms Pros It saves us so much time to be able to have one post posted across multiple platforms. It was a real time suck to need to login to multiple platforms, paste copy, upload images, and post. It is alos great to have all analytics in one single place. Cons I do wish you could use the same post and schedule different times per platform. I also wish it would automatically resize images for the different platform specifications. Switched from [Buffer](https://www.capterra.com/p/143492/Buffer/) Price Review Source Lori Ann R. Brand + Marketing Manager + Creative Content Maker Marketing and Advertising Used the software for: 2+ years ### "Sprout Social Expanded Tools and Metrics Reporting" April 11, 2019 5.0 Anytime I have had a technical issue (and there have only been a few in the past nine years) their customer support team was responsive, friendly and efficient at fixing the problem. Each member has their own dedicated account manager, which feels nice. Such a great company, and perfect tools for digital content management. Pros I have been using Sprout Social daily, since 2010 as a freelance marketing professional. I manage several B2B and B2C accounts, and had previously used Hootsuite. The dashboard in Sprout Social has every possible automation, scheduling feature and content research resource you could imagine. From social listening via #hashtag keywords, to suggestion content from over 30 industry specific niches. My clients love the metrics reports, and I love that I can brand them quickly and easily to my own agency. If you are a content marketer, you have to try Sprout Social. It has saved me well over 15 hours per week for more than nine years. Cons I wish they had an auto-scheduler for Instagram. Other software companies have specialized in scheduling posts for IG and IGTV, but this isn't available in Sprout Social. I think this is the only thing that is missing from this amazing software. Review Source Similar Products Featured