# Page 11 | Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121447/Sprout-Social/reviews

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Sprout Social

4.4 (606)

[View alternatives](https://www.capterra.com/p/121447/Sprout-Social/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Sprout Social

## Showing most helpful reviews

Showing 251-275 of 606 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Treasury Analyst  
Financial Services  
Used the software for: 6-12 months

### "Very good social media mgmt tool"

May 8, 2022

5.0

Pros

It's simple. Major functionality is easily identifiable on the main dashboard and the day to day usage is quite straightforward

Cons

Just the interface for creating posts. Creating and sharing content is such a central thing in social media but the UI makes it not feel like it

Review Source

VR

Verified Reviewer  
Communications Coordinator  
Plastics  
Used the software for: 6-12 months

### "Manufacturing Social Media Management"

June 8, 2022

5.0

Pros

love that you can schedule future posts with this program also love how easy it is to share calendars to others and save calendars to bookmarks to access easily we use the program through a 3rd party marketing company

Cons

it was a little rough to understand at first because i had never used it before. we use the program through 3rd party marketing company and i wish we could have multiple logins for our marketing team through them without having to pay extra.

Review Source

Vanessa M.  
Personal docente  
  
Used the software for: 6-12 months

### "Very good software to interact in social networks."

May 15, 2018

5.0

Pros

It is very useful and helps me to interact with most of my social networks at the same time, I think it is the best strategy to consult the opinion of the audience on any particular topic.

Cons

Although it includes most of the social networks, there is still to be included, especially the most recent, otherwise I do not have any complaints, it is very good software and very functional.

Review Source

VR

Verified Reviewer  
Digital Marketing Manager  
Retail  
Used the software for: 2+ years

### "Great for managing social media accounts"

April 3, 2019

4.0

Being able to quickly post captions/creative to our social accounts.

Pros

I loved the fact that sprout social is super user friendly and intuitive. You can spend your time coming up with creative/copy and wont have to focus on the technicality of setting up a post.

Cons

The integration between facebook and IG. However, I've heard that various other social posting platforms have similar issues, so this might also be a Facebook/IG issue.

Review Source

JA

Julio A.  
President  
Marketing and Advertising  
Used the software for: 1-2 years

### "Sprout Social Could be for you."

August 25, 2022

5.0

I rely on it daily and for the tonnage of content my client puts out it really, dos the job.

Pros

It has a great many features from reporting to scheduling. It is pricey, but makes up for it in robust features.

Cons

The price is a little high when compared with other solutions.

Review Source

VR

Verified Reviewer  
Social Media Consultant  
  
Used the software for: 6-12 months

### "Here's your ultimate social media account management platform!"

November 11, 2017

5.0

The software was very okay to use and helped me to manage my clients social media accounts with ease. Scheduling posts was a breeze and monitoring conversations for our brands were very effective.

Pros

Analytical reports are very neat and organized therefore easier to digest in one glance. The app is pretty cool albeit limited but it gets work done on my mobile when I'm on the move. Integrates all major social media platforms into a great user interface that's relatively easy to use.

Cons

A few times I've encountered bugs that could not explain why certain metrics were way off when measured with other tools. Looks easy to use off the bat but you should be aware that its not as intuitive as it seems. Cost is a bit prohibitive to include all members of a big team.

Review Source

Ken D.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "It could have been great, but"

March 1, 2020

5.0

I was happy with the software, but I was less than thrilled that I had a customer service person sending me messages of this sort.

Pros

I love the software. I found it to be intuitive and easy to use.

Cons

My point of contact sent me threatening, rude and unnecessary emails while I was in the hospital. I voided my contract before it became effective. Had it not been for this representative I would still be a Sprout Social customer.

Alternatives considered

[Buffer](https://www.capterra.com/p/143492/Buffer/)[Loomly](https://www.capterra.com/p/166498/Loomly/)[Sendible](https://www.capterra.com/p/130894/Sendible/)

Reason for choosing Sprout Social

The simplicity of the interface.

Review Source

MW

Maggie W.  
Communications Specialist  
Banking  
Used the software for: 6-12 months

### "Sprout Social"

December 6, 2019

4.0

Overall the experience with Sprout Social is good. It’s fun and easy to use and the customer support is great and they want to help you. That goes a long way with any software.

Pros

I like Sprout Social as much as any other social media planning. It’s easy to use, it shows me how my monthly social media looks and how it’s planned and I get reports from it. It does it’s job well and it hasn’t really let me down.

Cons

I’ve noticed when I’m looking at my social media calendar for an account that it will glitch if I look at what’s planned for a day. If I just looked at what was being posted on Tuesday then click on Wednesday it’ll show Tuesday’s posts until I click out and click on it again. Nothing major but it can definitely mess a planner up when they’re trying to plan out for a month or two.

Review Source

VR

Verified Reviewer  
Admin Assistant  
Higher Education  
Used the software for: 2+ years

### "Excellent social media management."

October 25, 2019

5.0

This makes it easy for our social media teams to produce and schedule content at all times of the day.

Pros

Sprout makes it easy to pre-plan social posts. It takes a lot of pressure off of the hands of media managers. No more setting reminders through the day.

Cons

I wish the analytics features were a little bit more extensive. So far, the tools are helpful, but limited. I can do the same thing in the native app. (twitter/FB/insta, etc)

Review Source

VR

Verified Reviewer  
PR & Marketing Specialist  
  
Used the software for: Less than 6 months

### "Great tool, strong analytics/reports/community management"

February 22, 2018

5.0

Pros

I love the reporting that Sprout Social offers. As a social media marketer being able to accurately track what's working and what isn't is the name of the game. The scheduling tool is also great. I love the ability to duplicate past messages that performed well so seamlessly with the "send message again" functionality

Cons

There isn't a place to view your profile on the actual dashboard. The sent messages report in the analytics section shows what messages you have posted to various profiles but is cumbersome to get to. Makes double checking how a particular post you sent earlier that day is doing slightly more work than other tools like Hootsuite where you can easily access the content you've posted.

Review Source

VR

Verified Reviewer  
Founder, Managing Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Glitchy but better than some of the alternatives"

December 24, 2018

3.0

Pros

The reporting is nice, and the ability to schedule all platforms in one place.

Cons

It was glitchy for us (continually disconnecting accounts), support was not very helpful, became not worth the price.

Review Source

VR

Verified Reviewer  
Responsabile Commerciale  
Business Supplies and Equipment  
Used the software for: I used a free trial

### "Uno strumento completo per la gestione dei social media"

December 5, 2023

4.0

Ho fatto il periodo di prova per verificare se poteva fare al caso mio, alla fine ho optato per altro software, ma in generale Sprout Social è davvero completo. Le funzionalità di monitoraggio delle conversazioni permettono di tenere traccia delle menzioni del proprio marchio sui social, inoltre fornisce strumenti di analisi tali da valutare l'impatto delle attività social sulla crescita dell'audience.

Pros

Un punto che apprezzo molto di Sprout Social è la possibilità della gestione collaborativa dei social, con la quale più membri del team possono lavorare insieme sullo stesso progetto ottimizzando molto.

Cons

Forse per l'uso che ne posso fare io è fin troppo dettagliato e completo, con possibilità di integrazioni e monitoraggio molto dettagliato.

Review Source

EM

Emma M.  
Director of Communication  
Religious Institutions  
Used the software for: 2+ years

### "Easy to use"

April 12, 2019

4.0

I appreciate the interface, the ease of use, and the analytics. And it's just super helpful to be able to plan content in one place. To be honest though, I keep alternating between Hootsuite, Sprout, and Buffer because I'm not sold on any one. Falcon would be my ideal but it's just so expensive.

Pros

I appreciate the ease of use for new and seasoned users alike. The analytics are helpful, too.

Cons

The pricing - you can get the same level of access and features for less with other less clean options.

Review Source

VR

Verified Reviewer  
Freelance Writer  
Public Relations and Communications  
Used the software for: 6-12 months

### "Useful, but pricey"

January 8, 2019

4.0

Pros

The built in CRM is useful for collaboration. I like that you can easily set permission levels and roles. The analytics are in depth and the mobile apps work well.

Cons

Sprout Social is expensive compared to other social media management tools. The scheduling tool feels a bit limited and I wish it could be more specific between weekday and weekends.

Review Source

AH

Amy H.  
Global Social Media Manager  
Consumer Electronics  
Used the software for: 1-2 years

### "Supports our daily workflow and makes us more efficient as a team "

November 15, 2017

4.0

I could not do my job without this software. It provides us with an all in one package of being able to work through the incoming messages and requests, as well as track and report back on our findings and our work. The publishing tool allows us to schedule all posts in advance and work across different timezones.

Pros

The interface is easy to work with and has a good flow, there is always amazing customer service whenever I need it. The publishing tool is developing over time and I like that the software is always developing and staying ahead in the industry, developing new features to make our job as social media managers eaiser. I also love all the additional written materials and webinars.

Cons

Sometimes it can be a bit slow to load and bugs do happen from time to time, but that's expected and they are always fixed in a timely manner.

Review Source

Lillian K.  
Digital Associate Account Executive  
Management Consulting  
Used the software for: 1-2 years

### "Reviewal Process Difficult to Set Up"

December 10, 2019

4.0

Pros

I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach. There is also an option to post the same post on multiple days which is nice when you are promoting an event or product.

Cons

I don't like the overall set up on how to set up your approval groups for content. It is very confusing and misleading. Before they updated the app, you were able to just click on the names of those who need to approve it.

Review Source

ND

Natalie D.  
Social Media Researcher  
Computer Software  
Used the software for: 6-12 months

### "Very good analytics reports/ spreadsheets and nice publishing calendar. Excellent support service."

August 29, 2017

5.0

Convenience, good analytics. However the price is absurd compared to other tools.

Pros

The look and feel of the desktop site is great, very easy to navigate. I switched to Sprout from Hootsuite for the analytics; they don't have more access to insights than other tools, but the reports are much better than most other tools. There is excellent support, issues can be resolved in minutes! They follow up IT tickets very quickly too, you aren't left hanging. Literally the best service I've ever had!

Cons

They lack some of the functions of other tools like Hootsuite, but are catching up, like the recently added video and multiple images upload. The mobile app is very clumsy. The layout is overcomplicated/crowded and often bugs out (on multiple devices), either when trying to scroll to the sections of tabs/sections (too many!), or when sending a photo to Instagram/Twitter to publish. If you restart the app it works fine, it's just annoying.

Review Source

VR

Verified Reviewer  
Account Coordinator  
  
Used the software for: 6-12 months

### "Great for scheduling media, can be complicated to figure out, informative "

April 30, 2018

4.0

Pros

I like the data that goes behind the scheduling. It is helpful to see the dashboard and see the analytics of who has interacted with what and what time is best to post.

Cons

Figuring out how to schedule posts can be complicated at first. There is always an alert that something is wrong. It can also be complicated to delete posts.

Review Source

VR

Verified Reviewer  
Digital Marketing Specialist  
Internet  
Used the software for: 1-2 years

### "Overall Great Social Scheduling Tool "

April 29, 2019

3.0

Great customer service as well as ongoing education like webinars.

Pros

Makes scheduling social posts out for several clients a cinch and you can easily see all your posts scheduled in a great calendar view. Easily track and monitor comments and engagement. Also gives great back end analytics on things like best time to posts, most engaged with content, etc.

Cons

Drafts don't save. You can't tag users or companies in posts and you can only post one image to Instagram at a time. Price can be a deterrent for smaller businesses or agencies.

Review Source

Robbie B.  
Social Media Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Sprout Social Review"

January 9, 2019

4.0

I used Sprout Social for about three years as a social media/community manager for a large ecomm company

Pros

Sprout makes organizing customer inquiries easier and I relied very heavily on queuing upcoming social posts, especially for Twitter where no such functionality existed in the platform.

Cons

It's a little light on practical features in exchange for a lot of bells and whistles I never used. Still, hard to beat for the price.

Review Source

VR

Verified Reviewer  
Cofounder & Creative Director  
Design  
Used the software for: 2+ years

### "Sprout Social is a key tool for Social Media driven businesses"

July 3, 2018

5.0

Pros

When you work in Social Media, there are so many things to take care of- coordination and user understanding shouldn't be the most difficult part. Sprout Social takes the intensity out of monitoring all accounts and helps make data clear and understandable.

Cons

Really nothing- from Data + analytics to customer support, Sprout does a great job of being an all in one user platform.

Review Source

JA

Josiah A.  
Web Designer  
  
Used the software for: Less than 6 months

### "Lacking in features, but overall a good bang for your buck"

November 18, 2017

4.0

I was able to use a variety of social media analytics tools, such as keyword reporting, follower strength, and post performance. However, my initial reason for using the service, to get in-depth data on my followers, was not sufficiently satisfied.

Pros

Sprout Social compiles all the readily-available data from your social profiles into simple, easy-to-use categories. These include top followers, a publishing calendar, and more.

Cons

However, as noted previously, most of the data displayed in Sprout Social is available using other services that are free online. For example, seeing people who don't follow you back, your top followers, and scheduling social media posts are all possible to do without using the tool. On top of that, some features are noticeably missing. There is no robust analytics page, and it's not possible to find the followers with the highest engagement. In other words, features are scarce. On the other hand, pricing is competitive when compared to similar services such as coSchedule. Ultimately, the value is dependent on what type of agency or company is using it.

Review Source

JK

Jonathan K.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Sham"

May 25, 2022

1.0

This business is a sham. They billed the card on file twice for various months and refused to give an explanation. Also, all of its feature are now basically available for free through meta admin panel.

Pros

Its features in 2017. Back then it had innovative features, but not today. They are available for free.

Cons

Functionality. It is not worth the money.

Review Source

PN

Peter N.  
President/CEO  
  
Used the software for: 1-2 years

### "Great product. Customer services is a joke."

June 22, 2018

4.0

Saves time.

Pros

Easy to use. Saves time. Good value for the money. I will just say that there are more cons than pros. However, the pros outweigh the cons. As long as I am only using the software and not dealing with the people on the phones everything is fine.

Cons

Customer service people are rude, ignorant and not knowledgeable about the products. I have tried to upgrade packages and features multiple times and just give up because the people answering the phone have no idea what is going on. Then I get kicked around to a handful of different people who all claim to be my account manager. Then they pass the buck and on and on. As a result, I have decided not to upgrade or add to our current plan on multiple occasions.

Review Source

VR

Verified Reviewer  
Marketing Campaigns Manager  
Computer & Network Security  
Used the software for: Less than 6 months

### "Sprout Marketing Review"

November 27, 2018

4.0

Overall this tool was very simple and easy to use. I have used other tools like sprout so it was a program I picked up very quickly. Not much training involved and is very straightforward of a program to understand.

Pros

It is an easy and simple platform where you can schedule all your post for months out and not have to worry about it later. It take the pain out of having to do it daily and on each individual platform.

Cons

What I like least is that you can only have one feed view, which is twitter. I would be nice if we could have a feed view of both the business pages for Facebook and LinkedIn. That way we can have an idea of what's going on, on all social platforms on one pane of glass.

Review Source

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