# Page 13 | Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121447/Sprout-Social/reviews

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Sprout Social

4.4 (606)

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Last updated March 13th, 2026

# Page 13 - Reviews of Sprout Social

## Showing most helpful reviews

Showing 301-325 of 606 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

QN

Quinn N.  
Digital Media & Content Specialist  
  
Used the software for: 6-12 months

### "99% of the time Sprout works great, & the other 1% their support & client teams are on top of it."

May 1, 2018

4.0

Pros

The ease of use and multiple functions are the biggest plus to Sprout. I've worked with other management platforms whose layout just didn't make sense as the purpose of social changed. Sprout adapts quickly in comparison to their competitors. It's easy to use so even people who aren't social-first team members catch on quickly.

Cons

There seems to be a reoccurring bug where the number of items in the inbox don't match the total number of messages left displayed. This can definitely be annoying at times, but happens rarely and the support team is always happy to reset on my behalf.

Review Source

DB

Dean B.  
Director - Digital Development  
Pharmaceuticals  
Used the software for: 1-2 years

### "Love my Sprout!"

December 10, 2015

5.0

I was an early beta tester so I've enjoyed watching it evolve. Sprout is a very powerful yet simple social tool for publishing and customer service. They were one of the first to offer geo-targeting in Twitter. Pricing has gone up in the past year but is still well under the price of other tools that are less powerful. Great for small teams or single users.

Pros

Simple interface Powerful features. Workflow, users, tasks

Cons

Might be a little light for larger teams in terms of user management or workflow.

Review Source

NP

Nick P.  
Technical Lead  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Needs improvements"

March 21, 2019

4.0

Pros

UI and UX are excellent, very easy to use and without unnecessary add-ons, very clean look. Usability after the queries are built is huge and the possibility to answer to clients directly through the platform makes it an excellent tool.

Cons

Creation of the advanced query, I think it needs to be less complicated and should allow more complex query creation. When updating a query, this creates a new query and removes all the filters we requested previously, such as back data. Not fully integrated with Simply Measured, which makes us have to use two platforms to complete our work.

Review Source

VR

Verified Reviewer  
freelance content marketing strategist and writer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "SproutSocial is great for visual planners and easy to create messaging-per-channel on the fly"

December 29, 2022

4.0

It's straightforward and easy to start using quickly.

Pros

The guidance the platform offers for each channel, helping to select the right time, word length, keywords, etc. to ensure your post is best suited for each channel. The calendar is crucial and the color coding and ease to drag things around makes it simple to maintain.

Cons

It would be nice if one "post" could be tailored to each channel and scheduled for each channel without having to duplicate and update for each channel.

Review Source

AR

Alexa R.  
Conversion Copywriter  
Marketing and Advertising  
Used the software for: 2+ years

### "Loved it, wish my smaller clients could afford it"

December 18, 2019

5.0

I used this software when I worked for a large corporation, which helped us afford it. The ease of use and monitoring was amazing, it was such a good tool. I wish my smaller clients could afford it, I far preferred it to other services.

Pros

So easy to use and the inbox was a lifesaver for making sure I responded in a timely message to all incoming messages. IT really makes it easy to be responsive and keep an eye on the conversation around your brand.

Cons

So pricey, it keeps me from being able to refer smaller clients to it. Also, the chrome extension used to be a bit weird and would bounce me out of the web version if I was using the chrome extension at the same time. kind of annoying but not a deal breaker.

Review Source

Umang S.  
Chief Operating Officer  
Marketing and Advertising  
Used the software for: 2+ years

### "For social media channels"

November 26, 2018

5.0

Pros

The best part about this Sprout Social application is that it gives you all the features you need to handle various​ social media channels.

Cons

I need more user​ for the same price, that the only dislike I have​ with this application.

Review Source

Heather H.  
VP, Head Of Production  
Marketing and Advertising  
Used the software for: Less than 6 months

### "is well suited for the management of social networks "

July 15, 2022

5.0

Pros

We use Sprout Social because it allows us to conveniently manage our social networks and schedule posts across multiple social channels. What we like most about this tool is that we can publish all our content on a single platform.

Cons

What I like least about this tool is that the more users use it, the more expensive it can become.

Review Source

BG

Barbara G.  
Director of Corporate Communications  
Consumer Goods  
Used the software for: 2+ years

### "Reliable, easy to use and easy to navigate. "

June 27, 2018

4.0

The ability to create, post and manage content for multiple brands on one easy to use dashboard.

Pros

The simplicity and straightforward use. It gives me options to see my calendar and posting schedules in a variety of ways.

Cons

I am one person working with 5 brands so a lot of the features go unused or are duplicates of what I have with other tools like Facebook Manager. I do not use, Tasks, discovery or reports at all. They are simply unnecessary for my purposes.

Review Source

GB

Gaby B.  
Social media coordinator  
  
Used the software for: 2+ years

### "Great value and everything I could need to run a social Media dept."

February 13, 2018

5.0

Pros

Sprout Social is constantly improving their functionality and really takes the time to listen to their consumer needs. Scheduling and reporting is made easy, and I love how easy it is to organize all my client files separately. Tagging on the reporting is also a nice feature.

Cons

Reporting can feel a little bit limited. I suspect that's got more to do with the social platform's API. Also, their social listening tool only works for Twitter.

Review Source

CB

Courtney B.  
Preschool Director  
Religious Institutions  
Used the software for: 6-12 months

### "Courtney B"

June 3, 2021

4.0

Overall it’s been relatively easy to use and understand.

Pros

Analytics and reports are helpful. We use this feature the most. It’s also nice to schedule posts in advanced.

Cons

I wish you could schedule stories or for instagram, have the ability to schedule a post with multiple pictures with high quality

Review Source

Megan F.  
Advertising Assistant, Social Media & Communications  
Furniture  
Used the software for: 6-12 months

### "Great for social media management, but expensive!"

August 21, 2018

4.0

Pros

So many features and it was easy to manage for the most part. Liked the calendar and analytics.

Cons

It was very pricey. Didn't use all the features so it wasn't worth it.

Review Source

Cynthia N.  
Freelance Business Coach  
Marketing and Advertising  
Used the software for: I used a free trial

### "Sprout Social Review "

February 26, 2023

3.0

Super helpful in market/industry research and I will recommend any business owner to use this software in researching into their industry. Totally helpful!

Pros

This tool has helped me understand my industry better by using the competitor analysis feature. I can make informed business decisions that save money and time.

Cons

Since I started using this software, I haven't faced any problems yet and hopefully I hope I don't.

Review Source

NN

Nabil N.  
Secretaria  
Construction  
Used the software for: 1-2 years

### "I love"

July 11, 2018

5.0

Pros

It has good technical advice, and excellent training, it measures my popularity in the different social networks which helps me to know my strengths and my weaknesses and in this way increase my followers, I recommend this application.

Cons

For my social sprout is very good, I have nothing negative to say, since I use it I am very pleased with the service so I think it is great and I recommend it.

Review Source

VR

Verified Reviewer  
Social Marketing Manager  
  
Used the software for: 1-2 years

### "I used Sprout to moderate and schedule social content for client's social channels."

April 24, 2018

5.0

Social scheduling, publishing and insightful information on your social media posts.

Pros

Sprout Social was a good tool to use when you have multiple posts to schedule. It is also good in that it gives you analytics so it has a lot of the functionalities the platforms have all in one place.

Cons

It is a bit hard to learn. I definitely needed a tutorial by the Sprout team before going in and working in the platform.

Review Source

Hannah M.  
Digital Community Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "SproutSocial a better option than HootSuite"

May 5, 2016

5.0

I've never liked HootSuite, I always felt like it was bulky and not user friendly. Sprout has so many features and keeps them completely user friendly. It's nice to be able to work collaboratively with clients and use the task features to manage any social media crisis or larger teams.

Pros

Beautiful, easy to use, the reporting is a nice feature beyond the scheduling.

Cons

Wish it was bit better integrated into some of the platforms (i.e. videos on Facebook).

Review Source

JT

Jennifer T.  
President  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great product for large accounts"

August 9, 2022

4.0

Pros

Sprout Social is a great product for a business with a well-established and large social media strategy and reach. The analytics tools available would be invaluable for those who are running and analyzing data all day.

Cons

For our small agency Sprout Social was overwhelming and a bit "too much" for our needs.

Review Source

YV

Yaz V.  
HR Consultant  
Human Resources  
Used the software for: 6-12 months

### "Sprout Soc"

December 20, 2022

4.0

Pros

I liked how easy to use this was and how it Brought the company using this together. We all typically work remote so adding Sprout in general was a fantastic way to stay social, conscious of our physical, set goals and challenges and get rewarded! I wish we could have had it longer!!Its super reliable and great to keep us all together and socialize!

Cons

Sometimes there were minor glitches but otherwise can't complain!!!

Review Source

Jordan D.  
Marketing Manager  
Food Production  
Used the software for: 6-12 months

### "A nice mid tier social media aggregator "

March 25, 2020

5.0

Pros

Ease of use and speed was definitely there. The platform felt very sleek.

Cons

Lack of support for enterprise. Difficult to scale up using this tool.

Review Source

Viviana R.  
Community Manager  
  
Used the software for: Less than 6 months

### "The best tool for managing social media "

March 20, 2018

5.0

Pros

It offers a series of very complete tools to handle the different aspects of the most important social media, it is easy to use and customize, in addition to helping to automate answers or different aspects of the profiles, it also has the advantage that it can be added to all the work team and distribute the tasks

Cons

The only problem that I have found so far is that some monitoring tools may be a bit weak in certain aspects, besides that the price may be a bit high for small businesses

Review Source

VR

Verified Reviewer  
Associate Director  
Public Relations and Communications  
Used the software for: 1-2 years

### "One tool to rule them all! The perfect social media management platform for SMEs"

July 27, 2019

4.0

Pros

As a growing agency, we are always looking for tools that would allow us to reduce overhead and time wasting within our team. Sprout social was the perfect tool for us. Sprout Social collects all of the messages the social channels receives into a single inbox. This allows us to respond to enquiries in timely manner and ease. In addition, sprout social provides us with cross platform profiling of our followers, which allows us to identify loyal customers, potential sales leads and troublemakers (trolls). In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks. More importantly, the team structure and roles is quite essential for our operations, from content drafting, to review processes to approvals and team control.

Cons

Social listening is not as powerful as competitors. We are subscribed to Synthesio alongside Sprout Social to do proper listening and monitoring. Some of our team members prefer the tabbed design of Hootsuite over the single inbox within Sprout Social.

Review Source

VR

Verified Reviewer  
JazzHR  
Computer Software  
Used the software for: Less than 6 months

### "Costly but powerful social media software"

December 10, 2018

5.0

Pros

You can do so many things! Schedule, report, communicate, and all under one roof. It was really amazing to get such intricate detail on our marketing activities and customer messages in a huge comprehensive dashboard. The UX is really easy to use, you don't really have to spend hours learning the platform, you can just click as you go and find your way easily.

Cons

It was just too expensive and niche for our needs, smaller businesses might not have the need for such an advanced software.

Review Source

SR

Stephanie R.  
Social Media Manager  
Hospitality  
Used the software for: 6-12 months

### "Great social listening tool"

June 7, 2017

4.0

I was able to get insight from users that did not specifically tag us in posts. In the tourism industry, this was a huge part of growing our audience and engaging with our visitors.

Pros

Sprout has a robust social listening tool and that was primarily what I used it for. I loved its single stream inbox that allowed admins to clear out comments as you went through. It was a great tool.

Cons

Unless you paid for the higher level, the reporting was a bit lackluster. That was frustrating for a company on a budget, however, it would not deter me from recommending the software.

Review Source

EF

Esther F.  
Marketing Assistant  
  
Used the software for: 2+ years

### "The system is great I love the functionality"

October 3, 2017

4.0

Pros

Being able to manage multiple accounts and profiles at once, not having to switch between platforms. It's always being updated to have the same functionality that the actual platform holds and the reporting functions

Cons

It is not possible to tag people in the picture or use emojis when tweeting. I dislike the calendar style view and that their customer service team are in a different time zone!

Review Source

KB

Kateri B.  
Digital Marketing Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "I like sprout social a lot!"

February 7, 2020

4.0

It's been great so far and I plan to keep using it.

Pros

I love easy it is to schedule posts across all platforms, especially instagram! I also really like their reports and, of course, their library of photos and the ease of tagging other pages in posts. the post previews are super helpful too as are the content calendars.

Cons

I wish I could schedule carousels and, in instagram, more than one photo. I also would like to see the tagging in instagram get to the same level as facebook.

Review Source

CJ

Chandrashekar J.  
Intern  
Computer Software  
Used the software for: 6-12 months

### "One shop stop for managing all of your social media "

August 29, 2018

4.0

May not great be for small institutions due to its price but does the tool is worth it's buy!

Pros

The dashboard of Sprout Social is very well built, easy and user-friendly. Also, there is a multitude of features such as inbuilt CRM, data analysis and scheduling tools resp. Lastly, the customer service is really awesome as they are quick to resolve any queries!

Cons

It is very expensive especially for small institutions or firms it may be not affordable. The filters for data analysis are limited and more customization is required.

Review Source

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