# Page 19 | Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121447/Sprout-Social/reviews

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Sprout Social

4.4 (606)

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Last updated March 13th, 2026

# Page 19 - Reviews of Sprout Social

## Showing most helpful reviews

Showing 451-475 of 606 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

Kelsey H.  
Office coordinator  
  
Used the software for: 1-2 years

### "Great for social media monitoring and reporting!"

January 9, 2018

5.0

Pros

I love the real time analytics and reports that I can pull. It is also nice to be able to see all of our messages in one place from different platforms.

Cons

It is inconvenient that Instagram doesn't allow schedules posting, which isn't an issue with Sprout, but it would make the software that much more helpful.

Review Source

VR

Verified Reviewer  
Marketing and Communications Manager  
Performing Arts  
Used the software for: Less than 6 months

### "A useful tool for social media scheduling and management"

March 26, 2018

4.0

Pros

Being able to schedule social media posts is extremely important and I love the SproutQueue feature and ability to reschedule past posts that performed well.

Cons

I have frequently experienced issues where my scheduled content has failed to post. This is a recurring issue. Also, there are many great and useful features that would greatly benefit a small marketing team, but are only available at the higher subscription levels.

Review Source

CJ

CA J.  
Independent Researcher  
Research  
Used the software for: 2+ years

### "Manage Your Social Media in a Snap"

April 30, 2019

5.0

Pros

Integrates your main social media platforms in one streamline place for posting and analytics.

Cons

There was nothing disliked about this social media software.

Review Source

Jaderson P.  
Amazing Designs!  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great integration tool!"

June 22, 2021

5.0

It has helped me organize and plan the social media profiles of the clients I serve, maintain the relationship by allowing me to reply to messages within the platform itself, this is very functional and optimizes my time!

Pros

It allows me to organize our posts, plan the content of my social networks, and best of all, leave scheduled publications.

Cons

Instagram disconnects multiple times, even with the login saved on the platform. So far I have only observed this problem.

Review Source

AB

Antonello B.  
Cultivator  
Farming  
Used the software for: 6-12 months

### "Love it"

August 19, 2023

3.0

Pros

It's easy to navigate and I love every part of it and all the other employees use it

Cons

So far I've only used for 6 months and I've had nothing but good

Review Source

DL

Daniel L.  
CMO  
Consumer Electronics  
Used the software for: Less than 6 months

### "Sounds Great - Fails Miserably"

October 2, 2020

1.0

Very very disappointed and frustrated with the whole experience. Stick with FB and IG and don't waste your time and money.

Pros

We were looking for a way to collaborate on socials comments across a team which is why we jumped on Sprout Social. The analytics were also useful.

Cons

It is 10 times easier to use Facebook and Instagrams native tool for handling comments. A response that would normally take 5 seconds on FB and IG would take 5 times longer on Sprout. There were many glitches in the software that made it unusable as well. The support and onboarding were not helpful at all. I reached out multiple times and never got responses until I said I was going to cancel, and even then they couldn't help. And of course they locked me into a full year contract and after 3 weeks we wanted to cancel but they wouldn't help us at all.

Review Source

AA

Andrew A.  
Marketer  
Retail  
Used the software for: 1-2 years

### "Sprout could be better"

November 7, 2018

4.0

Pros

I like being able to manage multiple platforms from Sprout. I like being able to work with a team.

Cons

No Youtube functionality. Bugs out regularly

Review Source

SL

Sadiq L.  
Director of Marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "Sprout social is a great all around product with a simple interface"

April 3, 2020

4.0

I liked using sprout social because of its ease of use and graphical dashboards. It is definitely a good product overall

Pros

Unlike other tools the dashboards are very easy to navigate and understand basic analytics

Cons

Sprout social is a great product but comes at a great price as it is fairly expensive compared to its competitors

Review Source

WS

Waseem S.  
Web Developer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good social media scheduling software for medium to large business or agencies"

February 27, 2018

4.0

Sprout Social should be considered when looking for a social media scheduling tool but there are other good options out there too. You'd have to see what best fits your needs.

Pros

\- Clean, user-friendly, UI which makes a HUGE difference and allows you to do what needs to be done much easier - They've recently added Instagram scheduling which is awesome - Great support - they've been a great help whenever we've had any issues

Cons

\- There's no free plan and the price for the first plan is a bit expensive so an individual or small business will have to look elsewhere

Review Source

VR

Verified Reviewer  
Marketing Specialist  
Telecommunications  
Used the software for: Less than 6 months

### "Great social media scheduling tool"

October 22, 2019

5.0

Used for social scheduling, social analytics, reporting and overall management.

Pros

I have used a few different social media scheduling tools and have found that I really like Sprout Social. It is a good product for social analytics, scheduling and being more efficient.

Cons

The big con is it is much more expensive compared with other tools on the market. I am interested in see more value comparison for such a price difference.

Review Source

Gavin W.  
Sales & Marketing  
  
Used the software for:

### "Great social media management tool!"

March 20, 2018

5.0

Pros

Sprout is very well laid out and has many great features. It allows you to post to social media accounts and connect with the community.

Cons

I have not found and specific cons in Sprout, however, I did find it was a little expensive for small businesses.

Review Source

OM

Olivia M.  
Administrative Assistant  
Media Production  
Used the software for: 6-12 months

### "Best social scheduler"

August 27, 2018

5.0

Pros

I have used Hootsuite for social media management as well as SproutSocial and they are pretty tied in my book. With SproutSocial, I can assign tasks to other workers and it's easy to train others on how to use the software. Highly recommended for businesses with multiple people handling social media. The price is right too.

Cons

Not a big fan of the mobile app. It is buggy at times and sometimes takes too many extra steps to complete one task.

Review Source

IL

Imani L.  
Digital Marketing Specialist  
  
Used the software for: 6-12 months

### "Fine for General Community Management"

October 26, 2017

4.0

Pros

The preview feature is awesome. I like how the scheduling features are set up. They make it easy to track what is going out and control/change content posts.

Cons

\- The data pulls can be glitchy. - It would be cool to have more conversation monitoring outside of just account monitoring.

Review Source

JI

Jo I.  
Social Community Manager  
  
Used the software for: 6-12 months

### "Always helpful staff, easy to navigate"

October 2, 2017

5.0

Pros

Ability to post across multiple platforms. Scheduling. There are probably many more functions that I am under-utilising.

Cons

Instagram posting is difficult. Training and webinar sessions are at times that are difficult (US) and I can't always access the recorded sessions at a later time.

Review Source

LJ

LM J.  
Digital Strategist  
  
Used the software for: 1-2 years

### "Easy to use but room for more functionality"

March 14, 2017

3.0

Easy to use but seeing all keywords, mentions across platforms in real time is difficult. love the reporting graphs but would like more platform integrations

Review Source

SP

Susan P.  
Digital Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Super easy to use"

March 20, 2022

5.0

Pros

Very intuitive software. I had to learn how to use Sprout in a very short amount of time and it's so simple to learn. I have multiple clients with many different social media platforms and it took no time at all to schedule all of their content.

Cons

So far, I haven't found anything that I don't like.

Review Source

JJ

Jessica J.  
Adjunct Professor  
Higher Education  
Used the software for: 1-2 years

### "Competitive social media management dashboard "

April 29, 2019

5.0

Pros

Easy to use dashboard functionality. Manage multiple platforms in one place. Discovery tab is the best for social listening!

Cons

Higher price than other similar social media management systems. Also, limited platform integration—lacking connectivity with image-based platforms.

Review Source

AB

Alex B.  
Marketing Communications Specialist  
Medical Practice  
Used the software for: 2+ years

### "Must have social media tool"

November 17, 2017

5.0

Been using this product for almost 5 years and have switched off of a competitors for Sprout.

Pros

One of the best tools that does publishing, listening and analytics all in one. Most platforms only do one of those well and Sprout pretty much masters all three.

Cons

Honestly, there's not much. It's not really possible to track stats let's say for a specific event hashtag.

Review Source

cC

christin C.  
office manager  
  
Used the software for: 6-12 months

### "Enormous dashboard capabilities"

May 31, 2018

4.0

Pros

Lots of reminders, easy to use dashboard, posting to every social media platform we have linked is a breeze. Lots of reports available

Cons

You can get lost in the reports but we have them auto forwarded so that helps. Sometimes hard to edit certain aspects of the posts.

Review Source

SK

Scott K.  
Manager of Social Media  
Events Services  
Used the software for: 2+ years

### "Sprout Social lets us post messages to multiple social media accounts in one shot!"

January 15, 2018

5.0

centralized control of all social media accounts.

Pros

Sprout Social is convenient, easy and keeps all of our social media posts logged in one place. No going into 4 different accounts to post the same messages.

Cons

sometimes social media accounts get detached from the account and you need to go back and sign them back up

Review Source

BB

Beth B.  
Social Media Marketing Manager  
  
Used the software for: 1-2 years

### "Sprout has made work life so much better!!"

November 22, 2017

5.0

Pros

I like the scheduling capabilities, the photo editing software they provide and our totally amazing rep!!

Review Source

KB

Katie B.  
Marketing Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use and manage multiple SM channels"

August 24, 2017

5.0

Pros

The queue and scheduling features are very easy to use. The ability to queue retweets is awesome, too!

Cons

Some of the reporting is difficult to understand, initially. After meeting with a representative, though, i was able to get a good grasp on the analytics.

Review Source

SK

Susan K.  
CMA  
Education Management  
Used the software for: 6-12 months

### "My SproutSocial Thoughts"

December 26, 2018

4.0

Disappointed that features we need cost additional $. We are already paying an exuberant cost for this tool and can't do much more than schedule posts.

Pros

Reports/analytics

Cons

Additional features that make this software stand out require premium service

Review Source

HL

Heather L.  
Crew Wrangler  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy to set up and use"

September 5, 2017

4.0

Easily publish content for several clients and involve many from our team (+ selective access to users).

Pros

Overview of the calendar posts to get fast input on content is helpful, ability to edit images as you publish content saves time, and the clean layout is appealing.

Cons

Confusion in IG app. (especially for those within a team who do not use the dashboard or the software often). Unable to 'test drive' upgrades to determine if the additions will be best fit.

Review Source

VR

Verified Reviewer  
Communications Manager  
Marketing and Advertising  
Used the software for: I used a free trial

### "Sprout gives a full social picture"

January 17, 2020

4.0

Sprout is a great social media tool for analytics, engagement, reporting and management. The features are great and their customer service is helpful. However, the cost continues to be prohibitive.

Pros

I love all the detail that Sprout allows you to get into with social analytics. I also love the scheduling features.

Cons

I just wish it was more affordable. I've now done free trials at two separate companies that have both deemed it too expensive.

Review Source

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