# Page 20 | Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121447/Sprout-Social/reviews

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Sprout Social

4.4 (606)

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Last updated March 13th, 2026

# Page 20 - Reviews of Sprout Social

## Showing most helpful reviews

Showing 476-500 of 606 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Richard H.  
Data Scientist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Overall pretty great, with a few minor issues here and there."

August 23, 2017

4.0

Despite a few minor issues here and there it still takes what would be an insanely time-consuming task and allows me to get it done in ~1-2 hours a week.

Pros

The CSV Downloads, All the info I need in a consistent format so my spreadsheet templates can format the data how I want

Cons

I do wish I wouldn't crash when attempting to get figures over large date ranges as it means I have to do multiple smaller data grabs and stitch them together

Review Source

SD

Steve D.  
President  
Marketing and Advertising  
Used the software for: 6-12 months

### "We recommend this software of most of our clients."

June 16, 2017

4.0

Pros

One easy to use dashboard with all of your client's social accounts connected. The best part is, it tracks mentions and growth.

Cons

The price begins to add up when you have many accounts that you need to connect. Other than that its fine.

Review Source

SM

Sinead M.  
Digital Director  
Marketing and Advertising  
Used the software for: 2+ years

### "SproutSocial Flawed System"

December 14, 2018

1.0

Poor and unprofessional.

Pros

The marketing - really paints a picture of something the software is not.

Cons

Quite a lot. Lack of customer service. Unclear billing. Hidden fees beyond subscription plan. On-going fees and recurring costs with no clear indication of what these are for.

Review Source

VD

Valerie D.  
Social Media Executive  
  
Used the software for: 6-12 months

### "A good tool for social media monitoring."

May 15, 2018

4.0

Pros

\-Their reporting is pretty robust. -You can add filters, adjust colors, brightness, etc. using the built-in image editor.

Cons

\-It takes too much time to pull data from Facebook. -There is no way to view multiple streams side by side.

Review Source

EO

Ellis O.  
Copywriter  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Geautomatiseerde content posten op social media"

February 21, 2023

5.0

Pros

Sprout social is de oplossing voor wie niet elke dag of week wil bezig zijn met het posten van berichten op sociale media. Je kan de posts namelijk makkelijk inplannen via deze tool. Zo hoef je je geen zorgen te maken dat je eens een post vergeet. Het plannen van de content gaat heel vlot, één keer proberen en je bent ermee weg. Bovendien bewaar je in de tool een overzicht van alle socialemediakanalen van je bedrijf.

Cons

In Instagram Stories zijn er nog heel wat mogelijkheden qua stickers, links etc. Die zijn nog niet volledig opgenomen of ten volle uitgewerkt in Sprout Social waardoor je alsnog stories manueel moet plaatsen.

Review Source

CR

Carolina R.  
Diseñador  
  
Used the software for: Less than 6 months

### "One of the best ways to control social media "

March 30, 2018

4.0

Pros

It offers a great social media monitoring service, allows you to control all the marketing you do through the media, in addition to providing reports and the great advantage of being able to integrate with google analytics

Cons

The platform at times can be a little complicated to understand, besides that prices should be a little more accessible for businesses that are starting

Review Source

EB

Eileen B.  
Senior Marketing Strategist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Paradigm Marketing and Design"

August 28, 2018

3.0

It's not bad.

Pros

We like the reporting features and how you can customize them.

Cons

Some of the nuances of the approval process. Also, we have asked for a few specs to help us make the approval process easier but nothing has been done.

Review Source

VR

Verified Reviewer  
Administração  
Facilities Services  
Used the software for: Less than 6 months

### "Bom"

February 7, 2023

5.0

Pros

It is a very good and practical software, I carry out my marketing very easily

Cons

Some bugs really get in the way o procedimento

Review Source

VM

VINICIUS M.  
Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "They deliver what they sell"

August 30, 2020

1.0

One thing before you hire and another completely different after you start paying. They make you pay in advance and once it doesn't work and you need support, the evade.

Pros

Seller promises you'll have all you need

Cons

Don't work properly, support ignores and delay solution, and they don't give your money back after not solving your problem

Review Source

LS

Liv S.  
Chef operator marketing  
Retail  
Used the software for: 6-12 months

### "Do not use Sprout"

February 9, 2023

1.0

We have tried several times to get appointments and nobody answers

Pros

Sprout is very difficult to use there is no strong point for this system

Cons

The platform is very difficult to use we do not understand how to put the product online sometimes, there are even advertisements that do not go away automatically

Review Source

NS

Nicholas S.  
Senior Digital Analyst  
Marketing and Advertising  
Used the software for: 6-12 months

### "Good, Could Be Better"

September 11, 2018

4.0

Pros

Allows you to easily manage and compare social media accounts for many client. Easy reporting and analysis through structured templates and graphs.

Cons

The analytics are easy to misinterpret, as the same data point can mean different things for different channels. I also would like to see more in-depth customization in the reports, especially for the cost of this tool.

Review Source

Manuel C.  
Founder  
Internet  
Used the software for: Less than 6 months

### "Great tool to manage your social profile at an affordable price"

May 15, 2018

5.0

Pros

If you a small company who works with other independent companies, Sprout Social is an incredible instrument for following and investigating their online social media interaction.

Cons

Managing messages could be easier. The scheduling and publishing process can be hard to understand for some people and could be more user-friendly.

Review Source

Morgan D.  
Graduate Research Fellow  
Research  
Used the software for: I used a free trial

### "Sprout Social for research work"

March 5, 2019

4.0

Pros

The software GUI (user interface) is very friendly. You can generate quick figures, like histograms, and find out the peak trend times for words or phrases on social media.

Cons

This software is not conducive to use as a researcher/academic. It is primarily useful for a small business to see the forums and time periods in which market keywords are trending

Review Source

VR

Verified Reviewer  
Writer/Content Creator/Public Relations Consultant  
Public Relations and Communications  
Used the software for: 6-12 months

### "Good but not great - Sprout Social"

December 4, 2018

4.0

I was the administrator.

Pros

The ease of resharing previous posts. And the reporting capabilities.

Cons

It was impossible to get the image that was with the blog post into the queue. That meant I had to go out and search for, download and upload images for each post. That was time consuming and seems like it could be avoided.

Review Source

JV

John V.  
Promotions and Advertising Manager  
Museums and Institutions  
Used the software for: 6-12 months

### "Extremely intuitive platform. Exceptional support staff. "

September 6, 2017

5.0

Pros

Multi-platform posting Scheduling for Instagram Team contribution Custumizable keyword listening Detailed drilled-down analytics Knowlegeable support staff Access to knowledgeable forums

Review Source

LP

Layne P.  
Social Media Manager  
Higher Education  
Used the software for: Less than 6 months

### "The Smart Inbox and reporting features are gamechangers."

July 25, 2017

4.0

Both our follower numbers and engagement numbers increased by large margins after we started using Sprout. We were also able to improve our social listening and provide administration with reports to show that our efforts are working.

Pros

The Smart Inbox; it allows you see and interact with every social media comment and message that comes in throughout the day, making it very easy to engage with your followers.

Cons

The graphs within Sprout's reports do not always reflect the data accurately. I have had more success exporting the reports as .csv files and creating the graphs myself in Excel.

Review Source

AH

Andrew H.  
Lead Developer  
Information Technology and Services  
Used the software for:

### "Sprout Social - Great Value?"

April 8, 2014

4.0

I'm currently reviewing social media managers. Sprout Social is the first service I have reviewed and there are definite pros to a service like this. But I'm not 100% convinced of the value for dollar here.

Pros

Pleasant and easy to use Supports all of the major social media networks Scheduled Posts Great reporting and dashboard

Cons

Expensive (starts at $59 per month per user) Some features don't seem to have any value add over what the social network provides already. The CRM side of things seemed lacking OR missing. Some marketing claims are impossible to check (ViralPost)

Review Source

Luis H.  
Communications Associate  
  
Used the software for: Less than 6 months

### "Used as a social media management tool for one of our Partners."

January 12, 2018

4.0

Pros

1\. You have access to your social media accounts in one place. 2. You can assign tasks to other users part of your team. 3. You can choose which social media platform to focus on.

Cons

1\. You can only add 3 platforms. 2. You can't block users on it. 3. Due to the limited range of platforms it gets difficult if you handle more accounts.

Review Source

RW

Ruth W.  
Digital Marketing Specialist  
Retail  
Used the software for: 6-12 months

### "Easily Schedule Social Posts"

December 10, 2019

5.0

I'm able to more quickly and easily schedule social posts, and I love the Instagram first comment hashtag feature!

Pros

Sprout Social allows me to easily schedule social media posts every week and provides a place to house all of our images.

Cons

I wish it was better integrated with Pinterest. There's not a lot of options when it comes to Pinterest reporting.

Review Source

AK

Andy K.  
Senior Digital Marketing Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good tool for social customer service"

November 12, 2019

4.0

Pros

I liked the ability to assign comments/tasks to other users to manage customer service communications.

Cons

At the time I used it, the publishing calendar wasn't super intuitive. It likely has improved since then.

Review Source

VR

Verified Reviewer  
Operations Analysis Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "The truly all-in-one social media management tool"

November 6, 2018

5.0

Pros

Unlike other social media scheduling tools out there, Sprout Social provides more robust analytics and approval workflows to really help you team shine.

Cons

There really isn't much negative about the tool, it can be pricey if you are a small business looking for streamlining, but in the end the time savings are worth it!

Review Source

JR

Jessica R.  
Marketing Strategist  
  
Used the software for: Less than 6 months

### "Less powerful than other tools out there "

October 22, 2018

3.0

I'd go with another product, personally.

Pros

I've used a variety of social media management platforms, and Sprout Social offers much of the functionality available in the others.

Cons

Compared to other products in this space, it seemed kind of expensive for what you get. It didn't impress me in terms of functionality or ease of use.

Review Source

MM

Mariah M.  
Graphic Designer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great for Social Media Management"

August 31, 2020

5.0

Overall, the software is great. It's just a pricey social media tool.

Pros

This app may be pricey but it is definitely worth it. It provides in depth reporting, complete social media management and listening tools.

Cons

The con would be the price. If you are a small business or just starting out, paying for this software would be difficult.

Review Source

NR

Niki R.  
Marketing Manager  
  
Used the software for: 6-12 months

### "I used Sprout Social at my last company."

March 13, 2018

4.0

Pros

It was really easy to set everything up and going! I also like that I can assign different team members tasks, and can schedule everything in advance and leave it alone.

Cons

I wish the reports you can pull could be a little more customizable, and the scheduling/publishing process could be a little more user friendly.

Review Source

KO

Kinga O.  
Contributing Writer  
Marketing and Advertising  
Used the software for: 6-12 months

### "OK, but there are better tools in the market"

February 17, 2019

3.0

Pros

Sprout Social is a machine, yes - it has a lot of features that social media teams are going to love. Also, they have great knowledge base and materials released on a regular basis.

Cons

It it not intuitive and I found it quite expensive - we've been switching to Kontentino also for better client's approval features.

Review Source

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