# Page 21 | Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121447/Sprout-Social/reviews

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Sprout Social

4.4 (606)

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Last updated March 13th, 2026

# Page 21 - Reviews of Sprout Social

## Showing most helpful reviews

Showing 501-525 of 606 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SQ

Sofie Q.  
Marketing Associate  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Quick Insights on Instagram performance"

July 21, 2019

4.0

Pros

It tracks engagement and provides smart insights on how to improve post performance.

Cons

It takes time to explore all functionality and you may not need all of it.

Review Source

VR

Verified Reviewer  
Assistant Manager  
Consumer Goods  
Used the software for: I used a free trial

### "Social sprout "

November 13, 2019

4.0

Overall, we’ve had a good experience with this, I’m unsure if we will continue using it though.

Pros

I like that employees can use social sprout to set up social media posts for my approval

Cons

Getting everyone set up on social sprout was a little difficult but now using it is quite easy.

Review Source

DR

Darcell R.  
entrepreneur  
Apparel & Fashion  
Used the software for: I used a free trial

### "Connecting business & social networking"

July 13, 2022

4.0

This product allows my company to connect business with social media. It also helps to reach my audience and in turn get more business prospects.

Pros

I love that the product helps with social media management.

Cons

I haven't had any problems thus far with it..

Review Source

TM

Toby M.  
Communications Specialist  
Telecommunications  
Used the software for: 6-12 months

### "Great tool"

January 15, 2019

4.0

Pros

Great social analytics and customisable reports

Cons

Limitations with Instagram posting such as posting multiple pictures, videos and stories

Review Source

BP

Beth P.  
Marketing Executive  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Sprout Social"

December 4, 2022

5.0

Pros

The ability to schedule and plan ahead is really simple and easy to use. The software is easy to get around and has everything you'd need it to do

Cons

I feel like the price of it is quite high however is worth it

Review Source

VR

Verified Reviewer  
Professional Branding, Resume Writing, LinkedIn Profile Writing, Bios, Cover Letters, Google 5 Star  
Writing and Editing  
Used the software for: Less than 6 months

### "Automating Social Media Posts"

June 20, 2019

5.0

Great!

Pros

Ability to connect all of my social profiles in one place. One article and it posts to all sites at one time. The greatest area is the platform dashboard is self-explanatory.

Cons

The pricing is a bit high but just one sales pays off quickly.

Review Source

Alfredo R.  
Project Manager  
Retail  
Used the software for: I used a free trial

### "Sprout Social is a great program to analyze social media trends"

August 25, 2018

5.0

I've done social media analysis with sprout social and it worked just fine to know the information I wanted to compare.

Pros

Great UX. Customer service is great. IT has different analytical reports.

Cons

I couldn't integrate sprout with Vimeo. It doesn't have non default reports.

Review Source

VP

Valerio P.  
Director  
  
Used the software for: Less than 6 months

### "Great user interface"

December 15, 2017

4.0

Pros

Great user interface. My favorite features are the reports, social listing tools (You can see who's interacting with your company or specific keywords you set up) and being able to 'check off' messages or notifications that you have seen or responded to already.

Cons

Sometimes there are bugs, which can cause functionality issues. Also, things like LinkedIn Showcase Pages, Youtube, Vimeo, LinkedIn groups, Facebook groups to name a few cannot be scheduled or automated.

Review Source

CN

Caroline N.  
Editor  
  
Used the software for: Less than 6 months

### "Very frustrating at times"

May 21, 2018

2.0

Pros

This is a good tool for customer service as all the comments are in one location and it allows for regulated customer care. It is also a nice interface for usage.

Cons

The Instagram scheduling tool has a lot to be desired. The user still has to post at the scheduled time and this is then highly dependant on Wifi ... I realise this is connected to Instagram limitations, but it does not make scheduling easy... it really is doubling up on workload rather than a reduction.

Review Source

CM

Chelsea M.  
Writer/Editor  
  
Used the software for: Less than 6 months

### "Much better than TweetDecking"

April 1, 2018

5.0

Pros

Sprout Social lets you queue up social media posts without relying on 20 different social media platforms. This in itself makes it worth it to me!

Cons

I wish it included YouTube since this is a very big part of our social media analytics. It is also a bit pricey for the budget.

Review Source

MY

MONICA Y.  
Editor in Chief  
  
Used the software for: 6-12 months

### "Love the analytics option"

October 5, 2017

5.0

Pros

Easy to use Great analytics Great costumer support when you have a question The FAQ has answers to pretty much anything you need

Cons

I would make it mobile friendly. It is great on desktop but I am usually on the go and would love to be able to use it on my cell phone

Review Source

LN

Linsay N.  
Group Support Legal Assistant  
Legal Services  
Used the software for: 1-2 years

### "Sprout review"

April 4, 2019

4.0

Pros

\- Doesn't take up a lot of space - Easy to use

Cons

\- Updates needed - Not very popular - limited options

Review Source

TR

Taylor R.  
Social Media Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "sprout social review"

March 2, 2022

5.0

Pros

Sprout makes it easy to schedule content on different platforms

Cons

Sometimes the times that it recommends to post do not seem accurate

Review Source

AH

Angela H.  
Social Marketing Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Overall, great software!"

November 29, 2018

4.0

Customer service used to be more responsive... it takes a while to hear back from the customer support email.

Pros

This is the best social media management platform for working with teams -- it's easy to communicate internally through the platform and keep track of tasks. Reporting is also helpful, though I wish there were more options for representing the data.

Cons

The app is full of glitches. I'm not able to view my calendar, and each post often shows the same photo.

Review Source

VR

Verified Reviewer  
Communications and Content Specialist  
  
Used the software for: Less than 6 months

### "Great scheduling tool"

July 24, 2018

5.0

Pros

Sprout is a great tool to schedule social posts and manage social media accounts. It's easy and affordable.

Cons

I wish Sprout had more features. The staff are also constantly contacting you. I appreciate the communication but its a LOT of emails.

Review Source

JP

James P.  
Account Executive  
  
Used the software for: Less than 6 months

### "confusing software for social media management"

September 22, 2017

3.0

Pros

The built in analytics and data it had gave me very valuable insights when I was managing social media accounts

Cons

Confusing to use, not easy to learn at first, not intuitive enough, finding help or tutorials should be easier in the system

Review Source

SM

Shaik M.  
Manager IT  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best software to Manage Social Media"

September 6, 2022

4.0

Pros

Enjoying use of Social Sprout with Salesforce Marketing Cloud

Cons

Cost of the software and support for integration

Review Source

GT

Gina T.  
Social Media Manager  
Computer Software  
Used the software for: 6-12 months

### "Sprout Social is a great semi-affordable social media management software"

June 10, 2017

4.0

Pros

Very simple to use, multiple platforms, user-friendly dashboard that allows you to see activity on all platforms at once.

Cons

Only can have 1 team member on the free version, paid versions can get pricey, no Instagram syncing

Review Source

SC

Shelby C.  
Sr Interactive producer  
Marketing and Advertising  
Used the software for: 6-12 months

### "Not the biggest fan"

December 7, 2020

3.0

Pros

Social scheduling was fine, but didnt like how it made me do new posts for each channel. Reporting was amazing.

Cons

Too many repetitive tasks to schedule content on multiple channels. Booted users out when multiple logged in.

Review Source

VR

Verified Reviewer  
Proofreader/Copy Editor/Researcher  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Nothing special"

September 13, 2018

3.0

This was a beginner's tool I used when I started doing social media posts.

Pros

I used this when starting to work in social media. It seemed like a good tool for beginners.

Cons

It is too expensive, and I could do much of what it offers on my own.

Review Source

AG

Ashley G.  
Owner  
Public Relations and Communications  
Used the software for: 6-12 months

### "Quality software but overpriced for the everyday social media curator"

January 14, 2020

4.0

Pros

The features of the software are superior to others that I have used in the past. Extensive reporting and the functionality of the workflow are attractive when it comes to a social media management tool.

Cons

The least part of this software is the price.

Review Source

ED

Edith D.  
Digital Content Coordinator  
Consumer Goods  
Used the software for: Less than 6 months

### "Very good service"

December 12, 2016

5.0

I've been using Sprout Social since September 2016 and I really appreciate the customer service offered by this company. Excellent if you manage a lot of different facebook pages. Clear reports. Lots of updates and improvements.

Pros

Good integration of different social media. A+ customer service.

Cons

Has Instagram reports but not publishing yet, even though we are supposed to have it in the future. Hopefully, they can also integrate Pinterest in the future.

Review Source

Hannah F.  
Public Relations and Social Media Specialist  
Consumer Goods  
Used the software for: I used a free trial

### "Sprout for Business"

February 20, 2019

5.0

Pros

The ability to post, schedule and receive analytics for each post. It's also great for breaking down demographics and other analytics for social platforms.

Cons

The price is higher than most other scheduling tools.

Review Source

VR

Verified Reviewer  
Marketing Specialist  
Marketing and Advertising  
Used the software for: 6-12 months

### "Social Listening Tool rocks! "

April 5, 2019

5.0

Pros

The social listening tool had helped me to get insights from social users. I have also used it to find social influencers.

Cons

It's kind of expensive for small companies.

Review Source

TS

Teresa S.  
Digital Marketing Specialist  
Computer Software  
Used the software for: 1-2 years

### "Great Software"

June 7, 2018

5.0

Pros

I like the ease of use, and clean interface. Great customer support. They walked me through the whole software on setup. Pleasant to use.

Cons

Occasional glitches with losing a message or a message not posting. Really can't think of that many cons.

Review Source

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