# Page 22 | Sprout Social Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Sprout Social the right Social Media Marketing solution for you? Explore 606 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121447/Sprout-Social/reviews

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Sprout Social

4.4 (606)

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Last updated March 13th, 2026

# Page 22 - Reviews of Sprout Social

## Showing most helpful reviews

Showing 526-550 of 606 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Amanda R.  
Brand Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Organizational Ease, but at a High Cost"

August 17, 2018

4.0

Pros

Allows for ease of organizing social content across multiple platforms. Also makes it easy to respond to consumers in an efficient way.

Cons

As a small, growing business, we have multiple team members that could use access, but we can't afford more than two users. While many additional users would only have access to limited functionality. A tiered system by user access level would be ideal.

Review Source

bC

bianca C.  
director of digital services  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A superior social media management tool "

September 9, 2019

4.0

A great high level social media management tool.

Pros

This is not your average social media management tool. This is for those professional-level accounts that are worth a hefty investment. There are many useful tools to this platform. My favorite is their in-depth analytics. It's difficult to capture meaningful kpi's on some other platforms.

Cons

This is probably a bit overwhelming of a solution for a new social media manager. I also think the scheduling capabilities could be improved... less limitations on video/image size.

Review Source

AS

April S.  
Owner  
Market Research  
Used the software for: Less than 6 months

### "Program with a lot of features, but expensive"

September 26, 2020

4.0

I use it to manage a few different accounts, but think that for the price it is not for me.

Pros

I like the the program has a lot of features and can be used with a lot of social media programs. It seems to have more options than other SM scheduler programs. The reporting and analytics are good.

Cons

There are still glitches to be worked out with the program. It needs some work to be great. Also for a small business or individual it is expensive compared to other programs out there. The customer service is less than stellar and could use some work too.

Review Source

VR

Verified Reviewer  
A/V Analyst  
Higher Education  
Used the software for: I used a free trial

### "Growing with Sprout"

November 19, 2019

4.0

Social media for a business can be daunting and a chore wholly unto itself, particularly because it is so necessary in today's world, but Sprout makes it that much easier for which I am grateful

Pros

Scheduling posts so I don't have to constantly be on social media Photo editing options make it a one-stop shop Constantly updating and innovating

Cons

Bugs on occasion, always handled quickly and efficiently but still inconvenient I would need more time to get to know the program better to find fault, but for the most part it has been handy

Review Source

Noah H.  
Digital Creative Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Becoming my preferred social management tool"

April 6, 2019

5.0

Pros

Easy to use for agencies, when managing several client accounts at once.

Cons

None! I can't think of anything bad to say about Sprout Social.

Review Source

VR

Verified Reviewer  
Graphic Designer  
Publishing  
Used the software for: I used a free trial

### "Very intuitive and friendly platform"

December 19, 2018

5.0

Pros

Sprout Social is a very friendly platform to use to track your social media.

Cons

Sprout Social does not give you in-depth data on your social posts compared to other platforms.

Review Source

VR

Verified Reviewer  
Social Media Director  
Sports  
Used the software for: Less than 6 months

### "Efficiently Post and Track Social Media Analyitics "

November 13, 2019

5.0

Good, customer service was helpful when we were thinking about implementing.

Pros

Is helpful sending posts to admins to approve and post

Cons

Dashboard can be confusing as there is a lot going on

Review Source

JR

Jess R.  
Director  
  
Used the software for: 1-2 years

### "Great reporting functionality. Not the best value for money option"

June 10, 2017

4.0

Pros

The reporting. Very detailed and provides a real insight into the post engagement which can easily be recycled.

Cons

Lack of Instagram integration. Layout in calendar view is not intuitive. Still toggling between each social media plaftorm

Review Source

Kortney B.  
Fitness Trainer  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "One of the best social media marketing tools "

February 5, 2019

4.0

Pros

A very top notch tool for social, constantly improving and great support

Cons

You definitely pay for the high end performance of this product, high price point

Review Source

GT

Gina T.  
Marketing Intern  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great social management product"

July 13, 2016

4.5

Pros

I like the ease and convenience of the product, it is extremely simple to use and understand.

Cons

There are a few capabilities it doesn't have, such as scheduling retweets and editing certain posts.

Review Source

VR

Verified Reviewer  
Nurse Practitioner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Help with contact delivery"

September 10, 2018

5.0

Pros

We love the context planning a delivery function. It really helps us to get ahead and make sure things run smoothly no matter what the team is doing

Cons

Nothing really, it’s been great overall!!

Review Source

AM

Andrew M.  
Operations Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Social media agency"

June 30, 2017

4.0

Pros

Scheduling and inbox features are excellent.

Cons

Unable to send to clients to review easily, needs an editing feature that is easier to use for clients. Should be able to copy a post, at present load one for twitter/facebook and instagram and be nice to be able to copy and schedule for different times rather than having to load three times.

Review Source

CB

Carolyn B.  
  
  
Used the software for:

### "Best social media management tool out there"

January 24, 2017

5.0

Sprout Social is the best social media management tool, hands down. Their ease of use is legendary as they focus on building beautiful complex useful software for small businesses all the way up to enterprise systems. Their reports are AWESOME and pretty much the only presentation ready reports you can find anywhere. Their customer support team is the best in the business. I can't say enough great things about this tool!

Review Source

VR

Verified Reviewer  
Senior Business Analyst  
Information Services  
Used the software for: I used a free trial

### "Needs Work"

December 2, 2018

4.0

Pros

The software is easy to learn and overall provided some useful reporting

Cons

The cost was too high and difficult to make elaborate reports

Review Source

FC

Francine C.  
Social Media Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Like the interface. Sprout Social has some great email and marketing features."

June 6, 2018

4.0

All in one place for marketing, great looking templates, customizable options make this product great.

Pros

Beautiful templates, easy email options. You definitely need to view the help videos or have some hand holding by an experienced user, but once you've learned the process, it's fairly intuitive to use.

Cons

A little pricey for what you get. Not as many customizable templates as some of the other social media tools, but has the added benefit for the email and campaigns for an all in one avenue.

Review Source

JC

Julia C.  
Global Digital Marketing Assistant  
Pharmaceuticals  
Used the software for: 1-2 years

### "null"

January 5, 2017

3.0

Review Source

ES

Elliot S.  
Search Team Leader  
  
Used the software for: 6-12 months

### "Brilliant for management & efficiency of soical media reponses but could load quicker!"

August 24, 2017

5.0

Pros

Data collection - ability to pull in data from different platforms simultaneously. Ability to action posts from multiple pages/accounts in one place with ease.

Cons

Load times. As already mentioned - could be quicker! The occasional technical issue preventing work from being completed efficiently.

Review Source

SN

Susanna N.  
Social Media  
Real Estate  
Used the software for: Less than 6 months

### "Too expensive for a social management program"

April 22, 2019

3.0

Pros

It gives businesses options for social media management program

Cons

The membership is too expensive for every month.

Review Source

VR

Verified Reviewer  
President, Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Tested out Sprout Social but ended up using a different software"

January 9, 2019

3.0

Pros

I tested Sprout Social for my business but ended up using another software option. Between the price and the features, I was able to find another option that better suited my needs and budget.

Cons

The price was too high for the number of profiles that I needed to manage.

Review Source

JF

Jenna F.  
content marketing  
Marketing and Advertising  
Used the software for: 6-12 months

### "Used for ease of posting"

May 12, 2021

4.0

Pros

It provided relevant posts without having to think.

Cons

Some of the posts did not add value to my audience

Review Source

TM

Tori M.  
Research Assistant  
Marketing and Advertising  
Used the software for: I used a free trial

### "Free trial"

May 21, 2019

5.0

Pros

Helps to find others social media like your own

Cons

too expensive for the full product and what itdoes

Review Source

BZ

Beth Z.  
Director of External Affairs  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Mostly good, a bit glitchy"

October 23, 2018

4.0

It saves time when it is not being glitchy. Sometimes, scheduled posts don't send, but are no longer in the schedule. It is like they disappear into thin air. That is hard, when you rely on the service to help create an efficient work flow.

Pros

The ability to schedule on multiple platforms

Cons

That the Instagram feature doesn't really work.

Review Source

RG

Regina G.  
Director, Career Management Center  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The platform is very intrinsic."

September 6, 2017

5.0

Pros

It took only minutes to learn. Our social media team works uses this software. Multiple users can have login and passwords.

Cons

I could not find an easy way to report on the number of retweets we got. We ended up manually counting. We were trying to determine the number of retweets for one of our partners.

Review Source

NS

Nicole S.  
Social Media Strategist  
  
Used the software for: 6-12 months

### "Personal, well-maintained, evolving"

September 28, 2017

4.0

Pros

Sprout iterates well. Their team is constantly seeking ways to improve the software and acts swiftly on these changes.

Cons

Reporting capabilities are a bit clunky and there are often bugs that go unresolved within monthly reporting metrics.

Review Source

DM

Dallas M.  
Director of Interactive Marketing  
Marketing and Advertising  
Used the software for: 1-2 years

### "Sprout social"

March 12, 2017

4.0

It's a great platform for gaining social insights and learning about your audience.

Pros

Scheduling

Cons

Cost

Review Source

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