Basic 1-2 Users
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Pros
My shoppers like how easy it is to use; my consignors love that they can track their items and see their money, and I like that everyone is happy.
Mahashwar went above and beyond in his patience and understanding of our needs, and continual questions. The website is fabulous and is up and running and bringing in revenue.
Cons
There have been other times when tech. Support technicians have been so condiscending and disrespectful to me that I’ve almost hung up in tears of frustration.
Frustrating for correcting errors and for adding quantity of products.
"I have a real mixed review that is only partially fair due to my outdated software. "
Overall: I feel like my opinion of this product is unfair because I am unable to determine how much of my sub-par experience has to do with having old hard/soft-ware. I have had a lot of difficulties. I appreciate the product though! There have been times when people have gone above and beyond to help get things working for me. There have been other times when tech. support technicians have been so condiscending and disrespectful to me that I’ve almost hung up in tears of frustration. My experience with Liberty/Resaleword is very mixed; however, I’m fairly committed to doing what it takes on my end to try and make my experience better. I’m going to start with updating things so I can make a fair evaluation.
Pros: The website that allows consignors to access their account info. is really nice. I feel like that’s a valuable feature both for us as well as the consignor!
Cons: I feel like the area where you run reports is overly and unnecessarily complicated. I wish I had better experiences with tech. support. It would be nice to access tech. support quicker - although I understand the dilemma from the company’s perspective.
"Liberty Software for a Thrift Store"
Overall: It is lacking in some inventory data collecting areas. It is difficult to configure to your specific business if it is not specifically consignment.
Pros: Simple to enter information and POS is easy to figure out.
Cons: Frustrating for correcting errors and for adding quantity of products