Who Uses This Software?

Resaleworld caters to the consignment thrift and resale industries as well as jewelry, furniture, estate sale and auction mall businesses.


Average Ratings

127 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $119.00/month
  • Pricing Details
    Cloud and desktop options available
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Resaleworld
  • www.resaleworld.com/
  • Founded 1990
  • United States

About Liberty4 Consignment

Liberty4 Consignment is without a doubt the most flexible and easy to use software program built especially for consignment, thrift and resale stores. No other product on the market today comes close to matching Liberty's features, functions and capabilities. Liberty4 Consignment will meet all your needs and provide you with money saving features. Liberty will help you reduce your time used to manage your books. Used by over 7,000 stores around the world


Liberty4 Consignment Features

  • Consignor Management
  • Customer Database
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Point of Sale (POS)
  • Pricing Optimization

Liberty4 Consignment Reviews Recently Reviewed!

This is the Best Investment to grow and Manage your Business

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've had Liberty for over 15 years now. We started with the dekstop version and moved over to the Cloud version as we added locations. The cloud makes it so easy to move items from one store to another. We also love the seperate and combined reporitng we can get. The software itself makes it easy to enter inventory that we purchase upfront. The staff and the techs are great to work with and truly care... which is so rare to see these days. Go with Liberty and you'll get top notch service, product and peace of mind!

Pros: Ease of use and features! The software is very flexible and enables us to run reports to help us know whats in inventory, what days are busiest so we know how to staff, what is selling the best and the worst and much more. The Resale Rewards program keeps our consignors coming back again and again. We use to use a punch card system which lost us money. Resale reward tracks everything for your customers on their mobile devices and they love it.

Cons: None really ...It is the best employee you'll ever have! The software works for you not the other way around.

Consginment Software review

Jun 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Pretty easy to use. I was able to navigate through it with ease. I was able to teach my assistant how to use it as well

I should have invested in Liberty4 years ago!

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been running this for 3 months now, and can't wait to get to where all of our inventory is in Liberty4!

Pros: It will boost your stores income in many ways. It is a time saver and a very accurate system for figuring out exactly where you are at any given moment.

Cons: It has so much untapped potential, with no way for me to learn without traveling far. I wish there was a version just for furniture consignment with all the related categories. I also wish the Wish List feature could be more detailed and automatic.

Liberty Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Whenever we call the help desk, they return our call in a prompt manner. The system is very user friendly and easy to navigate thru.

Liberty Software for a Thrift Store

Dec 14, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: It is lacking in some inventory data collecting areas. It is difficult to configure to your specific business if it is not specifically consignment.

Pros: Simple to enter information and POS is easy to figure out.

Cons: Frustrating for correcting errors and for adding quantity of products

Recommendations to other buyers: I wish there were more options out there for software. They keep system as is and don't try to fix problems because they know they have basically cornered the market.

Lots of features, but a bit complicating to use.

Nov 11, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I used Liberty4 Consignment for almost 3 months and was highly satisfied with its features and functions as well as it's customer service. The price was kind of high for me but I am a smaller clothing consignment boutique in a rural town. It was a little hard to use at first but after the tutorials, it was a bit easier to understand. However, even with that being said my employees could never get the hang of inputting the inventory so I went with another software choice. Before I changed software programs, though, Liberty worked diligently with me to try and help my employees better understand the program and its features which were really great especially the lengths they went to try and help. I probably talked with them every day for almost two weeks before choosing to go another way.

Pros: I absolutely loved the fact that Liberty4 Consignment has so many unique features. You can run almost any type of report you can think of. It makes it really easy when you need specific information on a single account or type of item. It even allows you to print checks from the software and give the consignor a percentage increase for using their earning as store credit. It has so many unique features it is hard for me to remember them all. It is a little on the expensive side but the product is well worth the price you will be paying for it and they have tons of payment options and also a cloud-based option for those who don't want to step off the ledge just yet and purchase the physical software.

Cons: Unfortunately, all of my employees had a hard time trying to learn how to use the software. They even had a hard time with checking people out before I purchased a handheld scanner to scan the items. They still had trouble inputting inventory and never figured out how to do reports of any kind or even look up accounts for consignors. In their defense, the software can be a bit confusing without having taken the training tutorials. Also, the Liberty4 Consignment software seems geared more towards a larger consignment store rather than a small boutique such as i have.

Recommendations to other buyers: Use the free trial period to try it and see if it's for you. I am a smaller boutique style store that really doesn't need all the bells and whistles that come with the software and the price was always a little too steep for me to justify so I went with another software choice, but that doesn't mean it will not work for your needs. As I said before, use the FREE DEMO they offer and see if it's right for your store. Honestly, if I ever decided to expand I will go back to Liberty4 consignment because in my opinion, yes it is a little conflicting to learn, but it's pros outweigh it's cons in my opinion.

Great for consignment shops

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: when we used was pretty high priced

Overall: I used this software to run my consignment shops for years. Easy to use and has many different features that made running the store easy and great reporting features

Works for us!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After a bit of a learning curve, we made an easy adjustment to this POS software. It does everything we want and it's easy to use. The support has been great.

Pros: Ease of use and support.

Cons: Nothing comes to mind.

Recommendations to other buyers: Definitely buy the service agreement. They are so helpful.

Liberty 4 consignment software

Oct 13, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a charitable organization with all volunteers. This software has helped us tremendously. It has makes the running of our store so much easier. Thank you Liberty 4 !

Pros: Ease of entering data

Cons: Had a few things that weren't working correctly but, the staff at Resaleworld.com has been a life saver to us. They were and still are very helpful.

Recommendations to other buyers: You will like this software

Great product!

Sep 14, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is fairly easy to use and it does so much. It tracks just about everything, sales, taxes, print reports for sales, etc. list your clients, tracks inventory, automatically assigns numbers to inventory items, and clients when entered. I have yet to do this, however you can allow your clients to sign in and check their accounts with you. If you've purchased the link for quick books, you can also track all your accounting. The vendor- Resaleworld is most helpful.

Cons: I can't say I have really found anything that I dislike about this product or vendor.

Recommendations to other buyers: I would recommend that, if you were evaluating this or other softwares like this, make sure that all aspects of the software are compatible with your operating components. Be sure to review and test several, prior to purchasing one, as to know which one truly works best for your needs.

Straight forward and good for both consignment and retail.

Aug 27, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tech support uses a licensed copy of team viewer. If I have a problem they hop on my computer and work on it remotely. Good tech support.

Cons: Often when I call for support it is sent to voice mail and I have to wait for a call back. It costs a bit more than other vendors consignment software, but you get what you pay for.

Recommendations to other buyers: Take into consideration the flexibility of the software as well as the software developer. Don't settle for software that has to be used within a limited amount of fields to be used. Liberty 4 has a lot of flexibility and many searchable customizable fields.

Serviceable

Jul 27, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The software works. Most of the time the behavior within the program is predictable and repeatable.

Cons: The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.

Recommendations to other buyers: Make sure that you understand all of the continuing charges for support and upgrades. Make sure that "Bug fixes", "error Corrections" are not considered upgrades. You need to make sure that functionality improvements to keep the software current and operating within federal guidelines are not considered upgrades that you have to pay for. Technical support Saturday, what is generally the busiest day of they year for small business retailers and consignment shops should be standard. The software should also be expandable to operate with what are becoming standard POS payment methods and equipment. It should not require very specific equipment to work with. The software is a database to track inventory, sales, and to act as a POS. Beyond this it should function with more general equipment standard to the industry.

Vendor Response

by Resaleworld on September 07, 2016

Steven, I¿m sorry to hear of your frustrations. My understanding is that you¿re particularly unhappy regarding the transition to EMV credit card processing ¿ specifically, the need to purchase an upgrade from the version you¿re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review. Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they¿ve been released for a sufficient period of time and only after we¿ve made every effort to address any bugs/unintended behavior in that particular branch ¿ this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us ¿ one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you¿re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old. The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue. The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options ¿ payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device¿s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn¿t mean that more won¿t become available down the road. I also see where you¿ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from ¿ although an upgrade to a newer version of our software is still required for this option. Please understand that there¿s nothing we can do on our end if the payment processors themselves don¿t support other hardware. The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October¿s liability shift came far too early, and the entire industry ¿ from the hardware suppliers to the card processors to the software vendors all the way down to merchants ¿ wasn¿t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we¿ve taken reasonable steps to meet our customers¿ needs. I feel it is worth pointing out that your statement implying Liberty 4 doesn¿t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware ¿ and they¿re well within their rights to do so. I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4¿s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you¿re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years. You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we¿re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues. We certainly do appreciate your business, and I wish that we could offer a solution that didn¿t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.

i think its good overall with a few kinks

Jul 11, 2016
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: the current use of technology, it has all the features that is current but the additional cost of all the needed help is not great. I think that this program has the potential to be #1 because it is easy to find things even though you haven't been trained

Cons: upgrades once you bought software want online option with current upgrade availability

Recommendations to other buyers: i would say that if you were to use it it needs full access to its uses. i feel like i dont have the access to the program like i should and no once can answer simple questions

You get what you pay for!

Apr 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program is Great! There is always ways to improve your businesses needs and this Consignment program has it all. Whether you want to use it simple or run every type of report imagine to evaluate your needs to improve your business. I personally may not be able to learn the program completely but always have been amazed on the capabilities it has. The ResaleWorld team has been very helpful educating me when I need it and without that loyalty received from them, I would not be a customer today. May be a little tech-ey to the normal ear lol but take it with a grain of salt.

Easy to use. I've run it for 5 years and haven't had a problem.

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: AAron from Tech Support helped to reconnect my tag printer because of the Microsoft 10 upgrade. He was knowledgeable, friendly and phenomenal! Great guy, great level of expertise and definitely an asset to your Tech team!

Jennifer in sales was my callback to see how things went. She too was great, great personality - so imperative in a Customer Service/Sales position.

I would recommend the Liberty Consignment Software to anyone.

Thanks Everyone!
Melanie

The Best Consignment Software I have ever used.

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Consign Pro and BCSS in the past but Liberty 4 is far superior to either of those.

Their customer service is the best I have ever had any experience with.
The sales people are the very best.

Their software works as advertised.
P.S.
I don't work for them but just a very satisfied customer.
I would recommend this company to anyone.

I am a 12 year satisfied customer!

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Liberty since I opened my store in 2004. I started with 1 workstation and now have 16 workstations and 2 I pads utilizing it. Resale World continues to update it's software. It has become more sophisticated with time. I have yet to find another consignment program that can meet the features needed for my business. I purchase all of my peripheral hardware from Resale World and they have always helped with any equipment issues / concerns we've had. I highly recommend Liberty 4 Consignment.

Once it set up it is very user friendly

Apr 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the years they developed the software to handle NEW Retail merchandise as well. This has been a blessing to us. They remade our web page and that helped increase our sales. Now that is even easier for us to use. They customer service is exceptional: we are not tech people and they have managed to cope with us to all issues straightened out or remote in to fix it. We are the ones that can stump them. We are a challenge but they rise to the occassion.

I have used Liberty for the past 10 years and LOVE it!

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would highly recommend this software to any new business! Easy to use, helpful quick customer service and lots of training!

It is a blessing for our business, I couldn't do my business without it.

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The staff is very easy to work with and will get to the root of the problem without giving up on you. The staff listens to what I want and tries to always help. We changed from Consign Pro and I wish I had just started out with this product.

Excellent software. A forward thinking company. A must for consignment business.

Mar 31, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The in depth data capabilities and reporting features of this program are excellent. The support team has been incredibly helpful in customizing certain aspects of the system for us as we are an Australian business and require certain tax and dating systems. These have all been addressed. In the future it would be great to see the software become a little more appealing in the visual design and printouts area. However, I know this is not always easy. Overall, it is certainly the best software available on the market for consignment stores. I have trialed them all, and there is no other product that compares.

The Liberty software is outstanding and easy to use

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Liberty for 4 years and found it to be a very comprehensive software. It has provided many reports that we never dreamed we would get. Tracking consignors information and inventory is so easy. We have several consignment stores in our area and our consignors frequently tell us they greatly appreciate all the information regarding their accounts that the other stores do not provide. Updates come on a regular basis and seem to be the result of customers like us asking for additional information or corrections. Technical Support and Customer Service are better than any we have ever experienced. Phone calls are answered in a very timely manner - often times within an hour. The technical staff is professional, knowledgeable, friendly and patient. We have never experienced a problem that they have not been able to resolve with one phone call. We have the very highest recommendation for Resale World and the Liberty 4 software!

Great software and customer service

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The Loft Consignment 3 years ago and my shop has taken off quickly. In three years we have accumulated almost 2,500 consignors! Liberty4 has allowed this to happen without a hitch. We have been able to adjust to the volume we are getting into the shop because we added the Liberty4 mobile license for iPad inventory entry and are about to add the network license to add another computer POS.

I have told many potential new shop owners Resaleworld is the backbone of my business and the main reason my store is a success. The amount of time I save on paperwork is invaluable. I can pull any report in a matter of seconds. For instance, I had to do sales tax yesterday I pulled a quarterly report and was finished in five minutes. Not only does Resaleworld have an amazing product the support team is great. If I call with a question (which is rare because it is so user friendly) I receive a prompt call back with an easy solution!

Even my consignors are impressed. I give them a proffessional looking inventory list and can tell them in a matter of seconds how much I owe them.

It manages large amounts of data for our small staff and the cloud helps me outsource the IT.

Mar 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Reliable, cloud makes it easy for many people to access data, customer service is overall very good, The support staff is excellent

Cons: setup of cloud for Apple products and wireless devices was very difficult and time consuming, Sometimes tech support seems to struggle, wish I didn't need all three levels in categories, wish clients could be separated from vendors somehow, equipment is expensive vs market because of tech support.

Great experience, great customer service

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: most all issues when reported are looked at and taken to the programmers to resolve and come up with a positive solution

Great software and efficient customer service

Mar 23, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Sometimes there are glitches with the Liberty Cloud
It is difficult that you cannot make changes once you have posted an item
Resale world call backs are very helpful

We enjoy all of the options that comes with the Liberty software, compared to the option we used in

Mar 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are able to watch the inventory at two different stores. We do NOT have them on the same License (account) Had we understood the options of listing things at 2 locations, we could have started out that way, and stream lined many of our efforts.
We would recommend doing that.
We appreciated all of the great products that Liberty offers, and look forward to taking advantage to more this software offers!

The software is easy to use. The support is quick to respond to problems.

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From acquisition of consignment items to payment to consignors the process is smooth and efficient using Liberty.

Liberty 4 is extremely user friendly and we had very little problems with the software.

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Liberty 4 is a very easy software to keep your inventory in order. We have been with Liberty for 20 years now and each new software program has been easier and more user friendly.

The Best System In The Consignment & Resale Industry.

Mar 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Well, if anyone has done what I have, you probably downloaded many different systems to take a test drive on the demos of the other systems. After hours of insanely wasted time.........demo after demo you finally lapse into a confused software demo coma.
Then the magical day came when I found Liberty4 Consignment software and took the test drive. This was not only the simplest and most user friendly software program I had tried, the customer service prior to making my choice was awesome and professional. There wasn't a question that didn't get answered. Other things I never thought of were brought to my attention to help me make my choice. It really was a no brainer.
The Liberty4 System runs like Windows. You can have multiple pages open at once and not have to close out of an account to proceed with another task. The system is seamless. There my be others that make the claim to have started the Consignment software industry.....but that's where the stayed. I know....I test drove the AKA leaders in the industry. Don't waste your time.....trust me, your time in valuable and can't be made up. Liberty4 Consignment is the leader!!
Ordering products such as tags, checks and other items is a pleasure.
In the rare occasion that I have needed customer support, I have found the team to have awesome technical skills and are personable as well. Within a few minutes of calling support there is a tech getting back to me. And when necessary they can remotely log in via Team Viewer and take care of what needs to be done. Great, Great, Great!!!!!

The Best Value in Resale Software

Mar 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prior to starting my furniture consignment business I sought guidance from an owner of a similar business located in another state. I knew that I wanted to use a computer based system in my new business because of my tedious experience with written record keeping when I worked in a consignment business back in the 80¿s. Oliver¿s recommendation was Liberty 4 Consignment by Resaleworld. As I researched the market, Oliver¿s choice proved to be very wise. Not only is Liberty a well developed database system with an easy to use interface, it includes thoroughly implemented inventory management tools, comprehensive and flexible point-of-sale system, and a wide range of standard and custom reporting features. I have found that Liberty enables me to be more productive in processing consignments, efficient managing our inventory and more accurate in documenting sales transactions (reporting of sales by consignors, tracking revenues, sales tax, etc¿). By using Liberty, my consignors have confidence to trust me to sell their valuable items. Likewise by using Liberty¿s reCommerce feature, I can reach more customers by offering our inventory on-line. The customer support offered by Resaleworld is the best. They have a large enough development team to have support staff available whenever I needed immediate assistance. They also listen to their customers input. Each new release/update of Liberty includes improved functionality suggested by users. They just keep making it better. While there may be lower cost alternatives, I believe Liberty offers the best value available.

I LOVE LIBERTY

Mar 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Liberty is a great program but I believe what makes it spectacular is the IT department- every time I have questions - not only are they very quick to call me back but they always go above & beyond to help me solve my problems. This was just done once again by the support staff- he did back up on my computer & spent hours looking at reports to figure out what was going on - he was very patient with me & explained everything to me - showing me how I can fix my problem & how to make sure it won't happen again - he showed me how to run different reports, walked me through the steps, etc.... I have had the program for a little over 2 years. I highly recommend Liberty software to anyone getting into the consignment business - It's user friendly & everyone at Liberty has always been so helpful!
I'm very thankful for everyone at Liberty

Amazing!

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a new store owner I really needed a tool that would help me organize every part of my business. The system was really easy to understand and navigate. Whenever I had a problem the online videos were a great help and the call-in customer service was beyond incredible! The call back support staff walked me through so many new store growing pains. The reporting system also provided information that as a prospective store owner I had no idea would eventually mean so much to me. Highly recommended!

So far so good!

Mar 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been using this software in one form or another since 1996. They have always been receptive to our needs and we have found the software to fit our needs quite well. We have grown with time and the software has remained useful and quite easy to train our associates to use.

When we started in 1996 we opened 2 locations on the same day and had 12 associates. We now have 19 stores in three states with over 250 associates. The software has remained a strong foundation for us to be able to run our business.

We have looked at other companies software and have not found anyone to be as dedicated to consignment and designed on such a stable platform anywhere.

Superior Customer Service

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After many hours of research for the right POS system for my business I decided that Liberty 4 would be the best fit! I am so happy I choose this company. From the very first phone call to place my order, their customer service is impeccable!! Everyone is super friendly and super helpful! The only thing I would have liked is a manuals guide, in print, but when you speak with customer service they take you through it step-by-step. I am super please the ease of the system and of course the people!!! Thank you!

sufficient but lacks some common sense functionality

Mar 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: -consignors want to be able to use their store credit to purchase items in our online store over the internet.
-would like to see updates that include email automations for when items in accounts are expiring
-more space for words in headers/footers & all areas custom language can be added to - for instance; there is so little room to convey policy details on email item lists.
-would like to see a streamlined (mini) accounts for clients who are just shoppers, where we can store their purchase history and add their email to a marketing subscriber list
-There are all sorts of other moments I have asked myself "why can't I run this sort of report, why doesn't the system do that, etc. - not sure if there is already the capability for some of the things I think of, and I just don't know how to perform the function or if the capability is not part of the program.
-I will try to compile notes on what these things I wish I could do in L4C are and check back in with tech support to see if they already can be done or are something you are thinking of adding.

Cream of the Crop

Mar 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I reviewed every available consignment software before we opened Scallywag's in 2007 and have never regretted my decision to go with Liberty. It does more than I need or want but never fails to do what I want when I need it.
Sure, there is a learning curve, but if you can deal with Microsoft, you can surely learn Resaleworld.
Tech support is awesome whether or not you speak geek. The fact that they can log into your computer to make changes saves literally hours of having to be online trying to find what they want you to click next.
There is a price, however. Remember that bargain you bought that didn't turn out to be such a bargain? You get what you pay for. Pay for the best...get the best.
Liberty rocks my store! I wouldn't be in business without it!

Fantastic software!

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Liberty's consignment software for about 3 years now, and it has made a major difference in our business. Very easy to use, but powerful software. Lots of in-depth features, but the basics are very simple to learn, including the POS. Customer Service is very knowledgeable and quick to return support calls. Would definitely recommend this product and the company! A++

Fabulous!!

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been using the Liberty 4 Consignment software from Resaleworld for about 20 years now and initially chose it because of all the integrated inventory and Point of Sale features. They continued to upgrade the software and add many other features such as ReCommerce which has enhanced our product line with an interactive online presence. The tech support is amazing and timely with response to calls and Resaleworld has gone out of their way to create several requests for custom reports. I have recommended Resaleworld to two other stores in Baltimore and I know how pleased they have been. I feel they are committed to providing excellent service and our overall experience with Resaleworld has been fabulous!

Cons: I cant think of anything that I dont like about the software.

Recommendations to other buyers: I dont have any recommendations for others at this time.

Very robust software with amazing consignment features

Feb 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
This software moves fast and can store a lot of data without feeling sluggish. I have owned three consignment stores for almost 11 years. When I opened the first store I bought the cheapest software option I could find. It was a nightmare. When I moved to Liberty I was amazed at the difference.

Entering inventory, tracking consignment sales, printing tags, running reports of your best consignors, etc. etc. is so easy and all built in. The point of sale is very customizable with coupons, receipt options, built in reward plan for customers, etc.

They even have a built-in system for listing items on your own eCommerce website (provided by them!) and on eBay.

You have so many options that you will discover (as I have) as you use the software and will be amazed by all the things this software can do for you and your business.

Cons:
It is expensive. It's expensive up front and it's expensive for support. However, you are investing in the future of your business and the extra cost will save you in the long run when your software can automate things for you and will grow with your business.

Some of the staff are amazing (Angel!) but others can be short with you because of the volume of tech calls they get. They also don't always know the answers to your questions because of the complicated nature of the software.

Overall, Liberty is a great program for a consignment business. I do highly recommend it!

Excellent Consignment Software!

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before I opened Plum Consignment over 3 years ago, I researched all the POS systems available and went with Resale World's Liberty4 Consignment given their years in business, knowledge of our resale industry needs, system functionality and breadth & depth of the reporting capabilities. Since then I have added their Re-Commerce platform. I've been very happy with their online component and having it all under one roof integrated with our POS. Bonus: Excellent customer service & tech support (Mahaswar, Angel, Russ, Alex), prompt response time & if they don't have a solution for you, they can usually give you a work around until they add it to their next update. Be sure to check us out: www.plumgood.com P.S. Don't blame me if you find something plum perfect you just can't live without while you are on our website!

Love it.

Feb 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Customer service and Service Support,. Set up was a breeze. Almost everything you need in one package!
Cons: A few minor glitches that were quickly addressed by the support structure. Don't love the Facebook integration quite yet. I'm excited for Recommerce 4.0. It just keeps getting better!

Fantastic product, fabulous Company.

Feb 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We purchased Liberty in 1999 to replace our non-compliant Y2K software. We were immediately impressed by how seamless the transition took place. The improvements were astounding, Liberty could do anything we could imagine and be completely customizable to our store. We are now over 28,500 sq ft with a network of 20 users; Liberty has grown over the years with us. We have never had any downtime or loss of data; this has been a very stable system. I have in the past recommended Liberty to several stores asking my advice and will continue because I believe in the software and the company.

Excellent customer service

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Liberty's software for the past 4 years. We find it easy to navigate through each screen and user friendly. When we needed any help from
the help desk, they provided prompt response and was able to fix any problems we have encounter. I would recommend any consignment store looking to purchase software to run their business, Liberty would be the software for you.

In Store and On line in one package!

Oct 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed an inventory management system that integrated with a POS and an online retail store. The product is working really well for our store and we are finishing the details of our website so we soon will be selling items online as well. We are constantly discovering features of the software that improve how we do business. Our experience with the entire staff at Resaleworld has shown the team to be very responsive. I am very satisfied.. they go above and beyond!

ReCommerce 3 is AWESOME!

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The interface and back end of this new store front is so easy for the common person to use. Making changes is a snap, adding products is a snap, and if you get stuck, Resaleworld is there to help. Angel designed my site, my logo, and my colors; it's professional and clean. Love it! My shoppers like how easy it is to use; my consignors love that they can track their items and see their money, and I like that everyone is happy. I have been with Resaleworld since 2009; their product does what it says it will, and the support team is wonderful, friendly, and knowledgeable. I moved to the latest version of Recommerce...I never like change, but this change was good. Make the move to ReCommerce 3; it's that good!

Great features and awesome support

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My store is a 40,000 square foot store located in the heart of Myrtle Beach, SC. I attended the Liberty training sessions this week at the corporate office in Orlando! The class was very interesting and informative. Although the software had been implemented in April, the past managers had been doing some things incorrectly. The training has allowed me to return to my store and correct several past sins! I would highly recommend the Liberty 4 Consignment software to anyone in the industry. Also, the support provided by the techs is beyond measure.

Easy for Volunteers to Use and the Ultimate Tech support

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:

We are a consignment/donation store that opened in September 2011. After talking with another store who was using the Resale World system, we decided to purchase it. It has been extremely easy to use and meets all of our needs. It is quite intuitive.

The best thing about the software is the barcoded tags. Our staff is mainly volunteers, and it has proven very easy for them to process a sale and we have excellent reports that are available. One of the outstanding advantages for us is the ultimate in technical support. We receive very prompt returned phone calls; and each and every person who helps us is always friendly, courteous, patient, and answers all of our questions - as well as solves any problems. The technical support staff is most professional and very competent. We have never experienced better technical support.

Simple to use and Integral to our Business

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My mother and father, who both own Consigned Designs by Ellen, have been working with Resale World for quite some time now. Without this product and the technical help that has been provided, we simply would not be able to do the daily business we do with such ease and confidence. The best thing about Resale World has been not only the simplicity of the product they offer but the constant access to techs who have never failed to be there for us or our business. Anyone looking to run, own, manage, or design a consignment business, would truly be missing out without the Resale World package. I could not imagine running, or operating our business without this product or the technical one on one help we receive.

I love my Liberty!

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose Liberty when I opened my consignment boutique after trying different demos. I love it's ease of use and training. My employees are able to learn how to use it quickly. Having a tech support plan is my security blanket, and useful in stressful situations. I am always relieved to get a call back from a technician who is able to guide me past my problem. In the 3 1/2 years since opening my business I have realized the most important investment I made was this software. Couldn't do it without Liberty!

Awesome Software/company to help to grow your business

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having been open for almost 6 years with the help of Liberty4 Consignment, we have grown slowly but steadily. We pride ourselves on the quality of our items and rely on our software to help us run an efficient business. When we first opened back in December 2009, we started with a different consignment software that claimed that it could do everything that we wanted it to do. In addition, this software boasted great support for the stores who have their software. Within 3 months of purchasing the software and opening my store, I ran into problems and the support staff was unavailable and unresponsive. This is when I called the sales team at Liberty. I soon learned how multi-faceted the software really was. A novice can use it to do the basics. Each employee who has been trained on the system in our store has made a smooth transition and has learned the required functions quickly and seamlessly. One of the best parts of the Liberty4 Consignment system and the ResaleWorld ¿family¿ is the tech team. I have always gotten great help from Angel, Russ, Alex, Mahaswar and others who have come to my tech call aid. I have always been called back the same day, most of the time within the hour. Problems encountered have been fixed quickly too; in some cases a more lengthy discussion or research is needed and a follow up call has been made. I have come to know and respect the guys greatly. Liberty4 Consignment is an integral part of Worn with LUV and it¿s not just a software program. I refer to my ¿tech team¿ when I am questioned about how our software works or when there is a problem I can¿t answer. Liberty4 Consignment and ResaleWorld's tech support team is the best decision a consignment store can make for their business and it's worth every penny!

Great organizational business tool!

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It keeps everything organized for me and for my customers. It's simple to share reports with customers. I'd like to access it from home to view my accounts from there as well.

Five Star....unmatched flexibiliy and ease of use

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had someone I could contact from the beginning of reviewing the product through setting it up. ResalewWorld was comparable to others, but I liked the ease of the product and the different attributes it had for the different uses I may need to use the software.

Good, not great.

Jul 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Robust. Dependable. Hasn't crashed yet. User friendly. Screen displays are pretty customizable. Tech staff is VERY knowledgeable. Pick their brain, they enjoy the challenge and are very willing to work with store owners who have a higher level of technical knowledge. They offer online trainings - perfect for those of us who cannot fly to FL for 3 days!

Cons: Pricey, but worth it IMOP. Reporting isn't as customizable as I would like but they will work with you on ad hocs - at a price. POS features could be improved upon, such as individual coupons within a multi item receipt... Tech support plan requires purchase of thermal tags = not cheap. I never get a warm body when I call in - always have to leave a message, BUT calls are usually returned within same biz day. Vendor's trainings are held quarterly and seem to be during busy industry times and will not held if it falls around holidays? In 2013, I wanted to enroll in Liberty Cloud. Was reviewing web advertised pricing I was looking at with a salesperson, who stated the price I was quoting to her was not correct - I sent her a screen shot of what I saw. She saw it and said it was wrong. Within minutes, the web page was updated to a different package and I was simply thanked for pointing out the mistake. Just remember that this is a business, not a charity. Businesses don't make money giving stuff away. Right?

Recommendations to other buyers: Get familiar with the provisions of the tech support billing contract. Even if you close your shop, you are still obligated to pay out the remainder of the contract. Take advantage of the online trainings. They are great!!! Browse the user boards - most other shop owners can answer basic questions and you can learn different ways of doing the things you do every day! It is very helpful.

Liberty4 is the BEST

Apr 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Liberty4 Consignment Software has been a major contributor to our success! Easy to use, easy to train staff, tons of reports, and a module that interfaces with Quickbooks! In addition, online support is friendly, helpful and very knowledgeable. I would highly recommend Liberty4 for your consignment shop!

Unhappy Client

Mar 17, 2015
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I like the actual software okay. Now that I know how to navigate the features I use most frequently, it's easy and fairly quick to use and enter items and make sales.

Cons: I purchased this software over 4 years ago. I have also subscribed to the tech support plan for just as long, and the tag plan for quite some time, and added users. Even though I've spent thousands on these products, almost every time I call for help with something, they want more money. The customer service is horrible and they know that since you've purchased the software, and have your entire inventory within it, they corner you into paying whatever charges they decide to impose at any time. I'm so sick of feeling abused by Resale World. I wish I would have chosen another software company that valued my business and didn't make me feel like they hijacked my money. Additionally, tech support has no idea what they are talking about half the time.

Recommendations to other buyers: When choosing a consignment software, put a lot of value on the company's customer service and tech support plans, as you will inevitably need help at times and don't want to constantly be forced to pay more money.

Vendor Response

by Resaleworld on March 25, 2015

I wanted to respond to the review after having read the specifics and also investigating the account in detail. I first and foremost want to say that we value each and every one of our customers and that customer service is our number one priority. We greatly appreciate your feedback and are happy to hear how you like the usage and feature set of the software. We work extremely hard to produce the absolute best software we can. We also continually strive to improve feature set and offerings based on customer feedback and market demand. I wanted to investigate what you are saying re: additional charges. The store has been on a tech support plan and has received FREE updates to the version that was originally purchased in 2011. When we released a new version of the software over a year later there was a charge to upgrade to that new version if you wanted to upgrade. You did not opt to do so. Our company actually offers our clients an incentive to get FREE major upgrades via a Reward program we offer everyone at the time of purchase. This is pretty much unheard of in the software industry. Almost everyone can relate to having at least heard of if not bought software like Turbo Tax. Turbo tax and other well known software like Quickbooks release new products every year. Whether you bought their 2014 version or not you still would have to pay if you want the new 2015 version. They may give you a small credit of like 50.00 but you still have to pay for the new version if you would like to utilize it. With our specialized software at a higher price point we offer a much better credit plus as I just mentioned we even offer it for FREE if you are on our Reward incentive program. That is when you sign up for both our tech support and tag plan within 30 days of purchase. Lauren you opted not to do so and did not add a tag plan until over a year after your purchased the software. We offered the reward program to you verbally at time of purchase,then via a follow up email at the time of purchase and then via a customer service follow up phone call from our sales assistant Jennifer. I checked for any other charges on your account and see no additional charges from us for anything. You have only purchased tags from us. No hardware and no additional support charges other than the price of your support contract. I personally extended lower pricing on your support plan when you asked for an extension prior to adding on an additional user license that you stated you had not had the time to implement. I also converted a license you purchased for another location for you at no charge plus this was an exception to our standard policy. We also price matched on tags that you were buying from another vendor. We do not require that you upgrade to the latest version and I believe from reading your file that this is where the issue is arising where you are saying we are requiring money for other things. Our support staff works very hard to give the best customer service possible. We have excellent tools such as remote access that we utilize all the time to connect directly to your computer as well as personalized one on one phone support . We offer the most staff and longest support hours in our industry. We also as you can see from other customer feedback get many glowing reviews of our techs and their knowledge and service skills. If you ever feel that one of our techs you speak with has not given you the correct answer or explained something to your satisfaction...not assisted you in a polite manner etc., we want to know about that right away. Our tech support manager is Alex Sliment and he is always happy to look in to a call. We record all support calls for quality assurance. We can address a call immediately. We will then communicate with the tech in question. We will listen completely to any call and follow up with you on actions taken and discuss the findings. Thank you again for your feedback and please contact us directly should any issues arise that we can assist you with.

Consignment Software

Dec 27, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Vendor is very responsive, and their support department is excellent. Software is good for a variety of applications and levels of experience.

Cons: Network licenses are somewhat pricey in comparison to the cost of the software application.

Recommendations to other buyers: This company provides a full demo copy to evaluate the software.

Work Smarter, Not Harder, With Resaleworld's Products

Nov 07, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We bought this software four years ago. Prior to Liberty, we were doing everything manually. We logged everything by hand. It was tiresome, laborious, and inefficient. Since we have had the program, we are now efficient, experiencing cost savings, and resolving inventory mishaps. This sophisticated and systematic program has simplified our inventory process and improved our bottom line. We are now embarking upon purchasing additional licenses because our business is expanding because of the product that Resaleworld has created to revolutionize our industry. Resaleworld has outperformed our expectations as a technological vendor in the business sector. Their staff is top-notch. We would be remiss if we did not mention the technical support team that has always provided professional, timely, and courteous support. I would recommend any business who is seeking a cost-cutting program that is user-friendly, highly competitive, and efficient to look to Resaleworld's state of the art products.

Cons: What I like least about the vendor is that they are not located in Michigan.

Recommendations to other buyers: Do your due diligence and learn the industry standards to compare the components in the various software offerings. Also, be certain to talk to shop owners to get as much feedback as possible.

Best decision when I bought my store last year.

Oct 16, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My favorite part of the Liberty4 Consignment software is the time it has saved from doing everything in writing. I, believe it or not, was using a dos program that I had to figure out my consignors 40 percent on each item that was sold every day. Then I had to enter it and the item into their files. This was at least a 45 minute process at the end of each day.

Cons: I honestly have only one complaint about the systems that I purchased. There are so many things the software offers, and i am only touching the surface so far. That is my fault not theirs.

Recommendations to other buyers: With Liberty4 Consignment, everything under the sun comes in this (i.e. tracking inventory, intake, donations, etc.). Watch as many videos as you can to learn as much as you can. I highly recommend purchasing the tag plan, and support plan. You get all the updates and support you are going to need. When the systems and software arrived, I overwhelmed myself by taking everything out thinking I could do it all by myself. I finally called support and within a short time, they had me and the systems running like they should. Don't be afraid to call them. I think I called everyday for a few weeks. Now it's probably been a couple of months since I have needed help, but I know when I do they are there for me anytime.

Great Product

Sep 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have someone I could contact from the beginning of reviewing the product through setting it up.

Cons: I would like more of a book to learn the software.

Recommendations to other buyers: Retail World was comparable to others, but I liked the ease of the product and the different attributes it had for the different uses I may need to use the software.

Liberty4 Consignment Software Review

Jul 17, 2014
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The opportunities for a small business are plentiful with this software.

Cons: The span of time to assess needs and purchase peripherals and/or accessories with a discount is short.

Recommendations to other buyers: The options are many. Take your time to assure all needs are met in order to get the best and the most for your investment.

Excellent System!

Jun 20, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is fairly easy to use, with many options for configuring it for your specific store.

Cons: I wish the manual provided more info. I like to have physical instructions available for my employees, and I ended up writing my own as the manual was not very helpful.

Recommendations to other buyers: I believe Liberty is the best resale/consignment software on the market. Others I've tried have limitations that I haven't found with Liberty.

Overall great program for the resale market.

Jun 20, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Most of all, I love the level of detail provided on the screenshots that show item history.

Cons: I am a buy outright store, and I wish there was more thought put into that model as opposed to consignment. I also wish there were more options with reporting, allowing you to filter more fields and data to customize reports.

Recommendations to other buyers: The more data you have, the more accurate you can be in the analysis of your business. You need something easy to use, but make sure there are enough features to help you analyze your business.

Love Liberty4

Jun 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It keeps everything organized for me and for my customers. It's simple to share reports with customers.

Cons: I can truly only use it at the store, and it not have a free option to take it on the go or view on other remote devices.

Recommendations to other buyers: I would love it to be easier to email reports to customers. Also, I would like to have the capability to add notes to the email prior to emailing just the report. It would be great if it allowed us to explain what it is or if there was anything needed to better understand the email.

Great experience. Great Customer Service. Great product!

Jun 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use and versatile. The company's staff is always helpful.

Cons: Nothing. They are really great. Always available and happy to assist.

Recommendations to other buyers: I have been in business for 23 years. I have grown with this company through the years and would recommend it to any business big or small. When evaluating anything, I look at what other customers have experienced, and I would highly recommend Liberty4 Consignment because I use it and I love it! I have three locations that are all using Liberty4 consignment.

Liberty4 Consignment Review

Jun 12, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is a great fit for our multi-vendor store. We love the mobile access and the mobile app that allows our vendors to enter their inventory and check their sales in real time. The sales team was great to work with, and support was top-notch with installing and adding services.

Cons: Product entry can be clunky with too many categories to pick from, especially when entering all inventory for the first time.

Recommendations to other buyers: Trial versions give a great feel for how the software will work for you.

Bad experience with Sales Department

Mar 17, 2014
2/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Unfortunately, there isn't much that I ended up liking about the product.

Cons: I bought the program because I was told I could customize it to my business. Once I actually bought the program and started using it, I could not customize the Retail side of it. The Consignment side could be customized a little bit, but that's not what I needed.

Recommendations to other buyers: Take advantage of the full 30-day trial. Don't rely on the sales department to answer your questions. I talked to the sales department several times and was told "Don't worry. Tech support will help you with that." Tech support said they would charge me for the help. I feel like the sales department talked me into buying the program by leaving out a lot of information. If I would have had this information, I would have never bought the program!

A prodigious feat!

Feb 25, 2014
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is a time-saving tool when it comes to managing our consignment accounts and inventory. This product has made my life easier. It saves me more than 20 hours a week in what I deemed "Paper work nightmare". This program is a must-have tool for consignment shops. Somehow, I was fortunate to have started my journey in the Resaleworld.com business with extraordinary employees. These employees were beyond what is usual in today's customer service. They demonstrated strong customer service, knowledge, and professionalism, which is why I decided to buy the Liberty4 Consignment software. The product is very useful in our company. Our company is unique from other consignment shops in that we also do estate sales on-premise, and this program helped us to also tag the items and inventory in half the time than we did when we had to write the inventory down and then price. This is a one-step easy inventory program.

Cons: Sometimes I wish there was a training course on the use of the program (there might be, but I have not discovered it yet). There is a big learning curve using this product.

Recommendations to other buyers: Learn all that you can about the product before launching the software. I just jumped into it without any training, and it was what I consider way too steep of a learning curve.

ReCommerce 3 is AWESOME!

Feb 06, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The interface and backend of this new store front is so easy for the common person to use. Making changes is a snap, adding products is a snap, and if you get stuck, Resaleworld is there to help. Angel designed my site, my logo, and my colors; it's professional and clean. Love it! My shoppers like how easy it is to use; my consignors love that they can track their items and see their money, and I like that everyone is happy. I have been with Resaleworld since 2009; their product does what it says it will, and the support team is wonderful, friendly, and knowledgeable.

Cons: That when I call, I have to leave a message and can't reach a live person. They do call back pretty quickly, but I hate not being able to reach a live person when calling in.

Recommendations to other buyers: I never like change, but this change was good. Make the move to ReCommerce 3; it's that good!

My experience switching over to the a new site

Jan 26, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have worked with Liberty4 Consignment for quite some time and find the inventory module to be a breeze. In the past three months, we switched over to a new website and had to make a lot of changes. We had the same support contact throughout the entire process, and I am so thankful for all of the help he gave us. We love our new website and how easy it is to make changes to our front-featured products. We also added a new function that automatically does mark-downs for our items and moves sold items into the appropriate category, and it makes things so much easier for us.

Cons: Not that it is a huge issue, but we do find it a lengthy and slightly complicated process to change the slider images because you have to work with the html code in order to do. We have also encountered a lot of issues with our online orders showing up in our order manager. Things are running a little more smoothly now that we have switched over to the new site, but it still lags a little, and every now and then I have to contact the support line to get them to push the orders through for us.

Recommendations to other buyers: Recommendations I would give to any others using or evaluating software similar to this is make sure that you sit down and take the time to properly learn all of the functions and features of the software. It takes a little bit of time to learn everything and get the hang of it but once you do it can be fairly easy to use.

Above and Beyond Customer Service *****

Jan 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I just bought a Consignment Store that had had Liberty Software for over 20 years. I needed to upgrade the system, and that meant new computer and software. I was in tears because I was scared of this whole process. I got their receptionist who passed me on to their support tech; talk about a godsend. His expertise, knowledge, and soft spoken voice of calm helped in the process. Since I am not computer savvy like the young ones, he explained the tutorials and explained with patience all the new features of the program. He did not rush me. He was the most patient young man.

Cons: What I like least about Liberty is that you need less complicated software for just the basic needs of a consigner (small business). I know that most of the features in the software will not be used by me at least.

Recommendations to other buyers: Learn and read the tutorials. For me, it is just too much information on software that will never be used by a start-up or new owner who is a one and only employee.

Great Consignment Software - Perfectly integrated with our online site

Jan 13, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is so simple to use and has made a huge difference in our business. It is not very hard to learn and is easy to teach to employees. Having all the preset reports to run is very helpful for keeping track of inventory and sales. The people at Liberty are awesome to work with, super-friendly, and are always very helpful when we have to call in. They just finished doing a fantastic job designing our custom website that integrates their consignment software, which we expect to have a great impact on our business.

Cons: I really don't have any major problems. Whenever I have a question or something I can't get to work right, a call to Liberty gets it fixed very quickly.

Recommendations to other buyers: This software is definitely worth the money. It's easy to learn and easy to use.

Review on Liberty Consignment

Nov 19, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My mother and father, who both own Consigned Designs by Ellen, have been working with Resale World for quite some time now. Without this product and the technical help that has been provided, we simply would not be able to do the daily business we do with such ease and confidence. The best thing about Resale World has been not only the simplicity of the product they offer but the constant access to techs who have never failed to be there for us or our business.

Cons: I can honestly say the only problem I ever have is when I am adding items to our storefront, the picture loading takes a bit of time, but that obviously is a problem with our own computer processor and not an issue with RW.

Recommendations to other buyers: Anyone looking to run, own, manage, or design a consignment business, would truly be missing out without the Resale World package. I could not imagine running, or operating our business without this product or the technical one on one help we receive.

Liberty Support Crew

Nov 13, 2013
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Liberty support crew listens to my problem, even when I can barely explain what it is, with patience until they get it. Then, they just fix it. Most recently, Angel was able to get my recommerce web site to start talking to Google Analytics, which independent designers and I had both attempted previously. It took some doing, but he got it working and at no charge to me. Many thanks for a job well done.

Cons: They should stick to software and support and stay out of the tag and check business.

Recommendations to other buyers: Definitely consider your need to do multiple tasks and be in multiple parts of the program at the same time.

Nov 04, 2013
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: While trying to add features and make changes to our website, I have needed assistance from Technical Support. Their consultant has been great; he's very responsive to what needs to be done, and he made me feel that my issue was his first priority. All of the features were taken care of promptly and we are happily using them.

Oct 08, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our store opened two years ago, and we have used Liberty 4 continuously with great success. The software has handled all of our donations and consignments with ease, and we have experienced very few problems. Our smooth operation has been totally enhanced by the Technical Support staff at Resaleworld.com. I am retired, and I can say that in all my years of working with hardware and software companies I have never had a better experience with Technical Support. When we place a call for assistance, on average, we receive a call back within 15 minutes. Every person on the staff is professional, knowledgeable, friendly, competent, and patient. No matter what level of problem we may have - from the simplest to the hardest - they take the necessary time to completely walk us through the problem and make 100% sure that we understand. We have frequent assistance from their team, and they couldn't be more helpful. Not only do they solve the problem at hand, but they also make other suggestions for improvements in our operation. We rely heavily on their knowledge and expertise. They always make us feel like we are the only customer they service. Liberty 4 and the Resaleworld.com staff are the tops!

Oct 01, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I have been using Liberty4Consignment for many years and I have been very satisfied with their software, especially with the technical support. When you leave a message they usually return your call promptly within an hour. The support team is very friendly and knowledgeable. I would recommend this software.

Sep 27, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: When we got into the consignment business over two years ago, we really did a lot of research. But for us, hands down, Liberty was the one. We also have our store website with Resaleworld and it has generated us sales we never would have produced. Our representative did a first class job on our website and dealt with our revisions for a while. Tech support is a whiz with this software. They always have solutions to our questions within seconds and are always in a great mood. And now, with the iPhone app, it's less work for us and more for consignors. Thanks Resale World. We could've never done it without you folks!

Sep 26, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We have been using Liberty since 2008. The support that we have received from their tech people is great. They are always pleasant to deal with and able to answer our questions. The response time is usually with in 10 minutes. As they can remote in, they are able to fix our problems and provide us with help on all aspects of the program. We are using the most current version of Liberty and pay for the support plan. Liberty handles all our consignment needs and it ability to dump into Quick Books saves a lot of time.

Sep 24, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I own a Used Tack & Saddle Shop and for years hand wrote receipts, checks to consignors, and tags for my merchandise. Then I came across Resaleworld and Liberty 4 Consignment. My whole consignment world changed overnight. No more handwriting anything, checks are a breeze to print and so are the tags, the support staff is awesome, and no question is to silly!!!! The data base is so easy to use and my consignors love the fact that they can check on their accounts online. Liberty4 Consignment has saved me hours in paperwork and allows me to be on the floor with my customers and to connect with my consignor's through the Internet. This is a fabulous company to work with, everyone is so nice and willing to help.

Sep 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am a graphic designer that has been working on behalf of my client, Coyle & Herr, on their Liberty software. We have been working with Angel Vazquez and he has been a pleasure to work with. Angel is extremely knowledgeable, and is very patient as we work through learning about the software. The turn around time for answers to our questions was beyond excellent. We have been more then happy with the level of customer service received.

Sep 12, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: My store is a 40,000 square foot store located in the heart of Myrtle Beach, SC. I attended the Liberty training sessions this week at the corporate office in Orlando! The class was very interesting and informative. Although the software had been implemented in April, the past managers had been doing some things incorrectly. The training has allowed me to return to my store and correct several past sins! I would highly recommend the Liberty 4 Consignment software to anyone in the industry. Also, the support provided by the techs is beyond measure.

Sep 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: There is a God, His name is Mahashwar! After researching e-commerce site developers and services, I came to Resaleworld with my website concept, which demanded a look and feel I was unsure they could accommodate - only because their example sites were nothing like the ultra modern, clean, and slick site I wanted. Boy, did Mahashwar hit it out of the park!! His determination to make it happen, made it happen! I can barely sleep at night I am so excited over this website. It's look, ease of use, and functionality - it really is a dream come true! And to know that if I need help Resaleworld's savvy, knowledgeable, and professional staff has my back - this is better than a dream, more like a fantasy! The best part is that I learned everything I want and need to know in order to make simple changes to my website when needed - announce sales, change store hours, update service menus. And again, if I run into a snag, Resaleworld techs are there to help! I <3 Resaleworld and I will scream it from rooftops, I am so happy with them!!

Sep 04, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our growing business needed e-commerce integration, and Liberty's software system delivered an amazing solution. In addition to flawless functionality, we wanted specific design and branding that met our graphic standards. Angel Vazquez, Liberty's e-commerce director, told us at the outset that "anything is possible," and he absolutely meant it. We greatly appreciate the talent, commitment and professionalism that Angel and his team applied to our project. They met all of our deadlines and were by our side every step of the way.

Aug 30, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Switching POS to Liberty was the best decision we made. Integration was intimidating at first glance, but the support team was always available and held our hand through the process. We needed many custom modifications to fit Liberty to our store model (gun shop and auction house). The liberty support and development team listened to us and worked hard to implement the changes. Once configured, the system is the easiest we have used and streamlined many of our operations. The software speaks for itself in its quality and benefit to store operations. The team at Resaleworld make the product even better. Thanks again for a great product and support group!

Aug 25, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Worn with LUV is a children¿s consignment shop located in Finksburg, MD. Having been open for almost 4 years with the help of Liberty4 Consignment, we have grown slowly but steadily. We pride ourselves on the quality of our items and rely on our software to help us run an efficient business. When we first opened back in December 2009, we started with a different consignment software that claimed that it could do everything that we wanted it to do. In addition, this software boasted great support for the stores who have their software. Within 3 months of purchasing the software and opening my store, I ran into problems and the support staff was unavailable and unresponsive. This is when I called the sales team at Liberty. Within a week of phone calls and decision making, I took the plunge and made the switch to Liberty4 Consignment in April 2009. I spent the first week during the transition on the phone on a few occasions with the tech staff who did everything they could to make the conversion seamless. While there were challenges in starting all over after having started just a few short months before, after all the time and attention I received from the tech staff at Liberty, I knew I made the right choice. As weeks passed and my comfort level increased, I learned more and more pieces of the software and realized how multi-faceted the software really was. A novice can use it to do the basics. Each employee who has been trained on the system in our store has made a smooth transition and has learned the required functions quickly and seamlessly. I would be lying if I said that every day was perfect and there were no problems. One of the best parts of the Liberty4 Consignment system and the ResaleWorld ¿family¿ is the tech team. I have always gotten great help from Angel, Russ, Alex, Mahaswar and others who have come to my tech call aid. Instead of calling in and waiting on hold until you can be helped, ResaleWorld has you call in and be put into a tech queue. I have always been called back the same day, most of the time within the hour. Problems encountered have been fixed quickly too; in some cases a more lengthy discussion or research is needed and a follow up call has been made. I have come to know and respect the guys in the By April of 2011, with quite a bit of help again from the dedicated tech staff at ResaleWorld, Worn with LUV became an online presence by using ReCommerce. Again, without the tech staff, I would have been able to make the transition but they made the work appear to be seamless and effortless. I trusted that any bumps in the road would be handled professionally and with great care. It was in February of 2013 that Worn with LUV ventured onto eBay and we have grown by leaps and bounds since adding this simple feature. This transition was made easier because I knew we had the support team available if we needed it. Liberty4 Consignment is an integral part of Worn with LUV and it¿s not just a software program. I refer to my ¿tech team¿ when I am questioned about how our software works or when there is a problem I can¿t answer. I know that the support plan and the tech staff of Resale World are part of the ¿team¿ that helps to make Worn with LUV be as successful as it can be. If you are considering purchasing Liberty4 Consignment, you can¿t just purchase the software, as you will be missing an integral part of what makes it work best. You really need to make sure that you also get the support plan because having the ability to have access to the best support team in the industry who is devoted to helping you grow your business to be the best it can be, is what made me know that I made the right decision with the software! Liberty4 Consignment and ResaleWorld's tech support team is the best decision a consignment store can make for their business and it's worth every penny!

Aug 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am writing this in response to the exemplary service and help we received from Mahashwar. As a start up venture in the non profit world, we were very unsure of the process of setting up a website and which software to choose. Mahashwar went above and beyond in his patience and understanding of our needs, and continual questions! The website is fabulous and is up and running and bringing in revenue. Thank you for all your support and providing such great technical service.

Aug 21, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: ReNew Works is one of our new social enterprises, focusing on consignment store home furnishings and decor. We are all new to Liberty 4 and are learning quickly the vast functionality of this program. The support from the Resaleworld has been the best. Mahashwar's willingness to assist every step of the way has been beyond our expectations. Even a three hour time difference has not inhibited the access to the tech support we've needed.

Aug 20, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a multi-user consignment and resale operation with 7 active Liberty Cloud users. We converted to Liberty Cloud from our own server and have very happy with the transition. The decision was initially price-based, as Liberty Cloud allowed us to eliminate server costs, remote access licensing, and system administration costs. The biggest benefits, however, have been realized via improved performance and support. We have found printing and reporting, in particular, to work much better on the cloud service vs. on our own server. Service and up-time have been excellent. Since subscribing to Liberty Cloud, we have had only one minor access issue and it was resolved by Liberty Tech Support within 10 minutes, at about 10 AM on a Sunday morning. Data security is another key benefit that we did not fully appreciate until after we subscribed. We have found that the Liberty support team takes the issue of data security as seriously as we do, and provides substantially better security and protections than our previous configurations. The only key improvement we would like to see is in the area of customized reporting. The canned reports are useful and meet most of our reporting needs, however advanced reporting is not completely intuitive. Overall, we give the service top ratings mainly for support and overall quality/integrity. While no consignment application meets 100% of the functionality requirements of a given operation, our view is that Liberty is the best option on the market, particularly for stores with multiple users, and/or multiple locations.

Jul 24, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I wrote a review a year ago about how great this company is and how easy this software is to use. I really wanted to take the time to write again because they deserve it. I own three very high volume consignment stores and have been in business for 23 years. I could not be more grateful for all their help and support through the years. I recently purchased another POS workstation, with new printers and scanners from Liberty4. They went above and beyond to make everything work efficiently with my existing system. I have contracts in all my locations and it is well worth the investment. If I open another location I would not hesitate to purchase all my hardware with them. I know all the tech's names, and they are all wonderful and easy to work with. The sales department is helpful and gets everything, including my tags, out immediately. I even got a call when my POS workstation was on the way and was urged to call upon receiving it for any help I might need in setting it up. I plugged it in and that's all. Everything was already done for me. I love these guys and give them much credit for our success.People should know when a company is as wonderful as Liberty4. Like I said, they really deserve it!

Jul 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a consignment/donation store that opened in September 2011. After talking with another store who was using the Resale World system, we decided to purchase it. It has been extremely easy to use and meets all of our needs. It is quite intuitive. The best thing about the software is the barcoded tags. Our staff is mainly volunteers, and it has proven very easy for them to process a sale and we have excellent reports that are available. One of the outstanding advantages for us is the ultimate in technical support. We receive very prompt returned phone calls; and each and every person who helps us is always friendly, courteous, patient, and answers all of our questions - as well as solves any problems. The technical support staff is most professional and very competent. We have never experienced better technical support.

Jul 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Using the Liberty software has been a dream. We originally leased a POS system from our bank, and thank God we were able to get out of it. The recommendation from all the top consignment shops in Greenwich is Liberty4 and they rave about it. It's so easy to use and so detailed for my business. I would highly recommend this to anyone thinking of using it. The Liberty4 team has been amazing as well - especially Billy, Jonathan, Nelson and Jennifer - just to name a few. I look forward to using the product for many years to come.

May 02, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have been in business for five years and can honestly say that I would not be nearly as successful without Liberty and the fabulous guys in tech support. I want to thank all the people who helped me recover when my computer crashed. Your team is always prompt, patient and knowledgeable. I especially want to thank Mahashwar for minimizing my stress level with his good humor and expertise. He is truly the most user-friendly tech person I have every had the pleasure of working with. I have recommended Liberty (and their support program) to many new shops and will continue to do so. Thanks guys!

Feb 18, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As a furniture consignment store owner in a tourist area, we often have people asking how we got started. They want to know what we did, because they may want to go into a similar business in their hometown. I tell them what I learned by asking a store owner in another town before we got started. Simply put, Liberty is the best resale/consignment software! What makes it the best is not all the features (unbelievable capability) or the user/ower's ability to customize to his/her store's unique operating characteristics. What makes Liberty the best is the technical support. Every time I've had a question or a problem (even when I caused the problem) I have received very prompt and knowledgable support. The techs are all very efficient at diagnosing the problems and they can expertly correct the programming or update software as needed. What's more, the tech's are friendly and helpful. They are coaches and treat your business as if it were their own. By the way, I mention techs...plural. Having multiple skilled techs means owners/users get very prompt support...no waiting for "the" tech to get done with another client. They have techs available more hours per week than my store is open. If you are going to buy resale/consignment software, buy Liberty and join a proven, winning team!

Feb 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have been using Liberty software for 3 years. I have 3 women's consignment stores and have found that this software is both easy to use and extremely detailed. I can access in depth information on every area of my business. It has been a pleasure to work with the tech support team. I have never had a problem they were unable to solve. Mahshwar has been invaluable in assisting my employees with training on the e-commerce side of the business.

Feb 09, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I cannot tell you enough how satisfied, impressed my wife and I are over the service and support we have received during the construction of our new ReCommerce website integrated with Liberty 4 Consignment. We have been using Liberty since we opened our store in early 2008 along with an independently hosted website that administered ourselves. Since store opening we already had a reference standard for software support in the form of Angel Vazquez. The rest of the support team has been great as well. We have found Liberty to be a robust and versatile and logical tool and the support staff flexible and eager to please in making adaptations based on our needs. It was only logical to integrate our website into it. After consulting with Angel this past summer about implementing Liberty's integrated ReCommerce web hosting it seemed a no-brainer to sign on, especially as he then had available time to work on our site. As I had a lot of travel and other distractions that made me slow to do the the work I needed to in moving all of the images from our existing website into Liberty to make ready for the conversion. By the time I was ready for him, Angel had a lot on his plate, but he went well above and beyond to get me up and running once I was ready, and antsy, to convert. Since that time he has been equally attentive to my continual requests as we continue to tweak the site. I cannot say enough about his proficiency, patience and cooperation in this project and in general. I also want to sing the praises of Mahashwar. I met him at the Resale World office for a brief seminar about ReCommerce shortly after Angel convinced me to sign on. Mahashwar gave me an excellent overview and from that day on has tirelessly fielded my continual questions as I continue to fine tune the website. Whether it is a ReCommerce or a general Liberty issue, I have sometimes felt guilty as we execute his instructions on our multiple computers and offered to "let him go" while I complete them but he always cheerfully stays with me until he knows all is good. While the one-two punch of Angel and Mahashwar are the Mickey Mantle and Roger Maris of software technical support, the rest of the team has been great to us as well. All are articulate and attentive and follow through. I am also impressed with ReCommerce tool itself. Especially after the software I had been using for our website it is a joy to use even aside from the integration with the latest version of Liberty 4 Consignment. The i-phone and i-pad app has been a joy to use, greatly simplifying getting items online quickly.

Feb 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: For a consignment store this is ideal software. It's easy to customize for your individual businesses needs. It's easy to learn. We went from our old system to Liberty 4 quickly with few problems. When we did have questions customer support was able to answer them quickly. I would highly recommend this software to any consignment business.

Jan 29, 2013
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Great software, but once you've made your final payment, it's hard to get support. They have special drivers and though I have had this for 6 months, I have never been able to get my tags to print properly. I called Zebra and they spent 45 minutes on the phone trying to help me, Liberty has a block somewhere that over rides defaults. I do love this software, but it's lacking in support.

Vendor Response

by Resaleworld on July 24, 2013

Carrie has an unsupported printer purchased from a third party vendor. Although this printer was not purchased from Resaleworld, our support team has continued to offer assistance. The last recorded support call with Carrie was on 5/9/2013 where we successfully helped her fix her tag printing issues on the same unsupported printer. The small fee for one hour printer support for (re)installing unsupported printers was also waived to further help Carrie. We do not have any settings within our software that block or override printing defaults. We do however provide our customers with the best suitable print drivers that have been tested to work with our supported printers and tags. In regards to support, we have increased our support staff to 8 full-time technicians. The new additions to our support staff has helped decrease wait times for support. We also offer extended support hours from 9am to 8pm Mon-Fri and Sat emergency support between 10am and 2pm. We make every effort to ensure that all customers are contacted the same day. Our average response time with a full staff is generally within 15 to 30 minutes.

Jan 24, 2013
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: The software itself is better than the others I researched. It allows you to have a single account for a person who is both a customer and a consignee and has great reporting functionality. I would've liked Liberty to have taken time to walk me through the software upon purchase rather than leaving me to scan their tutorials and, in essence, figure it out myself. Also, after I purchased the software my sales person would not talk to me. When I emailed her with questions she had someone else call me back. In contrast, the rep who called me back was proficient, knowledgeable, and very friendly. I personally do not like that you are charged for tech support or that when you need tech support you leave a message and they call you back. However, having called tech support many times, I have to admit they are amazing. Kudos!

Jan 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I can not rave enough about Liberty4 and Resaleworld! Great product and great staff. I opened The Loft Consignment seven months ago and my shop has taken off quickly. In seven months we have accumulated almost 800 consignors! Liberty4 has allowed this to happen without a hitch. We have been able to adjust to the volume we are getting into the shop because we added the Liberty4 mobile license for iPad inventory entry and are about to add the network license to add another computer POS. I have told many potential new shop owners Resaleworld is the backbone of my business and the main reason my store is a success. The amount of time I save on paperwork is invaluable. I can pull any report in a matter of seconds. For instance, I had to do sales tax yesterday I pulled a quarterly report and was finished in five minutes. Not only does Resaleworld have an amazing product the support team is great. If I call with a question (which is rare because it is so user friendly) I receive a prompt call back with an easy solution! Even my consignors are impressed. I give them a proffessional looking inventory list and can tell them in a matter of seconds how much I owe them.