# Retail Plus Point Of Sale Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Retail Plus Point Of Sale the right Point of Sale solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121464/Retail-Plus-Point-Of-Sale/reviews

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Retail Plus Point Of Sale

4.4 (27)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated August 24th, 2025

# Reviews of Retail Plus Point Of Sale

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

BR

Bob R

managerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“The database structure allows us to easily integrate with our own inventory management software and our online store. “

November 19, 2021

JH

Jason H

owner operatorRetail, 2 - 10 employeesUsed the software for: More than 2 years.

“The biggest problem we have with the software is the way the program "creates a purchase order", I always pick the Supplier I want to order from but the software likes to pick the supplier with the cheapest cost, so i am constantly changing the supplier for that part back to the supplier I want to order from.“

November 3, 2021

LW

Laura W

OwnerFood Production, 2 - 10 employeesUsed the software for: More than 2 years.

“It is the mosy reasonably priced software available for small businesses.“

November 8, 2021

WS

Wendy S

ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years.

“When the inventory is changed, the pricing gets screwed up; either everything is rounded to the nearest dollar or the decimal places are 10 digits long.“

October 27, 2021

TE

Terry E

PresidentRetail, 2 - 10 employeesUsed the software for: More than 2 years.

“This will give a false cogs value if it is not possible to recover the original cost.“

November 8, 2021

## Showing most helpful reviews

Showing 1-25 of 27 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Laurel E.  
Founder & Owner  
Hospitality  
Used the software for: 2+ years

### "Affordable & Simple Point of Sale"

November 25, 2021

5.0

Our little shop manages retail sales as well as services thru this POS. It's perfect.

Pros

The product is very easy to use. Our team are not overly highly computer savvy and we are able to use it pretty much flawlessly. It's made a big difference in our operations.

Cons

I would like there to be a report to run for seeing all our accounts receivable.

Review Source

JH

Jason H.  
owner operator  
Retail  
Used the software for: 2+ years

### "Best POS for the price I could fine."

November 3, 2021

5.0

I like Retail Plus enough to use it for the last 10+ years and will be using it for another 10+ years if all goes well.

Pros

We have been using Retail Plus for the last 10+ years starting with version 2.5. The best features for us are the inventory and ordering systems and of course we can not forget about the sales screen. Installed all version myself on 4 pc's, 1 main and 3 workers.

Cons

The biggest problem we have with the software is the way the program "creates a purchase order", I always pick the Supplier I want to order from but the software likes to pick the supplier with the cheapest cost, so i am constantly changing the supplier for that part back to the supplier I want to order from.

Reason for choosing Retail Plus Point Of Sale

I choose Retail Plus Point Of Sale after looking at more then a dozen other products, because at the time it was the least expensive solution with the most to offer.

Review Source

MH

Matt H.  
Owner  
Retail  
Used the software for: 2+ years

### "Retail plus 5.0 review"

November 14, 2021

3.0

Overall its been very user friendly

Pros

Simplicity, and price, its very easy for a new employee to navigate

Cons

Its not the best for a large charge account customer base.

Review Source

Response from True North Computer

November 28, 2021

Hello Matt, Thanks for your comments. Retail Plus does basic invoicing but is mostly focused on counter sales and web commerce. If your business has a lot of on-account customers you may wish to use something purpose-built like Quickbooks.

BK

Baldwin K.  
Owner  
Retail  
Used the software for: 2+ years

### "Retail Plus is Great!"

November 9, 2021

5.0

Pros

Inventory management and POS features makes software a must for our business and has been very reliable for us for the last 15 years of use. Also easy to use and to maintain.

Cons

I think the only con about this software is the yearly subscription fee. But I guess it helps improve the product.

Review Source

BR

Brianna R.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Variety store - review"

October 13, 2021

4.0

Pros

The software is easy to use, and easy to teach to new staff. Shortcuts with the F keys make completing transactions much quicker. If I had a touch screen monitor, it would be even better.

Cons

I don't like how this software is meant to be used with a touch screen monitor. When using the fastkeys, we must use a computer mouse, which is more time consuming. My biggest negative with this software is the inability to properly manage inventory levels when offering a "2 for" deal. For instance, we sell Monster energy at 2 for $5. I have to create my own barcode for the deal, which means the inventory for each flavour of beverage is not deducted when completing the sale. It would also be nice to have an option to change inventory numbers to a group of products all at once as opposed to individually. When you have 1000's of skews in my type of store, makes inventory management time consuming.

Review Source

BK

Bill K.  
Owner  
Retail  
Used the software for: 2+ years

### "Great Software for all size businesses"

January 6, 2023

4.0

The experience has been great and all new staff seem to catch on very quickly. This is why I've been buying the license for many years.

Pros

I found this software to be extremely user friendly. Anything you may want can be found by just looking at the drop down lists. All the different reports are great.

Cons

No real cons that I'm aware of. My staff have had the occasional freeze up but that could be related to something else.

Reason for choosing Retail Plus Point Of Sale

Ease of use, reporting that was important to me and the price seemed excellent value for the money. Also, I appreciated the great help I was given when first purchased. Actually, anytime I've had an issue it has been resolved in a timely manner.

Review Source

BR

Bob R.  
manager  
Retail  
Used the software for: 2+ years

### "Compatible software"

November 19, 2021

5.0

It is a stable and reliable Point of Sale solution that we have been using for many years. Actually since the days of DOS. We have grown as a business and we are happy that Retail Plus has evolved as well.

Pros

We use Retail Plus exclusively for 7 Point of Sale stations. There are many features built into Retail Plus, such as product kits, product size matrix, customer bonus points, etc. The database structure allows us to easily integrate with our own inventory management software and our online store.

Cons

As our business evolves there will always be additional features that we would like to see in the software. Right now, we would like to have the option of setting purchase quantity limits for some products that are in short supply. Also we would like to be able to offer customers the option of receiving "green friendly" email receipts instead of printed receipts.

Reason for choosing Retail Plus Point Of Sale

Compatibility with our own inventory software and very reasonable price.

Review Source

JK

Jane K.  
Owner  
Retail  
Used the software for: 2+ years

### "STRAIGHT TO THE POINT of sale..."

November 13, 2021

5.0

The easy day-to-day usage together with the excellent inventory input and control features makes for a straight-forward and dependable product. With so many other variables in retail sales, it is a joy to have a worry-free POS system!

Pros

Retail Plus addresses the key needs of a small retail shop. Straight-forward and easy to install; clear and concise in application; great inventory control features.

Cons

Have no negative issues with Retail Plus.

Reason for choosing Retail Plus Point Of Sale

All the basic needs of a retail POS system were covered in a fluid and coherent way. The cost was very appealing relative to other offerings.

Review Source

RQ

Ron Q.  
Owner  
Arts and Crafts  
Used the software for: 2+ years

### "A small business owner's take on Retail Plus "

October 27, 2021

4.0

I'm sure that there is much greater use for this program that we are not taking advantage of. There are some minor usage issues but not really anything that would cause me to swith to another system at this time.

Pros

It is very easy for staff to use and quite intuitive

Cons

Some years after having purchased our program we were surprised by being served with an annual fee.

Review Source

Response from True North Computer

November 28, 2021

Thank you for being a long-time user, The annual support and licensing fee was implemented with a new version of the software back in 2012. The big recession caused a big industry shake-out and we had little choice but to charge more but it's still the best deal around.

TE

Terry E.  
President  
Retail  
Used the software for: 2+ years

### "Small Business POS/Inventory management"

November 8, 2021

4.0

We have used Retail Plus for over 8 years and have been very satisfied. Support has been quickly and effectively provided on the few problems we have experienced.

Pros

Ease of use, speed of system and a very good cost savings.

Cons

My only complaint is about returns. The system defaults to backing out the cost of goods on any return regardless of whether it is returned to inventory. This will give a false cogs value if it is not possible to recover the original cost.

Reason for choosing Retail Plus Point Of Sale

Cost and convenience.

Review Source

Response from True North Computer

November 28, 2021

Hello Terry, Thank you for your comment. I will investigate and see if anything needs to be adjusted.

MA

Marwan A.  
Owner  
Retail  
Used the software for: 2+ years

### "Great for the price"

November 13, 2021

5.0

Great nothing short also customer support is easy to reach and communicate with

Pros

How easy and reliable it is I learned in a short period of time

Cons

I can’t say anything bad about it, it has alll I was looking for in a pos

Switched from

[Retail Plus Point Of Sale](https://www.capterra.com/p/121464/Retail-Plus-Point-Of-Sale/)

It was old system

Review Source

MW

Michael W.  
MGR  
Sports  
Used the software for: 2+ years

### "Day in the Life of a Retail Scuba Shop!"

October 27, 2021

5.0

Excellent! Only had a couple issues in all these years and were quickly resolved with phone support!

Pros

Ease of use, reliable. Easy to categorize inventory for Departments. Tracking of Customer purchases!

Cons

For Our type of Business, Scheduling of Training / Classes and Calendar functions would be amazing!

Reason for choosing Retail Plus Point Of Sale

Got to try a free download to actually SEE product functions.

Review Source

MT

Mark T.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Problematic "

November 17, 2021

3.0

Had problems and the only support was it must be my computer. Even though its brand new. Just restore from recent back up. Yesterdays backup is no good either because its been corupt for a week. Even tho says backup succesful

Pros

It was a Local Island Company . It was easy to install.

Cons

Program Crashes all the time. Searching Items it crashes. It may work ok with a couple hundred items. I have about 3000 items and it cant deal with it.

Reason for choosing Retail Plus Point Of Sale

It was a local company. I thought the support would be better.

Review Source

Response from True North Computer

November 28, 2021

Hello Mark, 3000 items would still be considered a fairly small inventory. Chronic problems often indicate a computer contains malware. Please run the virus scanner and remove the web browser from your point-of-sale, and avoid

AG

Andie G.  
Business Owner  
Retail  
Used the software for: 2+ years

### "Great, easy to use product."

October 13, 2021

5.0

I have enjoyed using Retail Plus, I appreciate that I get the developer when I contact support, and that he is always knowledgeable and easy to work with. I am looking forward to the challenge of linking my e-commerce website in the near future.

Pros

Easy to setup, use, and manage, with great support if you get stuck.

Cons

I have no specific issues with this software.

Reason for choosing Retail Plus Point Of Sale

I didn’t want a cloud-based program, only local.

Review Source

PH

Pamela H.  
owner  
Retail  
Used the software for: 2+ years

### "Easy to use POS software"

October 30, 2021

5.0

I am not too tech savvy. Retail Plus Point of Sale was easy to set up. I called customer service when I had questions and the response was quick and helped me resolve my issues. Easy to train new staff and has all the features needed for a small business.

Pros

Easy to set up and use. Perfect for a small business.

Cons

No cons we are happy with the software.

Review Source

WS

Wendy S.  
owner  
Retail  
Used the software for: 2+ years

### "Review"

October 27, 2021

3.0

Pros

It's easy to use for sales and overall bookkeeping -monthly sales etc...

Cons

When the inventory is changed, the pricing gets screwed up; either everything is rounded to the nearest dollar or the decimal places are 10 digits long. I've had sales come out of the wrong place in the inventory; sold X, inventory says I sold Y. I have contacted you about both problems in the past and received no help.

Reason for choosing Retail Plus Point Of Sale

Only one I could find that had two taxes

Review Source

Response from True North Computer

November 28, 2021

Hello Wendy, Odd results are often caused by file corruption. Please run the "Rebuild" command. If the problem is not resolved please call me personally (250-538-2150) and we will get to the bottom of it.

RC

Rick C.  
Owner  
Retail  
Used the software for: 2+ years

### "Hickory Creek Brewing"

October 13, 2021

5.0

Easy point of sale that help me with my tax reports and daily monthly and yearly sales

Pros

Easy to use and could expand it way beyond what I use it for. Not flashy or heavy so it functions nicely on older computers

Cons

License renewal can be burdensome but not at the fault of the vendor I just need to slow down and read. Every year when I renew I mess it up but support is awesome and they fix what I cant

Review Source

TM

Tim M.  
Owner / Manager  
Consumer Goods  
Used the software for: 2+ years

### "Quality POS"

October 13, 2021

3.0

We really like it.

Pros

Ease of use for all staff. It keeps inventory under control.

Cons

Some bugs that we still don’t have fixes for. Still can’t reprint a receipt for our customers.

Review Source

Response from True North Computer

November 28, 2021

Hello Tim, I'm aware that an older version had a printing bug in it. Call us and we will upgrade you free of charge.

JC

Jose C.  
Co-owner  
Alternative Medicine  
Used the software for: 2+ years

### "Inexpensive and easy to use "

December 18, 2021

5.0

We had a different software that needed to be fixed and upgraded a lot, a lot more expensive and complicated, since we switched several years ago all these issues are a thing of the past

Pros

Cost, usefulness and easiness to teach the new employees, normally in a couple of hours

Cons

Removed the time clock, the screen is kind of small, it could be larger

Reason for choosing Retail Plus Point Of Sale

Cost

Review Source

SB

Susan B.  
owner  
Retail  
Used the software for: 2+ years

### "How it Heips my Business"

October 13, 2021

5.0

Very helpful once I learned how to use and am still learning its potential

Pros

Daily use for point of sale .Keeps track of our inventory on daily and yearly basis

Cons

There are still many features I am learning about Not really a con but a pro for me and the product

Reason for choosing Retail Plus Point Of Sale

I was informed of product from another retailer She showed me how it functioned Because of my limited use of such systems I felt I could master this

Review Source

SL

Shannon L.  
Owner  
Retail  
Used the software for: Less than 6 months

### "New user review"

December 3, 2021

4.0

Pros

I love the customer account and loyalty program. I appreciated that the company could import my current inventory list easily.

Cons

The response time on help questions is a little slow. I do not like that there are no easy ways to undo a transaction (as in accidentally posting a shipment twice) one needs to go in and ,manually adjust quantity on hand for each item. I have not found a way to view an entire transaction to alter it if the wrong item was sold or the customer quickly changed their mind

Review Source

Response from True North Computer

December 7, 2021

Hello Shannon - If you try to post a shipment twice you will get an "Are You Sure" dialog on the screen. But if you say "Yes" then there is no way to undo it. Also - to review a transaction receipt just press "Pay / More Options / Preview".

CL

Craig L.  
owner  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "good product"

December 2, 2021

4.0

we like the program, would not change

Pros

record keeping, inventory tracking is great

Cons

processes to retrieve reports has too many step to take

Reason for choosing Retail Plus Point Of Sale

recommended

Review Source

AW

Amy W.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great, easy to use"

November 19, 2021

5.0

We have used Retail Plus for probably 8 years or so and it was easy to set up and easy for our staff to learn and use.

Pros

The best thing about Retail Plus is how easy it is to use.

Cons

There is nothing we like the least about this product

Review Source

LW

Laura W.  
Owner  
Food Production  
Used the software for: 2+ years

### "Retail Plus POS"

November 8, 2021

3.0

It has been very helpful to my business.

Pros

It is the mosy reasonably priced software available for small businesses.

Cons

Discounts are not displayed individually. If you make a mistake, it is awkward to delete that mistake.

Review Source

Response from True North Computer

November 28, 2021

Hello Laura, You can apply discounts to individual items or to the entire sale. Make sure you are using the appropriate one. Call us and we can walk you through it.

SI

Seth I.  
Owner  
Retail  
Used the software for: 2+ years

### "Affordable, easy to use"

November 15, 2021

4.0

Pros

Easy to use. Inexpensive compared to other software.

Cons

Had some data loss before. Was due to converting from one computer to another.

Review Source

Response from True North Computer

November 28, 2021

Hello Seth, If you need to change computers again give us a call and we will do it for you via remote sessions.

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