Who Uses This Software?

DocuSign helps individuals & organizations of all sizes, industries & geographies eliminate paper by making every agreement 100% digital for faster speed to results, lower cost & improved customer sat


Average Ratings

823 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
    See pricing details
  • Pricing Details
    https://www.docusign.com/products-and-pricing
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DocuSign
  • www.docusign.com/
  • Founded 2004
  • United States

About DocuSign

DocuSign is changing how business gets done by empowering more than 250,000 companies and more than 100 million users in 188 countries to send, sign and manage agreements anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing, faxing, scanning and overnighting paper documents to transact business. Their technology enables organizations of every size, industry and geography to make every agreement fully digital to keep life and business moving forward.


DocuSign Features

  • Audit Trail
  • Authentication
  • Auto Reminders
  • Customizable Templates
  • Document Analytics
  • Electronic Signature
  • Mobile Signature
  • Multi-Party Signing
  • Task Progress Tracking

DocuSign Reviews Recently Reviewed!


A Must for Anybody Needing Signed PDFs Frequently

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons: I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

I wouldn't be able to efficiently run my branch offices without it!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Before Dousign, my team would have to scan contracts to me, where I'd have to print them, sign off on them, scan them and email them back to my team members. It was even worse if the other parties to the contract also printed, signed and scanned them to us. By the time we were done you couldn't even read half the contract. I wish I could say we were early adopters because it would have made life so much easier. We switched to Docusign in 2012 and are happy to say we have never had any issues with the service. We are able to upload contracts into our online account, add in fields were we need initials and signatures with dates and simply email them to the parties involved. When everyone else has signed my team forwards the contract for my review and signature. You are able to select a signing order which is also important, after the first party signs the doc goes to the second signer to sign off on. Once the contract is executed all parties are notified and are able to download digital copies or print for their records.

Cons: I really have no cons with this product. It does exactly what I need it to do and it works flawless for us.

Capterra loader

I've implemented and utilized docusign in my former role.

Jun 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the integration it has with Salesforce CRM. The functionality allowed anything entered within our Salesforce Opportunity to be entered in our one page application. If the client changed or added any of this information, once they signed and completed the document, the information was updated on the given opportunity. It was pretty easy to set up, and improved the quality of our data immensely. I loved working with the Docusign support team, they were intelligent, kind, and eager to help me. They never hesitated to jump on a screen share and follow up with me after our calls via email. It was great to work with them!

Cons: Some of our clients would get confused on how to complete their signature, sometimes they would sign but forget to click the complete button. This was easily amended by chatting with them over the phone and showing them how. Something that was annoying for us was that we actually created a custom javascript button to send the application, we had some requirements that the out of the box button did not fulfill. We created the custom button with an implementation partner, but any issues regarding the button itself were not supported by Docusign since it was custom. This was tough at times but since their support was stellar otherwise, I wouldn't dock them for it!

Overall: We increased the quality of our data, and decreased the time it took to get our clients to fill out applications. I loved that this was usable not only via desktop but also mobile and tablet. This was an easy solution to implement and the Salesforce integration does not disappoint.

Is your Company going paperless? Then you need DocuSign!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Comments: DocuSign is an electronic signature application that enables people to send, sign, and approve documents, materials, and transactions from anywhere and anytime using any device. This revolutionary platform is now the standard of electronic signature in the business world.

Pros: My company transitioned to paperless for all of our hiring needs. Since we transitioned we started using DocuSign for signing documents. The software makes it so easy to obtain signatures, there is no more need to print out forms and manually sign, then scan in. This solution gives you the ability to make any custom fields and change them in an instant. The Templating tool is also incredibly helpful since we often duplicate forms, we can now just plug in the information once and it does the rest for us, very helpful on long contracts. Other users don't need an account to sign which is convenient for our clients, and they automatically get a copy of the completed document, making compliance easy. Highly recommend if you need a secure way to e-sign!

Cons: I do not see any strong disadvantages of the product, but there is a range of substitutional products that can do the same functions at a better cost.

Great E-Signature Platform

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Comments: If you're looking for an e-signature platform that does its job well and won't bog you down with unnecessary options, we would recommend DocuSign. It's been a workhorse for our agency and continues to provide good value for the money.

Pros: We use DocuSign for our attorney marketing agency and it does its job perfectly. It's incredibly easy to draft a document using templates, including the ability to brand everything with specific colors and logos. Our clients enjoy the straightforward nature of the completed document, giving them clear instructions on where to sign. The system has a handy dashboard that gives an overview of where our contracts stand: how many need action on our side, whether there are documents waiting for signatures from clients, and if any time-sensitive contracts are expiring soon. Additionally, there's a nice reporting tool built in with lifetime metrics like completion rate, send volume, and overall status. It's just powerful enough to provide useful measurements without being cumbersome or esoteric with stats that no one would be interested in.

Cons: The system functions as it should and we honestly haven't encountered many negatives with it during our day-to-day operations. I suppose if one were looking for super crazy customization features or intense reporting beyond the basics, then DocuSign might not be the right target, but we like it. There is also an easy way to submit feedback (and even a customer panel), so additional features are surely forthcoming.

Paralegal Perfection

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I loved how easy it was to set up and explain. Often in the legal field it can be difficult to inform clients clearly of what is possible over the phone but being able to let them see contracts or other documents gave them an ease of mind. Additionally, if they were out of the area, it allowed them to sign quickly thereby reducing the lead time.

The user interface was incredibly appealing and easy to use, not just for the professionals, but for the clients as well.

Cons: There was a slight learning curve to uploading the documents and placing the fill lines appropriately but that came with time and practice.

There really was no downside to the software as a whole and I was surprised that more firms weren't using it at the time.

Overall: Very positive. I had implemented and suggested adding it to our firm and quickly became the new standard. It also reduced our supply and mailing costs.

Capterra loader

Good Solution for Digital Signatures

Sep 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We use DocuSign for capturing digital signatures on contracts we run through Salesforce. It works well for capturing exactly who signed the document and when. DocuSign keeps a record of every transaction so it's easy to go back and retrieve the history, print the completed contracts, or save them elsewhere as a digital copy. It offers recipients the option of how their digital signature will appear on the contract. It's also easy to set up signature sequencing, so you can predetermine the order signatures are applied to a document. The administrative interface offers a lot of options and functionality.

Cons: Tech support has been hit and miss. The large number of options means the interface can be a bit overwhelming, especially when it's not accessed frequently and things are moved around, making it hard to use.

Overall: We moved from a paper-based system several years ago, where it could literally take weeks to get all the necessary signatures to execute a contract. Now we can execute a contract within minutes, and everything stays digital. We've gotten rid of paper files altogether! No more scanning to get copies of completed contracts to the various parties. Our customers love the system, too, because they don't have to mess with paper and snail mail--everything happens via email.

Capterra loader

This software expedites the process of obtaining clients signatures that used to take days.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's incredibly easy to use. You can send documents out for signature one off or can create mail merge type documents that mass send to a group of clients. This software has significantly reduced the amount of paper we have to print and mail out. With a team account you can also manage users giving access to multiple staff making it easy for everyone to use.

Cons: The cost per envelope. It would be nice to have an unlimited plan that is affordable. We have run into issues with properly estimating the number of envelopes we will send out annually. Because of this, we have ended up paying for more overages then we would have liked.

Overall: This has reduced the amount of paper and postage we spend since we can easily send documents for signature via email. It's also allowed us a quicker turn around in getting signatures back from clients.

Capterra loader

Very user friendly from the customer side

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: - makes the signing of documents fast and easy

- secure way of quickly getting documents signed to close a sale

- can be done online or on a mobile device

- can sign documents without printing out several pages or a contract saving ink and paper

- no need for a computer since it is mobile friendly once set-up

- an email confirmation is immediately sent after the final signature

Cons: - customers tend to sign quickly and not read the agreements later arguing terms of contracts

- once the signature is signed the document moves quickly to the next signature instead of giving the customer the option to moving slowly through the document

Overall: Contracts can be signed in an expedited manner without the need of fax machines or printers. No need to scan in a signature any longer or have a touch screen for the customer to physically sign the document with DocuSign.

The mobile feature is ideal for life on the go. Being able to sign a contract on my phone and finish a business deal in the middle of a lunch is perfect! Then going to the bank and using the software to quickly open my new account without the banker printing out a booklet of paperwork made my heart happy. Loved that we are saving on paper and moving the process along in a much more efficient manner.

Used the program twice in one day, both in sensitive financial manners and never did I feel that my information was going to be compromised. DocuSign has become almost part of our daily life in business.

Makes Paperwork Easy

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: My company is new to Docusign when it comes to using it for all paperwork. This has been such a wonderful update for us. We are now using it on a daily basis for contracting new people to our company. There is no more missing paperwork when using Docusign. We are able to upload everything we need and edit it as needed for a fill in the blank option for anyone to fill out. It has cut back on time spent looking and uploading documents. We now have everything stored and using a lot less time and physical space to handle paperwork. Any time we have a new document to add to the company's roster, we can upload and edit as needed and there are NO excuses to why someone has not turned in their paperwork. Cuts out the excuses which is the best I could ask for.

Cons: Sometimes when editing paperwork we have to do a little extra work to make sure everything appears properly for filling out.

Experience has been excellent and effective. Very easy to use.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sending applications is a breeze with DocuSign. If candidates are unable to fill out the application in our ATS, we can easily send them the application through DocuSign. It is very user-friendly and can be filled out any device. We have also been able to send out mass DocuSigns to hundreds of candidates at once, which has helped with the overall productivity of our team.

Cons: The system does not allow us to make the yes/no questions, with boxes to check, on the application required to fill out. This can make the process difficult because we then have to discuss each question with the candidates before we send them over to the managers.

Overall: Very user-friendly and makes the application process very easy for our candidates. It has helped with the productivity of our team as well.

Over the Net Signatures

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I use docusign when it comes to important documents that need to be signed for business or legal transactions. The signature is based off of your name and you can use the font style you like to sign your documents. Docusign is user friendly it tells you where to start and by clicking start it tells you rather you need to sign or input your information within the document. It does not require the other user to have the app or download any additional features to be able to use. It is all web based, so both you and the user have to have an internet connection. You can use this app on a desktop or mobile device. It comes in handy for time sensitive documents to move forward with transactions. Only users who you have authorized to have access to the document have access via a link from their email or other means you set forth.

Cons: Being that most documents are rush or asap and most people are anticipating the documents to come through via email, there only main concern I would have is if documents have low priority and someone has email accesss to your account they could easily sign documents as yourself. Maybe in the future they can add the ability to take a screen shot of the person signing the document if multiple signatures or input information is requested to verify that person signed it, similar to the screenshot being a witness. I have used the app and if they don't have an expiration for links and I do belive they give you a copyvia email after you sign and if not those would be some upgraded features for recommendations. Otherwise I have not had any issues.

Capterra loader

Beats all other esignature alternative.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Docusign is very easy to use ,and provides my team with an impeccable esignature experience and workflow. Every document sent and received via docusign is encrypted and this keeps us save from third parties who may want to sniff on our data.

It enables us sign documents from anywhere ,and it is mobile based too ,making sure our clients and partners can also sign their documents when on the move on their smartphones.Overall Docusign has ensured we now close deal in minutes as against days or even weeks ,which was the standard timeframe before Docusign.

Cons: I will like to see more reportage as regards documents we receive via Docusign, and integration with third party solutions need be encouraged and improved upon.

This has been the best software we use in our real estate business. We highly recommend it to others

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like that you can use this to get signatures needed for time sensitive documents. It also saves all documents which we find useful in case we need to resend a document. Gone are the days of having to meet clients for signatures when now we can do it electronically with this software.

Cons: The only negative thing I can say about this software is when I set it up for signatures; it goes in order of who signs first, second, so on... So if I have 3 signatures I have to get, it will not be complete if person #2 does not sign--person #2 has to sign before it moves on to person #3.

Overall: This product is easy to use. It saves me time and saves me money (no more printing documents and taking the document to be signed to our clients). It is done easily over email.

Capterra loader

Docusign is the industry standard, and for good reason.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The two things I like most about it is the integration with Salesforce and the ease of use. We use Salesforce as out CRM and it integrates seamlessly to help our staff get docs in/out the door. It is also extremely easy to use and setup as both a user and admin. Makes my job a lot easier as a Salesforce admin and I know our users benefit from the UI/UX and how quickly we can implement changes.

Cons: There's not much to dislike about it. A lot of the difficulty comes with the integration with Salesforce, but that's because we do a lot of custom work. Out of the box, Docusign is near perfect.

Overall: Transforming handwritten, faxing, emailing, and scanning processes to fully digital ones that improve our company's efficiency exponentially.

Capterra loader

Fantastic document signing program that is easy to use and set up.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This program makes contracts the easiest part of my job. I'm able to upload them, highlight important areas, and ensure all required fields are signed, initialed, input, etc. Image quality is great and on the signee's side it is VERY easily signed through a computer or even a phone. It gives you a pre-set signature if you don't wish to make one yourself and have it look awful, and feedback is quick. Documents are easily voided, re-sent, edited, etc. and setting up templates is quick and easy.

Cons: Nothing, program works flawlessly without issue. I wish they were kept a bit more organized within the DocuSign website, but that's the smallest of gripes I could possibly thing of.

Intuitive, easy to use digital signature software

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about DocuSign is how easy it is to use. I've used other digital signature software, such as Dotloop and InstaNet, and while they both had their benefits, DocuSign is hands down the easiest to learn and use. I actually prefer DocuSign over any other digital signature software.

Cons: Honestly, there is nothing I dislike about DocuSign at all.

Overall: DocuSign was so easy to use. As previously mentioned, I prefer it over any other digital signature software. I used it for about 2 years, however the broker my boss works for started offering DotLoop memberships for free to their agents. This is the ONLY reason I stopped using DocuSign. I would recommend it to anyone who need to get signatures quickly or get signatures from parties out of town.

Makes my life SO much easier!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: no more printing, manually signing and then scanning. Docusign makes the whole process as simple as can be and looks very professional (whilst being environmentally friendly at the same time!). Very simply process for uploading and noting where people should sign and what data needs to be included, signed paperwork is no longer editable (which is great for data integrity and security). It makes the life of a HR person a breeze in comparision to the old-fashioned way!

Cons: Nothing, really very happy with it. The functionality is terrific and you can add custom elements to the signing process too. Highly recommended.

Overall: Time saved, professional approach to signing paperwork.

Capterra loader

Legal Documents Signed and Filed online

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: DocuSign has been great for online legal documents and we're able to provide a method that saves us time along with our customers. These documents are legally binding and does the exact same in court as a signed paper copy. The flexibility and recording keeping saves us much time and keeps us protected as a merchant

Cons: The price is kind of high as they charge us per form signed. I'm looking into a way to create my own legal PDF to save on the cost, but overall DocuSign takes care of the logistics and makes it much easier for us, even though the price is kind of high

Overall: We run a tour company and we are required to have customers fill out liability forms. Previously we would have to print out 1,000s of paper copies and have customers signed them at check-in. With DocuSign, we attach a digital copy on the customer's email confirmation and they can now digitally sign the forms prior to check in. Not only does that save us and our customers lots of time, but the forms are assigned to a particular customer if there was ever an issue. Potentially saving us from major problems in the future

Capterra loader

Docusign is one of the leading e-signature software tools available

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to create custom templates, that include merge tags and documents, with prepopulated field data. It integrates with SFDC which allows us to remove a step of data entry for sales templates. Support is easy to get in contact with and is quick to help.

Cons: I do not like that the merge tags populate into white boxes and their support department said this was a system limitation. Annoying is that when you make edits to templates or change the documents, you have to exactly readjust and resize all the merge tags.

Overall: The ability to quickly create e-contracts and facilitates open and signature tracking. The ability to quickly create templates also takes one step out of the creation process.

Very positive once I figured it out

Jun 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Is fairly fast compared to other software on the market. The ease of how it interfaces seamlessly to Sales Force and works so well with Apple based products. Proved to be a good accessory for our organization as we have many sales people out in the market place and many forms that we used to have to fill in manually. This has cut down considerably on the amount of time required to fill out contracts and get them signed. Also easy to email clients and have them complete in the comfort of their own home.

Cons: Hard to navigate through at the beginning. Not all features make sense initially but the help menu's assisted. Proved difficult to establish how to provide manually printed forms and then upload the completed ones. Not always easy for clients to understand when completing on their own.

Overall: Speed

Capterra loader

Docusign saves me time and financial resource.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: DocuSign is very intuitive making it easy for every party in the document signing process to understand their roles and what they are expected to do ; thanks to special instructions which is sent alongside contracts on Docusign.

Docusign provides me with an efficient means to sign agreements and legal documents digitally ,as against having to be physically present to sign documents. It has saved me time and scarce financial resource on a personal level.

Cons: Docusign is not cross browser compatible. I had problems opening this on my Uc browser. I will also like to see Docusign improve its third party integration capability.

Capterra loader

Very satisfied with Docusign as a tool for getting documents completed and signed.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As an onboarding coordinator and employee healthcare administrator, I appreciate the drag and drop design that allows me to build a variety of different types of documents into the software and have them electronically completed and signed.

Overall: Docusign is a great resource for document automation. A little pricey but among the best. The only thing that comes to mind is when Docusign completely changed its user interface overnight. Though they gave users time to learn and adapt to the new interface before pulling the original, it couldn't have come at a worse time for us. We were under a lot of pressure to get a large number of documents completed and the last thing we needed was to learn how to use the software from scratch.

Capterra loader

We utilize our DocuSign daily - Couldn't do without it

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: DocuSign allows us to reach out to candidates in mass who have not completed our full application process. A lot of candidates reach out to us and let us know how easy it is to complete their DocuSign and return it back to us. I've even used it as a user, signing important paperwork like leasing information. DocuSign's intuitive interface and complex functionality really is a key portion to our business.

Cons: Many of the awesome features, such as bulk envelope sending, are only available on more expensive versions. But the investment has paid off for us in the long run, with more DocuSigns being returned.

The best e-signature service available

Nov 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Docusign is the best e-signature service available - it is intuitive and easy to use and even first-time users receiving their emails are able to navigate the service and complete their signatures without any issues. This is a huge plus because the UI of other e-signature services is really lacking and can lead to confusion and delays in signatures when outside users receive the emails.

Cons: It is the best e-signature service available, but you definitely pay a premium for the service.

Overall: I have used DocuSign for nearly 5 years. I love everything about it. The mobile app is excellent for keeping track of signatures/contracts.

We are able to have our prospective clients digitally complete our documents to start our service.

Oct 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: DocuSign is easy to use with a pretty simple user interface. Document creation and submittal is pretty smooth. Clients are able to receive and open with no issues. For the client to complete and submit the documents it is simple and quick.

Cons: I would not mind if DocuSign had an auto remind feature for the recipient. This would be a generic message asking them to either review documents, if they haven't opened the file yet, or remind them to complete the document if the recipients have viewed but not completed the forms.

Overall: Reducing the time that it takes to send out forms to receiving a completed forms has been reduced significantly.

Easy and intuitive way to sign documents electronically

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used DocuSign to sign documents electronically for my mortgage and for employment contracts. From the beginning, it was easy and intuitive to use. Once you set up your signature (which you can choose from a set of handwriting fonts, if you like), it's easy to keep clicking "next" and quickly filling in all the initials and signatures the document needs. Just don't get too hasty and forget to read what you're signing! But if you do stop to read, DocuSign will remember where you were and make sure you don't miss any required signatures. Also, if you create a free account, it will save all your documents in one place.

Cons: I wish it would prompt you before submitting to log in if you want to keep your document. I've signed a few things and submitted before realizing I wasn't logged in, so I didn't wind up with a copy for my own records. However, I imagine if you ask the document creator, they would send you a copy.

Overall: Easy, user-friendly electronic document signing.

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Using DocuSign Has Saved Our Users Time, Money, and Stress

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy DocuSign makes it for users to sign documents electronically in a specific order, and in a timely manner. Before DocuSign, we used paper to manage our Incomplete Grade process. Instructors had to start process by filling out a document, obtain signatures from both the student and the department chair, and then hand deliver it to the Registrar's office. Now, all the instructor does is fill out a webform and sign it. DocuSign delivers it to the individuals for signature, and then delivers the final copy to the Registrar's email inbox. It is so simple.

Cons: I think DocuSign has the process and the workflow figured out really well. It would be nice to join accounts. For example I would like to join my work account with my Gmail account, so I can switch back and forth when necessary.

Overall: The best benefit from this product is the time you will save when it comes to obtaining signatures from many different people over and over again.

Great electronic signature platform

Jan 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Electronic signatures have helped us a ton in saving time, and reducing company risk. A few items that we use the most are: templates (ability to use a standard document and add anchor text that positions signature lines accordingly; in addition to auto creating routing orders), the Box API, and document status reports.

Cons: There is very little to complain about. From our experience there are more features than we use. The only challenge we have had is having the documents validate their signature authority from time to time (though this is mostly user error).

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Fussy but Functional

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Autofill fields are helpful, as are the custom fields (like we've entered our company address into one to avoid constantly needing to re-type it). Ability to send multiple documents at one time to the same sender is also a top feature we love.

Cons: This is very nitpicky, but it drives me bonkers how the fields you place move the text from where they preview it, so things don't line up correctly in final versions. I've done it enough now that I can correct by placing the field slightly off (down and to the right). I can usually get pretty close.

Overall: Our legal group processes between 20-50 documents for signature each day. Using digital signatures is MUCH faster, and we can have people sign from home or out of state or even out of country.

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New user but experience seems straightforward for the most part

Jul 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I'm new to using the software, but so far so good! I love that I can easily email my clients their forms to sign, and they can electronically sign rather than printing, signing, and emailing (or, if you can believe it, faxing) back to me. It seems that I'm getting forms back faster than before, which keeps timelines moving rather than stalling out. I like that emails going out can be branded with our logo, which keeps things looking professional. I feel sure that the clients I interface with will prefer the ease of electronic signatures. It's also easy to download, save, and print all from the same dashboard once I've received a signed form, which means I can easily get the form to all the various places I need to save it.

Cons: The first thing I asked when I was getting set up in the software was if we could upload a single template that could then be personalized to each client before we send out for a signature. From what we've been able to find so far, the answer is no; we need to upload the already-created PDF that we've personalized outside of DocuSign. I wish the software had the capability to essentially upload a fillable PDF that we could personalize in one dashboard; then in the next, we could designate the signature sections (the feature that is already present in the software). This would eliminate the need for uploading a new form each time, and we could just work from a single template for forms that are used on a regular basis. Perhaps this feature already exists? If so, it's not so easy or intuitive to find.

A Step Towards a Paperless Environment

Sep 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I no longer have to print and snail mail contracts and documents. With a couple clicks of a button, a document is shot over to the recipients and I receive a completed document without ever having to print anything. I like that I can create folders to store all my completed documents for organization and that it allows me to save templates so I am not always having to reinvent the wheel.

Cons: I don't like that they charge extra for security verification (ie, passcode or security questions). In this sort of scenario, I think that should be standard for all documents. I have also had issues with a large document where no matter what the signor input, the system would still not take their response and let them submit the document. DocuSign support could not figure out what was wrong and so I had to recreate the entire doc much to my and my customer's frustration.

Overall: Overall my experience has been good. I think the cost for the product is high however. I think they know companies will pay it so that is what they charge, but I don't see small companies paying for this.

No need for scanning or faxing!

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that DocuSign allows me to send and receive signed documents and to electronically sign them myself. It is secure and allows you to see a history of senders, recipients, and all changes to a document. I used this software daily when in the real estate industry! It saves time and paper because there is no need to print, scan, or fax anything.

Cons: I have never had any issues with DocuSign. I suppose the only drawback is that DocuSign could *potentially* be hacked but I find it an unlikely possibility.

Steep learning curve if you don't have someone to learn from, but excellent product.

Dec 06, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love minimizing paperwork. DocuSign is the epitome of simplifying the paperwork process for our clients. Clients are able to log-in quickly and sign documents with minimal effort.

DocuSign has allowed us to track multiple envelopes of paperwork without extra effort on our part. This also makes it easier to remind clients they have a document to sign.

Cons: One of my biggest complaints with DocuSign is the very steep learning curve faced in the beginning. Creating your first envelope should be fairly simple, and for the most part it is, until you do something wrong...which is inevitable. Sometimes buttons won't function the way you want, so you have to edit the settings on them. The settings are not self-explanatory. It's almost as if you accidentally opened up the "advanced settings" interface on a coding program. The lingo isn't common, there are lots of options about details that don't make sense. I was very confused the first time I had to fix something.

Thankfully, we have a few people familiar with the process. It has taken me close to 6 months to become fluent with the program.

Overall: It's exceptionally convenient! No one likes reading and signing paperwork, but this makes the process simple and easy.

Saves me time and money with the click of my mouse

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the convenience of this software and the notification capabilities. Traditionally, I would have to prepare contracts and wait for them to arrive back to my office signed. Now it takes a matter of hours to send them and get a response. Customers that have used this software before love it because their information and signature is stored so they only need to click the box and hit send. It is easy to use and very affordable. Both the sender and recipient will receive email notifications related to the document. I've even been able to sign federal documents with this software so it is very reliable and reputable.

Cons: If changes need to be made to the document, the sender must make the changes and send the document again for review. This isn't much of an issue unless you have to wait for the sender to respond.

Easy way to close loans without needing the member is person

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: A very efficient way to lend to members when we offer docusign. Allows for members to finish and receive funds from a loan without having to leave their house. This is especially great for members that can't make in to the branch during business hours.

Cons: It is a little difficult when there are 2 borrowers on a loan that need to sign where one uses docusign and the other comes into the branch to sign. In order to capture you need to send the docusign and then have the other borrower sign in person

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Amazing Software

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplifies document signing and gives the user easy access to sign, save, email and be done. It's so simple and fast that you will be amazed.

This is the next generation software and now signing a lease, house, new apartment is a simple as creating a signature, approving your request and you are done. In the end everyone get's their copy of the signed document within minutes.

Cons: I am a little concern for security when signing legal documents and want to see more security features in the future for this service.

Overall: I cannot complain, it simplified my life and everything was done in minutes. Would not even bother to consider another way of doing things once you see how simple this software works.

I was shocked and amazed how easy one can approve and sign documents and go on with their daily habits without having to leave early from work or have to drive to an office or facility to get documents signed.

Amazing tool that allows you to eliminate paper files and automate work flows.

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Not only can you get automatic signatures, you are able to see the progress of your envelope and see the status, when it's been sent, viewed and signed, allowing for formal documents to be tracked. You can send and request to bulk recipients which is incredibly useful when sending documents or policy is company wide.

Cons: it would be great to drill down into progress when sending envelopes to bulk recipients. The new classic version makes template sharing a little more long winded.

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Companies send me docs to sign and I sign

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can sign documents on the computer without having to print and then scan like I used to have to. Companies send me docs to sign and I can elect to have them create me a signature or I can upload my own. It is pretty cool that I can do it all online. I just recently found the App on iOS. It works just like on my MAC or Desktop. Very happy to have found it as I am constantly on the go and don't have to wait to get to the office to sign important docs. I can sign time sensitive docs from wherever I am! Its amazing!

Cons: I haven't found anything I don't like about it. It is absolutely useful in every aspect that I use it for. I can't think of anything that is wrong with it.

Overall: Quick and easy signing of Docs on the go or at the office. Time sensitive docs can still be signed when out of the office via the app on both iOS and Android.

Allows us to create documentation and get it signed quicker without paper.

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can create all manner of employee documentation and use docusign to enable us a cost effective and convenient way for employees to read, acknowledge and sign. Brilliant for our remote teams and so hassle free. It makes life easier for us and no paper! so doing our bit for the environment also. It is safe and secure and everyone should be using it.

Cons: None, cut paper , cut costs use it now! no waiting, simple to use , secure and your team of employees will love it.

Docusign Review

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The idea of Docusign is amazing, and it's made signing loan documents especially easy, however, we have run into some bumps in the road. To manually send documents through Docusign can be clunky and involve a lot of repetitive steps. Earlier this year, we integrated DocuSign with our loan program, which has helped to streamline the process and limits the amount of manual sending we have to do. We have been working with our Docusign reps to fix the issues with documents not uploading back into the loan applications, and I think we're getting there. It's still much more convenient than having someone come into an office to sign.

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Work with legal documents with ease with DocuSign!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use DocuSign to send contracts to our clients. We like how it's integrated with our CRM and it allows us to pull data from Salesforce and use it on the contract. It also allows us to send contracts to multiple recipients if the the contract several signatures.

Cons: While it's integrated with Salesforce there are times when it would not sync properly and the signed document is not uploaded on the CRM.

Overall: We are able to work on legal documents even if our clients are offshore.

Great product, love it!!!

Dec 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great for signing contracts. No need to print, or fax documents, so when you get them back you can read them. My clients can sign documents on the go, and it speeds up response times.

Cons: I don't really like the latest design update. Too many steps to delete or change a wrongly placed stamp, but overall it's not a bad product. I just wish they would have kept it the same. I don't like to click in multiple areas in order to make a simple change.

DocuSign Rocks

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can send documents to people to have them sign, initial and date. I don't have to find a time that is good for both of us, I just send the document (s) and when the have time they sign them and send it back to me. I had another agent tell me yesterday how much she loves DocuSign, It is easy for the sender and the signer.

Cons: This is just me probably, but I don't know how to get rid of the documents when they are complete.

I use this every day!

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being in real estate I use this program every day and I feel like my clients know the name of this program and feel safe using this to sign documents that I send them. I like that my clients do not have to create accounts to sign documents but have the option to if they wish.

Cons: I wish the app was more powerful with sending documents and adding signatures. I have sent feedback to docusign and I feel like they are working on adding features.

It works and gets the job done. Why are e-signatures so expensive?

Dec 05, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is only one pro over their competitors in my opinion. They have an integration with Infusionsoft which is our CRM. This is a huge deal and makes automated contract sending incredible.

Cons: This is not necessarily a knock on DocuSign only but a pretty standard complaint with all e-signatures. They are expensive and docusign, in particular, is very clunky. That being said we won't leave them anytime soon because of the integration with Infusionsoft.

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Excellent way to move towards paperless office nirvana!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use and the ability to add signature requests to documents. It has a seamless integration into our corporate software, but using it to send documents to remote clients has been a boon to our move towards a paperless office.

Cons: Like any software, there are minor bugs once in a while, but these are mostly due to conflicts with outdated browsers and other compatibility issues.

Overall: Allowing for a paperless, remote business transaction.

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Secure and quick way to sign documents eletronically

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent user experience, It is very intuitive so we can start using with just a few minutes after subscribing, anyone can learn and use pretty quickly.

The system seems very reliable and safe. Your users could engage very easily in the tool to sign the document, It is very easy to send them the document and they will follow a quickly step by step to end up signing the document and them they can always use the login to sign other documents.

You can also customize your document to place the fields you need in your contract (name, e-mail, id, signature, etc).

Cons: You need to be extremely carefully to type the email address of the recipient to avoid any mistake that could compromise a confidential information, maybe if they had a two field confirmation could protect you from making a serious mistake.

Overall: Me and my customers could easily sign documents eletronically, saving a lot of time and avoiding bureacracy and shipping costs.

DocuSign Review

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is what I use everyday to send documents for signing. It is very easy to use and the clients like it as well.

Cons: The only negative is that it does have a time stamp option to place in spots of your choosing on documents.

Overall: It makes my job so easy. You just drop boxes in the spots you need initials or signatures or date stamps and when the person who you send it to receives it they just go right to each spot and click and them they are done it comes right back to me.

Becoming the "Kleenex" of online signatures

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and makes my practice tons more efficient. Even my older clients can use it with ease. Anyone who can emil can Docusign. I know there are other systems out there but all of them are already being referred to with "Oh - you can Docusign that", regardless of what system it is.

Cons: Switching from one large company to another is difficult in the system - it is hard to eliminate the other signon.