--- title: "Docusign Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Docusign the right Digital Signature solution for you? Explore 9498 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/121506/Docusign/reviews/" page_type: "reviews" language: "en" --- Docusign 4.7 (9498) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Docusign Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews TR Thomas F R Assistant DirectorMuseums and Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “DocuSign provides us with great documents management features which allows us to easily prepare documents awaiting to be signed making it possible for us to ensure all documents have been signed as per the requirements.“ June 17, 2026 ER Erica R Assitant PMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Overwhelming Admin Settings: While it is easy for the person signing, the backend administration dashboard can feel a bit complex and cluttered when you are trying to manage user permissions or set up advanced templates for the first time.“ July 7, 2026 PH Paul H Creative DirectorDesign, 2 - 10 employeesUsed the software for: More than 2 years. “DocuSign provides great documents preparation and management features which allow us to organize our documents and keep them ready for signing making it easy and quick for us to sign them all without forgetting any.“ July 5, 2026 DS Daniel S ManagerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Cost is the main thing that bugs me since the plans scale up quickly if you need more advanced features or higher volume and for a smaller dealership that starts to feel like a lot for something that’s essentially replacing a stack of paper.“ July 19, 2026 AM Angela M COOEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “I like that I can send my documents to all signers at one time and that it notifies me when I need to resend it if I haven’t gotten signatures back and also I can go back and find them even if it’s a year later I can still go back and find it“ June 22, 2026 LG Lauren G Office ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “The only difficult thing I have found with the software is that if the email is sent to an individual who needs sig, that person cannot forward it to anyone else for review or the link will be broken.“ March 22, 2026 jm jawad m Operation ClerkHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “Being able to sign documents digitally without having to print them first has been the biggest win DocuSign has given us. Since the introduction of DocuSign, me and my team are able to effortlessly sign documents electronically on our devices using e-signatures rather than previously when we had to first print them, sign them and scan them again.“ June 3, 2026 TW Tisha W Health Services CoordinatorHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “While DocuSign offers functionality for signing documents, allowing document editing, and a strong notification system, the support is somewhat unavailable when you need it.“ March 1, 2026 ## Showing most helpful reviews Showing 1-25 of 9498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michele V. CEO Education Management Used the software for: 2+ years ### "Not a week goes by that I am not grateful for docusign!" August 12, 2026 5.0 There is not a week that goes by in my life that I’m not saying out loud my gratitude for Docusign. It makes life so easy in all my different incarnations and all my worlds as a realtor as an actor as a property manager – anytime I need to sign something or have something signed. It is just so easy and I am not someone who considers themselves technologically advanced in any way shape or form. I put myself in the dinosaur category and if I can do this, anyone can. Pros I love how unbelievably user-friendly Docusign is, no matter what your comfort level with technology is. What’s amazing is how seamlessly the desktop version is mimicked on the mobile version. The way everything is formatted it makes it virtually impossible to make a mistake and the fact that everyone gets a copy immediately is such a time saver. No one can ever dispute when a document was signed when it was sent or when it was received! It’s all there in black-and-white. I will say this repeatedly, there is not a week that goes by in my life that I don’t say out loud how much I appreciate this technology. It is a game changer and a life changer. When you can do business, review contracts, get them signed, or sign them yourself from no matter where you are, including laying poolside! That to me is priceless. Cons I honestly wish I had something negative to say about Docusign as I know that that makes a review more valid, but there is not a single thing that I could think of. Not a single thing. Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Docusign is wildly easier to use in every aspect Review Source Bob F. CEO Consumer Goods Used the software for: 1-2 years ### " Give your review a title\*" September 8, 2026 4.0 Overall, my experience with DocuSign was very positive. It made signing and managing documents quick, convenient, and straightforward. I appreciated being able to complete everything electronically without printing, scanning, or mailing paperwork. The tracking and notifications were also helpful for keeping up with document status. Pros I liked that DocuSign made it easy to send, sign, and track documents electronically. The process was convenient and fast, and it eliminated the need to print and scan. Cons A common drawback is that the interface can feel a bit complex, and some features and pricing can be confusing for occasional users. Review Source VR Verified Reviewer AI Automation Specialist Financial Services Used the software for: 2+ years ### "Signing takes a minute, template upkeep takes an afternoon" August 17, 2026 3.0 I signed documents through Docusign for several years and later connected it to another system through its API. The signing itself works and holds up legally, which is the part I care about most. Everything around signing, templates and search in particular, feels heavier than it needs to be. Send a handful of standard documents a month and you will be fine. Change your document templates often and you should budget real time for maintenance. Pros Short signer side. I open the email, click through the fields, and finish in under a minute without creating an account. The signed PDF and the audit trail come back to my inbox, so I never had to chase anyone for proof that a document was signed. Legal accepted the signatures in every country we dealt with, and in a few years I never saw an envelope get lost or a signature fail to register. The API is documented well enough that I pulled envelope status into another system without opening a support ticket. Cons Template setup. You place every field on the PDF by hand, and when the document layout shifts by a line or two, the fields land in the wrong spots and you rebuild the template. Anchor text helps until someone edits the wording it anchors to. The web interface also adds clicks to things that should take one: finding an old envelope, resending it, checking who has not signed yet. On a phone the signing view zooms in a way that makes long contracts hard to read, so I stopped signing anything over two pages from mobile. None of this breaks the product. It costs time every week that a cleaner editor would give back. Review Source JZ Janet Z. Training Supervisor Education Management Used the software for: 1-2 years ### "DocuSign works for me" August 4, 2026 5.0 Great. We were using a different program at work and DocuSign is working better for all of our employees. Pros It converts word docs to pdfs automatically. So no need to save a word document as a pdf first then upload to Docusign. Cons Home page is an ad for their products rather than a log in screen. You have to log in (upper right corner) first to kind of get to where you need to go. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Not sure, I was not the administrative role that chose to make that decision. Review Source Furkan A. Owner Design Used the software for: 1-2 years ### "A reliable and efficient solution for managing digital signatures" August 9, 2026 5.0 DocuSign has been very positive. I have used it to manage agreements, approvals, and other documents that require signatures, and it has made these processes much faster and easier to track. The platform is reliable, easy to use for everyday signing tasks, and gives both sides a clear view of where a document is in the process. It is especially useful when working remotely with clients or collaborators. Pros What I like most about DocuSign is how simple it makes the entire document signing process. Sending agreements, defining signature fields, tracking document status, and receiving completed copies can all be handled in one place. It saves a significant amount of time compared with managing signatures manually and provides a professional experience for both our team and clients. Cons The pricing can feel relatively high, especially when you need access to more advanced features or manage a larger number of documents. Some of the workflow and template settings can also take a little time to learn, but the core signing experience is very straightforward. Review Source Alex D. Account Executive, Sales Development Computer Software Used the software for: 6-12 months ### "Docusign has streamlined my sales process— great for B2B" August 5, 2026 5.0 As a seller at a growing SaaS company, Docusign has become an essential part of our sales and customer onboarding process. It has made getting agreements signed incredibly simple for both our team and out customers, helping us keep deals moving pre and post signature without unnecessary delays. What I appreciate is how intuitive the platform is. Sending documents for signature takes just a few clicks, and recipients rarely need guidance. The ability to track document status in real time and receive instant notifications when agreements are viewed and signed gives our team great visibility throughout the closing process. The process is seamless, secure, and works well across desktop and mobile devices. It's one of those tools that simply works, which means our team spends less time chasing paperwork and more time focused on serving customers. I confidently recommend it to any organization looking to streamline contract management. Pros What I like most about Docusign is how easy it makes the entire signature process—for both me, my team and our customers. It's incredibly intuitive, documents can be signed from virtually any device in just a few minutes, and the real-time tracking lets me know exactly where every agreement stands. It has significantly sped up my sales process while providing a secure, professional experience for everyone involved. Cons The only minor issue we've run into is that, on occasion, Docusign emails end up on a recipient's spam or junk folder, which can delay the signing process. It's not something that happens often, but it can create a follow-up step to let the recipient know to check their spam folder. Other than that, my experience with the platform has been overwhelmingly positive. Review Source Jack P. Operations Director Marketing and Advertising Used the software for: 2+ years ### "Good for the right size business " August 19, 2026 3.0 It's a fine platform, but I would consider alternatives that are lower cost considering our needs as a business. For large-scale document signing, it's probably the best option. For us as a business, we're sending fewer, higher-value contracts, and it's probably overkill. Pros Clients deem the platform to be very professional. The email updates it provides are useful. It's easy to retroactively change documentation if there are mistakes on that, and functionality is always smooth with no bugs or issues. Cons For the money and amount we use it, I would say that it is a bit too expensive. The lack of native integrations with our project management software means that there is a manual to check when things are signed and who signed them. Review Source Prince K. Cloud Engineer Information Technology and Services Used the software for: 6-12 months ### "Reliable e-signature platform that saves time" July 31, 2026 5.0 I've had a positive experience using DocuSign for sending contracts, agreements, and approval documents. It has helped reduce turnaround time significantly because people can sign from any device without printing or scanning paperwork. The platform has been reliable, and I've rarely experienced any downtime or technical problems. It integrates well with common business workflows and has saved a lot of time compared to manual document handling. Overall, it's a dependable solution for electronic signatures and document management. Pros DocuSign has made getting documents signed much faster than using traditional paper-based processes. The interface is easy to understand, even for people who aren't very technical, and creating signature fields only takes a few minutes. I also like that recipients don't need to create an account just to sign a document. The email notifications and status tracking make it easy to know exactly where a document is in the signing process. Cons The pricing can be a bit expensive, especially for smaller businesses or individuals who don't send a large number of documents. Some advanced features are only available in higher-tier plans, and the template management interface can feel slightly overwhelming when you're working with many documents. Other than that, I haven't run into any major issues. Review Source Marquita V. SALES MANAGER Arts and Crafts Used the software for: 1-2 years ### "Fast, Secure, and Seamless" August 9, 2026 5.0 Our experience with DocuSign has been overwhelmingly positive. Beyond its speed, the platform provides ironclad legal security by implementing bank-grade encryption and a detailed audit trail for every transaction. This provides both our company and our clients with peace of mind. The integration with our existing CRM has also helped us maintain a cleaner workflow, reducing manual data entry and ensuring that all signed documents are automatically archived in the correct locations. It is an essential tool for any business looking to modernize their document management and improve customer responsiveness. Pros \*\*Review Title:\*\* Streamlined Document Signing and Enhanced Deal Velocity \*\*Pros:\*\* Docusign has been a game-changer for our team, significantly accelerating our deal closure process. The ability for clients to sign legally binding documents in just minutes removes the traditional friction points of printing and scanning. Furthermore, the real-time notification system is invaluable; receiving instant alerts when a document is opened, viewed, or completed allows our sales team to follow up with precision and timing. Cons While the feature set is robust, the initial setup and template configuration can be slightly time-consuming for non-technical users. Additionally, for smaller organizations, the pricing tiers can feel a bit steep, especially at lower volumes. Review Source Ann S. Proposal Content Manager Information Services Used the software for: 2+ years ### "Easy to use, easy to like" September 13, 2026 5.0 I used Docusign for my many, many house purchase docs, and can download the resulting signed docs to reference. You can also look at older docs with your signature saved on the platform. Pros It's easy to digitally sign documents with Docusign. Once you use it, you can set and forget, because the platform saves your account and the signatures are legit. Cons Nothing really to complain about. I'm not as familiar with the platform as others who use it to request signatures from others. I mostly use to sign important documents like the below in addition to insurance docs. Review Source Lacretia H. OWNER Retail Used the software for: 2+ years ### "A Must-Have Tool for My Business Operations" January 3, 2026 5.0 Despite the pricing concerns, DocuSign remains an outstanding product. It is dependable, efficient, and essential for modern business operations. I would still highly recommend it to businesses that value professionalism, speed, and ease of use in document management. Pros DocuSign is absolutely a staple in my private business and day-to-day operations. It has streamlined the way I handle contracts, agreements, and important documents, making processes faster, more professional, and far more efficient. Both my clients and my internal team are already familiar with the platform, which minimizes confusion and eliminates the need for training or onboarding. The platform is reliable, intuitive, and trusted, which is critical when dealing with legally binding documents. Overall, DocuSign delivers exactly what it promises and continues to be one of the most dependable tools in my business toolkit. Cons While the product itself is excellent, the recurring price increases can be challenging—especially for small businesses or solo entrepreneurs. That said, the value provided still outweighs the cost for me due to the time savings and professionalism it brings. Alternatives considered [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Docusign Ease of use. People are familiar with it. Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Adobe and similar products were the ones that I would use. Was sure to look at the price because at the time we were not doing enough documents to incur the cost. Review Source LS Louis S. CTO Real Estate Used the software for: 2+ years ### "Docusign - THE perfect e-signature tool" May 22, 2026 5.0 It has become an essential tool for our daily operations, particularly for our sales and legal teams. The native Salesforce integration alone has transformed our contract workflow — what used to take days now takes minutes, and everything stays perfectly synchronized between both platforms. Pros The interface is intuitive both for senders and signers. Recipients don't need an account to sign — they simply click the link, sign, and they're done. This is a real game-changer for our sales team. Contracts can be generated, sent, signed, and tracked directly from Salesforce, with all signature statuses and signed documents automatically synced back to the corresponding records (Opportunities, Accounts, Contacts). This eliminates manual data entry, reduces errors, and dramatically accelerates our sales cycle. Cons While basic signing is very intuitive, more advanced features (custom workflows, PowerForms, CLM) require time and training to master. Alternatives considered [Yousign](https://www.capterra.com/p/182052/Yousign-On-Demand/) Reason for choosing Docusign ocuSign is the most widely recognized e-signature platform globally. Clients and partners are already familiar with it, which removes friction during the signing process. Review Source HG Hollie G. Office Manager Construction Used the software for: 2+ years ### "Docusign is Unmatched!" April 23, 2026 5.0 Docusign is definitely a must have for our office. I have no idea what we would do without it. It's so simple anyone can use it. Hardly ever have any clients having issues using it to sign our documents. Pros Love how easy Docusign is to use. I have used it for years at my prior and current workplaces. It makes getting documents signed so much faster than by mail or in person. Plus it validates the email of the person signing that acts as a legal signature. Cons The cost of Docusign has gone up quite a bit & plans changed over the last few years we have been using it. This is the main drawback here. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Docusign I was familiar already with using Docusign from my previous job & Docusign is just so much easier to use. Review Source VR Verified Reviewer Sr. Workday HCM Analyst Hospital & Health Care Used the software for: 2+ years ### "Extremely easy for something so important!" November 18, 2025 5.0 I've used Docusign in multiple positions now with and without an integration in place and it's always extremely easy to use and helps us maintain great compliance! Pros Docusign makes getting signatures so easy that I'm always concerned I've done something wrong when I set up a new doc. It's pretty fool proof whether you have an integration in place or you're sending the document directly to them. Cons The only thing that I can think of is that it would be really helpful if there was a way to see the number of envelopes available from integrated systems. Maybe when the signed document is delivered back to the integrated system, adding a field of used envelopes and envelopes remaining would get it done! Another thing that would help a lot is if it would create an error if no anchor text is on the document. Alternatives considered [Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/) Reason for choosing Docusign Since I had previous experience with docusign, I wanted to move forward with it in my newer roles. Review Source LT Lee T. Business Development Manager Facilities Services Used the software for: 2+ years ### "Effortless documents approvals with e-signatures: My definition of DocuSign " July 9, 2026 5.0 Using DocuSign to sign documents electronically has helped us close service contracts much faster by eliminating the delays that comes with printing, scanning and paperwork . It has made the approval process smooth, secure and convenient, allowing clients to review and sign contracts from any device. From proposals and NDAs to service agreements and renewals, DocuSign has shortened our sales cycles and helped us deliver a frictionless experience for our clients Pros As a Business Development Manager, I handle numerous client agreements, proposals and service contracts and DocuSign has made the entire signing process remarkably efficient. It provides easy to use document preparation and e-signature tools that allow us to send agreements for signing within minutes while keeping every document organized throughout the process. The real time tracking feature allow us to monitor the status of every document and follow-up promptly whenever a signature is still pending. The reusable templates and workflow automations enable us to prepare recurring cleaning service agreements and client renewals and send them to many clients at once instead of preparing and sending each document individually. Docusign also offers robust security features, including encryption, authentication and detailed audit trail that protects our sensitive client information and ensure every approval remain legally compliant. Cons We have nothing negative to say about DocuSign. It has delivered secure and efficient document signing experience and every feature has performed exactly as we expected Review Source TFR Thomas F R. Assistant Director Museums and Institutions Used the software for: 2+ years ### "Signing documents is a pure bliss with DocuSign. The master tool for e-signing." June 17, 2026 5.0 We have a whole department designated for managing documents of visitors, volunteers and sponsors of our facility and we implemented DocuSign to assist us in legalizing and validating these documents as well as signing agreements, contracts and visitors consent forms. Our overall experience with DocuSign has been really successful making it easy for us to sign documents digitally without having to deal with huge paperwork. DocuSign had allowed us to establish a very smooth documents signing experience which allows to collect signatures with much ease and accuracy. Pros Our education facility is quite busy and we get to deal with huge number of documents on daily basis and this drove us to find a solution for managing all these documents particularly the ones that need signing before they get stored. Thats why we started a partnership with DocuSign to help us to sign these documents in digital form rather than having loads of manual paperwork. With DocuSign, we have facilitated a smooth documents signing experience where we get to sign large number of documents easily and quickly without taking much of our time. We have been impressed by how easy it was for us to setup DocuSign and customize it to our liking which makes signing documents very straightforward. DocuSign provides us with great documents management features which allows us to easily prepare documents awaiting to be signed making it possible for us to ensure all documents have been signed as per the requirements. We also use it to sign mutual agreement documents with our sponsors and volunteers who we partner with to ensure the running of our educational facility. Cons DocuSign has a straightforward and intuitive user interface that has made our user experience very simple. We have had great time working with the documents management and signing features and are yet to find anything about DocuSign that does not sit well with us. Review Source jM jawad M. Operation Clerk Higher Education Used the software for: 2+ years ### "Streamline signing work with DocuSign, an advanced e-signing tool." June 3, 2026 5.0 Overall, the experience of using DocuSign to sign documents has been the most efficient and successful as we could have asked for. It streamlines the entire documents signing cycle from preparing documents, planning the signing tasks to sharing the documents after signing them, allowing us to get our signing work completed smoothly, fast and with no much effort. Pros Being able to sign documents digitally without having to print them first has been the biggest win DocuSign has given us. Since the introduction of DocuSign, me and my team are able to effortlessly sign documents electronically on our devices using e-signatures rather than previously when we had to first print them, sign them and scan them again. The interface in DocuSign has been very straightforward and intuitive making signing even many documents an easy task for us. We are also able to get audit reports for tracking all our signing activities to know which person on our team signed which document. Cons Nothing about DocuSign has ever troubled us. It has always worked perfectly allowing us to meet our signing needs without any challenges. There has been nothing that we had found to dislike. Review Source VR Verified Reviewer Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Happy and satisfied " April 23, 2026 5.0 DocuSign is generally viewed as a reliable and widely used e-signature tool. It makes it easy to send, sign, and track documents online, though some users find it a bit pricey and slightly complex for advanced workflows. Pros The most valuable aspect of DocuSign is its streamlined e-signature workflow, which makes it easy to send, track, and securely execute agreements from anywhere with minimal friction. Cons The least appealing aspect of DocuSign is its pricing structure, which can become expensive as usage scales, especially for small teams or individuals. In addition, some users may find the advanced features require a learning curve, and the interface can feel a bit complex when managing more detailed workflows or integrations. Review Source Ruben a F. Owner Construction Used the software for: 1-2 years ### "Docu sign is the best" March 9, 2026 5.0 Overall, my experience with DocuSign has been positive. It made signing and sending documents much faster and easier than dealing with paper forms. While the pricing and some features could be better, it’s still a reliable and convenient tool for handling important documents online. Pros What I liked most about DocuSign is how simple it made the whole signing process. I didn’t have to print anything or deal with scanning documents back. I could just open the document on my phone, add my signature, and send it back in a couple minutes. It made handling paperwork a lot faster and less stressful Cons What I liked least about DocuSign is that some features feel limited unless you pay for a higher plan. The pricing can get a little expensive if you need to send a lot of documents, and sometimes the setup for sending documents can feel a bit confusing the first time. Review Source AI Aasil I. Tax Accountant Accounting Used the software for: 2+ years ### "Reliable and Convenient for Electronic Signatures" September 1, 2026 5.0 Overall, my experience with DocuSign has been very good. We regularly need documents signed by clients, and DocuSign makes the entire process faster and more organized. It is reliable, easy to use, and helps us keep track of outstanding signatures without having to constantly follow up manually. Pros DocuSign makes sending and signing documents very simple and convenient. It saves a lot of time compared to printing, signing, scanning, and emailing documents manually. I especially like that we can easily track whether a document has been viewed or signed and send reminders when needed. The interface is straightforward, and clients generally find the signing process easy to complete. Cons The pricing can be a little expensive, especially if you send a high volume of documents or need some of the more advanced features. Setting up templates and certain fields can also take some time when you are first getting used to the platform. Switched from [Canopy](https://www.capterra.com/p/150647/Canopy-Tax/) It was expensive and not properly organized. Review Source Tyra O. People Operations Specialist II Computer Software Used the software for: 2+ years ### "DocuSign-- Not The Best. " May 27, 2026 2.0 Pros I like that DocuSign has stayed consistent over the past 5+ years. I also like that it is very easy to use for my stakeholders and external users. I feel that my completed envelopes are safe and secure. I don't often run into bugs or other issues. I feel that the value is appropriate for the money we spend. Cons I don't know that DocuSign has made meaningful UI or feature updates in the last 5+ years. I'll also explicitly say that their team is entirely unhelpful. I have reached out for customer support many times and have gotten the run around. It feels like they are just trying to sell me on more of their features and workflows, not solve my current issue, which is often time sensitive. Review Source VR Verified Reviewer Internal Auditor Banking Used the software for: 2+ years ### "Makes signing documents easy and paperless " July 16, 2026 4.0 Overall Docusign has been a great option at my workplace for documents that need to be signed by multiple people. Pros Docusign provides an easy paperless way of signing documents. It also allows users to timestamp their signature so that the date and time are recorded along with the signature or initials. Additionally, when multiple signatures are needed, Docusign simplifies this procedure by automatically sending the document to the next person whose signature is needed. This helps to avoid documents getting lost in the shuffle or forgotten about. Cons I prefer when people use a digital copy of their actual signature rather than just their name typed out; I feel that the typed name could be more easily used fraudulently. Review Source AP ALISSA P. Agent Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Efficient and Reliable Digital Signing Solution" March 23, 2026 5.0 My overall experience with DocuSign has been very positive. It streamlines the document signing process and makes it easy to send, sign, and track agreements in real time. The platform is user-friendly and accessible, which helps improve efficiency and reduces delays compared to traditional paperwork. While there are some limitations with pricing and occasional minor glitches, the convenience, reliability, and time savings make it a valuable tool for managing documents and workflows. Pros DocuSign makes the entire document signing process fast, simple, and efficient. I like the time savings of signing digitally Cons While DocuSign is very effective, the pricing can be expensive, especially for smaller businesses or occasional users. Some key features are only available in higher-tier plans, which can feel limiting. The interface can also be a bit cluttered when managing multiple documents, and there are occasional glitches or delays when uploading or sending files. Review Source AL Andrew L. Chief Technology Officer Computer Software Used the software for: 2+ years ### "Gladly Docusign documents will actually send" June 17, 2026 5.0 Since I no longer need to wait for each client to print a copy of their contract and then fax or email the scanned copy back to me (since many of my clients live in different time zones), I feel relieved. Pros I was also surprised when Docusign did not totally lock up my browser while viewing the status of my sent documents. I'm typing this while sitting in a broken office chair leaning to the left. It seems to be working properly with respect to sending liability waivers to clients, although I had thought that it would fail. There is an option within Docusign to create your own signature by drawing it which did not break my mouse. At least there is some comfort knowing that Docusign will work as needed and the customer support is there when I need it. Cons To say that I am underwhelmed by the pricing structure for plans (without a "free" subscription) is a gross understatement. As much as I dislike being unable to customize the content of emails that Docusign sends to my clients, I hate how they appear as spam. Review Source KR Katherine R. School Administrator Primary/Secondary Education Used the software for: 2+ years ### "Dropped our permission slip nightmare parent." May 1, 2026 4.0 Reduce the time it takes to complete our paperwork to around 24 hours on average. Would give its weight in gold alone to enroll packets, last August when we were doing 180 new families per month would have killed us without this. It is not flawless, and I would like to see a better display of the analytics, but I could not imagine returning to paper. Pros Parent signatures are now returned SO much faster. Had to spend weeks to hunt down field trip forms - it takes me one day now. The audit trail of the time when parents opened and signed the documents has helped us to save ourselves in two liability talks that the same year. Added love that the teachers can send their own employment verification documents, instead of having to go through my office. Cons The cost of it hikes after the basic features are surpassed. We desired bulk send of report cards but this put us to the next level. At times parents would make a call in confusion on how to go about setting up accounts but they would only have to sign one form. It would be nice to be integrated into our SIS but it is not. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.