# Docusign Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Docusign Software - reviews, pricing plans, popular comparisons to other Digital Signature products and more. Source: https://www.capterra.com/p/121506/DocuSign --- # Docusign Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Docusign ## What is Docusign? DocuSign is a cloud-based digital signature solution that helps businesses send, sign, and track documents on a unified interface. Key features include eSignature capabilities, payments collection, stronger authentication, document generation, web forms, data collection, and remote electronic notarization. DocuSign offers applications tailored for specific business needs, such as IAM Core, IAM for Sales, and IAM for Customer Experience. Available in multiple languages, it processes millions of transactions daily. DocuSign's compliance principles and security standards make it a reliable solution for agreements. ## What is Docusign used for? [Digital Signature](https://www.capterra.com/digital-signature-software/)[Contract Management](https://www.capterra.com/contract-management-software/)[Document Management](https://www.capterra.com/document-management-software/) Recognitions Shortlist Overall rating Based on 9,395 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Pros & cons Efficient diGital signature process Intuitive and accessible platform High and complex pricing structure Email delivery and notification issues Starting price $15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 - Digital Signature / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Docusign alternatives Highest Rated [4.8 (2,834)](https://www.capterra.com/p/160894/eversign/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (4,230)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,254)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (2,906)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/121506/Docusign/alternatives/) ## FAQs about Docusign Overview ### What problems does Docusign solve? Docusign solves slow, paper-heavy approval cycles by replacing printing, scanning, mailing, and in-person signing with secure e-signatures, reminders, templates, and status tracking. Sales, HR, legal, real estate, finance, and remote operations teams use it to speed contract execution, prevent missed signatures, reduce document loss, and keep audit-ready records organized. Answer based on 8248 reviews Overview ### Which roles and teams benefit most from Docusign? Docusign is most used by business owners, executives, office managers, and operations teams that need fast, auditable document approvals. Sales, real estate, and account management roles rely on it to close contracts remotely, while project managers, consultants, and educators streamline consent forms, agreements, and routine administrative paperwork. Answer based on 9285 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Docusign built for? Docusign is built for organizations of all sizes, with reviewer usage concentrated in small businesses at 68% and strongest industry presence in real estate at 7%. It also serves enterprises at 18% and midsize businesses at 14%, with additional adoption in computer software and IT services, each at 5%. Answer based on 9356 reviews Features and Usability ### What are the key features of Docusign? Docusign includes core electronic signature tools like document signing, document sending, and multi-party signing, plus document management with templates and status tracking. Differentiating features include email notifications, audit trail, authentication and access controls, mobile signature capture, and API integrations for systems such as Salesforce. Answer based on 7347 reviews Pricing ### How much does it cost and what fees or limitations are included? Docusign starts at $15/month for the Personal plan, with Standard at 45 and Business Pro at 65; a free trial is available. Personal is single-user and limited to five envelopes monthly, while payment collection and bulk send require higher tiers. Reviewers say pricing feels high for small or occasional teams, but frequent users often offset costs through faster signing and lower paper, travel, or card-processing expenses. Answer based on 1547 reviews Integrations ### Which third-party tools and platforms does Docusign integrate with? Docusign integrates with over 20 third-party tools, including Google Drive, Google Docs, Gmail, Microsoft Word, Microsoft 365, Microsoft Outlook, and Microsoft SharePoint. Its catalog also includes Box, OneDrive, Salesforce Sales Cloud, HubSpot CRM, ServiceNow, Stripe, and Adobe Acrobat Reader for document, CRM, and workflow use. Answer based on 523 reviews Getting Started and Support ### How easy is it to onboard and train a team on Docusign? Docusign is easy for most teams to adopt, especially signers and nontechnical staff, who often get started with little or no training. Admins creating templates, workflows, or integrations usually need more time. Training is available through in-person sessions, live online training, webinars, documentation, and videos, which reviewers say help shorten setup time. Answer based on 163 reviews Getting Started and Support ### What customer support options does Docusign offer, and how do users rate the experience? Docusign offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, professional, and quick once reached, but many also report slow responses, long hold times, inconsistent agents, and frustration with billing, account, or complex technical issues. Answer based on 520 reviews Security ### How does Docusign handle data security and access control? Docusign uses encryption, authentication, multi-factor authentication, passwords, access codes, security questions, secure links, audit trails, IP and timestamp logging, activity tracking, and secure storage to protect documents and control access. Reviewers also note occasional friction from expired links and verification steps, while some want stronger default access tiers or broader authentication coverage. Answer based on 638 reviews ## Who uses Docusign? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 532 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 532 reviews Administrative 36% Administrative 36% Sales & Business Development 11% Human Resources 8% Health & Medical 7% Others 38% Top industries Based on 532 reviews Construction 23% Hospital & Health Care 23% Information Technology and Services 19% Computer Software 19% Other 16% ## Pros and Cons Efficient diGital signature process 92% positive reviews out of 5192 Most reviewers appreciate document signing, emphasizing secure, remote, and fast signatures with robust tracking features. Kristl K. Sr Customer Service Representative, 1,001 - 5,000 employees. "It makes document management so simple and fast, letting me securely sign my signature across any device seamlessly with real-time tracking." High and complex pricing structure 53% negative reviews out of 1006 Some reviewers feel pricing is expensive, especially for small businesses, with confusing tiers and limited affordable options. Anonymous User Patient Financial Navigator, 5,001 - 10,000 employees. "The overall cost of using DocuSign can feel relatively high, especially for individuals or smaller teams who may only need basic features and could find the pricing difficult to justify for their limited usage." Intuitive and accessible platform 96% positive reviews out of 2293 Most reviewers describe ease of use as essential, noting straightforward setup and simple navigation for all users. Andrew M. CFO, 11 - 50 employees. "We found that while formflow and adobe both have their corners of the market, for us Docusign was the easiest decision." Email delivery and notification issues 40% negative reviews out of 549 Some reviewers report email notifications often land in spam, cause confusion, or overwhelm users with excessive messages. Robert F. Sales Representative, 501 - 1,000 employees. "The downside is the emails often getting on spam we are obliged to resend or ask for verifications ." Significant time and resource savings 98% positive reviews out of 507 Most reviewers find cost savings valuable, highlighting reduced travel, faster workflows, and less paperwork. Kelli C. Secretary, 201 - 500 employees. "The system is reliable, saves time, and feels worth the money because it cuts out a lot of extra steps." Account management limitations 40% negative reviews out of 308 Some reviewers find user accounts restrictive, citing confusing logins, limited multi-user support, and complex administration. Stephanie W. Next Gen Pastor and Communications, 2 - 10 employees. "Sometimes the hoops you have to jump through to set up your account can seem a little daunting." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Electronic Signature 4.9 (3,178) 72.44% of 3178 reviewers that rated this feature as important or highly important With this capability, you can sign documents digitally from anywhere, using a saved, drawn, or uploaded signature. Reviewers appreciate the speed, convenience, and legal validity, noting it streamlines workflows and eliminates the need for printing, scanning, or mailing paperwork. Multi-Party Signing 4.7 (2,256) 65.47% of 2256 reviewers that rated this feature as important or highly important It gives you the ability to collect signatures from multiple parties, even in different locations, with customizable signing order and real-time tracking. Users think this saves time, increases transparency, and simplifies complex approvals compared to traditional methods. Authentication 4.7 (1,966) 62.05% of 1966 reviewers that rated this feature as important or highly important This aspect helps you verify signer identities using methods like SMS, email, and knowledge-based authentication. Reviewers indicate it provides legal security, audit trails, and peace of mind, though a few mention advanced authentication may require higher-tier plans. Mobile Signature Capture 4.7 (1,901) 63.02% of 1901 reviewers that rated this feature as important or highly important DocuSign offers the flexibility to sign documents on smartphones or tablets, supporting on-the-go workflows. Some reviewers find this convenient for remote work, faster turnaround, and easy signature capture without printing or scanning, benefiting both clients and professionals. Document Storage 4.6 (1,475) 50.64% of 1475 reviewers that rated this feature as important or highly important You can store, organize, and retrieve signed documents securely in the cloud. Reviewers appreciate easy access, backup, and compliance, noting it reduces paper clutter and allows instant reference. Some mention integration with platforms like Salesforce and Google Drive. File Sharing 4.7 (1,071) 63.40% of 1071 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Docusign 79 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. This aspect helps you verify signer identities using methods like SMS, email, and knowledge-based authentication. Reviewers indicate it provides legal security, audit trails, and peace of mind, though a few mention advanced authentication may require higher-tier plans. Automatically populating fields or sections within a form An agreement between a business and an external supplier for the delivery of a set of products or services Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Configure existing workflows to meet your organization's needs Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Create, edit, and revise contracts/written agreements Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Protect sensitive data for digital privacy Electronic signing method that validates the authenticity and integrity of a digital document Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents You can store, organize, and retrieve signed documents securely in the cloud. Reviewers appreciate easy access, backup, and compliance, noting it reduces paper clutter and allows instant reference. Some mention integration with platforms like Salesforce and Google Drive. Assemble applications and processes by dragging over and arranging pre-built components With this capability, you can sign documents digitally from anywhere, using a saved, drawn, or uploaded signature. Reviewers appreciate the speed, convenience, and legal validity, noting it streamlines workflows and eliminates the need for printing, scanning, or mailing paperwork. Convert data into a code for security Recover lost, deleted, or damaged files Public or private sharing of digital files such as documents, audio/video, images, and more Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Contracts specific to government agencies or organizations who deal with government agencies DocuSign offers the flexibility to sign documents on smartphones or tablets, supporting on-the-go workflows. Some reviewers find this convenient for remote work, faster turnaround, and easy signature capture without printing or scanning, benefiting both clients and professionals. It gives you the ability to collect signatures from multiple parties, even in different locations, with customizable signing order and real-time tracking. Users think this saves time, increases transparency, and simplifies complex approvals compared to traditional methods. Accept, record, and reconcile financial transactions Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Create proposals based on costs of labor and materials Generate quotes or estimates for customers Receive data and information in real time Timed notification for any upcoming task, deadline, appointment, or activity Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage and process incoming documents detailing requests for proposals Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches An agreement between a buyer and a seller for the sale and delivery of goods or services Digitally capture and store a person's handwritten signature Allow users to access multiple services after entering their login credentials once An agreement that's only valid if signed by all involved parties, sealed, and delivered Track the status over time for a request, process, asset, or transaction Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Web form that allows users to enter data that is sent and processed for different reasons Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (9,381) 4.7 Based on 9,381 reviews ## Pricing Value for money 4.5 (5847) Free Trial [View pricing plan details](https://www.capterra.com/p/121506/Docusign/pricing/) Personal $15.00 Flat Rate,Per Month It includes: - 5 Envelopes Per Month - Reusable Templates - 900+ Partner Integrations - Basic Fields - Real-Time Audit Trial - Notifications & Reminders - Mobile App - Mobile Signing Standard $45.00 Flat Rate,Per Month It includes: - Shared Templates - Collaborative Commenting - Customized Branding - Scheduled Sending - In-Person Signing - User Permission Management - Team Reports - GDPR Business Pro $65.00 Flat Rate,Per Month It includes: - Signer Attachments - Formulas & Advanced Fields - Web Forms - Bulk Send - Payment Collection - Locked Template Zones - Custom Form Fields - ISO 27001 Certified Enhanced plans Custom Quote Available It includes: - Organizaton Management - Document Generation for Salesforce - Compliance Obligations - SSO - Identification and Authentication - Multi-Channel Delivery - 24/7 Live Support - Docusign Maestro - Docusign Navigator Value for money 4.5 (5,847) 4.5 Based on 5,847 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (5537) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (5,537) 4.5 Based on 5,537 reviews ## User reviews Overall rating 4.7 Based on 9,395 reviews Filter by rating 5(7400) 4(1697) 3(225) 2(30) 1(43) Mentioned topic Sorted by most recent TH Taylor H. AE Information Technology and Services ### "Docusign from an AE" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 Pros Great and easy to use. It’s known in industry so no issues with clients accessing and signing documents. Cons Sometimes the customization of a form can be a bit challenging and blocky. Integration into Salesforce was fine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Ansuman R. Ecom manager Retail ### "Reliable e-sign tool that meets our workflow and does the job" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2026 Overall a reliable tool that does the core job well. It’s become the default for anything that needs a signature in our workflow . Would recommend for teams that send documents regularly and need a proper audit trail. Pros I use it for carrier agreements and vendor docs, and the templates save me a ton of time since I’m sending similar paperwork over and over. The audit trail is solid — I can always see who signed, when, and from where, which matters when you need proof. It’s value for money tool. Cons I would say the interface can feel a bit clunky when you’re building more complex workflows with multiple signers and routing. Occasionally had templates not save the way I set them up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC samantha C. administrative assistant Environmental Services ### "Time is Valuable-Get Docusign!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 14, 2026 My overall experience has been very positive. It has made signing and sending documents quick, convenient and much more efficient. We can now send forms instantly as opposed to sending documents out through mail which can take days, or waiting for someone to pick up the forms and driving them all the way out to a destination and waiting for them to get back to you. Pros Docusign has made it easy to send documents for signatures, especially since we don't have an office where all our our staff meets, its so crucial to have an effective and reliable way of getting them to sign important documents. It also allows for us to store the signed documents easily and have them available at ant time to track past forms thats have been signed by both employees and clients. Cons What I least liked is that at the beginning when you are getting familiar with the program it can seem a bit confusing. I wish the process was a little bit more simplified, so it can be learned quickly. But once you get familiar,air with it and you use it often, then it becomes easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Loretta Portugal L. Asst. Director of Finance Real Estate ### "Asst. Director of Finance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Pros Very user friendly. I have not had any issues with this program. My team easily can navigate through docments. Cons I have not really had an issue with the program. I honestly have nothing to like least about it at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head of Growth Financial Services ### "Great Product - Very Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 13, 2026 Always enjoys using the product - it serves a simple orpose when it comes to contracts and NDA's for our business, Pros Docusign is easy to use and very recognisable for all of our recepients when they receive a Docusign contract. Cons Overall very little though perhaps there could be some additional features and better integrations overall Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Octavia T. Graphic Designer Graphic Design ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 11, 2026 Pros Docusign is a great platform for sending out and receiving forms and documents requiring a signature. It is very easy to use, with it only requiring a click quick of the button on the end of the client. It is also widely recognized as a trustworthy platform, making people feel comfortable with signing potentially important documents through it. Cons Docusign can be awkward to view on a mobile layout, especially on the client-end. Due to this, clients may have to hold on signing urgent documents until they are able to use a laptop or desktop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lee T. Business Development Manager Facilities Services ### "Effortless documents approvals with e-signatures: My definition of DocuSign " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2026 Using DocuSign to sign documents electronically has helped us close service contracts much faster by eliminating the delays that comes with printing, scanning and paperwork . It has made the approval process smooth, secure and convenient, allowing clients to review and sign contracts from any device. From proposals and NDAs to service agreements and renewals, DocuSign has shortened our sales cycles and helped us deliver a frictionless experience for our clients Pros As a Business Development Manager, I handle numerous client agreements, proposals and service contracts and DocuSign has made the entire signing process remarkably efficient. It provides easy to use document preparation and e-signature tools that allow us to send agreements for signing within minutes while keeping every document organized throughout the process. The real time tracking feature allow us to monitor the status of every document and follow-up promptly whenever a signature is still pending. The reusable templates and workflow automations enable us to prepare recurring cleaning service agreements and client renewals and send them to many clients at once instead of preparing and sending each document individually. Docusign also offers robust security features, including encryption, authentication and detailed audit trail that protects our sensitive client information and ensure every approval remain legally compliant. Cons We have nothing negative to say about DocuSign. It has delivered secure and efficient document signing experience and every feature has performed exactly as we expected Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alexis B. Cultural Director Of Cinema And Live Performanc Government Administration ### "Docusign ,Highly Recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2026 Overall ,Docusign is very convenient and reduces the needs for dealing with hard copies of documents.Speeds up sign off workflows. Pros What I appreciate most about Docusign is ability to securely sign documents electronically from anywhere I am.Also easy processing of documents digitally removes the needs for in person meetings . Cons Docusign offer advanced AI tools only in higher price plans which is a bit expensive thus giving limitation to user of other lower plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YN Yasmine N. Customer Services Manager Information Technology and Services ### "A multi purpose e-signature tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2026 Docusign is an easy to use software. It has very effective form building tools. The software has enabled us to control work approval processes and ensure compliance. Through use of the product we are able to collect signatures and seamlessly share documents with our team members. Pros The software ensures efficient signature capture and supports document audit trail and real-time workflows management. Use of Docusign has made it so easy for us to create surveys and forms. It has also automated tracking and reporting as well as compliance tracking. The software has good customer support services and allows offline response collection. Cons I have nothing to dislike about the software. Docusign has worked perfectly for us. It has customizable templates and reliable form management tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VT Vianney T. Staff Engineer Computer Software ### "document signing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 8, 2026 Pros I use it almost systematically as soon as there are documents to sign. The whole process is much faster and it avoids endless email exchanges. Cons the advanced options require a bit of practice before being really mastered like the daily use of the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121506/Docusign/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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