# Page 2 | Docusign Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Docusign the right Digital Signature solution for you? Explore 9256 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121506/Docusign/reviews

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Docusign

4.7 (9256)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 2 - Reviews of Docusign

## Showing most helpful reviews

Showing 26-50 of 9256 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ruben a F.  
Owner  
Construction  
Used the software for: 1-2 years

### "Docu sign is the best"

March 9, 2026

5.0

Overall, my experience with DocuSign has been positive. It made signing and sending documents much faster and easier than dealing with paper forms. While the pricing and some features could be better, it’s still a reliable and convenient tool for handling important documents online.

Pros

What I liked most about DocuSign is how simple it made the whole signing process. I didn’t have to print anything or deal with scanning documents back. I could just open the document on my phone, add my signature, and send it back in a couple minutes. It made handling paperwork a lot faster and less stressful

Cons

What I liked least about DocuSign is that some features feel limited unless you pay for a higher plan. The pricing can get a little expensive if you need to send a lot of documents, and sometimes the setup for sending documents can feel a bit confusing the first time.

Review Source

VR

Verified Reviewer  
Sr. Workday HCM Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Extremely easy for something so important!"

November 18, 2025

5.0

I've used Docusign in multiple positions now with and without an integration in place and it's always extremely easy to use and helps us maintain great compliance!

Pros

Docusign makes getting signatures so easy that I'm always concerned I've done something wrong when I set up a new doc. It's pretty fool proof whether you have an integration in place or you're sending the document directly to them.

Cons

The only thing that I can think of is that it would be really helpful if there was a way to see the number of envelopes available from integrated systems. Maybe when the signed document is delivered back to the integrated system, adding a field of used envelopes and envelopes remaining would get it done! Another thing that would help a lot is if it would create an error if no anchor text is on the document.

Alternatives considered

[Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/)

Reason for choosing Docusign

Since I had previous experience with docusign, I wanted to move forward with it in my newer roles.

Review Source

HH

Hassan H.  
Call Center Rep  
Banking  
Used the software for: 1-2 years

### "Quick and Easy with Docusign"

November 13, 2025

5.0

My overall experience with Docusign has been great. It has worked fine for me and has been a great asset to my workflow.

Pros

What I like most about Docusign is that when sending an email to someone, it's as easy as reviewing it and signing it. It then automatically sends it back. It makes the Workflow quick and easy to manage. It also keeps all the documents easy to keep and work on. It also makes the payment processing procedure easy.

Cons

I have not had any issues with Docusign ever so I never needed to call Customer Support. Nor have I went through any bugs and issues. For me it was all pretty simple and easy.

Review Source

AP

ALISSA P.  
Agent  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Efficient and Reliable Digital Signing Solution"

March 23, 2026

5.0

My overall experience with DocuSign has been very positive. It streamlines the document signing process and makes it easy to send, sign, and track agreements in real time. The platform is user-friendly and accessible, which helps improve efficiency and reduces delays compared to traditional paperwork. While there are some limitations with pricing and occasional minor glitches, the convenience, reliability, and time savings make it a valuable tool for managing documents and workflows.

Pros

DocuSign makes the entire document signing process fast, simple, and efficient. I like the time savings of signing digitally

Cons

While DocuSign is very effective, the pricing can be expensive, especially for smaller businesses or occasional users. Some key features are only available in higher-tier plans, which can feel limiting. The interface can also be a bit cluttered when managing multiple documents, and there are occasional glitches or delays when uploading or sending files.

Review Source

SE

Stephanie E.  
Talent Attraction Specialist  
Financial Services  
Used the software for: 2+ years

### "Secure and Quick Electronic Signing Process"

December 24, 2025

5.0

Overall, we have a highly positive experience signing and managing documents easily, quickly, and securely. This allows us to save time and move forward with internal processes.

Pros

We are able to send and sign documents electronically quickly and securely. It is user-friendly, and anyone is able to access the document, making it an easy process to electronically sign documents.

Cons

Branding and template options may limit our customization options available in DocuSign, making it difficult to interpret that it is a safe option to use for electronic signature signing for documents.

Review Source

JA

Jhovanny A.  
Receptionist- New Client Liason  
Law Practice  
Used the software for: 1-2 years

### "An honest review of DocUsign."

December 25, 2025

5.0

My overall experience with DocUsign has been great. A trustworthy application to aid me in my everyday paperwork and forwarding.

Pros

By far, the most beneficial feature is the preset documents that are able to be loaded in/ sent to clients. This improves efficiency by an untold amount. Sending intakes, contracts or forms for review takes minutes. What I also like is that in the case of an error, or fellow peer review: a quick edit or correction is always possible.

Cons

My least favorite trait is that some fields remain as a requirement. If this is an internal setting: please disregard. If however, this is an area of improvement, please note. This would be the only source of feedback: to allow the docUsigns to be sent without requiring all fields to be filled out.

Review Source

Mai M.  
Managing Director  
Hospitality  
Used the software for: 1-2 years

### "Sign easily with Docusign!"

March 19, 2026

5.0

No notes, Docusgin! You've nailed it! It remains the most trusted brand and I will continue to use Docusign for all my big contracts! It continues to deliver everytime!

Pros

Docusign remains the elite electronic signature platform! It continues to be incredibly user friendly for all parties involved and provides a great value for a low price point!

Cons

NO cons! I have enjoyed Docusign for years and clients always enjoy the ease of the platform. Transactions need to be frictionless and Dousign makes that happen every time!

Review Source

VR

Verified Reviewer  
Head Enterprise Sales  
Information Technology and Services  
Used the software for: 2+ years

### "Best in class"

December 14, 2025

5.0

Best software i have used in legaltech space - makes document signing clean and efficient for teams. Also integration with salesforce is fantastic.

Pros

The smooth flow and Integration into CPQ in Salesforce enables reps to live in one place vs another system. Makes contracts signatory process quick and simple.

Cons

For use case of sending contacts and signatory, i do not have any issues or dislikes they are market leader for a reason and have best software.

Switched from

[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)

UX/UI and integrations on pandadoc were very weak at the time vs Docusign.

Review Source

MC

Mario C.  
SMB Renewals Account Manager  
Program Development  
Used the software for: 2+ years

### "Docusign has powered our paperless success, enabling us to seal deals with ease "

June 10, 2025

5.0

Docusign has significantly transformed the way we handle approvals, making the entire process of signing our documents faster, easier and more efficient. For our sales and account management teams, it has been a groundbreaker, accelerating deal closures, simplifying renewals and enabling seamless collaboration with our clients regardless of location. The convenience of going paperless has improved our workflow and led to cost reductions in printing, mailing and storage. With everything handled in the cloud, Docusign has helped us work smarter, respond quicker and deliver better services to our customers

Pros

What I truly value about Docusign is how it streamlines the document approval process while enhancing trust and efficiency. It provides legally binding e-signatures that eliminated the hassle of paperwork and enable us to easily sign every agreement. Bulk sending is a gamechanger, allowing me to manage multiple clients renewals with just a few clicks, saving countless hours. Docusign also provide realtime document status updates, alerts and notifications that help keep my team and clients on the loop, reducing delayed approvals. Lastly, Docusign's robust encryption and detailed digital trails gives me peace of mind, keeping every step secure, transparent and traceable.

Cons

We haven't experienced any stumbles with Docusign. It has been smooth and reliable, consistently enabling us to ratify documents efficiently.

Review Source

VR

Verified Reviewer  
Account Executive  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Easy to use document signer"

January 27, 2026

5.0

My overall experience with DocuSign has been positive and dependable. It does exactly what you expect it to do

Pros

What I liked most about DocuSign is how quickly and reliably it lets you get agreements signed without friction. The signing experience is straightforward for recipients, works well across devices, and removes the need for printing, scanning, or chasing paperwork. It feels secure and professional, which builds trust, and once documents are sent, the tracking and reminders make it easy to keep deals moving without manual follow-ups.

Cons

What I liked least about DocuSign is that it can feel expensive and overly complex for straightforward use cases. The interface and setup sometimes seem heavier than necessary, especially when you just need a simple signature, and advanced features are locked behind higher pricing tiers. For smaller teams or lower-volume workflows, it can feel like more tool

Review Source

April V.  
Loan Processor  
Real Estate  
Used the software for: 2+ years

### "Simple, Secure, and Efficient for Document Signing"

December 29, 2025

5.0

Pros

DocuSign is very easy for clients and recipients to use, which helps documents get signed quickly without confusion. It saves a significant amount of time compared to printing and scanning, feels secure and widely trusted, and works well across different devices. The audit trail and document tracking also add peace of mind and keep everything organized.

Cons

The pricing can feel high for smaller or occasional users, and customization is limited for certain templates. The interface can also feel a bit rigid when managing more complex workflows.

Review Source

LP

Lynne P.  
Office Manager  
Utilities  
Used the software for: 2+ years

### "A Reliable and Efficient E-Signature Solution"

March 5, 2026

5.0

My overall experience with DocuSign has been very positive. The platform is easy to use, reliable, and has significantly streamlined our document signing process.

Pros

What I like most about DocuSign is how it simplifies the entire signing process. It saves time, eliminates paperwork, and allows documents to be signed quickly and securely from anywhere.

Cons

I honestly didn't find anything I disliked about DocuSign. It has made document signing quick, easy, and efficient.

Review Source

LH

Lance H.  
Senior Developer  
Information Technology and Services  
Used the software for: 2+ years

### "If you need something signed quickly, Docusign is fine"

March 3, 2026

5.0

It helps us to decrease the amount of paper and ink that we were using, thus making it more environmentally friendly. Docusign removes the necessity for you to go somewhere in order to sign a contract.

Pros

One of the most useful features is a notification system since I tend to forget that I have documents pending for signature unless I get an email. Setup was fairly quick as well, i think it took a few minutes and I had to allow some minimal access so they could use my account. Another great one is that I can batch send several contracts.

Cons

Its somewhat pricey if you are a small business owner and do not require all of the additional features. The search tool is also somewhat frustrating since when you click on a document and then return to the search menu it will reset. It seems like sometimes the biometrics (such as face id) do not even function properly in some international markets. The customer service could certainly be more prompt.

Review Source

Latoyah R.  
Assistant Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Docusign offers e-signature services at their finest. Documents signing never got better and easier than this."

May 15, 2025

5.0

Signing documents is a big part of the job i do on a daily basis and having Docusign has saved me from a lot of work and problems. With Docusign, i rarely make mistakes when signing documents because everything is very clear. It also gives me an easy time when sending back signed documents. In overall, my experience with Docusign has fully satisfied my needs.

Pros

Docusign has highly efficient signer identification and authentication features that make sure no else has access to my signature except me. The user-friendly interface gives one a very simple signing experience. It also has a document scanner that makes it simple to scan papers for signing. Docusign real-time notifications help me to stay aware of any documents that is pending to be signed. The in-built document sharing function has been making it easy to return documents or send them to the relevant person after signing.

Cons

So far, everything has been great and very smooth. Docusign has had no flaws or features that do not function properly.

Review Source

LR

Laura R.  
Psychoanalyst and Psychotherapist  
Mental Health Care  
Used the software for: 2+ years

### "Signing medical documents is easy when you have DocuSign."

July 11, 2025

5.0

DocuSign has been my reliable life saver for in my line of work as a Psychoanalyst and Psychotherapist where i have to deal with signing many medical documents in a day. It makes signing documents in their digital form so easy while also helping keep my desk free from loads of paperwork.

Pros

DocuSign has been easy to use for me given that i had no prior experience with any other e-signing products before. I find the DocuSign interface very intuitive which makes it easy for me to navigate through and have a streamlined documents signing experience. DocuSign has the best data security and privacy features which help safeguard e-signing. Its documents manager help organize documents making it easy to sign all documents without forgetting any.

Cons

DocuSign has been beyond impeccable and am really glad that I have not found anything to like least or dislike about it. My experience has been very efficient and without any errors.

Review Source

VR

Verified Reviewer  
Territory Account Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Remote document signing made easier"

November 12, 2025

5.0

My overall experience with DocuSign has been great. This is one tool that has provided the most value to us and do everything we wanted it to do. Signing is easier, document management is easier, integration with our Sales tools is easier, integration with our CRM is easier as well. We can easily manage deals and whenever we need authorised signatures, DocuSign has been there to speed up the process of signing contracts and any other documentation that needs to be signed

Pros

Ever since we started working remotely full time, DocuSign has made our lives easier in terms of remote signing of documents. As a Sales person, we work with lots of documents on a daily basis, documents that need to be signed and DocuSign has made this easier and possible. Most of our clients are all over the world and we only meet virtually, and that’s where DocuSign has provided the most value for me and my team, signing and managing documents and contracts. It has made it easier to integrate with our Sales tools and our CRM, keeping everything centralised for the team.

Cons

There is nothing I do not like about DocuSign. I’m happy and my team is happy with DocuSign as well and it does what we want it to do and provides real value for our team

Review Source

BB

Brandon B.  
Office Manager  
Security and Investigations  
Used the software for: 2+ years

### "Easy to use, quite the necessity for signatures"

October 6, 2025

5.0

Overall, I feel that DocuSign is a necessity for our company that we use in. so many different ways, all of which are easier now.

Pros

I easily receive new contracts and am able to view and print them fast. I also like that we can send documents to new hires that we need signed before the Orientations.

Cons

I haven't seen any part of DocuSign that I don't like so far. It has definitely helped in so many aspects of our business.

Review Source

HB

Holly B.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Simple to use and worth the money "

February 23, 2026

5.0

Wonderful. I will continue to use them when contracts are needed to be digitally signed and documented.

Pros

I loved that it is easy to use and auto templates the signature on every line that you click on. Quick and easy

Cons

Nothing. As a former realtor who was always in the car or on the phone, i could easily send the pdf for the clients to sign and it kept a record for them to review.

Review Source

VR

Verified Reviewer  
Registered Dietitian  
Hospital & Health Care  
Used the software for: 2+ years

### "Ease of use "

March 6, 2026

5.0

Overall, my experience with DocuSign has been very positive. It is fast, reliable, and very easy to use. The platform makes signing and sending documents extremely convenient, saving time and eliminating the need for printing or scanning. It has streamlined the entire process and made document management much more efficient.

Pros

DocuSign is a great tool for signing documents electronically. It is very easy to use, even for people who are not very tech-savvy. The process is fast and convenient, you can send, sign, and receive documents in just a few minutes without printing or scanning anything. It works smoothly on phones, tablets, and computers, which makes it very practical when you need signatures quickly. Overall, it saves a lot of time and makes paperwork much simpler.

Cons

Sometimes the pricing can be a bit high compared to other e-signature tools, especially for small businesses or individual users. Also, occasionally the interface can feel slightly confusing when managing multiple documents or envelopes. However, overall it still works very reliably and efficient.

Review Source

Maria G.  
Sr Project Accountant  
Construction  
Used the software for: 2+ years

### "Time Saver for the Win "

March 23, 2026

5.0

I enjoy the ease of submitting documents through email over paper copies sent by mail. It has definitely saved time.

Pros

It is convenient for submitting files to a range of reviewers to view/sign at their preferred locations.

Cons

File size capacity is lacking. For owner billings it might take additional document attachments for one file due to restrictions.

Review Source

VR

Verified Reviewer  
Advisor  
Financial Services  
Used the software for: 1-2 years

### "Easy to use"

December 9, 2025

4.0

Overall it's a positive experience. I use it daily, and very rarely encounter issues. I have not used the customer support service, but I guess that's a good thing that I haven't encountered a situation requiring extra support.

Pros

It's fairly easy to use, for both sender and signer. Tracking signed and outstanding documents is fairly simple, and the tabs help manage the different statuses of the signing process.

Cons

When a client fails authorization, sometimes there are issues resending the forms without completely starting over.

Review Source

JSF

Jennsy Suyapa F.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Trusty Software for this Digitalize World"

October 31, 2025

5.0

I like it, it was easy to understand and a trusted service in the legal or HR area .Will totally recommend to big companies but for start ups or mid size business they should be able to have a person to discuss how to adapt. we did not have one when we were doing our attempt to change.

Pros

It is easily accepted for digital signature in almost all over WA state , as a law firm we used digital signature and this had been the most requested. It keep a detailed document management and an easy set up for remote employers. We handle little to nothing of issues when using it so that is a big plus !

Cons

I consider being a little overpriced to the market of this service, overall everything they provide is great and you can think is a great service for the price but competition is hard and we decided to keep other system we had initially.

Alternatives considered

[Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)

Reason for choosing Docusign

We already use MyCase software at the office and keep everything in one single space and already included in mycase.

Switched from

[8am MyCase](https://www.capterra.com/p/115613/MyCase/)

It was requested by many government offices we worked with at that time.

Review Source

Shilpa R.  
QA  
Information Technology and Services  
Used the software for: 2+ years

### " Great tool for esignature validation, collection physically and virtually"

March 3, 2026

5.0

Pros

Docusign is a great tool to handle with workflows and with value for money, for collecting esignatures

Cons

It allows collaborative esignature validation and collection physically and virtually and also helps and supports documentation functions in different languages

Review Source

JH

Jonathan H.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Docusign--can't live without it."

February 24, 2026

5.0

Five stars. Absolutely impressed and committed user now and for the foreseeable future. I can't imagine trying to do any real estate transactions without using docusign.

Pros

I've been using Docusign for several years now, mostly in the real estate business to expedite and streamline the purchasing and selling of residential and commercial real estate properties. It has significantly increased the speed and effectiveness of our organization's business processes. I'm old enough to remember when all of these processes had to be done by hand and required lots of time standing in front of fax machines or using couriers to send documents back and forth between parties. Docusign has eliminated all of that. I really can't quantify how much time and money this program has saved us over the last 10-15 years but it's a lot.

Cons

Initially there were some growing pains with Docusign, just as there are with any new technology. Most of them came with having to educate new clients in how to use the program and holding their hands through the process. Thankfully those days seem to be mostly past us now and we rarely have to answer any questions anymore. We just send out the documents and within a short period of time, often in just a few minutes, they're signed and back in our inbox.

Review Source

MS

Melissa S.  
Operations Mgr  
Real Estate  
Used the software for: 2+ years

### "Straightforward, user friendly e-signature platform"

March 19, 2026

4.0

Pros

Docusign's e-signature platform is easy to use. The mobile app is an efficient way to sign when not at a computer.

Cons

Docusign's administrative support ticket system is not easy to navigate, and response time is sometimes slow.

Switched from

[Lone Wolf Authentisign](https://www.capterra.com/p/233402/zipLogix-Digital-Ink/)

Wanted to utilize DocuSign Rooms for document management features

Review Source

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