# Page 7 | Docusign Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Docusign the right Digital Signature solution for you? Explore 9342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121506/Docusign/reviews --- Docusign 4.7 (9342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 7 - Reviews of Docusign ## Showing most helpful reviews Showing 151-175 of 9342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EJ Emma J. Director of Operations Mental Health Care Used the software for: 2+ years ### "A digital MUST in this day and age!" April 24, 2025 4.0 Very neat and tidy. I love that we do not have to push a bunch of paper around. I love that a copy gets sent to the signer as well for their own records and they dont have to ask and wait for it. Having templates is a huge time saver, especially when we are constantly onboarding new people nearly every other week. I am still learning how to use it and have accidentally trashed docs before, I also wish I could correct things or add documents even after parties have signed, but Im figuring it out! Pros So many options for possible fields. Ex: I can create fields for specifically dates, initials, names, signatures, checked boxes, etc Cons I wish there was a bypass feature. Ex: maybe page two asks for information that is only needed depending on how you answered page one. They could type "-" to skip whatever they want but an official bypass feature could be handy. Review Source Niamh O. Researcher Education Management Used the software for: 1-2 years ### "Easy to use " February 21, 2026 4.0 Great, fast for signing documents and getting copies sent to you in email afterward. Creates signature for me Pros Fast to sign documents and lets you download the form after: automatically creates a signature for you and skips to the places to sign on the sheet. Cons I don't have cons yes as I have had good experiences as a user so far and haven't faced challenges with it Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) I think Docusign seems more straight forward . The adobe interface was sometimes confusing Review Source ANDREY V. CEO Marketing and Advertising Used the software for: 2+ years ### "The Industry Standard" October 22, 2025 5.0 Pros The ease of use and the sheer amount of adoptability makes this the go to form signing software. It is secure and easy to manage large amounts of documents. Contracts are easy to create and manage for both sides of the transaction. The price is low relative to the value docusign provides. Cons My only issue that I had was transferring documents in mass between accounts, but that was due to my own errors mostly. Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: 1-2 years ### "Amazing for simple workflows and contract management" April 23, 2026 4.0 Pros Lots of customisable option you can put in your documents, helps with managing multistep workflows by making contract tracking easier. Cons Integrations being limited with existing software, setting up integrations with 3rd party tools can be excessive. Some features require too many clicks, I guess that is the downside of customizability. Review Source ET Eric T. Sr IT Project Manager Research Used the software for: 1-2 years ### "Docusign: A Premier Digital Signature Platform" June 12, 2025 5.0 My experience with Docusign has always been fantastic. The Docusing CMS and TAMs are off the charts good. They are always looking for way to improve our processes and simplify the end user experience. Pros Docusign is the clear winner in lightweight CLM and digital signature collection and validation. During the COVID era, I was able to deploy Docusign as an enterprise digital signature platform across a 7000 person org within weeks, to replace paper-based signature gathering processes. The setup and deployment process was straight-forward and easy. Cons The pricing structure was very much slanted in favor or Docusign. The idea of guessing envelope usage volume, overages, and expirations is rather daunting. The constant process of negotiating the next set of envelopes is painful. Docusign is extremely powerful and very good at what it does. It is also pretty inflexible as to how it can be leveraged. I tried to extend the capability into different processes, but found that we couldn't leverage Docusign for ad-hoc signature collection. Review Source MT Monica T. Owner Apparel & Fashion Used the software for: 1-2 years ### "So convenient." December 19, 2025 5.0 It's secure. It's safe and you can send this electronically. Saves so much time as business owners POV. Pros How easy it is to sign your paperwork and how it allows you to jump to each section requiring a signature. Cons Costly. I've done some accounting for my business and explored DocuSign but realized it can be a bit much as a small business startup. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Preview](https://www.capterra.com/p/210408/Preview/) Reason for choosing Docusign I can use the free feature and just copy and paste these. Review Source VR Verified Reviewer Project Manager Construction Used the software for: 1-2 years ### "Docusign to Completion" December 19, 2025 4.0 Smooth sailing for the most part, easy to get an administrative assistant to complete which streamlines the process for the management team to focus on the details and not the admin side of things. Pros Docusign is an easy way to get construction contract documentation signed and audited as the process moves to completion. Also, makes it easy for sending the signed copies back and forth for review and other such comments. Cons I did not like how its difficult to edit the document besides signatures within it, definitely have to redo the whole process if there are mistakes, which is not a bad thing per say but just more time. Review Source AC Andrea C. HR Director Non-Profit Organization Management Used the software for: 6-12 months ### "Seamless use and Efficient! " November 17, 2025 5.0 Its great, its been a helpful tool when we need to get things done or can't move forward without a signature. Pros Seamlessly send and receive things to sign, we all work different hours in the company so being able to send it and know you will get the signature back is a game changer in efficiency. Cons Nothing really, I have not have any issues with the functionality, although based on their reputation I feel if there were any issues in the future we would get great customer support. Review Source Ravi V. QA Construction Used the software for: 1-2 years ### "User Friendly tool for Signing Docs Online" December 26, 2025 3.0 Nice professional tool that makes the document workflows simple but the pricing is high and only large companies can afford it, sometimes I wonder how a simple idea of getting the documents sign digitally can turn into such a big company. Pros It is one of the nice tools to get your contracts or other similar documents signed remotely, like employee joining contracts or lease documents. Cons Although it is a nice software to get the paper work done without meeting in person , the pricing structure is very high and quite out of reach for small business or individual. Review Source Jade M. Application department Real Estate Used the software for: 2+ years ### "5 stars - will not use any other app" July 15, 2025 5.0 Overall, my experience with this software has been good. I use it professionally as well as personally and it’s super simple and easy. Pros I enjoy this software because it is simple to use and send out documents. I use this software on a daily basis and will always use it in the future Cons One thing that I wish would be better on this app would be to be able to find voided documents easier. As it is now, it is not easy to search for them. Review Source LS Lisa S. Practice Administrator Medical Practice Used the software for: 2+ years ### "Docusign is the best!" October 16, 2025 5.0 Excellent. Nothing but positive comments for this program. I use it frequently and there has never been an issue for me or the recipient. Pros Super easy to use. Helpful to be able to print the document prior to signing it. I love the speed with receiving the confirmation as well. Cons There is not anything that I feel is a negative. I use the program quite often and I have never had an issue with it. Review Source VR Verified Reviewer Office Manager Real Estate Used the software for: 1-2 years ### "There could be improvements " November 12, 2025 5.0 Pros Docusign is the OG of the digital signing game and they don't mess around. Their tools allow you to customize your signing to what you need. The ability to collaborate in a number of manners is helpful as well Cons I have regular signers that docusign refuses to map regardless of how I set them up meaning I regularly finagle ways to make docusign work for me. Review Source AM Alondra M. Insurance Agent Insurance Used the software for: 2+ years ### "Getting Signatures Made Effortless" August 5, 2025 5.0 Obtaining signatures from clients for insurance applications has made managing my time easier. Instead of using regular work email and them having to print , sign and bring into office or having to scan it and send back. Having all uploads/scanned paperwork organized as well with all completed/expiring soon/waiting for others/etc. all being separated by category making finding files found easy and being able to attach them to my system and clients Profile on Hawksoft. Pros Docusign is very easy to use and helpful on a day to day basis making it easy to manage all documents needed for signatures. You are able to rename documents so they are easier to find instead of it being attached and showing whatever the scanned document is coming up as. Cons Docusign is very good on not having it be slow nor having bugs nor issues. whoever made this app is a genius ! Review Source TS Thomas S. Chief Operating Officer Public Relations and Communications Used the software for: 6-12 months ### "reliable electronic signature management" August 11, 2025 4.0 DocuSign has drastically reduced the time I spend managing signatures and has made it easier to work with clients from other countries without physical paperwork. Pros I have been using DocuSign for over a year now to send and receive contracts digitally. The most useful thing for me is being able to create templates with custom fields (name, date, signature, initials), set up a flow of signers in sequential order and add SMS code authentication. I also appreciate that it allows you to import documents directly from Google Drive, OneDrive or Dropbox and that it can integrate with CRMs such as Salesforce, which speeds up sales work. The control panel shows in real time the status of each document: sent, viewed, signed or rejected. Cons When the document exceeds 25 MB, the loading becomes slow and, in some cases, fails without giving a clear error message. Review Source JH Julia H. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Docusign for electronic signatures" May 1, 2026 4.0 I haven't had any issues so far. I used Adobesign longer so was more used to it, but it isn't a big learning curve. Pros I like Docusign for sending out items for electronic signature. It is much faster than trying to get a wet signature. Cons I thought Adobesign was more user friendly. I liked the layout of it better, but Docusign gets the job done. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) I was not involved in the decision of switching from Adobesign to Docusign. I prefer Adobesign. Review Source Adelia D M. Senior Field Service Engineer Machinery Used the software for: 2+ years ### "The easiest to use e-signature tool of all time." February 4, 2025 5.0 DocuSign has transformed our signing tasks into the digital era by helping us to transition from the handwritten signatures to paperless e-signatures. It makes it easy and quick to sign documents. Thanks to DocuSign, am able to sign documents from anywhere at any time even when am on the field. Pros DocuSign has the most advanced data protection tools that makes it possible to sign confidential documents securely. It is easy to access on my mobile and laptop which allows me to sign documents from anywhere especially when am on the field. DocuSign is very easy to use and signing a document takes very little of my time. It also has a secure file sharing tool that makes it easy to share signed documents with the relevant parties. Cons No troubles encountered with DocuSign. I genuinely find nothing in DocuSign to dislike. Review Source MW Marissa W. Senior Account Executive Computer Software Used the software for: 6-12 months ### "Docusign - B2B HR Tech Sales" March 3, 2026 4.0 Docusign is used for part of my sales process to complete and execute contracts. Because it is integrated into our systems, it is smooth and secure. Pros Most companies that I work with utilize Docusign as well and are comfortable using it to sign contracts. The familiarity and ease of use makes document exchange feel secure. Cons It's directly integrated into our Salesforce which can sometimes create confusion when sending out contracts. Customers can sometimes be confused on the person it's coming from. Review Source VR Verified Reviewer design and verification engineer Wireless Used the software for: 2+ years ### "Digital method to ease signature facility" March 23, 2026 5.0 my experience with docusign is very good. i always use digital signature facility provided by docusign. Pros it's a very convenient way to sign a paper in digital form. you don't need to worry about the document because no changes or edits can be done with any method you try. so your document is safe and secure. even docusign provides you with the facility to use its own digital signature created using your name. Cons only one cons that i usually find is the space they provide for signature column. its too small for big names. please provide a custom space to sign. Review Source MH Michael H. Owner Real Estate Used the software for: 2+ years ### "Trusted by Clients, Easy to Use" January 14, 2026 5.0 I like that most clients are already familiar with DocuSign and trust the brand. Using a well-known platform builds confidence in the signing process, and avoids the hesitation that can come with unfamiliar e-signature services. Pros DocuSign is very easy to use and saves a significant amount of time. The signing process is intuitive for both senders and recipients, works seamlessly across devices, and eliminates the need for printing, scanning, or mailing documents. It also provides clear audit trails and notifications, which makes tracking document statuses simple. Cons I like pricing the least. It seems to be high, especially for occasional users, and some features are locked behind higher-tier plans. Review Source EY Emily Y. Office Project Manager Construction Used the software for: 2+ years ### "Docusign for the Contract Win" October 15, 2025 4.0 We are pleased with how well it works and enough companies use it that it is common to see and our customers know what to expect. Pros Working in an industry that requires contracts it is nice to have a way to send them digitally. In this day and age wet signatures cab be impractical. Cons It has a limited amount of "envelopes" per plan and if you are going to go over that before your year is up it can be difficult to get the few extra ones you might need to h I ld you iver until you renew without paying $$$. Review Source CH Christer H. Senior Project Manager Information Technology and Services Used the software for: 2+ years ### "Docusign simplifies our work " March 11, 2025 4.0 We are very satisfied with solution where we tried different solution through the years. Pros The flexibility to control the process when you have multipel stakeholders. Cons Somewhat expensive solution. A bit harder to learn from the competitors. Switched from [GetAccept](https://www.capterra.com/p/148367/GetAccept/) We where acquired so it was decided by others Review Source Veronica C. Digital Media Strategist Education Management Used the software for: 1-2 years ### "DocuSign is The Way To Do Business" April 24, 2026 4.0 Pros I like how DocuSign notifies you when the other party or parties has signed the document. It also allows you to make changes easily without having to go through customer service. Cons I don't like how it doesn't adapt well on different mobile devices, particularly phones since I often Docusign different contracts while on the go. Review Source SF Sergi F. Sales Compensation Analyst Marketing and Advertising Used the software for: 2+ years ### "Fast, reliable, and clients already know how to use it" December 22, 2025 5.0 It removes the friction from closing deals. We used to wait days for people to print, sign, and scan. Now, we get contracts back in minutes. It works: Value for Money. Pros Ease of Use is the biggest selling point. Our clients never ask, "how do I sign this?" They just click and sign. The mobile app is fantastic for checking the status of a document while I'm away from my desk. Cons Once an envelope is sent, collaboration is difficult. If a client notices a typo, I have to void the entire envelope and start over. It would be nice to have better redlining features directly inside the platform without needing to download, edit, and re-upload. Review Source Mary Jo S. Safety Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Take the stress out of signing" January 16, 2026 5.0 From professional to personal use this is an easy to use product. It makes your project paperwork easier to manage or the prospect of the paperwork when buying your own home less of a nightmare to manage. Pros This is the easiest by far of the signing programs out there that I have used. My last company used it and I have to say I did love it. Docusign, is now something I run into frequently when its time to sign documents electronically. Cons Honestly, nothing. This is a name that has been out there long enough to work out the bugs. In the many times I have used this, I can not think of one that I have had a true problem. Review Source MP Matthew P. Lead Pastor and Director Religious Institutions Used the software for: 2+ years ### "Docusign - Trustworthy, Bugless and Fast" June 27, 2025 4.0 I’ve used it related to signing documents for the purchase of a house, and for an investment strategy process. Pros I was nervous using it at first, since if things go sideways, the cost could be high, or the hassle could be high. But I found it to be seamless and completely bug free and reliable Cons I did not find a downside to this program. In general, for Luddites or people who have had bad experiences online, the very concept of signing documents online seems fraught. I had some of that nervousness. None of my fears came to fruition. 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