# Page 9 | Docusign Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Docusign the right Digital Signature solution for you? Explore 9342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121506/Docusign/reviews --- Docusign 4.7 (9342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 9 - Reviews of Docusign ## Showing most helpful reviews Showing 201-225 of 9342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Brooke R. PI Paralegal Legal Services Used the software for: 1-2 years ### "Use DocuSign for Electronic Signatures" January 16, 2026 5.0 We are very pleased to have a program that we can trust to deliver documents over for signature, without inconveniencing the clients. Pros You can easily send a document to a clients email and have them sign the document electronically, saving the client time and travel expenses. Cons I do not have any negative feedback to supply for the Program, it is a 10/10 product that we use daily. Review Source MD Moise D. Marketing Manager Construction Used the software for: 2+ years ### "Universally-trusted and Easy to Use." November 14, 2025 5.0 Overall, anything I've had to use , it was easy and intuitive. I love that it will also jump down automatically to the pages I need to sign or initial. Pros I like its ease of use and how it is universally trusted by many. When I was buying my house, we signed many documents via . The same applies to many work contracts or documents I sign. Cons I don't like that I usually receive a follow-up email asking me to sign up for a paid version of . I'm usually signing agreements, not making them. Review Source KG Krista G. VP Construction Used the software for: 2+ years ### "Huge time saver" May 5, 2026 5.0 We have had no problems with at all, and using the program has streamlined how we sign paperwork. It helps us to save time and minimize unnecessary paperwork. The process helps the flow of work get streamlined and efficient. Pros is straight forward, specific on what is needed, and easy to impliment. I really appreciate how easy it is to actually SIGN the documents, which is what we have more experience with. Cons Setting up a to be signed was a little more time consuming, but that is to be expected. I can't say I didn't like the process, thats just the least fun part about using it. It beats having to meet up with someone to collect signatures though! We never really experienced any bugs or issues using Docusign. Review Source JM Joanne M. Manager Pharmaceuticals Used the software for: 2+ years ### "Don’t waste time, DOCUSIGN it!" October 29, 2025 5.0 I love how I can keep copies of all documents that I’ve signed as well as having the signatures of parties involved right there at your finger tips. No travelling around, collecting signatures. You can do it all with a few clicks. It’s amazing. Pros I loved the convenience of this software. It seems to be popping up more and more. Being able to complete documents and obtain all required signatures saves a lot of time. Cons Haven’t found anything that I disliked so far. I only wish I knew about this software sooner rather than later. Review Source Peter B. vCISO Hospital & Health Care Used the software for: 2+ years ### "good for user signature / document signing " April 27, 2026 5.0 great to sign docs as a user, keeps docs online for a period of time to refer back to. overall a great solution and used by nearly all companies i know that need documents signing Pros Used as a user, this is great for signing documents. and keeping copies agains your personal logon Cons you get pestered to sign documents - you have to manually decline a document and cannot just ignore, you get spammed quite alot. but this is also a strength of the tool Review Source Zachary S. Physical Therapy Health, Wellness and Fitness Used the software for: 1-2 years ### "Quick and easy to sign documents " May 8, 2026 5.0 My landlord is on the east coast and I live in Hawaii so all the documents are done through that so it is very convenient. Pros I really like because I don't have to be in person to sign documents. They make it easy and I like that when you sign one part it skips down to the next signature. Cons Sometimes the skipping to next section I miss some of the things that is in the document so although it is convenient I might miss some things. I wish the signature options could look more like a signature rather than jsut fancy looking writing of my name. Review Source EW Emma W. Assistant manager Hospitality Used the software for: 1-2 years ### "Docusign Review " November 13, 2025 5.0 is a very strong choice if you run a business or organisation where you need robust, compliant e-signature and agreement workflows — especially where you’ll use advanced features, templates, integrations, and where reliability and audit-trail matter. Pros Being one of the first e-signature solutions and used by many large organisations gives it credibility and a mature product ecosystem. Cons pricing is high many useful features are locked behind higher-tier plans. For example, several reviewers mention that they needed bulk send, additional envelopes or advanced features and found the base tiers restrictive. Review Source VR Verified Reviewer Vice President Non-Profit Organization Management Used the software for: 2+ years ### "Making Signing Simple (Enough)" December 10, 2025 4.0 The tool is probably the best thing available in terms of ease of use and tracking history and reporting of competed documents for compliance. All in all, it works better than any other tool in this space. Pros The ability to set up multiple signers, order of signing, and a clean, easy to use UI makes a big difference when onboarding staff or making agreements with outside vendors. Cons Sometimes there are issues where it may not notify me via email when a signature was completed and instead shows it as viewed. Effectively there's enough settings to end up getting lost at times. Review Source VR Verified Reviewer Administrative Assistant Construction Used the software for: 6-12 months ### "Keeping it simple" January 16, 2026 4.0 It is a great program to have in a busy construction company that has multipule project managers and subcontractors. Pros Using this software for contracts between General Contractors and Subcontractors makes everything more efficient and eliminates the waste of paper. Cons There are at some point a few glitches where you do not see the signature on the document, but these are few and far between. Review Source VR Verified Reviewer Director Research Used the software for: 2+ years ### "Helps motivate closing deals" September 2, 2025 5.0 is a trusted brand, it is helpful to use a trusted brand when consuming business deals. Helps grease the wheels and motivate deal closure. Pros Pros: ease-of-use, workflow management, and navigation - it was very easy for my team and I (and more importantly, my colleagues and clients) to use. It was also possible to trace transactions via the GUI. Cons No issues were encountered. We were also happy to see the ability to sign without having to use the mouse cursor to create a signature. Review Source RF Robert F. Sales Representative Food & Beverages Used the software for: 1-2 years ### "Works for everyone " December 11, 2025 5.0 Regarding management, sending contracts for signing, and integration with an ERP/CRM, is so far the best value. Pros We use it because it’s easier to use for people who deal with paper documents and don't master anything concerning electronic stuff. Cons The downside is the emails often getting on spam we are obliged to resend or ask for verifications . Review Source VR Verified Reviewer Product owner Information Technology and Services Used the software for: 6-12 months ### "Fast & Compliant, But Pricey" February 28, 2026 4.0 It’s ease of use and 1,000+ app integrations as top strengths, ideal for HR/contracts in remote work Pros excels intuitive, mobile-ready eSignature process that speed up approval go fully paperless Cons Features locked behind upgrades e.g., advanced templates feel like constant upselling, eroding value Review Source MC Mary C. Sales Executive Real Estate Used the software for: 2+ years ### "Go to for legal document signature collection " September 25, 2025 4.0 I have used this program for years collecting contracts. It has always served me well. Customers like it and are usually familiar with it. If they aren't, it usually requires little explanation from me to get them setup as a user, login and use the features available. Pros I like that this form can timestamp legal or sensitive documents and does a good job at preserving the accurate data. Most clients recognize it as a safe way to share personal information and their signature. Cons Since the most recent upgrades to the service, it is less user friendly. It is also rather expensive. I don't use it frequently but when I do, it is a critical use. Review Source JF Jane F. EA Higher Education Used the software for: 2+ years ### "Secure and Efficient Document Management " April 19, 2025 5.0 I’ve been using for decades, and it’s consistently been fast, secure, and effortless. I don’t know what I would do without it! Pros I love that recipients can sign when it works for them and the automatic reminders keep everything on track without me having to chase anyone down. Cons The data label update when creating a web form is tedious. I would love to see an option to fix it on the form builder instead of the template upload. Review Source Stacey S. CEO Computer Networking Used the software for: 6-12 months ### "DocuSign Today " May 15, 2026 5.0 Juvenile really, I mean he couldn't get much easier to operate and it's functionality there is with multiple age categories and demographics all over the world making it not challenging enough for hackers and scammers. Pros Ease of use and the cost effectiveness with a broad range of users in various platforms and companies worldwide. Cons How it has gone so mainstream, or so average for its availability right from the comforts of your home without costing you a penny in most cases. Review Source EF Enamul F. Civil Engineer Construction Used the software for: 2+ years ### "Amazing tool for Document Managemnet" November 19, 2025 5.0 streamlines workflows, saving significant time for busy professionals. Its intuitive interface and robust features make it an excellent, highly useful tool, perfectly meeting the needs of any time-constrained individual. Pros is remarkably easy to use. Its interface is intuitive, allowing users to navigate and complete tasks efficiently, minimizing the learning curve and maximizing productivity. Cons provided an excellent solution for official signing needs. The platform's intuitive design and secure features made it a seamless experience for managing important documents. Review Source RL Ramona L. AE E-Learning Used the software for: 2+ years ### "Straightforward and secure way to manage documents" November 21, 2025 4.0 My overall experience with has been positive. It’s an efficient tool that makes signing and managing documents quick, secure, and hassle-free. Pros It’s a straightforward and secure way to manage documents that require signatures, saving a huge amount of time compared to traditional methods. I appreciate how easy it is to send, sign, and track agreements from any device, which makes the whole process seamless. Cons Occasionally, some documents can take a moment to load, but overall, is reliable, efficient, and professional. Review Source EW Erica W. Principal Operations Computer & Network Security Used the software for: 2+ years ### "Buyer Beware - Will Pay Per Envelope - They Add Up Fast!" January 14, 2025 3.0 Tool is fine; Account Management and Executive Decision to charge per envelope stinks. Pros I actually really like the tool itself. I've used it for many years. I like the notifications when someone has viewed the document and it remembers information about the signer so you don't have to re-type your name in when you sign it like with PandaDoc. Cons They have started ripping off users by charging per envelope. After being a user for many years with no measurement of how many envelopes are used, they decided they don't want you getting to use their software unless you pay for every single time you send an envelope. Considering I'm in Sales and sometimes you send envelopes that are not ready to be received and you are hoping the convenience will prompt closing a deal, this creates a waste of my service usage. I don't know who advised them to do this but what a cheap way to make a buck. What if NetSuite started charging you for every invoice you wrote? Sheesh. The software isn't being used like 10,000's envelopes. But now you have to pay for every 100 envelopes. If I could find a tool that worked like I would gladly change but I haven't found one. And I only use the basics. Adobe should easily be able to edge out DocuSign but it is ugly and not easy to use. PandaDoc is what we now use for internal document signing so we don't push our DocuSign envelopes too high. But it is a weird name, what CFO trusts some email coming to them to sign a contract from PandaDoc?? DocuSign should go back to their roots; maybe raise your annual fee but don't charge per envelope! That's like charging for every 100 emails! What a ripoff. Review Source Ahinoam M. Licensed Insurance Agent Insurance Used the software for: 1-2 years ### "Effortless and Reliable Document Management" January 8, 2026 5.0 Overall, my experience with has been smooth and efficient—signing, sending, and managing documents is quick, secure, and straightforward, making it a reliable tool for both personal and professional use. Pros What I liked most about is its speed and convenience—it lets me sign, send, and manage documents digitally from anywhere without printing or mailing, saving time and simplifying workflows. Cons What I liked least about is that some advanced features, like bulk sending or advanced templates, require higher-tier plans, which can feel pricey for occasional users. Review Source EM Edward M. General Manager Events Services Used the software for: 2+ years ### "Best Contract Management & Signing Software Available" May 8, 2025 5.0 has significantly improved our ability to manage contracts, communicate agreement processes & steps to clients, and ensure all parties are notified as the document is routed through its process. Pros is an intergal part of our contract process and it offers a robust, modern architecture, built upon a solid history of agreement managment and signature processing. Cons The cost of can be high, but for an Enterprise model, and the benefits it yields, I would argue the benefit far outweighs the cost. Review Source JH Jeff H. Account Executive Research Used the software for: 1-2 years ### "Alignment with customers" December 30, 2025 5.0 My overall experience has been positive with . Every company needs this as it makes the final stages of a sales process quick and easy for the customers. Pros is instrumental in my fast paced sales environment. I’m able to personalize notes to send to my clients and their signers, and it also integrates with our Salesforce for less administrative clicking through as deals progress to final stages. Cons At first it was difficult to edit documents after I sent them out, but I attribute this to my experience as now it’s a seamless process if an update to the contract is needed before customer signature. Review Source RH Ronisha H. I bank with this company Banking Used the software for: 6-12 months ### "Docusign Quick, Simple, and Secure" November 16, 2025 5.0 Overall I enjoy using Docu sign. I have used it a few times for completing and signing bank forms, phone service forms and more. Pros is easy to use which helps saves time. Made signing feel secure because the system prompts when passwords etc has been changed via email. Cons Honestly I don’t have anything at this time I disliked about each time I have used it it’s been a smooth process. Review Source KF Kayla F. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Quick and easy way to sign" December 3, 2025 5.0 Great and easy way to have forms completed without having to send out mail and waiting for it to arrive. Pros I love how you can easily send an envelope through and we can have our employees sign it right then without having to go down in person. Cons I find that some of our members have a hard time with completing it, since it's not always so clear to use. They are unsure what to click on... Review Source Andrew B. Managing Director Hospitality Used the software for: 1-2 years ### "Easy to use " March 27, 2026 5.0 As a business this has allowed us to expediate electronic signatures in the workplace from multiple sources securely and without fuss. Pros We've used this product on a few occasions and it has always been fairly easy to use and understand how to use it. This has meant completing signatures across multiple elements is completed without confusion. It also ensures you can easily keep track of the documents digitally. Cons It is quite an intuitive system so we haven't come across any real large issues with it when using it which has meant a smooth process. Review Source VR Verified Reviewer Director and Marketing Consultant Management Consulting Used the software for: 1-2 years ### "Great tool" September 5, 2025 5.0 Pros Easy to use. Easy to change documents after uploaded to . Clear dashboard, and good value for money. Cons Maybe only the draft section can be at an easier location on the dashboard, and some terms can have small '?'s on top as FAQs so we can be sure if a communication is sent to the other party if we takethat action. Alternatives considered [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Reason for choosing Docusign Value for money, ease of use, navigation Switched from [Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/) Value for money and ease of use were the main reasons for this switch Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.