# OneSpan Sign Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OneSpan Sign the right Digital Signature solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121512/OneSpan-Sign/reviews --- OneSpan Sign 4.7 (70) [View alternatives](https://www.capterra.com/p/121512/OneSpan-Sign/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Reviews of OneSpan Sign Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews SP Serge P AgentFinancial Services, Self-employedUsed the software for: Less than 6 months. “Offering to have my document data in reside on servers in my country is the one feature I liked the most.“ December 12, 2025 SP Serge P AgentFinancial Services, Self-employedUsed the software for: Less than 6 months. “The inability to remove duplicate pages in a document through the platform.“ December 12, 2025 MR Mbonjo R Network Engineer/Web developer Computer & Network Security, 2 - 10 employeesUsed the software for: 6-12 months. “The platform has a simple interface that makes it effortless to navigate and signal documents.“ February 5, 2023 KL Kenneth L Co-FounderMarket Research, 2 - 10 employeesUsed the software for: 6-12 months. “Automated setup glitches (didn't realize until problems occurred)“ March 8, 2024 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shovesh Kumar B. Senior Relationship Manager Banking Used the software for: 1-2 years ### "Easy to use and useful tool" September 18, 2021 5.0 My overall experience is good with OneSpan Sign. It has helped me in my industry to get signed digitally from our customers without visiting to locations and we can also share the insurance details virtually. Customers can share ID proofs over this tool for future process. Pros Easy to use product and flexible enough to integrate with other tools for seamless experience. Documents are encrypted between sender and receiver. All the documents are secure when it is In-transit. It also allows to get digital signature through video conferencing also. It is a digital channel to communicate or engage with customers to get deals closed virtually and easily. It has various layers of security to verify identity and to access the documents. You can set up this tool in cloud or on-premises too according to your requirements. Can integrate with Salesforce and other 3rd party applications which don't require special knowledge or coding. Cons It has limited campaigns facility which should be increased. Apart that I like this tool very much. Review Source VM Varnika M. Senior Associate Management Consulting Used the software for: 6-12 months ### "Make signing fast and easy - no wet signatures anymore" July 26, 2022 5.0 Great Pros Allows to sign documents anywhere from any device, easy integrations with Postman and various other mature softwares such as Appian, Decisions etc. Also, it provides the ability to customize email messages for sending the documents for signatures and receiving the documents back. Overall, great tool for signing. Cons There are no consequences features wise but onespan is new as compared to DocuSign which is most widely used across the industries today. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Same features, Cost effective or less expensive and provides the ability to customize email messages which is not available in DocuSign Review Source SP Serge P. Agent Financial Services Used the software for: Less than 6 months ### "Good, but not so good." December 12, 2025 1.0 I should have used the trial option before purchasing. The most important feature of combining documents for me not available. After using the platform for one document, and requesting a refund, OneSpan declined a refund stating their contract signing terms are an annual commitment. I'm disappointed with OneSpan. Pros Offering to have my document data in reside on servers in my country is the one feature I liked the most. Cons The inability to combine signed documents into one package through the platform, like you are able to with Docusign. The inability to remove duplicate pages in a document through the platform. Review Source NB Neha B. Senior Manager Computer Software Used the software for: 1-2 years ### "OneSpan - Great software for e-Signatures" September 10, 2022 5.0 Experience with OneSpan is phenomenal. I love using this software. Pros OneSpan has all the features and functionality that DocuSign has in fact it is better than DocuSign in some areas such as, it provides the options to upload an attachment with a signature package and allows the customization of email messages for sending and receiving the documents for e-signatures. Integration is easy and it can be easily integrated with Postman, Decisions etc. And, they have an exceptional customer support for your technical queries even if you're using their free version. Cons There is nothing I don't like about it. I think it's a great tool and should be widely used for e-signatures. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Costly and lacks some features that I have mentioned in my review above. Review Source Jean F. Commercial Real Estate Broker Used the software for: 2+ years ### "Very easy to use " May 4, 2018 5.0 Pros My clients who have little knowledge with online technology say it is very easy to use. You can have a file prepared and signed within a minute. Cons This might be an easy fix con but I would prefer my signatures to indicate Eastern time and not central time. Review Source KL Kenneth L. Co-Founder Market Research Used the software for: 6-12 months ### "Terrible Customer Supports Costs Us Dearly in Legal Fees" March 8, 2024 3.0 Great experience up until I needed support, legal nightmare ensued caused by missing documents that had been signed using OneSpan, and extremely poor communication and follow up from their team (still haven't rectified the issues 3 months later). Pros Easy to set up Easy to use Simple interface Cons Awful customer support (3+ months to solve a case) Automated setup glitches (didn't realize until problems occurred) Can't be relied upon Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing OneSpan Sign Easier setup, slightly lower cost, appeared to have better features for our use case Review Source CU Crystal U. New Business Development Broker/Advisor Insurance Used the software for: 2+ years ### "Makes online transaction so much quicker!" May 4, 2018 5.0 Pros Quick and easy to use. All of our front line staff have been using this and all of our clients find it easy to reply too. Cons There is nothing I do not like about this software. It is easy to use and it is inexpensive. I don't have any CONS. Review Source YP Yamini P. Manager Information Technology and Services Used the software for: 1-2 years ### "One stop solution to make your organization digital signature enabled" September 27, 2019 4.0 Pros This software is optimized for different devices like desktops , mobiles and tablets and can be accessed from anywhere and on any device which makes it really handy as a person's locations doesn't become a hurdle in getting documents and contracts signed. Further, since all the documents are always encrypted even when they are being sent, there is almost no chance of information being leaked to the outside world. Although the product is so good that we rarely need to get in touch with customer service but whenever we needed in the past, we have got a prompt and satisfactory response. Cons I believe UI is still not up to the mark when compared with competitors like DocuSign. I have faced some issues with responsiveness on mobile devices as well. Also, I believe user dashboard can include some more vital monitoring statistics. Review Source MK Manoj K. Free Lancer Used the software for: 6-12 months ### "I am more than happy with eSignLive. Its the product which makes life easy going. The UI is good." February 6, 2018 5.0 Mainly confidential documents are secured by eSignLive Authentication. We are trying to integrate into our other applications also in future. Pros Before I was asking my company people to enter the password if they want to open some secured, confidential document(s). With eSignLive it became easier. They just need to provide their signature and the documents will be opened by the trusted person. Cons Most of the features provided are good except some UI thing. Compared to DocuSign I am not really impressed with eSignLive but its fine. But I like the UI on Mobile. It captures the signature so quick and the response is really awesome. Review Source ZZ Zain Z. Physician Used the software for: 1-2 years ### "great product, great features" May 9, 2018 5.0 Workflow automation was my main need. So my patients at RiverRock Medical Clinic can sign up online, pay, schedule their visit, and sign the consent forms without needing my involvement. eSignLive is a part of that system. Pros Gave me the features I needed - specifically workflow automation so my patients (oh, and they're HIPAA compliant) can click a link to my consent forms, instead of having to manually send each new patient a "transaction" to sign the same standard document. Docusign charges $1500/mo for access to that feature. Cons Customer service is hard to get a hold of, and even then, they can't help you unless you get the right person, who was pretty hard to get a hold of. Also, you have to call to do simple things like changing cc. And they couldn't update my e-mail address to my new address. Review Source DG David G. Assistant Campus Architect Used the software for: 1-2 years ### "Makes getting signatures easy." April 14, 2017 5.0 We used to spend a considerable amount of time transferring paper documents around to get all the required signatures. When we began storing documents digitally we would do the same thing and then scan the pages into our system. This has made the process so much quicker and easier. No more mailing or couriering. And our legal team has vetted the system so we know that digital signatures are as binding and physical signatures. This is definitely worth it. Review Source kS kartik S. Support engineer Used the software for: 1-2 years ### "very easy to use " February 5, 2018 5.0 Pros This product is user friendly. Team helps a lot to setup . Not expensive . There is always a whole support present whenever you have any issue Cons In this product sometime little glitches are there which can cause litlle intruption but recover is generally very fast Review Source AM André M. Used the software for: ### "Excellent eSignLive product" September 25, 2016 5.0 The eSignLive product allowed us to be competitive and productive at the same time. Our software is integrated to the cloud and we wanted to add an eSign solution to our product. The existing out of the box API available as part of the eSignLive solution gave us an easy way to integrate both products and we are very satisfied of the final product. We have now a complete solution which include electronic signatures of our customized pdf documents stored in the cloud thanks to eSignLive product. Review Source TP Tracy P. Used the software for: ### "Great Customer Service" September 26, 2016 4.0 We don't normally have issues with eSign but if we encounter one the customer services is always prompt and professional. Review Source VR Verified Reviewer Store Manager Telecommunications Used the software for: Less than 6 months ### "Great experience . Very helpful people " February 21, 2018 5.0 we have many old age people for them its very convenient to sign at their ease and not to come to our store Pros User friendly both for user and for singer . Features are enhanced according to market needs .Great product to use . Review Source PL Philippe L. Used the software for: ### "Overall Excellent Quality" September 29, 2016 5.0 The best part of eSign Live is most likely the customer service. Their responses are very fast and this was even more impressive as we are a start-up. Not every service provider has shown the same amount of respect to a small company such as ourselves. We will stay loyal to them for that! Review Source GP George P. Used the software for: ### "Silanis - esignature" October 4, 2016 5.0 I have been using this service for a couple of years and it has greatly facilitated my task as a real estate broker. Ease of convenience, and client appreciate being able to act quickly on "signing" documents without anyone having to displace themselves. It's great! Review Source DR Daniel R. Used the software for: ### "Excellent Product & Service" October 14, 2016 5.0 We have been using e-sign Live now for over 12 months, never once has this company upset me or not delivered what has been promised.Excellent customer service, nothing is too much trouble. Highly recommend. Review Source rM ravi M. AVP Used the software for: ### "eSign Live review" November 26, 2014 4.0 Silanis is a great product serving our customers for esignature capabilities. Less complex to interface with Silanis APIs. Great talented professional services team helping on implementation. Review Source jW jason W. Used the software for: ### "Esign Live is terrific" October 11, 2016 5.0 The Esign live product is a wonderful product, makes signatures very quick and easy and allows me and my customers to sign anytime and anywhere. Review Source CM Charles M. Used the software for: ### "Great product" October 3, 2016 5.0 I found the product really easy to use. It was very user friendly and was easy to use across my team members. Review Source VR Verified Reviewer Crew Member Restaurants Used the software for: Less than 6 months ### "Esign live" February 6, 2018 5.0 Pros It's easy to use and learn. It has a small learning curve. I'm satisfied with the product so far and enjoying it a lot Cons There aren't many resources to get information from. Customer services aren't good always. Waiting time is very high. Review Source SR Samantha R. Finance Accounting Used the software for: 2+ years ### "Great Service" April 8, 2026 5.0 Pros Reliable e-signatures, strong security, and easy workflows make OneSpan smooth and efficient for me and my customers. Cons Interface can feel dated, setup is complex, and pricing may be high for small teams. Better for larger firms or companies. Review Source MHG Marie Helene G. CPA Accounting Used the software for: 2+ years ### "Une gestion facile des documents à signer" November 10, 2023 5.0 J'en suis très satisfaite. Il est facile à utiliser Pros OneSpan Sign me fait sauver beaucoup de temps. Le service à la clientèle est excellent et ils offrent souvent des webinaires de formation Cons La version de base ne permet pas de personnalisé mon espace à mon image, inséré mon logo ... et de créer plusieurs utilisateurs Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing OneSpan Sign onespan est beaucoup plus simple à utiliser Review Source TZ Tennille Z. Marketing & Community Coordinator Financial Services Used the software for: 6-12 months ### "Used for Scholarship Application Intake" September 20, 2016 4.0 My department was using this software for a fairly unique reason - intake of scholarship applications. Previously we had just received a fillable PDF form by email, or students mailed in a hand-written copy of the application, and then spent hours compiling the information and retyping applications that weren't legible. Moving completely to an online system worked well for us. A few students had issues when they started an application, and then didn't finish it (the email from e-sign went to their junk email inbox and they didn't think to check it), but that's user error on their part. There were a number of things that using e-SignLive made easier, but some of the functionality introduced unforeseen challenges! Pros I loved that the application was so easy to create and we were able to take our PDF application and plug it right into the e-SignLive system. We had it up and running very quickly after deciding to use it! Support was great and very responsive when I had questions. Definitely phone them over email if you have questions though! It was a very easy system to use. We were also able to tell students that they had to submit their application with certain required attachments (transcript & reference letter). We were also unable to export the data until our IS dept created a work-around for us. Once they were able to do that though, it was a huge win for us! Cons I loved that the application was so easy to create and we were able to take our PDF application and plug it right into the e-SignLive system. We had it up and running very quickly after deciding to use it! Support was great and very responsive when I had questions. Definitely phone them over email if you have questions though! It was a very easy system to use. We were also able to tell students that they had to submit their application with certain required attachments (transcript & reference letter). We were also unable to export the data until our IS dept created a work-around for us. Once they were able to do that though, it was a huge win for us! 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