--- title: "PowerDMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PowerDMS the right Policy Management solution for you? Explore 517 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/121513/PowerDMS/reviews/" page_type: "reviews" language: "en" --- PowerDMS 4.7 (517) [View alternatives](https://www.capterra.com/p/121513/PowerDMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of PowerDMS Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AO Aaron O Senior AdvisorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of uploading documents combined with the highlight feature helps us focus on whats important increasing our efficiency in maintaining documents between accreditation cycles.“ September 29, 2025 SK Sheryl K Document ControlHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing about the reviews, when someone doesnt review in time by last review entered by document control it adds its own review and throws off the review date.“ October 2, 2024 JO Juan O LieutenantLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “I’m excited to finally have a formal, professional, and effective piece of software to monitor our use of force, internal investigations, and provide immediate feedback with the Power Suite!“ October 1, 2025 JS Joshua S CaptainLaw Enforcement, 51 - 200 employeesUsed the software for: More than 2 years. “The training sessions at the conference did not fully align with the title, nor did the content fully cover the material. “ October 1, 2025 RC Rebecca C CaptainLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “PowerDMS makes managing accreditation, policies and training seamless— an essential tool for any Sheriff’s Office.“ September 29, 2025 RC Rebecca C CaptainLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “I would have to say, my biggest frustration over the years has been lack of updates and solid -one program integration into other PowerDMS & NeoGov products. But, I understand that is about to change!“ September 29, 2025 AR Angie R Policy and Accreditation ManagerPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “It keeps a great archive of all our policies and makes updating them in our standards for accreditation process a breeze!“ September 29, 2025 AR Angie R Policy and Accreditation ManagerPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “User experience can sometimes be clunky, and new users often take longer then one would expect to get up and running.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 517 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael H. Police Officer/Accreditation Officer Law Enforcement Used the software for: 2+ years ### "Amazing Customer Service and Support Groups!" March 18, 2021 5.0 To be fair, the con I described only affects 1-2 people within our entire organization and shouldn't be counted as a true con as much as a pet peeve. All in all, PowerDMS is an amazing product. Our organization still hasn't used it to its fullest potential. Policy housing, Training, Archives, Public Facing Documents, etc... PowerDMS really can be used for multiple purposes! Pros There are many things about PowerDMS that make it a great product. It's simple and easy to use for the end users. Administrators have more of a learning curve; however, the support groups and Customer Service are fast to respond and AMAZING! PowerDMS allows users to easily search policies both on a desktop and the mobile app. It also allows administrators to quickly locate version histories and add documents/audio/video as proofs for accreditation purposes. In addition, the Training module works great in these pandemic times to allow for remote training. Cons Only one. The Session Timeout only allows for two options. 1) Timeout in twenty minutes of activity, or 2) Stay logged in if the window is open. There is no middle ground for PowerDMS Administrators. I can't tell you how many times my session wants to timeout as I am in the middle of loading a proof. Review Source SK Sheryl K. Document Control Hospital & Health Care Used the software for: 2+ years ### "PowerDMS Review" October 2, 2024 5.0 Its good. I can contact our rep at any time with questions. Pros I like the workflows, how it goes out and reminds owners to review their documents. Cons It doesn't have version control. One thing about the reviews, when someone doesnt review in time by last review entered by document control it adds its own review and throws off the review date. Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) It didnt offer education and training for orientation and more Review Source SL Shannon L. Sr. Admin. Analyst Law Enforcement Used the software for: 6-12 months ### "So-so so far" October 2, 2024 3.0 Average, there are things I love and things that are extremely frustrating. Pros I love the idea of it all being electronic and able to flow seamlessly from one person to another fir signature. Cons We are struggling with adding something prior to its completion where the Chief can sign off the final CA POST form. Also I wish the trainees could look a little ahead in their naterial Review Source FL Farrah L. Admin Coordinator Government Administration Used the software for: Less than 6 months ### "Great improvement from paper & multiple file locations." October 2, 2024 4.0 Fairly decent so far. Field staff are excited to be able to access the policies so easily. Need to utilize help more but many positive features. Pros Revision assignments through workgroups. The ability to keep the archive version in the same place as the current version. Autofill info when uploading. Cons Reporting is a little frustrating. Wish Review & Approval workflows could be all in one. Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) Not sure but it was under direction of the County. Review Source GS Garrett S. Captain Law Enforcement Used the software for: 2+ years ### "Indispensable Tool for Documents. " October 1, 2024 5.0 Overall, PowerDMS is an indispensable tool for accredition and document management. Pros The ability to store and access documents. Cons I would like the product to allow me to creat my one workflows. For example, the training request feature is amazing, but could be used for more if I could have multiple customizable requests. Alternatives considered [PMAM CRM](https://www.capterra.com/p/129879/PMAM-CRM/) Reason for choosing PowerDMS Quality of product is far better than others. Review Source KA Kerri A. FTEP coordinator, Training Officer Public Safety Used the software for: 2+ years ### "Field Training" October 1, 2024 4.0 This has been the best for field training that I have ever used. Pros I appreciate the ease of use and the ability to adequately review the FYO process of new employees. Cons Not being able to click multiple skills at one time. It becomes very time consuming when it is a challenging call. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Better performance review from field training officers Review Source CW Celena W. Support Services Manager Law Enforcement Used the software for: 2+ years ### "Love PowerDMS" October 2, 2024 5.0 Pros Product integration across the different modules Cons So far super happy with it and the continuous changes to make it user friendly Alternatives considered [Lexipol Knowledge Management System (KMS)](https://www.capterra.com/p/171440/Knowledge-Management-System-KMS/) Reason for choosing PowerDMS To manage our accreditation program and policy Review Source MS Maricela S. Admin Analyst Law Enforcement Used the software for: 6-12 months ### "Manager of product " October 2, 2024 5.0 New to the product. Getting to know product. Pros Easy to use. Easy to export information to the x port to the City’s. Cons Feel that I need more training. Getting to know product Review Source MW Michelle W. Healthcare compliance Hospital & Health Care Used the software for: Less than 6 months ### "Initial PowerDMS" October 1, 2024 4.0 So far customer service is excellent and the support Pros I’m learning it now. But customer support is great Cons Learning so I don’t know it to tell you what I like least about it Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) Surveyor recommendations from AAAHC AT LAT SURVEY Review Source MD Matthew D. Director of IT Government Administration Used the software for: 1-2 years ### "Five stars" October 1, 2024 5.0 It has been fantastic and excited on the new products and features Pros The ease of setup and launch. The helpfulness of product team Cons Nothing. Everything went smoothly and trouble free Review Source PB Patrick B. Commander Law Enforcement Used the software for: 2+ years ### "PowerReview" September 29, 2025 4.0 A good product that is adaptable. We use it for policy, documents, forms, training request workflows. Pros Convenient and user friendly. Useful for storage of documents and policies. Also useful for workflows. Cons Change or update a policy you still need to sign that you read it. Should have a selection to sign off on it as well when publishing. Review Source JD Joe D. Commander Law Enforcement Used the software for: 2+ years ### "Powerful DMS " September 29, 2025 4.0 It does what we need . I like the simplicity of the software and how easy it is to update documents. Pros Ease of use product has had some good updates. I like the one login, it makes going from program to program more easily. Cons I do not like the workflow. How it does not notify you if someone does not approve it. It would be nice if others could be notified. Review Source DN Delena N. Administrative assistant Law Enforcement Used the software for: 2+ years ### "Administrative assistant " September 29, 2025 4.0 Pros Easy to add certifications and can see what needs to be completed from certain people. Making tests and seeing who passed them or not. Cons I wish it was easier to approve test and apply certification date(s). I wish yhere was an easier way to see multiple certifications at once. Review Source CH Cathy H. Executive Director Higher Education Used the software for: 1-2 years ### "Outstanding " September 30, 2025 5.0 Very easy to use and set up, the resources are very helpful. I love the product and would be interested in learning about a campus contract Pros Organization and tracking employees progress, policies at staff finger tips. Like the test and tracking credentials Cons Difficulty setting up multiple departments with different directors, making sure all the security are set. Review Source HL Heidi L. Records Administrator Law Enforcement Used the software for: 2+ years ### "Great job!" September 29, 2025 4.0 I mostly manage users and post documents which are both very easy to navigate so I didn’t need a lot of training. Pros I like the ease of use when managing users, posting documents, and adding people to courses. I like the new click to sign feature. Cons Setting up courses can be challenging And take some time to get used to all the possible features. Groups are hard to manage. Review Source SB Stephanie B. Sr. Admin Law Enforcement Used the software for: 2+ years ### "Bringing on Power" September 29, 2025 5.0 Pros Easy to use and search policy. New products integrate well with each other aw well as outside vendors. Cons Limited on number of templates within PowerIA. We’re just adding this product, so that may change or I may identify an easy workaround once we’re up and running. Review Source LS Lisa S. Accreditation Manager Public Safety Used the software for: 2+ years ### "Accredited Agency tool" September 29, 2025 5.0 It’s Great. I’m using it alone and working to have it implemented department wide for policy management. Pros Accreditation Management tool. It helps to keep files organized and accessible. It’s a great tool to work with a team. Cons That it doesn’t send emails to our department emails directly. I’d like communication from the PowerDMS platform to our department email for easier flow. Review Source DP Diana P. Police Planning Coordinator Law Enforcement Used the software for: 2+ years ### "PowerDMS Review" October 3, 2024 4.0 I can cleanly and easily distribute and track information to my agency. I can’t imagine how difficult accreditation compliance would be within it. Pros The system is easy to manage. It offers a lot of flexibility and can be used creatively to meet our needs. Cons The system can be a little buggy, especially from the left menu bar. The search feature could be sorted better. Review Source AC Amy C. Training and Development Program Manager Public Safety Used the software for: 2+ years ### "Policy Management" October 3, 2024 5.0 Very pleased and I share with other agencies Pros Easibility of navigation, reports generated with useful filters, scheduled reports, scheduled publication Cons Does not accept SCORM for training compliance Review Source CR Chet R. Compliance Manager Public Safety Used the software for: 2+ years ### "A great product" October 1, 2024 5.0 It completely changed the way we handle business. Documents are orderly and approvals are easily scheduled. We also started expanding into other Power products, like Engage, Time and Ready. Pros The ability to manage documents easily. I like that the capabilities are continually improving and expanding the integrations. Cons There are some QOL things that could improve, such as archiving batches. Review Source BL Brian L. Administrative Lieutenant Law Enforcement Used the software for: 2+ years ### "Yay! Power DMS" October 2, 2024 5.0 Very happy with the product and the customer service is wildly above industry standard. Pros The usability of the product, the ease of use with features and Customer Service Cons The document views (cascading) could really use a hierarchy style upgrade outside of the assignment groups Review Source CH Candace H. Support Services Supervisor Law Enforcement Used the software for: 2+ years ### "Good stuff!" October 2, 2024 5.0 It is a good system, but it will be even better once it integrates with all of the new power products. Pros It is a trident true system for law-enforcement and their accreditation Cons It needs to continue to grow and morph to get with technology advancements Review Source KS Karen S. Accreditation Coordinator Government Relations Used the software for: 2+ years ### "Thank you PowerDMS" October 1, 2024 5.0 Good customer service and easy way to reach someone when you need help Pros The easy way to upload proofs and work on my accreditation Cons I have to flatten the proofs before uploading to PoweDMS Review Source JC Jacob C. Professional Standards Manager Security and Investigations Used the software for: 2+ years ### "Getting rid of paper " October 2, 2024 5.0 I like our can, \[sensitive content hidden\] who was a big help with an issue we had with the 20% calculator Pros I like being able to keep all policies on our and being able to edit them in real time with others. Cons The push notifications, it needs to be customizable. Review Source RS Robert S. Sergeant Law Enforcement Used the software for: 2+ years ### "PowerDMS Satisfaction" October 1, 2024 5.0 Very good experience. Brought on PowerReady and PowerTime due to intergration and overall performance. Pros Ease of navigation. Dashboard as it pertains to needed certs, etc. Overview of subordinates progress with needed training. Cons Lack of employee interaction with policies for familiarization. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.