# PowerDMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PowerDMS the right Document Control solution for you? Explore 517 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121513/PowerDMS/reviews --- PowerDMS 4.7 (517) [View alternatives](https://www.capterra.com/p/121513/PowerDMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of PowerDMS Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AO Aaron O Senior AdvisorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of uploading documents combined with the highlight feature helps us focus on whats important increasing our efficiency in maintaining documents between accreditation cycles.“ September 29, 2025 SK Sheryl K Document ControlHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing about the reviews, when someone doesnt review in time by last review entered by document control it adds its own review and throws off the review date.“ October 2, 2024 JO Juan O LieutenantLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “I’m excited to finally have a formal, professional, and effective piece of software to monitor our use of force, internal investigations, and provide immediate feedback with the Power Suite!“ October 1, 2025 JS Joshua S CaptainLaw Enforcement, 51 - 200 employeesUsed the software for: More than 2 years. “The training sessions at the conference did not fully align with the title, nor did the content fully cover the material. “ October 1, 2025 RC Rebecca C CaptainLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “PowerDMS makes managing accreditation, policies and training seamless— an essential tool for any Sheriff’s Office.“ September 29, 2025 RC Rebecca C CaptainLaw Enforcement, 201 - 500 employeesUsed the software for: More than 2 years. “I would have to say, my biggest frustration over the years has been lack of updates and solid -one program integration into other PowerDMS & NeoGov products. But, I understand that is about to change!“ September 29, 2025 AR Angie R Policy and Accreditation ManagerPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “It keeps a great archive of all our policies and makes updating them in our standards for accreditation process a breeze!“ September 29, 2025 AR Angie R Policy and Accreditation ManagerPublic Safety, 501 - 1,000 employeesUsed the software for: More than 2 years. “User experience can sometimes be clunky, and new users often take longer then one would expect to get up and running.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 517 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael H. Police Officer/Accreditation Officer Law Enforcement Used the software for: 2+ years ### "Amazing Customer Service and Support Groups!" March 18, 2021 5.0 To be fair, the con I described only affects 1-2 people within our entire organization and shouldn't be counted as a true con as much as a pet peeve. All in all, PowerDMS is an amazing product. Our organization still hasn't used it to its fullest potential. Policy housing, Training, Archives, Public Facing Documents, etc... PowerDMS really can be used for multiple purposes! Pros There are many things about PowerDMS that make it a great product. It's simple and easy to use for the end users. Administrators have more of a learning curve; however, the support groups and Customer Service are fast to respond and AMAZING! PowerDMS allows users to easily search policies both on a desktop and the mobile app. It also allows administrators to quickly locate version histories and add documents/audio/video as proofs for accreditation purposes. In addition, the Training module works great in these pandemic times to allow for remote training. Cons Only one. The Session Timeout only allows for two options. 1) Timeout in twenty minutes of activity, or 2) Stay logged in if the window is open. There is no middle ground for PowerDMS Administrators. I can't tell you how many times my session wants to timeout as I am in the middle of loading a proof. Review Source SK Sheryl K. Document Control Hospital & Health Care Used the software for: 2+ years ### "PowerDMS Review" October 2, 2024 5.0 Its good. I can contact our rep at any time with questions. Pros I like the workflows, how it goes out and reminds owners to review their documents. Cons It doesn't have version control. One thing about the reviews, when someone doesnt review in time by last review entered by document control it adds its own review and throws off the review date. Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) It didnt offer education and training for orientation and more Review Source SL Shannon L. Sr. Admin. Analyst Law Enforcement Used the software for: 6-12 months ### "So-so so far" October 2, 2024 3.0 Average, there are things I love and things that are extremely frustrating. Pros I love the idea of it all being electronic and able to flow seamlessly from one person to another fir signature. Cons We are struggling with adding something prior to its completion where the Chief can sign off the final CA POST form. Also I wish the trainees could look a little ahead in their naterial Review Source FL Farrah L. Admin Coordinator Government Administration Used the software for: Less than 6 months ### "Great improvement from paper & multiple file locations." October 2, 2024 4.0 Fairly decent so far. Field staff are excited to be able to access the policies so easily. Need to utilize help more but many positive features. Pros Revision assignments through workgroups. The ability to keep the archive version in the same place as the current version. Autofill info when uploading. Cons Reporting is a little frustrating. Wish Review & Approval workflows could be all in one. Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) Not sure but it was under direction of the County. Review Source KA Kerri A. FTEP coordinator, Training Officer Public Safety Used the software for: 2+ years ### "Field Training" October 1, 2024 4.0 This has been the best for field training that I have ever used. Pros I appreciate the ease of use and the ability to adequately review the FYO process of new employees. Cons Not being able to click multiple skills at one time. It becomes very time consuming when it is a challenging call. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Better performance review from field training officers Review Source GS Garrett S. Captain Law Enforcement Used the software for: 2+ years ### "Indispensable Tool for Documents. " October 1, 2024 5.0 Overall, PowerDMS is an indispensable tool for accredition and document management. Pros The ability to store and access documents. Cons I would like the product to allow me to creat my one workflows. For example, the training request feature is amazing, but could be used for more if I could have multiple customizable requests. Alternatives considered [PMAM CRM](https://www.capterra.com/p/129879/PMAM-CRM/) Reason for choosing PowerDMS Quality of product is far better than others. Review Source CW Celena W. Support Services Manager Law Enforcement Used the software for: 2+ years ### "Love PowerDMS" October 2, 2024 5.0 Pros Product integration across the different modules Cons So far super happy with it and the continuous changes to make it user friendly Alternatives considered [Lexipol Knowledge Management System (KMS)](https://www.capterra.com/p/171440/Knowledge-Management-System-KMS/) Reason for choosing PowerDMS To manage our accreditation program and policy Review Source MS Maricela S. Admin Analyst Law Enforcement Used the software for: 6-12 months ### "Manager of product " October 2, 2024 5.0 New to the product. Getting to know product. Pros Easy to use. Easy to export information to the x port to the City’s. Cons Feel that I need more training. Getting to know product Review Source MW Michelle W. Healthcare compliance Hospital & Health Care Used the software for: Less than 6 months ### "Initial PowerDMS" October 1, 2024 4.0 So far customer service is excellent and the support Pros I’m learning it now. But customer support is great Cons Learning so I don’t know it to tell you what I like least about it Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) Surveyor recommendations from AAAHC AT LAT SURVEY Review Source JO Juan O. Lieutenant Law Enforcement Used the software for: 2+ years ### "Ease of use " October 1, 2025 4.0 While we are in the first stages of implementing the PowerSuite, I’ve worked for months with Power Ready. It already has dramatically changed the way we run our field training program for the better. I’m excited to finally have a formal, professional, and effective piece of software to monitor our use of force, internal investigations, and provide immediate feedback with the Power Suite! Pros Things are streamlined to make things easy to operate. The search function in most of the products help to point you in the right direction. The workflows can be robust, depending on your needs. Our transfer to Power Policy has seen a dramatic change in our ability to track, update, and launches. Cons I wish there was a feedback or customer request module that would provide consistent feedback to feature requests, bugs, and future development. Review Source JM Jamie M. Accreditation Supervisor Law Enforcement Used the software for: 2+ years ### "The future is bright" September 30, 2025 5.0 Pros Everywhere that it is going into the future. Integrating AI into all aspects. Begin able to ask questions about what our policies say and the system citing our policies. Cons Highlighting for accreditation. But that is already going to be going away so that is a win for me!! Review Source KM Karl M. FTO coordinator Law Enforcement Used the software for: 2+ years ### "PowerReady " October 1, 2025 5.0 Training sessions enabled the client to expand their knowledge of the product. I am an every day coordinator and I appreciated leaning things I was unaware of. Pros Ease of use of the product. The application is simple to use and there are no issues with the application not working or being off line. Cons There were a few areas the platform was lacking for our age y needs; however, the ability to schedule a “one on one” with the managers was an excellent idea and very helpful. Review Source SL Stephanie L. IT Business Analyst Government Relations Used the software for: 1-2 years ### "HR in Government " September 29, 2025 5.0 Positive helps with the process of HR and developing a more streamlined process for managers and HR to work together. Pros Creating a process workflow has been super easy. It has helped us transition from paper to digital platform. Cons The platform is not fully integrated in terms of navigation. Some screens are harder to navigate to without the new format. Review Source PP Paula P. Sys Admin Law Enforcement Used the software for: 2+ years ### "Great product -Power Policy " October 1, 2025 5.0 this tool enables our users to quickly see current policies and review and sign via a mobile app. also it helps with the accreditation side of things helping us be more organized. Pros Ease of use of power policy. great customer service. Allowed our organization to be able organized and have the ability for document storage of our files Cons we love all the our abilities to create distribute, track our documents in this document management system Review Source JD James D. Corporal Law Enforcement Used the software for: 2+ years ### "Highly Recommend and pleased. " October 1, 2025 5.0 Very positive and highly recommend for law enforcement agencies to manage their policies. I have used it in two agencies and bought it for a third. Pros Ease of use with the system. I also like the reminders for items needing to be completed. There are email reminders to keep the user on task. Cons Searching for items can be problematic without close verbiage. I have to refine the searches to find the policy I am looking for. Review Source SR Susanne R. Police Law Enforcement Used the software for: 1-2 years ### "The ups and downs" September 29, 2025 4.0 Hard at the beginning great now setting the program up and working with people was horrible but now working with the people who know the product is great Pros Moving between products the ability to pull the reports up to see what the person us struggling in mm Cons Learning it and setting the product up and getting the user to use it without complaint Review Source AK Alison K. Administrative Assistant Law Enforcement Used the software for: 1-2 years ### "Easy to Use Power DMS" September 29, 2025 4.0 Pros Easy to add certificates and see what needs to be completed by certain people. Creating tests and looking at the who passed or not. Cons I personally have no issues with powerDMS but I don’t work with it like some others do within our department. Review Source AC Amy C. Training and Development Program Manager Public Safety Used the software for: 2+ years ### "Policy Management" October 3, 2024 5.0 Very pleased and I share with other agencies Pros Easibility of navigation, reports generated with useful filters, scheduled reports, scheduled publication Cons Does not accept SCORM for training compliance Review Source JH Joe H. Sergeant Law Enforcement Used the software for: 2+ years ### "Policy for all" October 1, 2024 5.0 3 years as a master admin for a state law enforcement agency. It’s a very engaging and transparent product. Pros It’s an incredibly intuitive and user friendly platform with a fantastic support service. Cons No major cons. Our issues is I wish we could integrate the movement of individuals through PowerDMS groups with our current HR software. But not a con of PowerDMs. Review Source BL Brian L. Administrative Lieutenant Law Enforcement Used the software for: 2+ years ### "Yay! Power DMS" October 2, 2024 5.0 Very happy with the product and the customer service is wildly above industry standard. Pros The usability of the product, the ease of use with features and Customer Service Cons The document views (cascading) could really use a hierarchy style upgrade outside of the assignment groups Review Source CH Candace H. Support Services Supervisor Law Enforcement Used the software for: 2+ years ### "Good stuff!" October 2, 2024 5.0 It is a good system, but it will be even better once it integrates with all of the new power products. Pros It is a trident true system for law-enforcement and their accreditation Cons It needs to continue to grow and morph to get with technology advancements Review Source KN Keith N. Assistant Deputy Commissioner Government Administration Used the software for: 2+ years ### "Great product from a great company" October 3, 2024 4.0 Really great. I love this product and look forward to future enhancements and integrations. Pros Audit trail and document lifecycles approval processes. Cons I would like a more robust and omnidirectional workflow Review Source KB Kyle B. Senior Policy Analyst Government Administration Used the software for: 2+ years ### "Power DMS platform" October 1, 2024 4.0 We have been using PowerDMS for approximately 4 or so years. It has helped us keep staff informed. Still doesn’t make people do their step without humans holding them accountable. Pros Helps us tremendously with the amount of users and policies we have. Also started using it for accreditation and it has made the whole process smoother. Cons There have been a couple of bugs that have popped up. Support has been helpful but it did cause some extra user support needs. Review Source KB Karen B. Accreditation Manager Public Safety Used the software for: 2+ years ### "Why wait? Make your decision today!!" October 2, 2024 4.0 I've been a DMS customer for 13+ years and have been happy with the product the entire time. Pros User friendly, versatile, excellent for document organization management. Cons Would like to see more examples for folders, files, documents organization Review Source JB Jennifer B. Records administration Law Enforcement Used the software for: 2+ years ### "Self taught " October 2, 2024 5.0 Self taught and seems easy to use at the conference to learn more Pros Easy to use. University is great for assistance Cons I’m self taught so not sure I know all that the product can do Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.