# RedAlert Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RedAlert Software - reviews, pricing plans, popular comparisons to other Fire Department products and more. Source: https://www.capterra.com/p/121515/RedAlert-NMX --- # RedAlert Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RedAlert ## What is RedAlert? RedAlert by Alpine Software is the all-in-one fire department management platform trusted by departments for 30+ years. Built for the firehouse, it brings reporting, scheduling, inspections, personnel records, and asset tracking into one connected system. Capture incident data in the field with mobile and MDT tools, run code-compliant inspections, track duty hours at the kiosk, and stay ahead of NERIS reporting requirements. RedAlert handles the day-to-day so command staff can focus on the mission, not the paperwork. From single stations to full county rollouts with multi-FDID support, it scales to fit your operation. And when you switch, we bring your data over with you. See why fire departments across the country rely on RedAlert to run smarter, stay compliant, and respond faster. ## What is RedAlert used for? [Fire Department](https://www.capterra.com/fire-department-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RedAlert?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.alpinesoftware.com/&name=RedAlert) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RedAlert 4.5 (4) VS. [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.5 (58) Value For Money 1.0 (1) Value For Money 4.4 (55) Customer Service 3.7 (3) Customer Service 4.6 (58) ## RedAlert alternatives Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/170876/Fullbay/reviews/) Starting price $188.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (9)](https://www.capterra.com/p/129172/CivicPlus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about RedAlert Overview ### What company size and specific industries is RedAlert NMX built for? RedAlert NMX is designed for regional dispatch centers and fire department organizations, making it suitable for public safety teams that manage emergency communications and response. It is aimed at specialized government or municipal departments rather than general business users, with tools for paging, bulletin boards, geographic mapping, and reporting. Features and Usability ### What are the key features of RedAlert NMX? RedAlert NMX includes records management as its core feature, along with equipment tracking, facility management, event calendar, scheduling, and search/filter tools. It also offers Pictometry imagery for viewing location-based visual data tied to assets, events, or facilities within the system. Getting Started and Support ### What training and onboarding options does RedAlert NMX offer? RedAlert NMX provides documentation for teams getting started. Documentation offers written reference material for setup steps, feature overviews, and ongoing lookup during initial use and later review. Getting Started and Support ### What customer support options does RedAlert NMX offer? RedAlert NMX provides chat support. No reviewer feedback about support is available in the catalog data, so user experience with response speed, helpfulness, or follow-up cannot be assessed from the provided information. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Attendance Management Manage attendance for classes, shifts, meetings, or events Barcode Recognition The ability to identify a barcode on or within an image or packaging Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat RedAlert 30 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events The ability to identify a barcode on or within an image or packaging Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Customize contracts and forms to collect specific information Store, manage, and track all electronic documents in a centralized location Track employee schedules, availability, and performance across projects and tasks Track the location of specific equipment at all times A list of events with their respective dates Manage the maintenance of building facilities For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. Visualize locations on a map Manage and track all disruptions and incidents Checklist to confirm the incident and response. Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Schedule predetermined or ad hoc maintenance services and labor requests Manage and support multiple locations Notifications that are delivered to users as soon as an event occurs Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track the status over time for a request, process, asset, or transaction Track employee/learner's progression through training programs Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 1.0 (1) Value for money 1.0 (1) 1.0 Based on 1 reviews ## Integrations [ Vector LMS & Training](https://www.capterra.com/p/178441/School-Safety-and-Compliance-Training/)[ Hexagon](https://www.capterra.com/p/276835/Hexagon/)[ TargetSolutions](https://www.capterra.com/p/132851/TargetSolutions/)[ Tyler Enterprise Public Safety](https://www.capterra.com/p/102673/Tyler-Public-Safety/) ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(3) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JP John P. Fire Inspector Government Administration ### "Absent Customer Service" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 7, 2020 Poor communication and follow up to completing configurations. Pros System works great once completed to your specifications. Cons Very poor customer service. Never responds to emails for service. Constant follow up phone calls for status updates on projects. Very poor communication and follow up. Alternatives considered [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) Reasons for choosing RedAlert Product is good when it works/complete. We are 2-3 years of use and items still are not complete. Currently exploring a demo on another product to migrate away from. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA CHARLIE A. Dispatcher ### "Horrible - not sure how they are still in business. No one calls back - over promise under deliver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 16, 2018 Pros Software is easy to use. All the modules work together real well. I guess my issue is the customer service - horrible! Cons The customer service and support is the worst. If you want something done or added you should plan at least a year out. It may take that long for someone to call you back or actually get the item completed. When you see there booth at any show, just keep walking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Josh K. ### "Integration at its best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 23, 2016 We absolutely love this. The staff is very helpful. Support number always great very friendly and willing to help and answer questions. We would never go with any other software. Period. I recommend this to all my neighboring departments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Steve F. FF ### "Best RMS Software ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 17, 2016 I would never go with any other company for my Fire Department's records and dispatching. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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