--- title: "RedAlert Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RedAlert Software - reviews, pricing plans, popular comparisons to other Fire Department products and more." source_url: "https://www.capterra.com/p/121515/RedAlert-NMX/" page_type: "product" language: "en" --- # RedAlert Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RedAlert ## What is RedAlert? RedAlert by Alpine Software is the all-in-one fire department management platform trusted by departments for 30+ years. Built for the firehouse, it brings reporting, scheduling, inspections, personnel records, and asset tracking into one connected system. Capture incident data in the field with mobile and MDT tools, run code-compliant inspections, track duty hours at the kiosk, and stay ahead of NERIS reporting requirements. RedAlert handles the day-to-day so command staff can focus on the mission, not the paperwork. From single stations to full county rollouts with multi-FDID support, it scales to fit your operation. And when you switch, we bring your data over with you. See why fire departments across the country rely on RedAlert to run smarter, stay compliant, and respond faster. ## What is RedAlert used for? [Fire Department](https://www.capterra.com/fire-department-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RedAlert?[Manage this product listing](https://www.g2.com/products/redalert-nmx/claim_requests/new?auto=true) ## RedAlert Overview Updated August 2026 AI summary RedAlert provides fire departments with tools for managing alerts, compliance, incidents, and resources. Designed for small and midsize organizations, it supports functions such as equipment and facility tracking, document and records management, scheduling, and analytics. Optional capabilities include in-vehicle navigation, real-time notifications, and customizable forms. RedAlert is accessible on Android, iOS, Linux, and Windows platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RedAlert 4.6 (5) VS. [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.5 (74) Value For Money 3.0 (2) Value For Money 4.4 (71) Customer Service 3.8 (4) Customer Service 4.6 (73) ## RedAlert alternatives Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162019/EPR-Fireworks/) [eSchedule](https://www.capterra.com/p/142521/eSchedule/) [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142521/eSchedule/) [AssetPool](https://www.capterra.com/p/212694/AssetPool/) [4.8 (38)](https://www.capterra.com/p/212694/AssetPool/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/212694/AssetPool/) [View all alternatives](https://www.capterra.com/p/121515/RedAlert-NMX/alternatives/) ## FAQs about RedAlert Overview ### What company size and specific industries is RedAlert built for? RedAlert is designed for fire departments of all sizes and types, including small, mid-sized, and large departments. It is built for public safety organizations that need a fire department records management system to manage operational and administrative information. Features and Usability ### What are the key features of RedAlert? RedAlert offers incident management, incident response checklists, alerts/notifications, and real-time notifications for emergency coordination. It also includes activity tracking, status tracking, reporting/analytics, records management, and user management, plus geographic maps, tactical view, in-vehicle navigation, inspection management, inventory management, and training management. Integrations ### Which third-party tools and platforms does RedAlert integrate with? RedAlert connects natively to Hexagon, TargetSolutions, Tyler Enterprise Public Safety, and Vector LMS & Training. These catalog integrations cover public safety, training, and enterprise workflow platforms, giving RedAlert support for four third-party tools. Getting Started and Support ### What training and onboarding options does RedAlert offer? RedAlert provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does RedAlert offer? RedAlert provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details like response speed or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 166 Fire Department reviews Capterra data shows that buyers of Fire Department software rank the following features as their top priorities: - **Records Management** (**50%** of reviewers rated this feature as critical) - **Incident Management** (**57%**) - **Reporting & Statistics** (**47%**) RedAlert supports all three of the features reviewers rate most highly: **Records Management**, **Incident Management**, and **Reporting & Statistics**. Together, these capabilities help fire departments maintain accurate records, track incidents as they happen, and review performance data over time, allowing teams to improve response coordination, support compliance, and make better operational decisions. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Customizable Forms 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Equipment Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track the location of specific equipment at all times Incident Response Checklists 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Checklist to confirm the incident and response. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges RedAlert 30 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Facility Management: Manage the maintenance of building facilities - For First Responders: For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. - Geographic Maps: Visualize locations on a map - Incident Management: Manage and track all disruptions and incidents - Incident Response Checklists: Checklist to confirm the incident and response. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 3.0 (2) ### Starting price Free trial available Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ Vector LMS & Training](https://www.capterra.com/p/178441/School-Safety-and-Compliance-Training/)[ Hexagon](https://www.capterra.com/p/276835/Hexagon/)[ TargetSolutions](https://www.capterra.com/p/132851/TargetSolutions/)[ Tyler Enterprise Public Safety](https://www.capterra.com/p/102673/Tyler-Public-Safety/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (4) 3.8 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(4) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TG Tyler G. Ex-Captain Government Administration ### "Ex-Captian" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 17, 2026 Red alert is the best software in the fire rescue space. I started off using other vendors but non of them ever came close to Red Alert's functionality. They put the people first before the profits. they take new ideas and run with them. every month i look forward to their newsletter to see what great new thing they have next. Pros One stop shop for all your software needs. Cuts out needing 20 vendors and puts everything in one place. its seamless integration. Their reporting is fully customized. we looked at other vendors but they will not make reporting like this. their Kiosk for volunteer attendance is 2nd to non. Cons none. dont have a bad thing to say about them. their support used to have some issues but its night and day from the past. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP John P. Fire Inspector Government Administration ### "Absent Customer Service" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 7, 2020 Poor communication and follow up to completing configurations. Pros System works great once completed to your specifications. Cons Very poor customer service. Never responds to emails for service. Constant follow up phone calls for status updates on projects. Very poor communication and follow up. Alternatives considered [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) Reasons for choosing RedAlert Product is good when it works/complete. We are 2-3 years of use and items still are not complete. Currently exploring a demo on another product to migrate away from. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA CHARLIE A. Dispatcher ### "Horrible - not sure how they are still in business. No one calls back - over promise under deliver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 16, 2018 Pros Software is easy to use. All the modules work together real well. I guess my issue is the customer service - horrible! Cons The customer service and support is the worst. If you want something done or added you should plan at least a year out. It may take that long for someone to call you back or actually get the item completed. When you see there booth at any show, just keep walking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Josh K. ### "Integration at its best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 23, 2016 We absolutely love this. The staff is very helpful. Support number always great very friendly and willing to help and answer questions. We would never go with any other software. Period. I recommend this to all my neighboring departments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Steve F. FF ### "Best RMS Software ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 17, 2016 I would never go with any other company for my Fire Department's records and dispatching. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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