Best For

We have customers all over the United States ranging from small rural fire districts, multi-station agencies, counties, and even the Department of Defense.

Product Details

The Fire Package by ER is a powerful firehouse software that lets you easily track, manage, & analyze whats going on in your station. Our NFIRS Reporting tool is your main entry point for data & insights about your dept. The Occupancy Module organizes information about the buildings in your community, flexible tracking tools make LOSAP easy & our Training Module helps you make sure that your team is up to speed.

Contact Details

Emergency Reporting

http://www.emergencyreporting.com/

Founded in 2003

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Emergency Reporting Features

Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
Search
Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

Emergency Reporting Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 38 of 38 reviews

Showing Most Helpful

Showing 38 of 38 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Steven R.
Assistant Chief
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 14, 2018

“Excellent cloud based solution for fire service reporting.”

OverallMade an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department.
ProsEmergency Reporting is extremely easy to use, intuitive and highly functional for our fire department. They are continuing to find quality business partners to enhance their software without losing sight of their core offering. The reporting is excellent and easy to use, and incorporates all the data sets we are looking for. We were previously with Fire House software, and we hated every aspect of that system. Emergency Reporting is a 1000% improvement!
ConsThe complexity of the NFIRS code is maddening, but that is not an issue with ER, that's an issue with our wonderful Federal government. A few times our incident reports have a "red" box indication incomplete data, and at times it is tough to figure out why. It could be more intuitive in the area by calling out the issue such as "your on-scene time is before your response time". When a box wont turn green it would nice to see a pop-up.
Reviewer Source 
Source: Capterra
May 14, 2018
Blake R.
Firefighter
Public Safety, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Great Company to Work With, Minor Flaws.”

OverallOther than the problem listed in the cons, which I find to be a quite annoying, yet minor flaw, Emergency Reporting works well and is very versatile. It takes many different software applications and puts them into one easy to use website.
ProsThis software is some of the easiest to work with that my department has had. Everything is well organized and easy to teach to any newcomers. All it takes is one person who knows how to handle the software and then it can just spread from there. It has many functions other than just the reporting software as it will also track maintenance, training, certifications, inspections, and much more.
ConsMy biggest gripe about Emergency Reporting is that there isn't a section for vehicle information in the reporting section of it. This makes it extremely difficult when doing a report for a motor vehicle crash or fire where the information is necessary but you have to either make your own specific sections for it or just add it to the narrative. I would also like to see a mobile app developed for the reporting side as this would be better to use for departments such as mine that has iPads.
Reviewer Source 
Source: Capterra
November 30, 2018
Todd R.
Training Coordinator/Asst Chief
Public Safety, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Fire Dept”

Pros1. Support - I like that when I need help, ER staff gets back to me usually within 24 hours. They are available via chat, email, and phone. Support for the fire reporting system we used before would take 48-72 hours to get back with us and usually couldn't give the needed assistance. 2. Learning the system - there are many ways to learn the ER system. Using the support system, there are links to webinars and other training materials. ER staff is willing to take time to make sure that users learn how to maneuver in the system. Awesome! 3. Upgrades - the system is constantly being upgraded based on recommendations by the users to make it better. Entry and tracking of apparatus, staff, and equipment is made easier using the ER system. 4. Easy to use on a tablet allowing for reports to be entered while on emergency scenes and can access the system wherever we go.
Conspro/con - so many reports that finding the right one may take some time. need to learn how to make my own report(s) and have them specialized.
Reviewer Source 
Source: Capterra
November 29, 2018
Avatar Image
Grant M.
Lead Instructor
Higher Education, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 29, 2018

“So much easier than the way we use to do it.”

OverallWe have had zero problems with the actual program. We have not done the training we should have on it at times and have had to figure out a few things on our own, but that is not because the training isn't available. Overall we are extremely happy with the product and service we have been provided. It makes us a much more effective department. Our insurance agents love us because of the speed of the reports and all the information they contain. Being able to send them a link to the report lets them print off the pictures full size in color versus us printing them off with our old black and white printer with 8 on one page. They love it!
ProsThe ease of use is top priority for our department. We used paper TEXFIRS previously, years ago, and have loved using Emergency Reporting for the past number of years. The entry portion is a little more involved than the paper was, but it is not burdensome once you do a few. The fact that we can store and retrieve so much information and files about a call is pretty amazing. Finding calls no longer involves boxes of paper, only a few strokes on the keyboard.
ConsThe technology is getting there. Mobile usability is getting better, but last I checked, you still cannot upload files from a tablet or phone. That would be a really great addition.
Reviewer Source 
Source: Capterra
November 29, 2018
Bo H.
Accreditation Manager
Public Safety, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Great Product with a Great Support Team”

OverallEmergency Reporting has allowed the department to consolidate many different applications in to one easy to use system. There were a few struggles early on due to Emergency Reporting having some compatibility issues with a larger fire department, but the company's great support team immediately began correcting the issues. The reporting features of Emergency Reporting have allowed the department to track performance faster, more efficiently, and more easily.
ProsEmergency Reporting is a robust system recording everything from incident, occupancy, inventory, and maintenance in a very easy to use application. The support staff for Emergency Reporting is incredible, and treats their customers like family.
ConsInitially, the security settings for Emergency Reporting were not granular enough to be able to tailor different experiences for different user levels. This was very challenging for a larger, metropolitan department. However, the team at Emergency Reporting immediately began working to correct issues that our department was having.
Reviewer Source 
Source: Capterra
November 30, 2018
Jim W.
Assistant Chief
Government Administration, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2018

“User Friendly and Outstanding Customer Support”

OverallI regularly utilize ERS Support, especially when we were setting up our system. They were always responsive with chat, email, and phone support. I have attended 2 conferences (highly recommended for the new user) and can tell that each and every employee of ERS is very invested in seeing the end users succeed.
ProsSeveral items stand out about ERS and their software. When we first started our subscription, the setup was very straight forward on the administrative end. There are many helpful articles and videos that ease the transition from whatever software package you may have used in the past. The software is intuitive for the casual user, with many modules featured that you would find elsewhere.
ConsOn the administrative end, I miss the ability to create my own reports and queries without converting data to excel (I had this feature previously). I also miss the Autotask feature (reports would run themselves daily/weekly/monthly, etc) that I had with my previous vendor.
Reviewer Source 
Source: Capterra
November 30, 2018
William H.
Assistant Chief
Public Safety, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Fire Package review”

OverallOverall my department has enjoyed being able to pull statistics any time they are needed from any location. The reports that are included make reporting to the district's board of directors easy and gives them an excellent picture of how we deliver services.
ProsI like not having to host the program locally. While still adhering to industry standards for security and tracking the program can be accessed from anywhere you have an internet connection. This feature makes it especially powerful.
ConsAs with any software designed to be used by a multitude of agencies the ability to make minor changes to look and feel must go through the normal process of review and validation among all users. It would also be nice to put together some custom reports without going through the formal process.
Reviewer Source 
Source: Capterra
December 6, 2018
Timothy W.
EMS Supervisor
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Rural EMS”

OverallERS generates statistics and reports that are complete and easy to follow, when the Hospital Board askes for information, I print out the relevent report and submit it, it's just that easy.
ProsEmergency Reporting is the one program that does it all for us. We are a small rural hospital based EMS agency, our dispatch center is 60 miles away. We cover close to 1000 square miles of ocean front, back country, logging sites, rivers and communities. Emergency Reporting has us on our way, tracks our vehicle usage, and the EMS packet tracks calls, procedures, meds, mileage you name it, not to mention a comprehensice EPCR.
ConsThe date format is different on different pages, some you must put in the /, others its automatic.
Reviewer Source 
Source: Capterra
November 30, 2018
Avatar Image
Kevin H.
Fire Chief
Government Administration, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Rock Hill Fire-EMS”

OverallWe switched from a different vendor when the lack of support became to much to deal with. My crews were able to learn the reporting software very quickly and loved the fact that you could move forward and backwards without losing data. We use many of the different feature at our fire dept. and it has helped the captains to be extremely efficient with their time. It doesn't take any time to put in an incident report and they're back with their crew in just a few minutes. We will be a long term customer of ER.
ProsThe ease of use was one of the biggest reasons we went with ER.
ConsIt's hard to say it's a con but the amount of reports that you can generate is tremendous, especially for admin when dealing with city government.
Reviewer Source 
Source: Capterra
November 29, 2018
Jerry C.
Captain
Public Safety, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2018

“This is a great product and the customer service is amazing!”

OverallThe customer service provided by Emergency Reporting and their entire team is AMAZING, and probably the best that I have ever experienced from a company. No matter how I contact them (call, email, or the live chat feature on the Support page) their qualified staff is always friendly, patient, and eager to help. Additionally, their responses and updates to my questions have always been prompt and consistent. Thank you ER Support Team. You are Awesome!
ProsEmergency Reporting offers our fire department a user-friendly, functional, and flexible platform. Also, the customer service is outstanding.
ConsI don't have any dislikes about the software.
Reviewer Source 
Source: Capterra
November 30, 2018
Anthony L.
Captain
Public Safety, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Best Reporting System ever!”

OverallThe reporting section in ERS allows us to develop reports in seconds that used to take hours. ERS also integrates well with our Streetwise MDT system and this has reduced the time it takes to complete reports.
ProsThis is a comprehensive software system for a Fire or EMS service. This software has nearly 0 downtime reliability along with a modular system that allows you to use as much or as little as you need for your department.
ConsWe would like to be able to get some custom reports without having to ask for it to be developed as well as the expense involved.
Reviewer Source 
Source: Capterra
November 29, 2018
Doug F.
Fire Chief
Public Safety, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 3, 2018

“South Padre Island Review”

OverallTracking performance measures is the most important. Secondly, use as a NFIRS platform is required. As a fire department, we are required to provide incident reports to the State of Texas. Emergency Reporting fills that requirement.
ProsIt is easy to use and compatible with most RMS/CAD systems. I wish I had more time to play with it. As it is, I have an officer assigned to being the SME on its use.
ConsIt will cost me $$$ each year to achieve a link with my current CAD. Since we are planning on replacing our CAD, It makes no sense to spend that money now.
Reviewer Source 
Source: Capterra
December 3, 2018
Jim K.
Fire Chief
Public Safety, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 10, 2018

“Great Assett”

OverallData and analytics are much easier than our previous program.
ProsEase of transfer of data. Easy to operate and access from anywhere. Data repository is awesome backing up any data put into the library. Support is excellent and very responsive.
ConsCustom reports are customer driven. It usually takes several customers to suggest custom reports before they are built. But this usually does not take long.
Reviewer Source 
Source: Capterra
December 10, 2018
Randy C.
Captain
Government Administration, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Captain Randy Childress”

OverallI am very impressed with the response of the staff and support. The suggest a feature is actually utilized and implemented. Also there is follow through on the reports that I would told would be coming (State Training Export Reports)
ProsThe best part of this software is the ease of use. Our previous program required a strong understanding of databases. Emergency Reporting has the ability for all fire department users understand and use 100 percent of the system without special education. It allows firefighters and officers to spend their time being firefighters and officers not learning database logic. At the same time Emergency Reporting offers great statistics and reports that are not offered in other programs. In short we utilized a competitor for the past 18 years. Switching to Emergency Reporting is the best decision my department has made in the past 10 years.
ConsThe system lacks some customization but makes up for it in the ease of use. Also more options to do bulk assignments or bulk operations would help with uploads.
Reviewer Source 
Source: Capterra
November 29, 2018
David C.
Asst. Fire Chief
Public Safety, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Super User Friendly”

OverallEmergency Reporting has been a great reporting software.
ProsEmergency Reporting is very user friendly. Built in query reports are a great tool, creating year end, ISO, and other general reports (i.e. training, call volume) a breeze.
ConsSome add-on's didn't work well for our purposes. There does seem to be occasional glitches, but are mitigated quickly by Emergency Reporting. At this time, ER does not have EMS set up with the State of Missouri.
Reviewer Source 
Source: Capterra
December 6, 2018
Crystal C.
Lieutenant/EMS Coordinator
Public Safety, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 3, 2018

“Versitile”

OverallIn most every case, they are able to solve the issues that I have and be able to give me the information that I need. The reports that I am able to run are generally spot on
ProsIt gives one area for a majority of the information that we have
ConsIt does take some time for new ideas to be implemented
Reviewer Source 
Source: Capterra
December 3, 2018
Jose P.
Assistant Chief
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Maury County Fire Department ”

ProsERS is easy to set-up and use. The ability to use it anywhere there is an internet connection makes it easy for our personnel to access and enter information.
ConsERS does not have too many cons. I would like to be able to move info easier to our website.
Reviewer Source 
Source: Capterra
November 29, 2018
Bret C.
Lieutenant
Public Safety, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 10, 2018

“Excellent RMS for any department”

OverallWith the data we have collected in our first year and a half, we stand to improve our ISO score due to ease of reporting our data and finding areas to improve.
ProsEase of use, low cost for features included, and impact on operation with the data collected.
ConsAs a volunteer district, we have formulated a way to track personnel hours in the system which is working for us, but I believe there could be a better way to do so.
Reviewer Source 
Source: Capterra
December 10, 2018
Verified Reviewer
Government Administration, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Emergency Reporting Product Assessment”

OverallEmergency Reporting assisted the department greatly with overall organization and communication. Remote access helps all personnel stay informed.
ProsThe ease of use with basic programs and the support access.
ConsThe shift module and not having reoccurring calendar items.
Reviewer Source 
Source: Capterra
November 30, 2018
Gloria S.
Fire Marshal Coordinator
Government Administration, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Fire Package Review”

OverallIt is a great software to keep up with everything, uniforms, apparatus, employees, daily logs. I've been to at least 2 seminars and it was a great experience. Customer service is great!!!
ProsIt is very user friendly and easy to manage.
ConsI have nothing, like I said it is a great software!
Reviewer Source 
Source: Capterra
November 29, 2018
Verified Reviewer
Government Administration, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 29, 2018

“review”

ProsOverall, it is very easy to use. NFIRS reporting is streamlined and quick. Occupancy module is thorough in information about an occupancy.
ConsNFIRS incidents are not automatically assigned to a user (who would be responsible for completing the cal). If I change any personnel to Inactive status (due to retirement or leaving our FD), they are removed from all historical calls that they were on.
Reviewer Source 
Source: Capterra
November 29, 2018
Catlin S.
Assistant Fire Chief
Public Safety, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Great Software ”

ProsHow easy it is to use and the different types of reports I can run.
ConsI wish on the section where you can generate questions for your staff to answer. It would give you the option to select more than answer. Example being if it asked were power tools used I can only select one tool or the "All of the above". When sometimes we might just to check off 2 or 3 tools.
Reviewer Source 
Source: Capterra
November 29, 2018
Nancy S.
Executive Administrator
Public Safety, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Emergency Reporting Softward”

OverallWe switched from another fire service records management system. The transition was seamless. Support and training were excellent.
ProsThis software is an easy to use, comprehensive system for capturing and maintaining data for the fire service.
ConsThere are many canned reports to meet most needs, but the inability to create custom queries and reports is a drawback.
Reviewer Source 
Source: Capterra
November 30, 2018
Samuel I.
Sergeant
Public Safety, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 3, 2019

“Great RMS for Fire Department”

ProsEasy to use, Cost , no limit on users and no limit on users logged in.
ConsLimited user defined reports. Although this is supposed to be coming in the near future.
Reviewer Source 
Source: Capterra
April 3, 2019
Shane B.
Chief
Non-Profit Organization Management, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 7, 2018

“Great Program”

OverallVery good
ProsEasy to use, for anyone to figure out and catch on quickly
ConsN/A at this time.
Reviewer Source 
Source: Capterra
December 7, 2018
Cary W.
Fire Chief
Public Safety, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 4, 2018

“One Year In”

OverallEverything has been great.
ProsEase of use - everything works. Firefighters were able to learn very quickly.
ConsNo Customizable reports. Cost of having a report built is extremely restrictive. Also have not been able to get the CAD issue fixed-likely our issue.
Reviewer Source 
Source: Capterra
December 4, 2018
Aaron G.
Fire Marshal
Public Safety, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 3, 2018

“Quick thoughts”

OverallThe product is very easy to use and is expandable with department the training and daily log has change our department.
ProsEasy to use Flexible A lot of data pre-input Awesome support Great training
ConsMenu not in alphabetical order No place to put P.O. numbers Truck check limitations
Reviewer Source 
Source: Capterra
December 3, 2018
Kevin L.
Firefighter / EMT and Training Chief
Public Safety, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Farmersville Fire Department”

OverallI really like the way it ties TEXFIRS and NFIRS reports together instead of having to send reports to each entity.
ProsIts a lot easier to run reports, It helps in sending reports to the City.
ConsNeeds more categories geared towards all volunteer departments or Combination Departments
Reviewer Source 
Source: Capterra
November 29, 2018
Christopher H.
Division Chief
Public Safety, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Good not great”

OverallOverall, ok. I will start looking soon for anything else on the market that could be better.
ProsEase of use for most things, this program lacks so much though! Where is the ability to create reports? where is the ability to track inventory in the inventory slot, why doe most of that have to be done in maintenance?
ConsNo training, seems like an unfinished product. Why do different part look and interact differently? Because some parts are updated and work and others don't?
Reviewer Source 
Source: Capterra
November 29, 2018
Greg N.
Captain
Government Administration, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Great RMS”

OverallVery pleased with FR.
ProsIt is very easy to use. I like to feature that I can send a report back to my people if there is something wrong. This helps with training new firefighter in report writing.
Consfinding the right report I want to create.
Reviewer Source 
Source: Capterra
November 29, 2018
Kelsey J.
Firefighter/IT Support
Public Safety, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
1/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
April 11, 2019

“Not Simple To Use”

OverallOverall, our experience with ER was average, and could have been enhanced by not designing the system to be so complex. Sometimes, keeping something simple is the best route.
ProsThe software is designed to capture plenty of details which is very critical when collecting data for use in the fire service. Nothing was left out in the design of the system, and the reports that the system generates are required by our state property insurance association, which is an awesome feature.
ConsWe have been using Emergency Reporting alongside another software package for about 6 months, and we are preparing to stop using it due to the complexity of the interface. The interface requires too much clicking of the mouse and a lot of the windows shortcuts do not function within the web app. Too much clicking on a laptop or an on an iPad makes the user experience a lot more complicated than it should be.
Reviewer Source 
Source: Capterra
April 11, 2019
Brad B.
Captain
Public Safety, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 30, 2018

“Decent”

ProsFairly easy to use and covers just about everything we need in the fire service.
ConsCost. Every module cost more, was told we would be able to create reports and there is an extra cost for that, still no iPad app.
Reviewer Source 
Source: Capterra
November 30, 2018
Tianna H.
Manager
Government Administration, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
November 29, 2018

“Honest or Too Honest?”

OverallI didn't choose to switch programs so I don't have a choice but to use it.
ProsFairly easy to navigate my way through the system and tabs. Reports are easy to use.
ConsPurchase the software, but don't get any training on how to use the software unless you purchase expensive training. Doesn't do half of the things I need it to do like Firehouse does. Can't track attendance for Public education events, or assign stations or units to events. Can't bill for inspections or violations. Can't track Hydrant inspections only full flow test which some departments are not allowed to perform. Can't customize every report to exactly what you need, only some can be customized.
Reviewer Source 
Source: Capterra
November 29, 2018
Jeffery F.
Fire Marshal
Government Administration, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 29, 2018

“We have just started using this product, so much is still new to us.”

OverallLess paper work, ability to deliver an inspection on the fly.
ProsPrice and ease of use. As we move forward we will have a better understanding.
ConsN/A at this time. Again, with time we may have something we do not like.
Reviewer Source 
Source: Capterra
November 29, 2018
Ann H.
Deputy Chief, EMC
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 26, 2015

“I love it and it's way better than FireHouse! ”

OverallThis is everything FireHouse is not! This software is free from our state and I tried it because I was completely fed up with FH. SOOOOO GLAD I DID!!! The program is responsive, easy to use, clean looking, modern, I honestly can't say enough good things about it. The best part is when you call for customer support a real live person answers the phone!

Vendor Response

By Emergency Reporting on October 26, 2015
Chief, thank you so much for your kind review. We appreciate your time in writing your thoughts on our system down! Sydney from Emergency Reporting
Source: Capterra
October 26, 2015
Kelly C.
Fire Chief
Public Safety, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 2, 2018

“Wortham Fire Department”

ProsVery easy to use and the multiple functions you can use it for
ConsLittle expensive but worth it over all.
Reviewer Source 
Source: Capterra
December 2, 2018
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Anthony L.
Acting Assistant Chief
Unspecified
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
August 1, 2018

“The software is primarily designed for smaller and rural agencies. Difficult to manage large dataset”

OverallWe were coming from FIREHOUSE Software and our data was in poor shape. To implement to this product we had to clean up our data for import so that was a benefit.
ProsClean Windows like interface. Cloud based accessible from any internet connected device. Device platform agnostic.
ConsShared cloud platform so unable to customize for specific agency needs. Has difficulty managing large datasets. Non-intuitive in some areas.
Reviewer Source 
Source: Capterra
August 1, 2018
Marty H.
Fire Marshal
Public Safety, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 4, 2018

“ER Review”

ProsAble to track data easily and make reports for when requested
ConsNot able to share sites with other departments
Reviewer Source 
Source: Capterra
December 4, 2018