--- title: "Emergency Reporting Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Emergency Reporting Software - reviews, pricing plans, popular comparisons to other EMS products and more." source_url: "https://www.capterra.com/p/121517/Fire-Package/" page_type: "product" language: "en" --- # Emergency Reporting Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Emergency Reporting ## What is Emergency Reporting? Emergency Reporting provides the industry's best platform for managing your EMS agency. Putting good data in and extracting useful information out has never been easier. Our EMS Solution provides field-friendly, NEMSIS 3-compliant ePCRs that enable your crews to quickly complete their reports. Tell your story, defend your budget, and keep your crews safer than ever before with our powerful data management modules. ## What is Emergency Reporting used for? [Fire Department](https://www.capterra.com/fire-department-software/)[EMS](https://www.capterra.com/ems-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 88% Neutral 12% Negative 0% Starting price $850 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Emergency Reporting?[Manage this product listing](https://www.g2.com/products/emergency-reporting/claim_requests/new?auto=true) ## Emergency Reporting Overview Updated September 2026 AI summary Emergency Reporting is a cloud-based solution for small and midsize organizations needing EMS and fire department software. It delivers compliance management, equipment tracking, fleet management, and detailed reporting, with NEMSIS compliance as a notable feature. Optional capabilities include electronic signatures, API access, and shift management, helping teams manage documentation, resources, and operational oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Emergency Reporting 4.4 (43) VS. [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price $850 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (43) Ease Of Use 4.5 (74) Value For Money 4.5 (40) Value For Money 4.4 (71) Customer Service 4.6 (41) Customer Service 4.6 (73) ## Emergency Reporting alternatives [4.7 (163)](https://www.capterra.com/p/157517/AUTOsist/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.9 (118)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/121517/Fire-Package/alternatives/) ## FAQs about Emergency Reporting Overview ### Which roles and teams benefit most from Emergency Reporting? Emergency Reporting is most used by fire service leaders, command staff, and frontline emergency response teams that need accurate incident reporting, compliance tracking, and operational visibility. Chiefs and marshals use it for oversight, inspections, and accreditation, while captains, firefighters, EMS supervisors, and administrators manage daily reports, records, and performance documentation. Answer based on 43 reviews Overview ### What company size and specific industries is Emergency Reporting built for? Emergency Reporting is designed for public safety organizations and large agencies, including volunteer and career fire departments, EMS agencies, airports, and government organizations such as DoD, NASA, and DOE. It also fits large commercial organizations that operate their own fire departments. Features and Usability ### What are the key features of Emergency Reporting? Emergency Reporting offers incident reporting and records management as core features, along with incident management, incident response checklists, and historical reporting. It also includes compliance management, NEMSIS compliance, access controls/permissions, alerts/notifications, document management, equipment tracking, scheduling, and reporting & statistics for operational tracking. Integrations ### Which third-party tools and platforms does Emergency Reporting integrate with? Emergency Reporting integrates with Google Maps for mapping and location services. This catalog listing names one native integration, centered on geographic data and incident location support. Answer based on 2 reviews Getting Started and Support ### How easy is it to onboard and train a team on Emergency Reporting? Emergency Reporting is generally easy to onboard for firefighters and other frontline users, with reviewers describing it as user friendly and easy to teach to newcomers. Training is available in person, live online, and through webinars. Admins and teams needing deeper setup or custom workflows may need more time, and some reviewers wanted more included training. Answer based on 10 reviews Getting Started and Support ### What customer support options does Emergency Reporting offer? Emergency Reporting provides Email/Help Desk, Phone Support, and Chat. Reviewers describe support as friendly, patient, and responsive, with prompt answers and live phone help often noted. Some users, however, report that technical support has occasionally faltered and that planned enhancements were not fully delivered. Answer based on 4 reviews Ease of use ### Is Emergency Reporting easy to use for fire departments? Emergency Reporting feels easy to use for many fire departments, especially for daily incident reporting, tracking, and record management. Teams often like the straightforward setup, training resources, and responsive support, though some users find parts of the interface click-heavy, less intuitive, and harder to adapt for complex workflows or larger agencies. Answer based on 17 reviews ## Features AI summary Based on 79 EMS reviews Capterra data shows that buyers of EMS software rank the following features as their top priorities: - **NEMSIS Compliance** (**83%** of reviewers rated this feature as critical) - **Equipment Tracking** (**42%**) - **Reporting & Statistics** (**41%**) Emergency Reporting supports all three of the features reviewers value most: **NEMSIS Compliance**, **Equipment Tracking**, and **Reporting & Statistics**. Together, these capabilities help EMS organizations maintain compliant documentation, keep close watch over critical equipment, and review operational data more effectively, allowing teams to improve accuracy, readiness, and day-to-day decision-making. Equipment Tracking 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the location of specific equipment at all times Reporting & Statistics 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Scheduling 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Geographic Maps 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Visualize locations on a map Search/Filter 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Document Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Emergency Reporting 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Facility Management: Manage the maintenance of building facilities - Fleet Management: Management of commercial motor vehicles for work-related purposes - Fuel Management: Monitor fuel consumption and optimize fuel usage - Geographic Maps: Visualize locations on a map - Incident Management: Manage and track all disruptions and incidents - Incident Response Checklists: Checklist to confirm the incident and response. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shift Management: Facilitate the scheduling and coordination of employee shifts - Status Tracking: Track the status over time for a request, process, asset, or transaction - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 4.1 (42) 4.1 Based on 42 reviews ## Pricing Value for money 4.5 (40) Free Trial Free Version Basic $850.00 Per Month Value for money 4.5 (40) 4.5 Based on 40 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (41) 4.6 Based on 41 reviews ## User reviews Overall rating 4.4 Based on 43 reviews Filter by rating 5(24) 4(14) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent KP Kyle P. EM Analyst Government Administration ### "ER has been an amazing solution for automating Fire Dept Records, Inspections, Hydrants, Preplans, Personnel, & much more" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 15, 2025 I was involved in the initial training and implementation to out Fire Dept and have enjoyed its features for many years Pros The software is a great reaource to ensure NFIRS compliance and tracking daily check-offs and equipment inventory Cons They were bought out and will be no longer availble after Nov 2025 forcing us to switch to ESO Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Robert D. Firefighter Public Safety ### "ER for the fire service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 10, 2025 Emergency reporting worked for our department. Since they have been purchased by ESO, there should be greater enhancement to the platform. Pros Fire reporting, pre-plan layouts. Inventory was captured well. Cons The original Epcr was not favorable compared to other options on the market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joseph M. Battalion Chief Public Safety ### "No longer a viable solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 9, 2025 Overall, the experience was positive. However, they were acquired by ESO in 2021, and are planning a phase-out of the platform. I don't believe they are even accepting now customers, and existing customers are leaving in droves for other vendors. Pros In its heyday, the software was great! It focused on the needs of data-driven fire agencies and was somewhat customizable for the end user's needs. Cons Over the last several years, the company stopped innovating the product. Technical support began to falter, and previously-planned enhancements were never fully-realized. Switched from [Station Manager](https://www.capterra.com/p/121520/Station-Manager/) FirePrograms was too small of a company and their products didn't meet our agency's needs any longer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Rick R. District Chief Public Safety ### "Aldine Fire and Rescue" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 13, 2022 Are problems are quickly resolved. Pros It has all our information in it hard to change. Cons We really don't have any cons. We had worked all the bugs out and now we have to switch to ESO Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Samuel I. Sgt. Public Safety ### "Best Records Management System " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2019 I have been using software for about 8 years among several departments. Pros The ease of use makes this software the best that I have used. I have been in the fire service for 16 years. Cons A couple of the modules need to be worked on but, they are always attempting to make the software work better for all the users. Switched from [ESO Fire RMS](https://www.capterra.com/p/121521/FIREHOUSE-Software/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GF Greg F. 911 Director Public Safety ### "Reporting Made Easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 19, 2019 Our overall experience with emergency reporting has been nothing but good. This software is so much better than other reporting software we have tried in the past. Pros This software integrates with our other software and systems and has decreased our time required for completing reports by half or less. I cannot say enough about how much this software has helped with our reporting. Cons I honestly cannot think of any cons at all but I am required to say something so I guess it would be that fact that the software is not free. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Kelsey J. Firefighter/IT Support Public Safety ### "Not Simple To Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 11, 2019 Overall, our experience with ER was average, and could have been enhanced by not designing the system to be so complex. Sometimes, keeping something simple is the best route. Pros The software is designed to capture plenty of details which is very critical when collecting data for use in the fire service. Nothing was left out in the design of the system, and the reports that the system generates are required by our state property insurance association, which is an awesome feature. Cons We have been using Emergency Reporting alongside another software package for about 6 months, and we are preparing to stop using it due to the complexity of the interface. The interface requires too much clicking of the mouse and a lot of the windows shortcuts do not function within the web app. Too much clicking on a laptop or an on an iPad makes the user experience a lot more complicated than it should be. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jim K. Fire Chief Public Safety ### "Great Assett" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2018 Data and analytics are much easier than our previous program. Pros Ease of transfer of data. Easy to operate and access from anywhere. Data repository is awesome backing up any data put into the library. Support is excellent and very responsive. Cons Custom reports are customer driven. It usually takes several customers to suggest custom reports before they are built. But this usually does not take long. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BC Bret C. Lieutenant Public Safety ### "Excellent RMS for any department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2018 With the data we have collected in our first year and a half, we stand to improve our ISO score due to ease of reporting our data and finding areas to improve. Pros Ease of use, low cost for features included, and impact on operation with the data collected. Cons As a volunteer district, we have formulated a way to track personnel hours in the system which is working for us, but I believe there could be a better way to do so. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SB Shane B. Chief Non-Profit Organization Management ### "Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2018 Very good Pros Easy to use, for anyone to figure out and catch on quickly Cons N/A at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121517/Fire-Package/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [EPR FireWorks vs Emergency Reporting](https://www.capterra.com/compare/121517-162019/Fire-Package-vs-EPR-Fireworks)