Who Uses This Software?

We have customers all over the United States ranging from small rural fire districts, multi-station agencies, counties, and even the Department of Defense.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Emergency Reporting
  • www.emergencyreporting.com/
  • Founded 2003
  • United States

About Fire Package

The Fire Package by ER is a powerful firehouse software that lets you easily track, manage, & analyze whats going on in your station. Our NFIRS Reporting tool is your main entry point for data & insights about your dept. The Occupancy Module organizes information about the buildings in your community, flexible tracking tools make LOSAP easy & our Training Module helps you make sure that your team is up to speed.


Fire Package Features

  • Custom Map Views
  • Equipment Tracking
  • Event Calendar
  • Facility Pre-planning Data
  • In-Vehicle Navigation
  • Incident Response Checklists
  • Pictometry Imagery
  • Scheduling
  • Search

Fire Package Reviews Recently Reviewed!


Excellent cloud based solution for fire service reporting.

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Emergency Reporting is extremely easy to use, intuitive and highly functional for our fire department. They are continuing to find quality business partners to enhance their software without losing sight of their core offering. The reporting is excellent and easy to use, and incorporates all the data sets we are looking for. We were previously with Fire House software, and we hated every aspect of that system. Emergency Reporting is a 1000% improvement!

Cons: The complexity of the NFIRS code is maddening, but that is not an issue with ER, that's an issue with our wonderful Federal government. A few times our incident reports have a "red" box indication incomplete data, and at times it is tough to figure out why. It could be more intuitive in the area by calling out the issue such as "your on-scene time is before your response time". When a box wont turn green it would nice to see a pop-up.

Overall: Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department.

Capterra loader

The software is primarily designed for smaller and rural agencies. Difficult to manage large dataset

Aug 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Clean Windows like interface. Cloud based accessible from any internet connected device. Device platform agnostic.

Cons: Shared cloud platform so unable to customize for specific agency needs. Has difficulty managing large datasets. Non-intuitive in some areas.

Overall: We were coming from FIREHOUSE Software and our data was in poor shape. To implement to this product we had to clean up our data for import so that was a benefit.

I love it and it's way better than FireHouse!

Oct 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is everything FireHouse is not! This software is free from our state and I tried it because I was completely fed up with FH. SOOOOO GLAD I DID!!! The program is responsive, easy to use, clean looking, modern, I honestly can't say enough good things about it. The best part is when you call for customer support a real live person answers the phone!

Vendor Response

by Emergency Reporting on October 26, 2015

Chief, thank you so much for your kind review. We appreciate your time in writing your thoughts on our system down!

Sydney from Emergency Reporting