# Emergency Reporting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Emergency Reporting the right EMS solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121517/Fire-Package/reviews --- Emergency Reporting 4.4 (43) [View alternatives](https://www.capterra.com/p/121517/Fire-Package/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Emergency Reporting Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Joseph M Battalion ChiefPublic Safety, 51 - 200 employeesUsed the software for: 1-2 years. “Technical support began to falter, and previously-planned enhancements were never fully-realized.“ January 9, 2025 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grant M. Lead Instructor Higher Education Used the software for: 2+ years ### "So much easier than the way we use to do it." November 29, 2018 5.0 We have had zero problems with the actual program. We have not done the training we should have on it at times and have had to figure out a few things on our own, but that is not because the training isn't available. Overall we are extremely happy with the product and service we have been provided. It makes us a much more effective department. Our insurance agents love us because of the speed of the reports and all the information they contain. Being able to send them a link to the report lets them print off the pictures full size in color versus us printing them off with our old black and white printer with 8 on one page. They love it! Pros The ease of use is top priority for our department. We used paper TEXFIRS previously, years ago, and have loved using Emergency Reporting for the past number of years. The entry portion is a little more involved than the paper was, but it is not burdensome once you do a few. The fact that we can store and retrieve so much information and files about a call is pretty amazing. Finding calls no longer involves boxes of paper, only a few strokes on the keyboard. Cons The technology is getting there. Mobile usability is getting better, but last I checked, you still cannot upload files from a tablet or phone. That would be a really great addition. Review Source KP Kyle P. EM Analyst Government Administration Used the software for: 2+ years ### "ER has been an amazing solution for automating Fire Dept Records, Inspections, Hydrants, Preplans, Personnel, & much more" March 15, 2025 5.0 I was involved in the initial training and implementation to out Fire Dept and have enjoyed its features for many years Pros The software is a great reaource to ensure NFIRS compliance and tracking daily check-offs and equipment inventory Cons They were bought out and will be no longer availble after Nov 2025 forcing us to switch to ESO Review Source Joseph M. Battalion Chief Public Safety Used the software for: 1-2 years ### "No longer a viable solution" January 9, 2025 3.0 Overall, the experience was positive. However, they were acquired by ESO in 2021, and are planning a phase-out of the platform. I don't believe they are even accepting now customers, and existing customers are leaving in droves for other vendors. Pros In its heyday, the software was great! It focused on the needs of data-driven fire agencies and was somewhat customizable for the end user's needs. Cons Over the last several years, the company stopped innovating the product. Technical support began to falter, and previously-planned enhancements were never fully-realized. Switched from [Station Manager](https://www.capterra.com/p/121520/Station-Manager/) FirePrograms was too small of a company and their products didn't meet our agency's needs any longer. Review Source RD Robert D. Firefighter Public Safety Used the software for: 2+ years ### "ER for the fire service" January 10, 2025 4.0 Emergency reporting worked for our department. Since they have been purchased by ESO, there should be greater enhancement to the platform. Pros Fire reporting, pre-plan layouts. Inventory was captured well. Cons The original Epcr was not favorable compared to other options on the market. Review Source SR Steven R. Assistant Chief Used the software for: 2+ years ### "Excellent cloud based solution for fire service reporting." May 14, 2018 5.0 Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department. Pros Emergency Reporting is extremely easy to use, intuitive and highly functional for our fire department. They are continuing to find quality business partners to enhance their software without losing sight of their core offering. The reporting is excellent and easy to use, and incorporates all the data sets we are looking for. We were previously with Fire House software, and we hated every aspect of that system. Emergency Reporting is a 1000% improvement! Cons The complexity of the NFIRS code is maddening, but that is not an issue with ER, that's an issue with our wonderful Federal government. A few times our incident reports have a "red" box indication incomplete data, and at times it is tough to figure out why. It could be more intuitive in the area by calling out the issue such as "your on-scene time is before your response time". When a box wont turn green it would nice to see a pop-up. Review Source Kevin H. Fire Chief Government Administration Used the software for: 2+ years ### "Rock Hill Fire-EMS" November 29, 2018 5.0 We switched from a different vendor when the lack of support became to much to deal with. My crews were able to learn the reporting software very quickly and loved the fact that you could move forward and backwards without losing data. We use many of the different feature at our fire dept. and it has helped the captains to be extremely efficient with their time. It doesn't take any time to put in an incident report and they're back with their crew in just a few minutes. We will be a long term customer of ER. Pros The ease of use was one of the biggest reasons we went with ER. Cons It's hard to say it's a con but the amount of reports that you can generate is tremendous, especially for admin when dealing with city government. Review Source BR Blake R. Firefighter Public Safety Used the software for: 1-2 years ### "Great Company to Work With, Minor Flaws." November 30, 2018 4.0 Other than the problem listed in the cons, which I find to be a quite annoying, yet minor flaw, Emergency Reporting works well and is very versatile. It takes many different software applications and puts them into one easy to use website. Pros This software is some of the easiest to work with that my department has had. Everything is well organized and easy to teach to any newcomers. All it takes is one person who knows how to handle the software and then it can just spread from there. It has many functions other than just the reporting software as it will also track maintenance, training, certifications, inspections, and much more. Cons My biggest gripe about Emergency Reporting is that there isn't a section for vehicle information in the reporting section of it. This makes it extremely difficult when doing a report for a motor vehicle crash or fire where the information is necessary but you have to either make your own specific sections for it or just add it to the narrative. I would also like to see a mobile app developed for the reporting side as this would be better to use for departments such as mine that has iPads. Review Source VR Verified Reviewer Data Technician Government Administration Used the software for: 1-2 years ### "review" November 29, 2018 4.0 Pros Overall, it is very easy to use. NFIRS reporting is streamlined and quick. Occupancy module is thorough in information about an occupancy. Cons NFIRS incidents are not automatically assigned to a user (who would be responsible for completing the cal). If I change any personnel to Inactive status (due to retirement or leaving our FD), they are removed from all historical calls that they were on. Review Source VR Verified Reviewer Operations Captain Government Administration Used the software for: 2+ years ### "Emergency Reporting Product Assessment" November 30, 2018 5.0 Emergency Reporting assisted the department greatly with overall organization and communication. Remote access helps all personnel stay informed. Pros The ease of use with basic programs and the support access. Cons The shift module and not having reoccurring calendar items. Review Source Anthony L. Acting Assistant Chief Used the software for: Less than 6 months ### "The software is primarily designed for smaller and rural agencies. Difficult to manage large dataset" August 1, 2018 3.0 We were coming from FIREHOUSE Software and our data was in poor shape. To implement to this product we had to clean up our data for import so that was a benefit. Pros Clean Windows like interface. Cloud based accessible from any internet connected device. Device platform agnostic. Cons Shared cloud platform so unable to customize for specific agency needs. Has difficulty managing large datasets. Non-intuitive in some areas. Review Source CS Catlin S. Assistant Fire Chief Public Safety Used the software for: 1-2 years ### "Great Software " November 29, 2018 5.0 Pros How easy it is to use and the different types of reports I can run. Cons I wish on the section where you can generate questions for your staff to answer. It would give you the option to select more than answer. Example being if it asked were power tools used I can only select one tool or the “All of the above”. When sometimes we might just to check off 2 or 3 tools. Review Source KJ Kelsey J. Firefighter/IT Support Public Safety Used the software for: Less than 6 months ### "Not Simple To Use" April 11, 2019 5.0 Overall, our experience with ER was average, and could have been enhanced by not designing the system to be so complex. Sometimes, keeping something simple is the best route. Pros The software is designed to capture plenty of details which is very critical when collecting data for use in the fire service. Nothing was left out in the design of the system, and the reports that the system generates are required by our state property insurance association, which is an awesome feature. Cons We have been using Emergency Reporting alongside another software package for about 6 months, and we are preparing to stop using it due to the complexity of the interface. The interface requires too much clicking of the mouse and a lot of the windows shortcuts do not function within the web app. Too much clicking on a laptop or an on an iPad makes the user experience a lot more complicated than it should be. Review Source AG Aaron G. Fire Marshal Public Safety Used the software for: 6-12 months ### "Quick thoughts" December 3, 2018 5.0 The product is very easy to use and is expandable with department the training and daily log has change our department. Pros Easy to use Flexible A lot of data pre-input Awesome support Great training Cons Menu not in alphabetical order No place to put P.O. numbers Truck check limitations Review Source AH Ann H. Deputy Chief, EMC Used the software for: ### "I love it and it's way better than FireHouse! " October 26, 2015 5.0 This is everything FireHouse is not! This software is free from our state and I tried it because I was completely fed up with FH. SOOOOO GLAD I DID!!! The program is responsive, easy to use, clean looking, modern, I honestly can't say enough good things about it. The best part is when you call for customer support a real live person answers the phone! Review Source Response from ESO October 26, 2015 Chief, thank you so much for your kind review. We appreciate your time in writing your thoughts on our system down! Sydney from Emergency Reporting MH Marty H. Fire Marshal Public Safety Used the software for: Less than 6 months ### "ER Review" December 4, 2018 4.0 Pros Able to track data easily and make reports for when requested Cons Not able to share sites with other departments Review Source RR Rick R. District Chief Public Safety Used the software for: 2+ years ### "Aldine Fire and Rescue" November 13, 2022 4.0 Are problems are quickly resolved. Pros It has all our information in it hard to change. Cons We really don't have any cons. We had worked all the bugs out and now we have to switch to ESO Review Source TR Todd R. Training Coordinator/Asst Chief Public Safety Used the software for: 1-2 years ### "Fire Dept" November 29, 2018 4.0 Pros 1\. Support - I like that when I need help, ER staff gets back to me usually within 24 hours. They are available via chat, email, and phone. Support for the fire reporting system we used before would take 48-72 hours to get back with us and usually couldn't give the needed assistance. 2. Learning the system - there are many ways to learn the ER system. Using the support system, there are links to webinars and other training materials. ER staff is willing to take time to make sure that users learn how to maneuver in the system. Awesome! 3. Upgrades - the system is constantly being upgraded based on recommendations by the users to make it better. Entry and tracking of apparatus, staff, and equipment is made easier using the ER system. 4. Easy to use on a tablet allowing for reports to be entered while on emergency scenes and can access the system wherever we go. Cons pro/con - so many reports that finding the right one may take some time. need to learn how to make my own report(s) and have them specialized. Review Source BH Bo H. Accreditation Manager Public Safety Used the software for: 1-2 years ### "Great Product with a Great Support Team" November 30, 2018 4.0 Emergency Reporting has allowed the department to consolidate many different applications in to one easy to use system. There were a few struggles early on due to Emergency Reporting having some compatibility issues with a larger fire department, but the company's great support team immediately began correcting the issues. The reporting features of Emergency Reporting have allowed the department to track performance faster, more efficiently, and more easily. Pros Emergency Reporting is a robust system recording everything from incident, occupancy, inventory, and maintenance in a very easy to use application. The support staff for Emergency Reporting is incredible, and treats their customers like family. Cons Initially, the security settings for Emergency Reporting were not granular enough to be able to tailor different experiences for different user levels. This was very challenging for a larger, metropolitan department. However, the team at Emergency Reporting immediately began working to correct issues that our department was having. Review Source GF Greg F. 911 Director Public Safety Used the software for: 2+ years ### "Reporting Made Easy!" November 19, 2019 5.0 Our overall experience with emergency reporting has been nothing but good. This software is so much better than other reporting software we have tried in the past. Pros This software integrates with our other software and systems and has decreased our time required for completing reports by half or less. I cannot say enough about how much this software has helped with our reporting. Cons I honestly cannot think of any cons at all but I am required to say something so I guess it would be that fact that the software is not free. Review Source JW Jim W. Assistant Chief Government Administration Used the software for: 1-2 years ### "User Friendly and Outstanding Customer Support" November 30, 2018 5.0 I regularly utilize ERS Support, especially when we were setting up our system. They were always responsive with chat, email, and phone support. I have attended 2 conferences (highly recommended for the new user) and can tell that each and every employee of ERS is very invested in seeing the end users succeed. Pros Several items stand out about ERS and their software. When we first started our subscription, the setup was very straight forward on the administrative end. There are many helpful articles and videos that ease the transition from whatever software package you may have used in the past. The software is intuitive for the casual user, with many modules featured that you would find elsewhere. Cons On the administrative end, I miss the ability to create my own reports and queries without converting data to excel (I had this feature previously). I also miss the Autotask feature (reports would run themselves daily/weekly/monthly, etc) that I had with my previous vendor. Review Source WH William H. Assistant Chief Public Safety Used the software for: 2+ years ### "Fire Package review" December 7, 2018 5.0 Overall my department has enjoyed being able to pull statistics any time they are needed from any location. The reports that are included make reporting to the district's board of directors easy and gives them an excellent picture of how we deliver services. Pros I like not having to host the program locally. While still adhering to industry standards for security and tracking the program can be accessed from anywhere you have an internet connection. This feature makes it especially powerful. Cons As with any software designed to be used by a multitude of agencies the ability to make minor changes to look and feel must go through the normal process of review and validation among all users. It would also be nice to put together some custom reports without going through the formal process. Review Source TW Timothy W. EMS Supervisor Medical Practice Used the software for: 2+ years ### "Rural EMS" November 30, 2018 5.0 ERS generates statistics and reports that are complete and easy to follow, when the Hospital Board askes for information, I print out the relevent report and submit it, it's just that easy. Pros Emergency Reporting is the one program that does it all for us. We are a small rural hospital based EMS agency, our dispatch center is 60 miles away. We cover close to 1000 square miles of ocean front, back country, logging sites, rivers and communities. Emergency Reporting has us on our way, tracks our vehicle usage, and the EMS packet tracks calls, procedures, meds, mileage you name it, not to mention a comprehensice EPCR. Cons The date format is different on different pages, some you must put in the /, others its automatic. Review Source JC Jerry C. Captain Public Safety Used the software for: 2+ years ### "This is a great product and the customer service is amazing!" November 30, 2018 5.0 The customer service provided by Emergency Reporting and their entire team is AMAZING, and probably the best that I have ever experienced from a company. No matter how I contact them (call, email, or the live chat feature on the Support page) their qualified staff is always friendly, patient, and eager to help. Additionally, their responses and updates to my questions have always been prompt and consistent. Thank you ER Support Team. You are Awesome! Pros Emergency Reporting offers our fire department a user-friendly, functional, and flexible platform. Also, the customer service is outstanding. Cons I don't have any dislikes about the software. Review Source SI Samuel I. Sgt. Public Safety Used the software for: 1-2 years ### "Best Records Management System " December 11, 2019 5.0 I have been using software for about 8 years among several departments. Pros The ease of use makes this software the best that I have used. I have been in the fire service for 16 years. Cons A couple of the modules need to be worked on but, they are always attempting to make the software work better for all the users. Review Source AL Anthony L. Captain Public Safety Used the software for: 2+ years ### "Best Reporting System ever!" November 29, 2018 5.0 The reporting section in ERS allows us to develop reports in seconds that used to take hours. ERS also integrates well with our Streetwise MDT system and this has reduced the time it takes to complete reports. Pros This is a comprehensive software system for a Fire or EMS service. This software has nearly 0 downtime reliability along with a modular system that allows you to use as much or as little as you need for your department. Cons We would like to be able to get some custom reports without having to ask for it to be developed as well as the expense involved. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.