# Page 2 | Emergency Reporting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Emergency Reporting the right EMS solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121517/Fire-Package/reviews --- Emergency Reporting 4.4 (43) [View alternatives](https://www.capterra.com/p/121517/Fire-Package/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Emergency Reporting ## Showing most helpful reviews Showing 26-43 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DF Doug F. Fire Chief Public Safety Used the software for: 2+ years ### "South Padre Island Review" December 3, 2018 4.0 Tracking performance measures is the most important. Secondly, use as a NFIRS platform is required. As a fire department, we are required to provide incident reports to the State of Texas. Emergency Reporting fills that requirement. Pros It is easy to use and compatible with most RMS/CAD systems. I wish I had more time to play with it. As it is, I have an officer assigned to being the SME on its use. Cons It will cost me $$$ each year to achieve a link with my current CAD. Since we are planning on replacing our CAD, It makes no sense to spend that money now. Review Source CH Christopher H. Division Chief Public Safety Used the software for: 2+ years ### "Good not great" November 29, 2018 3.0 Overall, ok. I will start looking soon for anything else on the market that could be better. Pros Ease of use for most things, this program lacks so much though! Where is the ability to create reports? where is the ability to track inventory in the inventory slot, why doe most of that have to be done in maintenance? Cons No training, seems like an unfinished product. Why do different part look and interact differently? Because some parts are updated and work and others don't? Review Source JP Jose P. Assistant Chief Public Safety Used the software for: 2+ years ### "Maury County Fire Department " November 30, 2018 5.0 Pros ERS is easy to set-up and use. The ability to use it anywhere there is an internet connection makes it easy for our personnel to access and enter information. Cons ERS does not have too many cons. I would like to be able to move info easier to our website. Review Source JK Jim K. Fire Chief Public Safety Used the software for: 2+ years ### "Great Assett" December 10, 2018 5.0 Data and analytics are much easier than our previous program. Pros Ease of transfer of data. Easy to operate and access from anywhere. Data repository is awesome backing up any data put into the library. Support is excellent and very responsive. Cons Custom reports are customer driven. It usually takes several customers to suggest custom reports before they are built. But this usually does not take long. Review Source RC Randy C. Captain Government Administration Used the software for: Less than 6 months ### "Captain Randy Childress" November 30, 2018 4.0 I am very impressed with the response of the staff and support. The suggest a feature is actually utilized and implemented. Also there is follow through on the reports that I would told would be coming (State Training Export Reports) Pros The best part of this software is the ease of use. Our previous program required a strong understanding of databases. Emergency Reporting has the ability for all fire department users understand and use 100 percent of the system without special education. It allows firefighters and officers to spend their time being firefighters and officers not learning database logic. At the same time Emergency Reporting offers great statistics and reports that are not offered in other programs. In short we utilized a competitor for the past 18 years. Switching to Emergency Reporting is the best decision my department has made in the past 10 years. Cons The system lacks some customization but makes up for it in the ease of use. Also more options to do bulk assignments or bulk operations would help with uploads. Review Source DC David C. Asst. Fire Chief Public Safety Used the software for: 1-2 years ### "Super User Friendly" December 6, 2018 4.0 Emergency Reporting has been a great reporting software. Pros Emergency Reporting is very user friendly. Built in query reports are a great tool, creating year end, ISO, and other general reports (i.e. training, call volume) a breeze. Cons Some add-on's didn't work well for our purposes. There does seem to be occasional glitches, but are mitigated quickly by Emergency Reporting. At this time, ER does not have EMS set up with the State of Missouri. Review Source CC Crystal C. Lieutenant/EMS Coordinator Public Safety Used the software for: 2+ years ### "Versitile" December 4, 2018 4.0 In most every case, they are able to solve the issues that I have and be able to give me the information that I need. The reports that I am able to run are generally spot on Pros It gives one area for a majority of the information that we have Cons It does take some time for new ideas to be implemented Review Source GS Gloria S. Fire Marshal Coordinator Government Administration Used the software for: 2+ years ### "Fire Package Review" November 29, 2018 5.0 It is a great software to keep up with everything, uniforms, apparatus, employees, daily logs. I've been to at least 2 seminars and it was a great experience. Customer service is great!!! Pros It is very user friendly and easy to manage. Cons I have nothing, like I said it is a great software! Review Source BC Bret C. Lieutenant Public Safety Used the software for: 1-2 years ### "Excellent RMS for any department" December 10, 2018 5.0 With the data we have collected in our first year and a half, we stand to improve our ISO score due to ease of reporting our data and finding areas to improve. Pros Ease of use, low cost for features included, and impact on operation with the data collected. Cons As a volunteer district, we have formulated a way to track personnel hours in the system which is working for us, but I believe there could be a better way to do so. Review Source BB Brad B. Captain Public Safety Used the software for: 2+ years ### "Decent" November 30, 2018 3.0 Pros Fairly easy to use and covers just about everything we need in the fire service. Cons Cost. Every module cost more, was told we would be able to create reports and there is an extra cost for that, still no iPad app. Review Source NS Nancy S. Executive Administrator Public Safety Used the software for: 1-2 years ### "Emergency Reporting Softward" November 30, 2018 5.0 We switched from another fire service records management system. The transition was seamless. Support and training were excellent. Pros This software is an easy to use, comprehensive system for capturing and maintaining data for the fire service. Cons There are many canned reports to meet most needs, but the inability to create custom queries and reports is a drawback. Review Source CW Cary W. Fire Chief Public Safety Used the software for: 6-12 months ### "One Year In" December 4, 2018 4.0 Everything has been great. Pros Ease of use - everything works. Firefighters were able to learn very quickly. Cons No Customizable reports. Cost of having a report built is extremely restrictive. Also have not been able to get the CAD issue fixed-likely our issue. Review Source TH Tianna H. Manager Government Administration Used the software for: Less than 6 months ### "Honest or Too Honest?" November 29, 2018 3.0 I didn't choose to switch programs so I don't have a choice but to use it. Pros Fairly easy to navigate my way through the system and tabs. Reports are easy to use. Cons Purchase the software, but don't get any training on how to use the software unless you purchase expensive training. Doesn't do half of the things I need it to do like Firehouse does. Can't track attendance for Public education events, or assign stations or units to events. Can't bill for inspections or violations. Can't track Hydrant inspections only full flow test which some departments are not allowed to perform. Can't customize every report to exactly what you need, only some can be customized. Review Source KL Kevin L. Firefighter / EMT and Training Chief Public Safety Used the software for: 6-12 months ### "Farmersville Fire Department" November 29, 2018 4.0 I really like the way it ties TEXFIRS and NFIRS reports together instead of having to send reports to each entity. Pros Its a lot easier to run reports, It helps in sending reports to the City. Cons Needs more categories geared towards all volunteer departments or Combination Departments Review Source SB Shane B. Chief Non-Profit Organization Management Used the software for: 1-2 years ### "Great Program" December 7, 2018 5.0 Very good Pros Easy to use, for anyone to figure out and catch on quickly Cons N/A at this time. Review Source GN Greg N. Captain Government Administration Used the software for: 2+ years ### "Great RMS" November 29, 2018 5.0 Very pleased with FR. Pros It is very easy to use. I like to feature that I can send a report back to my people if there is something wrong. This helps with training new firefighter in report writing. Cons finding the right report I want to create. Review Source JF Jeffery F. Fire Marshal Government Administration Used the software for: Less than 6 months ### "We have just started using this product, so much is still new to us." November 29, 2018 4.0 Less paper work, ability to deliver an inspection on the fly. Pros Price and ease of use. As we move forward we will have a better understanding. Cons N/A at this time. Again, with time we may have something we do not like. Review Source KC Kelly C. Fire Chief Public Safety Used the software for: 6-12 months ### "Wortham Fire Department" December 3, 2018 5.0 Pros Very easy to use and the multiple functions you can use it for Cons Little expensive but worth it over all. Review Source Similar Products Featured ## Related categories [Fire Department](https://www.capterra.com/fire-department-software/)[EMS](https://www.capterra.com/ems-software/)