Firehouse Software

FIREHOUSE Software

2.5 / 5 9 reviews


Average Ratings

9 Reviews
  • 2.5 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

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About FIREHOUSE Software

FIREHOUSE Software is intuitive and easy to use without computer training.


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FIREHOUSE Software Features


FIREHOUSE Software Reviews Recently Reviewed!

Frustrated by Firehouse implementation that never happened, even though paid. Ripoff.

Nov 07, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Our Fire Dept. chose Firehouse. We paid them thousands. As per contract we sent them the data from our current Fire Records system to convert. They loaded it for us to inspect. Many jumbled fields. Marked errors after extensive review and sent back. Came back with many errors, sent back. The salesman dodged our contact attempts for months. Still haven't worked out migrated database. Go-Live originally to be June 2016. It's now November 2017. We paid thousands. Only have a demo with bad data in it. We still use our original Fire Records system. What I like most is we aren't using Firehouse and we're not giving them anymore money. I also like the idea of filing a lawsuit for non-performance.

Cons: The service response is a swindle. The proprietary database doesn't import data very well. Never used it in production because of it's never been finished. The company has not honored the agreement. 1.5 years and still not implemented. They have the nerve to put us on their customer list. Run away.

Overall: Firehouse cost us thousands and it is useless because it never worked. We've gone to Fire Records from Tritech.

Does a lot of things pretty good

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I'm currently using the 7.x version and not FHnet. I have only played with FHnet and cannot give guidance. I also use the client provided server model and have not used the hosted services offered.

Admin side is fairly straight forward and easy to use.

They used a proprietary software for reporting in the older version based on FireFox. Crystal knowledge will go a long way with this. They have conferences every year and they teach you everything you might need to know about reporting (the best reporting courses I have ever taken). The newest version is using SQL reporting which is free and has a lot of youtube videos. The conference again will help with this.

User side is straight forward, but a little clunky.
Easy to set custom rules and require fields when you want.

Interfaces with many other software packages including: Kronos Workforce TeleStaff, OSSI CAD, Rescue One CE provider. If you have a little database knowledge, you can do just about anything. Lots of task that can be set up automatically. Automated reports. It is easy to import bulk data and export bulk data from the software directly.

Also have a ipad version for inspections.

Cons: Tech support usually makes you leave a message, but generally calls back within a few hours.

Started using other software for scheduling, truck and SBCA checks because they are easier.

Did not like the EMS package offered. They could do very little customization. When I asked about a field that would be required by my region, they stated that not enough people wanted it so they would not do it. I would say the 9 county region around Houston, Texas as being a very large group of people.

IT Administrator of Firehouse for Fire / EMS

Aug 15, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It integrates with our CAD. When it works, it works okay. It does what it says for the most part, and has been around for awhile.

Cons: When you call in with a problem, the tech has 20 minutes to fix the problem, and then they make it into a ticket. It can takes many days to hear back about it. Sometimes I have had to call in multiple times about the same open ticket, and have to talk through the issue from scratch with each one.

The software is definitely not intuitive in any way. It is 5 clicks to attach a document to an occupancy, and if it doesn't work, that's at least 4 days to get it fixed. Sometimes it seems like most of the repair tech's themselves don't understand the software. One time I was asked if I had Googled the error code myself to see if I could find anything.

The FH Inspector app requires many things to work together for the program to work, which means it doesn't work as much as it does. The Fire Marshals still carry paper with them for when it is down.

Horrible. They don't care about their customer, only their bottomline

May 23, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Cons: It's awful and I would NOT RECOMMEND. It is redundant, not easy to fill out, and there are no manuals to help users make it work better for their needs. I contacted Customer Service and it took them 2 weeks to get back to me for a simple database question. They were really nice, probably the nicest company reps I've dealt with, but not very helpful for an immediate need. It would have taken me less time to hand write the list that I was asking about.
Don't even get me started on their sales team, THE WORST. If I didn't HAVE to use this system, I wouldn't. Trust me, there are better options out there.

Easy but not Fire Fighter easy...

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is full featured and robust however it is not the most intuitive software out there no matter how few programs do what Firehouse does. It is time intensive and the 'automation' could be better.

Reports-Ok everything else way to complicated FH Sketch etc

Sep 11, 2016
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Options and what it can do

Cons: It's so complicated that you can't utilize all that it offers

Overall: FH Sketch is WAY to complicated unless you are a CAD pro and know all of the functions and how to operate the program. I have spent hours reading and watching how to videos and I can get it done but it is NOT user friendly at all. Mobile inspections not a plus. FireHouse can do at lot of things - but it needs a major overhaul to make it user friendly

Recommendations to other buyers: Save your $$$

Excellent program for managing calls, training and manpower

Jan 13, 2016
4/5
Overall
5 / 5
Ease of Use
1 / 5
Customer Support

Comments: Customer service stinks, and is even worse if you are using the cloud version.

Horrible all around

Oct 26, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I absolutely detest this software. I would seriously rather pull my fingernails out than use this ever again. It is slow and not responsive, it is not easy to use and although it may track everything under the sun and that sounds great, but is a huge consumer of time. It does way too much for what the average user needs it to do. We just went with what our stated provides for free and I couldn't be happier. The new system is fast, intuitive and someone actually answers the phone when I call. With the free software we are compliant with both the state and federal reporting so we still remain eligible for grants with way less hassle.

It's Crap

May 05, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Fire House Is the worst software I have ever used.