Average Ratings

256 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Office Practicum
  • www.officepracticum.com/
  • United States

About Office Practicum

Discover the leading EHR built by, and for pediatricians. Office Practicum powers pediatric practices and profitability. 97% of practices that start with OP stay with OP. Call 866-809-2186 today to learn more!


Office Practicum Features

  • Admissions Management
  • Billing & Invoicing
  • Charge Capture
  • Clinical Notes
  • Code Processing
  • Custom Bundles
  • Electronic Health Record
  • HIPAA Compliant
  • Practice Management
  • Scheduling
  • SMS Messaging
  • Vaccine Management

Office Practicum Reviews Recently Reviewed!


Office Practicum delivers

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: This overall is a great program.

Pros: This is a pediatric software. The designers have built-in designs that are tailored to meet the demands of many pediatric offices. As times and requirements from multiple agencies change, the designers are quick to meet these new challenges. It is easy to use. We have trained new doctors, nurses, front office with no problems. It also has ways to keep confidentiality matters under control. We are able to do everything that we need to do on the software. The designers are prompt to handle problems and prompt to respond to new requirements including requirements, it seems, from the state level for each of the states. We also use the program for billing purposes, and have had no problems with the billing end of things. You can have your own design features added easily and make your own templates for almost everything. Plus, making templates is very user-friendly

Cons: Some of the things we need to do on the software comes at an additional price. For example, if you want to be storing on the cloud or you want the software to send emails of upcoming appointments to patients. Sometimes there are a lot of clicks that seem could be decreased. Extra clicks is time consuming. There are other things that could improve workflow as well which would also improve time consumption.

Pediatric Bliss

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using OP for about 20 years now and have watched it grow and change like any child from infancy to adulthood, and this program has matured to an invaluable tool for pediatric practices across the country.

Pros: This is one of the easiest programs I have ever used. The point and click on most screens has made a computer dummy like me a genius when it comes to doing my job, or even helping out in areas of the program that are not in my every day job description. Entering payment, doing diagnostic testing in house or sent out to the lab, exam notes and prescriptions have become easier and quicker plus more legible. The program helps track tasks which need to be done when children come in for visits so nothing can be forgotten, vaccines history is available so appointments can be made within the correct time frame to the child to receive them so visits are not lost on early scheduling. This program, if used to it's fullest potential can be a doctors' dream come true.

Cons: There are very few cons to this program, but with all computer generated software, there is the occasional update that doesn't go well. When that happens, support at OP is usually on top of it and a fix is done asap, after all computers are only as good as the programmer and we are all human.

Horrible. You will Loose money!

Mar 15, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: I do like the fact that you can drag and drop an appointment on the scheduling screen. That is really about it.

Cons: I HATE the call center for your issues. They LITERALLY never know how to fix a thing. They will close a case without an actual answer. You will get a link to a description of what the report is. Not how to fix an issue. The amount of clicks it takes to get anything printed is absurd. The rx writing is absurd. Your nursing staff should be able to send a refill on a chronic med without an issue but this system makes it impossible. They have LOTS of glitches that they NEVER know how it happened or how to fix it. They will say " well we need to see your work flow to recreate the problem". Its a glitch you can't recreate it. The owner is extremely rude and hard to deal with. We have had this system for 6 months and are still not seeing a good number of patients. The billing portion of this system is a complete nightmare. They have sooooo many places to look for charges and so many reports that are all completely different with completely different information on them that should overlap. I can't warn you enough to STAY AWAY!

Overall: None. I really like VERY VERY little about this software.

Great for Pediatric Practices

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The pre training was great!

Pros: IT is extremely pediatric friendly, There is a lot of good support.There is a support staff that you can reach through telephone, email or chat along with a list serve with a lo of other offices to so how every one does things or is there is an easier way then what you are doing. The software is very user friendly and the report modules are great. We have not even used all that is available such as the MU product and the Portal which I have heard are good too. Yesaly conferences are a great way to meet others on the program and have great classes to pick up new ideas and learn of changes.

Cons: Billing reports were a little harder to get used to. Our billing person has no problem but did take a little training.

The more prep work you do prior to going live, the better you are!

Aug 26, 2014
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It's pediatric-specific. I love the charge entry and the scrubbing part of it for billing. Messaging is great. It's a robust system.

Cons: It will definitely take your physicians much longer to do their job. Electronic is not quicker. Don't shortchange yourself with training and e-learning time in advance. Scanning paper, having consults, and creating legacies are tedious and a lot of work. We're still trying to work on this process. With paper, the providers could glance at it quickly and sign off on it. Now, you have to scroll down through everything, and it's a much longer process. Physicians are still spending additional time (hours) in the evenings doing messages and reviewing their scans. Billing statements are not user-friendly. They are hard to understand and explain to a patient. There's too much detail on them. There's no training on the upgrades. You have to figure them out yourself.

Recommendations to other buyers: Do as much prep work as possible, and get as much scanned into the system prior to going live. My providers started four months in advance, and that still wasn't enough time. Get your templates done in advance. Implement in steps. We implemented the billing and scheduling December 1st, vaccines and eRX in January, and the EMR portion in mid-March. During that time, it gave the providers and nursing staff time to get familiar with the system. This really worked well. I think we were the first group to implement a setup like this with OP. I think they will agree it worked well. Get training in billing prior to going live. The superuser training was not helpful for billing purposes. Our salary cost increased considerably because we had to hire scanners and pay overtime for permanent staff. Physicians had to start early and stay late to accommodate the patients needing to be seen. They've pretty much lost their lunch time to do messages and review scanned paperwork. Just be prepared!

Excellent...

Apr 29, 2015
4/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: OP has been the best product for pediatrics. It really helps to have someone in the field such as Dr. Kressley, that understands how and what is needed from the provider level to the scanner level. Our documentation has improved as well as our vaccine counts. OP is always upgrading to get the most usage out of OP. The PM side has improved over the last 2 years. They bring us to their conference, teach us new and exciting things and not to mention they feed us well.

Cons: Slowness. This is a big issue for our office on Monday's when we are trying to schedule 6 providers. It's a known glitch with 14 but I'm sure this will be resolved as well.

Recommendations to other buyers: Go to other offices that use OP. See how it works. We recommend in house server. Vaccine scanner for your vaccines. Do your homework. Figure out if you like templates and who in your office is going to set them up. Give your Providers and staff enough time to train. We went live on the PM side first and in the meantime was working on training and setting up templates for the EMR side.

Office Practicum

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using OP for almost 4 years and we are very happy with it. We did a lot of research before we chose OP and we are glad we chose this product. OP is very "user" friendly for pediatricians; whereas, the other products out there were not. This made the transition for paper charts to EMR a much smoother process than we anticipated. No regrets!!!

Pros: Ease of use. Support at OP is fabulous...very quick to respond and solve issues.

Cons: Not happy with the speed of retrieving messages. wish it were quicker. Not sure if this is just our system or a glitch with OP. OP is looking into it.

Review of Office Practicum - Pediatric EMR

Nov 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) OP is designed specifically for outpatient pediatrics and thus is the best pediatric EMR on the market. 2) Best Immunization algorithm and always quickly updated to reflect ACIP recommendations. 3) Have found support very responsive and continued improvements on support response as OP has grown

Cons: Challenges with integration to hospital based systems / clinically integrated networks, but I don't think this is unique to OP and is something that OP is working on.

Was not happy with the product .

Nov 05, 2015
2/5
Overall

2.5 / 5
Ease of Use

1.5 / 5
Features & Functionality

1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: pediatric specific templates and vaccine inventory.

Cons: The fact that OP is uni-directional with Florida shots vaccine registry dis-allowing exporting vaccines from florida shots . The general layout of the system has a very small font size making it hard to read, get your self a pair of glasses if you are planning to use OP . The system keeps freezing when I am using it from home and I was told its due to the speed of my wireless internet which means additional cost to upgrade both home and business internet. The schedule for implementation is based upon the availability and the convenience of the trainers, it took me more than 5 months to go live with them and its not because of the intensity of the training its just because they don't have enough trainers. The customer service is of limited help and is mainly for technical support, if you have an EHR question then you have to get in touch with the trainer.

Recommendations to other buyers: The system is complicated and not user friendly with continuous of clicks and exiting multiple screens to get to the old one..The system needs a lot of upgrades to be up to date with the current technology.The system is not truly paperless since they dedicate a scanner just for OP which means endless scanning affecting the front desk jobs and the work flow. The system doesn't have the capability of faxing referrals to specialists which means using a manual fax at the office which is again consuming more front desk time. Just be careful before you sign with them, look at other EMR's and most importantly look at the system live and have a long list of questions about every single feature otherwise you may end up losing money, time and effort.

Office Practicum

May 07, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact it is pediatrics specific! Most EHR's don't specialize in just one specialty and when changes are needed that becomes a bit difficult. That is not the case with OP. If a new vaccine comes out OP is on it and there is no leeway time for them to get the new information uploaded into the system. Their entire focus is making the best PEDIATRIC EHR system.

Cons: It would be nice if it was written in the initial contract & price to have a trainer come onsite after years 1, 2, 5 & 10 (of implementation) to do an analysis on how the software is being utilized and ways to become more efficient.

Recommendations to other buyers: Choose a software company who's only focus is the specialty in which you work. Have worked with both I can state from experience requests, problems, issues, wants, etc. are attended to much quicker when everyone within the company is after the same goal.

Far and Away the BEST EHR for Pediatrics

Aug 22, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product itself is incredible. I have been using it for over 11 years and am still thrilled with it! The updates are quick and the support is extremely helpful. As it is a Pediatric specific EHR, it is ALWAYS up to date with all the latest recommendations. I absolutely LOVE it!

Cons: Not really a criticism of Connexin software specifically, but I was used to the way things were when I first purchased it, You pay for the software, and get everything. Not a huge fan of now having to pay extra for all the additional "modules" but this is the way ALL software companies seem to be now.

Recommendations to other buyers: No other software is consistently rated high in pediatrics as this one. One might be rated higher in a particular year because they just overhauled their pediatric features, but will then ignore it again for five years. OP is consistently tops.

OP is a great pediatric EMR!

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: The portal is a great way to communicate with parents, save A LOT of paper and allow parents/patients to access their own medical records. It has saved us man-power hours and a ton of hassle. A great feature!

Pros: To have an EMR that specifically is tailored to pediatrics is key. The responsiveness of the OP staff, all the way up to the CEO, to their clients is unprecedented and so appreciated. We don't even use some of the features (yet) and we are so happy. It has made billing more efficient, chart documentation more complete and appropriate and has helped our practice immensely. We would highly recommend it for any peds practice!

Cons: The scan review feature needs tweaking - it takes a few clicks to go through scans. But even that is better than the paper system that we used prior.

A Program Catered to Your Practice

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that OP is for pediatric practices only, so the focus is solely on ways to help our office function better. The program is easy to use and is constantly being updated with new features.

Cons: Occasionally, updates are released too quickly or without being tested and they may contain glitches which cause temporary issues.

Pretty software lacking functionality and support

Feb 10, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: There is nothing I like about this software.

Cons: Time consuming to use, lacks details, no customer support

Overall: This software looks nice but it difficult to use. Lots of set up, constantly changing and no customer support. Reports are difficult to read and don't drill down deep enough to really see what a practice is doing. Not good for practices with multiple locations.

Recommendations to other buyers: Please think twice before purchasing.

Robust pediatric software

Apr 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely robust, functionality includes everything a pediatric office would ever need. Emphasis on pediatric specifics including weight based drug dosing, growth charts, and immunizations.

Cons: It is so complex that it is difficult to learn how to use all the modules, and to teach it all to staff

Office Practicum is really a user friendly EHR!

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is user friendly and it is specifically pediatric based. The support has been good however busy at times. I love the great tips and helpfulness from our rep, from the physician listserv and the conference. I feel like the software makes it easy to keep track of what you have outstanding and to follow up on messages, labs, superbills, etc.

Cons: I do think it is hard sometimes to get the support on more involved issues. When I call for something simple (to IT but not to me) the are quick to get it fixed but when I have a long standing issue I feel like I don't hear back for awhile. That being said I can usually get help when needed.

"This EMR was designed by a pediatrician, and works beautifully for the way pediatricians practice.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simply the best and most comprehensive features available anywhere, OP  comes loaded with over 200 pediatric-specific "sick visit' templates, immunization forecasting, electronic school and camp forms along with pediatric developmental assessments, surveys and disease-specific action plans.

I've used OP for 16 years, and can say with confidence that  it is designed specifically for pediatrics , with tools pediatricians need to both keep kids healthy and improve quality of care."

Cons: Hands down the best of the best for pediatric offices. OP is so user friendly and works around your practice.

Pediatric friendly software.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable to your practice. Easy to train new employees. User friendly by our large office no matter their computer experience.

Cons: Printing is sometimes a hassle due to process of it sending to a webpage. Sometimes the report building isn't as easy as it could be.

The value of Office Practicum to a pediatrician

Feb 01, 2014
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Office Practicum thinks like a pediatrician. They understand that taking care of children is inherently different than taking care of adult patients and they focus on things like vaccines, growth charts, adolescent confidentiality, well visits - things that are at the core of what pediatricians do every day. In addition, the vendor has created a virtual community of pediatricians who use the product and collaborate with each other to make use of the software even more valuable.

Cons: It's not really the vendor's fault, but so many outside regulatory changes including Meaningful Use and ICD-10 have no real value to practicing pediatricians, especially since at least 50% of us don't qualify for any MU funding. Sometimes the need to keep up with external regulations has necessitated slower incorporation of functionality that pediatric users want included to push the envelope.

Recommendations to other buyers: The most important thing is to take a hard look at what you do every day and your workflow. It's easy to get overwhelmed, and or to be fooled into thinking that every EHR vendor has things like vaccine forecasting and well visit templates down. It just isn't true. Choosing a vendor that makes your specialty their priority is key to a successful relationship.

Best EMR that we have used to date

Jun 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our office has previously used 2 other EMR's and I have used 2 other and by far this is the most intuitve and easy to use EMR on the market. Easy to use and allows for work flow to be easy. Thinks the way pediatricains think. Can see where patient is in system from check in to check out Financial reports easy to use and find out what you need Easy to enter and keep inventory of vaccines

Cons: When you want to fine tune forms the process is very labor intensive. However this system allows you to fine tune any report you want once you learn the system.

Recommendations to other buyers: Can multitask on multiple charts and has security and can only have one person in a chart at a time and easily flows for a pediatric office.

Nursing and vaccines

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: OP doesn't forget about their clients!!

Pros: Simplicity of learning use of system and ease of building on knowledge acquired while using system.

Cons: I really get frustrated with updates that at times are not fixed to problems and each year when putting in new flu vaccine.

OFFICE PRACTICUM and YOU

Jun 02, 2016
4/5
Overall

3 / 5
Ease of Use

3.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I am very happy with the way questions are responded to. The politeness and help from the employees for hardware and software. Once you get into the swing of OP it does a lot of streamlining your work.

Cons: I would like the rejections on bills to be more clearly telling a story about what happened. Each rejection should be clearly stated in each claim. I would like to add on procedures to an existing bill when necessary. I would like to not have a hard time tracing back credits and applying credits to accounts

Recommendations to other buyers: It is a very well run company. Make sure you push to learn everything you can during your training. As with everything some people go the extra mile and some assume you should know.

OP Pediatric EHR review

May 04, 2014
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our 12-provider pediatric practice likes the fact the EHR is for pediatrics only. We have been with OP for nine years. The ability to tailor your EHR to pediatrics and teens clinically is truly amazing. The OP culture is committed to best practices and incredibly open to feedback. They are always innovative and working to stay current with all the regulatory changes that impact pediatric practices: Meaningful Use, e-prescribing, HIEs, etc. I have never seen a company invite so much feedback in the spirit of change! Their medical director hands out her personal email on the blog all the time!

Cons: There have been so many changes for all EHRs in the last several years that OP can struggle, like the rest of us, to keep up and have products ready when they think they will come out. That said, I think they have become much wiser about how long it will take to be truly ready and more fully beta test before upgrades are released. The Practice Management side is not as strong as the clinical side, but new releases are addressing these issues.

Recommendations to other buyers: Talk to the OP pediatrician users. Get a trial of OP, and consider visiting an OP practice for a day.

Office Practicum pediatric EHR software is a WINNER.

Oct 30, 2014
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlike most medical EHR and billing software programs, Office Practicum is pediatric specific. It was designed by a pediatrician, and is solely 100% for pediatrics. The result is superior (and always appropriate) templates, great, beautiful growth charting, bright futures handouts build-in and developmental recommendations for specific patient visits. These plus many other characteristics that are so much more robust and appropriate for pediatricians. From sports physicals to vaccines for children, this software has it all, and it is all for pediatrics. Their customer service is superb, and the software itself is user-friendly.

Cons: The cost, pure and simple. But you get what you pay for, and this product is worth it!

Recommendations to other buyers: This is our third EHR program. It is also our last! We finally learned that if a company says something is coming or is expected to be upgraded with the next update, you cannot trust that. Also, be aware that if your specialty is only one of several that the software is designed for, you may not get all the bells and whistles you want. Finally, think about your companion billing/scheduling software. With Office Practicum it is an all in one program, so it is seamless!

They have thought of everything

May 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does seem the team at OP has thought of everything I would want in an EHR. Very specific to primary care.

Cons: Like all EHR it still takes longer to chart. I am left to put each detail in its bucket. Brain to EHR connection?

Great combination of templates and free form notes.

Mar 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've had EMR since 2000. This is a well organized company with great support.

Pros: Ease to make templates Work flow Support

Cons: Presently does not have an ability to automatically add a fee to overdue patient accounts.

Office Practicum Review

Jul 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This EMR was designed by a pediatrician, and works beautifully for the way pediatricians practice. It incorporates Bright Future guidelines, is very easy to customize and allows for each practitioner to make templates for the way they practice. The company is very responsive to users, and is constantly trying to improve. Highly recommend.

Cons: Using their loaded developmental software adds additional expense Updates sometimes not fully explained prior to release

Recommendations to other buyers: Best tried out by using it- or going to an office where it is used and do a test drive

A great tool for pediatricians everywhere

Aug 01, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The vendor is very helpful and quick to respond with solutions to most issues our office has. The product itself is easy to use and has so many useful tools (like PCMH reports).

Cons: The thing I like the least is the updates. Usually there are great new features, but there is also the occasional glitch that disrupt the workflow until it is resolved.

Recommendations to other buyers: This software is definitely one to consider because its focus is solely on pediatrics. You won't be able to find another software that will be as in line with what the needs of your practice are.

Capterra loader

OP review

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I use OP for one of my clinics. It's somewhat dated and not the easiest to use, but it's more tolerable than some of the older software. The patient chart is organized into logical categories, just like Epic - Medications section where you fill out prescriptions, Allergies, etc. Billing is a breeze.

Cons: I would personally have combined the Allergies, PMH, and Problems section together so there's less clicks. Like all EMRs, there's a lot of unnecessary clicking involved, but it's not too bad.

Overall: Overall, my second favorite EMR system in all of my clinics. It's a little dated, but still easy to use.

Pediatric specific EHR

May 16, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: As a seasoned pediatrician with very little tech savvy, it was important to get an EHR with the most support for pediatric primary care.

Cons: Unfortunately, even OP still requires the user to divide visit notes into each of the buckets of an encounter.....still takes longer than writing the note would take.

Recommendations to other buyers: Be sure that the software helps implement care coordination, Bright Futures, interfaces with the state immunization registry, and helps prepare practice metrics that are the most important in pediatrics.

New Practice, New Software, Great combo!

May 29, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I respect that OP recognizes that the product is not a done deal upon delivery! The fact that OP is still in the mode of changing is both wonderful and at times frustrating. The fact that OP changes really is far more to our advantage than it is a problem. Allowing for physician/office feedback about their product and working to make the product better while combining all of the changing landscape of medical care is one the greatest advantages! Being pediatric-based is also awesome.

Cons: I would say that a faster turnaround to updates would be nice. The beta testing is needed so that all providers aren't having the same issue, but once the product is ready to roll out, it would be nice if it could be done to everyone at once instead of needing to get on a list.

Recommendations to other buyers: Keep in mind that the product will grow with the changing landscape of healthcare! Instead of needing to look for new software, OP is committed to making their product new all of the time!

Office Practicum Review

Aug 07, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to utilize patient information regardless of which office you're currently at, to communicate from a patient's chart with providers, and to send RXs from a patient's chart.

Cons: After the most recent update, there seems to be difficulty utilizing the RX tab. For example, when you go into medication from a message, you now have to hit the update tab and then edit to renew a script. Extra steps are needed now. Also, you are unable to delete a medication when inside a message. You have to get out of the message, go to the chart, delete the medication, and then go back into message. Also, we have recently had a lot of problems with the program kicking us out every few minutes.

Recommendations to other buyers: It's hard to say because everything we practiced prior to going live was changed once our management customized the program for our practice. I think holding meetings for each department would be helpful. Nursing staff should be sat down in training to go over messages, RX usage, and vaccine input.

Overall we love OP.

Jul 15, 2016
4/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Peds specific. Ease of use in schedule. Extra tools (MU, PCMH), editable reports.

Cons: very little, except sometimes we bring issues to support and they don't take care of it or get back to us with a resolution, or are unable to resolve.

Recommendations to other buyers: Review all preset templates to make sure they are what you want in a template. Make sure you have someone who is knowledgeable with computers and tech as there are some great features to OP, but you really need some tech background to truly utilize.

OP Evaluation

Apr 29, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Software designed to meet my needs as a pediatrician and the commitment OP has to adapt its product to the changing demands of health care The leadership at OP are top notch individuals

Cons: Most frustrations results from times when OP is down

Recommendations to other buyers: OP continues to build platforms to meet the changing demands from insurance, certification agencies etc. The people who plan the roadmap for future development at OP at top notch. Not sure if other software companies are this dedicated.

OP Reviews

Aug 01, 2014
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a sophisticated EMR that has quite an in-depth ability to customize and adapt the system to your personal needs. They also have excellent customer service and help lines for resolving issues, as well as an in-depth database for personal research.

Cons: Because the system is so sophisticated, it takes quite a while to learn and become fluent at using the system. Also, it seems they spent a lot of their budget creating cool unique tools and items that never really get used in a day-to-day process. Finally, it feels like a fairly new system that, while getting better and better every day, has had a lot of obvious issues that would had been fixed if the system was as experienced as the office was lead to believe.

Recommendations to other buyers: Make sure you call OP and research their website. It takes a bit of time and some calls into their customer service to really become capable at using the system, so make sure you're using all the tools OP has provided before making a judgment.

Easy to edit the templates and make it very practice specific.

May 05, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Pediatric specific with embedded Bright Futures features. The vendor is always moving forward with innovation. Seemless conversion to SNOMED> Hopefully, the same for ICD 10!

Cons: Delays, delays, and more delays. Please adjust your timeframes to a more realistic date. Ex: OP 14--many months after it was promised.

Recommendations to other buyers: Run a complex patient interaction through the system to see the complexity and how well it handles more than run of the mill problems.

Good pediatric-specific product

May 02, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's pediatric-specific and able to be customized. It has a lot of ability if the practice is willing to devote the human time and money (not seeing patients) to build. I think all systems require building, but I expected that the templates in a pediatric-based system would have been more fully developed with editing capabilities.

Cons: Communication. I would have liked more specific instructions as we prepared to go live, such as dx list completed, how to view these templates, and developing a timeline. It would be scary, but they could have informed us that it would likely take x amount of time to review specific parts, such as templates. It felt like it was just go live, and then build. An alternative way is have a frame and then rearrange and get more.

Recommendations to other buyers: Have a specific diagnosis in mind and request them to do the visit from start to finish, including questionnaires, treatment plan, communication of tasks, and completion of them.

Fantastic EMR Product!

Jun 09, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly set up. Customer service is extremely friendly and very helpful in resolving issues. They do a great job of offering ways to connect with other users to get helpful insights or tips on how to better utilize the EMR. The EMR really is developed for pediatric practices because pediatricians developed the software. They do a great job of staying on the leading edge of any government rules and regulations, and they build in easy ways to meet the requirements.

Cons: At times, the response on a case can take a little while depending on the level of complexity of the issue at hand. The reporting capabilities of the EMR are a little restrictive. They are focused more on user-friendliness for physicians and nurses.

Recommendations to other buyers: Be sure to take the time to do your research and choose the best EMR for your needs. If you are looking for a pediatric, user-friendly (clinical side) EMR, then OP is the way to go!

Loving Office Practicum

Apr 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This product specifically for pediatricians. I love that about it. The whole company is responsive to the wants/needs of their doctors and quickly incorporate the changes required for standardization that is being required by insurances and governments.

Cons: Scanning documents and their review. This could be a less cumbersome workflow.

Recommendations to other buyers: Order it! Invest now and recoup mich more in captured billing over te years!

The seemless, intuitive solution for medical practitioners

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I would highly recommend this to hospitals that handle large number of patients annually.

Pros: The software has a very friendly interface that enables quick entry of information of patients and other records. The software makes it easy to enter and retrieve health records of large number of patients quickly and easily.

Cons: Well, everything has its downside. There's just a small hitch in that it's abit slow on my computer. Am not sure of its just the speed of my machine or its the software.

Good for my front office staff

Jan 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I like the this is so great for my staff to speak with my clients. Having a streamlined product helps us get people in and out, but most of all, happy.

Cons: Nothing really, just like that it works, as always the price could be lowered, but that's always the case.

After a lot of research OP was our best choice!

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Being a small (solo) pediatric clinic and doing many months of looking for the 'perfect' EMR, we are so happy to have found Office Practicum. We had 7 demos of other products as well as being told we were 'too small' of a practice for some of the large EMR's to sell to, we are very thankful to have found OP. The training and implementation was wonderful! We have now been on the cloud based system for 6 months and our transition has been fantastic. Our decision to change EMR systems was based on that our previous EMR was not keeping up with the current technologies, MU and immunization reporting. OP has been great with all of these! We also use their RCM component which has been invaluable for our practice.

Pros: Ease of use. Training and implementation. Robust system. RCM

Excellent product

May 06, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Consistent updates to help improve provider functions. Devotion to help making MU achievable.

Cons: Having to open multiple screens for patient information. Ex. When in a patient chart you have to then open demographics to see patient information.

Recommendations to other buyers: Highly consider purchasing this software. Customer support is always excellent. Ease of use of software will make your EMR transition smooth.

Clinical Supervisor, CMA

Jun 03, 2016
4/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This system has been very user friendly and easy for someone who is not a computer person to use.

Cons: I like the ease of looking up the immunizations for our patients and the information on the needed vaccines and the required spacing.

Recommendations to other buyers: Keep an open mind and use the Help button when you have questions about some of the steps required and how to perform some of the tasks

Are you down with OP15?

Sep 20, 2016
4/5
Overall

2.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The level of responsibility taken by the customer support.

Cons: Not intuitive, cannot create a rules engine without assistance. Visually looks like it was made in the 1990's circa Windows 95/98

Recommendations to other buyers: Great for small practice, phenomenal support, and they listen to their clients with open ears and empty wallets. They care more about you than they do their paycheck, unlike Wells Fargo

OP review from a large practice view

Apr 23, 2015
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Pediatric focus. Has logic with how the pieces fit. Has a great deal of depth and ability. Many different ways to learn the new information. Must be willing to stretch one's abilities, think through where a path will take you, think in new ways.

Cons: The need to figure out how to make it work. It would be nice to have all the different trainers' tricks to make it better rather than just those of the person you were assigned.

Recommendations to other buyers: Develop a plan for how an activity will be done and make sure everyone follows that one process.

Renaissance Pediatrics Review

May 20, 2015
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The clinical side of OP is excellent and had improved our operational flow as well as documentation.

Cons: The billing side needs work. Reports are not always accurate, depending on where OP pulls the data from. Making insurance adjustments is not easy. Should not have to find another patient to make a credit from the insurance. It would make an audit unbearable.

Recommendations to other buyers: Do the demos. Be sure to have all departments test the product and have a representative from each department attend the conference. While our clinical side loves the product, our billing department feels like they have taken a step back from our previous software. Purchase the on site training. Training videos are not always up to date with latest version of the software.

Weiss Pediatric Care -Office Practicum Review

May 03, 2014
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Having had an opportunity prior to purchasing and using OP to evaluate and explore other non-pediatric-driven EHR products, I have been amazed at how attuned this program is to the needs of a practicing pediatrician and how it continues to evolve with cutting edge changes.

Cons: With all the changes occurring in medicine today, the demands on the programmers force some delays in implementing new interfaces with medical devices, especially in the cloud-based version, which would better serve my patients on a daily basis.

Recommendations to other buyers: Make sure that you communicate with other pediatric practitioners using competitive software. Compare their experiences in dealing with problems as they arise and in having the ongoing support necessary to deal with change and hiccups in the system. OP has been exceptional in making access to both IT and programmers a priority. Concern for their users has never been in question.

a user friendly program

Apr 29, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: OP is much more user friendly than other programs. Our local hospital uses Epic and I spend a lot of time searching for different items. OP is easy to navigate and has easy to find tabs for most items.

Cons: As with most computer programs, there seems to be glitches with every upgrade

Recommendations to other buyers: Play around with it first, see how it works for you in your office.

Great Experience with OP. Boutique Product for Pediatics

May 03, 2014
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Office Practicum is dedicated to Pediatrics and is a usable product right out of the box. It ships with pediatric templates based on Bright Futures recommendations.

Cons: The company has been working hard to stay ahead of changes in the industry. Overall, it is a wonderful program, and it improves with every update. It is a truly integrated PM and EHR product, but I think the EHR part is a bit stronger than the PM portion. The company seems to realize this and is working hard to improve reporting and tracking to make it a better business management tool.

Recommendations to other buyers: If looking at other systems for pediatrics, make sure you really dig deep and see what it really has to offer for pediatrics. Open all of the templates and see if they really work for pediatrics. Other systems seem to relabel adult templates and claim they now work for pediatrics but don't really have useful pediatric templates. Be careful!