Who Uses This Software?

Facilities, Attractions, Healthcare, Field Services, Hospitality, Restaurants, Retail, Professional Services


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Oberon3
  • www.opiniator.com/
  • Founded 2009
  • United States

About Opiniator

Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement.


Opiniator Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Vendor has not completed this information.


Opiniator Reviews Recently Reviewed!

Medical Practice Patient Survey

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Live, real time data

Cons: Pulling the data we initially experienced some setbacks, this was quickly addressed

Overall: We used the survey in a medical practice to measure our patient satisfaction scores. Due to the demographic of our patients, we provided a paper version and tablet option to complete the survey. Most patents used the tablet and found the survey very easy to navigate through. The scores were used by the Practice Management to identify areas of training and comp for employees. This was particularly helpful with multiple office locations.

Overall OK

Apr 20, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: QR codes are old news and we need better ways to engage guests. It is also confusing how to close the follow up loop and not all employees can have individual access for tracking.

KYTC Review

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It permits us to address issues on a real time basis.

Cons: The program is no good if our staff do not heed the alerts.

Overall: We have had to tweak some items in our first year of usage. The staff at Opiniator, has been overwhelmingly cooperative to make the program fulfill our needs. Their training for our staff has been most effective. Excellent program concept - we have to make it work to our advantage.

Recommendations to other buyers: Software program concept is super.

User friendly--high rate of employee response!

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Our organization recently completed its first survey using Opinionator. We are in the process of working with our support team to flush out the details of our survey results and create customized reports, but so far the process has been very user friendly.

Vendor Response

by Oberon3 on April 14, 2017

Sarah. Many thanks for the review. It's a pleasure working with you.

Rest Area Review

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used the software for over two years now to analyze the customer satisfaction ratings of our Virginia Safety Rest Areas. The data has helped us identify weaknesses and narrow down specific sites that need improvements in customer service to the traveling public. The Virginia Department of Transportation has been very pleased with the support provided for the software as well. All questions have been answered promptly and precision.

Great instant feed back

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The excel spread sheet could definitely be improved. A better lay out for reviews to be read would make a ldifference.

Vendor Response

by Oberon3 on April 13, 2017

Thanks for the review Marlene - it is a pleasure working with you.

Excellent customer evaluation software

Apr 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the confidentiality of the surveys. It is very easily configured for your particular business

Cons: There are few cons. One was just that the information so request may not be what you want but this was fixed by the professional consultant staff at Opiniator.

Overall: My company uses Opiniator for customer satisfaction surveys of various types. We also use them as a mechanism to measure employee satisfaction. Both have given us valuable information to make future decisions.It is easy to use and a value for the money.

Recommendations to other buyers: Not at this time

Vendor Response

by Oberon3 on April 13, 2017

Thanks for the review Dennis. Delighted Opiniator has been of value.

Excellent Marketing Tool!

Nov 17, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I've implemented Opiniator with several clients and not only is it a great feedback tool, but can be used as a great marketing tool and differentiator. Clients I've moved into this solution have all been thrilled with the results and have been able to identify opportunities for improvement, growing their businesses and enhancing customer loyalty.

Cons: Really can't think of any deal breakers, though the downloading of reports can be refined a bit.

Overall: Drink the kool aid! If you do you'll never want to be without it!

Evaluation of Opiniator

Nov 15, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to set up for survey needs
Simple to understand the scores
Easy to retrieve

Cons: Can't think of any

Overall: Keep doing what you are doing. It works.