# Opiniator Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Opiniator the right Survey solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121650/Opiniator/reviews

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Opiniator

4.5 (14)

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Last updated March 13th, 2026

# Reviews of Opiniator

Ease of use

4.4

Customer Service

4.9

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Sandy S.  
Human Resources  
Hospital & Health Care  
Used the software for: 2+ years

### "User since 2012"

December 20, 2018

5.0

Primarily have used Opiniator for satisfaction surveys across multiple locations. Due to the simplicity to use and guidance from Opiniator team with our survey design, we have amazing participation rates! We are getting constructive feedback.

Pros

Meets the needs of our business: intuitive to use, flexible, continual enhancements, and uses latest technology.

Cons

Voice activated technology doesn't work as effective as others. This technology hasn't caught up yet.

Review Source

DB

Donna B.  
Project Coordinator  
Management Consulting  
Used the software for: 2+ years

### "Medical Practice Patient Survey"

April 21, 2017

4.0

We used the survey in a medical practice to measure our patient satisfaction scores. Due to the demographic of our patients, we provided a paper version and tablet option to complete the survey. Most patents used the tablet and found the survey very easy to navigate through. The scores were used by the Practice Management to identify areas of training and comp for employees. This was particularly helpful with multiple office locations.

Pros

Live, real time data

Cons

Pulling the data we initially experienced some setbacks, this was quickly addressed

Review Source

KM

Kitra M.  
  
  
Used the software for:

### "Overall OK"

April 20, 2017

3.0

QR codes are old news and we need better ways to engage guests. It is also confusing how to close the follow up loop and not all employees can have individual access for tracking.

Review Source

AS

AMY S.  
Executive Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Opiniator Feedback Tool"

December 13, 2018

5.0

We've had a great experience with Opiniator. The tool is user friendly and we've received excellent customer service and training.

Pros

Quick and easy way to gather feedback from end users. Nice use of ratings and open ended questions.

Cons

Previously survey results were sent in a spreadsheet, but now it's more automated and specific to each sales associate and their set of customers.

Review Source

DL

Dennis L.  
Director of Respiratory Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent customer evaluation software"

April 13, 2017

5.0

My company uses Opiniator for customer satisfaction surveys of various types. We also use them as a mechanism to measure employee satisfaction. Both have given us valuable information to make future decisions.It is easy to use and a value for the money.

Pros

I like the confidentiality of the surveys. It is very easily configured for your particular business

Cons

There are few cons. One was just that the information so request may not be what you want but this was fixed by the professional consultant staff at Opiniator.

Review Source

Response from Oberon3

April 13, 2017

Thanks for the review Dennis. Delighted Opiniator has been of value.

JA

Jesus A.  
Operations assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Opiniator "

December 12, 2018

4.0

Pros

Easy to change questions around and also add new ones.

Cons

Within the last year the site was down a couple times or the link we had was no longer working.

Review Source

DL

Dennis L.  
Director of Respiratory Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Opiniator is great choice"

December 12, 2018

5.0

Opiniator was able to customize a survey and the results to meet our needs. a complete pleasure working with the staff and tech support also.

Pros

The software is very user-friendly. Can obtain very valuable information with minimal technical skills.

Cons

really, not much to not like. Maybe how individual Surveys are coded.

Review Source

VR

Verified Reviewer  
Chief Operating Officer  
Hospital & Health Care  
Used the software for: 1-2 years

### "Opiniator "

December 13, 2018

4.0

very good experience.

Pros

I love how customizable it is. They have made a lot of improvements and are always looking for feedback for future improvements.

Cons

Some of the functions still need improvement.

Review Source

DB

Darrell B.  
Roadside Environment State Administrator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "KYTC Review"

April 17, 2017

4.0

We have had to tweak some items in our first year of usage. The staff at Opiniator, has been overwhelmingly cooperative to make the program fulfill our needs. Their training for our staff has been most effective. Excellent program concept - we have to make it work to our advantage.

Pros

It permits us to address issues on a real time basis.

Cons

The program is no good if our staff do not heed the alerts.

Review Source

DZ

Drew Z.  
Principal  
  
Used the software for:

### "Excellent Marketing Tool!"

November 17, 2011

5.0

Drink the kool aid! If you do you'll never want to be without it!

Pros

I've implemented Opiniator with several clients and not only is it a great feedback tool, but can be used as a great marketing tool and differentiator. Clients I've moved into this solution have all been thrilled with the results and have been able to identify opportunities for improvement, growing their businesses and enhancing customer loyalty.

Cons

Really can't think of any deal breakers, though the downloading of reports can be refined a bit.

Review Source

MM

Marlene M.  
Rooms Division Manager  
Hospitality  
Used the software for: 1-2 years

### "Great instant feed back "

April 13, 2017

5.0

The excel spread sheet could definitely be improved. A better lay out for reviews to be read would make a ldifference.

Review Source

Response from Oberon3

April 13, 2017

Thanks for the review Marlene - it is a pleasure working with you.

CU

Crystal U.  
  
  
Used the software for:

### "Rest Area Review"

April 14, 2017

5.0

We have used the software for over two years now to analyze the customer satisfaction ratings of our Virginia Safety Rest Areas. The data has helped us identify weaknesses and narrow down specific sites that need improvements in customer service to the traveling public. The Virginia Department of Transportation has been very pleased with the support provided for the software as well. All questions have been answered promptly and precision.

Review Source

SB

Sarah B.  
  
  
Used the software for:

### "User friendly--high rate of employee response!"

April 14, 2017

4.0

Our organization recently completed its first survey using Opinionator. We are in the process of working with our support team to flush out the details of our survey results and create customized reports, but so far the process has been very user friendly.

Review Source

Response from Oberon3

April 14, 2017

Sarah. Many thanks for the review. It's a pleasure working with you.

CH

Cheryl H.  
Exhibitor Services Coordinator  
  
Used the software for:

### "Evaluation of Opiniator"

November 15, 2011

5.0

Keep doing what you are doing. It works.

Pros

Easy to set up for survey needs Simple to understand the scores Easy to retrieve

Cons

Can't think of any

Review Source

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