# Page 2 | CaseFox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CaseFox the right Legal Billing solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121682/CaseFox/reviews --- CaseFox 4.5 (96) [View alternatives](https://www.capterra.com/p/121682/CaseFox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CaseFox ## Showing most helpful reviews Showing 26-50 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VH Vicki H. Owner Legal Services Used the software for: Less than 6 months ### "Simple and Easy to Use " October 2, 2025 4.0 Fairly easy to use and self-explanatory. Set up of matters and time entries are very easy, compared to other programs that are overkill of information needed to set up a client or matter. Pros I was searching for an easy way to generate invoices in Ledes format. You provide a built-in system. Cons Probably not as visually fancy as some other programs, but I'm purchasing capability and a pretty design to wow me. Review Source Response from CaseFox January 21, 2026 Thank you, Vicki, for taking the time to share such detailed feedback. We’re happy to hear that you found CaseFox simple, easy to use, and straightforward, especially when it comes to setting up matters and time entries. It’s great to know that our built-in LEDES invoicing met your needs as well. We also appreciate your honest note about the design, and we’re actively working on design improvements to make the experience even better while keeping the focus on functionality and ease of use. Your feedback truly means a lot to us, and we’re always here if you need any support or have suggestions. SS Shawndrica S. Attorney Law Practice Used the software for: 2+ years ### "Inexpensive but the old system was much better" June 26, 2024 2.0 I am disappointed in the new system and they should go back to the layout of the old system. Pros The cost is what I like the most and ability to track hours. Cons The new system is trash, fonts too big, stuff is hidden, not easily accessible and overall too difficult to navigate and find things. Reason for choosing CaseFox Price and ease of installation of the system and uploading client information. Review Source Response from CaseFox July 10, 2024 Thank you for your honest feedback, Shawndrica. We’re glad you appreciate our pricing and the ability to track hours. We apologize for any inconvenience caused by the new system layout. We value your input and are continuously working to improve the user experience. Your feedback about the font size and accessibility issues will be taken into consideration for future updates. We appreciate your long-term support and are committed to making CaseFox better for all users. Thank you for sharing your thoughts. Christie R. Attorney Law Practice Used the software for: 6-12 months ### "Great product for an even better price" February 5, 2021 5.0 CaseFox has made the management of my law practice seamless and easy. Pros I previewed / used the free trial of several different billing and case management software systems in the market. At a former firm I’ve personally used a leading industry software and CaseFox by far is a superior product to everything I have used. It is incredibly simple to set up, and integrates seamlessly with my google suite and lawpay. I personally use google drive for my document management (but they also integrate with DropBox and other clouds) and with CaseFox it connects my employees to the drive through the software so we’re all working on the same document and there’s no overlap. The billing is incredibly easy and again is connected to my LawPay account so I don’t have to go to multiple places when billing or confirming payments. There is a client portal that I don’t use as much as I would like but the clients who do use it say that it is simple to log in and use. I appreciate the ability to purchase stand alone services (such as more users, more storage etc.) instead of being forced to pay for services I don’t use. Customer service has always responded timely. The price of this software is where CF really stands apart- I was worried when I originally signed up that I would be receiving a substandard product. I had resigned myself because I wasn’t willing to commit to high fees every month with other products. I was surprised and happy to discover that CF is just as good and better in some aspects than other products I’ve used, for half the price. Cons The only issue I come across occasionally is ease of use. There are a lot of functions in CaseFox and the normal billing and setting up a file is easy. Linking my google drive and/ or bank accounts hasn’t been as easy and requires a deeper dive into the software. Setting up these functions weren’t as user friendly but customer service was helpful and my younger employee got it worked out. Alternatives considered [TimeCamp](https://www.capterra.com/p/129847/TimeCamp/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/) Reason for choosing CaseFox Price, functionality and number of users Review Source Response from CaseFox February 11, 2021 We are pleased to receive such valuable feedbacks from our clients. Thank you so much, Ryan for taking out some time and write this important and useful review which can benefit everyone! Well, we'll work on the loopholes you pointed out for a better user experience DP Daro P. Vice President Security and Investigations Used the software for: 6-12 months ### "The Best Case Management / Billing software on the market (for the price), Hands Down!" May 28, 2021 4.0 Originally when we were searching for a case management/billing software, I tried about 20 different software's. CaseFox is hands down the easiest, well organized, versatile, customizable one I tried in our price range. We only use about 75% of the features (it's a very diverse system) and it handles all of our cases with ease. My firm currently operates out of 5 states, several employees and hundreds of open cases at a time. CF's down time is virtually nonexistent. When you email support, they get back to you typically within minuets. For the price (from my research, 60-80% cheaper than most others), the quality, the easy of use, OUTSTANDING customer service, diversity and customization... It's hands down the most underrated software on the market. Your doing your company and team a disservice if you don't at least try Casefox. Pros There are a ton of amazing things I can say about CF, but to keep it short their integration with multiple platforms is hands down handy and impressive to say the least. Makes our jobs super simple working with clients that work with multiple platforms such as Microsoft, google, Dropbox, PayPal, ect... The massive amount of features and functions this software covers all of our needs plus some. It is very diverse and with all of the features to add time and manage cases (mobile, tablet, web with 2 different UI's, text service) our teams billing's and accuracy has improved by more than 15%. Which is awesome! Super simple as well.... wanted to throw that in there. Cons I want to preface this by first saying that we have found ways around this and and is working great!... I wish there was more customizations to users. They have 5 settings which is great and one of them you can turn off and on functions for the user (office secretary), just for our specific use and workflow, a few more customizations would be a great resource. Alternatives considered [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[LawBase](https://www.capterra.com/p/153996/LawBase/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[CROSStrax](https://www.capterra.com/p/154113/CROSStrax/)[AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) Reason for choosing CaseFox Price, Customizations, integrations, customer service, sales teams (some of them really suck), Switched from [Clio](https://www.capterra.com/p/105428/Clio/) The price was too high and didn't accommodate a few of the customizations I needed for our firm. Review Source Response from CaseFox June 14, 2021 Hi Daro, We really appreciate your detailed review and you taking out your time to have it all here! Also, we will surely make your suggested changes done soon, so that you have a more seamless user experience! DL Dustin L. Managing Partner Law Practice Used the software for: 2+ years ### "Good Software for Solos" July 7, 2020 5.0 This keeps us much more organized, and being able to access it from pretty much any computer is great. I have not tried this with a phone. While customer support may be overseas, it has ALWAYS been prompt and gotten the issue resolved. They even upon request, at no charge, created an ability for me to get my time sheets auto-uploaded into a State appointed case log required to get paid, which saves us from manually typing entries. Pros Before using this software, we were manually typing billing entries and billing took two days on average. This software is not perfect and not for everyone, but we practice mostly family law and criminal defense and it has been excellent at the basics. I use the old format - I saw the new and instantly switched back, so I cannot write as to new features. I was given this product's name from another attorney - for the price point I think it is hard to beat. If you want an automator, etc. you may want to look elsewhere. Cons There seems to be some issues with Safari browser as to the timekeeper itself. I use mostly PCs, so this is rarely an issue, but it seemed to stop tracking if the computer would go to sleep (ex: while on a call). Reason for choosing CaseFox I tried the trial for free and decided it worked FAR better than our old system, which was really Quickbooks mixed with typed timesheets, etc. There are lots of other options of course, and some may work better for others or even me, but frankly I cannot think of a good reason to switch as we sit due to having such a good customer service response in the past. It is not perfect, but it works for us. Review Source JF Jill F. Office Manager Legal Services Used the software for: 2+ years ### "Awesome software for home businesses" March 22, 2017 5.0 I have been using Casefox for approximately 3 years now. I have had no major issues with the software that wasn't fixable by Casefox immediately. The price is more than reasonable for all the flexibility you get in this software. It tracks everything. I also love the capabilities of making the invoices my own and tracking my own file numbers plus entering all trust funds right into Casefox. It helps me with my daily run of my business in the legal field and I highly recommend this software to any small business. The best part is going on vacation and having the ability to login from any wifi free establishment with ease. Thank you Casefox for making my business run smoothly. Your Customer Support is awesome and very kind. They have always been able to help me and it's not because your software has malfunctioned; if I have a question on how to do something within Casefox and do not understand the help tutorial; you are there to assist. I appreciate that! Pros The functionality of the software and I can access it anywhere at any time with a wifi connection. I am also able to format the things that I need; file numbers, backdating, and especially being able to track with my calendar is great. Cons I wish you could upload all of my emails and documents to casefox to keep all files together; I have to have a separate drive for that (Google Drive), it isn't making me leave the software but it would be helpful if your software could have downloadable capabilities of all file types; pdf especially. I would like to able to open the client's file and all the documentation that is associated with that client. I would also like the capability to streamline the Invoice fields to the names of what I know. For example Government #: we don't have a government number except for hst/gst and that has to be at the end of the invoice anyway. But I would love to change the field to Court Location. Review Source Kris K. owner Legal Services Used the software for: 2+ years ### "fine until you need support" June 9, 2021 3.0 fine but didn't need anything from a human until recently and now I'm here writing this response! Pros easy to use/learn but don't expect any customer service (or any that isn't reason enough to cancel the service)..! Cons customer service; no one available to answer a phone call ever; emailed questions about errors in the program go ignored; if you are lucky to get a response, it will be so inciting, you'll be eager to complete a review like this to let the world know how horrible a company Casefox (and its support) is..! Review Source Response from CaseFox June 15, 2021 Hi Kris, We are so sorry. We're normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. Thank you for posting this review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. VM Victor M. Managing Partner Law Practice Used the software for: 1-2 years ### "Experience with Case Fox" December 21, 2023 3.0 More can be done. There is need to make the document management more robust. Secondly the reports available that can be generated is limiting. We need to be able to review upto 3 to 5 years of performance. Pros Time and attendance is great. it is simple to enter time on any matter. Cons Document management does not work in comparison to other systems such as Worldox Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing CaseFox the consideration was more around our budget requirement. CaseFox was cheaper than the competing product Switched from [Clio](https://www.capterra.com/p/105428/Clio/) the other product was proving to be more costly due to the number of users we wanted to put on the system Review Source Response from CaseFox July 10, 2024 Thank you for your feedback, Victor. We're glad you find our time and attendance features simple to use. We appreciate your comments on document management and reporting. We're continuously working to improve and will consider your suggestions for future updates. DC Daniel C. Principal Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "With some tweaks, CaseFox would work better for forensic investigators and expert witnesses." December 1, 2020 5.0 I have only experience one system outage in the 2+ years I have been using the software. Unfortunately, such an occurrence happens at the most inconvenient times. Pros The linkages within the software allow it to play well in the office tools environment. Integrations to MSOffice, Quickbooks and Dropbox are well accepted. Cons The tool would be much more flexible if there were two environments for the lawyer and the expert. There are a number of tasks that the forensic expert does not need to interface with but many of the tasks overlap with the legal side and it would be nice to have a way to eliminate the ones of no interest. I also find the expert is often retained by a third-party and works for the lawyer, but invoices the third-party. The software data model does not appreciate this scenario. The work arounds are kludgy. Alternatives considered [Casetext](https://www.capterra.com/p/196820/CARA/) Reason for choosing CaseFox I choose CaseFox over the competition because of the integration with other office tools. Review Source Response from CaseFox December 7, 2020 Thank you Daniel for this helpful review, we appreciate the fact that you spared your time out to review us with such details. We would surely work on the same as mentioned by you. TD Tom D. Business Manager Law Practice Used the software for: 2+ years ### "Fantastic service" September 6, 2022 5.0 Pros Anytime I have had a request for help or asked about a report or option, the support staff has been exceptional. They have created special reports for me and "corrected" a couple of items when I accidentally hit an incorrect command Cons My overall experience has been great. They have responded quickly and the reports I have been able to generate help me on a daily basis drive the financial portion of the business Review Source Response from CaseFox October 28, 2022 Thanks for your valuable feedback, Tom! RGC R Grant C. Attorney Law Practice Used the software for: Less than 6 months ### "A month I will never get back" March 13, 2024 1.0 The stress and frustration associated with an unsynced and unworkable calendar, while deadlines are a daily occurrence cannot be understated Pros There appeared to be at least some genuine effort to resolve the unresolved issues Cons Everything else - you can't work with something if you are not confident in its capabilities Reason for choosing CaseFox Because I thought it would sync well with Clio and I though it lessen (not increase) procedural steps in my practice. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) It was the lesser of two unsatisfactory practice management programs, that I at least have some familiarity with Review Source Response from CaseFox July 10, 2024 Not sure what the issue was. We have been in the business since 2011 and always excelled in customer service and resolutions if we were apprised of issues. CaseFox doesn't sync with Clio, there is no reason for that. In addition to syncing with external calendars, CaseFox also provides its own calendaring including separate reminders starting from a few days prior to the appointments so no deadline is missed. JJ John J. Managing Member Law Practice Used the software for: 2+ years ### "Best Software for The Money" July 22, 2021 5.0 I am very happy with casefox and recommend it to anyone, especially small firms. Pros Easy to use, fits many different electronic billings, requires little training to use and understand, and clients have been happy with performance Cons The to do list should be just a list not tied to a period Review Source Response from CaseFox October 1, 2021 Thank you so much for taking out your valuable time and providing us with this 5-star review. Really appreciated! Regards, CaseFox Team DL Donn L. Administrative Assistant Law Practice Used the software for: 2+ years ### "Law Firm review" May 27, 2021 5.0 Pros We like the ease of use for all employees, each having their own log-in access and ability to run personal reports. We also like that it is internet based with information being stored safely off-site. That also allows for use and access outside of the office, whether working at home or traveling. Cons The only issue we have encountered is the ability to set different types of billing for different clients. For example, some plaintiff clients may have deposited a retainer and we need to track that trust account balance and show those balances on invoices. Others are defense clients who are strictly billed by the hour. The Settings for invoicing appears to be an overall setting, and not able to be customized differently for individual clients. Review Source Response from CaseFox June 14, 2021 Dear Donn, Thanks so much for sharing your experience with us. We'll definitely use your feedback to make some important changes! MS Margaret S. Attorney/Founder Legal Services Used the software for: 1-2 years ### "Better than the rest, at a fraction of the cost!" May 28, 2021 5.0 Pros Everything! Billing and Invoicing is a breeze. Software runs so many different types of reports and exports to Excel, love this! Oh, and they have two separate UI (user interfaces) - the classic and the modern. Their Modern interface is better than most of their competitors, too. I still love the classic though. I have done free trials (multiple times) of MyCase, Bill4Time, Practice Panther, Clio, you name it, but CaseFox is truly the best. You cannot get me to switch. Cons As with all the legal billing software out there, I wish CaseFox also had a full-charge accounting suite built in. Like a fully built in Quickbooks. While there is of course an integration for QB and Xero, I'd prefer one software/platform. Other than that, Keep up the great work :) Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Bill4Time](https://www.capterra.com/p/212371/Bill4Time/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[Clio](https://www.capterra.com/p/105428/Clio/) Review Source Response from CaseFox June 14, 2021 Hi Margaret, Thank you for considering us in the lot of many others out there. Your 5 star review really helps us grow. We really value your feedback! DN Daniel N. Owner Law Practice Used the software for: 6-12 months ### "Lifesaver Starting a Small/Solo Firm" July 14, 2022 5.0 CaseFox has made it possible for me to have a case management software while practicing as a part-time solo. Growing the practice is much slower than if it was my primary job/income. I would be using Word for invoices, Excel for time-keeping, and "Ctrl-F" for conflict checking if I never found CaseFox. Pros CaseFox provides all of the features I would expect in any case management/billing software, only with an amazing price structure that won't be found anywhere else. This makes it possible, and practical, for a small/solo firm just starting up to use the software immediately, become acquainted with it, and allow it to grow with the practice. Cons Like least? This is difficult because I haven't found anything I need that is missing from CaseFox. All of the features/integrations/customization make it feel a bit overwhelming at first glance. Like any software, though, that just takes time to become familiar with it all. The ability to customize the time code list, maybe? I feel like that is probably possible, but I just haven't figured it out yet. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing CaseFox Pricing for a very small, part-time solo practice Review Source Response from CaseFox July 18, 2022 Hey Daniel, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve our service for everyone. YW Yvonne W. Office Manager Law Practice Used the software for: 2+ years ### "Great Time Tracking for Small Legal Firms" December 16, 2021 5.0 Affordable and easy to use especially for small firms. Pros This application is affordable, easy to use, and to implement for a small firm that does not need expensive and time-consuming software. Cons The accounting features are not robust. I only use the billing and time-keeping functions. Review Source Response from CaseFox December 29, 2021 Thank you so much for reviewing us, Yvonne. It means a lot to us and is really crucial for our growth! Cheers! PP Paul P. Attorney Law Practice Used the software for: 6-12 months ### "Worst Customer Service" July 12, 2022 2.0 Pros It's cheap. That is about all I can offer. Cons I had a problem recently. The response from CaseFox was: "Do you even know how to use a computer?" And it escalated from there. I called to request to speak to someone. Nothing. Seriously, I hope you were hacked because you should be embarrased. Shame. On. You. Casefox. Review Source Response from CaseFox July 18, 2022 Hi Paul, We're sorry to hear about your experience and that our support team didn't meet the level of service we strive for. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every CaseFox user. We want the opportunity to rectify this situation and help make it right for you. There have been some support issues going on which lead to this. We highly apologize for this and are trying our best to help you in the future with utmost transparency and respect, which we believe in. Best, CaseFox Team WL Walter L. Member Legal Services Used the software for: 1-2 years ### "What the heck happened?" January 2, 2019 1.0 Awesome until December 31, now miserable. Pros Nothing. I am writing the rest of this to fulfill the minimum text requirement. Cons The interface changed and its completely unusable, clunky, unworthy, and confusing. If I could fire Casefox today, I would, but you have all my data, so I I can't. Review Source Response from CaseFox January 4, 2019 Nothing has changed. We have two user interfaces running in parallel and the new one provides better performance and many new features have been added. Basic layout is the same. Not sure what the issue here. There is a switch to switch to either one of the interfaces. We work hard to provide a feature rich and much affordable software and last several years we have had almost 100% up time and excellent customer service. This review is uncalled for because no issue has been described. Perhaps the user accidentally switched to the new interface and got startled. And instead of asking us, started posting negative reviews on social media and here. It would have taken just a few seconds to ask us how to switch back to the old interface if the switch to classic button were not easily visible in the upper right corner. KP Kurt P. Principle Law Practice Used the software for: 2+ years ### "Happy Client" October 25, 2020 5.0 Excellent Pros It seems to do everything we need. Customer Support is top notch. Quick, reliable, and very responsive if an issue or question arrises. Casefox team is always improving the product. Cons I would like to be able to rearrange the user interface a bit. That might not be possible or it could be cost prohibitive. It works fine the way it is, but you asked. Reason for choosing CaseFox Features, Ease of use, Cost. Review Source Response from CaseFox November 6, 2020 The team here at CaseFox is thrilled to hear such good feedback from clients like you. We are motivated to make our product better and more responsive day by day. Thankyou. RA Racheal A. Owner/Attorney Law Practice Used the software for: 2+ years ### "Affordable and Easy to use" July 7, 2020 5.0 Professional, easy to use, easy to train, app on phone so I don’t miss billing Pros I Was very intimidated by all of the software out there and I needed some thing that was gonna be easy to use for all employees. There’s even an app on my phone that makes it even easier to use if I’m out and about or at the courthouse. Love this product Cons Billing took some practice and having to write off some amounts because clients don’t pay, appears as income Reason for choosing CaseFox I got a free trial period and the others were very complicated Review Source PV Peter V. Attorney Law Practice Used the software for: 2+ years ### "Easy and Efficient to Use" May 27, 2021 5.0 Pros I am a solo practitioner. Case Fox is easy to use, keeps track of everything. The mobile app is great for checking on the telephone if not near a computer. Cons I wish it was backed up to the cloud or another means automatically Review Source sS shakeel S. director Legal Services Used the software for: 1-2 years ### "product review" July 7, 2020 5.0 We are very happy with the product Pros We have used software far more expensive for case management, which did not have the ease of use and functionality of Casefox. The support is excellent when we have had a problem Cons The improvement I would like to see are more tutorials on youtube in regards to the advance features of the software Reason for choosing CaseFox The functionality and price. Good value. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) We found Clio to be very expensive per user Review Source E( Eric (. MD Legal Services Used the software for: 6-12 months ### "Good work " July 7, 2020 4.0 Timekeeping a breeze. Invoice prints should be a breeze but the formatting isn't customisable enough for me. Pros Free version just as capable as paid, so moving up to the paid version was an easy choice. Thanks guys. Easy decision over my competitors! Cons It's a little clunky, the UI/UX needs work, I don't understand the new interface at all so have stuck with classic, integration with Google Drive could be better so I don't use that aspect. More or less, this is used this for purely timekeeping but if the other features were more user-friendly, I'd tend to use them more. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Review Source BR Brennan R. Attorney Law Practice Used the software for: 2+ years ### "Works well and doesn't require a lot of attention" July 7, 2020 5.0 Pros Allows submission of LEDES format invoices. Works well for recording time and generating invoices. Easy to add and remove users and have different rates for different clients and matters. Cons Wish the invoices could be customized. Sometimes the Word output invoices require some formatting work before finalized. Reason for choosing CaseFox Price and ease of use. Review Source JJ Joe J. President Legal Services Used the software for: 2+ years ### "We have used CaseFox for over 3 years. It improved greatly in that time. Easy to use." February 7, 2018 5.0 Easy way to keep track of time and bill our clients. Pros Easy to use. Easy to set up. Customer support very responsive. If something does not work the way we want it to, we contact them, and they make it happen. Cons Does not automatically generate reminder bills in matters with no recent activity. The available reports do not provide all of the information I want it and I do not have the skill to customize the reports. Review Source Similar Products Featured