Conversocial

Conversocial

5 / 5 5 reviews

Who Uses This Software?

Medium to large, B2C companies with a direct customer relationship, in industries such as retail, travel, finance and telco have the biggest need to manage large scale customer interactions.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • Conversocial
  • www.conversocial.com/
  • Founded 2009
  • United States

About Conversocial

Conversocial is software that enables customer service in Facebook and Twitter. With complete visibility and prioritisation, no issues need be missed. Teams work together on social communication through Conversocial's collaborative platform, with all essential tools in one place. Complete security, audit, and control bring accountability to social channels.


Conversocial Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Conversocial Reviews Recently Reviewed!

Conversocial in the contact center

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Made our agents markedly more efficient (10X as many responses as if we handled natively or through deck-based platforms) but maintains the native experience within their tool. Great prioritization components as well.

Cons: Reporting is relatively static, but continues to evolve.

Overall: We use Conversocial to support inbound customer service requests on Instagram, Twitter and Facebook. They've been a tremendous partner and have helped us expand our social footprint from within customer service to not only help our customers but serve the rest of our organization through community management and growth. Thanks to their partnership, we've been able to push the boundaries of Twitter engagement by enraging with users based on unique search terms apart from our brand.

Simple and Effective Engagement Tool

Nov 23, 2015
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Conversocial stuck out to me above other social media listening tools because of its simplicity and easy to use platform. The layout of Conversocial is strategic and everything seems to have a place. The shortcut options are quick and I love how easy it is to use their keyword search (for the most part). My other favorite features from Conversocial are the way they pull up previous engagements. You can see how many times each user has mentioned your company/brand/school and then can view those previous conversations. With other engagement tools, I've had to click around a few times to view previous engagements, or there is no option to view them. Conversocial has found a very efficient way to provide this data. They also have a wonderful tech support team and are quick to act whenever myself or my team experienced issues. The tagging options were simple to use as well.

Cons: I wish Conversocial had an app for their platform. Since conversations on social media occur 24/7, it'd be nice to quickly access Coversocial from my phone and archive, respond, etc. quickly. I also wish it was easier to bulk archive in Conversocial as well as only search for items that weren't already assigned or archived. All in all, this is a great platform, though.

Recommendations to other buyers: Conversocial is a great listening tool and I'd recommend it to any company just starting out with social media as it is extremely easy to use. If your company doesn't need a ton of random, added features, then this is perfect. I'm not extremely familiar with the reports and data Conversocial can pull, so I recommend researching these features before you decide if Conversocial is the right listening and engagement tool for your company.

Conversocial: One of the best for social monitoring and engagement

Nov 23, 2015
4/5
Overall
4.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts. My team used Conversocial to monitor conversations on 60+ Facebook pages and multiple Twitter accounts, but I've also used Salesforce Radian6, Salesforce Social Studio, Percolate, and Hootsuite. Conversocial has one of the best user interfaces I've encountered. It's easy to select single or multiple accounts and channels, apply tags for categorization, assign out to different team members, and even create and use macros to do several actions at once. Plus, Conversocial has keyboard shortcut keys for most of these actions, which other platforms are either completely lacking or too limited. The team at Conversocial were always great to work with and responsive to service requests or questions.

Cons: The only reason my team stopped using Conversocial was to switch to a more fully-featured social media management suite so we could have all aspects of social managed within one platform (Monitoring, Publishing, Listening, Reporting, etc). If you're looking for a point solution, Conversocial's great. They do have some limited reporting and are working on further offerings there.

Recommendations to other buyers: Decide what you need your social media management software to accomplish. If it's just monitoring and engaging with inbound messages, a tool like Conversocial is great; it specializes in a single area. If you need an enterprise-level solution that handles all the different areas, then it may not be the best. My team used three or four different tools concurrently for three years before switching to a platform that combines everything. When doing so, be prepared to sacrifice some of the specialized features of tools like Conversocial.

No other compares! 10/10

Nov 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The staff are very helpful and always willing to help. The program is so easy to use and would say reduces response times having all channels in one place.

Cons: The only critique I would have is when sentimenting a thread you have to do each one individually.

Recommendations to other buyers: There is no other that compares. It is a onestop platform for all you social media and is so simple and easy to use and the customer support, should you need it is very efficient.

Conversocial for Dedicated Social Customer Care and Engagement

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only does the technology meet our needs, the partnership with Conversocial as an organization is incredibly valuable. They consistently position themselves in an anticipatory industry foothold, helping us identify and meet opportunities to stay ahead of customer expectations. This holds for reporting, associate experience, and the partnerships they build with social media entities. We have a solution and subject matter experts that help us use it to its fullest capacity.

Cons: Hard to pick out anything in particular. Any issues we've had, we've been able to work quickly to either resolve or road-map solutions.

Recommendations to other buyers: This is a pure play customer service solution. We don't use it for any outbound marketing, but it certainly has capabilities along those lines. Highly recommended if you're prioritizing social customer care.