SBSSolutions

The Consignment Shop


4.5 / 5
24 reviews

Who Uses This Software?

Web-based solution that helps sectors such as consignment, resale and thrift Stores.


Average Ratings

24 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,090.00/one-time
  • Pricing Details
    See Package Prices on Web Site
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • SBSSolutions
  • www.consignmentsoftware.biz
  • Founded 1999
  • United States

About The Consignment Shop

* Serving Consignment Shops for over 17 years. * Desktop or Cloud-based * Easy to install * Very User Friendly * Time-saving and money-making features * Streamlines your shop operations * Reduces employees needed * Complete Hardware and Software Packages. * Complete POS and Inventory Management + Customer, Consignor, Vendor and Store Accounts + Automatic QuickBooks Updates + Layaway Sales + Integrated Ecommerce Web Store + Buy Outright / Buy Existing Consigned


The Consignment Shop Features

  • Consignor Management
  • Customer Database
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Point of Sale (POS)
  • Pricing Optimization

The Consignment Shop Reviews Recently Reviewed!


Museum Shop Consignment

Apr 30, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: - email reports to consignors

- commission tracking and payouts

- gift card feature

- having an integrated POS with consignment database is much more efficient than former systems (i.e. better than an Excel spreadsheet and hand-written receipts)

- good price

Cons: - unable to customize our own reports (particularly when fields are cut off because text is longer than what is visible)

- limited functionality (only can see one view at a time)

- biggest problem: difficult to locate sold items in multiples (because it internally assigns a new number for multi-item transactions, making it difficult for consignors to know what item sold)

- training was insufficient, and at time of purchase there was no manual, and manual is still not well organized (no page numbers), and does not provide enough information on what each function in the program means.

- printer runs off generic printer drivers as is not compatible with Windows 10, so provided receipt printer has issues (our receipts always print about 8 inches of extra blank space wasting precious resources; tech support unable to resolve)

- unable to switch label sizes at will (i.e. can only print one barcode size at a time, difficult to set up each barcode label)

Overall: This is so much better than the system we had before. For the price, it's a good program. However, it's not the most user-friendly program, and is not very customizable.

Vendor Response

by SBSSolutions on May 01, 2019

There are over a hundred reports available in the system that were designed with input from store owners which covers all sales, consignor and customer activity. We continually add new reports as requested and tweak existing reports as needed.

The multi-item feature in our system is intended to be used for large quantities of identical store owned items, typically not consigned items.

We offer free training for the first 90 days after purchase. A refresher training class is available upon request.

Documentation is built into software. You can click a button and immediately get information that answers questions about how to use the screen you are on. There is a ?How do I? document that answers questions on the use of the software.

The generic text driver is a feature of all Windows Operating Systems including Windows 10 and works with all compatible receipt printers. As for bar code labels, we do support multiple formats and you can switch between formats at will.

Seconds Count! review of SBS solutions

May 23, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is reasonably priced, user friendly and has very responsive customer service.

Cons: Lack of adequate training when initially started used the software.

Overall: Initially I had many problems networking several computers to use this program. SBS support worked with us for a long time until we realized the problems were with our computer hardware specialist. After changing to a different specialist, the program has been working very well for us.

This program makes our sales much faster and provides reliable record keeping.

Support is always available to help us when questions arise.

Excellent value!

May 03, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this program takes care of the majority of my book work. The staff is wonderful and always helps me when I call.

Cons: I wish there was a class I could sign up for so I could take advantage of all it has to offer.

Overall: The Consignment Shop has been one of the best things I have done for myself and my business. I wonder how I ever completed my job before I got this program.

Vendor Response

by SBSSolutions on May 13, 2019

Lou,

Please give us a call and we can schedule a training class for you or I will contact you if I don't hear back from you.

SBS Solutions Support Team

The Consignment Shop by Jeanie T

May 02, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: There's really not to much that I don't like about it, Plus the customer support is fantastic & they never make one feel less than when a customer doesn't understand the workings of the program or some of the how to's.

Cons: Sometimes it has been difficult to navigate, but only because the user was not familiar with certain aspects.

Overall: It just makes the processes easier, so much better than doing it all manually.

This is an amazing product

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program has eliminated so much paper work as well as making our overall business run more efficiently. We couldn't be more satisfied!

Cons: We have nothing negative to say about this software. We are more than pleased!

Overall: This system has completely changed the way we as a small business keep up with our consignment inventory as well as sales in such a positive manor.

I LOVE THIS PROGRAM!! Simple and Easy to use, Even for a beginner!

Apr 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I did my homework, I checked all the stores similar to mine in the area, and on the mainland to see what everyone was using. I was able to discern that there were about 3 programs people seemed to be using. The best advice I got was to check out SBS Solutions. I googled the 3 different programs, and I googled SBS Solutions and read the reviews and loved that they had 24/7 SUPPORT! That was the biggest thing for me as I have a brain injury and was afraid I would not know how to use any given program and would need help. I phoned them and talked to John and he was sooooo nice. He explained everything to me, I bought the program and they have helped me every step of the way to grow my business! They train you at the beginning for several hours and it was so simple to use I couldn't believe it! There is also help on the program you can look up at any time. I found the quality of the cash drawer and printers to be above what I was expecting. I am so glad I trusted the reviews of this program and went with them. They don't push you at all to buy, just inform you, and I can't stress this enough: I am also glad I bought the whole package instead of trying to find everything myself! I have not had any problems with my program or printers/scanner in over a year of use. I can call them anytime and they are there to help me and I live in Hawaii and the time difference is crazy! They always answer or call me right back. I can only say I am so HAPPY I found SBS Solutions and these wonderful people to help me build the best business I can! They are amazing!

New Consignment Shop Owner and delighted with this program. Purchased it May 2017 and have never regretted. Wonderful support!!! I can call anytime..

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend this to everyone starting a consignment store brick and mortar or on line. Why pay more when you get everything right here !!!

Pros: User friendly and the price is great. I shopped around and there is no one else that provides the quality and customer service for the great value of this program.

Cons: So far I'm extremely happy. The staff is so helpful, respond to my inquiries quickly and always have a positive answer or solution for me.

The BEST decision I made when opening my consignment shop!!!!

Apr 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely made the BEST decision when I chose SBS Solutions for my consignment software...that is the 100% truth. It's easy to navigate and the reports are what really helps me. I've had to call John several times when I accidentally disconnected my computer and every time he walks us through connecting it again with such patience and ease. I recommend this software to anyone who wants to open their own consignment shop. I'm very fortunate to have made this selection!!

Cons: There is nothing I can honestly say that needs improvement. I'm completely satisfied.

Recommendations to other buyers: The reports are fabulous. Gives you monthly and yearly sales.

A lifesaving product that's easy to use and saves hours!

Aug 06, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very easy to use and does everything you need it to do, plus lots more! The support team and very helpful, have never let us down if we needed a question answered on something tweaked and their response time is brilliant (and that's with a 5 hour difference in time zones) We wouldn't hesitate to recommend this product. You won't be disappointed you teamed up with this great company.

Cons: We haven't found anything to complain about yet and we've used it for 3 years.

Recommendations to other buyers: We looked at lots of different products before buying this one and we have never doubted our decision.

I feel in love with the software when I was looking for software and i

Aug 08, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy and uncomplicated the software is. The customer service is by far hands down the best that I have had in a long time.

Cons: I wish the software was able to assist businesses with multiple locations in real time, instead of having to have a license for each location.

Recommendations to other buyers: The company will answer any questions that you have until you have all of the answers that you need.

Excellent and easy to use

Apr 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is so helpful. Very easy to use and have done so for 10 years.

Cons: There's nothing I dont like. They are always helpful and this is super easy to use. They do frequent updates and make it easy even on the software dummy's.

Recommendations to other buyers: Best price, ease of use, real live customer service.

Consignment Done Right!

Feb 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The Consignment Shop Software lives up to its hype! SBS killed it on this one. Don't be fooled by their website! The software is VERY easy to use and VERY easy to train employees to use. Something that a lot of other consignment software can't figure out. The reporting is perfect. Very useful for day-to-day operations and long-term decision making. Installation was a breeze and it's regularly updated. Recommend this 100% for your consignment operations!

Pros: Easy to use, simple installation, unparalleled support, great customer account management.

Cons: None! This is THE software to use for your consignment needs!

I do like this product for our consignment store.

May 04, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Anytime I call I receive full attention to my question and it is resolved quickly.

Cons: As we purchased the business a year ago, we are adjusting to the product to how we do business. So we have had a few learning curves. John and his staff have been very helpful with our learning curve.

Recommendations to other buyers: Touch of the button reporting is nice, just select the report information, the date range and hit the button. It's all right there.

The Consignment Shop

Aug 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly software and the customer service is excellent

Cons: I'd like to be able to pick my own merchant account

Recommendations to other buyers: Get the demo and try it. You will find that it is simply the most complete and easy system to use.

Excellent software for any consignment business

Apr 20, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I am coming up on ten years of Caroline's Children's Consignment Boutique! People ask me a lot what the secret is to my success because there have been many consignment stores come and go, and my response is always the software we use, great customer service and lots of post it notes. John Breidling and his staff are hands down the best support system for me and my shop! They are always there for me! The software is so easy to learn from. I looked at several ones when I started Carolines and SBS solutions was the best one out there. It literally does everything for me from inventory to reports to posting checks. It does it all. I highly recommend it for anyone shopping for software whether they are opening a consignment business or just looking for a change!!

Amazing solution only surpassed by tech support

Apr 21, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been a TCS user for 4 years - from the pre start-up of our business until today. We have found the software to be an excellent tool in managing all aspects of our consignment business and our customers are delighted with the level of service we can provide in managing their accounts. The most noteworthy experience is the high standard of service we receive from SBS Solutions in the few occasions in which minor issues have arose. I would like to highlight that our business is locate in Eastern Australia so the delivery of timely assistance is no small accomplishment! We would recommend this solution without reservation. The SBS Solutions team are a pleasure to do business with.

I couldn't be more pleased with TCS software

Apr 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: When we started our consignment business in 2011 I spent a lot of time searching for a POS and inventory management solution specifically designed for consignment shops. We selected TCS by SBS Solutions and we couldn't be more pleased. The software is easy to install and use, is regularly updated with new features and functions and, this is the best part, the support is fantastic. If help is needed it's just a phone call away. They know their software and they know the consignment shop business.

New to the consignment business

Apr 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We thoroughly investigated possible software to use to help us open our consignment store. This was by far the best we found, and we have not been disappointed! John and his team have been with us every step of the way, from initial set-up to random questions that come up from time to time. They are amazing, and the software does everything we needed it to do, and more! It has made opening and running our own consignment business much easier!

Customer service is amazing . That's important in this day and age.

May 19, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Almost any problem we have had they have come up with solutions asap.

The only issue we have had is the system is not compatible with the ticket print system we would like to use.

Vendor Response

by SBSSolutions on May 21, 2015

Alison purchased this printer prior to us adding it to our list of supported printers. This is the TSC-TDP-247 Tag Printer which we do now support. I called Alison to let her know and she was delighted.

Why would anyone purchase a software that doesn't even provide a potential customer with a telephone contact number to make an inquiry?

May 10, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: .Why would anyone purchase a software that doesn't even provide a potential customer with a telephone contact number to make an inquiry?

Cons: No way to contact the company by telephone.No way to contact the company by telephone.No way to contact the company by telephone.

Vendor Response

by SBSSolutions on May 24, 2019

This review was not done by any of our customers. We have always provided a toll free phone number for customers to call us for support and is displayed clearing on our web site.

Mable Sophia Berg Marketplace

Apr 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is my first year using the software and so far my experience has been a good one. I still have a lot to learn about the program, but they never make you feel like any question you ask isn't important. The tech support is awesome ! They make you feel like one of the family ! I thank all of the staff for there support !

At Good Apple Equine We Love this Software Program.

Apr 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our Consignment Shop does a few things differently so John has been awesome in making sure we are using he software to our best ability and tweaking it for us if necessary. John is always willing to help and Listen. We have used this program now for over 6 years.

I have been using SBS The Consignment Shop for 6 years!

Apr 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Change over from manual to computer was easy and simple! The program is very easy to learn and manage. I have been 100% satisfied with customer service when I needed questions answered or had a software glitch, (rarely). Program serves all my needs.

GREAT SOFTWARE FOR CONSIGNMENT STORES

Apr 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I'VE HAD THIS SOFTWARE FOR 2 YRS NOW AND DON'T KNOW HOW I GOT ALONG WITHOUT IT. IT'S VERY USER FRIENDLY AND REASONABLY PRICED FOR THE EFFICIENCY.