# The Consignment Shop Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is The Consignment Shop the right Retail POS System solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/121750/The-Consignment-Shop/reviews

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The Consignment Shop

4.6 (25)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of The Consignment Shop

Ease of use

4.5

Customer Service

4.6

## Showing most helpful reviews

Showing 1-25 of 25 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SC

Sheryl C.  
Store Owner  
Retail  
Used the software for: 2+ years

### "Great software for Consignment Shops, but no longer available!"

March 19, 2026

4.0

Overall, I loved it and was sad to see them shut down. The price was right. The customer service was top notch.

Pros

They were constantly adding new features per our request to stay up to date with business and the flow of everything.

Cons

It was not cloud based, and when something went wrong I usually had to call and have them do an update which was mildly inconvenient.

Review Source

sK

sue K.  
Proprietor  
Retail  
Used the software for: 2+ years

### "Seconds Count! review of SBS solutions"

May 23, 2019

5.0

Initially I had many problems networking several computers to use this program. SBS support worked with us for a long time until we realized the problems were with our computer hardware specialist. After changing to a different specialist, the program has been working very well for us. This program makes our sales much faster and provides reliable record keeping. Support is always available to help us when questions arise.

Pros

The software is reasonably priced, user friendly and has very responsive customer service.

Cons

Lack of adequate training when initially started used the software.

Alternatives considered

[Best Consignment Shop Software (BCSS)](https://www.capterra.com/p/127950/Best-Consignment-Shop-Software/)[Liberty REACT](https://www.capterra.com/p/121457/Liberty-Consignment/)

Reason for choosing The Consignment Shop

Price, user friendly, support/customer service

Review Source

MJ

Melanie J.  
Bookkeeper  
Museums and Institutions  
Used the software for: 2+ years

### "Museum Shop Consignment"

April 30, 2019

3.0

This is so much better than the system we had before. For the price, it's a good program. However, it's not the most user-friendly program, and is not very customizable.

Pros

\- email reports to consignors - commission tracking and payouts - gift card feature - having an integrated POS with consignment database is much more efficient than former systems (i.e. better than an Excel spreadsheet and hand-written receipts) - good price

Cons

\- unable to customize our own reports (particularly when fields are cut off because text is longer than what is visible) - limited functionality (only can see one view at a time) - biggest problem: difficult to locate sold items in multiples (because it internally assigns a new number for multi-item transactions, making it difficult for consignors to know what item sold) - training was insufficient, and at time of purchase there was no manual, and manual is still not well organized (no page numbers), and does not provide enough information on what each function in the program means. - printer runs off generic printer drivers as is not compatible with Windows 10, so provided receipt printer has issues (our receipts always print about 8 inches of extra blank space wasting precious resources; tech support unable to resolve) - unable to switch label sizes at will (i.e. can only print one barcode size at a time, difficult to set up each barcode label)

Review Source

Response from SBSSolutions

May 1, 2019

There are over a hundred reports available in the system that were designed with input from store owners which covers all sales, consignor and customer activity. We continually add new reports as requested and tweak existing reports as needed. The multi-item feature in our system is intended to be used for large quantities of identical store owned items, typically not consigned items. We offer free training for the first 90 days after purchase. A refresher training class is available upon request. Documentation is built into software. You can click a button and immediately get information that answers questions about how to use the screen you are on. There is a ?How do I? document that answers questions on the use of the software. The generic text driver is a feature of all Windows Operating Systems including Windows 10 and works with all compatible receipt printers. As for bar code labels, we do support multiple formats and you can switch between formats at will.

LR

Lou R.  
Owner  
Retail  
Used the software for: 2+ years

### "Excellent value!"

May 3, 2019

4.0

The Consignment Shop has been one of the best things I have done for myself and my business. I wonder how I ever completed my job before I got this program.

Pros

I love that this program takes care of the majority of my book work. The staff is wonderful and always helps me when I call.

Cons

I wish there was a class I could sign up for so I could take advantage of all it has to offer.

Review Source

Response from SBSSolutions

May 13, 2019

Lou, Please give us a call and we can schedule a training class for you or I will contact you if I don't hear back from you. SBS Solutions Support Team

HL

Hope L.  
CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Auto Markdown Ease"

September 2, 2020

5.0

As I have stated, the automatic markdown schedule eliminates the need for more employees and reassures consignees of our efficiency.

Pros

Using this software for my consignment business makes the daily requirements flow easily. The feature that convinced me to buy this program was the automatic markdown schedule. I set up my preferred timeline for marking down merchandise in the Company Profile and this schedule prints on my tags; that feature allows my store to operate with fewer employees; generating more profit for me.

Cons

When I have questions about my specific program I would like to be able to type the question in an actual search bar and be guided to the answer. The current set-up requires that I read each commonly asked question until i find the one that closely matches my problem, I find that extremely inconvenient.

Reason for choosing The Consignment Shop

The representatives fielding our excessive amount of questions were superior in their knowledge of the product and demonstrated the same patience they continue to practice anytime I require assistance. Similar programs did not allow for quick and thorough learning.

Review Source

TK

Travis K.  
Owner  
Furniture  
Used the software for: 2+ years

### "This is an amazing product"

May 13, 2019

5.0

This system has completely changed the way we as a small business keep up with our consignment inventory as well as sales in such a positive manor.

Pros

This program has eliminated so much paper work as well as making our overall business run more efficiently. We couldn't be more satisfied!

Cons

We have nothing negative to say about this software. We are more than pleased!

Review Source

LC

LIANNA C.  
Owner  
  
Used the software for:

### "I LOVE THIS PROGRAM!! Simple and Easy to use, Even for a beginner! "

April 22, 2015

5.0

I did my homework, I checked all the stores similar to mine in the area, and on the mainland to see what everyone was using. I was able to discern that there were about 3 programs people seemed to be using. The best advice I got was to check out SBS Solutions. I googled the 3 different programs, and I googled SBS Solutions and read the reviews and loved that they had 24/7 SUPPORT! That was the biggest thing for me as I have a brain injury and was afraid I would not know how to use any given program and would need help. I phoned them and talked to John and he was sooooo nice. He explained everything to me, I bought the program and they have helped me every step of the way to grow my business! They train you at the beginning for several hours and it was so simple to use I couldn't believe it! There is also help on the program you can look up at any time. I found the quality of the cash drawer and printers to be above what I was expecting. I am so glad I trusted the reviews of this program and went with them. They don't push you at all to buy, just inform you, and I can't stress this enough: I am also glad I bought the whole package instead of trying to find everything myself! I have not had any problems with my program or printers/scanner in over a year of use. I can call them anytime and they are there to help me and I live in Hawaii and the time difference is crazy! They always answer or call me right back. I can only say I am so HAPPY I found SBS Solutions and these wonderful people to help me build the best business I can! They are amazing!

Review Source

SB

Sandra B.  
Owner  
Retail  
Used the software for: 1-2 years

### "New Consignment Shop Owner and delighted with this program. Purchased it May 2017 and have never regretted. Wonderful support!!! I can call anytime.."

October 18, 2018

5.0

I would recommend this to everyone starting a consignment store brick and mortar or on line. Why pay more when you get everything right here !!!

Pros

User friendly and the price is great. I shopped around and there is no one else that provides the quality and customer service for the great value of this program.

Cons

So far I'm extremely happy. The staff is so helpful, respond to my inquiries quickly and always have a positive answer or solution for me.

Review Source

EP

Elayne P.  
Owner  
Retail  
Used the software for: 2+ years

### "The BEST decision I made when opening my consignment shop!!!!"

April 24, 2015

5.0

Pros

I absolutely made the BEST decision when I chose SBS Solutions for my consignment software...that is the 100% truth. It's easy to navigate and the reports are what really helps me. I've had to call John several times when I accidentally disconnected my computer and every time he walks us through connecting it again with such patience and ease. I recommend this software to anyone who wants to open their own consignment shop. I'm very fortunate to have made this selection!!

Cons

There is nothing I can honestly say that needs improvement. I'm completely satisfied.

Review Source

CM

Carrianne M.  
Owner  
Retail  
Used the software for: 2+ years

### "A lifesaving product that's easy to use and saves hours!"

August 6, 2015

4.5

Pros

The product is very easy to use and does everything you need it to do, plus lots more! The support team and very helpful, have never let us down if we needed a question answered on something tweaked and their response time is brilliant (and that's with a 5 hour difference in time zones) We wouldn't hesitate to recommend this product. You won't be disappointed you teamed up with this great company.

Cons

We haven't found anything to complain about yet and we've used it for 3 years.

Review Source

MP

Maria P.  
Owner  
Retail  
Used the software for: 2+ years

### "I feel in love with the software when I was looking for software and i"

August 8, 2015

5.0

Pros

I love how easy and uncomplicated the software is. The customer service is by far hands down the best that I have had in a long time.

Cons

I wish the software was able to assist businesses with multiple locations in real time, instead of having to have a license for each location.

Review Source

KW

Kevin W.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Consignment Done Right!"

February 9, 2017

5.0

The Consignment Shop Software lives up to its hype! SBS killed it on this one. Don't be fooled by their website! The software is VERY easy to use and VERY easy to train employees to use. Something that a lot of other consignment software can't figure out. The reporting is perfect. Very useful for day-to-day operations and long-term decision making. Installation was a breeze and it's regularly updated. Recommend this 100% for your consignment operations!

Pros

Easy to use, simple installation, unparalleled support, great customer account management.

Cons

None! This is THE software to use for your consignment needs!

Review Source

MD

Mandee D.  
Owner  
Retail  
Used the software for: 2+ years

### "Excellent and easy to use"

April 24, 2015

5.0

Pros

Customer service is so helpful. Very easy to use and have done so for 10 years.

Cons

There's nothing I dont like. They are always helpful and this is super easy to use. They do frequent updates and make it easy even on the software dummy's.

Review Source

MA

Mary A.  
Mary Adkins-owner  
  
Used the software for:

### "Excellent software for any consignment business "

April 20, 2015

5.0

I am coming up on ten years of Caroline's Children's Consignment Boutique! People ask me a lot what the secret is to my success because there have been many consignment stores come and go, and my response is always the software we use, great customer service and lots of post it notes. John Breidling and his staff are hands down the best support system for me and my shop! They are always there for me! The software is so easy to learn from. I looked at several ones when I started Carolines and SBS solutions was the best one out there. It literally does everything for me from inventory to reports to posting checks. It does it all. I highly recommend it for anyone shopping for software whether they are opening a consignment business or just looking for a change!!

Review Source

CW

Connie W.  
Owner  
Retail  
Used the software for: 1-2 years

### "I do like this product for our consignment store."

May 4, 2015

4.5

Pros

Anytime I call I receive full attention to my question and it is resolved quickly.

Cons

As we purchased the business a year ago, we are adjusting to the product to how we do business. So we have had a few learning curves. John and his staff have been very helpful with our learning curve.

Review Source

PA

Pamela A.  
Owner  
Furniture  
Used the software for: 2+ years

### "The Consignment Shop"

August 4, 2015

5.0

Pros

Very user friendly software and the customer service is excellent

Cons

I'd like to be able to pick my own merchant account

Review Source

CC

Christine C.  
Owner  
Furniture  
Used the software for: Less than 6 months

### "Why would anyone purchase a software that doesn't even provide a potential customer with a telephone contact number to make an inquiry?"

May 10, 2017

1.0

.Why would anyone purchase a software that doesn't even provide a potential customer with a telephone contact number to make an inquiry?

Cons

No way to contact the company by telephone.No way to contact the company by telephone.No way to contact the company by telephone.

Review Source

Response from SBSSolutions

May 24, 2019

This review was not done by any of our customers. We have always provided a toll free phone number for customers to call us for support and is displayed clearing on our web site.

SW

Stephen W.  
Director, HR, Finance & IT  
  
Used the software for:

### "Amazing solution only surpassed by tech support"

April 21, 2015

5.0

We have been a TCS user for 4 years - from the pre start-up of our business until today. We have found the software to be an excellent tool in managing all aspects of our consignment business and our customers are delighted with the level of service we can provide in managing their accounts. The most noteworthy experience is the high standard of service we receive from SBS Solutions in the few occasions in which minor issues have arose. I would like to highlight that our business is locate in Eastern Australia so the delivery of timely assistance is no small accomplishment! We would recommend this solution without reservation. The SBS Solutions team are a pleasure to do business with.

Review Source

JT

Jeanie T.  
President/Owner  
Retail  
Used the software for: 2+ years

### "The Consignment Shop by Jeanie T"

May 2, 2019

5.0

It just makes the processes easier, so much better than doing it all manually.

Pros

There's really not to much that I don't like about it, Plus the customer support is fantastic & they never make one feel less than when a customer doesn't understand the workings of the program or some of the how to's.

Cons

Sometimes it has been difficult to navigate, but only because the user was not familiar with certain aspects.

Review Source

TJ

Thomas J.  
Owner  
  
Used the software for:

### "I couldn't be more pleased with TCS software"

April 24, 2015

5.0

When we started our consignment business in 2011 I spent a lot of time searching for a POS and inventory management solution specifically designed for consignment shops. We selected TCS by SBS Solutions and we couldn't be more pleased. The software is easy to install and use, is regularly updated with new features and functions and, this is the best part, the support is fantastic. If help is needed it's just a phone call away. They know their software and they know the consignment shop business.

Review Source

CB

Christine B.  
Owner  
  
Used the software for:

### "New to the consignment business"

April 20, 2015

5.0

We thoroughly investigated possible software to use to help us open our consignment store. This was by far the best we found, and we have not been disappointed! John and his team have been with us every step of the way, from initial set-up to random questions that come up from time to time. They are amazing, and the software does everything we needed it to do, and more! It has made opening and running our own consignment business much easier!

Review Source

AB

Alison B.  
Store Owner  
  
Used the software for:

### "Customer service is amazing . That's important in this day and age. "

May 19, 2015

5.0

Almost any problem we have had they have come up with solutions asap. The only issue we have had is the system is not compatible with the ticket print system we would like to use.

Review Source

Response from SBSSolutions

May 21, 2015

Alison purchased this printer prior to us adding it to our list of supported printers. This is the TSC-TDP-247 Tag Printer which we do now support. I called Alison to let her know and she was delighted.

GH

Georgia H.  
Owner  
  
Used the software for:

### "At Good Apple Equine We Love this Software Program. "

April 22, 2015

5.0

Our Consignment Shop does a few things differently so John has been awesome in making sure we are using he software to our best ability and tweaking it for us if necessary. John is always willing to help and Listen. We have used this program now for over 6 years.

Review Source

DG

Donna G.  
Owner  
  
Used the software for:

### "I have been using SBS The Consignment Shop for 6 years!"

April 20, 2015

5.0

Change over from manual to computer was easy and simple! The program is very easy to learn and manage. I have been 100% satisfied with customer service when I needed questions answered or had a software glitch, (rarely). Program serves all my needs.

Review Source

PA

PAM A.  
OWNER  
  
Used the software for:

### "GREAT SOFTWARE FOR CONSIGNMENT STORES"

April 17, 2015

5.0

I'VE HAD THIS SOFTWARE FOR 2 YRS NOW AND DON'T KNOW HOW I GOT ALONG WITHOUT IT. IT'S VERY USER FRIENDLY AND REASONABLY PRICED FOR THE EFFICIENCY.

Review Source

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