--- title: "Shop Boss Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shop Boss Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/121909/Shop-Boss-Pro/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Shop Boss Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shop Boss ## What is Shop Boss? Shop Boss is an auto shop management software designed to optimize operations for independent repair shops. It features an advanced digital vehicle inspection (DVI) tool, allowing technicians to diagnose issues and enhance transparency with customers. The BOSS Board dashboard offers real-time metrics for data-driven decisions, improving efficiency and profitability. Integrated payment processing through BOSS Pay provides flexible options and a seamless checkout experience. Additional features include parts and tire ordering, customer texting, and a secure portal, simplifying shop management. Its web-based, cloud-hosted architecture ensures easy access without downloads or updates, enabling remote management. ## What is Shop Boss used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Business Management](https://www.capterra.com/business-management-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Recognitions Shortlist Overall rating Based on 88 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $199 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Auto Repair / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Shop Boss alternatives Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/121909/Shop-Boss-Pro/alternatives/) ## FAQs about Shop Boss Overview ### What problems does Shop Boss solve? Shop Boss solves the problem of disconnected repair-shop workflows by bringing work orders, estimates, parts, customer records, labor-time lookups, scheduling, and inventory into one system. Auto repair owners, service advisors, technicians, and parts staff benefit from faster intake, parts ordering, job tracking, billing, and customer updates without relying on separate tools. Answer based on 21 reviews Overview ### Which roles and teams benefit most from Shop Boss? Shop Boss is most used by business owners, presidents, and partners who need oversight of shop operations, revenue, and daily performance. Service and general managers coordinate appointments, work orders, and staff activity, while administrators and IT managers maintain system records and access. Sales and project managers track customer work and follow-up. Answer based on 89 reviews Overview ### What company size and industries is Shop Boss built for? Shop Boss is designed for small auto repair shops, including independent and multi-location businesses; 88% of reviewers are small businesses and 67% work in Automotive. It also serves midsize businesses (9%) and enterprises (4%), with limited use in Transportation/Trucking/Railroad and Education Management. Its most common use case is auto repair (57%). Answer based on 89 reviews Features and Usability ### What are the key features of Shop Boss? Shop Boss includes billing and invoicing with electronic payments, VIN lookup for vehicle identification on work orders, and service history for past repairs and warranty tracking. Its estimating tools use labor rates and labor-time data to prepare quotes, while work order management organizes repair jobs and their progress. Answer based on 23 reviews Pricing ### How much does it cost and what fees or limitations are included? Shop Boss starts at $199 per month with the flat-rate Gold plan, including support and upgrades. Platinum costs 299 monthly, and Premier costs 399 monthly; Enterprise pricing is not listed. Reviewers often call pricing affordable and transparent, though some small shops consider it expensive, and responsive website access is limited to Premier. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does Shop Boss integrate with? Shop Boss integrates with 14 third-party tools for payments, accounting, marketing, and parts ordering, including 360 Payments, PayPal, Venmo, QuickBooks Online, Broadly, Kukui, PartsTech, Nexpart Distribution Management, Openbay Otis, and AutoServe1. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Shop Boss offer? Shop Boss provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 4 reviews Getting Started and Support ### What customer support options does Shop Boss offer, and how do users rate the experience? Shop Boss offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe the team as responsive, friendly, and willing to address issues or feedback, including during setup. However, some report poor or unavailable support, unresolved problems, and frustrating assistance when account records require correction. Answer based on 36 reviews Inventory management ### How well does Shop Boss handle inventory management? Shop Boss centralizes parts, work orders, and supplier connections for everyday auto repair inventory tasks. Small and midsize shops often find it easy to manage parts alongside estimates and customer records, but larger parts departments may need stronger tracking, inventory controls, categories, and tire-specific reporting. Answer based on 21 reviews ## Features AI summary Based on 2,452 Auto Repair reviews Capterra reviewers point to these as the top priorities when evaluating auto repair software: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Shop Boss supports all three features buyers rate highest: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair shops create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep work moving and get paid faster. Quotes/Estimates 4.1 (53) 73.58% of 53 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Work Order Management 4.4 (45) 62.22% of 45 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Labor Rates 4.6 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.5 (40) 60.00% of 40 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 4.5 (39) 56.41% of 39 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 4.6 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Shop Boss 67 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Clock: Tracks the time an employee has worked - Estimating: Estimate expected cost based on various factors before a project begins - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prioritization: Arrange tasks based on the level of priority or urgency - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (82) 4.3 Based on 82 reviews ## Pricing Value for money 4.3 (75) [View pricing plan details](https://www.capterra.com/p/121909/Shop-Boss-Pro/pricing/) Gold $199.00 Flat Rate,Per Month It includes: - Calendars & Appointments - Inventory & Vendor Management - Embedded Payment Processing - VIN Scan & License Decode - Canned Jobs & Sublets - Time Clocks & Job Clocks - Customizable Workflows & Reporting - Profit per Hour Forecasting - Multiple Parts and Labor Guide Integrations Platinum $299.00 Flat Rate,Per Month It includes: - Business Intelligence Dashboard - Full Labor Repair Guides with Diagrams & Procedures - Comprehensive Digital Vehicle Inspections - DVI Integration with Guides, Parts & Inventory - Employee Performance Analytics - Real-Time Shop Dashboard - Tire Ordering Integration Premier $399.00 Flat Rate,Per Month It includes: - Responsive Website - Website Appointment Integration with Scheduler - Website Maintenance Website Design - Monthly Website & Digital Reporting - Quarterly Website & Digital Reviews - Custom 1:1 Training Enterprise Custom Quote Available It includes: - Unlimited Users & ROs - Custom Shop Comparison Reporting - Organization-Level Reports - Centralized Data Management - Administrative Profiles - Customized Implementation Service Value for money 4.3 (75) 4.3 Based on 75 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)[ AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)[ 360 Payments](https://www.capterra.com/p/177326/360-Payments/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (88) 4.5 Based on 88 reviews ## User reviews Overall rating 4.5 Based on 88 reviews Filter by rating Counts reflect reviews available in this feed. 5(56) 4(24) 3(3) 2(2) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer Operations Support Used the software for: 1-3 years ### "Operations Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 February 5, 2026 Pros Shop boss is simple to use and there is little to no learning curve. There are numerous reports in the system and this makes it easy to use out of the box. Cons The system is not friendly for someone that owns multiple shops and is a challenge when selling tires, as it does not report DOT numbers. It is also lacking when it comes to AP and inventory controls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cory R. ops Used the software for: I used a free trial ### "Shop Boss 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 12, 2025 Its ease of use, strong customer communication (text/email updates with photos), and excellent, responsive support. Pros Real-time performance tracking, VIN scanning, digital inspections, and robust payment options. I love it. Cons Poor customer support that can worsen issues, and sometimes confusing features like scheduling, despite appreciating its comprehensive reporting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Owner Used the software for: I used a free trial ### "Shop Boss Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 3, 2025 I am quite pleased with the outcome of the program. Pros It's a user-friendly interface, making it easy to learn and access, with features like readily available labor time lookups, seamless integration of customer communication, and centralized management of work orders, and inventory. Cons A lack of flexibility and customization options within the software, particularly regarding workflows and reporting features, which can sometimes feel rigid and not adaptable to unique my business needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/ Head Bottle Washer Used the software for: 3-5 years ### "ShopBoss Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 25, 2021 Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult. Pros The Digital Inspections, and Texting/Emailing has really stepped up our game. Cons We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Stop wasting your time looking at other systems! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2021 5 stars! Great software and great staff. Pros It just works! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn Cons Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aditi S. Partner Used the software for: Less than 1 year ### "The efficiency of the application is in the name itself!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 13, 2025 While partnering with a new businesses comes with a lot of risk, applications like Shop Boss actually help in enhancing customer reliability and trust. It ensures that we deliver to our customers satisfaction levels and provide them with fluent communication via it's flexible and user-friendly set of tools. Ordering automobile parts is now the easiest task. It's really the best application that needs to be implemented quite frequently in this field to allow smooth operation of business and make it easy for our customers to opt for hastle-free repairing. Pros This really is going to be a rescue tip for newbies in the automotive field. While looking for secure payment gateways can be really hard, specially you are looking for a cost effective one, Shop Boss can actually be your knight in shining Armor. It's majorly focused to provide for the automobile field, it's inspection features are quite robust providing you with vast set of payment options like Venmo. It offers phenomenal integration tools to run deep quality checks. It helps in rendering faults that hard to crack. The tools are designed to offer customers the smoothest communication and it's really easy for them to use the application. Their Support has everything you need to know before going about the application. Because of it's niche, the implementation of the features is quite flexible and excellent at offering operational efficiency. Cons Having been aquanted with this application for a brief period, has been amazing and so far we haven't encountered anything that needs to be worked on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michelle D. Online Marketer Used the software for: Less than 1 year ### "Online Marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 My overall experience with Shop Boss is a Clear, Clean,Collective approach, Super ! Pros Shop Boss is easy to navigate and simplistic too. It provides easy tools to use to help you to get a good leverage on what your seeking Cons I would not have any derogatory connoatiins to this individual prodpect as i feel it works perfectly as for what it was designed for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Syeda Used the software for: Less than 1 year ### "Syeda muneera" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 June 4, 2025 I have very good experience in boss..during holidays i see their hands on support kept team focused andmorale high thanku Pros Boss,s name . Consistently leads by example balancing fairness with approachability their dedication to resolving conflicts quickly and acknowledging hand work has created a positive and productive workplace culture Cons Their ability lead with empathy while maintaining high standards.they created a supportive environment where team members felt heard and motivated to excel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: I used a free trial ### "Solid system for running a busy shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2025 Overall very positive. Helped streamline our workflow a lot. Once the team got used to it, we were moving jobs through the shop much faster Pros Makes managing repair orders way easier. I like how everything’s in one place — estimates, parts, customer info. It also integrates well with parts suppliers and saves a lot of time on the admin side. Cons Interface could be cleaner, feels a bit cluttered at times. Also had some minor slowdowns when too many tabs are open. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketer Used the software for: Less than 1 year ### "Very important thing that you need in auto repair shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 28, 2025 Everything is going good. I’m not looking for another system. Pros I like dashboard. Also that I can send invoices to customers electronically. Cons I would like to see more automations. Like when I closing an RO, sms automatically sends to customer and ask to leave a review. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.