# Shop Boss Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shop Boss Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/121909/Shop-Boss-Pro --- # Shop Boss Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shop Boss ## What is Shop Boss? Shop Boss is an auto shop management software designed to optimize operations for independent repair shops. It features an advanced digital vehicle inspection (DVI) tool, allowing technicians to diagnose issues and enhance transparency with customers. The BOSS Board dashboard offers real-time metrics for data-driven decisions, improving efficiency and profitability. Integrated payment processing through BOSS Pay provides flexible options and a seamless checkout experience. Additional features include parts and tire ordering, customer texting, and a secure portal, simplifying shop management. Its web-based, cloud-hosted architecture ensures easy access without downloads or updates, enabling remote management. ## What is Shop Boss used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Business Management](https://www.capterra.com/business-management-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Overall rating Based on 89 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $199 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Shop Boss alternatives Highest Rated [4.6 (5,730)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month [4.4 (18,768)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month [4.5 (13,548)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month [View all alternatives](https://www.capterra.com/p/121909/Shop-Boss-Pro/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Quotes/Estimates 4.1 (53) 73.58% of 53 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Billing & Invoicing 4.6 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Work Order Management 4.4 (45) 62.22% of 45 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders VIN Lookup 4.5 (40) 60.00% of 40 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 4.5 (39) 56.41% of 39 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Labor Rates 4.6 (28) 46.43% of 28 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians Shop Boss 67 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Tracks the time an employee has worked Estimate expected cost based on various factors before a project begins Plan, manage, and track the financial activities of an individual or organization Use AI to generate content in the form of text, images, videos, etc. Automates core HR functions such as talent management, employee evaluation and learning management Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Track and visualize the status of an ongoing job and the time spent on tasks or projects Report on the allocation and distribution of labor costs across projects Track, manage, and standardize customer rates for services performed by technicians Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Track parts inventory levels and manage re-stocking A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Arrange tasks based on the level of priority or urgency Tools to facilitate the production of information and promote efficiency Reporting on how each user, task or process has advanced since its initiation Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Allows service businesses to track ongoing repairs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Send messages via SMS Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Allows fleets and service businesses to track information about their vehicles. Real-time vehicle tracking for monitoring location, route, speed, etc. Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (82) 4.3 Based on 82 reviews ## Pricing Value for money 4.3 (75) [View pricing plan details](https://www.capterra.com/p/121909/Shop-Boss-Pro/pricing/) Gold $199.00 Flat Rate,Per Month It includes: - Calendars & Appointments - Inventory & Vendor Management - Embedded Payment Processing - VIN Scan & License Decode - Canned Jobs & Sublets - Time Clocks & Job Clocks - Customizable Workflows & Reporting - Profit per Hour Forecasting - Multiple Parts and Labor Guide Integrations Platinum $299.00 Flat Rate,Per Month It includes: - Business Intelligence Dashboard - Full Labor Repair Guides with Diagrams & Procedures - Comprehensive Digital Vehicle Inspections - DVI Integration with Guides, Parts & Inventory - Employee Performance Analytics - Real-Time Shop Dashboard - Tire Ordering Integration Premier $399.00 Flat Rate,Per Month It includes: - Responsive Website - Website Appointment Integration with Scheduler - Website Maintenance Website Design - Monthly Website & Digital Reporting - Quarterly Website & Digital Reviews - Custom 1:1 Training Value for money 4.3 (75) 4.3 Based on 75 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)[ AutoServe1](https://www.capterra.com/p/140878/AutoServe1/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (88) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (88) 4.5 Based on 88 reviews ## User reviews Overall rating 4.4 Based on 89 reviews Filter by rating 5(56) 4(25) 3(3) 2(2) 1(3) Mentioned topic Sorted by most recent Heather K. Operations Support Automotive ### "Operations Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 January 27, 2026 Pros Shop boss is simple to use and there is little to no learning curve. There are numerous reports in the system and this makes it easy to use out of the box. Cons The system is not friendly for someone that owns multiple shops and is a challenge when selling tires, as it does not report DOT numbers. It is also lacking when it comes to AP and inventory controls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 5, 2026 Heather, thank you for the review. We appreciate the positive comments on the ease of use / reporting for single operation shops. We do understand there are specific needs for multi-shop owners which Shop Boss does not currently meet. If you'd like to talk further about solutions, please email us at customersuccess@shopboss.net. CR Cory R. ops Transportation/Trucking/Railroad ### "Shop Boss 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 11, 2025 Its ease of use, strong customer communication (text/email updates with photos), and excellent, responsive support. Pros Real-time performance tracking, VIN scanning, digital inspections, and robust payment options. I love it. Cons Poor customer support that can worsen issues, and sometimes confusing features like scheduling, despite appreciating its comprehensive reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Philip R. Abteilungsleiter Technik Computer Hardware ### "Digitale Werkstattorganisation auf den Punkt gebracht würde ich sagen" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 31, 2025 Insgesamt funktioniert es schon zuverlässig und erleichtert uns den täglichen Ablauf in der Werkstatt erheblich. Von der Auftragsannahme über die Arbeitszeiterfassung bis zur Abrechnung läuft alles digital und nachvollziehbar. Neue Mitarbeitende sind schnell eingearbeitet, und auch Kundenkommunikation wird durch automatische Updates vereinfacht. Eine klare Empfehlung für kleine und mittelgroße Werkstätten. Pros Shop Boss hat eine sehr übersichtliche Benutzeroberfläche und lässt sich auch ohne IT-Vorkenntnisse ganz einfach bedienen. Besonders cool finde ich die cloudbasierte Lösung. So kann man flexibel von überall auf das System zugreifen. Auch die Fahrzeughistorie und die Integration von Teilekatalogen sind echt hilfreich für den Werkstattalltag. Cons Manche Teile sehen ein bisschen altmodisch aus und man muss manchmal den Support kontaktieren, um sie zu ändern. Auch bei den Auswertungen und Reports gäbe es noch Luft nach oben – mehr Individualisierungsmöglichkeiten wären hier wünschenswert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2025 Thank you for the detailed review, Philip. We really appreciate the time and effort that you've dedicated to learning the software. AL Alexander L. Owner Automotive ### "Beyond UPSET!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 16, 2025 Cons The customer service side of things is terrible. I had someone try to help me change a customer vehicle to a complete different person and ended up merging my 2 biggest clients. They told me I had to recreate the profile and change over the past customer cars and manually switch it over. I don't think I've ever been so upset with a company. Switched from [AutoFluent](https://www.capterra.com/p/77240/AutoFluent/) I shouldn't have switched to this software. They made it seem like they can help you with any issues and instead of helping they made the situation worst. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sidina S. Assistance Automotive ### "Great for Daily Operations, but Could Use More Customization" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 May 1, 2025 Pros Shop Boss is very easy to use and makes managing work orders and customers fast and efficient. The reporting and inventory tracking features are also very helpful. Cons Sometimes the system can be slow during peak hours, and a few advanced features could be more customizable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Crystal W. Customer Experience Rep Human Resources ### "Loved Shop Boss" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2025 Pros What i like most about Shop Boss its the best ever product that i used Cons What i like least about it i didnt have any cons because i loved it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB CHAMSI B. IT Manager Retail ### "Improved our customer relations through visual inspection" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 30, 2025 Pros Through the Shop Boss Digital Vehicle Inspection (DVI), there is a new way of enhancing the level of talking to our customers. It helps our customers develop more trust and understanding of the repairs that they need, which increase customer loyalty and frequent patronage.​ Cons When uploading pictures, the DVI tool freezes, and this hampers the timely delivery of reports to customers. This disruption may prove disruptive to communication and lead to the impression that we are slow in attending to our clients’ needs.​ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2025 Chamsi, thanks so much for the review. We love hearing about the use cases of our DVI tool. We're addressing some of the bugs that have popped up due to our media integration. Those should be resolved very soon! MD Michelle D. Online Marketer Health, Wellness and Fitness ### "Online Marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2025 My overall experience with Shop Boss is a Clear, Clean,Collective approach, Super ! Pros Shop Boss is easy to navigate and simplistic too. It provides easy tools to use to help you to get a good leverage on what your seeking Cons I would not have any derogatory connoatiins to this individual prodpect as i feel it works perfectly as for what it was designed for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Arnold B. CEO Telecommunications ### "Solid system for running a busy shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2025 Overall very positive. Helped streamline our workflow a lot. Once the team got used to it, we were moving jobs through the shop much faster Pros Makes managing repair orders way easier. I like how everything’s in one place — estimates, parts, customer info. It also integrates well with parts suppliers and saves a lot of time on the admin side. Cons Interface could be cleaner, feels a bit cluttered at times. Also had some minor slowdowns when too many tabs are open. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Ahmed N. Project Manager Food & Beverages ### "Increased my shop’s effectiveness by using real time analytics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2025 Pros Due to Shop Boss I was able to track my shop performance in a far more efficient manner than before. Real-time information on revenue, productivity of technicians, and the customers assist me in making instant decisions. This has helped in pointing out areas requiring intervention and monitoring and evaluating the progress made. Cons I did experience little lags with regards to the update of the data. This gap sometimes left the staff struggling to get real-time data during the busy hours hence hampering their ability to make informed decisions.​ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)