--- title: "Shop Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shop Boss the right Auto Repair solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Shop Boss 4.5 (88) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Shop Boss Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews TE Tolga E Head of DepartmentHigher Education, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I appreciated the real-time view of the status of the organization through the BOSS Board where I was able to monitor things such as, technician hours, tickets and part margins.“ April 15, 2025 Heather K Operations SupportAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “It is also lacking when it comes to AP and inventory controls.“ January 27, 2026 II Ifechukwu I ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Shop Boss aims to provide automotive repair shops with the tools necessary to manage and grow their businesses effectively, offering solutions tailored to the unique challenges of the industry.“ March 1, 2025 OT Olarinde T DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “The mobile app version could use some improvements—it occasionally lags or crashes.“ April 18, 2025 AS Aditi S PartnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “It's majorly focused to provide for the automobile field, it's inspection features are quite robust providing you with vast set of payment options like Venmo.“ February 22, 2025 AB Arnold B CEOTelecommunications, Self-employedUsed the software for: I used a free trial. “Interface could be cleaner, feels a bit cluttered at times.“ April 29, 2025 CB CHAMSI B IT ManagerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It helps our customers develop more trust and understanding of the repairs that they need, which increase customer loyalty and frequent patronage.​“ April 30, 2025 AN Ahmed N Project ManagerFood & Beverages, 201 - 500 employeesUsed the software for: 6-12 months. “I did experience little lags with regards to the update of the data.“ April 28, 2025 ## Showing most helpful reviews Showing 1-25 of 88 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Operations Support Used the software for: 1-3 years ### "Operations Support" February 5, 2026 3.0 Pros Shop boss is simple to use and there is little to no learning curve. There are numerous reports in the system and this makes it easy to use out of the box. Cons The system is not friendly for someone that owns multiple shops and is a challenge when selling tires, as it does not report DOT numbers. It is also lacking when it comes to AP and inventory controls. Review Source Response from Vehlo February 5, 2026 Heather, thank you for the review. We appreciate the positive comments on the ease of use / reporting for single operation shops. We do understand there are specific needs for multi-shop owners which Shop Boss does not currently meet. If you'd like to talk further about solutions, please email us at customersuccess@shopboss.net. Cory R. ops Used the software for: I used a free trial ### "Shop Boss 2025" December 12, 2025 4.0 Its ease of use, strong customer communication (text/email updates with photos), and excellent, responsive support. Pros Real-time performance tracking, VIN scanning, digital inspections, and robust payment options. I love it. Cons Poor customer support that can worsen issues, and sometimes confusing features like scheduling, despite appreciating its comprehensive reporting. Review Source Owner Used the software for: I used a free trial ### "Shop Boss Review" March 3, 2025 3.0 I am quite pleased with the outcome of the program. Pros It's a user-friendly interface, making it easy to learn and access, with features like readily available labor time lookups, seamless integration of customer communication, and centralized management of work orders, and inventory. Cons A lack of flexibility and customization options within the software, particularly regarding workflows and reporting features, which can sometimes feel rigid and not adaptable to unique my business needs Switched from [Invoice Simple](https://www.capterra.com/p/165683/Invoice-Simple/) I wanted to try new processing programs for my business. Review Source Owner/ Head Bottle Washer Used the software for: 3-5 years ### "ShopBoss Review" October 25, 2021 4.0 Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult. Pros The Digital Inspections, and Texting/Emailing has really stepped up our game. Cons We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) They were Expensive, Expensive and Expensive. I didn't mind so much, but in order to get what you or others similar to you offer, they wanted even more! Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reasons for choosing Shop Boss The Customer Support from ShopBoss when I Called, They basically moved in with me. Review Source Response from Vehlo October 25, 2021 Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects. Owner Used the software for: 3-5 years ### "Stop wasting your time looking at other systems! " October 13, 2021 5.0 5 stars! Great software and great staff. Pros It just works! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn Cons Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) It was clunky, receipts looked terrible, support was trash, only one person could be in a ticket, crashed often, had to pay extra for additional user licenses, they always had improvements but you had to pay extra (bolt on) Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reasons for choosing Shop Boss Price and simplicity of the system. Review Source Response from Vehlo October 13, 2021 Excellent review and feedback on your selection process, Matt. Glad to see Shop Boss has met your needs and then some. Always trying to advance the product, which will include some UI updates. More to come! Aditi S. Partner Used the software for: Less than 1 year ### "The efficiency of the application is in the name itself!" March 13, 2025 4.0 While partnering with a new businesses comes with a lot of risk, applications like Shop Boss actually help in enhancing customer reliability and trust. It ensures that we deliver to our customers satisfaction levels and provide them with fluent communication via it's flexible and user-friendly set of tools. Ordering automobile parts is now the easiest task. It's really the best application that needs to be implemented quite frequently in this field to allow smooth operation of business and make it easy for our customers to opt for hastle-free repairing. Pros This really is going to be a rescue tip for newbies in the automotive field. While looking for secure payment gateways can be really hard, specially you are looking for a cost effective one, Shop Boss can actually be your knight in shining Armor. It's majorly focused to provide for the automobile field, it's inspection features are quite robust providing you with vast set of payment options like Venmo. It offers phenomenal integration tools to run deep quality checks. It helps in rendering faults that hard to crack. The tools are designed to offer customers the smoothest communication and it's really easy for them to use the application. Their Support has everything you need to know before going about the application. Because of it's niche, the implementation of the features is quite flexible and excellent at offering operational efficiency. Cons Having been aquanted with this application for a brief period, has been amazing and so far we haven't encountered anything that needs to be worked on. Review Source Response from Vehlo March 13, 2025 Thank you so much for the review, Aditi! We always welcome feedback, and while we're very happy that you gave us a 10 / 10 overall,. we still understand that we have some work to do! Cheers. Michelle D. Online Marketer Used the software for: Less than 1 year ### "Online Marketing " May 5, 2025 5.0 My overall experience with Shop Boss is a Clear, Clean,Collective approach, Super ! Pros Shop Boss is easy to navigate and simplistic too. It provides easy tools to use to help you to get a good leverage on what your seeking Cons I would not have any derogatory connoatiins to this individual prodpect as i feel it works perfectly as for what it was designed for. Review Source Syeda Used the software for: Less than 1 year ### "Syeda muneera" June 4, 2025 5.0 I have very good experience in boss..during holidays i see their hands on support kept team focused andmorale high thanku Pros Boss,s name . Consistently leads by example balancing fairness with approachability their dedication to resolving conflicts quickly and acknowledging hand work has created a positive and productive workplace culture Cons Their ability lead with empathy while maintaining high standards.they created a supportive environment where team members felt heard and motivated to excel Review Source CEO Used the software for: I used a free trial ### "Solid system for running a busy shop" May 5, 2025 5.0 Overall very positive. Helped streamline our workflow a lot. Once the team got used to it, we were moving jobs through the shop much faster Pros Makes managing repair orders way easier. I like how everything’s in one place — estimates, parts, customer info. It also integrates well with parts suppliers and saves a lot of time on the admin side. Cons Interface could be cleaner, feels a bit cluttered at times. Also had some minor slowdowns when too many tabs are open. Review Source Marketer Used the software for: Less than 1 year ### "Very important thing that you need in auto repair shop" March 28, 2025 5.0 Everything is going good. I’m not looking for another system. Pros I like dashboard. Also that I can send invoices to customers electronically. Cons I would like to see more automations. Like when I closing an RO, sms automatically sends to customer and ask to leave a review. Review Source Instructor Used the software for: Less than 1 year ### "Efficient and User-Friendly Auto Shop Software" May 15, 2025 5.0 Overall, Shop Boss has streamlined many aspects of our shop's workflow—from scheduling and inventory to customer communication. It's made daily operations more efficient and professional. The support team is responsive and helpful whenever we have questions. Pros The cloud-based platform is easy to use and very intuitive. I especially liked the digital vehicle inspections, which make communication with customers more transparent. The VIN scanner and plate decoding save a lot of time during check-in. Cons The system can lag occasionally if the internet connection isn’t stable. Also, some of the reports could be more customizable to better suit our shop's specific needs. Review Source Director Used the software for: Less than 1 year ### "Great Tool for Auto Shop Management with Room to Grow" April 29, 2025 4.0 Overall, Shop Boss has been a reliable and effective solution for managing shop operations. It significantly improved our workflow and communication across the team. With a few minor upgrades, it could easily be a 5-star platform. Pros Shop Boss has an intuitive user interface that's easy to navigate. The scheduling and workflow tracking features really streamline daily operations. I also appreciated the quick access to customer data and repair history. Cons The mobile app version could use some improvements—it occasionally lags or crashes. Also, the reporting tools could be more customizable for shops with specific needs. Review Source Assistance Used the software for: Less than 1 year ### "Great for Daily Operations, but Could Use More Customization" May 6, 2025 4.0 Pros Shop Boss is very easy to use and makes managing work orders and customers fast and efficient. The reporting and inventory tracking features are also very helpful. Cons Sometimes the system can be slow during peak hours, and a few advanced features could be more customizable. Review Source Admin Used the software for: Less than 1 year ### "Streamlined experience" April 24, 2025 5.0 Pros I liked Shop Boss for its intuitive interface, strong repair order management, and seamless parts integration. It streamlines workflow for auto shops, saving time and boosting efficiency. Cons I liked least that Shop Boss can feel overwhelming at first due to its many features, and occasional glitches. Review Source Owner Used the software for: Less than 1 year ### "Awesome all In one shop software " January 20, 2025 5.0 Easy to get set up and quick. User friendly interface made it even easier to learn. Everything you need is right in front of you from obtaining vin reports and history to ordering tires. Made my life so much easier. 5 plus stars! Highly recommend. Pros So many important things you need to run your shop all in one program Cons No complaints about shop boss from this shop boss. Review Source Auto body painter Used the software for: Less than 1 year ### "Shop boss Review " January 21, 2025 5.0 My overall experience was great, pretty pleasant very easy to work with and utilize Pros What I really liked about shop, boss was the efficiency to place orders and the selection of products they have. Cons At the present time, I really have no complaints or things that I did not like about the company Review Source Admin Clerk Used the software for: I used a free trial ### "Commendable software" January 7, 2025 4.0 Pros I do like the standard pricing of the Shop Boss, it starts with $199/month Cons The feature "Responsive website" is only indicated at premier subs. Which cost around $399/month. Well it supposed to be responsive in every plan. Review Source service writer Used the software for: 3-5 years ### "pretty expensive for services used" October 1, 2021 2.0 i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary user due to it being so time consuming for my techs. Pros that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers. Cons features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones. Switched from we need more functions. Review Source Response from Vehlo October 4, 2021 Julie, thank you for the candid review. We'd like to help you work through Shop Boss more efficiently, so our customer success team will reach out and do a de-brief with you. Automotive Director Used the software for: 3-5 years ### "Simple yet powerful auto management program " October 7, 2021 5.0 I have had nothing but a good experience with Shopboss. The support team has always been helpful. Pros Shopboss is a cloud based management program that easy to use. I can access it any where. Cons Shopboss does not allow for individual customer reports Switched from Needed an automotive designed software. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reasons for choosing Shop Boss I felt Shopboss was easier to use. Review Source Response from Vehlo October 8, 2021 Thank you for choosing Shop Boss, Joel. We recently released a customizable dashboard, BOSS Board, that might help with your request around individual reports. Please reach out to support and we can set you up! Manager Used the software for: 3-5 years ### "Everything all in one" July 12, 2023 5.0 very great. great customer service, and they are always improving their system Pros Everything you need is part of this program Cons nothing, everything that it lacks, you can submit suggestions that actually gets looked at and voted on and implemented with enough feedback Switched from needed something that had more options across multiple devices with ease Reasons for choosing Shop Boss pricing and features Review Source Response from Vehlo July 12, 2023 Thank you for the kind words, Joseph. We're very excited to see our customer engagement tools working well for you! Front Shop Mananger Used the software for: 1-3 years ### "Great Company to work with" March 28, 2023 5.0 Pros The ShopBoss community is great, they are very responsive if you have an issue that needs to be addressed and are very open to the communities feedback to make this system even better. Cons I feel like there are some pretty big bugs out there still that have not been addressed, one of my biggest cons with ShopBOSS is the integrated chat feature, it hardly gets used due to lack of notifications and how disorganized it can get. Review Source owner Used the software for: Less than 1 year ### "New age of shop software" October 7, 2021 4.0 Pros It is easy to access when I'm at home and need to make changes. I can get in contact with customers and send quotes over the weekend so they can get an answer to us asap. It is easy to navigate that new employees are able to learn the software within a few weeks. Much better than the old school hand written work orders. I also love the feature of attaching photos so customers can go to a text message link, see the repair order and see what we are seeing. Helps increase sales and trust with our customers. Cons Since Shopboss is web based when ever the software goes down I am unable to look up customer information or history so makes it hard to continue to work even when the software is down if we need further information. Reasons for choosing Shop Boss The web base access Review Source Response from Vehlo October 8, 2021 Great review, Dallas. We built in the cloud specifically to enhance the notes you provided. We're glad to hear things are progressing with your shop! Service writer Used the software for: 3-5 years ### "Shop Boss" October 1, 2021 4.0 Pros Being web-based adds a great level of versatility. The support team is pretty good at handling individual requests and can readily customise features for one's needs. Cons Be careful when making changes to an RO because there isn't a "Cancel" option Switched from Ease of use and ability to customise Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reasons for choosing Shop Boss Cost and ease of use Review Source Response from Vehlo October 1, 2021 Thanks for the feedback, Joel. Our support team is constantly dialing in their approach, so we're happy to hear it's working for your needs. C.O.O. Used the software for: Less than 1 year ### "Great Product/ Streamline Implementation/Superior Customer Service" March 30, 2023 5.0 After using several different systems for multiple locations within our company I feel we have finally found a product that works for every aspect of our company. Pros Product was easy for our team members to adapt to. Customer service is top notch from implementation to following up on daily operations. The team at Shopboss will take the time to listen to customer's feedback and make the changes necessary to ensure efficiency. Cons No complaints Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Tire Guru](https://www.capterra.com/p/159764/Tire-Guru/) Review Source OWNER Used the software for: 3-5 years ### "great product" October 13, 2021 4.0 Pros ease tu use , keep track of repair and client info Cons no parts categories in the inventories !! Review Source Response from Vehlo October 13, 2021 Thanks Marc! Always keeping it easy to use and manage. We'll be building out more parts functionality soon! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.