--- title: "Shop Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shop Boss the right Business Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/" page_type: "reviews" language: "en" --- Shop Boss 4.4 (89) [View alternatives](https://www.capterra.com/p/121909/Shop-Boss-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Shop Boss Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews TE Tolga E Head of DepartmentHigher Education, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I appreciated the real-time view of the status of the organization through the BOSS Board where I was able to monitor things such as, technician hours, tickets and part margins.“ April 15, 2025 Heather K Operations SupportAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “It is also lacking when it comes to AP and inventory controls.“ January 27, 2026 II Ifechukwu I ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Shop Boss aims to provide automotive repair shops with the tools necessary to manage and grow their businesses effectively, offering solutions tailored to the unique challenges of the industry.“ March 1, 2025 OT Olarinde T DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “The mobile app version could use some improvements—it occasionally lags or crashes.“ April 18, 2025 AS Aditi S PartnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “It's majorly focused to provide for the automobile field, it's inspection features are quite robust providing you with vast set of payment options like Venmo.“ February 22, 2025 AB Arnold B CEOTelecommunications, Self-employedUsed the software for: I used a free trial. “Interface could be cleaner, feels a bit cluttered at times.“ April 29, 2025 CB CHAMSI B IT ManagerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It helps our customers develop more trust and understanding of the repairs that they need, which increase customer loyalty and frequent patronage.​“ April 30, 2025 AN Ahmed N Project ManagerFood & Beverages, 201 - 500 employeesUsed the software for: 6-12 months. “I did experience little lags with regards to the update of the data.“ April 28, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer proofreading Consumer Services Used the software for: Less than 6 months ### "Pros and cons od shopboss" April 26, 2025 5.0 10/10, the cons is not that big deal you just need to clear up space Pros easy and convinient, especifically the payment method Cons It just need to search the exact word to pop out the product that ive been looking for Review Source EL Erik L. Owner/ Head Bottle Washer Automotive Used the software for: 2+ years ### "ShopBoss Review" October 21, 2021 4.0 Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult. Pros The Digital Inspections, and Texting/Emailing has really stepped up our game. Cons We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop Boss The Customer Support from ShopBoss when I Called, They basically moved in with me. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) They were Expensive, Expensive and Expensive. I didn't mind so much, but in order to get what you or others similar to you offer, they wanted even more! Review Source Response from Vehlo October 25, 2021 Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects. AW Amanda W. Manager Automotive Used the software for: 2+ years ### "The only thing consistent with ShopBoss is it is down, and "being worked on"" June 15, 2023 2.0 Just know we are severely disappointed. Pros When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it. Cons The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work. Review Source Response from Vehlo June 19, 2023 Hello Amanda, we can appreciate your frustration with stability over the past few days. Shop Boss is a program that is meant to run your business, and when it's unavailable, things come grinding to a stop. For that, we apologize, and will continue to monitor and optimize until we get back to our 99.99% uptime. If you'd like to discuss further, please reach out to our service team at customersuccess@shopboss.net and they'd be happy to discuss your current situation. AN Ahmed N. Project Manager Food & Beverages Used the software for: 6-12 months ### "Increased my shop’s effectiveness by using real time analytics" April 28, 2025 4.0 Pros Due to Shop Boss I was able to track my shop performance in a far more efficient manner than before. Real-time information on revenue, productivity of technicians, and the customers assist me in making instant decisions. This has helped in pointing out areas requiring intervention and monitoring and evaluating the progress made. Cons I did experience little lags with regards to the update of the data. This gap sometimes left the staff struggling to get real-time data during the busy hours hence hampering their ability to make informed decisions.​ Review Source MD Michelle D. Online Marketer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Online Marketing " April 30, 2025 5.0 My overall experience with Shop Boss is a Clear, Clean,Collective approach, Super ! Pros Shop Boss is easy to navigate and simplistic too. It provides easy tools to use to help you to get a good leverage on what your seeking Cons I would not have any derogatory connoatiins to this individual prodpect as i feel it works perfectly as for what it was designed for. Review Source JM Joseph M. Mechanic Automotive Used the software for: 1-2 years ### "Best customer support" January 27, 2025 4.0 Friendly interface very good solid just needs a few tweaks and I believe it would be a great thing to use in the automotive field Pros Ease of Use No matter the computer skills you have it definitely is a good software for those who don’t know how to to use a computer as good. Attentive features Multi use ordering, parts log, invoices, as your doing one you can easily switch to whatever you need at that given time Strategic reporting Get all the helpful reports so you can see where you auto techs could improve the overall service being provided. Easy intergrations Use with other tools to help provide the best and most accurate service Awesome customer service experiences Cons Learning the software For some it may be easy first use but others may have some difficulty to getting the hang of it Further customizations For detailed custom options I believe it could use improvement Absolute no offline connection Some people may need to access the system when offline Review Source AN Anton N. Marketer Automotive Used the software for: 6-12 months ### "Very important thing that you need in auto repair shop" March 27, 2025 5.0 Everything is going good. I’m not looking for another system. Pros I like dashboard. Also that I can send invoices to customers electronically. Cons I would like to see more automations. Like when I closing an RO, sms automatically sends to customer and ask to leave a review. Review Source WB Wail B. Instructor Education Management Used the software for: Less than 6 months ### "Efficient and User-Friendly Auto Shop Software" April 6, 2025 5.0 Overall, Shop Boss has streamlined many aspects of our shop's workflow—from scheduling and inventory to customer communication. It's made daily operations more efficient and professional. The support team is responsive and helpful whenever we have questions. Pros The cloud-based platform is easy to use and very intuitive. I especially liked the digital vehicle inspections, which make communication with customers more transparent. The VIN scanner and plate decoding save a lot of time during check-in. Cons The system can lag occasionally if the internet connection isn’t stable. Also, some of the reports could be more customizable to better suit our shop's specific needs. Review Source SmF Syeda muneera F. Syeda Facilities Services Used the software for: 6-12 months ### "Syeda muneera" April 21, 2025 5.0 I have very good experience in boss..during holidays i see their hands on support kept team focused andmorale high thanku Pros Boss,s name . Consistently leads by example balancing fairness with approachability their dedication to resolving conflicts quickly and acknowledging hand work has created a positive and productive workplace culture Cons Their ability lead with empathy while maintaining high standards.they created a supportive environment where team members felt heard and motivated to excel Review Source AB Arnold B. CEO Telecommunications Used the software for: I used a free trial ### "Solid system for running a busy shop" April 29, 2025 5.0 Overall very positive. Helped streamline our workflow a lot. Once the team got used to it, we were moving jobs through the shop much faster Pros Makes managing repair orders way easier. I like how everything’s in one place — estimates, parts, customer info. It also integrates well with parts suppliers and saves a lot of time on the admin side. Cons Interface could be cleaner, feels a bit cluttered at times. Also had some minor slowdowns when too many tabs are open. Review Source HH Howard H. Software Engineer Airlines/Aviation Used the software for: Less than 6 months ### "Shop boss is a perfect tool for Auto shop management." March 7, 2025 5.0 my experience with Shop Boss has been very positive. It has greatly improved our shop's efficiency and customer communication. The comprehensive features and real-time insights have made our operations more organized and profitable. Despite the initial learning curve and cost considerations, the benefits have proven to be well worth it for enhancing our management processes. Pros Features like customer texting have significantly improved our communication and follow-ups, enhancing overall customer satisfaction. Cons I sometimes wish certain features offered more customization options to better align with our specific workflows. Review Source Response from Vehlo March 11, 2025 This is a great review! Thank you for the excellent positivity and feedback on how we can better customize our experience. BZ Brandi Z. office Accounting Used the software for: Less than 6 months ### "To whom it may concern" March 28, 2025 5.0 i use this on the daily and improve customer's experience Pros I like how it manages my daily operations Cons I have no issues with this program works well Review Source Response from Vehlo April 1, 2025 Brandi - thank you so much for your review. We're happy to see that the app has been helping grow your business. BP Brandon P. Lead man Farming Used the software for: 6-12 months ### "Shop Boss is Great" March 12, 2025 4.0 Overall its great. Easier to find and maintain my business Pros Helps me organize my business and makes it easier to manage Cons The inventory sometimes comes up missing in the system Review Source CW Crystal W. Customer Experience Rep Human Resources Used the software for: I used a free trial ### "Loved Shop Boss" May 1, 2025 5.0 Pros What i like most about Shop Boss its the best ever product that i used Cons What i like least about it i didnt have any cons because i loved it. Review Source TT Tammy T. Auto body painter Automotive Used the software for: Less than 6 months ### "Shop boss Review " January 20, 2025 5.0 My overall experience was great, pretty pleasant very easy to work with and utilize Pros What I really liked about shop, boss was the efficiency to place orders and the selection of products they have. Cons At the present time, I really have no complaints or things that I did not like about the company Review Source FB Frank B. GENERAL MANAGER Automotive Used the software for: 1-2 years ### "shop boss " February 9, 2023 5.0 BIG time saverExcellent at staying up with where the vehicle is in our process. Pros I was in this business before computers were. I wasn't thrilled (to put it mildly) to integrate computers into my workplace. It was however a necessity. I have hated most softwares that I had to use. We changed over from a software that was cumbersome and had many less features. I hate change! It was really easy however with the support crew that is always a click away. I am a computer dummy, but the girls in the support section are a Godsend to me. They never get impatient with me, or get frustrated with my ignorance regarding computers. I absolutely refuse to change from Shop Boss primarily because of the stellar support group. I just cannot say enough about that team! Cons I would like to be able to send the same text to two or more phones on the repair order at the same time. can't use the "workflow" window because I cannot see enough at once. Reason for choosing Shop Boss Ease of use and I didn't have to pay for services I didn't want/need. Review Source SG Sal G. President Automotive Used the software for: 1-2 years ### "Easy to use and powerful" April 26, 2022 5.0 Overall it has been a huge boost to our shop. The communication with clients is smooth and how they prefer (text, email or call). Reports give us the data we need to analyze and keep growing. Pros Did not require training to get in. When I hired an experienced service writer he could believe how easy and powerful it was. When after just just a couple steps an RO was created and estimate done he asked what else. I stated, that's it. he could not believe it was that easy. Cons It could be a bit more tablet friendly. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Data migration and ease of use. Review Source Response from Vehlo April 27, 2022 Thank you, Sal! We're happy that our product and service matched the needs of the shop! JB Joel B. Automotive Director Non-Profit Organization Management Used the software for: 2+ years ### "Simple yet powerful auto management program " October 5, 2021 5.0 I have had nothing but a good experience with Shopboss. The support team has always been helpful. Pros Shopboss is a cloud based management program that easy to use. I can access it any where. Cons Shopboss does not allow for individual customer reports Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Shop Boss I felt Shopboss was easier to use. Review Source Response from Vehlo October 8, 2021 Thank you for choosing Shop Boss, Joel. We recently released a customizable dashboard, BOSS Board, that might help with your request around individual reports. Please reach out to support and we can set you up! JK Joseph K. Manager Automotive Used the software for: 2+ years ### "Everything all in one" July 11, 2023 5.0 very great. great customer service, and they are always improving their system Pros Everything you need is part of this program Cons nothing, everything that it lacks, you can submit suggestions that actually gets looked at and voted on and implemented with enough feedback Reason for choosing Shop Boss pricing and features Review Source Response from Vehlo July 12, 2023 Thank you for the kind words, Joseph. We're very excited to see our customer engagement tools working well for you! NC Nich C. Front Shop Mananger Automotive Used the software for: 1-2 years ### "Great Company to work with" March 27, 2023 5.0 Pros The ShopBoss community is great, they are very responsive if you have an issue that needs to be addressed and are very open to the communities feedback to make this system even better. Cons I feel like there are some pretty big bugs out there still that have not been addressed, one of my biggest cons with ShopBOSS is the integrated chat feature, it hardly gets used due to lack of notifications and how disorganized it can get. Review Source DZ Dallas Z. owner Automotive Used the software for: 6-12 months ### "New age of shop software" October 5, 2021 4.0 Pros It is easy to access when I'm at home and need to make changes. I can get in contact with customers and send quotes over the weekend so they can get an answer to us asap. It is easy to navigate that new employees are able to learn the software within a few weeks. Much better than the old school hand written work orders. I also love the feature of attaching photos so customers can go to a text message link, see the repair order and see what we are seeing. Helps increase sales and trust with our customers. Cons Since Shopboss is web based when ever the software goes down I am unable to look up customer information or history so makes it hard to continue to work even when the software is down if we need further information. Reason for choosing Shop Boss The web base access Review Source Response from Vehlo October 8, 2021 Great review, Dallas. We built in the cloud specifically to enhance the notes you provided. We're glad to hear things are progressing with your shop! JA Joel A. Service writer Automotive Used the software for: 2+ years ### "Shop Boss" September 30, 2021 4.0 Pros Being web-based adds a great level of versatility. The support team is pretty good at handling individual requests and can readily customise features for one's needs. Cons Be careful when making changes to an RO because there isn't a "Cancel" option Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Shop Boss Cost and ease of use Review Source Response from Vehlo October 1, 2021 Thanks for the feedback, Joel. Our support team is constantly dialing in their approach, so we're happy to hear it's working for your needs. JM Jason M. C.O.O. Automotive Used the software for: Less than 6 months ### "Great Product/ Streamline Implementation/Superior Customer Service" March 29, 2023 5.0 After using several different systems for multiple locations within our company I feel we have finally found a product that works for every aspect of our company. Pros Product was easy for our team members to adapt to. Customer service is top notch from implementation to following up on daily operations. The team at Shopboss will take the time to listen to customer's feedback and make the changes necessary to ensure efficiency. Cons No complaints Review Source mP marc P. OWNER Automotive Used the software for: 2+ years ### "great product" October 12, 2021 4.0 Pros ease tu use , keep track of repair and client info Cons no parts categories in the inventories !! Review Source Response from Vehlo October 13, 2021 Thanks Marc! Always keeping it easy to use and manage. We'll be building out more parts functionality soon! mH melissa H. admin Automotive Used the software for: 1-2 years ### "more options for canadians" September 30, 2021 4.0 ok Pros cloud based and security, email information to customer Cons price , integrations that i cant use ie not Canadian compatible Reason for choosing Shop Boss cloud based Review Source Response from Vehlo October 4, 2021 Thanks for sending this review, Melissa. We want to extend our capabilities even further in Canada, so we should chat about our product roadmap. I will have a customer success manager reach out to discuss. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.