# Shop Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shop Boss the right Auto Repair solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews --- Shop Boss 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Shop Boss Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews TE Tolga E Head of DepartmentHigher Education, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I appreciated the real-time view of the status of the organization through the BOSS Board where I was able to monitor things such as, technician hours, tickets and part margins.“ April 15, 2025 Heather K Operations SupportAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “It is also lacking when it comes to AP and inventory controls.“ January 27, 2026 II Ifechukwu I ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Shop Boss aims to provide automotive repair shops with the tools necessary to manage and grow their businesses effectively, offering solutions tailored to the unique challenges of the industry.“ March 1, 2025 OT Olarinde T DirectorComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “The mobile app version could use some improvements—it occasionally lags or crashes.“ April 18, 2025 AS Aditi S PartnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “It's majorly focused to provide for the automobile field, it's inspection features are quite robust providing you with vast set of payment options like Venmo.“ February 22, 2025 AB Arnold B CEOTelecommunications, Self-employedUsed the software for: I used a free trial. “Interface could be cleaner, feels a bit cluttered at times.“ April 29, 2025 CB CHAMSI B IT ManagerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It helps our customers develop more trust and understanding of the repairs that they need, which increase customer loyalty and frequent patronage.​“ April 30, 2025 AN Ahmed N Project ManagerFood & Beverages, 201 - 500 employeesUsed the software for: 6-12 months. “I did experience little lags with regards to the update of the data.“ April 28, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Student E-Learning Used the software for: I used a free trial ### "Awesome software " February 14, 2025 5.0 Great experience with . Exceptional and unique. Pros It is quality and easy to use. Great for shop management. Cons Nothing bad discovered. I recommend to all shop owners. Review Source MS Mark S. Shop Owner Automotive Used the software for: I used a free trial ### "Amazing software!" September 3, 2024 5.0 Well put a request in for a demo, Got a phone call right after the holiday weekend from \[sensitive content hidden\] which is very transparent about cost and everything the system offers. Pros How every little thing is integrated and built in the software to run the shop smoothly Cons No complaints, It's Definity everything i think any shop needs to have to keep everything organized. and \[sensitive content hidden\] was absolute amazing on the Demonstration. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) I've was doing some research and it offers everything I really need without having multiple payments Review Source AW Amanda W. Manager Automotive Used the software for: 2+ years ### "The only thing consistent with ShopBoss is it is down, and "being worked on"" June 15, 2023 2.0 Just know we are severely disappointed. Pros When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it. Cons The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work. Review Source Response from Vehlo June 19, 2023 Hello Amanda, we can appreciate your frustration with stability over the past few days. Shop Boss is a program that is meant to run your business, and when it's unavailable, things come grinding to a stop. For that, we apologize, and will continue to monitor and optimize until we get back to our 99.99% uptime. If you'd like to discuss further, please reach out to our service team at customersuccess@shopboss.net and they'd be happy to discuss your current situation. JM Joseph M. Mechanic Automotive Used the software for: 1-2 years ### "Best customer support" January 27, 2025 4.0 Friendly interface very good solid just needs a few tweaks and I believe it would be a great thing to use in the automotive field Pros Ease of Use No matter the computer skills you have it definitely is a good software for those who don’t know how to to use a computer as good. Attentive features Multi use ordering, parts log, invoices, as your doing one you can easily switch to whatever you need at that given time Strategic reporting Get all the helpful reports so you can see where you auto techs could improve the overall service being provided. Easy intergrations Use with other tools to help provide the best and most accurate service Awesome customer service experiences Cons Learning the software For some it may be easy first use but others may have some difficulty to getting the hang of it Further customizations For detailed custom options I believe it could use improvement Absolute no offline connection Some people may need to access the system when offline Review Source TE Tolga E. Head of Department Higher Education Used the software for: 6-12 months ### "Enabled us to run the shop with more authority " April 15, 2025 5.0 Pros I appreciated the real-time view of the status of the organization through the BOSS Board where I was able to monitor things such as, technician hours, tickets and part margins. It improved the means to supervise daily results and assisted in making fast decisions which directly affect the profits of the shop. Cons One weakness found in the part ordering feature is that it does not offer order tracking for backordered goods. If one is working with multiple suppliers, it is a little irritating to update each status by the time one is busy with lots of orders especially in busy moments. Review Source AN Ahmed N. Project Manager Food & Beverages Used the software for: 6-12 months ### "Increased my shop’s effectiveness by using real time analytics" April 28, 2025 4.0 Pros Due to I was able to track my shop performance in a far more efficient manner than before. Real-time information on revenue, productivity of technicians, and the customers assist me in making instant decisions. This has helped in pointing out areas requiring intervention and monitoring and evaluating the progress made. Cons I did experience little lags with regards to the update of the data. This gap sometimes left the staff struggling to get real-time data during the busy hours hence hampering their ability to make informed decisions.​ Review Source MD Michelle D. Online Marketer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Online Marketing " April 30, 2025 5.0 My overall experience with is a Clear, Clean,Collective approach, Super ! Pros is easy to navigate and simplistic too. It provides easy tools to use to help you to get a good leverage on what your seeking Cons I would not have any derogatory connoatiins to this individual prodpect as i feel it works perfectly as for what it was designed for. Review Source AN Anton N. Marketer Automotive Used the software for: 6-12 months ### "Very important thing that you need in auto repair shop" March 27, 2025 5.0 Everything is going good. I’m not looking for another system. Pros I like dashboard. Also that I can send invoices to customers electronically. Cons I would like to see more automations. Like when I closing an RO, sms automatically sends to customer and ask to leave a review. Review Source AB Arnold B. CEO Telecommunications Used the software for: I used a free trial ### "Solid system for running a busy shop" April 29, 2025 5.0 Overall very positive. Helped streamline our workflow a lot. Once the team got used to it, we were moving jobs through the shop much faster Pros Makes managing repair orders way easier. I like how everything’s in one place — estimates, parts, customer info. It also integrates well with parts suppliers and saves a lot of time on the admin side. Cons Interface could be cleaner, feels a bit cluttered at times. Also had some minor slowdowns when too many tabs are open. Review Source AJ Angella J. Owner Automotive Used the software for: 6-12 months ### "Awesome all In one shop software " January 19, 2025 5.0 Easy to get set up and quick. User friendly interface made it even easier to learn. Everything you need is right in front of you from obtaining vin reports and history to ordering tires. Made my life so much easier. 5 plus stars! Highly recommend. Pros So many important things you need to run your shop all in one program Cons No complaints about from this shop boss. Review Source PD Paul D. Owner Automotive Used the software for: 6-12 months ### "Stay away from this software " November 16, 2023 1.0 It is one of the biggest most costly mistake I have made in my 16 years in business and know I feel stuck with it. Pros Nothing so far, A lot of talk from them and any obvious flaws they claim they are aware of and will be fixed in the imaginary update that never appears. Also if you join there private help groups and you don't pretend to like there software they ban you and remove your comments. Cons Customer support is non existent. Software is expensive and counter intuitive Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) Opened a second location and wanted to have remote access Review Source OT Olarinde T. Director Computer & Network Security Used the software for: Less than 6 months ### "Great Tool for Auto Shop Management with Room to Grow" April 18, 2025 4.0 Overall, has been a reliable and effective solution for managing shop operations. It significantly improved our workflow and communication across the team. With a few minor upgrades, it could easily be a 5-star platform. Pros has an intuitive user interface that's easy to navigate. The scheduling and workflow tracking features really streamline daily operations. I also appreciated the quick access to customer data and repair history. Cons The mobile app version could use some improvements—it occasionally lags or crashes. Also, the reporting tools could be more customizable for shops with specific needs. Review Source JM Joni M. Admin Automotive Used the software for: I used a free trial ### "Love it! Easy to use " April 3, 2025 5.0 Great, easy to use now that you get the hang of it Pros Tons of features and easy to use! We love it Cons It took a while to get used to it, however all good now Review Source BP Brandon P. Lead man Farming Used the software for: 6-12 months ### "Shop Boss is Great" March 12, 2025 4.0 Overall its great. Easier to find and maintain my business Pros Helps me organize my business and makes it easier to manage Cons The inventory sometimes comes up missing in the system Review Source AI Ariz I. Admin Computer Networking Used the software for: 6-12 months ### "Streamlined experience" April 21, 2025 5.0 Pros I liked for its intuitive interface, strong repair order management, and seamless parts integration. It streamlines workflow for auto shops, saving time and boosting efficiency. Cons I liked least that can feel overwhelming at first due to its many features, and occasional glitches. Review Source CK Camilla K. Manager Biotechnology Used the software for: Less than 6 months ### "The best customer service snd reliable products." April 19, 2025 5.0 Im quite impressed and satisfied with Pros I needed customer service and they were so helpful online , and the sale and product I bought was quality . Cons Their website interface byt overall I have no complains. Review Source Response from Vehlo April 21, 2025 Excellent review. Thank you, Camila. We appreciate your continued adoption of Shop Boss. TS Tim S. Owner Automotive Used the software for: 1-2 years ### "Great program for a shop that is just starting" October 2, 2021 4.0 I've been really happy with . I had it recommended to me by a friend who has a shop, and I've recommended it to a few people also. Pros I found really easy to use. It's really easy to set up for your shop. The customer service is extremely helpful and friendly. The price is right. Cons The parts ordering integration is really the only thing I don't like about . In my option, it really doesn't save any time, as I still have to manually enter the PO number after I order the parts. Also, and this may be an issue with PartsTech, but if I go and add parts to an existing cart, it wants to add ALL the parts, not just the one(s) I added. Also, it I create multiple orders, and order from of them, all the orders get erased. If I decline a job, and then the customer comes back, I have to re-look up everything as the order isn't saved. In my opinion, once the parts integration issues get fixed, this will be a phenomenal product. Reason for choosing Shop Boss Cost. For someone who it just starting out, the cost could not be beat. Also, for me it was the easiest one and felt natural to use. Review Source Response from Vehlo October 4, 2021 Great review, Tim. Thanks for sharing your experience with Shop Boss. We will make sure our product team is aware of your feedback on parts ordering. We can always build more efficient processes there. AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 6-12 months ### "The experience that i have." October 28, 2023 5.0 My overall experience with shopboss was great they not just treated me as a customer but they treated me as a real partnership in the business. Pros The product is very easy to use and user friendly and also easy to navigate and highly recommended Cons There is no missing for me it's enough and had a great feature for the partnership to navigate and easy to understand Review Source Response from Vehlo October 30, 2023 Thank you for the review, Alfazar! Glad to see that you've been having success with the program. WC William C. Owner Automotive Used the software for: 2+ years ### "We like this product" October 12, 2021 4.0 overall, we are very pleased. I cannot say that we are familiar with similar products, but we are happy with this product. Pros For our small repair business it suits all of our needs. Cons we have not been happy with the ability to integrate with accounting such as quickbooks. Review Source Response from Vehlo October 14, 2021 Thank you, William. Shop Boss appears to be meeting your needs, but we need to dig into this QuickBooks request. We have a strong connection there. Please reach out to our support team for assistance support@shopbosspro.com. AG Allison G. President/Owner Automotive Used the software for: 2+ years ### "Best cloud based for Restoration" October 11, 2021 5.0 Pros They are willing and able to create custom reports. Cons Cannot separate multiple vehicles from one owner. Should be able to list vehicles independently. Inventory is not easy to navigate. Review Source Response from Vehlo October 12, 2021 Great feedback, Allison. We're glad that you chose Shop Boss as your cloud-based solution. We'll also make sure to get your multiple vehicle feedback to our product team. DZ Dallas Z. owner Automotive Used the software for: 6-12 months ### "New age of shop software" October 5, 2021 4.0 Pros It is easy to access when I'm at home and need to make changes. I can get in contact with customers and send quotes over the weekend so they can get an answer to us asap. It is easy to navigate that new employees are able to learn the software within a few weeks. Much better than the old school hand written work orders. I also love the feature of attaching photos so customers can go to a text message link, see the repair order and see what we are seeing. Helps increase sales and trust with our customers. Cons Since Shopboss is web based when ever the software goes down I am unable to look up customer information or history so makes it hard to continue to work even when the software is down if we need further information. Reason for choosing Shop Boss The web base access Review Source Response from Vehlo October 8, 2021 Great review, Dallas. We built in the cloud specifically to enhance the notes you provided. We're glad to hear things are progressing with your shop! JA Joel A. Service writer Automotive Used the software for: 2+ years ### "Shop Boss" September 30, 2021 4.0 Pros Being web-based adds a great level of versatility. The support team is pretty good at handling individual requests and can readily customise features for one's needs. Cons Be careful when making changes to an RO because there isn't a "Cancel" option Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Shop Boss Cost and ease of use Review Source Response from Vehlo October 1, 2021 Thanks for the feedback, Joel. Our support team is constantly dialing in their approach, so we're happy to hear it's working for your needs. JM Jason M. C.O.O. Automotive Used the software for: Less than 6 months ### "Great Product/ Streamline Implementation/Superior Customer Service" March 29, 2023 5.0 After using several different systems for multiple locations within our company I feel we have finally found a product that works for every aspect of our company. Pros Product was easy for our team members to adapt to. Customer service is top notch from implementation to following up on daily operations. The team at Shopboss will take the time to listen to customer's feedback and make the changes necessary to ensure efficiency. Cons No complaints Review Source mP marc P. OWNER Automotive Used the software for: 2+ years ### "great product" October 12, 2021 4.0 Pros ease tu use , keep track of repair and client info Cons no parts categories in the inventories !! Review Source Response from Vehlo October 13, 2021 Thanks Marc! Always keeping it easy to use and manage. We'll be building out more parts functionality soon! mH melissa H. admin Automotive Used the software for: 1-2 years ### "more options for canadians" September 30, 2021 4.0 ok Pros cloud based and security, email information to customer Cons price , integrations that i cant use ie not Canadian compatible Reason for choosing Shop Boss cloud based Review Source Response from Vehlo October 4, 2021 Thanks for sending this review, Melissa. We want to extend our capabilities even further in Canada, so we should chat about our product roadmap. I will have a customer success manager reach out to discuss. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.