# Page 2 | Shop Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Shop Boss the right Auto Repair solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews --- Shop Boss 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Shop Boss ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather K. Operations Support Automotive Used the software for: 1-2 years ### "Operations Support" January 27, 2026 3.0 Pros Shop boss is simple to use and there is little to no learning curve. There are numerous reports in the system and this makes it easy to use out of the box. Cons The system is not friendly for someone that owns multiple shops and is a challenge when selling tires, as it does not report DOT numbers. It is also lacking when it comes to AP and inventory controls. Review Source Response from Vehlo February 5, 2026 Heather, thank you for the review. We appreciate the positive comments on the ease of use / reporting for single operation shops. We do understand there are specific needs for multi-shop owners which Shop Boss does not currently meet. If you'd like to talk further about solutions, please email us at customersuccess@shopboss.net. AL Alexander L. Owner Automotive Used the software for: 1-2 years ### "Beyond UPSET!!" July 16, 2025 1.0 Cons The customer service side of things is terrible. I had someone try to help me change a customer vehicle to a complete different person and ended up merging my 2 biggest clients. They told me I had to recreate the profile and change over the past customer cars and manually switch it over. I don't think I've ever been so upset with a company. Switched from [AutoFluent](https://www.capterra.com/p/77240/AutoFluent/) I shouldn't have switched to this software. They made it seem like they can help you with any issues and instead of helping they made the situation worst. Review Source Larry H. Engineer Automotive Used the software for: Less than 6 months ### "The handy dandy shopboss" January 17, 2025 5.0 At first it was a little overwhelming. With all of the different things your capable of doing with shopboss. From ordering parts yourselve to keeping up with expense reports. Pros That there is no mire piecing together report to see how your shop is performing. Whether your making money or losing mobey. Shopboss keeps track of it for you saving you time you would be waising on putting reports together. Cons So farci haven't found any 1 thing i can't tolerate about shopboss. Its everything you could ask for in a shop management siftware Review Source AS Aditi S. Partner Automotive Used the software for: Less than 6 months ### "The efficiency of the application is in the name itself!" February 22, 2025 4.0 While partnering with a new businesses comes with a lot of risk, applications like Shop Boss actually help in enhancing customer reliability and trust. It ensures that we deliver to our customers satisfaction levels and provide them with fluent communication via it's flexible and user-friendly set of tools. Ordering automobile parts is now the easiest task. It's really the best application that needs to be implemented quite frequently in this field to allow smooth operation of business and make it easy for our customers to opt for hastle-free repairing. Pros This really is going to be a rescue tip for newbies in the automotive field. While looking for secure payment gateways can be really hard, specially you are looking for a cost effective one, Shop Boss can actually be your knight in shining Armor. It's majorly focused to provide for the automobile field, it's inspection features are quite robust providing you with vast set of payment options like Venmo. It offers phenomenal integration tools to run deep quality checks. It helps in rendering faults that hard to crack. The tools are designed to offer customers the smoothest communication and it's really easy for them to use the application. Their Support has everything you need to know before going about the application. Because of it's niche, the implementation of the features is quite flexible and excellent at offering operational efficiency. Cons Having been aquanted with this application for a brief period, has been amazing and so far we haven't encountered anything that needs to be worked on. Review Source Response from Vehlo March 13, 2025 Thank you so much for the review, Aditi! We always welcome feedback, and while we're very happy that you gave us a 10 / 10 overall,. we still understand that we have some work to do! Cheers. CB CHAMSI B. IT Manager Retail Used the software for: 1-2 years ### "Improved our customer relations through visual inspection" April 30, 2025 4.0 Pros Through the Shop Boss Digital Vehicle Inspection (DVI), there is a new way of enhancing the level of talking to our customers. It helps our customers develop more trust and understanding of the repairs that they need, which increase customer loyalty and frequent patronage.​ Cons When uploading pictures, the DVI tool freezes, and this hampers the timely delivery of reports to customers. This disruption may prove disruptive to communication and lead to the impression that we are slow in attending to our clients’ needs.​ Review Source Response from Vehlo May 2, 2025 Chamsi, thanks so much for the review. We love hearing about the use cases of our DVI tool. We're addressing some of the bugs that have popped up due to our media integration. Those should be resolved very soon! AA Alpay A. merch Consumer Goods Used the software for: Less than 6 months ### "Simple, solid and gets the job done" March 1, 2025 3.0 My overall experience with Shop Boss was pretty solid. It’s a straightforward tool that gets the job done without too much fuss. I loved how easy it was to pick up and start using—didn’t waste time figuring it out. The fact I could access it anywhere was a big plus, and the customer support was clutch whenever I hit a snag. Sure, the inventory part felt half-baked and the design’s a bit old-school, but it didn’t kill the vibe. Even with spotty internet slowing me down sometimes, it still saved me a ton of hassle overall. I’d say it’s a reliable pick if you want something practical and don’t need fancy bells and whistles. Pros I really liked Shop Boss, to be honest. It’s super easy to use, I got the hang of it right away. The support team is awesome, they fix any issue real quick. Since it’s web-based, I can log in and handle stuff from anywhere. The price is pretty decent too, not crazy expensive. Sending messages or emails to customers is a breeze, which I totally love. It just makes my work so much easier, a really practical tool. Cons Honestly, there’s not a ton I disliked about Shop Boss, but a few things bugged me. The inventory system feels a bit clunky—like it’s not fully there yet, though they’re apparently working on it. Also, since it’s cloud-based, if the internet craps out, you’re kinda screwed unless you’ve got a backup plan. The reports can be confusing too; sometimes I couldn’t figure out what data it was pulling, and I had to bug support to explain it. Oh, and the look of it? Kinda dated, like it’s stuck in the early 2000s. Still, these are more annoyances than dealbreakers for me. Review Source JM Joseph M. Mechanic Automotive Used the software for: 1-2 years ### "Best customer support" January 27, 2025 4.0 Friendly interface very good solid just needs a few tweaks and I believe it would be a great thing to use in the automotive field Pros Ease of Use No matter the computer skills you have it definitely is a good software for those who don’t know how to to use a computer as good. Attentive features Multi use ordering, parts log, invoices, as your doing one you can easily switch to whatever you need at that given time Strategic reporting Get all the helpful reports so you can see where you auto techs could improve the overall service being provided. Easy intergrations Use with other tools to help provide the best and most accurate service Awesome customer service experiences Cons Learning the software For some it may be easy first use but others may have some difficulty to getting the hang of it Further customizations For detailed custom options I believe it could use improvement Absolute no offline connection Some people may need to access the system when offline Review Source CR Cory R. ops Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Shop Boss 2025" December 11, 2025 4.0 Its ease of use, strong customer communication (text/email updates with photos), and excellent, responsive support. Pros Real-time performance tracking, VIN scanning, digital inspections, and robust payment options. I love it. Cons Poor customer support that can worsen issues, and sometimes confusing features like scheduling, despite appreciating its comprehensive reporting. Review Source BJ Brantan J. Shop foreman Automotive Used the software for: 6-12 months ### "Great software for most shops" April 3, 2025 4.0 Shop Boss is great for most shops allowing for very professional repair orders Pros Shop boss allows for the 3 C’s or complaint cause and correction. It makes workflow very straightforward and allows for quick repair orders that look professional Cons The inventory system for a larger shop that has a large parts department needs some work for inventory tracking Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Trying different software to see what best suits our business Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: I used a free trial ### "Shop Boss Review" February 25, 2025 3.0 I am quite pleased with the outcome of the program. Pros It's a user-friendly interface, making it easy to learn and access, with features like readily available labor time lookups, seamless integration of customer communication, and centralized management of work orders, and inventory. Cons A lack of flexibility and customization options within the software, particularly regarding workflows and reporting features, which can sometimes feel rigid and not adaptable to unique my business needs Switched from [Invoice Simple](https://www.capterra.com/p/165683/Invoice-Simple/) I wanted to try new processing programs for my business. Review Source PR Philip R. Abteilungsleiter Technik Computer Hardware Used the software for: Less than 6 months ### "Digitale Werkstattorganisation auf den Punkt gebracht würde ich sagen" July 31, 2025 5.0 Insgesamt funktioniert es schon zuverlässig und erleichtert uns den täglichen Ablauf in der Werkstatt erheblich. Von der Auftragsannahme über die Arbeitszeiterfassung bis zur Abrechnung läuft alles digital und nachvollziehbar. Neue Mitarbeitende sind schnell eingearbeitet, und auch Kundenkommunikation wird durch automatische Updates vereinfacht. Eine klare Empfehlung für kleine und mittelgroße Werkstätten. Pros Shop Boss hat eine sehr übersichtliche Benutzeroberfläche und lässt sich auch ohne IT-Vorkenntnisse ganz einfach bedienen. Besonders cool finde ich die cloudbasierte Lösung. So kann man flexibel von überall auf das System zugreifen. Auch die Fahrzeughistorie und die Integration von Teilekatalogen sind echt hilfreich für den Werkstattalltag. Cons Manche Teile sehen ein bisschen altmodisch aus und man muss manchmal den Support kontaktieren, um sie zu ändern. Auch bei den Auswertungen und Reports gäbe es noch Luft nach oben – mehr Individualisierungsmöglichkeiten wären hier wünschenswert. Review Source Response from Vehlo August 8, 2025 Thank you for the detailed review, Philip. We really appreciate the time and effort that you've dedicated to learning the software. SmF Syeda muneera F. Syeda Facilities Services Used the software for: 6-12 months ### "Syeda muneera" April 21, 2025 5.0 I have very good experience in boss..during holidays i see their hands on support kept team focused andmorale high thanku Pros Boss,s name . Consistently leads by example balancing fairness with approachability their dedication to resolving conflicts quickly and acknowledging hand work has created a positive and productive workplace culture Cons Their ability lead with empathy while maintaining high standards.they created a supportive environment where team members felt heard and motivated to excel Review Source HH Howard H. Software Engineer Airlines/Aviation Used the software for: Less than 6 months ### "Shop boss is a perfect tool for Auto shop management." March 7, 2025 5.0 my experience with Shop Boss has been very positive. It has greatly improved our shop's efficiency and customer communication. The comprehensive features and real-time insights have made our operations more organized and profitable. Despite the initial learning curve and cost considerations, the benefits have proven to be well worth it for enhancing our management processes. Pros Features like customer texting have significantly improved our communication and follow-ups, enhancing overall customer satisfaction. Cons I sometimes wish certain features offered more customization options to better align with our specific workflows. Review Source Response from Vehlo March 11, 2025 This is a great review! Thank you for the excellent positivity and feedback on how we can better customize our experience. JM Joni M. Admin Automotive Used the software for: I used a free trial ### "Love it! Easy to use " April 3, 2025 5.0 Great, easy to use now that you get the hang of it Pros Tons of features and easy to use! We love it Cons It took a while to get used to it, however all good now Review Source VR Verified Reviewer Student E-Learning Used the software for: I used a free trial ### "Awesome software " February 14, 2025 5.0 Great experience with shop Boss. Exceptional and unique. Pros It is quality and easy to use. Great for shop management. Cons Nothing bad discovered. I recommend to all shop owners. Review Source BP Brandon P. Lead man Farming Used the software for: 6-12 months ### "Shop Boss is Great" March 12, 2025 4.0 Overall its great. Easier to find and maintain my business Pros Helps me organize my business and makes it easier to manage Cons The inventory sometimes comes up missing in the system Review Source BZ Brandi Z. office Accounting Used the software for: Less than 6 months ### "To whom it may concern" March 28, 2025 5.0 i use this on the daily and improve customer's experience Pros I like how it manages my daily operations Cons I have no issues with this program works well Review Source Response from Vehlo April 1, 2025 Brandi - thank you so much for your review. We're happy to see that the app has been helping grow your business. II Ifechukwu I. Manager Information Technology and Services Used the software for: 6-12 months ### "Shop boss experience " March 1, 2025 5.0 Shop Boss aims to provide automotive repair shops with the tools necessary to manage and grow their businesses effectively, offering solutions tailored to the unique challenges of the industry. Pros It allows tasting before commitment. Provides key time insight into key business metrics. Cons It is expensive especially to the small shop owners Review Source SS Sidina S. Assistance Automotive Used the software for: Less than 6 months ### "Great for Daily Operations, but Could Use More Customization" May 1, 2025 4.0 Pros Shop Boss is very easy to use and makes managing work orders and customers fast and efficient. The reporting and inventory tracking features are also very helpful. Cons Sometimes the system can be slow during peak hours, and a few advanced features could be more customizable. Review Source CW Crystal W. Customer Experience Rep Human Resources Used the software for: I used a free trial ### "Loved Shop Boss" May 1, 2025 5.0 Pros What i like most about Shop Boss its the best ever product that i used Cons What i like least about it i didnt have any cons because i loved it. Review Source CK Camilla K. Manager Biotechnology Used the software for: Less than 6 months ### "The best customer service snd reliable products." April 19, 2025 5.0 Im quite impressed and satisfied with Shop Boss Pros I needed customer service and they were so helpful online , and the sale and product I bought was quality . Cons Their website interface byt overall I have no complains. Review Source Response from Vehlo April 21, 2025 Excellent review. Thank you, Camila. We appreciate your continued adoption of Shop Boss. JAR Jade Anthony R. Admin Clerk Automotive Used the software for: I used a free trial ### "Commendable software" December 19, 2024 4.0 Pros I do like the standard pricing of the Shop Boss, it starts with $199/month Cons The feature "Responsive website" is only indicated at premier subs. Which cost around $399/month. Well it supposed to be responsive in every plan. Review Source EL Erik L. Owner/ Head Bottle Washer Automotive Used the software for: 2+ years ### "ShopBoss Review" October 21, 2021 4.0 Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult. Pros The Digital Inspections, and Texting/Emailing has really stepped up our game. Cons We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop Boss The Customer Support from ShopBoss when I Called, They basically moved in with me. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) They were Expensive, Expensive and Expensive. I didn't mind so much, but in order to get what you or others similar to you offer, they wanted even more! Review Source Response from Vehlo October 25, 2021 Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects. TS Tim S. Owner Automotive Used the software for: 1-2 years ### "Great program for a shop that is just starting" October 2, 2021 4.0 I've been really happy with Shop Boss. I had it recommended to me by a friend who has a shop, and I've recommended it to a few people also. Pros I found Shop Boss really easy to use. It's really easy to set up for your shop. The customer service is extremely helpful and friendly. The price is right. Cons The parts ordering integration is really the only thing I don't like about Shop Boss. In my option, it really doesn't save any time, as I still have to manually enter the PO number after I order the parts. Also, and this may be an issue with PartsTech, but if I go and add parts to an existing cart, it wants to add ALL the parts, not just the one(s) I added. Also, it I create multiple orders, and order from of them, all the orders get erased. If I decline a job, and then the customer comes back, I have to re-look up everything as the order isn't saved. In my opinion, once the parts integration issues get fixed, this will be a phenomenal product. Reason for choosing Shop Boss Cost. For someone who it just starting out, the cost could not be beat. Also, for me it was the easiest one and felt natural to use. Review Source Response from Vehlo October 4, 2021 Great review, Tim. Thanks for sharing your experience with Shop Boss. We will make sure our product team is aware of your feedback on parts ordering. We can always build more efficient processes there. MM Matt M. Owner Automotive Used the software for: 2+ years ### "Stop wasting your time looking at other systems! " October 12, 2021 5.0 5 stars! Great software and great staff. Pros It just works! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn Cons Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shop Boss Price and simplicity of the system. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) It was clunky, receipts looked terrible, support was trash, only one person could be in a ticket, crashed often, had to pay extra for additional user licenses, they always had improvements but you had to pay extra (bolt on) Review Source Response from Vehlo October 13, 2021 Excellent review and feedback on your selection process, Matt. Glad to see Shop Boss has met your needs and then some. Always trying to advance the product, which will include some UI updates. More to come! Talk to a Capterra advisor for free and get results within 15 minutes.