# Page 4 | Shop Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Shop Boss the right Auto Repair solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews --- Shop Boss 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Shop Boss ## Showing most helpful reviews Showing 76-89 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jennifer H. Co-Owner Automotive Used the software for: 2+ years ### "Shop Boss Pro is a MUST HAVE!" August 16, 2016 5.0 There are so many things we love about Shop Boss. Most importantly it is extremely user friendly. It takes time and money to train employees on software. If you can navigate around the internet, you can effectively use Shop Boss! Pros User friendly, ability to access online (nice for us to check in while on vacation), quality, constantly adding new features to keep up with the technological changes, excellent price point. We also appreciate the customer service, often times the owner, Chris is the one to directly contact us to answer and questions we have or customize the software to fit our needs. Shop Boss has excellent reports that give us an instant snap shot of where our business is financially at any given time. Cons None, if ever there is a concern it is addressed immediately! Review Source PW Pat W. OWNER Automotive Used the software for: 1-2 years ### "Shop Boss" October 12, 2021 5.0 Pros Shop Boss is easy to use and easy to learn Cons Better reporting for financial and productivity Review Source Response from Vehlo October 19, 2021 Great review, Pat! Thank you for leaving comments and we're glad to see you're finding our product easy to learn and use. CP Chelsea P. Manager Automotive Used the software for: 2+ years ### "Shop Boss " June 30, 2022 4.0 Pros I like the time clock function. It helps me keep track of employees hours. Cons Just to get logged in there are way too many steps in my opinion. Review Source Response from Vehlo July 1, 2022 Thank you Chelsea, for the review! We always like to see customers that have been with us for a number of years submit feedback. The login experience is a good call out. We'll make sure to include it in our UI scope. WS William S. President Automotive Used the software for: Less than 6 months ### "Shop boss " March 29, 2023 5.0 Glad I made the change. Great company and very helpful Pros Very easy to change over from expensive system I was using. Very helpful and simple to use. Had more features and less money. Everyone that helped me make the change was A ++++ Cons I didn’t really have any cons. Everything was super smooth and guys was rockstar’s that made it happen Review Source RG Robin G. Owner Automotive Used the software for: 2+ years ### "Automotive Business Game Changer" August 16, 2016 5.0 When we started with SBP nearly 3 years ago my crew didn't see the need to move from our carbon paper based tickets, hand written estimates, and "I think we need" inventories. After we fully implemented the software everyone couldn't believe the hundreds of steps it saved us each day, and the value of the historical data it provided us. Since we started our little shop has had over 16,000 repair orders. I cannot even imagine doing all this on paper again. Pros Ease of use, responsiveness to our needs for assistance or feature improvements. Cons I haven't had time to implement so many of the most powerful features yet. Review Source NF Noah F. Manager Used the software for: ### "Best shop software to date!" October 23, 2012 5.0 I cant recommend this enough Pros runs on any web device web based no software to install the support is amazing, problems are fixed immediately. good EULA I feel that my data is safe and customer information will not be sold or used by a 3rd party. I was looking for a way to run the shop without using the Windows operating system. I realized that I wanted a web based program. Shop Boss Pro is THE answer! Feature rich, easy to use and learn. With the best customer support I have ever received from ANY company hands down. I use it on computers loaded with Ubuntu Linux, with ipads and one windows machine. allows us to run the shop completely paperless, from vehicle intake to right before the invoice is printed, there is no paper. accessible from any computer online. Absolutely a 5 star system. can be run on older computers, no server costs or the costs of constantly upgrading computers. an absolute bargain! Cons honestly, none so far that the developer has not fixed within hours. Review Source AD Alexandra D. Business Manager Automotive Used the software for: 6-12 months ### "ShopBoss Review" January 14, 2020 4.0 We decided Shop Boss took a lot of additional time trying to get everything typed up but other than that it was a great program. Pros The software was easy to navigate. Its functionality was great with its color coding. Cons We did not like writing in our labor descriptions or parts descriptions. We found that in order to re read what you wrote you would have to save it, look on the main page of thE repair order then go back in and scroll through the line that you type the description and find where the spot to edit. In that line only 10 words or so would fit so you had to use the arrows to get through the entire description. Review Source MG Michael G. Owner Automotive Used the software for: 1-2 years ### "Misleading " October 13, 2021 1.0 Not good Pros We were sold the software but we’re only able to do zoom training. Not good. Cons It was not user friendly and was very frustrating to navigate. Review Source Response from Vehlo October 18, 2021 Hi Michael, very sorry to hear about your experience with our product. We understand that every business is different and want to make sure our team hears the feedback. Please reach out to our support team as we'd like to do a 1:1 ... support@shopbosspro.com. BM Brandon M. Owner Automotive Used the software for: 2+ years ### "really great software !!!" August 16, 2016 5.0 the programmer and owner is really great to deal with and is open to new ideas and works to implement them. Over all really great to deal with and always helps when we have issues. Pros How easy it is to use and train new people Cons with any type of software has the odd glitch but nothing major and always gets fixed right away Review Source cS christian S. owner Used the software for: ### "online based software" April 30, 2012 5.0 Very easy, and simple to use software. I came from a dealership that used "cause, concern, and correction" on there invoices. Shop boss brings that to the table. Very easy/simple layout. You type in your customers concerns, fill in the parts, type your story, and you're ready to print. We are a small shop that wanted simple and efficient software. No contracts, great customer support. Shop Boss will work with you and make any kind of changes you need, or want to add. To sum it up... shopboss is like an iphone compared to a blackberry. iphone's are simple, to the point, and easy to use. where blackberrys are crammed, and over loaded with pointless features. Pros Online based and can be accessed from anywhere, any computer, any smart phone. Cons none at this time Review Source rT roland T. co-owner Used the software for: ### "awesome" April 28, 2012 5.0 I would recommend shop boss pro to anyone with a repair shop, any size shop. it makes a hugh difference. Pros I have used several different programs and none of them compare to shop boss. this program has really made my business come together. the customer support is 110% above the rest as well. Cons i really don't have anything negative to say about shop boss. well, maybe I would like an quick estimate button and photos from all data Review Source VB Vince B. Owner Used the software for: ### "This is an excellent product!!!" January 25, 2012 5.0 Buy this program! It's a great, responsive small business that is genuine in it's pursuit of customer satisfaction. They listen, implement user requested ideas, and are responsive to service request. Pros Ease of Use Responsive Customer Service Accessible from Remote Locations Cons Relies upon internet connectivity (which at times could be a problem) Review Source Response from Vehlo February 1, 2012 Vince, Thanks so much for the awesome review. We will do our best to meet or exceed your expectations. Scott JS Jimmy S. Service Manager Used the software for: ### "Great product with even better pricing and support!!" July 3, 2012 4.0 My needs were a little bit different because we are a fire truck repair shop, so Chris and the guys at shopboss made some changes specifically for us. I couldn't ask for a better customer support group. Thanks guys. Pros Very simple to use. Outstanding customer support. Very affordable. Cons None...ready for a shopboss app! Review Source MB Michael B. owner Used the software for: ### "Tmr automotive" February 27, 2012 5.0 5 stars all the way Pros System works great for a small shop like mine.As my needs change Shop Boss has made changes for me. Cons none so far Review Source Talk to a Capterra advisor for free and get results within 15 minutes.