# Page 3 | Shop Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Shop Boss the right Auto Repair solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews --- Shop Boss 4.4 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Shop Boss ## Showing most helpful reviews Showing 51-75 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Danielle C. Owner Automotive Used the software for: 2+ years ### "Shop Boss Review" February 10, 2023 5.0 Shop boss is a great software, it isn't perfect but no one is perfect. I highly recommend shop boss. Pros The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically. Cons The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you. Reason for choosing Shop Boss I looked at several products before choosing shop boss but I found shop boss was the most user friendly and capable program for our business. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The previous software was cumbersome and outdated. The forms are not user friendly and the reporting is terrible. Review Source CT Christine T. Office manager/service writer Automotive Used the software for: 2+ years ### "Auto repair invoicing." September 30, 2021 5.0 I'm extremely happy with this program. I like the fact that I can access the program from work, home laptop, or smart phone. Pros I like the invoicing parameters, the employee time sheets, the sales tax and accounting features. I also like the overview of daily, monthly or yearly spans of parts and labor pricing. I like the feature on emailing the estimate or the invoice to a client. I like that I can upload pictures to an invoice. Cons Other than glitches now and again, I am extremely happy with this program. I am wondering if there is feature to download past history of invoices/customers incase something happens with the program or I go out of business in this location? Reason for choosing Shop Boss I thought Shopboss was the best option for what i needed and it was affordable. Review Source Response from Vehlo October 1, 2021 Thank you for the review, Christine! Always happy to hear that our customers are seeing success with the program. MW Michael W. IT Manager Automotive Used the software for: 2+ years ### "User Friendly - Feature Heavy - Great Product" April 19, 2021 5.0 I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us. Pros The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product. Cons There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Shop Boss Price, user friendly, cost, setup/deployment time, training, and backend setup were all factors in this decision. Shopboss excelled at them all. Review Source AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 6-12 months ### "The experience that i have." October 28, 2023 5.0 My overall experience with shopboss was great they not just treated me as a customer but they treated me as a real partnership in the business. Pros The product is very easy to use and user friendly and also easy to navigate and highly recommended Cons There is no missing for me it's enough and had a great feature for the partnership to navigate and easy to understand Review Source Response from Vehlo October 30, 2023 Thank you for the review, Alfazar! Glad to see that you've been having success with the program. jT julie T. service writer Automotive Used the software for: 2+ years ### "pretty expensive for services used" September 30, 2021 2.0 i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary user due to it being so time consuming for my techs. Pros that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers. Cons features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) we need more functions. Review Source Response from Vehlo October 4, 2021 Julie, thank you for the candid review. We'd like to help you work through Shop Boss more efficiently, so our customer success team will reach out and do a de-brief with you. AS Alice S. Co owner Automotive Used the software for: 2+ years ### "Shop Boss " October 12, 2021 5.0 We find Shop Boss easy to use for estimates and shop reports. Pros Keeping track of estimates and being able to separate repairs by job for customers. Love that we can send updates on repairs via email and text. Cons Need a manual that's easily available to learn more about software. Videos are helpful but not enough videos available . Switched from [Omnique](https://www.capterra.com/p/118771/Omnique/) Like that Shop Boss is internet based which makes it available anywhere and on any device . Review Source Response from Vehlo October 14, 2021 Thank you for the review, Alice. We're building out a new service, BOSS Care, that will help with user training. Coming soon! WH Woodrow H. Owner Automotive Used the software for: 2+ years ### "Make the move and don’t look back! " February 11, 2023 5.0 Originally this company was family owned and the Overall experience was like dealing with family, then when they moved to the next level, the only thing that changed was more features, better resources and more friendly family to deal with!! Pros From The integrated inspection feature, to the ease of creating unlimited canned jobs, to the way the software communicates with some of my marketing partners, where do I start? Where do I end? It’s good!! Cons Only con I can think of is that we didn’t switch sooner!! Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Shop Boss The warm welcome from the sales, along with the ability to run the program side by side with my old one for a month for free. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Originally Main reason was for the cloud based and to simplify. Saving money and dealing with a company that made more advancements inside of the first year than the old company made in 12 was a bonus!! Review Source AB Arron B. Service manager Automotive Used the software for: 1-2 years ### "Great shop software." October 11, 2021 5.0 ShopBoss has helped with any situation that has come up. They offer great support. Product is great compared to other options we have had and tried. Pros Ease of building and charging an RO. Adding a vehicle to a customer is simple. Building canned jobs goes quick as well. Cons Doing quotes need improvement. Not being able to navigate multiple historic ROs without having to search for the vehicle again. Reason for choosing Shop Boss Ease of building an RO. Switched from [Autosoft DMS](https://www.capterra.com/p/16157/Autosoft/) Autosoft was terribly expensive. It was smooth operating, but not as fast to do things as ShopBoss. Review Source Response from Vehlo October 13, 2021 Love that you love the speed, Arron. Thank you for the review. JG John G. Owner Automotive Used the software for: 2+ years ### "Solid" September 30, 2021 4.0 In the beginning it was the best I have used in 35 plus years. Lately they seems to be a lot of growing pains Pros Cloud Based and the ability to have custom reports made Cons The fact that they are falling away from being an individual and teaming up with others Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shop Boss To be cloud based and to have the freedoms that SB offered, they were small and very friendly and customer oriented Switched from [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[1CRM](https://www.capterra.com/p/131566/1CRM/) To be cloud based and to have the freedoms that SB offered Review Source Response from Vehlo October 1, 2021 Thank you for being a customer, John. We have some major releases coming in the next 2 weeks, including DVI and VIN Scanner, so let's make sure we connect to make sure you're seeing success. SA Shannon A. Co-Owner/Service Writer Automotive Used the software for: 2+ years ### "Great Product" March 28, 2023 5.0 We use Shop Boss every day for roughly 3 years. Always easy to use. Pros Very user friendly. Customer support is very responsive. Outages are rare and quickly addressed. Lots of features and integrations. Customer suggestions considered and new features and updates regularly added. Cons No offline usage. There are small features that would be nice. Being able to re-open a RO in the search screen. Being able to choose colors for categories. Alternatives considered [Mitchell WorkCenter](https://www.capterra.com/p/94051/Mitchell-WorkCenter/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing Shop Boss price, features and customization options, preliminary sales pitch, and training Review Source TF Todd F. Professor Education Management Used the software for: 2+ years ### "Automotive Education" October 5, 2021 5.0 I have been able to use shop management software in all my courses and not just advanced level and managment courses. The price point has afforded me the opportunity to use funding in other areas. Pros In the educational environment we needed software that would allow the first year students pick up and use with little instruction. Students are able to navagate the software easilly. Cons It is a little time consuming setting it up intially, but having the customization is a great advantage. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) originally price Review Source Response from Vehlo October 8, 2021 Thank you, Todd. We're trying to help as many schools as we can to help the next wave of technicians enhance their software skills. JB Joel B. Automotive Director Non-Profit Organization Management Used the software for: 2+ years ### "Simple yet powerful auto management program " October 5, 2021 5.0 I have had nothing but a good experience with Shopboss. The support team has always been helpful. Pros Shopboss is a cloud based management program that easy to use. I can access it any where. Cons Shopboss does not allow for individual customer reports Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Shop Boss I felt Shopboss was easier to use. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed an automotive designed software. Review Source Response from Vehlo October 8, 2021 Thank you for choosing Shop Boss, Joel. We recently released a customizable dashboard, BOSS Board, that might help with your request around individual reports. Please reach out to support and we can set you up! DS David S. Owner Automotive Used the software for: 2+ years ### "Good program " October 6, 2021 5.0 Shop Boss is good with many good features. The developers are making improvements at a good pace. Customer support is very responsive. Pros Texting customers, photo upload, internet based, easy interface. Cons No real mobile app, no parts return tracking, no offline option, can’t change all labels, missing AR tracking, can’t split one labor line between 2 techs, can’t upload videos. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Shop Boss Used it previously Review Source Response from Vehlo October 8, 2021 Thanks for the notes, David. We're consistently working on the mobile responsive experience to help you do your job on the go. Big updates coming in 2022. JK Joseph K. Manager Automotive Used the software for: 2+ years ### "Everything all in one" July 11, 2023 5.0 very great. great customer service, and they are always improving their system Pros Everything you need is part of this program Cons nothing, everything that it lacks, you can submit suggestions that actually gets looked at and voted on and implemented with enough feedback Reason for choosing Shop Boss pricing and features Review Source Response from Vehlo July 12, 2023 Thank you for the kind words, Joseph. We're very excited to see our customer engagement tools working well for you! JS Jeremy S. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great program to stay organized" September 30, 2021 5.0 Our overall experience is good using ShopBoss. Pros We like the ability to create work orders when vehicles and equipment come in for repair. It eliminates the conversations over phone/text message/in person between techs and admin, as all of the information is in ShopBoss. It is also a bonus that the program allows employees to clock in and out. Cons It is a real downfall that it does not link to QuickBooks in Canada. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Shop Boss We chose ShopBoss simply because one of our techs was already familiar with the program. Review Source Response from Vehlo October 1, 2021 Thank you, Jeremy! Glad to see that Shop Boss is working for your needs. We're always looking to add more functionality to our accounting integrations, so we will add the Canadian request to our dev review. NC Nich C. Front Shop Mananger Automotive Used the software for: 1-2 years ### "Great Company to work with" March 27, 2023 5.0 Pros The ShopBoss community is great, they are very responsive if you have an issue that needs to be addressed and are very open to the communities feedback to make this system even better. Cons I feel like there are some pretty big bugs out there still that have not been addressed, one of my biggest cons with ShopBOSS is the integrated chat feature, it hardly gets used due to lack of notifications and how disorganized it can get. Review Source AC Amanda C. Office/Service Manager Automotive Used the software for: 6-12 months ### "Good for a shop first starting out" October 12, 2021 4.0 Pros Online function makes it easy. And the texting feature. The VIN scanner, though I never use it. Cons The quote feature. Needs to be just like the normal estimate feature, but you need to be able to save it, reference it later, open on the date the vehicle comes back in, etc... Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) for the online feature and ability for techs to access at each station Review Source Response from Vehlo October 14, 2021 Thank you for the review, Amanda. Glad that you are liking Shop Boss for the accessibility. We've been scoping a new quoting feature for the new year and this is good info to add to our research. LG Lana G. Owner Automotive Used the software for: 2+ years ### "Shopboss review" September 30, 2021 5.0 Overall, we've been extremely happy. Pros Ease of use and customer service have been exceptional. The team has always done a good job of listening to feedback and trying to implement requests for us. Cons It would be handy to be able to see the actual communication sent from Shopboss to customers. Not just a log of when sent, but what the email communication actually said (similar to texting). It would also be useful to be able to flag a customer to show if they will be "waiting" with car or dropping off. Review Source Response from Vehlo October 4, 2021 Thanks so much for the review, Lana. We'll definitely continue to build out our customer communication capabilities. Excellent product feedback. VL Victor L. CEO Automotive Used the software for: 1-2 years ### "Good POS for an auto shop, needs some updates" March 7, 2024 5.0 Pros The boss inspections are the best inspections of any other POS Cons missing some integrations, not synced dispatch board Review Source EP Ethan P. Sales Manager Automotive Used the software for: 6-12 months ### "ShopBoss Review" February 8, 2023 5.0 Overall extremely satisfied!!! Pros I like how easy it is to learn and access. The ability to look up labor times is a huge help for this program also. Cons As far as scheduling goes its just too cluttered. We still use google for scheduling but if that changes in the future that would be great! Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Review Source RJC Robert J C. Owner Used the software for: ### "Excellent Shop Management software at a very affordable price point." February 2, 2012 4.0 If you have a small to medium shop and are looking for a simple and yet powerful tool to be able to manage your vehicle work flow and be able to access from anywhere anytime, it simply cannot be beat. Pros Very quick to get up and running. I was able to log in and instantly start entering customers, making invoices. The internet based log in is a huge plus as I can take paper work home and log in to finish up RO's. I run a custom high performance BMW shop and had some unique needs and I was able to enter support requests and was amazed when within the hour I was called by the technical support team to review my needs and they where able to implement changes to the software immediately. When you can communicate directly with the software developer on call, that is a huge plus. One feature I really enjoy is the ability to send my customers updates to their RO via email or text and even upload pictures with the invoice so customers can see exactly what is happening with their vehicle. For a shop that deals exclusively with custom workmanship, my customers really enjoy this feature. Overall I have been very impressed by this software and for the small shop owner it works excellent. Cons This is basically a 'Front End' based software and does not really focus on financial management. To fully implement the financial side of things you will need to use Quick Books. At the same time this keeps it simple. Quick Books is also the most recognized small business financial management tool available, so the fact the software integrates with Quick Books is a plus. Their have been some minor developmental issues, but as said above the tech support is awesome and they will generally resolve any issues on the fly within a short amount of time, sometimes within the hour. Not really any cons to this software at all. Review Source JS Jose S. Owner Automotive Used the software for: 1-2 years ### "Perfect system for independent shops. " October 1, 2021 5.0 Great. Pros Simplicity of the system. No special software or hardware needed to run application. Cons It will freeze at times when needed the most. Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/)[ATS OnDemand](https://www.capterra.com/p/93252/ATS-OnDemand/) Reason for choosing Shop Boss Simplicity. Review Source Response from Vehlo October 8, 2021 Thanks Jose! Glad to hear the onboarding and user experience was easy. SG Sal G. Operations Automotive Used the software for: 2+ years ### "Fantastic" February 10, 2023 5.0 Great customer service Pros Short learning curve and everything we were looking for in a POS System Cons Could use a better Parts and Labor guide. Review Source TT Tim T. Owner Automotive Used the software for: 2+ years ### "I’ve been through a lot of shop management software shop Boss is the best" February 9, 2023 5.0 Great tech support! Pros My favorite feature is to build individual estimates in there own box, and be able to ok or send to recommendations! Cons Overall it’s all good !!!!!!!!!!!!!!!!!! Review Source RD Rob D. equipment manager Construction Used the software for: 2+ years ### "PTR Paving" October 8, 2021 4.0 very good product and would recommend to anyone Pros easy to use and easy to teach others how to use Cons scheduling and assigning techs to jobs is confusing Reason for choosing Shop Boss price Review Source Response from Vehlo October 11, 2021 Thanks Rob. 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