# Global Payments Integrated Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Global Payments Integrated the right Payment Processing solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121910/OpenEdge/reviews --- Global Payments Integrated 2.4 (52) [View alternatives](https://www.capterra.com/p/121910/OpenEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Global Payments Integrated Ease of use 2.7 Customer Service 2.1 ## Pros and Cons in Reviews CS Crystal S Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “We like the global payments integrates with Revolution so that the payments will automatically post.“ April 17, 2025 David C OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using them since March of 2018 and every time I have another CC provider try to sell me on their platform, it always comes down to the integration which they usually cannot accommodate“ May 3, 2026 AB Adam B PresidentRetail, 11 - 50 employeesUsed the software for: 1-2 years. “Technology works well all systems will auto settle and allow for seamless payment integration“ June 12, 2024 CS Crystal S Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes when a patient pays online, we dont get a notification, which kind of messes things up in the end.“ April 17, 2025 RS Robert S providerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support was good and they were able to help us with the problems we had.“ October 6, 2025 JW Jeff W DirectorReligious Institutions, 11 - 50 employeesUsed the software for: 6-12 months. “Their customer service was non-existent.“ August 14, 2025 Jeffrey B Regional Sales ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Open edge was easy to set up, it rarely gives us issues.“ March 14, 2021 AB Adam B PresidentRetail, 11 - 50 employeesUsed the software for: 1-2 years. “Terrible at best in terms of pricing and transparency.“ June 12, 2024 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Farhan A. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Having more 6 years of experience using openedge" September 14, 2021 4.0 I am stated my career as progress 4gl developer, now its called progress OpenEdge. It is mostly used by all legacy transaction processing system mostly banking and finance domain. All old banks (like JP Morgan, Wells Fargo) and financial institution are using. Pros We can develop standalone desktop application as well as web based application. It supports 4gl programming language and relational database. Code written in progress openedge can be run both windows and unix server. Cons We will not find lot of example of ready to use module like we have in java or in (dot)net. Review Source AB Adam B. President Retail Used the software for: 1-2 years ### "Great company but will aggressively raise prices" June 12, 2024 5.0 Terrible at best in terms of pricing and transparency. Every two years will have to justify how we are being overcharged Pros Technology works well all systems will auto settle and allow for seamless payment integration Cons Pricing will drastically change overnight forcing you to threaten to leave unless they match competitors Alternatives considered [Kinetic](https://www.capterra.com/p/249741/Kinetic/) Reason for choosing Global Payments Integrated Can commerce integration via x charge with pos Switched from [Merchant Centric](https://www.capterra.com/p/183975/MerchantCentric/) Poe integrations. Seamless payment via xcharge Review Source TB Thomas B. President Alternative Medicine Used the software for: 6-12 months ### "Blindsides businesses with overnight fee hikes!" August 8, 2025 1.0 DO a quick search and you will discover my business was not the only one damaged by this group. Their infrastructure is built on deceptive business practices. Pros The contract between us clearly stipulated that Oasis Chiropractic Wellness would average 2.65% fees out of Oasis’s processing each month. As of 3/25/2025 our Oasis’s account was overcharged by 3739.52. This fraudulent activity continued for 4/25/2025 at a overcharge rate of 3778.97 and finally for the month of 5/25/2025 for the amount of 2392. These excessive and unauthorized fees directly contradict the rates promised to Oasis by \[sensitive content hidden\] These aggressive & abusive fees were never agreed to by Oasis and utterly contradicts the fees promised to Oasis by \[sensitive content hidden\]. This failure constitutes a direct and material breach of our contract. Cons Failed to deliver on contract promises. Blindsided us with an overnight fee increase. This company shows no evidence of possesing a moral compass nor expresses any concern with their clients needs. Review Source CS Crystal S. Office Manager Medical Practice Used the software for: 2+ years ### "Global Payments" April 17, 2025 5.0 So far, weve had success with Global Payments Integrated besides the one downfall of not receive notifications for some of our online payments. Pros We like the global payments integrates with Revolution so that the payments will automatically post. Cons Sometimes when a patient pays online, we dont get a notification, which kind of messes things up in the end. Review Source RS Robert S. provider Health, Wellness and Fitness Used the software for: 2+ years ### "Sub-par service " October 6, 2025 2.0 Our overall experience with Global Payments was just okay. I'm sure they were fine in the beginning but towards the end of the time we were with them it was sub par Pros Customer support was good and they were able to help us with the problems we had. We were able to fix and buds and issues that the POS had. Cons WOW did they charge us a lot for the service! The value for money was not there. They were charging up almost a thousand dollars a month for unnecessary services Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) We made the switch because they were too expensive for the service they provided. Review Source JW Jeff W. Director Religious Institutions Used the software for: 6-12 months ### "Our experience was very unpleasant" August 14, 2025 1.0 It was awful. Their customer service was non-existent. I had like six logins I had to keep track of and understand their purposes. Pros They said they would set up ACH transactions in addition to CC. After we cancelled and they charged us for breaking contract, they did refund us after I pointed out that they broke contract first and never met their obligations to us. Cons They didn't do what they said they would and their customer service changed from super connected to non-existent once our account was set up and we had signed the paperwork. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) GPI was integrated with our CRM and I wanted that functionality. Unfortunately, we never got that far. I also wanted ACH capabilities and that was maybe the biggest reason we left PayPal. They never came through on it though. Review Source BW Brienne W. Owner Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "They'll get their money and not care you don't get yours." October 8, 2025 1.0 Would never recommend this company and their customer service. Hard to contact anyone in customer relations and won't care about their mistakes or even realize your money is going to the wrong account. Pros N/A - Login was easy, but after weeks of using their service, we realized our money ($28k) wasn't in our bank account. Cons Went three weeks without income because they didn't double confirm our bank account information and $28k went to someone else's bank account. When we finally canceled once we received our money, they then charged us an early termination fee for their wrongdoing and hassle of their wrongdoing. Switched from [SwipeSimple](https://www.capterra.com/p/241662/SwipeSimple/) Switched to a new program - unwillingly knew I had to switch credit card processing companies as well. Review Source BD Brian D. owner Sports Used the software for: 2+ years ### "avoid at all costs" January 27, 2021 1.0 The membership software we use for our gym requires us to use global payments for our merchant services. The second we find a better POS we will stop using globalpayments Pros This is software is no better than ANY other merchant services Cons terrible customer services and absurd fees Reason for choosing Global Payments Integrated The membership software we use for our gym requires us to use global payments for our merchant services. The second we find a better POS we will stop using globalpayments Review Source MT Megan T. Owner Music Used the software for: 1-2 years ### "Not worth the junk fees" May 22, 2025 1.0 Because global payments is the parent company of Open Edge, it was difficult sometimes to keep straight which company I needed to contact. Logging in on the website was generally a challenge. Customer service was alright, but hold times were excessive. Overall I would advise anyone to steer far clear of this company Pros The software integrated with our point of sale, which was fine, and it was decently easy to use. That's about where the good ends Cons So. Many. Junk. Fees. Our initial rate was okay (int + .55% + $.25 per transaction) but after a year, it suddenly went up to 1.5% + $1.00 per transaction, plus risk assessment fees plus settlement funding fees plus a PCI program fee plus fixed network fee plus plus plus. In one month, our deduction more than doubled, which can be crippling to a small business. We ended up paying over 7% effective rate in the final month we did business with Global Payments. It was insane Review Source Dr Animesh B. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Global Payments Integrated, Open Edge, TSYS are scammers" May 18, 2021 2.0 This company is a masterclass scam artist. They will sneak in add-on services and charges to your statements without your knowledge and then insist that these are "mandatory services and charges" per the "regulations" . When you dig deeper to ask what regulations they are talking about, they will remove the charge...Oh, so what happened to the regulations now? The customer service reps have the people-skills of car salesmen and it looks like they make a commission from whatever additional charges they can fleece off of customers. My so-called 'personal rep' \[SENSITIVE CONTENT HIDDEN\] is a complete liar and sounds like those phishing random callers claiming they are the IRS. I am a business owner for 25 years and the best advice I can give you is DO NOT WORK WITH THIS COMPANY Pros Integration with practice management software Cons The company who we have to work with is scam Review Source KG Ksenia G. Geschäftsführerin Sports Used the software for: Less than 6 months ### "Unlauterer Wettbewerb " April 27, 2025 1.0 Mir wurden die Kosten verschwiegen beim Wechsel von Commerzbank. Ich habe zwar den Link im Vertrag gesehen aber im Vertrag standen keine Kosten erwähnt und beratet hat mich nicht darauf hingewiesen Pros Nichts. Kann ich nicht empfehlen! Absolute nicht Empfehlung! Bin schnell aus dem Vertrag raus ist einzige positive Sache Cons Schlechter Kundenservice. Kollege hat mich nicht aufgeklärt dass ich als nicht-mehr-Commerzbank Kundin Gebühren zahlen muss Switched from [SumUp Plus Card Reader](https://www.capterra.com/p/276405/SumUp-Plus-Card-Reader/) Falsche Beratung, wurde viel versprochen Review Source DF Dawn F. Business owner Medical Practice Used the software for: 2+ years ### "Idexx Cornerstone Integrated Payment System " June 24, 2022 3.0 Poor whenever we needed support or had a billing issue. Pros Integration with practice software is the only thing I liked about open edge/global payments Cons Lack of customer service, gotcha fees, long hold times Reason for choosing Global Payments Integrated No other options that integrated with software Review Source JO Jeanie O. Owner Food & Beverages Used the software for: 2+ years ### "Merchant illegally seized funds from transactions " April 6, 2020 1.0 Pros Not a single pro in my book for openedge processing Cons Beware of this merchant processor, please read reviews. Openedge illegally seized my sales deposit for my March 2020 wine club run just as the Coronavirus pandemic was crippling the restaurant industry in the US refusing to forward the funds to me the merchant and further refused to refund back to my customers. As this was monthly dues in a wine club returning the funds to the customer was a reasonable request I felt if openedge refused to forward the sales to the merchant. To add insult to injury during this unprecedented time in our country when we should all be trying to work together they withdrew processing fees from my bank account for transaction funds they were still in position of and refused to forward my funds to my bank account. Lastly, as customers processed chargebacks on the funds that they seized under my name from myself and my customers this company again ACH withdrew from my bank account additional funds not from processed transactions they were holding. This company is not only withholding funds from my sales but also Kentucky state sales tax dollars. Beware this is a very true story. Review Source MM Michaela M. Practice Manager Veterinary Used the software for: 2+ years ### "Integrates well with other programs" February 12, 2019 5.0 Overall we are very pleased with the service, we have had only a few issues the past 5 years we have been using the system. Great software that is easy to use and reliable. Pros Love that it easily integrated with our PM software making credit card processing a breeze. Competitive rates and easy to read statements. Easy to run reports and easy to refund when needed. Customer support is always prompt and helpful when we have issues, which is few and far between. Cons Honestly none that I can think of, rates to slowly raise over time but not any more than expected. Review Source Response from Global Payments February 13, 2019 Thank you so much for your kind review, we really appreciate your business! rP roxy P. Rep Used the software for: 1-2 years ### "this is easily the worst system i have ever used." February 23, 2018 1.0 Pros The pros are its easy to use if you have simple transactions to complete, also another pro is that you can use this on a desk top, which is surprisingly difficult to find for whatever reason. Cons Cons is customer service is really non existant. if you have an issue with charge backs forget it and good luck with that. we did not have a good experience and 5 months latter we are still waiting for them to get back to us. Review Source AG Amanda G. Chiropractor Medical Practice Used the software for: Less than 6 months ### "Easy to use and integrated with my EHR" December 5, 2019 5.0 Easy to get started and so far have no complaints about using them for payment processing. Pros It is integrated into my EHR which makes it very easy to keep track of billing and make sure charges dont get lost. They included a free terminal and their percentage rates are competitive. It was easy to enroll and easy to coordinate getting everything setup on my computer. They offer patients a variety of payment options and have a quick turnaround for depositing into my accounts. Cons As with a lot of software it wasn’t exactly Mac friendly but I was able to work around it with the install tech to get everything taken care of. Review Source Response from Global Payments December 6, 2019 Hi Amanda, Thank you for sharing this great feedback! We are thrilled to hear you're having a great experience with OpenEdge, and we're always here if you need any assistance. Thanks again! SA Sophie A. Used the software for: ### "Bad Customer Support" January 9, 2017 5.0 I was very pleased that someone from the OpenEdge contacted me and they were very apologetic and asked what they could do to make things right. I was given the representatives personal number if I have any more issues. I am very pleased that they went out of their way to make things right. Review Source Response from Global Payments January 10, 2017 We apologize for the issues you have faced when trying to get into contact with our Customer Care team, we can assure you this is not typical for us and we would love the opportunity to help you. If you could please send an email to developers@openedgepay.com we will be sure it gets to the right department so someone can help you out. Thank you and again we are sorry for the experience you have had so far. David C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of ise" May 3, 2026 4.0 We have been using them since March of 2018 and every time I have another CC provider try to sell me on their platform, it always comes down to the integration which they usually cannot accommodate Pros The ability to integrate and save on key strokes and prevent error when posting. Before we would have to go out of our software to charge and then re-enter the software to post the payment Cons Fees were fluctuating for a while but after a conversation it was reviewed and resolved quickly and has been stable ever since Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Integration with our software was primary Review Source JM Jonathan M. propriétaire Accounting Used the software for: Less than 6 months ### "N'aller jamais avec eux !!" August 25, 2025 1.0 J'ai détester faire affaire avec eux. Comme commercant tu doit avoir les encaissement rapidement. Cela fait maintenant plusieurs jours je ne n'ai pas mes fonds et j'ai très peu de suivi de mon représentant. J'ai perdu beaucoup de temps a cause d'eux. N'aller pas avec cete compagnie, je déconseille vraiment. Pros Bien franchement je n'ai pas grand chose a pprécier. Le représentant m'a dit tellement de chose qui fonctionnerais pour mes services et bref c'est juste du bla bla. Cons J'ai beaucoup de chose que je n'ai pas aimé. Au début on me dit les avantages de leur produit. Ok j'embarque. Et maintenant, aucun service à la clientèle, non argent de mes ventes est bloqué. c'est toujours de l'attente et de l'attente. Quel compagnie de merde sérieusement. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Global Payments Integrated affilier à Desjardins donc je me disait que ce serait bien Review Source VS Vineet S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "POS scam company" November 20, 2024 1.0 Horrible company to work with. Run away from them. Pros Nothing good about them. Use someone else. Cons Excessive fees almost 12.3%. Do not recommend. Review Source LR Laura R. Owner Construction Used the software for: 1-2 years ### "Fees to expensive " November 27, 2024 1.0 Pros Fees are outrageous. They hide them well. Tried to speak with someone but I couldn't understand them. Cons Cons are outrageous fees. Hidden fees are dicey at best. Feels like I'm being ripped off Review Source LF Lydia F. Aucun Professional Training & Coaching Used the software for: Less than 6 months ### "Service à la clientèle complètement absent!" August 15, 2024 3.0 Frustration est le mot le plus juste. On a beau placer un appel de service, personne ne répond! Pros Le système anti fraude est le meilleur des 3 plates formes de paiement que j'ai testé Cons 0 service client. Si tout va bien, c'est super. Mais lorsqu'il y a un problème (hacking, fraude, problème de configuration ou autre), il n'y a AUCUN service à la clientèle. Les directeurs de comptes ne répondent pas au téléphone, ni courriel. Vraiment un service de merdre. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Parce que je me suis fait fraudé sur ces 2 dernières plates formes. Aucun filtres anti fraude. Review Source BH Barbara H. Owner Retail Used the software for: 2+ years ### "Beware of rate changes" March 25, 2019 1.0 I would not recommend OpenEdge to any business. You cannot depend on them to honor the rates they offer. It is a difficult to get in touch with customer service and they take a long time to respond when there are problems and you cannot get credit cards to process. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 had been changed to almost double in May 2018. I was not checking my statements regularly and I called to get them to audit my account and correct the rates. They said it was standard practice for all processors to unilaterally decide to raise rates and businesses should just check their statements each month to see if rates had been raised. They said they had sent me written notification of the increase. Unless it was stated somewhere in the fine print at the end of the statement, I did not get any notification. Beware if you use this processor and check your rates each month. My rates went from .02% to .032% and the charge per transaction went from .08 to .18. Pros It was one of the few that was compatible with the POS I had. Cons Poor customer service when there were problems. It took a long time to get help. They agreed to lower my rates when I told them I had found a cheaper processor. 5 months later they almost doubled my rates. I was told they recommend store owners check their statements each month to see if rates had been raised and it was standard practice for credit card processors to raise their rates without agreement with the owners. Check the contract you sign with them. I was told it was in the contract they could raise your rates at anytime. Review Source Response from Global Payments April 8, 2019 We are very sorry to hear you felt you had a negative experience with our company & would like to provide some additional insights to hopefully help clear up some of your concerns. We take a lot of pride in our customer service & are one of the top-rated service organizations in our industry. We maintain a focus on doing all we can to continually improve our customer service. We normally have very quick & easy access to our support teams - so we do apologize that your experience took longer than we hope. Unfortunately, rate increases occur in the credit card industry that we do not control, often originating from the card associations themselves. And as a result, our rates are not locked-in forever. We do, however, always provide a thirty-day notice of any pricing adjustment on your merchant statements & you always have the opportunity to change providers if you feel we are not the best fit for your company. We hope this information is helpful! VR Verified Reviewer Administrative Assistant Food & Beverages Used the software for: 2+ years ### "High & Added Fees, Impossible to Cancel & Racist" February 3, 2024 1.0 You will be much better off by avoiding this company. Pros They make signing up a very easy process and apparently their fees are "competitive" Cons Their fees are not competitive; they will gradually increase them and also include added fees. It is a very difficult process to cancel. Still after many follow-up calls and call backs they insist on making the process hard. Competitors such as Squarespace and other providers are cheaper and do not make it this challenging to cancel. Also, if you try to cancel and you have an accent, struggle to understand any points of communication and/or ask the representative to repeat themselves, be prepared for rude service. The customer service representative got frustrated on two separate calls and started criticizing my English. They then hung up and claimed that they cannot provide service because I asked for clarification and to come back with a translator. Very professional. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Run from this company" March 3, 2022 1.0 Poor customer service, a guy named \[SENSITIVE CONTENT\] in Technical started cursing and calling me names because I expressed frustration over trying to change batch times. I've been trying for 14 months to get someone at OpenEdge to make the changes only to be told something different every time I call. Extremely unprofessional and they just lost 2 accounts and $200K a month. \[SENSITIVE CONTENT\], you just cost your company $7500 a month. I will tell every business owner I know what just happened to me. You just hired me to give OpenEdge a lifetime of advertising. Pros Up until I was treated unprofessional by \[SENSITIVE CONTENT\] in technical, I liked the integration. But I'm getting rid of them. Cons Virtually no customer service. Could not get anything resolved. They overcharged me $600 in December and $2300 in Jan. I received a credit for the $2300 but only after I insisted they overcharged. They are history. Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.