# Global Payments Integrated Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Global Payments Integrated the right Payment Processing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/121910/OpenEdge/reviews --- Global Payments Integrated 2.5 (53) [View alternatives](https://www.capterra.com/p/121910/OpenEdge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Global Payments Integrated Ease of use 2.7 Customer Service 2.2 ## Pros and Cons in Reviews Sara D Chiropractic PhysicianHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “It has integrated well with my software and has streamlined the process of bookkeeping.“ May 22, 2026 David C OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using them since March of 2018 and every time I have another CC provider try to sell me on their platform, it always comes down to the integration which they usually cannot accommodate“ May 3, 2026 CS Crystal S Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “We like the global payments integrates with Revolution so that the payments will automatically post.“ April 17, 2025 Sara D Chiropractic PhysicianHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “This results in having to manually enter payment information for each patient.“ May 22, 2026 AB Adam B PresidentRetail, 11 - 50 employeesUsed the software for: 1-2 years. “Technology works well all systems will auto settle and allow for seamless payment integration“ June 12, 2024 CS Crystal S Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes when a patient pays online, we dont get a notification, which kind of messes things up in the end.“ April 17, 2025 RS Robert S providerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support was good and they were able to help us with the problems we had.“ October 6, 2025 JW Jeff W DirectorReligious Institutions, 11 - 50 employeesUsed the software for: 6-12 months. “Their customer service was non-existent.“ August 14, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara D. Chiropractic Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Good Software" May 22, 2026 5.0 Pros It has integrated well with my software and has streamlined the process of bookkeeping. The customer support staff is available all the time. Cons It has been difficult to maintain connection with the terminal to process payments. This results in having to manually enter payment information for each patient. Alternatives considered [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) Reason for choosing Global Payments Integrated It was able to integrate with my existing software Review Source AB Adam B. President Retail Used the software for: 1-2 years ### "Great company but will aggressively raise prices" June 12, 2024 5.0 Terrible at best in terms of pricing and transparency. Every two years will have to justify how we are being overcharged Pros Technology works well all systems will auto settle and allow for seamless payment integration Cons Pricing will drastically change overnight forcing you to threaten to leave unless they match competitors Alternatives considered [Kinetic](https://www.capterra.com/p/249741/Kinetic/) Reason for choosing Global Payments Integrated Can commerce integration via x charge with pos Switched from [Merchant Centric](https://www.capterra.com/p/183975/MerchantCentric/) Poe integrations. Seamless payment via xcharge Review Source TB Thomas B. President Alternative Medicine Used the software for: 6-12 months ### "Blindsides businesses with overnight fee hikes!" August 8, 2025 1.0 DO a quick search and you will discover my business was not the only one damaged by this group. Their infrastructure is built on deceptive business practices. Pros The contract between us clearly stipulated that Oasis Chiropractic Wellness would average 2.65% fees out of Oasis’s processing each month. As of 3/25/2025 our Oasis’s account was overcharged by 3739.52. This fraudulent activity continued for 4/25/2025 at a overcharge rate of 3778.97 and finally for the month of 5/25/2025 for the amount of 2392. These excessive and unauthorized fees directly contradict the rates promised to Oasis by \[sensitive content hidden\] These aggressive & abusive fees were never agreed to by Oasis and utterly contradicts the fees promised to Oasis by \[sensitive content hidden\]. This failure constitutes a direct and material breach of our contract. Cons Failed to deliver on contract promises. Blindsided us with an overnight fee increase. This company shows no evidence of possesing a moral compass nor expresses any concern with their clients needs. Review Source David C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of ise" May 3, 2026 4.0 We have been using them since March of 2018 and every time I have another CC provider try to sell me on their platform, it always comes down to the integration which they usually cannot accommodate Pros The ability to integrate and save on key strokes and prevent error when posting. Before we would have to go out of our software to charge and then re-enter the software to post the payment Cons Fees were fluctuating for a while but after a conversation it was reviewed and resolved quickly and has been stable ever since Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Integration with our software was primary Review Source Farhan A. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Having more 6 years of experience using openedge" September 14, 2021 4.0 I am stated my career as progress 4gl developer, now its called progress OpenEdge. It is mostly used by all legacy transaction processing system mostly banking and finance domain. All old banks (like JP Morgan, Wells Fargo) and financial institution are using. Pros We can develop standalone desktop application as well as web based application. It supports 4gl programming language and relational database. Code written in progress openedge can be run both windows and unix server. Cons We will not find lot of example of ready to use module like we have in java or in (dot)net. Review Source RS Robert S. provider Health, Wellness and Fitness Used the software for: 2+ years ### "Sub-par service " October 6, 2025 2.0 Our overall experience with Global Payments was just okay. I'm sure they were fine in the beginning but towards the end of the time we were with them it was sub par Pros Customer support was good and they were able to help us with the problems we had. We were able to fix and buds and issues that the POS had. Cons WOW did they charge us a lot for the service! The value for money was not there. They were charging up almost a thousand dollars a month for unnecessary services Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) We made the switch because they were too expensive for the service they provided. Review Source JW Jeff W. Director Religious Institutions Used the software for: 6-12 months ### "Our experience was very unpleasant" August 14, 2025 1.0 It was awful. Their customer service was non-existent. I had like six logins I had to keep track of and understand their purposes. Pros They said they would set up ACH transactions in addition to CC. After we cancelled and they charged us for breaking contract, they did refund us after I pointed out that they broke contract first and never met their obligations to us. Cons They didn't do what they said they would and their customer service changed from super connected to non-existent once our account was set up and we had signed the paperwork. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) GPI was integrated with our CRM and I wanted that functionality. Unfortunately, we never got that far. I also wanted ACH capabilities and that was maybe the biggest reason we left PayPal. They never came through on it though. Review Source BW Brienne W. Owner Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "They'll get their money and not care you don't get yours." October 8, 2025 1.0 Would never recommend this company and their customer service. Hard to contact anyone in customer relations and won't care about their mistakes or even realize your money is going to the wrong account. Pros N/A - Login was easy, but after weeks of using their service, we realized our money ($28k) wasn't in our bank account. Cons Went three weeks without income because they didn't double confirm our bank account information and $28k went to someone else's bank account. When we finally canceled once we received our money, they then charged us an early termination fee for their wrongdoing and hassle of their wrongdoing. Switched from [SwipeSimple](https://www.capterra.com/p/241662/SwipeSimple/) Switched to a new program - unwillingly knew I had to switch credit card processing companies as well. Review Source BD Brian D. owner Sports Used the software for: 2+ years ### "avoid at all costs" January 27, 2021 1.0 The membership software we use for our gym requires us to use global payments for our merchant services. The second we find a better POS we will stop using globalpayments Pros This is software is no better than ANY other merchant services Cons terrible customer services and absurd fees Reason for choosing Global Payments Integrated The membership software we use for our gym requires us to use global payments for our merchant services. The second we find a better POS we will stop using globalpayments Review Source MT Megan T. Owner Music Used the software for: 1-2 years ### "Not worth the junk fees" May 22, 2025 1.0 Because global payments is the parent company of Open Edge, it was difficult sometimes to keep straight which company I needed to contact. Logging in on the website was generally a challenge. Customer service was alright, but hold times were excessive. Overall I would advise anyone to steer far clear of this company Pros The software integrated with our point of sale, which was fine, and it was decently easy to use. That's about where the good ends Cons So. Many. Junk. Fees. Our initial rate was okay (int + .55% + $.25 per transaction) but after a year, it suddenly went up to 1.5% + $1.00 per transaction, plus risk assessment fees plus settlement funding fees plus a PCI program fee plus fixed network fee plus plus plus. In one month, our deduction more than doubled, which can be crippling to a small business. We ended up paying over 7% effective rate in the final month we did business with Global Payments. It was insane Review Source LF Lydia F. Aucun Professional Training & Coaching Used the software for: Less than 6 months ### "Service à la clientèle complètement absent!" August 15, 2024 3.0 Frustration est le mot le plus juste. On a beau placer un appel de service, personne ne répond! Pros Le système anti fraude est le meilleur des 3 plates formes de paiement que j'ai testé Cons 0 service client. Si tout va bien, c'est super. Mais lorsqu'il y a un problème (hacking, fraude, problème de configuration ou autre), il n'y a AUCUN service à la clientèle. Les directeurs de comptes ne répondent pas au téléphone, ni courriel. Vraiment un service de merdre. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Parce que je me suis fait fraudé sur ces 2 dernières plates formes. Aucun filtres anti fraude. Review Source CC Cecilia C. Hair salon owner Retail Used the software for: 1-2 years ### "Global payments is the worst" November 30, 2023 1.0 Cons They suck so bad and steal all of your money Review Source JF Josh F. owner Facilities Services Used the software for: 1-2 years ### "Didn't Process A Penny Through GPI - But Was Still Billed " June 19, 2023 1.0 I signed up to use a delivery software company to operate my small business. during that process the software company snuck in GPI's payment application. I completed it (allegedly, they still won't send me a copy) and for the past year was begin charged 5 fees that added up to $140 a month.... the whole time I was using a different processing company not knowing this account was even established. paid out $2k+ and didn't process a dime... Pros Nothing - they are world class scam artists. Cons The fees associated with this company are unreal... they have truly figured out how to plunder and take advantage of small business "legally". Review Source MB Matt B. Account Executive Financial Services Used the software for: 6-12 months ### "An easy product to use" January 25, 2024 5.0 Pros How easy and quick it is to use which helps us be more productive Cons Lack of features it is very limited compared to some Review Source dC derek C. Office/Clinic Manager and nurse Medical Practice Used the software for: 1-2 years ### "Couldn't have a Patient payment portal without it" June 27, 2018 5.0 I can take ALL credit cards, patients can pay balance online, patients can be set up to pay monthly plans, fees are competitive, and I can accept apple pay Pros Competitive rates (they matched our current rate) on credit card transactions, able to set patients up on payment plans, patients are able to pay their whole or a portion of their balance online, able to take ALL credit cards for transactions, easy to set up, set up to ETF and we now can do apple pay from patients' mobile devices. Customer service and tech support are on top of their game Cons I can not think of any cons with this product, which is a first for me Just make sure you keep everything they tell you to do up to date to avoid fees, it is simple takes under 15 minutes Review Source JB Julie B. Project Manager Recreational Facilities and Services Used the software for: 2+ years ### "OpenEdge " August 17, 2022 2.0 It was good while it lasted, until we had other options that came in less expensive. Pros I like how it got us into online payment acceptance. Cons The expense was more than anywhere else. Review Source JG Jesse G. owner Entertainment Used the software for: Less than 6 months ### "Absolute waste of time horrible customer service" March 30, 2021 1.0 This company will waste your time. It took a month to set up service, yes a month. Worse, it's taken me 6 weeks of trying to simply change a bank account. After jumping through a laundry list of hoops to do that I've sat for weeks after being told it would be done in 5 days. There are a 1000 companies out there, trust when I tell you there is nothing special about this one don't waste time here. Pros nothing, nothing special. it works but nothing to write home about. Cons Nothing in particular, it's pretty simple. Reason for choosing Global Payments Integrated I was sold that it was a good service. Wrong. Don't do it, you've been warned. Review Source SB Sally B. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Customer Service" October 4, 2018 5.0 Customer service always makes sure they fix it right the first time instead of having to call back mulitple times Pros The functionality that is intergrated into our dental software. Cons When first installed the credit card machine had to be switched out but that has only happend one time. Review Source JM Jonathan M. propriétaire Accounting Used the software for: Less than 6 months ### "N'aller jamais avec eux !!" August 25, 2025 1.0 J'ai détester faire affaire avec eux. Comme commercant tu doit avoir les encaissement rapidement. Cela fait maintenant plusieurs jours je ne n'ai pas mes fonds et j'ai très peu de suivi de mon représentant. J'ai perdu beaucoup de temps a cause d'eux. N'aller pas avec cete compagnie, je déconseille vraiment. Pros Bien franchement je n'ai pas grand chose a pprécier. Le représentant m'a dit tellement de chose qui fonctionnerais pour mes services et bref c'est juste du bla bla. Cons J'ai beaucoup de chose que je n'ai pas aimé. Au début on me dit les avantages de leur produit. Ok j'embarque. Et maintenant, aucun service à la clientèle, non argent de mes ventes est bloqué. c'est toujours de l'attente et de l'attente. Quel compagnie de merde sérieusement. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Global Payments Integrated affilier à Desjardins donc je me disait que ce serait bien Review Source CS Crystal S. Office Manager Medical Practice Used the software for: 2+ years ### "Global Payments" April 17, 2025 5.0 So far, weve had success with Global Payments Integrated besides the one downfall of not receive notifications for some of our online payments. Pros We like the global payments integrates with Revolution so that the payments will automatically post. Cons Sometimes when a patient pays online, we dont get a notification, which kind of messes things up in the end. Review Source VS Vineet S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "POS scam company" November 20, 2024 1.0 Horrible company to work with. Run away from them. Pros Nothing good about them. Use someone else. Cons Excessive fees almost 12.3%. Do not recommend. Review Source LR Laura R. Owner Construction Used the software for: 1-2 years ### "Fees to expensive " November 27, 2024 1.0 Pros Fees are outrageous. They hide them well. Tried to speak with someone but I couldn't understand them. Cons Cons are outrageous fees. Hidden fees are dicey at best. Feels like I'm being ripped off Review Source KG Ksenia G. Geschäftsführerin Sports Used the software for: Less than 6 months ### "Unlauterer Wettbewerb " April 27, 2025 1.0 Mir wurden die Kosten verschwiegen beim Wechsel von Commerzbank. Ich habe zwar den Link im Vertrag gesehen aber im Vertrag standen keine Kosten erwähnt und beratet hat mich nicht darauf hingewiesen Pros Nichts. Kann ich nicht empfehlen! Absolute nicht Empfehlung! Bin schnell aus dem Vertrag raus ist einzige positive Sache Cons Schlechter Kundenservice. Kollege hat mich nicht aufgeklärt dass ich als nicht-mehr-Commerzbank Kundin Gebühren zahlen muss Switched from [SumUp Plus Card Reader](https://www.capterra.com/p/276405/SumUp-Plus-Card-Reader/) Falsche Beratung, wurde viel versprochen Review Source BH Barbara H. Owner Retail Used the software for: 2+ years ### "Beware of rate changes" March 25, 2019 1.0 I would not recommend OpenEdge to any business. You cannot depend on them to honor the rates they offer. It is a difficult to get in touch with customer service and they take a long time to respond when there are problems and you cannot get credit cards to process. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 had been changed to almost double in May 2018. I was not checking my statements regularly and I called to get them to audit my account and correct the rates. They said it was standard practice for all processors to unilaterally decide to raise rates and businesses should just check their statements each month to see if rates had been raised. They said they had sent me written notification of the increase. Unless it was stated somewhere in the fine print at the end of the statement, I did not get any notification. Beware if you use this processor and check your rates each month. My rates went from .02% to .032% and the charge per transaction went from .08 to .18. Pros It was one of the few that was compatible with the POS I had. Cons Poor customer service when there were problems. It took a long time to get help. They agreed to lower my rates when I told them I had found a cheaper processor. 5 months later they almost doubled my rates. I was told they recommend store owners check their statements each month to see if rates had been raised and it was standard practice for credit card processors to raise their rates without agreement with the owners. Check the contract you sign with them. I was told it was in the contract they could raise your rates at anytime. Review Source Response from Global Payments April 8, 2019 We are very sorry to hear you felt you had a negative experience with our company & would like to provide some additional insights to hopefully help clear up some of your concerns. We take a lot of pride in our customer service & are one of the top-rated service organizations in our industry. We maintain a focus on doing all we can to continually improve our customer service. We normally have very quick & easy access to our support teams - so we do apologize that your experience took longer than we hope. Unfortunately, rate increases occur in the credit card industry that we do not control, often originating from the card associations themselves. And as a result, our rates are not locked-in forever. We do, however, always provide a thirty-day notice of any pricing adjustment on your merchant statements & you always have the opportunity to change providers if you feel we are not the best fit for your company. We hope this information is helpful! VR Verified Reviewer Administrative Assistant Food & Beverages Used the software for: 2+ years ### "High & Added Fees, Impossible to Cancel & Racist" February 3, 2024 1.0 You will be much better off by avoiding this company. Pros They make signing up a very easy process and apparently their fees are "competitive" Cons Their fees are not competitive; they will gradually increase them and also include added fees. It is a very difficult process to cancel. Still after many follow-up calls and call backs they insist on making the process hard. Competitors such as Squarespace and other providers are cheaper and do not make it this challenging to cancel. Also, if you try to cancel and you have an accent, struggle to understand any points of communication and/or ask the representative to repeat themselves, be prepared for rude service. The customer service representative got frustrated on two separate calls and started criticizing my English. They then hung up and claimed that they cannot provide service because I asked for clarification and to come back with a translator. Very professional. 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